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From: Williams, Laureen

Sent: Sunday, February 20, 2011 11:48

Subject: Green Belt
Cpk - see Natural Tolerance
• decreases with spec width
Cp - see Natural Tolerance
• decreases with spec width
• Cp= 1 for centered process - natural tolerance =spe
Cause and Effect Diagram - Fishbone Diagrams - Ishikawa Diagrams

• used to identify and organize potential root causes

• problem solving analysis done by brainstorming
• common categories - Measurement, Materials,

People, Process, Equipment, Environment

• ask ¡°Why?¡± 3 times to get to root cause
• have detailed problem statement at head of fish - ¡°effect¡±
• need corresponding process map
• should fit on one 8-¨ö x 11 page
• should have all 6 fishbones and at least 3 levels deep
• C-bar is the average of all the subgroup C-values in C-Chart
C – Chart- see Attribute Data Control Charts
• Count chart
• a specialized version of U chart
• used to monitor the number of errors found - occurrences per
-error count
• number of units or subgroup size MUST remain constant
• count or measurement of the entire population

Continuous Data
• measured – weigh, timed,
• can be measured and broken down into smaller parts and still
meaning. Money, temperature and
time are continuous. Volume (like volume of water or air) and size
are continuous data.
Control Charts
• indicate stability over time
Chart Rules – Control Charts
• P-chart or NP-chart - count number of items in error or defec
• U-chart or C-chart - count number of errors or defects in ite
Common causes - see variation
control limits
• Provide boundaries for a process running in control
• based upon process data
CTQ - Critical to Quality
• key measurable characteristics of a product or process whose
performance standards or specification
limits must be met in order to satisfy the customer
• product or service characteristics that are defined by the cu
(internal or
external). They may include the upper and lower specification limits
or any other factors related to the
product or service.
• the product or service characteristics that are defined by th
customer as critical to their needs
• what the customer expects of a product

Attribute Data Control Charts
• Attribute data - qualitative data that can be counted for rec
and analysis good/bad, yes/no
• the average and dispersion are closely related; therefore, on
ly one
chart needed
• P-Chart – proportions percent defective with variable o
r constant
sample size
• NP-chart– number of defectives with constant sample siz
• C-Chart – count of defects with constant sample size
• U-Chart – defects per unit with variable or constant sa
mple size
Variable Data Control Charts
• Variable data – measured - two types (Discrete) count d
ata and
(Continuous) data
• X and MR – for financial, mtce costs, efficiency rating
productivity – (usually 2 charts)
• X-bar and Range
• X-bar and S (standard deviation) – X-bar for sample ave
rage and ¡°S¡±
to monitor process dispersion
• non-conformities – a single characteristic not meeting
• non-conformance – contains one or more defects
DET - see FMEA
Discrete Data
• counted (usually in whole numbers)
• Define – project charter, problem statement, scope, goa
resources, financial, process maps
• Measure – collect data, process maps, fishbone, Pareto,
QFD, need
accuracy & precision
• Analyze - root cause is verified, hypothesis testing (verifyin
assumptions and predictions regarding the
relationship between process inputs and the CTQ values)
• Improve – brainstorming for ideas & solutions to proble
identified in Analyze phase
• Control - project responsibilities transition from process
improvement team to operations team
• Six Sigma Methodology used for process improvement
DPMO (defects per million opportunities)
• defect level for a process
• number of defects divided by number of opportunities multipli
ed by
one million
DOE - Design of Experiments
• math & statistics used in the design & analysis phase of an
experiment to find best settings
• optimize a process, reduce common cause variation, and maximiz
• organized method for determining the relationship between fac
(Xs) affecting a process and the
output of that process (Y)
• experimental methods used to quantify indeterminate measureme
nts of
factors and interactions between
factors statistically through observance of forced changes made
methodically as directed by
mathematically systematic tables
Fish Bone -see Cause and Effect Diagram
FMEA -Failure Mode and Effects Analysis
• tool to identify where in the process if the source of failur
• RPN - Risk Priority Number relative risk of a particular fail
mode = SEV x OCC x DET
• OCC or Likelihood of Occurrence rating - likelihood of the fa
• DET – detection rating measures likelihood current cont
rol system
will detect cause or failure
• SEV – severity rating how significant the impact of the
effect is
to the customer
• vital x¡‾s (root causes from low-level fishbones) go into potenti
cause column and can occur in more
than one process step
Gauge R&R
• Repeatability & Reproducibility
Gauge Repeatability
• how consistently same operator or measurement system measures
even over time
Gauge Reproducibility
• how consistently several operators or measurement systems mea
same even over time
• tool used in the Measure phase to illustrate shape, central
tendency, and dispersion of data
• applying proven methods to other projects via lessons learned
share ideas & best practices
• reduces costs, increase efficiency, improve customer service
• identifying ¡°spin-off¡± projects that can benefit
Master Attribute
• standard or correct answer in an Attribute Gauge R & R study
MR = Moving Range

