Integrated Competency Dictionary

DEPARTMENT OF HEALTH
Competency
Dictionary
DRAFT REPORT
MARCH 25, 2019
Prepared for Department of Health by:
U502 OMM – CITRA BUILDING, SAN MIGUEL AVE.,

ORTIGAS CENTER, PASIG CITY 1605 PHILIPPINES
i
Department of Health
Table of Contents
Core Competencies ..................................................................................................................... 4
Exemplifying Integrity .......................................................................................................................... 4
Professionalism ................................................................................................................................... 5
Service Excellence ................................................................................................................................ 6
Organizational Competencies ...................................................................................................... 7

Effective Communication Skills ............................................................................................................. 7
Effective Interpersonal Relations .......................................................................................................... 8
Organizational Awareness and Commitment ........................................................................................ 9
Promoting Innovation ........................................................................................................................ 11
Leadership Competencies ..........................................................................................................13

Building Collaborative and Inclusive Working Relationship .................................................................. 13
Leading Change.................................................................................................................................. 15
Managing Performance and Coaching for Results................................................................................ 17
Thinking Strategically and Creatively .................................................................................................. 20
Technical Competencies .............................................................................................................22

Accounting Proficiency ....................................................................................................................... 22
Achieving High Standards ................................................................................................................... 24
Advocating Public Health ................................................................................................................... 25
Attention to Details ........................................................................................................................... 28
audit planning.................................................................................................................................... 29
Benefits, Compensation and Welfare Management ............................................................................ 31
Biomedical/Biobehavioral Research Expertise .................................................................................... 33
Building a Successful Team ................................................................................................................. 35
Building Relationship with Stakeholders ............................................................................................. 36
Care Management ............................................................................................................................. 38
Case Management ............................................................................................................................. 39
Cash Management ............................................................................................................................. 41
Change Management ......................................................................................................................... 42
Computer Skills .................................................................................................................................. 43
Conceptual Thinking .......................................................................................................................... 45
Continuous Development ................................................................................................................... 47
Contract Management ....................................................................................................................... 48
Data Management ............................................................................................................................. 50
Data Recording and Reporting ............................................................................................................ 51
Drugs and Medicines Management .................................................................................................... 52
Decision Quality ................................................................................................................................. 54
Developing Personal and Organizational Capability............................................................................. 55
Diplomacy ......................................................................................................................................... 57
Diversity Management ....................................................................................................................... 58
Dormitory Management .................................................................................................................... 59
Driving and Transportation Proficiency ............................................................................................... 60
Effective Presentation Skills ............................................................................................................... 61

Employee Relations and Events .......................................................................................................... 62
Energy to Work .................................................................................................................................. 64
Enterprise resource planning .............................................................................................................. 65
Equipment, Materials and Supplies Management ............................................................................... 67
Facility and Equipment Maintenance .................................................................................................. 69
Financial Acumen ............................................................................................................................... 70
Financial Budget and Program Analysis............................................................................................... 71
Financial Management ....................................................................................................................... 73
Government Accounting and Budgeting.............................................................................................. 75
Government and Departmental Policies and Procedures ..................................................................... 77
Health Promotion and Health Education ............................................................................................. 79
Implementing Health Policies and Regulations .................................................................................... 83
Influencing and Negotiating ............................................................................................................... 85
Information Management .................................................................................................................. 86
Information, Security, Risk Management, and Assurance .................................................................. 88
Information Technology Policy and Planning....................................................................................... 90
Instructional Design ........................................................................................................................... 92
Labor Relations .................................................................................................................................. 94
Learning and Development ................................................................................................................ 96
Learning Facilitation ........................................................................................................................... 97
Legal Proficiency ................................................................................................................................ 99
Management Acumen ...................................................................................................................... 101
Managing Conflict ............................................................................................................................ 103
Managing Work ............................................................................................................................... 105
Manpower Acquisition and Development ......................................................................................... 107
Maternal and Newborn Care ............................................................................................................ 109
Media and Public Relations .............................................................................................................. 110
Medical Knowledge.......................................................................................................................... 112
Medical Social Services .................................................................................................................... 114
Monitoring and Evaluating Skills....................................................................................................... 116
Networks, Telecommunication, Wireless and Mobility Knowledge .................................................... 118
Nursing Care .................................................................................................................................... 119
Nutrition and Dietetics Services........................................................................................................ 121
Occupational Safety and Health Knowledge ...................................................................................... 122
Operating Medical Machines, Equipment and Tools .......................................................................... 124
Organizing Communities .................................................................................................................. 125
Patient – Centered Care ................................................................................................................... 127
People Management ........................................................................................................................ 129
Performance Management Standards .............................................................................................. 131
Planning, Organizing and Delivering ................................................................................................. 133
Policy Development ......................................................................................................................... 135
Political Savvy .................................................................................................................................. 137
Preparation of Budget Plans and Annual Budget Submissions ........................................................... 139
Process Management ....................................................................................................................... 141
Procurement Planning and Management .......................................................................................... 143
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Program / Project Planning and Management................................................................................... 145

Providing Support and Services ........................................................................................................ 147
Records Management ...................................................................................................................... 148
Research and Analysis ...................................................................................................................... 150
Resilience ........................................................................................................................................ 152
Respecting and Caring for Patients ................................................................................................... 153
Risk Management ............................................................................................................................ 154
Scientific Knowledge for Health/Medical Staff .................................................................................. 156
Scientific Review Management......................................................................................................... 159
Statistical Research for Health .......................................................................................................... 161
Supply Chain Management............................................................................................................... 164
Systems Administration and Data Management ............................................................................... 167
Technical Consulting ........................................................................................................................ 169
Technical Writing ............................................................................................................................. 171
Therapy, Consulting and Behavioral Assessment ............................................................................... 174
Training Program Administration ..................................................................................................... 176
Workforce Planning ......................................................................................................................... 178
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Core Competencies
EXEMPLIFYING INTEGRITY
Definition
Ability to establish and maintain social, ethical and organizational norms within the organization and towards clients in accordance to the
Code of Conduct and Ethical Standards for Public Officials and Employees (RA 6713).
Proficiency Level Core Description Behavioral Indicators Means of Verification

BASIC 1 Exhibits an honest  Demonstrates openness and honesty with clients and others  Compliance with RA 6713 (Code of
behavior  Devotes to meet the organization's standards Conduct and Ethical Standards for
 Acts professionally at all times, is punctual, reliable, and prompt in government Officials and Employees)
delivering services  IPCR (Individual Performance and
Commitment Review)
INTERMEDIATE 2 Is more critical of  Analyzes own performance truthfully, and offers ideas and gives  Compliance with RA 6713 (Code of
behavior’s feedback for improvement Conduct and Ethical Standards for
implications to self,  Is flexible to meet the needs of the organization and clients government Officials and Employees)
clients, and  Refuses and/or avoids malicious and unethical situations  Accomplished IPCR
organization in
accordance to RA
6713
ADVANCED 3 Expects  Includes integrity checks in the team’s performance review  Policies and Guidelines on the adherence
uprightness from  Understands and actively promotes the organization's standards and to RA 6713.
the team and/or ethics to colleagues and to others outside the organization
organization and  Monitors self and others to acting in accordance with the
adherance to RA organization’s standards and values
6713
EXPERT 4 Protects the  Upholds at all times the fundamental values of good governance  Policies and Guidelines on the adherence
integrity and image  Ensures organizational compliance with legislation, regulatory to RA 6713.
of the organization requirements and best practices
by adhering to RA  Stands up publicly for beliefs and challenges the unethical behavior
6713 of others
4
PROFESSIONALISM
Definition Ability to exemplify high standards of professional behavior as a public servant, adhering to ethical as well as moral principles, values and
standards of public office.

BASIC 1 Understands duties and  Works without supervision, appears confident in person, presents oneself  Compliance with RA 6713 (Code
sets quality benchmarks strongly. of Conduct and Ethical Standards
for self performance  Ensures that outputs produced and work performed are within set for government Officials and
standards and comply with specifications. Employees)
 Seeks for instruction or clarification on tasks or work to ensure accurate  Accomplished IPCR
and timely production of outcome or results.  Job Descriptions
 Seeks guidance from immediate superiors on how to improve
performance.
INTERMEDIATE 2 Assists team and/or  Demonstrates trustworthiness by protecting sensitive or confidential  Compliance with RA 6713 (Code
clients to comply to information, following required procedures. of Conduct and Ethical Standards
principles, values, and  Monitors own performance and improve it if current status does not match for government Officials and
standards the ideal or agreed expectations. Employees)
 Provides guidance on operations and technical issues to staff to ensure  Accomplished IPCR
accurate and timely production of outcome or results.
 Manifests positive disposition despite heavy workload, working hours or
unusual challenges encountered in the workplace.
ADVANCED 3 Analyzes self and  Takes action to improve own abilities in line with career goals, including  Compliance with RA 6713 (Code
endorses ways to volunteering for “stretch” assignments and taking on additional of Conduct and Ethical Standards
colleagues to attain responsibilities. for government Officials and
and/or surpass quality  Encourages others to maintain a positive attitude towards work, meeting Employees)
standards tight deadlines and the needs of demanding clients.  Accomplished IPCR
EXPERT 4 Promotes the  Creates, develops and ensures that feedback procedures are in place and  Compliance with RA 6713 (Code
achievement of work working effectively to ensure accurate and timely monitoring of of Conduct and Ethical Standards
standards to the whole performance. for government Officials and
organization  Inspires others to act at the highest level of honesty and integrity Employees)
 Identifies and differentiates ethical and moral principles and values from  Accomplished IPCR
inappropriate, unethical or dishonest behaviors.  Accomplished OPCR
5
SERVICE EXCELLENCE
Definition
Ability to recognize and create opportunities to meet and exceed the needs and expectations of both internal and external clients of the
organization.

BASIC 1 Respects clients  Demonstrates courtesy and professional attitude when responding to  Accomplished IPCR
client’s inquiry or concern.  Job Description
 Knows basic procedure in addressing clients’ complaints.  Training Certificate on
Excellent Customer Service
INTERMEDIATE 2 Exerts effort in  Makes him/herself available to the client to provide accurate and timely  Accomplished IPCR
understanding the need information.  Job Description
of the clients  Effectively uses diplomacy when addressing clients’ complaints.  Training Certificate on
 Listens to the client and provides feedback. Excellent Customer Service
ADVANCED 3 Finds solutions to  Understands the clients’ point of view and has thorough knowledge of  Job Description
clients’ problems their behavior and anticipates their needs.  Accomplished IPCR
 Offers appropriate and innovative solutions to clients’ issues and  Training Certificate on
concerns. Excellent Customer Service
EXPERT 4 Prioritizes the benefit of  Actively supports the interests of the clients when faced with  Planned, developed, executed
the clients multiple/various requests/concerns by making choices and setting and measured programs that
priorities to meet their needs. promote excellent service to
 Influences a culture of service to individual and team by modeling DOH’s stakeholders.
behavior that is client-centered and initiating structure to ensure excellent  Accomplished IPCR
service to clients.  Accomplished OPCR
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Organizational Competencies
EFFECTIVE COMMUNICATION SKILLS

Definition
Ability to receive and convey ideas, instructions, and information by using appropriate language, method and manner to ensure the audience
understands the message and takes necessary action.

BASIC 1 Communicates simply  Communicates in a way that is accurate, timely and easy to understand regardless  Memorandum; Correspondences
and understandably of medium.  Minutes of the Meeting
 Shares information in an open and honest way.  Email correspondences
INTERMEDIATE 2 Understands the  Probes to understand unexpressed or poorly expressed thoughts, concerns or  Memorandum; Correspondences
context and background feelings.  Minutes of the Meeting
of the communication  Reads body language and other non-verbal cues accurately and uses that  Qualitative Reports
understanding to structure and give appropriate responses.
 Provides adequate, accurate and relevant information to clients within and
outside the organization.
ADVANCED 3 Appropriates language  Demonstrates the ability to express complex concepts, thoughts and ideas  Audio Visual Presentation (AVP)
and level of clearly and concisely for the understanding of all audiences. of design, concepts, principles for
communication to  Tailors communication to intended audience and uses appropriate tools and learning of audience
clients strategies to convey information.  Leveraged communication
 Paraphrases information to check understanding before drawing conclusions. channels, e.g., social media,
mainstream media, newsletters,
etc.
EXPERT 4 Strategically  Responds to people’s concerns in a manner that promotes longer-term  Established policies and
communicates to solutions. guidelines on the use of
clients  Seeks to understand others’ frame of reference. communication channels, e.g.,
 Maximizes use of different means of communication to get across various AVP materials, Bulletin Boards,
clients/ recipients with diverse needs. Social Media, Radio, TV, etc.
 Mapped out strategies for long-
term solutions to address
communication skills gaps.
7
EFFECTIVE INTERPERSONAL RELATIONS

Definition Ability to develop and maintain effective relationships with others; notices and accurately interprets what others are feeling; shows
understanding, tact, empathy, courtesy, concern and politeness.

BASIC 1 Maintains good  Relates to people in an open, friendly and professional manner.  Accomplished IPCR (Individual
relationships within and  Demonstrates an ability to meet and socialize with people at all levels Performance and Commitment
ouside the organization  Maintains cooperative work relationships within the organization by building Review
trust and respect.  Job Description
 Makes a conscious effort to have informal or casual contacts with clients,  Certificate of Attendance in
staff and colleagues. training/seminar on Emotional
Intelligence
INTERMEDIATE 2 Engages others and  Cooperates and works to gain support and commitment from others  Accomplished IPCR
manages others’ when performing tasks.  Job Description
feelings  Recognizes and manages difficult relationships.  Established feedback mechanism
 Demonstrates an ability to understand and interpret individuals’ on the demonstrated skills on
concerns, motives and feelings, and recognizes strengths and interpersonal relationship
limitations of others.  Certificate of Attendance in
 Promotes commitment and loyalty among people in the organization training/seminar on Emotional
 Accepts and evaluates feedback of associates and clients. Intelligence
ADVANCED 3 Takes criticisms  Develops relationships with the intent of achieving effective delivery of  Accomplished IPCR
constructively relevant services.  Job Description
 Solicits feedback from peers and subordinates to evaluate work actions  Established feedback mechanism
and decisions and strives to change if necessary. on the demonstrated skills on
 Demonstrates diplomacy by approaching others about sensitive issues interpersonal relationship
in a non-threatening way.  Certificate of Attendance in
Interpersonal Relationship Skills
courses, training, or seminars
EXPERT 4 Promotes good working  Fosters an environment conducive to open, transparent communication  Accomplished IPCR
relationship among all levels.  Accomplished OPCR
 Shows warmth and empathy for others and their situation while stating  Certificate of Attendance in
opinions in value-free language and treating all fairly. Managing Interpersonal
 Manages difficult and complex interpersonal relationships effectively Relationship Skills courses,
 Manages disagreements with others in ways that preserve working training or seminars
relationships.  Certificate of Attendance in
8
training/seminar on Emotional
Intelligence
ORGANIZATIONAL AWARENESS AND COMMITMENT

Definition Ability to gain knowledge of DOH culture, systems, and pressures; understands the agenda and perspectives of others; recognizes and balances
the interest of one’s department with those of other departments and the Agency, as well as the impact of decisions on each.

BASIC 1 Adheres to  Understands DOH’s vision, mission, and core function in the government system.  Adherence to DOH’s
organization’s vision,  Monitors work to ensure it aligns with formal procedure and the organization’s Mission Vision and Goals
mission, and rules accountabilities.  Specific Duties and
 Recognizes and uses formal structure, rules, processes, methods or operations to Responsibilities (SDRs)
accomplish work. stated in the Job Description
INTERMEDIATE 2 Endeavors for the  Assesses views of clients on key issues; positions timing of recommendations to  Adherence to DOH’s
realization of the ensure greater likelihood of success. Mission Vision and Goals
organization’s goals  Uses informal structures; can identify decision makers and influencers.  Specific Duties and
 Effectively uses both formal and informal channels or networks for acquiring Responsibilities (SDRs)
information, assistance and accomplishing work goals. stated in the Job Description
 Leveraged network in
effectively performing job
roles.
ADVANCED 3 Adjusts and adapts to  Analyzes the organization and one’s own area to identify key relationships that  Work activities that are
clients, contexts, and should be initiated or improved to enhance the attainment of goals aligned with the Functional
needs of changing time  Achieves solutions acceptable to varied parties based on understanding of issues, Objectives of the Bureau
climates and cultures in one’s own organization and other organizations  Worked out resolutions on
 Accurately describes the issues and culture of external clients; uses this issues, climates and culture
information to achieve goals and initiatives on own and other
 Supports the changing culture and methods of operating, if necessary, for the success of organizations.
DOH  Specific Duties and
Responsibilities (SDRs)
stated in the Job Description
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EXPERT 4 Understands the power  Appropriately anticipates the political consequence of actions; considers the  Newsletter of DOH and
relations within and political environment when presenting ideas and taking actions; knows when to related agencies for updates
outside the organization get input and build consensus. on trends
 Demonstrates broad understanding of social and economic context within which DOH  DOH’s and other related
operates. agencies’ websites on
 Understands and anticipates potential trend of the political environment and the updates on R.A.s, MCs, new
impact this may have to the organization. legislations, jurisprudence
related to public health
issues
 Databank of Public Health
Network, related agencies,
interest groups and
individuals (NGO’s, CSOs,
Volunteers, etc.)
10
PROMOTING INNOVATION
Definition Ability to develop new and creative insights into situations, and applies different and novel solutions to make improvements and/or adaptations
to available resources.

BASIC 1 Follows innovative  Supports ideas and concepts for new ways of doing things  Work activities that are
practices  Seeks continuous improvement on organization’s processes and procedures aligned to newly established
process
Health innovation responds to unmet public health needs by creating new ways of thinking  Adherence to Operations
and working with a focus on the needs of vulnerable populations. It aims to add value in the Manual
form of improved efficiency, effectiveness, quality, sustainability, safety and/or affordability.
INTERMEDIATE 2 Thinks out-of-the-box  Recognizes opportunities to use new or unusual ideas  Suggested new ideas based
 Suggests novel solutions to operational problems on seen opportunities that
will support in achieving
goals and objectives of
assigned Bureau
/Department/Unit
 Proposed new solutions in
addressing operational
issues
ADVANCED 3 Establishes innovative  Suggests new ways to apply existing knowledge  Recommended innovative
practices in the  Develops creative improvements on organization’s processes and procedures practices based on existing
organization knowledge
 Improved processes and
procedures in compliance
with ISO-required standards
EXPERT 4 Provides innovative  Looks beyond tried-and-tested methods of solving problems  New / unprecedented
direction and plans for  Orders implementation of creative and novel system/process/solutions methods in solving
the organization problems and response to
unmet public health needs
 Mapped out strategies that
are focused on improved
efficiency, effectiveness,
quality, sustainability,
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safety, and affordability in

promoting and managing
public health systems
12
Leadership Competencies
BUILDING COLLABORATIVE AND INCLUSIVE WORKING RELATIONSHIP

Definition Ability to build a network of reciprocal, high trust, synergetic working relationship within the organization and across the government and relevant sectors.
This involves the ability to leverage and maximize opportunities for strategic influencing within the organization and with external clients.

