UNIVERSITI TEKNOLOGI MARA PERAK BRANCH TAPAH CAMPUS

DIPLOMA IN SCIENCE
FACULTY OF APPLIED SCIENCES

LABORATORY MANAGEMENT (FSG301)

PROPOSAL REPORT
PREPARED BY
NO NAME STUDENT ID
1. ‘ALIAH BINTI AZMI 2018269008
2. BALQISH NADHIRAH BINTI SAHLAN 2018203694
3. ILYA ZAFIRAH BINTI ALI 2018699856
4. NIK FARHANI BINTI NIK AZMI 2018411346
5. NUR FATIHA NATASYA BINTI RUZILAN 2018242622
6. NURUL SYAFIQAH BINTI ABDUL WAHAB 2018246148

CLASS: A4AS1205_B

SEMESTER
OCT 2020-FEB 2021

PREPARED FOR
DR. HAMZAH ABDUL AZIZ

SUBMISSION DATE
17/1/2021
TABLE OF CONTENTS

INTRODUCTION.................................................................................................................... 1

QUALITY OBJECTIVES OF THE ORGANIZATION ..................................................... 4

QUALITY POLICY IN THE REMEDY............................................................................... 4

PROCEDURES ........................................................................................................................ 5

SCOPE OF QUALITY MANAGEMENT SYSTEM ......................................................... 10

REFERENCES ....................................................................................................................... 12
INTRODUCTION
1. Business Background

The Remedy is a company that produced skincare which suits the society needs. Our company
established in 2020 which located in Shah Alam, Selangor. The Remedy aim is to help
everyone who are struggling with skin issue and we want to help treat the problems with our
skincare product. Our company is a partnership company which consist of 6 members.
Partnership is an official arrangement by two or more individual to build and operate the
business and gain profit together. The members have a qualification involving the business
industry and the chemical industry. This factor that drive The Remedy to operate systematically
and growth in a positive direction.

2. Nature of Business

The Remedy are build based on partnership of 6 members with qualification in a related course.
Each members have finished the study with Bachelor in Chemical and Administration
certificate. Our company are well established because each members of this company have an
agreement in shares and profit that we need to fulfill. The Remedy’s company is under cosmetic
industry and we are a manufacturing company where we produce a skincare and sell it to our
consumers. We also provide services such as beauty consultation to every consumers who
wanted to try our product. In this company, we set the goals to solve the problems that many
people have related to skin problem such as face breakout and skin allergies in the face. The
targeted customers are basically everyone that has a skin problem regardless of gender because
the skin breakout and problems happen to everyone.

The Remedy produce a skincare product which is a serum that has a different ingredient
to suit the customers need. Serum is a product which has been designed to provide high
concentration of certain active ingredient to the skin. Serum is the second step in skincare that
is very important to even skin tone, treat wrinkles, pigmentation and redness. Our main
ingredient that we put in our skincare is ascorbic acid + alpha arbutin, alpha arbutin +
hyaluronic acid (HA) and ascorbyl glucoside solution. Each of these component gives a
different function to the skin and the result may varied depends on the consumer’s skin
condition and life style. In order to give our customers a reliable result, we provide one to one

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consultation and explain in details on tips to get the skin they wanted based on the skin
condition they have before they try our product for the first time.
In order to gain trust from our customers and growth with legally, we need to have a
laboratory test and own an authorize certificate on our product to prove that The Remedy
skincare are good for the skin and not a fake product.

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3. Organizational Chart

PRESIDENT

BALQISH NADHIRAH BINTI SAHLAN

HUMAN FINANCIAL MARKETING

RESOURCE
NURUL SYAFIQAH
ILYA ZAFIRAH
NUR FATIHA BINTI ABDUL
BINTI ALI
NATASYA BINTI WAHAB
RUZILAN

ACCOUNT AND CUSTOMER

TREASURY SERVICE AND
SALES
NIK FARHANI
BINTI NIK AZMI ‘ALIAH BINTI
AZMI

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QUALITY OBJECTIVES OF THE ORGANIZATION
1. To make sure the business that is running currently was managed effectively and
successfully.
2. To produce better sales with a higher profit rate in order to increase the business
capital and to stabilize the position of the company.
3. To introduce our target customers about the new product which is the serum.
4. To convince our target clients of the advantages and characteristics of the items.
5. To raise the brand awareness by 20% in one year among the target customers.
6. To give a high satisfaction to our targeted customers.

