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Reverse innovation
Thierry Burger-Helmchen and Caroline Hussler
INTRODUCTION
The idea that innovation originates in other than advanced countries is not new. Neither
is the idea that subsidiaries of multinational corporations (MNCs) can play a significant
role in the globalization of innovation. Kenney et al. (2009) already forecast subsidiaries
located in emerging countries as giving “rise to born-global innovations that could
never have taken place at home” (p. 894). Almost 20 years before, Bartlett and Ghoshal
(1988) also shed light on new products and services originally developed by subsidiaries
primarily targeting local needs and subsequently sold at a global scale. More recently,
Nokia chose to develop phones in its Beijing research and development (R&D) lab, first
serving the Chinese market before eventually introducing and marketing them in Europe
(von Zedtwitz et al. 2015). Chinese engineers of Siemens also gave birth to an inexpensive
and easy-to-use computer tomography device, which is now sold on the US market,
this market remaining the biggest global market for such a device (Radjou and Prabhu
2015). Trying to account for this growing trend in MNC innovative practices, the term
“reverse innovation” has progressively become popular in managerial discourses and
papers (Bloomberg Businessweek, Harvard Business Review, etc.). It describes innovations
emanating from developing countries, first serving developing countries consumers’ needs
and second diffusing to markets in advanced countries.
Historically, indeed, Vernon (1966), in his well-known International Product Life Cycle
Model, explained that innovations were created in rich countries and first commercialized
in these countries to serve the wealthiest consumers. When sales on this primary market
started decreasing, innovations were sold and diffused in a more basic and less expensive
form to consumers in less developed countries. For Govindarajan and Trimble (2012)
reverse innovation thus accounts for an opposite international diffusion path: products
are originally designed for developing countries and subsequently marketed in advanced
countries (Figure 5.1).
If reverse innovation sounds like an easy-to-use concept at first glance, its peculiarity
and boundaries remain blurred. First, many other concepts seem to overlap partially
or even completely with the idea of reverse innovation (von Zedtwitz et al. 2015; Brem
and Wolfram 2014). Among them, Jugaad innovation (Radjou et al. 2012) and frugal
innovation (Zeschky et al. 2011) are regularly and indifferently used with reverse
innovation to report innovative solutions for and in emerging markets. Second, the very
notion of reverse innovation itself is also subject to major criticisms and evolutions due
to its initial fuzziness (Radojevic 2013, 2015; Govindarajan and Ramamurti 2011). If
such a lack of cohesiveness might be expected when a research field is growing, it however
hinders reliable theory development and empirical testing of the reverse innovation
phenomenon.
At the same time, papers on reverse innovation mostly report success stories, at General
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Reverse Traditional
innovation: Rich view:
Innovations countries Innovations
trickle up trickle
from down from
developing to developed
developed Poor to
developing
countries developing
countries
countries
Electrics (GE) (Immelt et al. 2009) or Renault (Laperche and Lefebvre 2012) for instance.
If this literature anchors the more active role played by subsidiaries in MNC innovation, it
fails however to explain how successful reverse innovation occurs. But, beyond t heoretical
interest, understanding how to undertake successful reverse innovation might be valuable
to improve MNCs’ ability to efficiently compete against emerging market MNCs
(Govindarajan and Ramamurti 2011) on global markets.
The present chapter precisely tackles the reverse innovation conceptual ambiguity
as a prerequisite to better identify its managerial stakes and its analytical scope. To do
so, the first part consists in clearly delineating the phenomenon, by distinguishing it
from close notions and limiting its internal fuzziness. In the second part, we refine the
concept of reverse innovation. Linking disruptive innovation and international business
literatures, we outline two types of reverse innovation and highlight their respective major
bottlenecks. Lastly, we introduce reverse innovation into the more general debate on
global innovation dynamics, in order to question its sustainability.
MAC 400 is often presented as an archetypal example of reverse innovation. This portable
electrocardiogram created by GE’s engineers in India emerged as a response to the very
specific needs of local physicians working in rural regions and suffering from power short-
age and difficult access to hospitals. Engineers from the Indian subsidiary thus brought
to market a light, portable and easy-to-use device with long battery life and at low cost.
Today this device is regularly used by Indian physicians but also by numerous emergency
units in the US (Govindarajan and Trimble 2012). The ingenuity and creativity of the
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Indian subsidiary first targeted Indian needs but also succeeded in seducing users in more
advanced countries.
If the overall idea of reverse innovation sounds rather clear, this notion remains,
however, conceptually vague. Indeed, over the last decade, innovation management
literature has produced a lot of studies (Hart and Christensen 2002; Prahalad 2004;
Immelt et al. 2009; Hang et al. 2010), largely based on empirical evidence, trying to depict
new ways of undertaking and implementing innovation in emerging economies. The
notion of reverse innovation itself flourishes, despite apparent partial or complete overlap
with other concepts. Unfortunately, there seems to be no common understanding either
of the very definition of each of those concepts, or regarding their potential interactions/
links (see Table 5.1). Some press articles even use those terms concomitantly in their
titles. “Fathers” of the different terms also exacerbate the confusion by recalling similar
case studies to illustrate their respective concepts. For instance, illustrations of frugal
innovation provided in Tiwari and Herstatt (2012) are the same cases presented by Immelt
et al. (2009) when configuring the reverse innovation phenomenon.