BASIC 1 Maximizes existing  Seeks information from others (e.g., colleagues, clients, program partners, other  Updated and maintained
partnerships and government agencies, etc.). databank of Public Health
networks, and  Maintains personal contact with those who can provide work-related information Network, related
capitalizes on these within the organization. agencies, interest groups
to deliver or  Builds partnerships and networks to deliver or enhance work outcomes. and individuals (NGO’s,
enhance work CSOs, Volunteers, etc.)
outcomes  Utilized Directory of
Civil Society
Organizations for
networking
 Compliance with GAD
(Gender and
Development) Policy
 Accomplished IPCR
 Accomplished OPCR
INTERMEDIATE 2 Builds partnerships  Strengthens and deepens partnerships and networks to deliver or enhance work  Updated and maintained
and networks to outcomes. databank of Public Health
deliver or enhance  Seeks out the expertise of others and develops links with experts and information Network, related
work outcomes sources. agencies, interest groups
 Develops and nurtures key contacts as source of information. and individuals (NGO’s,
 Participates in networking and social events internal and external to the CSOs, Volunteers, etc.)
organization.  Utilized Directory of
Civil Society
Organizations for
networking initiatives
(Gender and
Development) Policy
 Certificate of Attendance
13
to Trade Shows, Health

Forums /Symposiums and
related events
ADVANCED 3 Strengthens and  Builds and then leverages on collaborative partnerships and networks to deliver or  Updated and maintained
deepens enhance work outcomes. databank of Public Health
partnerships and  Seeks opportunities to partner and transfer knowledge (e.g. by actively participating Network, related
networks to deliver in trade shows, conference, meetings, forums, or seminars). agencies, interest groups
or enhance work and individuals (NGO’s,
outcomes CSOs, Volunteers, etc.)
 Utilized Directory of
Civil Society
Organizations for
networking initiatives
(Gender and
Development) Policy
to Trade Shows, Health
Forums /Symposiums and
related events
EXPERT 4 Explores new  Builds and then leverages on collaborative partnerships and networks to deliver or  MOA (Memorandum of
partnerships and enhance work outcomes. Agreement) with partners
networks to deliver  Builds network with parties that can contribute to the achievement of DOH’s in health advocacies
or enhance work organizational strategies.  Accomplished IPCR
outcomes  Identifies areas that can build strategic alliances.  Accomplished OPCR
 Creates and facilitates forum to develop new alliances and formal networks.  Certificate of Attendance
 Uses knowledge of formal and informal structure and the culture to advance DOH’s to Trade Shows, Health
strategic objectives. Forums /Symposiums and
related events
 Established programs and
policies that promote
collaboration among
Bureaus to deliver work
outcomes
 Formed / created
community /groups in
identified areas that build
DOH strategic alliances.
14
LEADING CHANGE
Definition Ability to generate genuine enthusiasm and momentum for organizational change. It involves engaging and enabling groups to understand,
accept and commit to the change agenda. It also includes advancing and sustaining change.

BASIC 1 Responds effectively to  Implements plans and activities related to change initiative affecting one’s  Activity Reports on change
the need or reason for functional area or expertise and motivates employees’ commitment to accept the program of DOH
change and participates change  Planned, developed,
in the activities or  Identifies the current situation including dangers, opportunity forces and cultural implemented and assessed
initiatives inherent to it. elements supportive and resistant to change results of Employee
 Publicly defines specific area where change is needed, but does not describe what Engagement survey that is
those changes should be focused on employee
 Understands that change is necessary requirement for the organization to remain motivation
competitive  Results of Research and
Analysis on environmental
(internal and external)
scanning to identify areas
where change is necessary
INTERMEDIATE 2 Implements plans or  Constructs a change management plan in which one or more office systems  Reviewed operations
activities related to a and/or processes are affected either by change intervention conducted internally systems and processes and
change initiative or by a third party consultant identified areas that are
affecting one’s  Determines and applies appropriate strategies for dealing with resistance to affected by change effort.
functional area or change  Mapped out strategies to
expertise.  Utilizes basic conflict resolution concepts and techniques for minimizing the address roadblock(s) to
negative effects of conflict change
 Provides feedback to subordinates on how change is being implemented and  Communication Plan to
gives feedback to DOH Leadership as to how change is being accepted obtain buy-in of change
effort/initiative
 Change Management
Report to DOH officers
and executives
15
ADVANCED 3 Spearheads the  Constructs a change management plan in which one or more office systems  Change Management Plan
implementation of the and/or processes are affected either by change intervention conducted internally of Activities
planned change or by a third party consultant  Designed, developed and
 Defines an explicit vision for change executed learning / training
 Addresses employee concerns about change materials on Change
 Takes efforts to deliver the message or vision for change to everyone affected Management that includes
explicit vision for change
 Established
Communication Plan for
Change initiative
 Established Coaching and
Mentoring programs to
everyone affected by
change
 TOR (Terms of Reference
on Change Management
Program) with third party
provider
EXPERT 4 Support institutional  Plans, defines, and exhibits buy-in and full support for the change management  Established Change
change by being an plan to succeed agency-wide to improve organizational effectiveness Management Learning
example  Creates a sense of urgency around change and motivates employees to join Programs
change efforts  TOR (Terms of Reference
 Demonstrates willingness to take calculated risks in trying unconventional on Change Management
approaches Program) with Provider /
 Identifies broad operational implications of change (e.g. roles, responsibilities Vendor
and work processes) before changes are put in place  Results on risk assessment
 Presents strong reasons for change to line management so they can in turn in implementing change
communicate it to all employees in the organization  Recommended policies and
programs to ensure
efficiency and
effectiveness of change
effort.
 Monitoring and Evaluation
System of Change effort
 Minutes of the Meeting
with Division Chiefs on
change initiatives
16
MANAGING PERFORMANCE AND COACHING FOR RESULTS

Definition Ability to create an enabling environment, which will nurture and sustain a performance-based coaching culture. Effectiveness of this
competency also includes strong focus on developing people for current and future needs, managing talent, promoting the value of continuous
learning and development.

BASIC 1 Initiates setting up of  Creates tools and/or applies new methods in correcting and improving below  Results of PIP
performance standard or non-compliant performance of individuals or groups, using knowledge (Performance Improvement
expectations, and skills in coaching to enable them to initiate solutions for their growth and Plan) or its equivalent in
assessment methods, development. addressing non-performing
and career planning  Has a basic understanding of performance setting and assessment methods that are employee(s).
mechanisms used to evaluate and measure an employee’s performance against standard  Accomplished IPCR
performance criteria and to document the results of the assessment.  Recommended Career
 Awareness of basic individual career planning, career pathing, target-/goals-setting Management and
and succession planning. Succession Planning policy
 Recognizes employees’ ability to change. of DOH
 Accomplished RFA
(Request for Action)
INTERMEDIATE 2 Applies the appropriate  Monitors the strategic imperative of the organization and orchestrates teams, work,  Action Plan for Coaching
action using available and organizational culture around this through advanced skills in coaching to individual and teams for
tools to ensure that achieve performance goals. high performance
performance matches  Clearly defines goals, objectives, workload standards and performance measurement  Clearly defined goals and
standards criteria. objectives, workload and
 Sets clear, well-defined desired outcomes for work activity and tracks progress. performance standards
 Objectively assesses an individual’s strengths and areas for development.  Accomplished IPCR
 Accomplished RFA
17
ADVANCED 3 Monitors staff’s  Leads the organization by example and through coaching towards achievement of  Accomplished DPCR
performances public service performance standards.  Minutes of Management
objectively  Tracks employees in meeting their performance objectives. Review and related
 Provides training opportunities and success reinforcement for employees’ meetings
development.  Prepared PRAISE
Maintains two-way dialogue with supervisees about work and results. (Program on Awards and
 Plans by determining objectives, priorities, activities and component feasibility, by Incentives for Service
predicting outcomes and establishing budgets. Excellence Committee
 Demonstrates confidence in conducting coaching and counseling sessions with Report)
staff.  Prepared recommendation
letters
 Established Coaching and
Counseling programs and
activities
 Set objectives and priorities
with predicted outcomes and
established budget to ensure
high performance and
productivity of own
Bureau/Department or Unit.
EXPERT 4 Gives staff critical and  Leads the organization by example and through coaching towards achievement of  Recommended policies and
constructive feedback public service performance standards. programs to promote
to remove unwanted  Cites critical incidents to justify assessment and gives specific constructive effective performance
behaviors and bridge feedback for developmental purposes. feedback mechanism
gaps  Coaches by giving assessment feedback and general advice about leveraging including, but not limited to,
strengths and overcoming performance gaps. Performance Evaluation
 Manages employee performance by using various techniques in dealing with or System, Coaching for High
resolving difficult, ambiguous or unwanted behavior, measuring and pinpointing Performance, Rewards and
specific behaviors or results that need to be changed and providing feedback to achieve Recognition, and other
the desired performance. related performance-related
programs.
 Accomplished DPCR
 Minutes of Management
Review and related
meetings
 Prepared PRAISE
(Program on Awards and
Incentives for Service
Excellence Committee
Report)
 Prepared recommendation
18
letters
 Set objectives and priorities
with predicted outcomes and
established budget to ensure
high performance and
productivity of own
Bureau/Department or Unit.
 Leveraged Competency
Framework of DOH in
building organizational
capability.
19
THINKING STRATEGICALLY AND CREATIVELY

Definition Ability to “see the big picture”, think multi-dimensionally, craft innovative solutions, identify connections between situations or things that are
not obviously related, and come up with new ideas and different ways to enhance organizational effectiveness and responsiveness.

BASIC 1 Identifies and places  Creates or defines goals and initiatives based on how one can support, extend, or  Mapped out strategic
self in the context of the align to the goals of one’s department or functional area directions of the
organization  Understands own role in achieving organizational goals assigned clusters/ Bureau
 Understands the organization’s strengths and weaknesses / Division / Department
 Aligns day-to-day actions with organizational issues and opportunities or Unit that are aligned
with the MVGs of DOH
 Clearly defined Plan of
Action to efficiently and
effectively carry out
activities and tasks in the
day-to-day operations of
assigned Bureau /
Division / Department or
Unit
 Utilized evidence-based
organization’s strengths
and weaknesses in
making critical decisions
INTERMEDIATE 2 Plans purposively for  Plans, crafts and adapts strategies for achieving the vision, mission and objectives  Mapped out short and
work strategies of the Department and secures the proper implementation of these strategies long-term Strategies of
 Examines policy issues and strategic planning with a long term perspective the assigned Bureau /
 Determines objectives and set priorities and anticipates potential threats or Division / Department or
opportunities Unit that are aligned
 Changes plans and activities to better address larger organizational strategies with the MVGs of DOH
 Examined and resolved
policy issues and
strategies with long term
perspectives
20
ADVANCED 3 Adjusts and reorganizes  Interprets the complex and volatile nature of the environment to the Department or  Adjusted strategic
plans to suit changing organization and adaptively moves it into a more strategic position where it can directions as dictated by
directions and priorities better address the challenges it faces both now and in the future the complex and volatile
of the organization  Establishes and implements long-term objectives, goals, or projects that support nature of internal and
the strategy external environment
 Proactively prepares, modifies and reviews contingency strategy affecting DOH
 Balances the need to meet short-term goals and objectives with the long-term organization
needs and strategies of the organization  Implemented long-term
goals and objectives that
support the laid out
strategies
EXPERT 4 Sets the direction of  Aligns human resource services and programs with the strategic direction of the  Accomplished OPCR
changes and adaptation organization (Organization
of the organization  Develops and articulates a concise, comprehensive organizational strategy that Performance and
incorporates a public sector-wide perspective Commitment Review)
 Identifies where improvements are needed to meet long-term strategies and  Accomplished DPCR
effectively and efficiently uses resources to achieve the strategic goals  Results-based
Monitoring and
Evaluation System
 Recommended policies
and programs of human
resource services that are
aligned with overall
strategies of DOH
 Established
organizational strategies
with incorporation of
public-sector wide
perspectives
 Long term strategies for
identified improvement
in the effective and
efficient use of resources
to achieve DOH mandate
21
Technical Competencies
ACCOUNTING PROFICIENCY
Definition Ability to demonstrate a proficient level of professional skill and/or knowledge in accounting and keep current with general (government)
accounting trends, practices, taxation laws, rules and regulations

BASIC 1 Understands and  Applies basic knowledge and understanding of general accounting principles,  Compliance with NGAS
applies policies and government accounting policies, procedures, processes, laws and regulations (New Government
procedures of  Applies policies, processes and procedures to ensure integrity of postings, Accounting System)
accounting and processing of claims for payment, preparation of journal entry voucher (JEV),  Complaisance with GAAP
financial transactions billing/statement of account, (inspection report), and certification of remittances (Generally Accepted
 Follows routine standard methods and procedures on financial Accounting Principles
transactions/processes  Journal Entry Vouchers
 Compliance Procedures of
Statements and Financial
Disclosures
INTERMEDIATE 2 Adheres to accounting  Adopts government accounting policies, budgeting, COA regulations,  Compliance with NGAS
principles, policies, procedures, processes, and general laws in the provision of accounting services (New Government
procedures and in the Agency Accounting System)
regulatory laws in the  Summarizes data on various aspects of accounting to form bases for management  Compliance with R.A. 9228
performance of work. decision (Philippine Accountancy
 Verifies and validates compliance with accounting principles, interpretation of Act)
COA rules, updated circular of DBM, COA and other relevant government  Compliance with GAAP
issuance  Compliance with PFRS
 Adopts and adheres to accounting principles, outstanding policies, procedures, (Philippine Financial
processes, laws and regulations in the performance of work related to the Reporting Standards)
maintenance of subsidiary ledgers, reconciliation of accounts, preparation of  Compliance with Procedures
schedules of various accounts for the financial statements of Statement and Financial
Disclosures
22
ADVANCED 3 Analyzes and assesses  Analyzes financial statements to determine impact on budget and overall  Compliance with NGAS
integrity and accuracy operational efficiency (New Government
of financial reports.  Analyzes problems from various aspects of accounting and internal controls and Accounting System)
recommends actions/solutions  Compliance with R.A. 9228
 Evaluates compliance to applicable procedures and generally accepted (Philippine Compliance with
accounting principles in the performance of work related to the preparation of Accountancy Act)
financial statements  Compliance with GAAP
 Assesses and audits financial operations to determine improvements in the  Compliance with PFRS
process (Philippine Financial
 Prescribes other formula or measures in operating efficiency, investment, debt Reporting Standards
servicing that may be required by management  Compliance Procedures of
 Reviews financial statements, ratios and other analysis for integrity, accuracy Statements and Financial
and comprehensive presentation Disclosures
EXPERT 4 Institutionalizes and  Institutionalizes processes/systems to ensure integrity of data relative to  Compliance with NGAS
influences compliance accounting practices in DOH and prevailing regulations in the field/profession (New Government
with accounting rules  Keeps abreast of accounting practices, changes in general presentation, taxation, Accounting System)
and regulations. COA regulations, procedures, processes, and general laws  Compliance with R.A. 9228
 Influences compliance with accounting rules and regulations to ensure fair (Philippine Accountancy
presentation of the financial statement Act)
 Institutionalizes financial accounting systems and processes in response to  Compliance with GAAP
emerging developments  Compliance with PFRS
(Philippine Financial
Reporting Standards
 Compliance with DOF
(Department of Finance
Fiscal Policy)
Statements and Financial
Disclosures
23
ACHIEVING HIGH STANDARDS

Definition Ability to set standard of performance for self and others; assuming responsibility and accountability for successfully completing assignment of
tasks; self-imposing standards of excellence rather than having standards imposed.

BASIC 1 Sets and follows own  Understands and complies to the set standards in carrying out assigned tasks and  Job Description
acceptable standards responsibilities in the job.  Accomplished IPCR
 Dedicates required time and energy to assignment or tasks to ensure that no
aspect of work is neglected; works to overcome obstacles to completing tasks or
assignments.
INTERMEDIATE 2 Is aware of own gaps  Accepts responsibility for outcomes (positive or negative) of one’s work; admits  Job Description
mistakes and refocused efforts when appropriate.  Accomplished IPCR
ADVANCED 3 Promotes high  Provides encouragement and support to others in accepting responsibility; does  Compliance with Policies
standards to colleagues not accept others’ denial of responsibility without questioning. and Procedures on Work
 Recommends policies and programs to promote adherence to work standards set Standards
by DOH across organizational ranks and levels.  Accomplished IPCR
EXPERT 4 Sets the bar higher for  Demonstrates broad understanding of global standards for health and medical  Compliance with
the organization care Universal Health Care
 Plans, develops, executes, monitors, and evaluates policies and programs that will Systems (UHC) or KP
ensure the highest attainable health for all people as defined by the World Health (Kalusugan
Organization. Pangkalahatan) systems
 Compliance with MDGs
(Millennium
Development Goals)
 Compliance with HFEP
(Health Facility
Enhancement Program)
24
ADVOCATING PUBLIC HEALTH

Definition Ability to promote and advance the advocacies, programs, policies, and regulations of the local health unit and/or DOH to individuals, interest
groups, assigned communities, offices, media outlets, and other clients through various communication channels

BASIC 1 Covers individuals and  Assists and coordinates in distributing information/awareness campaign materials on  Posters, leaflets, literature
small groups health advocacies to individuals, assigned communities, organization, or other and other campaign
interest groups. materials for health
awareness
INTERMEDIATE 2 Involves large groups  Initiates health advocacy campaigns through various channels, e.g., social media,  Compliance with HFEP
and emplyes different radio and television, newsletters, local newspapers, magazines, etc. (Health Facility
strategies  Shares knowledge with others through appropriate communication channels to Enhancement Program)
promote health advocacy  Radio, TV and print ads for
public health campaigns
ADVANCED 3 Convinces internal and  Recommends programs and activities that will encourage internal and external  AVP Materials on Health
external clients, and clients to be health advocates Advocacy
trains them to be  Designs, develops, and facilitates instructional materials to train or orient  Certificate of Attendance to
advocates too individuals or groups interested to become health advocates Train the Trainer Seminar
 Serves as technical resource person on health advocacy programs of the local  Compliance with UHC
health units and/or DOH (Universal Health Care)
systems
 Compliance with RA 10747
(Policy in Addressing the
Needs of Persons with Rare
Disease
(An act recognizing the age
from zero (0) to eight (8)
years as the first crucial
stage of educational
development and
strengthening the early
childhood care and
development system,
appropriating funds there for
and for other purposes
25
(An act providing for the

safety of children aboard
motorcycles
mandatory PhilHealth
coverage for all Senior
Citizens)
(An act to effectively instill
health consciousness
through graphic health
warnings on tobacco
products
(An act to further strengthen
the anti-drug campaign of
the government
 Plans, policies and programs
on health awareness and
advocacies aligned to the
RAs on public health
EXPERT 4 Sets direction and  Plans, develops, and executes programs, policies, and activities that will promote  Laid out strategies on public
apporpriate strategies of health advocacy to the public. health advocacy
advocacies for each  Works to communicate to staff and other clients including the establishment of  Compliance with UHC
clients advocacy language and the overall goals and objectives of DOH’s health advocacy (Universal Health Care)
program. systems
(Policy in Addressing the
Needs of Persons with Rare
Disease
(An act recognizing the age
from zero (0) to eight (8)
years as the first crucial
stage of educational
development and
strengthening the early
childhood care and
development system,
appropriating funds there for
26
and for other purposes

safety of children aboard
motorcycles
mandatory PhilHealth
coverage for all Senior
Citizens)
(An act to effectively instill
health consciousness
through graphic health
warnings on tobacco
products
(An act to further strengthen
the anti-drug campaign of
the government
 Plans, policies and programs
on health awareness and
advocacies aligned to the
RAs on public health
27
ATTENTION TO DETAILS
Definition Ability to report accurate information and spot errors in documents and other forms of written communication in a timely manner.