• arithmetic average
• the statistic most often used as the measure of central tende
ncy or
center of data
• represented by Greek symbol ¡°¥ì¡± (pronounced mu)
• center line (process average) in a control chart between UCL
Measurement systems
• see Gauge Reproducibility and Gauge Reproducibility
• Accuracy – how close the average are equal to the targe
• Precision – variation in repeated measurement of the sa
me event
• Linearity – performance over a range of events
• Stability – performance over time
Measurement system analysis
• used to validate the measurement system
Natural tolerance
• Natural tolerance is also called ¡°6 sigma¡± because it is defined as
6 times the population standard
deviation of the individual observations.
• 3 sigma on each side of the process mean
Cp = Process capability potential = spec width/natural
tolerance = (U - L) / 6 sigma
CpU = Upper capability index = (U - Mean) / 3 sigma
CpL = Lower capability index = (Mean - L) / 3 sigma
Cpk = Process capability index = Minimum of CpU and CpL
If the process capability potential, Cp, is greater than 1.0, the specification
limits are wider than the natural
tolerance, and the process has the potential for meeting specifications if held
in control at a mean of (U - L)/2.
Net profit
• selling price minus costs
• centerline or process average of all subgroups in NP-Chart
NP - Chart- see Attribute Data Control Charts
• a specialized version of the P-chart used when your sample si
ze is
• used to monitor the number rather than the proportion of item
s with
a defined characteristic
• subgroups MUST be equal size
• used to track the actual number of defective items or the act
number of good items
• average and dispersion are closely related; therefore, only o
chart is required
Pareto Chart
• simple bar chart where the height of each bar represents the
frequency of a given category
• can be used to rank problems by their dollar costs rather than frequenc
• prioritize problems from those that happen most often to thos
e that
happen least often
• cumulative percentage curve added to show ¢²% of occurrences up t
and including a given category
• stratification - systematic subdivision of a problem into it
• identifies which opportunity or problem the team should focus
• categories are listed in order of frequency – higher on left
• height of each bar represents the frequency of a given catego
• 80-20 rule - 80% of occurrences of problems are accounted for by
20% of
the categories of problems
• developed by Italian economist named Vilfredo Pareto
P-Chart- see Attribute Data Control Charts
• monitor proportion or percentage
• values plotted will always be a proportion and result in a nu
from zero to one
• P-chart is required to monitor the process average and disper
With attribute data, the average and
dispersion are closely related. Therefore, only one chart is
• sub-group sample sizes may vary. The control limits will vary
the centerline stays constant.
• larger sub-group size has narrower limits because larger sam
size reduces sampling error
• With unequal subgroup sizes, p-bar is a weighted average of t
individual sub-group proportions. A weighted average just means
the individual p¡‾s don¡‾t all carry the same weight in the calculation
of p- bar.
Problem statement
• data-driven statement that does not include opinions on root
or possible solutions
Process capability
• the extent to which a stable process is able to meet specific
• assessed using either continuous data or discrete data
• when using attribute data should be expressed as percent, PPM
defective, DPMO, etc.
• assessed with a histogram with specification limits
• capable process has a high Cp value and Cpk=Cp
Process Capability Index:
distance of mean to near spec
half the natural tolerance)
Process Capability Index (if centered):
voice of customer (spec width)
voice of process (natural tolerance or 6 sigma)
Process out-of-control- see process shift
Process shift
• a cluster of eight consecutive data points either all above o
below the median
• a point outside of control limits is indication that process
may be
• process shift makes it inappropriate to calculate the overall
average (or standard deviation) of the data
Process maps
• shows the inter-relationships of the steps in a process
• used to discipline teams to produce solutions that are defina
repeatable, predictable and measurable
• walk the process
• ¡°as is"
• include rework loops
• oval – starting or stopping point
• rectangle – process step or action
• diamond - decision
• selecting potential projects consider - resource availability
reward, complexity, risk
Project Charter
• set expectations and obtain buy-in on scope, goal, and resour
• accelerate the acquisition of resources
• avoid scope creep
• documentation
• easy and effective means to document a Six Sigma project
Project selection
• considerations = Complexity, Risk, Reward, Resource availabil
Quality Function Deployment - QFD
• tool used to analyze customer requirements
R = Range
Root Causes
• often found in low-level fishbones during analyze phase
• easier to find the root cause of a problem
is detected as it is happening
• see Cause and Effect Diagram