In a first attempt to differentiate among existing concepts, Brem and Wolfram (2014)
show that reverse innovation, Jugaad innovation and frugal innovation are the three terms
which are the most frequently used and confused in the literature. However, if Jugaad
innovation refers to an innovation developed in a poor-resources environment (Pina e
Cunha et al. 2014) thanks to local actors’ ingenuity and their ability for b ricolage, this
notion does not integrate any explicit reference to the spatial diffusion of the new p roducts/
services. Regarding frugal innovation, it accounts for the idiosyncratic and resources-
saving way of designing products or processes implemented in emerging c ountries. It
challenges the innovation logics at stake in most advanced countries, where R&D teams
are often looking for improvement and sophistication, instead of m inimizing inessential
costs during the creative, production and marketing process (Radjou and Prabhu 2015;
Burger-Helmchen 2015; Cohendet et al., Chapter 13, this volume). But again this notion
does not include any reference to the geographical diffusion of novelty. Going into more
detail, Brem and Wolfram (2014) assume that reverse innovation, frugal innovation and
Jugaad innovation differ along three criteria: sophistication of products, emerging market
orientation and sustainability allowed.
To sum up, even if recurrently confused with other concepts, reverse innovation sounds
peculiar and deserves to be investigated in more depth.
The most authoritative definition of the reverse innovation notion suffers from several
criticisms due to its fuzziness. Hence, according to Govindarajan and Ramamurti (2011),
reverse innovation refers to cases “where an innovation is adopted first in poor (emerging)
economies before ‘trickling up’ [i.e. diffusing] to rich countries” (p. 191). One can first
notice a supposition that poor and emerging countries constitute the primary market of
the innovative product/service. In that context, the difference between reverse innovation
and the bottom of the pyramid strategy (Prahalad 2004) sounds really thin.
Moreover, nothing is said regarding the origin of the innovation itself: who gives birth
to the new product/service? Where? Hence, the nationality and size of the innovative
firm is not explicit in the definition. Illustrative cases of reverse innovation account
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Table 5.1 Concepts referring to innovation for and from developing economies
for strategies of MNCs from advanced countries, but can we also talk about reverse
innovation when Tata Motors puts its Nano onto the European market, or if an emerging
Vietnamese small and medium-sized enterprise (SME) creates an original product locally
but then succeeds in selling it on US markets? Up to now, authors do not converge on
that point (Radojevic 2015).
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In this second part, we propose to refine the concept by distinguishing two versions
of reverse innovation (a) and stressing the respective managerial challenges they are
associated with (b).
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A
A
M4347 - BATHELT_9781786431042_t.indd 80
D
A
A Spill-Back Innovation
D
D
A
A Cost/Capacity Innovation
A
D Reverse Spillover
D
A Developing Country Spillover
D
D
GLOBAL
80
INNOVATION A Front-End Reverse Innovation
A
D Developing Country-Inspired PLC
A
A Double Reverse Innovation
D
D
D
A Developing Country Innovation
A
D Advanced Country-Targeted Innovation
D
A Reversed PLC
Weak Reverse Inno. D
D
Strong Reverse Inno.
19/10/2017 09:59
Reverse innovation 81
differently, in low-end disruption the main source of value creation lies in cost reduction:
the innovation introduces a new set of features and performances, but existing c ustomers
are not convinced by this novelty since this new set offers inferior attributes, except
regarding the price. In high-end disruption, value lies in satisfying new users, thanks to the
provision of completely new attributes (sometimes coupled with the degrading of features
desired by mainstream customers).
Thinking in terms of reverse innovation, up to now, and in most minds, the i nnovating
process occurring in emerging countries looks like a “cost innovation”, resulting in
“products or services that initially look inferior to existing ones in the eyes of established
players” (Zeng and Williamson 2007; p. 55). Hence, innovations for and from emerging
markets are mostly examples of low-end disruptive innovations, where the same (or
degraded) functionalities of a given product and service are provided at a dramatically
lower price. The primary targets being populations from emerging countries, that is, less
wealthy ones, new goods/services are reduced to their basics by eliminating unessential
functions to lower costs while maintaining quality. For instance, if the French car maker
Renault has succeeded in launching the Logan at a significantly low price, it is mainly
thanks to the reuse and recombination of former car model mechanical parts (Laperche
and Lefebvre 2012). By offering essential functions at lower cost, those new products/
services thus seduce a large range of customers in advanced countries, whose purchasing
power has shrunk recently.