BASIC 1 Checks work and work  Double-checks the accuracy and work output.  Error-free Work Output
of others  Provides accurate and consistent numbers on all paperwork  Due Dates
 Gives information on a timely basis.  Standard Operating
 Monitors carefully the details and quality of own work and other’s work. Procedures
 Completes work according to procedures and standards.  Accomplished IPCR
 Notices errors before they are distributed.
 Keeps track progress of the work.
 Follows instructions on how to go about a task.
INTERMEDIATE 2 Sets-up procedures to  Monitors the quality of work by setting up procedures.  Procedures for Quality work
ensure quality work  Verifies information.  Checklist/s Calendar of
 Maintains checklist and calendar to ensure that small details are not overlooked. Activities
 Suggests a system to monitor progress of work.  Scheduled Plan of Action
 Develop side as meticulously into an effective plan of action  Work Plan
ADVANCED 3 Manages and evaluates  Provides feedback on reports and written communication that need to be revised.  Feedback and specific
work for revision  Gives specific instructions on what needs to be revised. instructions on what needs
 Monitors progress of revision. to be revised
 Reviews and checks the accuracy of information on the work output.  Monitoring Mechanisms
 Proofreads own work to identify errors or omissions.  Tracking System
 Develops and uses systems to organize and track progress of work.  Output Based on
 Checks and evaluates if output is according to given instructions. instructions
EXPERT 4 Develops a system to  Establishes a system to ensure that all areas are covered.  System of Check and
produce work that  Organizes information or materials for others. Balance
ensures or little revision  Informs affected internal/external clients and partners of the changes in a manner.
 Devises systems to monitor and control detailed information accurately.
28
AUDIT PLANNING
Definition Ability to understand audit entities, assessing risk for audit planning purposes, developing draft Strategic Audit Plans (SAPs), conducting
consultations, obtaining require approvals, developing Annual Audit Plans (AAPs), and periodically reviewing audit plans.

BASIC 1 Coordinates plans and  Contributes positively to the formulation of Strategic Audit Plans by assisting in  Collected information, e.g.,
activities for Strategic the collection of information needed to evidence the functional objectives, business objectives,
Annual Audit Plans. operations, and key risks of division / section. operations and key risks of
 Provides a channel to update the audit function about changes in the objectives, business entities.
risks, and control structure of auditees as these occur thus transforming the  Updates on the objectives,
revision of risk assessments and audit plans. risk, and control structure of
 Reports promptly to superiors issues arising during individual audit Auditees.
assignments that have implications for Strategic and Annual Audit Plans.  Annual Audit Plans
 Coordinates research to obtain background information about the objectives,  Compliance with PSA
risks and controls, relevant to individual entities. (Philippine Standards on
Auditing)
INTERMEDIATE 2 Coordinates the  Coordinates the implementation of an approved, standard Strategic Audit  Preliminary surveys of
completion of Planning process. entity level objectives, risk
preliminary surveys on  Coordinates the completion of preliminary surveys of entity level objectives, and controls for audit
objectives, risks, and risks, and controls for audit planning purposes. planning purposes.
controls for audit  Ensures that risk assessment information is collected for all entities.  Risk Assessment
planning.  Drafts Strategic Audit Plans that prioritize areas to be audited over a long-term Information
period and the audit resource implications for review by an immediate  Draft of Strategic Audit
supervisor. Plans
 Translates the approved Strategic Audit Plan into operational Annual Audit  Approved Strategic Audit
Plans that take account of changes in organizational objectives and risks over Plan
the period of the long-term plan.  Annual Audit Plans
29
ADVANCED 3 Ensures that  Issues instructions for the implementation by staff of the processes necessary to  Compiled documents for
groundwork for compile Strategic and Annual Audit Plans. Strategic and Annual Audit
Strategic and Annual  Reviews draft audit plans suggesting amendments as appropriate. Plans.
Audit Plans is in place  Consults with stakeholders about plans as necessary.  Reviewed audit plans.
including resources  Ensures that training needs for the formulation and implementation of Strategic  TNA and TNA Results for
needed for their and Annual Plans are assessed. Strategic and Annual Plans
implementation.  Submits Strategic and Annual Audit Plans for approval identifying the resource  Submitted Strategic and
and training implications including those risks that cannot be addressed by Annual Audit Plans for
existing audit resources. approval including resources
essential for their
implementation.
EXPERT 4 Approves Strategic and  Approves Strategic and Annual Audit Plans.  Approved Strategic and
Annual Audit Plans and  Ensures that Strategic and Annual Audit Plans are appropriately resourced. Annual Audit Plans.
ensures appropriate  Planned and approved
resources for their needed resources for the
implementation. implementation of approved
SAAP (Strategic and
Annual Audit Plans).
30
BENEFITS, COMPENSATION AND WELFARE MANAGEMENT

Definition The ability to develop, implement, evaluate and enhance policies and programs on benefits, compensation, rewards, incentives, health and
wellness to improve employee welfare.

BASIC 1 Collates and maintains  Collates data/materials from the conduct and evaluates organization-wide  Daily Time Record (CSC
data, documents, and program (i.e., health and wellness programs, information campaigns, sports Form 48)
records relevant to activities, anniversary and Christmas programs, etc.  Certificate of Compensation
employee records (e.g.,  Maintains and updates employee records (HRMIS, leaves, absences and issued to requesting
certificate of tardiness, medical service records, etc.). Employee/s
compensation, leave  Prepares certifications such as compensation, service records, leave balance,  Pro-forma communication
balance, attendance and attendance and other employee welfare transactions of employees. relevant to benefits,
other welfare  Writes simple pro-forma communications relative to benefits, compensation and compensation and employee
transactions. welfare of employees. welfare.
31
INTERMEDIATE 2 Ensures accurate and  Computes leave, salaries, salary adjustments, loans, medical reimbursements /  Computed leave, salaries,
timely computation of entitlements of employees and prepares vouchers. and salary adjustments,
employee compensation  Monitors and reviews office reports to ensure compliance with existing policies, medical reimbursement
and benefits and processes and systems of benefits, compensation, rewards and incentives, health and vouchers.
compliance with wellness mechanism of the organization.  Reviewed compliance with
policies and procedures  Coordinates with central and regional office representatives in the implementation compensation and benefits,
on employee welfare. and evaluation of programs. rewards and incentives,
 Prepares replies to queries on benefits, compensation and welfare management. health and wellness
mechanism of the
organization.
 Written communication
(e.g., email, memos, minutes
of the meeting, etc.) with
central and regional office
focal persons regarding
implementation of employee
programs.
ADVANCE 3 Conducts various  Conducts information awareness on benefits, compensation, and health and wellness  Orientation materials for
activities for programs to employees. information campaign on
information campaign,  Conducts survey, FGD, research, policy studies, and benchmark on benefits, compensation, benefits and
survey and research, compensation and welfare of employees. welfare of employees.
policy study, and  Prepares organization-wide reports on policy implementation and program  FGD results, results of
benchmark on benefits, administration. survey and research on
compensation and  Evaluates existing policies, processes and systems on benefits, compensation, compensation, benefits and
welfare of employees. wellness mechanisms and proposes enhancements. welfare of employees.
 Reports on policy and
program implementation
 Recommended enhancement
of reviewed policies on
wellness mechanism.
32
BIOMEDICAL/BIOBEHAVIORAL RESEARCH EXPERTISE

Definition Ability to maintain advance level of biomedical/biobehavioral/scientific knowledge and understanding of the areas of research conducted
and/or supported by the DOH.

BASIC 1 Has general  Acquires a broad and cross-disciplinary knowledge base  Prepared documents for
understanding of the  Identifies and categorizes scientific experts health research
field and its experts  Consults with scientific experts to interpret complex biomedical/biobehavioral activities
research information  Developed and
executed methodologies
for accurate research
results
 Collaboration with
experts and
professionals from
biomedical /
biobehavioral field for
research information
 Activity Report
 Minutes of Meetings
 Attendance Sheet
INTERMEDIATE 2 Knows relevant  Follows developments in intramural/extramural research and/or clinical trials  Monitored and
sources for the field of  Identifies relevant scientific resources (e.g. publications, grant applications, evaluated health
research contract proposals) programs as a result of
 Maintains a working knowledge of specific research areas related to grant research
applications/ contract proposals that are submitted for peer review  Reports on supported /
implemented health
programs
 Certificate of
Attendance to Health
Conventions / Forums
33
 Letter of Grants
ADVANCED 3 Is updated on the latest  Keeps abreast of the latest scientific discoveries and technologies  Dissemination of health
literatures and  Attends scientific meetings or workshops in fields relevant to areas of required programs, policies,
publications scientific/ medical expertise guidelines, standards to
 Reviews professional, medical and other scientific literature to ensure up-to- LGUs
date and accurate scientific information  Coordination of health
programs and activities
 Manages the conduct of
researches
 Certificate of
Participation /
Attendance to Medical
Conventions and
Symposiums
EXPERT 4 Directs research  Is abreast of the major players, institutions, centers, networks, and supporting  Attendance to medical
strategically infrastructure for specific areas of research conventions and
 Plans and develops programs and policies that support scientific research and symposiums
medical breakthroughs  Creation of policies,
programs and
establishment of
standards for scientific
and medical
breakthroughs
 Issued Memorandum
Circulars
 Issued Administrative
Orders
 Issued Memorandum of
Agreement
 Strategic Plans
34
BUILDING A SUCCESSFUL TEAM

Definition Ability to use appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.

BASIC 1 Recognizes the  Understands the purpose and importance of team effort in achieving the  Activity Report
importance of own functional / and operational objectives of the unit / division/ department  Accomplishment Report
role in a team he/she is assigned to
 Adheres to the team’s expectations and guidelines
INTERMEDIATE 2 Clarifies team  Helps to clarify roles and responsibilities of team members  Action Plan
dynamics and  Helps to ensure that necessary steering, review, or support functions are in  Activity Report
functions place  Accomplishment Report
ADVANCED 3 Promotes teamwork  Ensures that the purpose and importance of the team are clarified (e.g., team  Minutes of the Meeting
has a clear charter or mission statement)  Action Plan
 Shares important or relevant information with the team  Feedback Report
 Accomplishment Report
EXPERT 4 Guides team in the  Guides the setting of specific and measurable team goals and objectives  Issuance of policies
achievement of goals  Fosters an environment that will encourage team spirit through the  Accomplishment Report
establishment of policies and programs  Written documentations
 Mediation Report
 Minutes of the Meeting
35
BUILDING RELATIONSHIP WITH STAKEHOLDERS

Definition Ability to build relationships with stakeholders within the organization and across government and relevant sectors leveraging coalition
in the implementation of plans, program, policies, and activities geared toward the achievement of strategic intents of DOH.

BASIC 1 Show concern to the  Builds relationship with stakeholders, the Labor sector and related  Minutes of the meeting
need of clients. organizations, and other DOH-identified clients by following through on on policies,
commitments, respecting confidentiality, and demonstrating an interest in development of projects
work-related issues and activities and programs with
 Proactively works to effectively communicate with stakeholders concerning Labor sector, related
their on-going needs within the working relationship; ensures a real organizations and other
understanding of the needs of the other party DOH stakeholders
INTERMEDIATE 2 Strives for a  Makes a conscious effort to have informal or casual contacts with clients, the  Minutes of the meeting
harmonious Labor sector and related organization members, and other DOH-identified on policies,
clients; shows interest in their issues and activities that go beyond the development of projects
relationship with
workplace and programs with
clients.  Recognizes potential conflict of interest and work to reach a solution that is Labor sector, related
beneficial to both parties, ensuring continuous development of relationship organizations and other
DOH stakeholders
 Compliance with MCs
(Memorandum
Circulars) on potential
conflict with
stakeholders;
continuous
development of
relationship with health
sectors, interest
groups/individuals, and
other stakeholders
ADVANCED 3 Maintains and deepens  Identifies working relationships between and within groups or team situations  Compliance with MCs
relationship with and promotes effective development of those relationships. (Memorandum
 Seeks to facilitate negotiation of mutually beneficial outcomes without Circulars) on potential
clients to protect
prejudice to the group or team dynamics. conflict with
organization’s interest.
 Ensures positive future development of personal and group relationships. stakeholders;
36
 Actively seeks opportunities to contribute positive outcomes for clients, the continuous
labor sector and related organizations, and other DOH-identified clients. development of
 Approaches issues or disagreements with the objective of reaching win-win relationship with
solutions. related health sectors,
interest
groups/individuals, and
other stakeholders
EXPERT 4 Cultivates and extends  Develops formal and informal relationships with a wide circle of people,  Policies and programs
relationships with beyond those involved in current activities, including potential clients, the that will encourage and
labor sector and related organizations, other DOH-identified clients and broaden network of
existing and new
information links. professionals,
clients and networks to  Nurtures existing and potential relationships to help achieve the Department's community leaders,
promote organization’s strategic plans. volunteers and groups
goals.  Works to communicate DOH organizational vision and to understand strategic of interest toward the
priorities of other parties, in order to promote recognition of long term mutual achievement of DOH’s
benefits within the relationship. strategic intents.
37
CARE MANAGEMENT
Definition Ability to employ a team-based, patient-centered and collaborative approach designed to assist patients and their support systems in managing
medical conditions more effectively to achieve the goals of cost savings, improved quality and enhanced patient experience.

BASIC 1 Identifies population  Uses multiple ways to identify patients with modifiable risks.  Reports on patients with
or patients with  Investigates the understanding of and parameters affecting modifiable risks. modifiable risks
modifiable risks.  Assessment of the level
of understanding of
parameters affecting
modifiable risks
INTERMEDIATE 2 Identifies CM services  Facilitates care coordination thru effective communication and outreach to  Recommendations on
suitable to the needs of patients CM
the population or  Services for identified
patients. patients
ADVANCED 3 Aligns CM services to  Identifies appropriate interventions for individuals within a given population to  Evaluation of health
the needs of the reduce health risks and decrease the cost of care. status of patients under
patient population.  Determines and arranges for resource and/or technical assistance that maybe the CM program.
given by government or other service providers to the patient groups.  Assessment report on the
CM program.
EXPERT 4 Creates a framework  Identifies and trains personnel appropriate to the needed CM services  Action plans on CM
for aligning CM  Designs protocols for workflow that incorporates CM services in different  Assessment reports on
across the long term contexts CM activities conducted
services and support  Develops models for inter-professional education for CM services
of the hospital.
38
CASE MANAGEMENT
Definition Ability to coordinate and implement the assessment, planning, assignment and resolution of operational requirements including medical cases
anchored on major roles of DOH, i.e., leadership and health; enabler and capacity builder; and administrator of specific services.

BASIC 1 Commits to liaise  Serves as the point of contact/focal person for assigned program areas to ensure  Medical Charts
case until that all operational exigencies, medical cases, and other requirements are  Medical Diagnostic
completion carried out from start up to completion. Records
 Recognizes when to seek the assistance and/or intervention of a supervisor or  Medical/Health Records
management official on specific cases or situations.  Medical Reports
 Program
Accomplishment
Reports
INTERMEDIATE 2 Guides and  Assesses the health needs of the individual, groups and community using a bio-  Medical Charts
informs clients psycho-social spiritual framework  Medical Diagnostic
throughout the  Manages physical, mental and psychosocial and/or spiritual health Records
process  Works with client/patient to develop a care plan and contribute to its  Medical/Health Records
implementation and evaluation  Medical Reports
 Provides periodic, ongoing feedback to patients/clients to ensure an awareness  Program
of where actions are in the process Accomplishment
 Maintains confidentiality and respect to client/patient Reports
ADVANCED 3 Takes  Assesses, plans, implements, coordinates and monitors each requirement,  Medical Charts
responsibility for medical case, or necessary action until it is resolved  Medical Diagnostic
the proactive and  Takes responsibility for the proactive and timely resolution of assigned medical Records
timely resolution case/ requirement  Medical/Health Records
of assigned  Advises program committee/staff and serves as their advocate and liaison to  Medical Reports
medical obtain needed technical/medical or administrative services  Compliance with Philippine
case/requirement Health Agenda
 Compliance with the
Universal Health Care
systems
39
EXPERT 4 Ensures that all  Serves as an advocate for the client while ensuring that all operational  Medical Charts
operational requirements are consistent with national plans, technical/medical standards, and  Medical Diagnostic Records
requirements are guidelines on health.  Medical/Health Records
consistent with national  Partners with other offices, related government agencies, and private sectors of  Medical Reports
plans of DOH, interest to ensure that operational requirements/exigencies, programs and  Compliance with Philippine
technical/medical activities are met in a timely and effective manner. Health Agenda
standards, and  Compliance with the
guidelines on health Universal Health Care
systems
 Networked with other
offices / government
agencies, individuals and
interest groups for
operational exigencies,
programs and activities
40
CASH MANAGEMENT
Definition Ability to handle financial transactions involving receiving payments and deposits, disbursing funds (petty cash, salaries, etc.), safekeeping of
cash and other negotiable instruments, and maintaining financial records.

BASIC 1 Attends to daily  Receives and deposits collections, and issues official receipts.  Payment Vouchers
activities of cash and  Releases checks for payment.  Cash Book
bank transactions.  Maintains and updates check register/cash book.  Bank Transaction Records
 Liaises with banks and other institutions.
INTERMEDIATE 2 Prepares financial  Prepares the statement of daily cash position, and petty cash  Daily Cash Position Reports
documents for liquidation/replenishment  Petty Cash Vouchers
liquidation,  Prepares and issues financial documents such as deposit slips, summary of  Disbursement Reports
replenishment and collections, disbursement reports, and checks for payment and list of checks  Bank Transaction Records
disbursement of cash issued.
and check payments.
ADVANCED 3 Implements policies and  Ensure safekeeping of cash, checks and other negotiable instruments  Compliance Procedures of
procedures in managing  Implements with minimum supervision existing policies, procedures, processes, Statement and Financial
petty cash; releases and mechanisms relative to petty cash management Disclosures
compensation-related  Encash and releases compensation, overtime pay, and other cash-related  DOH Policy on Cash
pay and incentives. transactions. Disbursement
 Payroll Documents and
Records
EXPERT 4 Plans, develops, and  Formulates strategies and policies on cash management system to include but not  Operational Plan on Cash
establishes strategies limited to reporting, collection and payment. Management aligned to
for effective cash  Oversees overall cash management transactions. Strategic Plans of the
management. Bureau
Statement and Financial
Disclosures
41
CHANGE MANAGEMENT
Definition Ability to understand the structure approach to prepare and support individual and DOH organization in making organizational changes; ensures
that change processes are thoroughly and smoothly implemented, and that the benefits of change are achieved.