QUALITY POLICY IN THE REMEDY

1. Our quality management process is continuously improved and our skills are also
improved through surveys and training.
2. Participation and ownership from all levels among all employees is encouraged to
achieve quality objectives.
3. Following applicable requirements consistently and set standards which is equivalent
or above industry standards.
4. The technology used is suitable for controlling, evaluating and minimizing the
environmental, safety and health effects, in terms of the work done from our activities.
5. The products provided are of high quality and reliable to ensure customer satisfaction,
meet and maintain customer demand in the fastest and most accurate way.
6. Supports the concept of recycling to preserve a sustainable environment. Therefore,
energy and natural resources are used effectively and efficiently to support waste
reduction.
7. Education and communication are our priority. Awareness of the quality, environment
and safety of our employees is enhanced.
8. Aims to be a well-known company with Occupational Health and Safety, Quality
practices and Environment.
9. The quality of infrastructure and personnel to make production is ensured to meet the
requirements.
10. Training activities are provided for our employees and stakeholders to increase the level
of environmental awareness, occupational health and safety and increase individual
responsibility.

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PROCEDURES
A quality management system (QMS) is a series of business processes based on meeting
customer expectations reliably and improving their satisfaction which is a system that
documents processes, procedures and responsibilities for achieving quality policies and
objectives. The Remedy has established, documented and implemented Test Facilities to
improve the effectiveness accordance with requirements of ISO/IEC 17025:2017. The
requirements of ISO/IEC 17025:2017 consist of general requirements, structural requirement,
resources requirement, process requirement and management requirement as quality manual.

From the requirements, there are clauses in each requirement. First, the QM 4.0 General
Requirement has 2 clauses, which are QM 4.1 Impartiality of the labs action against any risks,
activities and management. The other one is the QM 4.2 Confidentiality of any information in
the lab or between lab and the customers. Next is the QM5.0 Structural Requirements consist
of QM 5.1 Structural Requirements for the laboratory’s legal identity, organization,
responsibilities for the laboratory personnel and also management. Thirdly, the QM6.0
Resources Requirement has 6 clauses, which are QM 6.1 General, QM 6.2 Personnel, QM 6.3
Laboratory facilities and environmental conditions, QM 6.4 Equipment, QM 6.5 Metrological
traceability, QM 6.6 External provided products and services. Fourthly, the QM 7.0 Process
Requirements specifying practises to ensure the findings are focused on established science
and targeted at technically validity. The Clause of 7 Process Requirements is broken into 11
subclauses. Which QM 7.1 Review of requests, tenders and contracts, QM 7.2 Selection,
verification and validation of methods, QM 7.3 Sampling, QM 7.4 Handling of test or
calibration items, QM 7.5 Technical records, QM 7.6 Evaluation of measurement uncertainty,
QM 7.7 Assuring the quality of results, QM 7.8 Reporting of results, QM 7.9 Complaints, QM
7.10 Management of nonconforming work, QM 7.11 Control of data information management.
Fifthly, the QM 8.0 Management Requirement has 9 clauses. The 9 clauses are QM 8.1
Options, QM 8.2 Management system documentation, QM 8.3 Control of management system
documents, QM 8.4 Control of records, QM 8.5 Actions to address risks and opportunities, QM
8.6 Improvement, QM 8.7 Corrective action, QM 8.8 Internal audits, QM 8.9 Management
reviews.

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 In the process of producing The Remedy product, we perform some laboratory activities
which are testing, calibration and sampling to obtain reliable results. The procedures in creating
The Remedy products are including impartiality, training, preventative maintenance,
calibration, supplier review, purchasing, verification of purchased products, contract review,
sampling, test items, measurement uncertainty, customer complaints and feedback, control of
non-conforming work, management system documentation, document control, control of
quality records, corrective action, internal audits and reviews of management. The impartially
is objectivity presence that there are no conflicts of interest or that conflicts of interest are
overcome in order not to affect future laboratory decisions. The verification means provision
of objective proof that a particular item meets relevant criteria. The customer complaints and
feedback is the expression of a person’s or organization’s disappointment with a laboratory,
with respect to the laboratory’s activities or results where response or feedback is expected.