ROI = Return On Investment

• for Six Sigma project is calculated by dividing the project s
by the project cost
• used to measure the impact of a Six Sigma project on business
• Reduced operating costs
• Increase in operating efficiencies
• Improved morale
• Communicating project savings
• Sharing ideas and best practices
• Identifying ¡°spin-off¡± projects
RPN – see FMEA
S = Standard Deviation- see standard deviation
S-Chart - see Variable Data Control Charts
• to monitor process dispersion
• subset of the population
• every element in a sample is also an element of the populatio
• Stratified sampling – grouping membe
rs into
similar subgroups before sampling
Sample Mean
• used to estimate the population mean
• sample = subset of the population
• soft = non-tangible – time, customer satisfaction, mor
• hard = money, cost, can be counted, direct impact upon the
company's bottom line
Scatter Diagram
• shows the type of correlation between two
• strength of the relationship between two
variables is determined visually by the tightness of the cluster
of points on the scatter diagram around the line of best fit drawn
through the points
• extrapolation is used to predict a value outside the range of
data plotted
Scope Creep
• Tendency for project to expand scope
• limited by clearly defining boundaries
SEV - see FMEA
Sigma- see standard deviation
• Suppliers, Inputs, Process, Outputs and Customers
• the system view of a process
Six Sigma - ¡Ó
• a commitment to your customers.
• a method that uses best management ideas and practices for fl
system for process improvement
• a means to stretch your thinking with respect to quality and
customer satisfaction
• customer focused
• fact-based strategy focused on process improvement, variation
reduction and defect elimination
• uses two types of data - continuous and discrete
Solution design matrix
• used to organize alternative solutions
Spec width = USL – LSL
Special causes - see variation
Specification Limits
• used to determine if a product meets customer requirements
Standard Deviation = sigma
• measures dispersion from the mean – shows on average ho
w far the
values are from the mean
• ¡°s¡± represents standard deviation of a sample
• sigma or Standard Deviation is used in combination with X Bar
describe the "Normal Distribution
• To find six sigma, calculate sigma, multiply by 6, and add or
subtract the result to the calculated mean.
• 68.27% of normal population lies within +/- one sigma from it
average (mean)¥ì
• 95.45% of normal population lies within +/- two sigma¡‾s from its

average (mean)¥ì
• 99.73% of normal population lies within +/- three sigma¡‾s from i
average (mean)¥ì
Sigma, (Standard Deviation), Formula
¥ì =
n or (n - 1)

• Uses Qualitative and Quantitative data types
• Systematic Sampling - uses a rule or pattern to select elemen
from the population to form the sample
• Qualitative = discrete data – counted , Not measured
• Quantitative data - continuous data - different depending on
of questions
X-bar Chart - see Variable Data Control Charts
• used to monitor central tendency
X-bar and S Chart - see Variable Data Control Charts
X-bar = X
• mean or average of sample
• typically charted on a line control chart with the center li
being X Double Bar, (an average of the
averages), and upper control limits and lower control limits
• We use averages because they are more susceptible to change
single values.
XmR Charts- see Variable Data Control Charts
• control chart which uses a moving range. Typically two but c
have a larger range
• usually used when one measurement is available for each subgroup
Upper Control Limit - UCL
• control limit for points above the central line in a control

U - Chart- see Attribute Data Control Charts

• a graph of the number of errors per unit - -error rate
• unit may be time, area, machines, or length
• value of U could be a number greater than 1
• equal sample or subgroup size is NOT a requirement
• used to track the number of occurrences of some event per unit
• average and dispersion are closely related. Therefore, only O
chart is needed
• larger subgroup size = narrower limits (larger sample size re
sampling error)
• a characteristic or property of an individual element in a
population or sample
• Common Cause - causes of variation that are inherent in a pro
over time. They affect every outcome
• Common cause – variation inside control limits - do NOT
• Special Cause - relatively large, unusual variation usually c
from outside the process
Z value
• Z value is a data point's position between the mean and anoth
location (usually mean) as measured by
the number of standard deviations.
• Z is a measure of process capability and corresponds to the process sig
value that is reported by the businesses. For
example, a 3 sigma process means that three standard deviations lie between
the mean and the nearest specification limit. .
Three is the Z value.

Appraisal costs
• inspection costs incurred to identify defective products befo
re the
products are shipped to customers
• Test and inspection of incoming materials
• Test and inspection of in-process goods
• Final product testing and inspection
• Supplies used in testing and inspection
• Supervision of testing and inspection activities
• Depreciation & maintenance of test equipment
• field testing and appraisal at customer site
COPQ(Cost Of Poor Quality)
• rework loop cost = (Defect rate) x (Volume) x (Cost of rework
• penalty from not performing work correctly the first time or
meeting customer¡‾s expectation
• cost categories = appraisal, internal failure, prevention, ex
• most often calculated in the design stage of the Six Sigma
Entitlement cost
• cost of doing the right thing right the first time
Internal failure Costs
• Internal failure costs result from identification of defects
shipping to customers
• Costs include scrap, rejected products, reworking of defectiv
units, and downtime
External Failure Costs
• defective product is delivered to customer
• costs include warranty, repairs and replacements, product rec
liability arising from legal actions
against a company, and lost sales arising from a reputation for
poor quality
Prevention Costs
• Prevention costs support activities whose purpose is to reduc
e the
number of defects.
• Examples - statistical process control, quality engineering,
training, and tools
Sigma to DPMO to Yield to Cpk Table
No analysis would be complete without properly noting the assumptions made. In
the above table, we have
assumed that the standard sigma shift of 1.5 is appropriate, the data is
normally distributed, and the process is