BASIC 1 Recognizes the value  Demonstrates flexibility and openness to new ideas and encourages others to  Action Plan
of change by seeking value change.  Project Scope
out to improve ways  Seeks out ways to improve ways in doing tasks.  Job Description
of doing tasks.
INTERMEDIATE 2 Anticipates the  Recognizes and plans for challenges associated with undertaking business  Manual of Operation
challenges associated process design and change management effects.  Work Process Flow
with change and  Helps in coordination of programs and activities of change initiatives.  Minutes of the Meeting
utilizes resources for  Utilizes technologies and resources to assist self and organization in work  Training Certificates on
change effort. activities. Technical Training
ADVANCED 3 Assesses and analyzes  Assesses readiness for change of people and organization prior to implementing  Employee Engagement
methodologies, any change activities. Survey Results
metrics, and standards  Considers overall structures, patterns and cycles in the organization/systems, and  Training Inventory Report
of performance uses assessment, analysis and evaluation methodologies to define metrics and  Accomplished IPCR and
brought about by standards of performance. OPCR
change initiatives.
EXPERT 4 Evaluates success rate  Evaluates mission achievements, change implementation, behavioral change,  Accomplished IPCR
of change effort and evidence learning, and employee reactions/responses.  Accomplished OPCR
employs technology  Seeks out ways to employ technology to achieve mission and improve  Learning Level Results from
for individual and organizational and individual performance. Training/Seminar attended
organizational
performance.
42
COMPUTER SKILLS
Definition Ability to operate standard personal computer and use available computer software, applications and technology.

BASIC 1 Applies MS Office  Applies basic computer skills in work using basic MS Office application.  Installed MS Office
applications, email  Uses e-mail system. applications.
system of DOH;  Uses a computer and is familiar with operating basic systems such as  DOH Email system
handles installation and Windows, MS Word, MS Excel, multimedia presentations and internet.  Audio Visual Presentations
removal of programs  Installs and uninstalls various programs and hardware.  Information Systems
and hardware.  Maintains files in a hard drive in an organized manner. Operations and
Administration of DOH
(FHIS, NDHRIS, HOMIS,
NGAS, etc.)
INTERMEDIATE 2 Uses computer know-  Demonstrates knowhow of the technological infrastructure (hardware,  Power Point presentations
how in technological software operating systems, personal computing, local area network (LAN)  Graphical presentation of
infrastructure, graphical wide area network (WAN), computer telephony integration and internet). data and information
and audio-visual  Uses other built-in/add-on functions of word processor.  Backed-up data
presentations; trouble  Creates graphs and other graphical, presentations of information/data  Information Systems
shooting and back up of contained in an Excel spreadsheet. Operations and
data.  Prepares presentation using PowerPoint. Administration of DOH
 Conducts routine check-up of computers for viruses and malwares / spywares. (FHIS, NDHRIS, HOMIS,
 Exhibits proficiency in operating various office systems. NGAS, etc.)
 Identifies problems and executes trouble shooting activities.
 Creates back-up data.
ADVANCED 3 Utilizes technology for  Integrates audio, video and animation in PowerPoint presentations.  Audio-Visual Presentation
audio-visual  Prepares related database of information. in PowerPoint format
presentations,  Utilizes technologies to access information to enhance professional  Email communications
management of data productivity, conduct research and communicate through local and global  Backed-up data and
and information, professional networks. documents
enhance professional  Monitors and reviews various information technology activities and services.  Documents / Records on
productivity and  Applies appropriate disk management techniques such as defragmentation. Assessment of IT activities
research  Performs systematic back up procedures. and services.
EXPERT 4 Recommends new /  Recommends appropriate and updated technology to enhance technology to  Enhanced productivity and
updated technology; enhance productivity and professional practice. professional practice
assesses ICT vendors;  Recommends and assesses vendors and suppliers of ICT equipment and software. through the use of new /
43
enhancement and / or  Recommends enhancements and / or changes in procedures, processes and policies. updated technology.
changes in procedures,  Trains others on tools and techniques for monitoring and managing processes.  Issued Training Certificates
processes and policies;  Recovers as much as possible erased / corrupted data. / Certificate of Attendance
appropriate disk on tools and techniques for
management and back- monitoring and process
up systems. management
 Recovered deleted or
corrupted data.
44
CONCEPTUAL THINKING
Definition Ability to understand and respond to the complexities inherent in the DOH operating environment; creates order out of chaos, solves
problems and responds to challenges with innovative solutions.

BASIC 1 Awareness of the  Analyses all available information to define the problem,  Accomplishment Report
complexities of DOH generates options and selects the optimal solution  Monitoring and Evaluation
operating environment  Appreciates the rationale behind decisions and how the Report
mission fits into the overall tactical plan
INTERMEDIATE 2 Guides and informs others of  Guides others in complying to moral and ethical standards  Accomplishment Repot
the consequence of ethical of practice of employees and professional staff  Written Reports
dilemma  Demonstrates cognitive capacity which allows him/her to  Certificate of Compliance
scan DOH complex environment
ADVANCED 3 Uses past experience and  Understands the intent of higher command and makes  Certificate of Compliance
knowledge to generate fresh decisions that are sound.  Written Communication
perspectives to succeed  Recommends programs and activities to ensure adherence  Monitoring and Evaluation
to policies and procedures in adherence to moral and ethical
standards
 Uses past experience, knowledge from non-traditional
fields and non-linear thinking to generate fresh perspectives
and imaginative ways to succeed
 Keeps an open mind to new ideas and seeks innovative
solutions to problems; challenges the status quo and
accepted norms/thinking process.
EXPERT 4 Uses critical, creative  Inculcates a strong, shared ethical culture amongst the team;  Policy issuance
thinking, ethical reasoning in challenges policies and practices which are unethical and sets  Written Report
analyzing complex and  Plan of Action
the record straight on issues that are perceived as unethical
volatile situations  Analyzes complex and volatile situations to frame the issue
and context before choosing the best option to balance
conflicting needs
 Considers social, political, economic factors in analyzing
45
consequences
 Understands how DOH’s vision fits within the total public
health systems and the broader international arena
46
CONTINUOUS DEVELOPMENT
Definition Ability to build professional skills to advance career of self and others and translate them into the achievement of performance goals.

BASIC 1 Shows awareness to  Identifies personal skill areas to be developed and translates them into  Accomplishment
develop self measurable goals Report
 Seeks out ways to improve performance and efficiency on the job  Monitoring and
Evaluation Report
INTERMEDIATE 2 Shows awareness to  Understands and identifies a developmental need and seeks out or  Accomplishment
develop self and others establishes applicable activities or materials Repot
 Seeks out opportunities and encourages others to learn from mistakes  Feedback Report
 Results of
Performance
Appraisal
ADVANCED 3 Encourages  Understands and identifies a developmental need and seeks out or  Monitoring and
development of others establishes applicable activities or materials Evaluation Report
 Feedback Report
EXPERT 4 Influences and  Works toward performance improvement of self and others by identifying  Written
encourages career and and acting upon factors that influence an individual’s performance potential Communication
professional  Policy issuance
development of staff  Monitoring and
Evaluation Report
47
CONTRACT MANAGEMENT
Definition Ability to understand and implement DOH established policies and procedures for managing and administering contracts and monitoring
contractor performance.

BASIC 1 Helps in the preparation  Provides assistance in developing technical requirements and description of  Accomplished APP (Annual
of technical the work to be accomplished in a contract. Procurement Plan)
requirements of  Monitors contracts to ensure proper billing charges.  Compliance with TWG Processes
contract.  Compliance with BAC Processes
(Procurement Act)
 Prepared TOR
 Contract with Provider/Vendor
INTERMEDIATE 2 Monitors adherence to  Identifies and selects contractor, develop and negotiate a contract, monitor  Compliance with APP (Annual
contract including time contractor and subcontractor performance as appropriate. Procurement Plan)
frame.  Recommends time frames for the solicitation, evaluation, negotiation and  Compliance with TWG Processes
awarding of a major contract.  Compliance with BAC Processes
(Procurement Act)
 Prepared TOR
 Contract with Provider/Vendor
ADVANCED 3 Understands the cost  Ensures that negotiated contract complies with the rules and regulations of  Compliance with RA 6713 (Code
implication of the Government Procurement Reform Act (R.A. 9184). of Conduct and Ethical Standards
changes/revisions in the  Anticipates revision / change during contract and identifies implication of for government Officials and
contract. change that impacts the value for money and the possibility of moving Employees)
beyond the original scope of the requirement.  Compliance with RA 9184
(Procurement Act)
 Prepared TOR
 Contract with Vendor/Provider
48
EXPERT 4 Oversees compliance  Assigns responsibilities and ensure appropriate training to develop / enhance  Compliance with RA 6713 (Code
with contract to ensure skills of staff in managing and administering contract. of Conduct and Ethical Standards
value for investment;  Oversees and monitors the processes so that each procurement achieves best for government Officials and
trains and develops value for the Department. Employees)
staff in managing  Plans, develops, and organizes contract management programs and leverages  Compliance with RA 9184
contract. technology, metrics, training, and lessons learned for the purpose of (Procurement Act)
minimizing risks throughout the whole cycle of supply chain.  Prepared TOR
 Contract with Vendor/Provider
49
DATA MANAGEMENT
Definition Ability to plan, develop, and implement data storage and retrieval systems by applying current DOH’s data models/systems, standards and
processes.

BASIC 1 Stores and retrieves  Working knowledge of current data systems of DOH.  Information Systems Operations and
data  Utilizes knowledge of data mining and its various uses to perform Administration of DOH (FHIS, NDHRIS,
duties. HOMIS, NGAS, etc.)
 Learns self on and understands the benefits associated with using
multi-dimensional information based on existing DOH’s data
systems.
INTERMEDIATE 2 Improves/ upgrades  Considers the challenges of development, the benefits and  Information Systems Operations and
existing database applications of data warehouses, and best practices to implement Administration of DOH (FHIS, NDHRIS,
applications. HOMIS, NGAS, etc.
 Knows bibliographic data management systems and databases for  Data Warehousing System
scientific research.
ADVANCED 3 Integrates existing data  Considers the differences between data management and records  Information Systems Operations and
structures management and how they may support one another. Administration of DOH (FHIS, NDHRIS,
 Maintains, analyzes and/or updates a computer database. HOMIS, NGAS, etc.
 Data Warehousing System
EXPERT 4 Spearheads data  Oversees implementation of data management systems to ensure  Information Systems Operations and
management and that data and necessary information are safe, workable, and meet Administration of DOH (FHIS, NDHRIS,
improvement of DOH’s operational priorities. HOMIS, NGAS, etc.
structures  Plans, builds, and implements data infrastructure for continuous  Data Warehousing System
improvement of data management systems.  Certificate of Attendance in Data
Management System Training/Seminar
50
DATA RECORDING AND REPORTING

Ability to record and maintain data through manual method or the use of existing applicable DOH data management computer systems; ensures
Definition
that the use of data in report/s are complete, reliable, legible, attributable, contemporaneous, original and accurate.

BASIC 1 Documents and records  Ensures that records and documentations adhere to the established Records  Standard Protocols for
data following a set of Policy of DOH. documentation
standards.  Accomplishes appropriate documentation forms using standard protocols  Standard Forms for
 Applies knowledge of DOH’s records management software applications, documentation
e.g., HOMIS (Hospital Operations Management Information Systems),  HOMIS
FMIS (Finance Management Information Systems), FHIS (Field Health  FMIS
Information Systems), etc.  FHIS
 Checks accuracy of the details of all transactions and records
INTERMEDIATE 2 Follows protocol and  Releases records and information based on protocol and principle of  Manual and Electronic
confidentiality of confidentiality Records Management
records and data.  Ensures that documents and records on medical assessment are complete, Procedures
reliable, accurate, and comprehensive.
 Keeps updated with current records management technology to
continuously improve existing systems and practices for efficient and
effective records management
ADVANCED 3 Formulates measures  Utilizes systems, processes, methods and tools to maintain integrity, safety,  Systems and Tools on
for continuous quality accessibility and security of information Safety, Security and
improvement on current  Develops procedures for quick classification, better storage, protection and Integrity of Records
systems and policies. disposition of records to provide reliable to internal and external clients’
needs in an effective and efficient manner.
 Recognizes potential issues in relation to record keeping and recording and
communicate the set of relevant staff
EXPERT 4 Provides solutions for  Shares expertise, lessons learned and ideas with others for improvement of  Best Practices Records
continuous data recording and reporting system Management Audit
improvement.  Critically assesses current procedures and provides workable solutions for  New Procedures on Data
continuous improvement Recording and Reporting
51
DRUGS AND MEDICINES MANAGEMENT

Definition Ability to plan, develop and implement policies, procedures, processes, and tools to effectively manage drug and medicine supplies that will
enable health workers best utilize them and meet the needs of their patients / clients in an efficient and timely manner.

BASIC 1 Ensures proper storage,  Checks for proper storage facilities/temperature required  Compliance with R.A.
inventory, security and  Ensures security and safety measures are in place. 6675 - Act to promote,
safety of drugs and  Updates and maintains database of Drugs and Medicine information (e.g., stock level, require and ensure the
medicines. expiry, storage, classification according to stock movement, etc.) production of an adequate
supply, distribution, use
and acceptance of Drugs
and Medicine identified by
their generic names.
 Database of Drug and
Medicine Information
to the Orientation on R.A.
3720 (Safety and Purity of
Food, Drugs and
Cosmetics
INTERMEDIATE 2 Evaluates dispensaries  Updates and maintains database of Drugs and Medicine information (e.g., stock level,  Cycle Counting Report
and health facilities to expiry, damages, storage, classification according to stock movement, etc.)  Compliance with R. A.
identify issues in  Visits dispensaries / health facilities on a regular basis to identify issues in dispensing 6675 (Act to promote,
dispensing drugs and drugs and medicine and acts for solutions in a timely manner. require and ensure the
medicines.  Works on critical drug and medicine requirements for effective forecasting, establishing production of an adequate
time horizon, determine the foreseeable database. supply, distribution, use
and acceptance of Drugs
and Medicine identified by
their generic names.)
Food, Drugs and
Cosmetics )
ADVANCED 3 Ensures capability  Applies inventory tools for prioritization by utilizing VEN (vital, essential, and  Activity Based Costing
building of health
52
personnel involved in necessary) classification system to ensure that adequate quantities of vital items are (ABC) System
drugs and medicines purchased first.  Certificate of Attendance
management.  Ensures that drugs and medicines inventory personnel are provided with proper training to the Orientation on R.A.
on Supply Chain Management concepts and principles. 3720 (Safety and Purity of
 Provides training of drugs and medicines supervisors to mentor, coach and support Food, Drugs and
health workers implementing the stock and storage management system through the Cosmetics)
national supervision, performance assessment and recognition strategies.  Attendance Sheet for
training on Supply Chain
Management fundamentals
provided to pharma and
relevant personnel
involved in drug and
medicine management.
EXPERT 4 Plans, develops and  Develops strategies to build supply chain management capacity at facility / hospital  Mapped out strategies on
implements strategies level. supply chain management
on supply chain  Plans, develops, and recommends policies and procedures that will strengthen drug and capacity of health
management capacity of medicine management through training, competency building and performance facilities / hospitals.
health facilities / assessment of health workers implementing the stock and storage management systems  Recommended policies
hospitals. of drugs and medicines. and procedures on drug
and medicine management
Food, Drugs and
Cosmetics)
 Compliance with R.A.
6675 ( An Act to
promote, require, and
ensure the production of
an adequate supply,
distribution, use and
acceptance of drugs and
medicines identified by
their generic names.
53
DECISION QUALITY
Definition Ability to make sound decisions that take into account objectives, risks, implications, and Department and governmental regulations.

BASIC 1 Is well-informed  Gathers sufficient information to identify gaps and variances before making a  Accomplished OPCR
decision.  Accomplished DPCR
 Solicits the input of the appropriate people to improve the quality of a decision.  Prepared Financial Reports
 Data Analytics on Bureau’s
Performance Targets and
Results
INTERMEDIATE 2 Examine factors before  Bases decisions on an analysis of short-range consequences or simple options,  Accomplished OPCR
deciding including people’s reactions and potential problems.  Accomplished DPCR
 Weighs the costs, benefits, risks, and chances for success in a decision.  Prepared Financial Reports
Results
 Employee Engagement
Report
ADVANCED 3 Decides objectively and  Focuses on objectives and results when considering the various alternatives to a  Accomplished OPCR
considers long-term decision.  Accomplished DPCR
effects  Foresees the long-range consequences or implications of different options.  Prepared Financial Reports
Results
 Employee Engagement
Report
EXPERT 4 Decides with the  Bases decisions on higher principles and Department and governmental  Health Programs Results-
interest of the regulations with the end goal always in mind. based Monitoring and
organization in mind Evaluation Report
 Compliance with Universal
Health Care System
 Training Certificate on
Problem Solving and
Decision Making
54
DEVELOPING PERSONAL AND ORGANIZATIONAL CAPABILITY

Definition Ability to promote continuous development of own and other’s skills.

BASIC 1 Continuously search for  Continuously strives to learn/assimilate/integrate new ideas and information.  Office orders
updates in own field  Keeps abreast of current developments in field of expertise.  Post-training evaluation
 Attendance sheet
 Letters of intent
 Letters of request for
trainings
 Invitation on medical
forums
 Training calendar
 Learning and
Development Plan
 Individual career plan
 Scholarship contract
INTERMEDIATE 2 Endeavors to improve  Identifies new technical and/or organizational capabilities needed to improve the  Office orders
others’ capacities Department’s performance and efficiency.  Post-training evaluation
 Regularly gives honest, constructive feedback, both formally and informally.  Attendance sheet
 Addresses difficult personnel situations in a timely manner.  Letters of intent
trainings
 Invitation to medical
forums
 Learning and
Development Plan
55
ADVANCED 3 Institutionalizes  Builds organizational capability through hiring, developing, or other actions.  Office orders
capacity building  Identifies skill areas to be developed and translates them into measurable goals,  Post-training evaluation
for self and others.  Attendance sheet
 Letters of intent
trainings
forums
 Learning and
Development Plan
EXPERT 4 Share wisdom for the  Coaches others by identifying development opportunities to help them make the  Office orders
growth of the most of their skills and potential.  Post-training evaluation
organization  Mentors others by sharing expertise and experiences, and providing informal  Attendance sheet
advice.  Letters of intent
trainings
forums
 Learning and
Development Plan
 Coaching/mentoring
diary/logbook
56
DIPLOMACY
Definition Ability to respond and negotiate with people effectively in a positive way within the Philippines or with foreign relations in dealing with
critical and sensitive issues.

BASIC 1 Exhibits  Listens attentively to the issues and concerns of the other party  Accomplished IPCR
professionalism at all  Displays empathy and willingness to understand the point of view of the other  CSSR (Customer
times party Satisfaction Survey
 Responds with ease and calmness Report) if practiced
 Takes notes of the areas of concerns and conflicting views
INTERMEDIATE 2 Relates with sincere  Expresses clarity of disposition with clients and others.  Accomplished IPCR
goal to exchange views  Interacts with consideration for other people’s beliefs and opinion  CSSR (Customer
without conflict  Mindful of other’s feelings and intention Satisfaction Survey
 Prepares data for analysis Report) if practiced
ADVANCED 3 Integrates and  Paraphrases and summarizes the significant points of discussion  Accomplished IPCR
recommends solutions  Reviews ideas and insights and objectively sees possible agreement  CSSR (Customer
in a smooth manner  Aligns the recommendation in accordance with the organization’s standards and Satisfaction Survey
values Report) if practiced
 DOH’s MVGs
EXPERT 4 Influences and resolves  Asserts and negotiates ideas, opinions without damaging the relationship  Accomplished IPCR
to conclude the issue or  Closes issues and concerns with mutual agreement  CSSR (Customer
concern with a mutual  Mindful of championing the discussion and end with a win-win solution Satisfaction Survey
agreement Report) if practiced
 DOH’s MVGs
57
DIVERSITY MANAGEMENT
Definition Ability to understand and apply the principles of creating a diverse and inclusive work environment where people from diverse backgrounds
feel respected, recognized, and valued.