The Standard Operating Procedures (SOPs) are step-by-step guidelines for helping
employees perform complex routines operation to accomplish efficiency, quality output and
consistent result. In our company, the SOPs were established to support minimize
miscommunication and comply with regulation of industry which are;

1.0 Personnel records

 The laboratory shall have procedure and keep records for determination of the
competence requirements, selection, training, supervision, authorization and
monitoring of competence of personnel.

2.0 Handling of laboratory equipment

 The laboratory must have the procedures relevant to the handling, transport,
storage, usage and maintenance of equipment.

3.0 Intermediate check

 A protocol is necessary where intermediate checks are needed to maintain
confidence in the efficiency of the equipment.

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4.0 Reference measurement
 The laboratory must make sure the measurement results are discovered by the
International System of Units (SI)
i. A competent laboratory provides calibration
ii. A competent producer provides a certified values of certified reference
materials with the stated metrological traceability to the SI
iii. Direct realization of the SI units ensured by comparison, directly or
indirectly with national or international standards.

5.0 External provided products and services

 Laboratory must have methods and records must be kept for:
i. Define, review and approve laboratory requirement for externally
provided P&S.
ii. Description of the requirements for assessment, selection and
performance monitoring of external providers.
iii. Making sure the external offers comply with the defined Lab
requirements.
iv. Take any actions resulting from the review, performance management
and re-evaluation of external providers.

6.0 Review of requests, tenders and contracts

 Requirements are described, recorded and understood adequately.
 The lab has the capacity and expertise to fulfil the requirements.
 Lab informed customers of particular activities to be conducted by external
provides when external providers are used and obtains customer’s approval.
 Appropriate approaches or processes are chosen and are capable of meeting the
demands of the consumer.

7.0 Evaluation of measurement uncertainty

 The laboratory shall use suitable methods and procedures for all laboratory
activities and, for calculation of the measurement uncertainty as well as
statistical techniques for analysis of results.

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8.0 Validation
 The laboratory shall contain
i. The validation procedure used
ii. Specification of the requirements
iii. Determining the method’s efficiency characteristics
iv. Obtained outcomes
v. A statement on the validity of method, describing its suitability for the
intended use.

9.0 Handling of customer equipment

 The protocol for the transport, receipt, handling, safety, storage, retention and
disposal or return of test/calibration products shall be defined by the laboratory.
It is to include all provision necessary to protect integrity of items and protect
interest of lab and customers. The precautions must be taken to prevent object
degradation, contamination, loss or injury and instructions for the handling
given objects shall be followed.

10.0 Ensuring the validity of results

 Such monitoring shall be scheduled and reviewed and shall include, where
appropriate, but not be limited to
i. Usage of reference materials or quality control materials
ii. Usage of alternative instrumentation which has been calibrate to supply
traceable results
iii. Functional checks of measuring and testing equipment
iv. Usage of check or working standards with control charts
v. Intermediate checks on measuring equipment
vi. Replicate tests or calibrations using the same or different methods
vii. Retesting or recalibration of retained items
viii. Correlation of results for different characteristics of an item
ix. Review of reported results
x. Intra laboratory comparisons
xi. Testing of blind samples

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11.0 Nonconforming work
 Lab shall have the procedures to be followed if some part of its laboratory
operations, or the outcomes of such work, do not comply with the customer's
own procedures or accepted specifications.
i. The responsibilities and authorities are established for the management
of non-conforming work
ii. Actions are based on the level of risk defined by the Lab including
stopping or repeating work and withholding of report if necessary.
iii. The importance of the non-conforming work, including an impact
analysis on prior findings, is evaluated.
iv. The decision on the acceptability of non-conforming work is taken
v. The customer is notified and work is recalled if necessary
vi. The responsibility for authorizing the resumption of work is defined.