On the contrary, one can pinpoint cases of products imagined and produced in and for
the emerging market and then sold in developed economies but for different uses than the
ones valued by mainstream customers in advanced countries (traditional) markets. We are
here faced with high-end disruptive innovations: new products and services are developed
in emerging markets and some attributes upgraded (even if degrading others at the same
time). In that case, reverse innovation is not necessarily synonymous with a simplifying
innovative process but might also give birth to more value-added products and services.
Rather than only defeaturing or selling over-simplified technology, MNCs can recombine
the most novel technologies and offer 50 percent of performance at 15 percent of the price
(Govindarajan and Trimble 2012).
This leads us to delineate two types of reverse innovation: a simple reverse one
versus a double reverse one. Reverse innovation might be either unique or multiple,
depending on whether or not MNCs invert the locus of innovation, and/or the focus
of innovation, which allows us to build the following typology of reverse innovations
(Table 5.2).
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In both cases new (local) consumers are the targets of innovation on the primary
market (i.e. the developing country) and the prerequisite lies in an innovative foreign
subsidiary. Subsidiaries in the developing countries try to configure new products (less
sophisticated, low-cost ones) which are affordable and adapted to local populations and
local infrastructures. Here the international business literature concludes that s ubsidiaries
achieve better innovative performances when they are properly embedded in a double
network (Dörrenbacher and Gammelgaard 2010; Achcaoucaou et al. 2014; Yamin and
Andersson 2011; Birkinshaw and Hood 2001): their internal, intra-MNC network on the
one hand, and their external, local network on the other.
The main difference lies in the characteristics of the secondary market (advanced
country) served by the new product. In the simple reverse innovation case, the innovation
is sold on the old, original and mainstream market in the advanced countries. In that
case, the reversal of innovation denotes the diffusion of the original concept created in
a developing country to a subsidiary located in an advanced country, the latter adding
this new product to its portfolio and commercializing it (or a slight adaptation of it to be
compatible with regulations in advanced countries) for its “old” customers. For instance,
when Renault brought the Logan back to France, the vehicle originally designed and
sold in and for Eastern European countries had been distributed through the French
MNC’s traditional channels and to its traditional customers. In other words, the Logan
became a direct competitor of other vehicles traditionally available on the French private
car market. This may lead to resistance from the advanced country subsidiary who
distrusts defeatured, anonymous products which challenge high standards of technical
sophistication, traditionally provided in its own advanced home country (Gallis and
Rall 2012). Finally, a shift from internal collaboration between subsidiaries to internal
competition (Reilly et al. 2012) among them might occur, the new product putting on trial
the advanced subsidiaries’ offer.
The secondary market target in case of a double reverse innovation is completely d ifferent:
the MNC has to try and identify new potential users in advanced countries who might be
interested by the functionalities, the performance and the attributes of the innovation ini-
tially created for customers located in emerging countries. Hence, after the success of its
new electrocardiogram in India, GE explored additional markets for the portable MAC
400 but in advanced countries this time. “It soon found new applications where portability
was critical or space was constrained, such as at accident sites where the portable machines
could be used to diagnose [cardiac] problems . . . in emergency rooms” (Hang et al. 2010).
In this case, the competition with other products of the advanced subsidiary is less tough
and frontal: big, expensive, highly precise and reliable electrocardiograms are still required
to equip hospitals and provide refined diagnosis, whereas MAC 400 proves useful for
emergency units or physicians visiting their patients. We forecast less resistance from the
advanced country subsidiary in adopting the innovation created in emerging countries
than in simple reverse innovation cases. However, in order for double reverse innovation
to take place, the MNC has to identify those new targets in the advanced home country
market. This opens up the question of the identity of the unit which plays this market
discovery role: is it the developing country subsidiary, the advanced country subsidiary or
the headquarters? Each answer raises specific managerial challenges.
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All in all, many international business studies already present subsidiaries as the main
actors of globalized innovation (Harzing and Noorderhaven 2006). Others analyze the
drivers of subsidiaries’ innovation (Reilly and Sharkey-Scott 2014), whereas a third group
investigates the conditions for reverse knowledge transfers (Michailova and Mustaffa
2012; Mudambi et al. 2014). But as far as we know the interplay between those literatures
(required in order to achieve reverse innovation) are understudied and deserve additional
investigation before being able to understand how to implement reverse innovation with
success.
In the concluding part we put reverse innovation into (macro) context and question the
persistency of the phenomenon.
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H H H
be able to combine their ingenuity and expertise with specialized R&D competences
(whatever their g eographical locations) to co-create breakthrough frugal solutions that
no single region could have entirely conceived on its own. One might designate this
synergistic form of collaboration as globally networked innovation (on the extreme right
of Figure 5.3): markets, money, competences and customers are everywhere on the planet
and are multi-connected. In such a context, the challenge would not be about reversing
the flow anymore, but rather about having constant flows in every direction, reverse
innovation being thus labeled as a transient phenomenon.
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