BASIC 1 Translates  Demonstrates understanding of diversity in the workplace.  Compliance with GAD
understanding of  Provides administrative support in programs and activities relevant to managing (Gender and
diversity into diversity. Development)
administrative support.  Accomplished IPCR
 Accomplished CSSR
(Customer Satisfaction
Survey Report) if
practiced
INTERMEDIATE 2 Organizes and  Conducts assessments related to human relations and diversity management to  Compliance with GAD
coordinates programs determine areas of strengths and improvement. (Gender and
and activities relevant  Coordinates programs and activities relevant to diversity management. Development)
to diversity  Accomplished IPCR
management.  Accomplished CSSR
Survey Report) if
practiced
ADVANCED 3 Integrates  Reviews organizational systems policies and practices to ensure that diversity  Compliance with GAD
organizational systems management is integrated into the operations of the Department. (Gender and
with diversity  Applies best Gender and Development and diversity management practices and Development)
management. strategies to develop a results-oriented diversity program  Compliance with IPCR
Survey Report) if
practiced
EXPERT 4 Ensures compliance  Builds strategies to train and develop the workforce regarding diversity  Compliance with GAD
with legislations, management principles. (Gender and
related laws in diversity  Stays current with changes in public policy, legislation, congressional initiatives, Development)
in developing strategies and law related to diversity programs and diversity workforce issues.  Accomplished IPCR
in managing diversity.  Accomplished OPCR
58
DORMITORY MANAGEMENT
Definition Ability to oversee, plan and coordinate with pertinent support units like procurement, supply, housekeeping, engineering, repair and security
services to ensure safe, hygienic, adequately provided, comfortable and positive dorm atmosphere for its residents at the same time seeing to it
that house rules are complied with by residents and employees.
BASIC 1 Ensures provision of  Visibly active in conducting regular and random inspections.  Record of requests and
primary housekeeping,  Does regular checks and inspections of dorm rooms, hallways and other areas if actions made to address
safety and security these are up to standards. problem areas
services based on set  Instantaneous response or actions in keeping place safe and clean.  Comments/reactions from
standards.  Acts as liaison with service providers. dormitory residents
INTERMEDIATE 2 Maintains positive  Coordinates with related administrative units like procurement, housekeeping,  Regular reporting and
relationship with dorm grounds and building maintenance and security services to ensure safety, monitoring system.
residents and prepares comfort and adequacy of needed supplies, utilities and services.  Survey of resident
reports on checks,  Ensures presence and availability in relating to and addressing the concerns of satisfactions and
inspections and actions residents. suggestions
made to address  Prompt reporting and acting on resident requests.
complaints and  Demonstrates keen attention to details.
concerns of residents.
ADVANCED 3 Prepares plan or  Conducts research and meets with providers on new products or services in the  Facility improvement
program for market for improved dorm management. plan.
improvement and  Procurement Plan
maintenance of facility  Report on acquisition of
new products/providers.
EXPERT 4 Exercises timely and  Constantly reviews/updates policies, rules and regulations for management  Report on new
responsive decision approval. events/activities to foster
making especially in  Exudes confidence and prompt decision-making in critical times. positive relationship with
meeting critical  Positive manager/resident relationship. dorm residents.
challenges such as  Introduces new activities for promoting good manager/staff/resident
security, safety and relationship.
disaster mitigation.
59
DRIVING AND TRANSPORTATION PROFICIENCY

Definition Ability to transport official passengers and cargos safely to the designated destination as scheduled.

BASIC 1 Exhibits road and  Exhibits knowledge of road etiquettes and traffic rules at all times  Compliance with MMDA
traffic rules  Safely conveys passengers and cargos from point of origin to destination Traffic Rules and
Regulations
 Trip Report
Survey Report) if practiced
INTERMEDIATE 2 Ability to troubleshoot  Is aware and easily navigates through local traffic and other routes toward  Compliance with MMDA
and repair vehicle destination Traffic Rules and
breakdown  Isolate and repairs mechanical trouble in case of unanticipated vehicle breakdown Regulations
in the middle of the road or in case of vehicular accident  Trip Report
 Vehicle Maintenance Report
ADVANCED 3 Administers basic first  Knows how to administer basic first-aid to victims in case of road accident  Training Certificate on
aid  Recommends repair or replacement whichever is necessary to ensure road- Basic First Aid
worthiness of vehicle  Vehicle Maintenance Report
EXPERT 4 Supervision of transport  Overall supervision of transport utilities to ensure compliance to the established  Guidelines on Road Safety
utilities policies and procedures in driving and transportation of DOH.  Accomplished IPCR
 Policy on the Usage of
DOH’s Vehicles
60
EFFECTIVE PRESENTATION SKILLS

Definition Ability to express oneself in a clear, concise manner during individual or group situation.

BASIC 1 Makes formal  Delivers information in a small group in a clear, concise and logical manner.  Presentation Materials
presentation in a small  Uses a variety of presentation methods to maintain group focus.  Attendance Sheet
group through the use of  Uses appropriate vocabulary to the audience.  Participants’ Feedback
different methods to  Makes formal presentations using audio-visual equipment. / Post Training
maintain focus of the Evaluation
audience; presents in a  Certificate of
clear, concise and logical Attendance
manner, and uses
 Activity Report
appropriate language.
INTERMEDIATE 2 Presents ideas, opinions  Presents ideas, opinions and feelings in a large group in a confident and  Presentation materials
and feelings to peers, enthusiastic manner.  Attendance Sheet
team members or large  Commands attention and manages group process during presentation.  Participants’ Feedback /
group through the use of  Keeps the audience engaged through use of techniques such as analogies, Post Training
various techniques that illustration, humor, an appealing style, and voice inflection. Evaluation
will maintain audience  Presents to peers, team members or others.  Certificate of
attention. Attendance
 Activity Report
ADVANCED 3 Makes formal and  Gives interesting and well-received formal and informal presentations to large /  Activity Report
informal presentation small groups inside or outside the organization.  Participants’ Feedback /
within and outside the  Spots and optimizes opportunities to change process when something is not Post Training
organization providing working while delivering a presentation. Evaluation
interesting and well-  Establishes an objective that clearly reflects the needs of the audience.  Presentation Materials
received style.  Involves the audience by soliciting questions and input, and clarifies as needed  Attendance Sheet
to help achieve goals of the session.  Certificate of
 Presents to senior managers in the organization. Attendance
EXPERT 4 Demonstrates expertise  Performs the role of an “expert speaker” who is frequently invited to deliver  Activity Report
in delivering le lectures in conferences outside the organization.  Feedback
 Responds articulately with finesse to unrehearsed comments and questions  Post Training Reports
being posed by the audience.  Minutes of the Meeting
 Presents to internal/external clients, e.g., other government institutions and  Presentation Materials
stakeholders.  Training Evaluation
61
EMPLOYEE RELATIONS AND EVENTS

Definition Ability to develop policies and programs that foster harmonious relationship between management and employees; manages and maintain
conducive employer-employee working environment through various activities that promote and contribute to productivity, motivation and
morale.

BASIC 1 Provides administrative  Uses templates for memos to employees regarding disciplinary notices.  Compliance with RA
support to Employee  Coordinates investigative procedures to parties involved in hearing 6713 (Code of Conduct
Relations and Activities. employee disciplinary case/s. and Ethical Standards
 Provides administrative support for Department’s celebration of for government
anniversary, Christmas Party and other commemorations. Officials and
Employees)
 Employee Disciplinary
Action
 Notice to Explain or
Show Cause Notice
Memos
 Incident Reports
 Flyers / Posters of
Important DOH
commemorative events.
INTERMEDIATE 2 Prepares reports and  Tracks and monitors existing processes and systems relative to employee  Compliance with RA
documentation in discipline 6713 (Code of Conduct
handling employee  Assists in the conduct of investigations related to claims, grievances, and and Ethical Standards
discipline; helps in the issues to determine appropriate disciplinary action as necessary. for government
implementation of  Drafts reports, memoranda regarding employee-related activities. Officials and
Employee Wellness  Assists in the implementation of DOH celebration of Christmas party and Employees)
programs. other Department’s events.  Employee Disciplinary
Action
Show Cause Notice
Memos
 Employee Wellness
Program
62
ADVANCED 3 Evaluates workplace  Drafts recommendations on enhancement of existing policies regarding  Compliance with RA
environment through employee programs / activities. 6713 (Code of Conduct
employee consultation  Consults with employees and drafts recommendation to improve workplace and Ethical Standards
and drafts proposal for environment. for government
improvement if  Recommends Employee Wellness (social, occupational, spiritual, physical, Officials and
necessary. intellectual and emotional dimension) activities to improve the health of Employees)
employees.  Employee Disciplinary
 Handles simple to moderate queries and aspects of issues across the employee Action
lifecycle such as disciplinary actions, performance management processes, and  Notice to Explain or
redundancies. Show Cause Notice
 Implements and applies existing processes and systems for employee relations Memos
and activities.  Incident Reports
Program
EXPERT 4 Oversees employee  Reviews, evaluates and approves recommendations to proposals for enhancement of  Compliance with RA
programs and activities existing policies and sanction schemes. 6713 (Code of Conduct
to ensure work-life  Responds to moderate to complex queries and manages all aspects of issues across the and Ethical Standards
balance; crafts strategies employee lifecycle such as disciplinary actions and performance management for government
and develops policies for processes. Officials and
employee relations  Formulates and champions policies and strategies on employee relations, grievance Employees)
including discipline. procedures, working conditions, and equal opportunities.  Employee Manual
 Liaises with external bodies to stay up to date in employee relations trends and practices.  Employee Disciplinary
Action
Show Cause Notice
Memos
Program
63
ENERGY TO WORK
Definition Ability to consistently maintain high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor,
effectiveness, and determination over extended periods of time.

BASIC 1 Works on extended  Demonstrates willingness to work on extended hours without losing  Accomplished Daily
hours to meet work effectiveness. Time Record (CSC Form
demands.  Meets demanding productivity goals. 48)
 Job Description
INTERMEDIATE 2 Completes simultaneous  Keeps up with work demands.  Daily Time Record
tasks effectively.  Maintains effectiveness while working swing shifts. (CSC Form 48)
 Completes many tasks or activities in a timely manner if not ahead of time.  Job Description
ADVANCED 3 Demonstrates high  Performs physically demanding work without losing effectiveness.  Accomplished Daily
energy to accomplish  Demonstrates consistent rate of speed to accomplish activities and tasks without Time Record (CSC Form
work activities. compromise to quality deliverables. 48)
 Job Description
EXPERT 4 Effectively performs on  Identifies urgent and important tasks among competing priorities.  Accomplished Daily
mentally and physically  Performs mentally or physically taxing work effectively. Time Record (SCS Form
taxing work.  Retains the capacity for effective action or accomplishments over long periods of 48)
time.  Job Description
64
ENTERPRISE RESOURCE PLANNING
Ability to build an Enterprise Resource Planning (ERP) system that will integrate various functions into one complete IT system to
Definition
streamline processes and information across the whole span of DOH organization.

BASIC 1 Has fundamental  Demonstrates an understanding of basic Enterprise Resource  Compliance with PhilGEPS
awareness of Planning (ERP) documentation (i.e., work product) methodologies at (Philippine Government
each level of a commonly used IT framework. Electronic Procurement
Enterprise Resource
 Identifies and uses various criteria (e.g., time, budget, etc.) to System)
Planning (ERP) determine IT success and ensure alignment with stakeholder needs.  IT Infrastructure Plan
concepts and its  IT Operational Strategies
individual applications aligned to the overall strategies
of the Bureau
 PPMP (Project Procurement
Management Plan
 Annual Budget Plan for IT
 APP (Annual Procurement
Plan)
INTERMEDIATE 2 Articulates impact of  Follows the ERP transition plan for moving from baseline business  PhilGEPS (Philippine
trends and alternative and technology operating environment to the target environment. Government Electronic
strategies on enterprise  Considers key regulatory requirements and guidance as they relate to Procurement System)
architecture, and ERP.  IT Infrastructure Plan
develops action plans  IT Operational Strategies
to support the aligned to the overall strategies
transition to the of the Bureau
desired future state  Accomplished PPMP (Project
Procurement Management Plan)
ADVANCED 3 Designs business  Considers and integrates security and privacy into the ERP.  Training Certificate on Risk
architecture blueprint  Identifies opportunities to improve systems supporting business Management
and frameworks to processes.  Training Certificate on ISO
achieve the desired 9001:2015
future state  Training Certificate on ERP
(Enterprise Resource Planning)
 Accomplished PPMP (Project
65
Procurement Management
Plan)
EXPERT 4 Envisions and leads the  Provides guidance and support to customers and stakeholders on the  PhillGEPS (Philippine
development of a future- use of the enterprise system. Government Electronic
ready enterprise
 Applies emerging and evolving technologies to current and future Procurement System)
architecture, and
business needs at the institutional, operational and tactical levels.  Training Certificate on Risk
strategically manage
resources and  Analyzes, designs and implements enterprise-wide IT solutions Management
capabilities (e.g., applications, platforms, security) that align with the DOH’s  Training Certificate on ISO
structure, goals and systems. 9001:2015
 Training Certificate on ERP
(Enterprise Resource Planning
66
EQUIPMENT, MATERIALS AND SUPPLIES MANAGEMENT

Definition Ability to advice, review and coordinate the acquisition, loan, transfer and disposal of accountable property items per RA9184 regulations and
DOH property policies and procedures, and the DOH acquisition and property management processes.

BASIC 1 Does administrative  Inventories, operates, maintains, troubleshoots, and resolves minor problems  Administrative support for
tasks to ensure and service requirement for a variety of office equipment procurement,
procurement and  Acts as liaison with vendors and service providers warehousing, inventory
maintenance of items  Updates Procurement team on property record exchanges (e.g., arrival, and logistic requirements
and services deployment or return of property assigned, changes to defined users, and of DOH field offices and
changes in location of property due to office/location transfer units
 Preparation of daily
requests for price
distribution, PMRs, MRs
and abstract of canvass
INTERMEDIATE 2 Checks if procurement  Reviews orders to verify proper code and classification of property (e.g.  Review of requisitions
procedures were properly accountable and non-accountable) and following appropriate DOH procedures and purchase equipment,
followed  Coordinates with Procurement team for the acquisition, shipment, maintenance, office supplies, hardware
transfer and retirement of surplus DOH equipment items, gasoline and other
supply needs
 Review of submitted
specifications and checks
necessary documents for
processing of payment
 Checks credit standing
and canvasses prices of
goods and materials
ADVANCED 3 Probes quality of  Completes or reviews property documents (i.e. requests for property passes,  Checks compliance to
procured items and donations, trade-ins, transfers, surplus, etc.) for accountable user information, RA9184 regulations
services as wells as the property identification information and accounting data before submission to  Provides information and
conduct of the Procurement team guidance in complying to
procurement  Advises DOH staff on RA9184 and DOH property policies and procedures in the rules and regulations
relation to the acquisition of accountable items under RA9184
67
EXPERT 4 Manages the  Reviews annual Procurement reports and direct changes to policies and procedure  Provides directives for
procurement process and to procedures in managing equipment, materials and supplies of DOH effective management of
updates its guidelines equipment, materials and
supplies in accordance to
the rules and regulations
of RA9184
68
FACILITY AND EQUIPMENT MAINTENANCE

Definition Ability to administer and/or manage the upkeep of property or equipment to preserve them from failure or decline.

BASIC 1 Knows and shows basic  Aware of mechanical concepts and functions of a specific machine, equipment  Materials and Equipment
understanding the and gadget. Maintenance Report
technical operation and  Knows how to operate the machine, equipment and gadget and proper care and  Job Description
related equipment. safekeeping.  Accomplished IPCR
 Demonstrates a fundamental level of technical skill to perform the necessary
checklist for mechanical/electrical and electronic components.
 Demonstrates an understanding of applicable rules, regulations, and safety
guidelines.
INTERMEDIATE 2 Explains and  Maintains healthy and safe working conditions in the workplace.  CSC’s MC 13 (Drug-free
demonstrates the  Engages employees on preventive and safety work practices. workplace)
technical operation with  Acknowledges staff adhering to safety work practices.  Manual on OHS
corresponding safety and  Performs moderate to complex mechanical, electrical and electronic tasks to (Occupational Health and
precautionary measures. test, repair, overhaul, and/or replace a standard facility equipment. Safety)
 Serves as a technical resource within the section or department.  Job Description
ADVANCED 3 Analyzes the technical  Creates condition for safety and preventive maintenance (e.g. posters, signage,  CSC’s MC 13 (Drug-free
operations and addresses etc.). Workplace)
issues and gaps in the  Provides technical assistance to others by troubleshooting facility/equipment  Manual on Occupational
daily operational issues, determines cause of the damage or malfunction. Health and Safety
activities.  Applies and interprets technical knowledge to resolve unique and highly complex
situations.
 Provides solutions to day-to-day operational issues that are escalated by the
subordinates.
EXPERT 4 Maximizes over-all  Seeks appropriate solutions to recurring and unique facility and equipment  CSC’s MC 13 (Drug-free
technical operations and breakdown. Workplace
expenditures through  Proposes systems, policies, procedures on facility and equipment maintenance  Manual on Occupational
careful evaluation and that will maximize the organization’s capital expenditures. Health and Safety
proposal of technical  Operational Plans aligned
programs, systems, to overall Strategies of the
policies and procedures. Bureau
69
FINANCIAL ACUMEN
Definition Ability to maintain and apply a broad understanding of financial management principals to ensure decisions are fiscally sound and responsible.

Understands applicable  Demonstrates broad understanding of financial management principles  Prepared Financial Statement
BASIC 1 fiscal measures to direct organizational actions.  Compliance with NGAS (New
 Provides administrative and clerical support in the daily activities of the Government Accounting System)
Bureau.  DOH’s Policies and Procedures on
 Keeps track of Financial records and documents Accounting and Finance
Aligns organizational  Sets organizational priorities by aligning organizational finances with  Compliance with NGAS (New
INTERMEDIATE 2 finances with DOH DOH strategic goals. Government Accounting System)
strategic goals  Uses cost-benefit thinking to set priorities.  Compliance with GAAP
 Oversees collation of financial records and documents in preparation (Generally Accepted Accounting
for Financial Statement and other Financial Reports Principles
 DOH’s Policies and Procedures on
Accounting and Finance
Stays within budget  Identifies cost effective approaches.  Prepared Annual Budget Report
ADVANCED 3
 Prepares, justifies and/or administers the budget for the program area.  Prepared Financial Statement
Takes responsibility of  Monitors the overall performance of the organization and adjusts  Prepared Annual Budget Report
EXPERT 4 fiscal decisions allocation of finances based on progress against goals.  Prepared Financial Statement
 Fosters an environment that encourages fiscal responsibility.  Accomplished OPCR
70
FINANCIAL BUDGET AND PROGRAM ANALYSIS

Definition Ability to collect appropriate financial data in order to assess/monitor accuracy and integrity of financial transactions.