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SCOPE OF QUALITY MANAGEMENT SYSTEM
1. Scope

The work that is conducted in the laboratory for The Remedy ingredients testing follows the
scope of ISO/IEC 17025. ISO/IEC 17025 specifies the general requirements for the
competence to carry out tests and/or calibrations, including sampling. It covers testing and
calibration performed using standard methods, non-standard methods, and laboratory-
developed methods. It is applicable to all organizations performing tests and/or calibrations.
This includes all types of laboratories, whether they be owned and operated by government,
industry or, in fact, any other organization. The standard is also useful to universities, research
centres, governments, regulators, inspection bodies, product certification organizations and
other assessment bodies with the need to do testing, sampling or calibration.

2. Quality Management System Requirements

2.1 Management
2.1.1 The Remedy laboratory has established, documented, implemented and maintained
a management system that is capable of supporting and demonstrating the
consistent achievement of the requirements and assuring the quality of the
laboratory results.
2.2 Sampling
2.2.1 The Remedy laboratory have a sampling plan and method when it carries out
sampling of substances, materials or products for subsequent testing or calibration.
The sampling method addresses the factors to be controlled to ensure the validity
of subsequent testing or calibration results. The sampling plan and method are
available at the site where sampling is undertaken. Sampling plans are based on
appropriate statistical methods.
2.3 Handling of test or calibration items
2.3.1 The Remedy laboratory have a procedure for the transportation, receipt, handling,
protection, storage, retention, and disposal or return of test or calibration items,
including all provisions necessary to protect the integrity of the test or calibration
item, and to protect the interest of the laboratory and the customer. Precautions were
taken to avoid deterioration, contamination, loss, or damage to the item during
handling, transporting, storing/waiting, and preparation for testing or calibration.
Handling instructions provided with the items were followed.

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2.4 Evaluation of measurement uncertainty
2.4.1 The Remedy laboratory has identified the contribution to measurement uncertainty.
When evaluating measurement uncertainty, all contributions that are of
significance, including those arising from sampling, were taken into account using
appropriate methods of analysis.

2.5 Nonconforming work

2.5.1 The Remedy laboratory have a procedure that shall be implemented when any
aspect of our laboratory activities or results of this work do not conform to our own
procedures or the agreed requirements of the customer.

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REFERENCES
1. Callahan, C. (2019, April). today.com. Retrieved from What is serum? Everything
to know about face serum and if you should use it:
https://www.today.com/style/what-serum-everything-know-about-face-serum-
t149981
2. Ibrahim Sani (2017). The New ISO 17025:2017 Requirement, ISO/IEC 17025
laboratory accreditation, 5-35, doi: 10.13140/RG.2.2.21075.53283
3. ISO copyright office. (2017). General requirements for the competence of testing
and calibration laboratories. Geneva: ISO copyright office .
4. M.Kopp, C. (2020, July). Investopedia.com. Retrieved from Partnership:
https://www.investopedia.com/terms/p/partnership.asp#:~:text=A%20partnership
%20is%20a%20formal,business%20and%20share%20its%20profits.&text=In%20
particular%2C%20in%20a%20partnership,others%2C%20partners%20have%20li
mited%20liability.
5. MUZLI, N. A. (2019). Certification of ISO 9001:2015 for Management
Requirements of Glow Tech Enterprise. Retrieved from Course Hero:
https://www.coursehero.com/u/file/75217326/PROPOSAL-FSGpdf/#question
6. Our Quality Policy. (n.d.). Retrieved from Giz Cosmetics:
https://www.gizcosmetics.com/en/about-us/our-quality-policy/our-quality-policy
7. Quality Policy. (n.d.). Retrieved from soultree:
https://www.soultree.in/pages/quality-policy
8. Quality Policy. (n.d.). Retrieved from Sora cosmetics:
https://www.soracosmetics.com/quality-policy/
9. ZAKARIA, N. U. (2019, December 9). PROPOSAL FSG 301.docx. Retrieved
from Course Hero: https://www.coursehero.com/u/file/52637727/PROPOSAL-
FSG-301docx/?justUnlocked=1#question

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