BASIC 1 Knows the basic process  Processes request for payments, cash advances and their subsequent liquidations  Cash Disbursement
and prepares documents ensuring conformity with existing policies. Report
related to financial  Prepares statement of accounts and other financial documents.  Prepared Financial
budget and program Statement
analysis.  Compliance with PSA
(Philippine Standards on
Auditing)
INTERMEDIATE 2 Adheres to established  Adapts both external and internal audit systems in all financial transactions.  Compliance with PSA
systems, procedures as  Ensures the preparation of timely, reliable and relevant financial information. (Philippine Standards on
well as measures and  Verifies financial statements and related disclosures appropriate for internal and Auditing
generates timely external users and in compliance with regulatory standards (Income statement,  Prepared Financial
preparation of financial Balance Sheet, Statement of Changes in financial Position). Statement /Report
report, etc.  Validates relevant financial and non-financial performance measures  Cash Disbursement
(comparative financial results, trend/ratio/industry analysis, key performance Report
indicators).
ADVANCED 3 Plans and develops  Evaluates, interprets, and advises on the fair presentation of the financial  Compliance with PSA
appropriate and sound reports. (Philippine Standards on
generally acceptable  Reviews all financial information and discloses all relevant issues. Auditing
financial systems,  Analyzes and interprets relevant and non-financial performance measures  Financial Statement
reports and measures. (comparative financial results, trend /industry analysis, key performance /Report
indicators).  Cash Disbursement
 Assesses the effectiveness of accountability controls in a major organization Report
(e.g., management reviews, program evaluations, audits of financial statements).  PPMP (Project
 Ensures control mechanisms and monitoring systems to safeguard assets, Procurement Management
protect the integrity of the organization and prevent waste, fraud and Plan)
mismanagement.
 Reviews analysis of operations in measures generally accepted (working capital
ratio, net income ratio, operating ratio, debt-equity, etc.) culled from empirical
financial data.
71
EXPERT 4 Establishes financial  Develops capability of managers, supervisors, and employees to perform  Compliance with PSA
accounting systems and management control responsibilities. (Philippine Standards on
develops capability of  Institutionalizes financial accounting systems and processes in response to Auditing
financial personnel to emerging developments.  Compliance with NGAS
deliver quality results.  Strategizes to emphasize an understanding of the relationship between (New Government
operational activity and financial results. Accounting System)
 Prepared Financial
Statement / Report
 Cash Disbursement
Report
 PPMP (Project
Procurement Management
Plan)
72
FINANCIAL MANAGEMENT
Definition Ability to plan, review and prepare financial allocation to operational activities of the Agency and its regional offices
BASIC 1 Manifests basic  Demonstrates knowledge of budget and funding process  Prepared Annual Budget
awareness of financial  Performs administrative tasks (e.g. letter of invitations, receiving of budget Report
management principles proposals and others)  Prepared Financial
and processes  Handles the transmittal of documents to the approving and concerned offices Statement/Report
and other related documents  Budget Proposals
INTERMEDIATE 2 Demonstrates thorough  Complies with administrative controls over funds, contracts and procurement  Compliance with NGAS
understanding of  Prepares and responds to communication from internal and external customers (New Government
financial management that require some analysis to handle a concern or request Accounting System)
concepts, enabling  Coordinates with different offices and specific department for budgeting  PPMP (Project
proper application of FM activities to establish assumptions, considerations and guidelines Procurement Management
processes in various  Receives and encodes financial documents such as vouchers, purchase orders Plan)
organizational and other financial documents  Prepared Monthly
transactions  Prepares certification documents needed by parties for the purpose of Financial Report
availability of funds to support request for augmentation and other purposes  Cash Disbursement
 Prepares monthly reports Report
ADVANCED 3 Synthesizes financial  Accounts, reports and explains the use of resources to achieve organizational  Compliance with NGAS
data and recommends or departmental performance (New Government
appropriate action on the  Monitors and verifies ongoing cost effectiveness Accounting System)
basis of such information  Supports the cost consciousness efforts of the Agency  Prepared Annual Budget
 Provides solutions to day-to-day operational issues that are escalated by the Proposal
subordinates  PPMP (Project
 Consolidates various budget proposals that have been heard to serve as inputs Procurement Management
to various budgeting exercises of the Corporation Plan)
 Prepares status reports of appropriations, allotments and obligations of fund for
presentation to appropriate parties
73
EXPERT 4 Ensures policies and  Monitors expenditures and resources to ensure spending is within allotment and  Compliance with NGAS
frameworks are in place makes appropriate modifications (New Government
for sound financial  Prepares annual budget and considers how best to attain desired goals given Accounting System)
planning, management, available resources  Prepared Budget Proposal
and control  Proposes programs and measures to enhance capability and efficiencies in  PPMP (Project
budget allocation and expenditures reporting Procurement Management
 Examines thoroughly the budget proposals, request for funding and other related Plan
matters to determine its appropriateness
 Provides historical patterns of expenditures that will be used for strategic
planning of the ECC Board or other appropriate/concerned parties
74
GOVERNMENT ACCOUNTING AND BUDGETING

Definition Ability to perform bookkeeping, accounting, budgeting, and auditing processes in an automated / computerized methods /systems and procedures
established in accordance with laws, principles and practices of government/public financial management.

BASIC 1 Produces control reports  Produces control reports comparing appropriations, allotment, obligations,  Cash Disbursement
for budget. expenditures, and payments correctly, according to predetermined schedules. Report
 Produces control reports for budget and actual revenue and receipts correctly,  Journal Entry Vouchers
according to predetermined schedules.  General Ledgers
 Provides support to operational and work and financial plans through budget  Compliance with
consolidation NGAS (New
 Creates documents such as Journal Entry Voucher and Cash Flow to record Government
financial transactions. Accounting System)
 Assists staff to address issues and concerns pertaining to recording of revenue  FMIS (Financial
and expenditure, including the use of the financial management information Management
system. Information Systems)
INTERMEDIATE 2 Creates financial  Checks for completeness and accuracy of supporting documents to ensure  Compliance with
accountability reports timely submission of report/s NGAS (New
and monitors  Identifies and reports issues arising from control reports, particularly Government
expenditures and budget infringements to the control rules (e.g. where obligations plus actual Accounting System)
utilization. expenditure exceed budget).  Budget Proposal
 Creates financial accountability reports through systems such as ETS and  PPMP (Project
NGAS to ensure proper government spending Procurement
 Monitors expenditures and budget utilization to ensure efficiency in use of Management Plan
funds.  Budget Utilization
Report
Report
 Financial Statement
 FMIS (Financial
Management
Information Systems)
75
ADVANCED 3 Reviews and analyzes  Reviews budget utilization to ensure financial plan is properly implemented  Compliance with
financial reports to  Reports and resolves issues arising from control reports, particularly NGAS (New
ensure proper infringements to the control rules; includes placing a block on further Government
implementation of obligations, if necessary. Accounting System)
financial plan  Approves entry in the accounting records of approved changes to budget,  Budget Proposal
allotments, etc.  PPMP (Project
 Reviews and analyzes financial reports to ensure that data is accurate and Procurement
complete. Management Plan
 Synchronizes cash allocations with budget prescribed for implementation of  FMIS (Financial
DOH projects and programs Management
Information Systems)
EXPERT 4 Studies and approves  Enforces Government Laws and Regulations on Government Expenditures  Compliance with
revisions to financial  Studies and approves revisions to financial and advocates effective, efficient PSA (Philippine
plan and advocates and no wastage budget consumption in implementing program activities Standards on
effective, efficient and  Recommends and approves revision (if any) of plan to ensure efficient and Auditing
no wastage budget proper utilization of funds  Compliance with
consumption in  Mentors manager and/or supervisors to analyse expenditure trends NGAS (New
implementing program  Champions commitment to frugal use of funds in project and program Government
activities. implementation Accounting System
Report
 Financial Statement
 PPMP (Project
Procurement
Management Plan
 Memorandum
Circulars
 FMIS (Financial
Management
Information Systems
76
GOVERNMENT AND DEPARTMENTAL POLICIES AND PROCEDURES

Definition Ability to understand and apply knowledge of government and departmental statutes, regulations, policies, and procedures.

BASIC 1 Understands and follows  Demonstrates basic understanding of the government and departmental  Compliance with
basic government and policies and procedures. Philippine Health Care
departmental rules  Assists in organizing information in preparation of documents, abstracts, and Laws (RAs, LOIs, and
proposals with citation on concerned government department/DOH’s policies EOs)
and procedures.  Compliance with AO 114
– Roles and Functions of
Municipal Health
Officers, Public Health
Nurses, and Rural
Midwives
 Compliance with ILO
Convention 149 –
Improvement of life and
work conditions of
nursing personnel
 Employee Manual of
Procedures
 Manual on Handling
Complaints (Legal
Implications)
INTERMEDIATE
ADVANCED 2
3 Follows basic
Monitors adherence of   Coordinates
Maintains activities in preparation
comprehensive workingof documents,
knowledge of papers,
related abstracts or proposals
statutes, regulations,  Philippinewith
 Compliance Health Care
government
the and to
organization and ensures
policies accuracy of
and procedures information
affecting DOH. in accordance to government and Laws (RAs,
Philippine MCs,
Health Care
departmental
internal rules
and external  departmental
Ensures workpolicies and procedures.
conforms to statutes, regulations, policies, and procedures and LOIs,
Laws andMCs,
(RAs, EOs LOIs
rules is completed within established timeframes.  AO
and 114 – Roles and
EOs)
 Compliance
Functions with
of Municipal
AO 114
– Roles
HealthandOfficers, Public
Functions of
Health Nurses,
Municipal Health and
Rural Midwives
 ILO Convention
Nurses, and Rural 149 –
Midwives
Improvement of life
 Compliance
and work conditions
with ILO of
149 –
nursing personnel
Convention
 Employee Manual
of
Procedures
 Manual on Handling 77
Complaints (Legal
Implications)
work conditions of
nursing personnel
Procedures
Complaints (Legal
Implications)
EXPERT 4 Institutionalizes ways  Provides advice and guidance concerning statutes, regulations, policies and  Compliance with
that ensures procedures Philippine Health Care
organization’s adherence  Ensures compliance of DOH to other government and departmental policies Laws (RAs, PDs, LOIs,
to rules and procedures and EOs)
 Compliance with AO 114
– Roles and Functions of
Municipal Health
Nurses, and Rural
Midwives
 Compliance with ILO
Convention 149 –
work conditions of
nursing personnel
Procedures
Complaints (Legal
Complaints)
78
HEALTH PROMOTION AND HEALTH EDUCATION

Definition Ability to work in partnership with other health care providers, clients, families and the community in preventing illness, promoting and
protecting the health of the individual and the society.

BASIC 1 Has basic understanding  Recognizes the factors affecting health and the appropriate actions to take for  Compliance with UHC
of the foundations and the promotion of health. (Universal Health Care)
principles of health  Uses educational principles and counseling techniques appropriately and systems
promotion effectively.  Training Certificate on
Care and Counseling
 DOH Digital Library
 DOH Newsletter
INTERMEDIATE 2 Demonstrates  Intervenes appropriately to safe guard the interests and well-being of client.  Compliance with UHC
proficiency in the  Communicates health information and coordinates health education promotion (Universal Health Care)
application of health activities effectively. systems
promotion interventions  Training Certificate on
for disseminating health Care and Counseling
enhancing behaviors  Health Education and
Promotion Framework
ADVANCED 3 Synthesizes and  Seeks, scrutinizes, and utilizes information from a variety of reliable sources  Health Education and
integrates knowledge of for planning and improving health promotion and health education activities. Promotion Framework
various health promotion  Contributes to health care policy formulation when working in partnership with  Plans, policies and
principles and concepts other health care team members and community sectors. programs on health
to inform and influence awareness and advocacies
individual and aligned to the overall
community decisions mandate of DOH
that enhance health  Compliance with UHC
(Universal Health Care)
systems
 Compliance with RA
10747 (Policy in
Addressing the Needs of
Persons with Rare Disease
10410 (An act recognizing
the age from zero (0) to
79
eight (8) years as the first

crucial stage of
educational development
and strengthening the
early childhood care and
development system,
appropriating funds
therefor and for other
purposes
10666 (An act providing
for the safety of children
aboard motorcycles
for the mandatory
PhilHealth coverage for
all Senior Citizens)
10643 (An act to
effectively instill health
consciousness through
graphic health warnings
on tobacco products
10640 (An act to further
strengthen the anti-drug
campaign of the
government
EXPERT 4 Uses health promotion  Assess and manages risks including occupational safety and health of  Laid out strategies on
concepts in designing clients and colleagues. public health advocacy
programs and campaigns  Assesses and manages crises. aligned to overall mandate
that encourage healthy  Collects, analyzes and interprets and use research data to improve health of DOH
behaviors, create promotion programs.  Training Certificate on
awareness, change  Initiates and implements change conducive to the improvement of health Occupational Safety and
attitudes, and motivate care provision. Health (OSH)
individuals to adopt  Keeps abreast of health care system and trends, contemporary health issues,  Training Certificate on
recommended behaviors. environmental, socio-cultural, socio-economic issues in health Risk Management
Training / Seminar
 Statistical Data Analysis
Report on DOH Health
80
Programs
 Compliance with UHC
systems
 DOH Newsletter
 DOH Digital Library
10747 (Policy in
Addressing the Needs of
Persons with Rare Disease
10410 (An act recognizing
the age from zero (0) to
eight (8) years as the first
crucial stage of
educational development
and strengthening the
early childhood care and
development system,
appropriating funds
therefor and for other
purposes
for the safety of children
aboard motorcycles
for the mandatory
PhilHealth coverage for
all Senior Citizens)
10643 (An act to
effectively instill health
consciousness through
graphic health warnings
on tobacco products
10640 (An act to further
strengthen the anti-drug
campaign of the
81
government
11166 - Philippine HIV
and AIDS Policy
82
IMPLEMENTING HEALTH POLICIES AND REGULATIONS

Definition Ability to implement knowledge of laws, executive orders, agency rules, and implementing rules and regulations relevant to the line of work.

BASIC 1 Drafts and files  Drafts basic reports following legal writing principles through  Compliance with
legal documents which content is effectively expressed R.A. 9470
 Maintains a systematic manner of documenting, filing, and (Management and
releasing important legal documents Administration of
Archival Records)
 Pleadings
 Resolutions
INTERMEDIATE 2 Practices critical  Uses applicable law/s, doctrines and concepts in drafting  Jurisprudence
thinking and clear, concise, persuasive, and appropriate legal and official  Pleading
caution in documents  Resolutions
interpreting and  Identifies and gathers evidence in the conduct of formal
implementing investigation, handling and hearing cases
laws
ADVANCED 3 Evaluates and  Reviews and verifies the veracity and applicability of laws  Compliance with
endorse acquired in legal documents, field visits, and physical Philippine Health
clearance to examination in recommending judgment calls for enactment Care Laws (RAs,
execute laws and  Evaluates relevant facts and evidence and establishes their PDs, LOIs, and
regulations linkages in planning possible courses of legal action to aid in EOs)
the resolution of cases  Compliance with
AO 114 – Roles
and Functions of
Municipal Health
Officers, Public
Health Nurses, and
Rural Midwives
 Compliance with
ILO Convention
149 – Improvement
of life and work
conditions of
nursing personnel
 Jurisprudence
83
 Resolutions
EXPERT 4 Strategizes best  Assesses facts and evidence in choosing the best legal action  Mapped out
plan of action in the resolution of issues by integrating professional legal strategic plans
and improves knowledge, skills and ethics in drawing sound judgment aligned to the
existing policies  Reviews past cases and recommends to local government overall mandate of
based on amendments and/or reforms in policies and procedures in DOH
learnings conducting investigation, hearing and handling various cases  Compliance with
Philippine Health
Care Laws (RAs,
PDs, LOIs, and
EOs)
 Compliance with
AO 114 – Roles
and Functions of
Municipal Health
Officers, Public
Health Nurses, and
Rural Midwives
 ILO Convention
149 – Improvement
of life and work
conditions of
nursing personnel
 Jurisprudence
 Resolutions
84
INFLUENCING AND NEGOTIATING

Definition Ability to use persuasion to gain the support and cooperation from clients, superiors, colleagues, subordinates and other parties to achieve a
desired course of action consistent with the Department’s strategic goals and objectives.

BASIC 1 Sometimes affects others  Demonstrates ability to influence others when appropriate  Accomplished IPCR
decisions and/or stands  Develops and presents persuasive arguments that enlist support and addresses the  Accomplished CSSR
concerns, wants, and needs of others; demonstrates how one’s position benefits (Customer Satisfaction
the audience, and elicits and responds to objections Survey Results) if
practiced
INTERMEDIATE 2 Usually tactically affects  Usually anticipates objections and plans how to overcome them using new  Accomplished IPCR
others decisions and/or information or approaches, identifies key decision makers, builds alliances, and  Accomplished CSSR
stands enlists third party support and outside resources (Customer Satisfaction
Survey Results)
ADVANCED 3 Always tactically affects  Even in the most difficult or complex situations, anticipates objections and plans  Accomplished IPCR
others decisions and/or how to overcome them using new information or approaches, identifies key  Accomplished CSSR
stands decision makers, builds alliances, and enlists third party support and outside (Customer Satisfaction
resources Survey Results) if
 Maintains an awareness of goals and objectives and navigates solutions towards practiced
desired ends, while maintaining relationships and supporting consensus
EXPERT 4 Mentors staff in  Models, leads, trains, and motivates multiple levels of personnel to be excellent  Training Certificate on
influencing others in influence Leadership
decisions/stands  Uses all available information appropriately to guide decisions and negotiations Development Skills
to meet objectives, while acting with integrity Training
85
INFORMATION MANAGEMENT
Definition Ability to systematically manage information from creation or receipt through processing, distribution, organization, storage and retrieval and
disposition.

BASIC 1 Applies and participates  Ensures accurate application of the processing of information.  Records Management
in the maintenance of IM  Maintains physical condition of records. Policy of DOH
policies and procedures  Analyzes and evaluates user needs for information.  IM Policy of DOH
 Locates and disseminates records in accordance with departmental IM  Compliance with R.A.
policies. 9470 (Management and
Administration of
Archival Records
INTERMEDIATE 2 Supervises  Ensures thoroughness of records and report findings.  Compliance with R.A.
implementation of IM  Identifies issues that impact efficient IM processes and report to management. 9470 (Management and
policies; updates policies Administration of
and procedures with Archival Records
management; ensures  Records Management
consistency in practice Policy of DOH
 IM Policy of DOH
 Minutes of Meeting
ADVANCED 3 Develops, recommends,  Provides supervisory, advisory, and consultative services on planning,  Compliance with R.A.
implements, and recommending, implementing, and monitoring of IM processes and systems. 9470 (Management and
administers IM policies  Conducts research and analysis to provide departmental recommendations on Administration of
and procedures IM best practices. Archival Records
 Records Management
Policy of DOH
 Statistical Data on IM
Best Practices
86
EXPERT 4 Provides strategic  Provides strategic directions on the IM departmental process.  Mapped out strategies
direction on the  Leads and conducts specialized research and analysis to provide strategic aligned to the functional
development and recommendations on departmental IM processes. objectives of the Bureau
implementation of IM  Recommends and implements IM decisions and solutions.  Minutes of the Meeting
policies and procedures  Statistical Data Results
Analysis
 Training Certificate on
Information Management
 Memorandum Circulars
87
INFORMATION, SECURITY, RISK MANAGEMENT, AND ASSURANCE
Ability to practice standards, issues, and applications used to protect the confidentiality, integrity and availability of information and
Definition
information systems.

BASIC 1 Demonstrates basic  Uses personal security and background investigations.  Operations Manual
knowledge of  Describes major access control systems and their function on Access Control
information security  Identifies common measures used to protect privacy and confidential data Systems
and data privacy  Regulates backup procedures.  Policies and
concepts  Demonstrates knowledge of vulnerability identification techniques and Procedures in
tools. Protecting Privacy
 Follows application and physical security measures. and Confidential
 Demonstrates knowledge of methods to protect web services. Data
 Policy on ISO
9001:2015
 Certificate of
Attendance to
Orientation on ISO
9001:2015
 MCs on DOH
Network Policy
Implementation
INTERMEDIATE 2 Develops thorough  Uses risk management frameworks.  Policy on ISO
awareness on cyber  Determines threat levels using concepts of vulnerabilities, threat source, 9001:2015
security threats motivation, likelihood, and impact.  Certificate of
 Recognizes potential IT security threats and risks, including common Attendance to
attacks, vulnerabilities, and methods used to compromise systems. Orientation on ISO
 Demonstrates knowledge of security concepts for cloud services. 9001:2015
 Uses encryption technology, e.g., PKI, hard drive encryption, data  MCs on DOH
encryption, encryption-at-rest, and secure communication protocols. Network Policy
Implementation
 Risk Management
Framework
ADVANCED 3 Demonstrates  Conceptualizes risk-avoidance, transference, acceptance, mitigation, and  Policy on ISO
88
advanced proficiency deterrence in the context of an organization’s risk threshold. 9001:2015

in handling  Utilizes concepts involved in IT security technologies, including cyber  Certificate of
information security terrorism and its countermeasures, and various auditing and monitoring Attendance to
threats tools and techniques. Orientation on ISO
 Executes techniques for disaster recovery and business restoration 9001:2015
identities typical roles and responsibilities in disaster recovery planning
activities and scenarios.
 Uses computer forensics to prevent and solve information technology.

EXPERT 4 Establishes policies  Establishes organization-wide awareness of risk management policies.  Policy on ISO
and procedures to  Takes the lead in building types of contingency plans (e.g., Business 9001:2015
counter cyber security Continuity Plant, Continuity of Operations Plan, Crisis Communications  Certificate of
threats Plan, Disaster Recovery Plan, and information Systems Contingency Attendance to
Plans. Orientation on ISO
9001:2015
 MCs on DOH
Network Policy
Implementation
 Policy on ISO
9001:2015
 Certificate of
Attendance to
Orientation on ISO
9001:2015
89
INFORMATION TECHNOLOGY POLICY AND PLANNING
Ability to develop a framework for acquiring and managing information technology systems based on the Department’s operation
Definition
requirements.

BASIC 1 Contributes to the  Follows the Department’s IT acquisition approach to compare,  Compliance with PhilGEPS
development of ICT contrast and evaluate acquisitions. (Philippine Government
project plans and  Provides support for the implementation of ICT project plans and Electronics Procurement
proposals proposals. System)
 Project Procurement
Management Plan (PPMP)
 ICT Operations Manual
INTERMEDIATE 2 Develops ICT plans  Identifies and designs shared solutions between organizations to  Compliance with PhilGEPS
and proposals leverage technology investments. (Philippine Government
 Develops metrics, critical success factors and key indicators to Electronics Procurement
monitor and assess results. System)
 Project Procurement
Management Plan (PPMP)
 ICT Operations Manual
ADVANCED 3 Proposes and  Evaluates current and emerging best practices in IT aligned to the  Certificate of Attendance to
recommends MVGs of DOH. IT Courses and Seminars
improvements in ICT  Evaluates needs and a variety of potential IT-based solutions.  Project Procurement
systems  Uses established analysis, business cases and decision-making Management Plan (PPMP)
processes to evaluate capital investments in IT and IT-alternative  Statistical Data Results
investments. Analysis Report
System
90
EXPERT 4 Develops standards  Considers the organization’s strategic and performance plans, to  ICT Operations Manual
and policies for identify specific requirements and capital planning processes to drive  Compliance with PhilGEPS
acquiring and the acquisition strategy (e.g., Enterprise performance life cycle). (Philippine Government
managing ICT systems  Develops security plans to protect the confidentiality, integrity, and Electronics Procurement
availability of the organization's information, information systems, System)
and networks in accordance with policies, procedures and control  Project Procurement
techniques, and Department and government regulations. Management Plan (PPMP)
 Certificate of Attendance to
ISO 9001:2015 (Information
Security on QMS)
System
91
INSTRUCTIONAL DESIGN
Ability to apply current and innovative adult learning and instructional design theories and techniques to analyze, design, develop,
Definition
implement, evaluate, and modify learning programs.

BASIC 1 Identifies the basic  Adheres to theories of adult learning, education, and curriculum design.  Policies and Procedures
standards of the adult  Conducts high value/low burden needs assessments to determine desired on Learning and
learning and outcome(s), learning gaps, and potential interventions. Development of DOH
instructional designs to  Establishes learning objectives based on desired outcome(s).  Training Attendance
deliver the required  Identifies target population of learners. Report
learning programs.  Training Manual /
Handout
INTERMEDIATE 2 Describes and applies  Defines and sequences instructional content and strategies (including  Policies and Procedures
the standards of adult communication around learning and development opportunities). on Learning and
learning and  Designs innovative, interactive instruction that reflects an understanding Development of DOH
instructional designs of the diversity of learners, using a variety of existing and emerging  Training Attendance
utilizing technologies technologies such as e-learning, virtual training, and social media. Report
to deliver the learning  Training Manual /
program. Handout
 Post Training
Evaluation Report
ADVANCED 3 Analyzes adult  Benchmarks and employs best practices in adult learning models,  Training Attendance
learning and approaches and trends to develop new programs and enhance current Report
instructional designs curricula.  Training Manual /
through different  Benchmarks and employs best practices in adult learning models, Handout
methodologies to approaches and trends to develop new programs and enhance current  Post Training
enhance current curricula. Evaluation Report
practices.  Designs innovative, interactive instruction that reflects an understanding
of the diversity of learners, using a variety of existing and emerging
technologies such as e-learning, virtual training, and social media.
92
EXPERT 4 Sets the pace in  Identifies program success indicators, such as favorable rating  Mapped out strategies
adapting effective percentage, evidence of immediate learning, behavioral change on-the- for LDNA of DOH
adult learning job, and/or organizational impacts.  Post Training
programs through  Evaluates and assesses instruction and its impact based on previously Evaluation Report
careful analysis and defined success indicators; makes updates and revisions to programs as  Statistical Data Results
evaluation of current needed. on LDNA of DOH
practices.  Oversees the effective implementation of instructional products and  Accomplished OPCR
programs, including change implementation strategies and processes.
93
LABOR RELATIONS
Definition: Ability to understand and demonstrate knowledge of laws, rules, regulations, case law, principles, and practices related to negotiating and
administering labor agreements in accordance with Civil Service Code or RA 6713

BASIC 1 Is aware of the basic  Demonstrates knowledge of a variety of personnel management services to  Compliance with EO
labor law and covers include performance management, employee conduct, benefit administration 201, s. 2016 (Salary
necessary documentation and other work life issues. Schedule of
and action.  Reviews complaints or grievances, performs fact-finding and advises DOH Government Personnel)
Legal Services on the preparation of necessary documents of adverse actions,  Employee
grievance, and appeal letters. Handbook/Manual
Action
Show Cause Notice
Memos
INTERMEDIATE 2 Is adept with the  Reviews, translates, and negotiates union’s proposals, counterproposals, and  Compliance with RA
understanding and settlement agreements. 6713 (Code of Conduct
practice of basic labor  Implements knowledge of provisions for collective bargaining agreements and and Ethical Standards
law. provides training/orientation to Division chiefs and supervisors. for government
Officials and
Employees)
 Employee
Handbook/Manual
Action
Show Cause Notice
Memos
94
ADVANCED 3 Is proficient in handling  Evaluates, and recommends management interventions to solve complex  Compliance with RA
labor issues and problems and issues. 6713 (Code of Conduct
problems  Negotiates/bargains effectively on Employee disciplinary issues and concerns and Ethical Standards
that lead to win-win solutions. for government
Officials and
Employees)
 Employee
Handbook/Manual
Action
Show Cause Notice
Memos
EXPERT 4 Is expert in labor law  Develops and delivers briefings, legal documents, project papers, advisory  Compliance with RA
and anticipates issues options and arguments through oral and written communication. 6713 (Code of Conduct
and concerns by initiates  Develops guidance and provide regulatory advice and assistance on workforce and Ethical Standards
best practices guidelines, relations matters such as work schedules, attendance, performance management, for government
etc. pay and benefits, etc. in accordance with Civil Service Code or R.A.6713 and its Officials and
Implementing Rules and Regulations. Employees)
 Compliance with DBM
Budget Circular 2016-4
(Grant of Year-end
Bonus to Government
Employees)
 PBB (Performance-
Based Bonus)
 PEI (Productivity
Enhancement
Incentive)
 Compliance with EO
201, s. 2016 (Salary
Schedule of
Government Personnel)
95
LEARNING AND DEVELOPMENT

Definition Ability to build and maintain capabilities, skills, and competencies of employees to help sustain organizational growth of DOH,
thus achieving its overall goals and objectives.

BASIC 1 Displays basic  Provides administrative assistance in learning and development initiatives, e.g.,  Accomplishment Reports
knowledge in preparation of instructional design, training needs assessment, physical  Training Inventory
organizational requirements for training Report or equivalent
capability  Keeps records of training inventory  Accomplishment Report
 Helps in sourcing for learning and development internal and external providers
INTERMEDIATE 2 Initiates organizational  Creates instructional design for technical, leadership and behaviorally anchored  Training Needs
interventions for training programs Assessment (TNA)
learning and  Conducts training needs assessment to ensure that training is aligned to the job Results
development requirements  Training Evaluation
 Seeks interventions to promote continuous learning and development Report
ADVANCED 3 Develops learning and  Evaluates effectiveness of learning and development programs and initiatives  Training Evaluation
development  Recommends improvement, if necessary, in learning and development Reports
initiatives processes to ensure effectiveness of the training programs  Accomplishment Report
 Feedback Reports
EXPERT 4 Creates and executes  Builds, implements and manages learning and development policies and  Policy issuance
learning and programs  Written Reports
development policies  Provides technical information for learning and development initiatives  Accomplishment Report
and programs  Influences and provides an environment that encourages continuous learning
and development
96
LEARNING FACILITATION
Definition: Ability to stimulate process, sustain learning through facilitation, formative assessment, and use of various training/learning methodologies and
activities.

BASIC 1 Initiates basic activities  Provides support in administrative requirements of training.  TNA Results Report
for a learning activity  Conducts energizers and ice breakers.  Certificate of Attendance
 Distributes materials, addresses simple questions and manages group activities. in Adult Learning Skills
 Training
Handout/Manual
 Post Training Evaluation
 Training Attendance
 Checklist of Training
Materials for Workshops
INTERMEDIATE 2 Exercises technical  Coordinates schedule, venues, materials necessary for training session.  Databank of Training
facilitation requirements  Conducts standard program/course opening and closing ceremonies. Providers/Vendors
 Introduces program/course by presenting learning objectives, soliciting  Training Attendance
participants’ personal learning objectives, leveling off expectations with the  Certificate of Attendance
participants and establishing house rules. in Adult Learning Skills
 Establishes and maintains learning climate in accordance with adult learning  List of SLEs (Structured
principles. Learning Experience)
 Presents content and process individual and group learning.  Post Training Evaluation
 Conducts and processes training/learning methodologies, activities and SLEs.
 Links modules by recapitulating previous ones and segueing way for the new
modules.
 Manages disruptive behavior.
 Conducts formative assessment by asking questions and using activities to
assess learning.
 Summarizes and synthesizes learning.
97
ADVANCED 3 Demonstrates maturity  Manages exceptionally disruptive behavior.  Certificate of Attendance

and depth in dealling  Uses technology of participation to engage participants. in Adult Learning Skills
with learning faciltiation  Customizes training/ learning methodologies and activities.  Certificate of Attendance
issues and concerns  Shares personal insights, experiences and expertise on subject matter. in SLE (Structured
Learning Experience)
Skills Development
in Train the Trainer
EXPERT 4 Critically provides inputs  Observes facilitator and conducts critiquing to continually improve  Certificate of Attendance
and leads the overall facilitation. in Adult Learning Skills
learning facilitation  Addresses exceptional participant/training issues and concerns.  Certificate of Attendance
process  Oversees the whole conduct of training and suggests improvement as in SLE (Structured
appropriate. Learning Experience)
Skills Development
in Train the Trainer
98
LEGAL PROFICIENCY
Definition Ability to plan courses of action in handling of cases, identification and gathering of evidence in connection with litigation, prosecution, and
adjudication of cases. Possesses the knowledge and ability in legal research in the translation of complex ideas into appropriate pleadings or
documents and/or legal forms.

BASIC 1 Exhibits the general  Drafts reports following legal writing principles through which  Compliance with RA 6713
administrative support in content is effectively expressed. (Code of Conduct and Ethical
carrying out the legal  Maintains a systematic manner of documenting and filing important Standards for government
documentations. legal documents. Officials and Employees)
 Has basic knowledge on legal research (relevant laws such as Revised  Jurisprudence
Administrative Code, CSC Rules, Code of Conduct and Ethical  Pleadings / Resolutions
Standards for Government Employees (RA 6713), Anti-Graft and  Compliance with R.A. 9470
Corrupt Practices Act. (Management and
Administration of Archival
Records)
 Compliance with Philippine
Health Care Laws (RAs, PDs,
LOIs, and EOs)
INTERMEDIATE 2 Executes the course of  Undertakes basic legal research (applicable jurisprudence, relevant  Compliance with RA 6713
action necessary in laws such as Revised Administrative Code, CSC Rules, Code of (Code of Conduct and Ethical
carrying out the legal Conduct and Ethical Standards for Government Employees (RA Standards for government
approach or process. 6713), Anti-Graft and Corrupt Practices Act (RA). Officials and Employees)
 Uses applicable law/s, doctrines and concepts in drafting appropriate  Jurisprudence
pleadings and other legal documents.  Pleadings / Resolutions
 Identifies and gathers evidence in the conduct of formal investigation,  Compliance with R.A. 9470
handling and hearing of administrative and/or prosecution cases. (Management and
 Uses knowledge on trial technique in appearing before regular Administration of Archival
courts/administrative bodies. Records)
 Writes in a clear, concise and persuasive manner to be able to prove every  Compliance with Philippine
case handled. Health Care Laws (RAs, PDs,
LOIs, and EOs)
ADVANCED 3 Evaluates legal process,  Reviews and verifies the veracity and applicability of laws and  Compliance with RA 6713
approach and jurisprudence cited in pleadings and other legal documents. (Code of Conduct and Ethical
99
undertaking to improve  Evaluates relevant facts and evidence and establishes their linkages in Standards for government
or enhance results. planning possible courses of legal action to aid in the resolution of Officials and Employees)
cases.  Jurisprudence
 Prepares final copy of pleadings and other legal documents for filing  Pleadings / Resolutions
with the regular court or administrative bodies.  Compliance with R.A. 9470
(Management and
Records)
LOIs, and EOs)
EXPERT 4 Synthesizes the legal  Assesses facts and evidence in choosing the best legal action in the  Compliance with RA 6713
process, approach and resolution of issues. (Code of Conduct and Ethical
undertakings to improve  Reviews past cases and recommends to DOH leadership amendments Standards for government
or enhance results and/or reforms in policies and procedures in conducting investigation, Officials and Employees)
hearing administrative and handling criminal, cadastral, and civil  Jurisprudence
cases.  Pleadings / Resolutions
 Integrates professional legal knowledge, skills and ethics in drawing  Compliance with R.A. 9470
sound judgment. (Management and
Records)
LOIs, and EOs)
100
MANAGEMENT ACUMEN
Definition Ability to operate effectively within the Department of Health and national government; effectively manage people, resources, and risk.

BASIC 1 Utilizes and optimizes  Utilizes and manages people, technology, legal and other  DOs and notices of meetings
resource allocation resources to achieve outcomes.  FMIS (Financial Management
within approved  Demonstrates an understanding of budget and funding process Information System) Manual and
budget. and how to optimize resource allocation within these constraints. Guidelines
 Financial Reports
INTERMEDIATE 2 Anticipates resource  Identifies current and future resource needs based on  Prepares management plan (office
needs and matches it to organizational goals, priorities, competing resource needs across or unit level) aligned to DOH’s
existing budget initiatives, and budget realities. strategic direction and resource
realities  Uses logical method for organizing and analyzing information. available
 Collects and maintains relevant
information for management and
operations planning
 Strategic Plan of Action
 Monitoring and Evaluation Report
ADVANCED 3 Makes effective and  Works within the legal and ethical boundaries.  Develops communication plans to
transparent decisions  Acts decisively by gathering integrating and analyzing sufficient, management team including
on routine and crisis relevant information from various sources, to make effective, agenda, activities, tasks, and
situation based on timely and transparent decisions, both in routine and crisis persons responsible for the
gathered and examined situations. implementation of DOH’s
information.  Uses expertise in policies and procedures to identify problems, policies and programs
and makes recommendations for addressing these through  Prepares Progress and Evaluation
communications, job aids, learning and development opportunity, reports with recommendations
etc.  Risk Assessment Report
 Strategic Plan of Action
 Budget Monitoring and
Evaluation
EXPERT 4 Applies management  Maintains and applies a broad understanding of financial  Develops management plan with
principles to ensure management principles to ensure decision are fiscally sound, risk management strategies
that actions and responsible and is aligned with organizational priorities. (organizational level)
decisions are aligned  Proactively identifies potential risks and develops, plans, and  Develops management policies
with organizational implements measures to avoid, mitigate or minimize risks. and provides briefs on policy
priorities.  Uses influence and negotiation skills to advocate or defend objectives
101
decisions as necessary.  Strategic Plan

 Applies legal and ethical principles to advocate human and  Strategic Action Plan
societal well-being.  Memorandum of Agreement
 Appraises status of development targets and programs, applying
valued and experienced judgment to ensure that any budget
changes are aligned with policy objectives.
102
MANAGING CONFLICT
Definition: Ability to effectively use a variety of approaches to manage and resolve concerns, disagreement and conflict.

BASIC 1 Identifies potential  Invites others to express their points of view.  Employee
conflict situations and  Identifies and takes steps to prevent potential situations that could result in Handbook/Manual
administers basic unpleasant confrontations.  Employee Disciplinary
actions.  Collects relevant information from relevant sources to understand the conflict.. Action
 Notice to Explain or Show
Cause Notice Memos
INTERMEDIATE 2 Conducts standard  Objectively views conflict from all sides.  Employee
process of handling  Stays focused on resolving conflict and avoid personal issues and attacks. Handbook/Manual
conflict situations to  Expresses disagreements in a way that does not attack or disparage others.  Employee Disciplinary
define and prevent Action
differing views.  Notice to Explain or Show
Cause Notice Memos
ADVANCED 3 Applies courses of  Presents and seeks potential solutions or positive courses of action.  Employee
actions and resolutions  Takes positive course of action to resolve conflict in a way that addresses the Handbook/Manual
to manage the conflict issue, dissipates the conflict, and maintains the relationship.  Employee Disciplinary
Action
 Notice to Explain or Show
Cause Notice Memos
in Conflict Management
courses and seminars
103
EXPERT 4 Plans and initiates  Facilitates the development of creative solutions to conflict.  Employee
guidelines, programs and  Uses appropriate inter-personal styles and methods to reduce tension or Handbook/Manual
approaches to current conflict between two or more people.  Employee Disciplinary
and potential conflicts  Develops long-term solutions to current and potential conflict. Action
Show Cause Notice
Memos
in Conflict Management
104
MANAGING WORK
Definition Ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

BASIC 1 Ensures own tasks  Plans to have materials ready “just in time” to complete the job  Accomplished IPCR
are completed  Maintains a log of work, production, or maintenance  Attendance Report
 Ensures that required equipment and supplies are in appropriate locations so  Job Description
that work can be done effectively  Work Logs Report
in Time Management
INTERMEDIATE 2 Considers others in  Keeps files organized  Accomplished IPCR

completing tasks  Effectively allocates own time to complete work  Attendance Report
 Coordinates own with others’ schedules to avoid conflict  Job Description
in Time Management
 Work Logs Report
ADVANCED 3 Works smarter and is  Identifies more critical and less critical activities and tasks; adjusts priorities  Accomplished IPCR
more flexible when appropriate  Attendance Report
 Takes advantage of available resources (individuals, processes, departments,  Job Description
and tools) to complete work efficiently  Certificate of Attendance
in Time Management
105
EXPERT 4 Focuses on work and  Uses time effectively and prevent irrelevant issues or distractions from  Accomplished IPCR
ensures timely interfering with work completion  Attendance Report
completion  Anticipates volume of work based on the average period of demand  Job Description
 Ensures that inventory of equipment and supplies are always adequate to avoid  Certificate of Attendance
work interruption particularly during an upsurge of customer demands in Time Management
106
MANPOWER ACQUISITION AND DEVELOPMENT

Definition Ability to institute and implement competency-based manpower planning and recruitment and selection as well as employee development
policies, processes and systems.

BASIC 1 Applies basic knowledge  Prepares postings of existing vacant positions, receives applications,  CBRQS (Competency-based
of CSC rules and DOH and processes and analyzes job applications in accordance with Recruitment and Qualification
guidelines in conducting Qualification Standards and competency-based positions of the Standards) as defined by the
the recruitment and Agency. CSC.
selection process  Observes existing policies on recruitment and selection.  DOH’s Policies and Procedures
 Keeps track of vacancies and employee movements in the on Recruitment and Selection
organization including transfers, promotion, and separation (i.e.  Guidelines on the Recruitment,
retirement, resignation and termination) Selection and Placement of
 Assists selected candidate in his/her on-boarding process (medical Personnel Pursuant to E.O. 366.
exams, submission of pre-employment requirements).  Interviewing Sheets
 Manpower Inventory Report
 Manpower Headcount Report
 Bureau’s organizational and
functional structures
 Checklist of Pre-employment
Requirements
 Employee Contract
INTERMEDIATE 2 Displays analytical skills  Participates in the preparation of contract and other reports pertaining  Guidelines on the Recruitment,
in analyzing and under- to recruitment Selection and Placement of
standing data related to  Analyzes existing organization structure for planning of additional Personnel Pursuant to E.O. 366.
recruitment and selection manpower.  Manpower Inventory Report
in order to come up with  Evaluates, tabulates, computes, and ranks results of selection  Manpower Headcount Report
a shortlist of applicants processes, inclusive of written examinations, behavioral event  Bureau’s organizational and
interviews and background investigation. functional structures
 Displays ability to provide appropriate answers to application queries  Checklist of Pre-employment
or requests when conducting initial interview. Requirements
 Employee Contract
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ADVANCED 3 Conducts competency-  Ensures consistent implementation of recruitment and placement  Compliance with R.A. 2260,
based interviews, calendar/plan vis-à-vis existing pertinent policies, processes and Article VI, Section 23 of the Civil
provides inputs to DOH procedures. Service Code (Recruitment and
SPB and suggests  Monitors effectiveness of existing recruitment process and policies Selection of Employees)
enhancements to and recommends improvements to ensure competent hires for the  Guidelines on the Recruitment,
recruitment and selection organization. Selection and Placement of
process  Determines, evaluates, reviews and recommends talent pool Personnel Pursuant to E.O. 366.
requirements of the organization by reviewing strategic objectives.  CBRQS (Competency-based
Recruitment and Qualification
Standards
EXPERT 4 Champions initiatives  Develops and designs improvements to existing battery of recruitment  Compliance with R.A. 2260,
and develops policies on and placement tools, methodologies, processes and procedures based Article VI, Section 23 of the Civil
recruitment and selection on emerging technologies. Service Code (Recruitment and
Selection of Employees)
 Guidelines on the Recruitment,
Selection and Placement of
Personnel Pursuant to E.O. 366.
 CBRQS (Competency-based
Recruitment and Qualification
Standards
108
MATERNAL AND NEWBORN CARE

Definition Ability to exhibit knowledge and skills from obstetrics, neonatology, the social sciences, public health and ethics that form the basis of high
quality, culturally relevant, appropriate care for women, newborns, and child bearing families.

BASIC 1 Exhibits concerns to  Listens to patient's needs and preferences  Manual or printouts on breast
both mother and  Explain traditional and modern health practices (beneficial and harmful) feeding, newborn care and
newborn, communicates family planning options (i.e.
information and gives menstrual cycle, natural and
advice artificial birth controls, etc.)
INTERMEDIATE 2 Caters to patient's basic  Responds and applies appropriate care based on patient's options after  Manual on proper
needs seeking approval/advise from a Supervisor breastfeeding or lactation
 Presents signs, symptoms and indications for referral of selected methods, hygiene, bathing
complications and conditions of pregnancy that affect either mother or procedures, etc.
fetus (e.g., asthma, HIV infection, diabetes, cardiac conditions, placental  List of medical specialists
disorders, pre-term labor, etc.) (directory) for referrals
ADVANCED 3 Identifies and evaluates  Performs physical examination and explain findings to the mother  Completes record of maternal
patients  Identifies deviations from normal during course of pregnancy and vital signs
initiates the referral process for conditions that require higher levels of
intervention
EXPERT 4 Executes and performs  Exhibits a range of medical knowledge on obstetrics, neonatology, and  Maternal Record
appropriately the partners with the Medical Doctors  Manual on Maternal Care
required medical  Conducts a clean and safe birth and handle selected emergency
actions with the situations to maximize the health of women and their newborns
partnership of Medical
Doctors
109
MEDIA AND PUBLIC RELATIONS

Definition Ability to promote DOH to various public and media outlets through various means of communication.

BASIC 1 Identifies media support  Recognizes the desired promotional media mileage based on the  Promotional materials on
materials prior to facing communications strategies and plans of DOH. Public Health Campaign
up to the media  Provides final proof of media materials and oversees process handovers  DOH Press Releases
counterparts. through to distribution.  DOH Media Kit
 Interacts with press and mass media practitioners.  Training Certificate on
Effective Communication
Skills
 Daily Media Monitoring
Report (mainstream and
social media)
INTERMEDIATE 2 Describes the media  Maintains favorable public image for DOH by communicating  Promotional materials on
events, activities support programs, developing events and campaigns. Public Health Campaign
materials/content that will  Explores strategies to gain mileage with media and PR companies in the  DOH Press Releases
deliver the best output for implementation of DOH’s special events and other related activities.  DOH Media Kit
DOH.  Daily Media Monitoring
social media)
 Effective Communication
Skills
ADVANCED 3 Covers the DOH media  Prepares and requests budget approval of PR and media relations to  Promotional materials on
handling teams with pursue media mileage. Public Health Campaign
advisory, ethical and  Assists in managing the public relations team and advises them on  DOH Press Releases
proper execution of matters pertaining to DOH communication programs to ensure  DOH Media Kit
programs and budget consistency in message and proper execution.  HPCS Budget Plans
approvals  Training Certificate on
Effective Communication
Skills
social media)
110
4 Develops systems,  Assigns competent DOH representatives for major media and public  Project Plans
procedures, programs relation activities.  PER (Project Evaluation
and other related support  Evaluates the benefits and drawbacks of various forms of media. Report)
in line with media and  Institutionalizes systems and procedures necessary for the smooth  Promotional materials on
public relations operation of media and public relations functions. Public Health Campaign
representation  Institutionalizes mechanisms to monitor public relations and promotion  DOH Press Releases
performance.  DOH Media Kit
 Effective Communication
Skills
social media)
111
MEDICAL KNOWLEDGE
Definition Ability to continually investigate, question, and seek new knowledge and there by sharing those best practices with medical colleagues and
employing that knowledge in the diagnosis and treatment of patients.

BASIC 1 Demonstrates an  Demonstrates and applies knowledge of common medial problems and  Ancillary (laboratory and
investigative and illnesses imaging) Study results
analytical approach to  Asks questions and search out new and useful sources of information.  Certificate of Attendance to
clinical problem solving  Considers alternative or additional diagnoses medical fora, symposiums, and
and knowledge  Absorbs and processes feedback where growth is needed conferences.
acquisition  Attends to medical fora, symposiums and conferences to update knowledge  Accomplished IPCR
in specific medical field.
 Uses medical journals and literature for updates and trends in specific
medical field.
INTERMEDIATE 2 Integrates physical exams  Analyzes and categorizes medical knowledge in a way that allows the  Generated medical diagnosis.
and ancillary studies to generation of a meaningful differential diagnosis.  Laboratory and Imaging
form diagnosis.  Combines physical exam and interpretation of ancillary studies, such as results for diagnosis
laboratory work and imaging, to form a working diagnosis.  Patient’s Medical Record
 Knows and demonstrates medical knowledge in a controlled setting and  Results of Physical Exam
performs in actual day-to-day interactions with patients on a regular  Results of ancillary studies to
basis. form diagnosis
 Consistently applies evidence-based medical skills and knowledge
obtained in a patient-centered approach.
 Considers cost-effectiveness, risk-benefit ratio and patient preferences.
ADVANCED 3 Encourages collaborative  Promotes inter-professional training to allow physicians and other  Generated medical diagnosis.
inter-professional clinicians to work more collaboratively and understand the role of each  Laboratory and Imaging
training in providing could fulfill in providing patient care. results for diagnosis
patient care.  Learns from experience; analyzes a situation, evaluates what worked well  Patient’s Medical Record
and what did not work well in the past.  Results of Physical Exam
 Creates, adapts, extrapolates information appropriately to new clinical  Results of ancillary studies to
situations and encounters. form diagnosis
 Attendance Sheet on Inter-
professional training
 Minutes of the Meeting on
collaboration towards patient
112
care.
EXPERT 4 Recommends policies  Conducts reliable assessments of the ability of resident physician in  Accomplished IPCR
and programs for providing safe, evidence-based, humanistic medical care to their patients.  Certificate of Attendance to
continuing education /  Demonstrates and applies sufficient knowledge of the basic and clinically Medical Fora, Symposiums and
training of Medical supportive sciences appropriate to specific medical field. Conferences
Practitioners and  Critically evaluates and applies current medical information and  Performance Evaluation for
Clinicians. scientific evidence for patient care. Resident Physicians
 Evaluates knowledge and uses it appropriately in a given clinical  Recommended policies and
encounter to develop meaningful clinical management plans. programs for continuous
 Plans, develops, and recommends policies and programs that will education / training of Medical
encourage continuing education of Medical Practitioners and Practitioners and Clinicians.
Clinicians around population health management, options for palliative
care, resource management, medical economics, organizational
governance and health policy.
113
MEDICAL SOCIAL SERVICES

Definition Ability to provide interventions to help clients and families manage medical conditions by mobilizing resources through partnerships
with other government agencies and community stakeholders and providing post -discharge support services.

BASIC 1 Provides assistance  Assesses referral cases to ensure that they are suitable for intake.  Assessment of Referrals /
through handling of  Identifies and clarifies the key issues to the problem situation and gather Cases
referrals, assessment, relevant information from client.  Client Medical Record
intervention and  Conducts needs and intake assessment to assess and identify severity and key  Records of home visits
monitoring of care / case risks and protective factor for intervention. and interviews
for the entire continuum  Engages clients, families, multi-disciplinary team and relevant stakeholders to  Care and Discharge Plan
of care. gather holistic and relevant information.  Social Report
 Uses different modes of engagement (e.g., home visit, telephone interview,  Clinical Practice
face-to-face interview) for the purpose of assessment, intervention and Guidelines for Medical
monitoring. Social Worker
 Creates and implements a care and discharge plan.
 Engages client to sustain effort in problem-solving.
 Provides social reports with proper consent (e.g., c, family, next-of-kin) to
relevant stakeholders to ensure continuity of care.
INTERMEDIATE 2 Conducts Care / Case  Monitors the referral system and fund utilization and recommends improvement  Assessment of Referrals
Planning to ensure as appropriate.  Care / Case Plan
quality service delivery  Coordinates between clients and medical team for counseling, medical  Results of Professional
of Medical Social Work assistance and welfare services. Assessment
in accordance with  Works with healthcare team to deliver patient-centric care across the care  Reports on Illness-
clinical practice continuum. related Psychoeducation
guidelines and integrate  Conducts care/case planning and goal setting with client based on standard and Counseling
care pathways. guidelines and professional assessment.  Clinical Practice
 Provides illness-related psycho-education and counseling. Guidelines for Medical
 Collaborates with clients, families, multi-disciplinary team and relevant Social Worker
stakeholders, including participation in case conference, to develop and review  Documented updates of
care and rehabilitation plans throughout the care duration. psychosocial assessment
 Adheres to protocols in accordance with clinical practice guidelines and and intervention
integrated care pathways.
 Provides documentation and timely updates of psychosocial assessments and
intervention in the medical records to be used by multi-disciplinary profession.
114
ADVANCED 3 Oversees the  Provides interventions to help clients and families manage medical condition  Care / Case Plan
implementation of plans, by mobilizing resources through partnership with healthcare and community  Results of Professional
activities and tasks to stakeholders. Assessment
ensure suitability of  Ensures that clients and families regain physical and mental well-being to  Reports on Illness-
interventions in achieve self-reliance. related Psycho-
addressing clients’  Oversees the performance of Medical Social Workers (MSWs) in delivering education and
needs. patient-centric care across the care continuum. Counseling
 Conducts closure of cases upon achieving sustained service outcomes for  Guidelines on Clinical
clients, families and communities Practice for Medical
 Represents department in inter-department or inter-agencies workgroups to Social Worker
discuss common and /or complex cases and formulate professionally  Documented updates of
endorsed treatment intervention plans. Psychosocial
 Implements and follows up on case/case plans and interventions to determine Assessment and
the suitability of care/case plans in addressing client’s needs, and modify Intervention
when necessary.
 Drafts social reports for complex cases to be reviewed by supervisor.
 Develops professional and engaged relationship with clients and other key
service stakeholders (e.g., doctors, nurses, counselors, and other relevant
health workers).
 Conducts needs assessment for complex cases by taking into account the
integration of a range of information independently.
EXPERT 4 Assumes overall  Fosters partnership with multi-disciplinary team and/or agencies to deliver  Presentation Materials for
responsibility including care/case plans. High Risk Case
high risk case/s for  Assumes overall responsibility for service area, department or clinical Conference
services area, to pathway (e.g., stroke discharge pathway) and critically analyze, evaluate,  Guidelines on Clinical
critically analyze, synthesize new and complex ideas and make strategic decisions. Practice for Medical
evaluate, synthesize  Leads in high risk case conferences in domain area Social Worker
new and complex ideas  Oversees the delivery of social services by MSWs to ensure high standard of  Key Priority Chart for
and make strategic practice. Capability and Processes
decision.  Identifies emerging trends that require domain attention (e.g., community, of Medical Social Work
social issues, new types of intervention), and guide the development of  Accomplished IPCR
interventions.  Accomplished OPCR
 Provides guidance and supervision to social service providers to ensure high
standard of practice.
 Chart key priorities for the social sector based on the identified new areas
that require domain attention (community, social issues) and ensure that
MSWs in the community develop the capability and processes to meet
demands.
115
MONITORING AND EVALUATING SKILLS

Definition Ability to monitor and evaluate job skills for increased productivity, narrow performance gaps, identify core skills, and fulfill DOH’s
Employees’ work responsibilities.

BASIC 1 Develops Skills  Focuses on skills assessments that are based on work responsibilities and  Skills Assessment Test
Assessment tests that are everyday tasks.  Skills Survey
focused on work  Assesses job skills through actual observation in the assigned workplace / Questionnaire
responsibilities. area, interview with supervisors and colleagues, and conducting surveys.  Self-Assessment Skills
 Provides prior advice of skills assessment test to give Employees the Test
opportunity to brush up on their skills set.  Accomplishment Report
INTERMEDIATE 2 Creates understanding on  Assesses skill sets that are relevant to the job role.  Skills Survey
the objectives of Skills  Encourages participation of Employees in the skill assessment process.  Skills Survey
Assessment test to  Personalizes skills assessment with the objective of making Employees Questionnaire
encourage participation understand why assessment is necessary for performance improvement and  Self-Assessment Skills
of Employees. achievement of their goals. Test
 Memorandum on Skills
Assessment Test
ADVANCED 3 Makes use of Skills  Provides access to equipment, tools, and references that Employees would  Job Manual
Survey and other Skills have in the actual work.  Skills Survey Results and
Assessment tools in aid  Plans, develops, and recommend implementation of skills assessment tests Analysis
of drafting policies and that will mimic real world environment and challenges.  Certificate of Attendance
programs to improve job  Conducts Skills Survey and analyzes results and drafts policies and programs in Managing Workforce
skills and talents. to improve or enhance job skills and talents. Skills Assessment
116
EXPERT 4 Develops, plans, and  Undertakes in-depth review of Skills Assessment Survey results and acts on  Skills Survey Results and
recommends systems improvement or enhancement of job skills for productivity and high Analysis
and measures for performance  Monitoring and
effective monitoring of  Designs Monitoring and Evaluation of skills assessment programs Evaluating Skills Program
monitoring and  Ensures that components of skills assessment tests are in place to ensure Design
evaluation of job skills. effectively monitoring their progress.  IT system, database, and
 Institutes measures that will address the weakness/gap of Monitoring and business process for
Evaluation of job skills. Monitoring and
 Initiates design of information systems, database, and business processes for Evaluating Job Skills
effective monitoring and evaluation of job skills.
117
NETWORKS, TELECOMMUNICATION, WIRELESS AND MOBILITY KNOWLEDGE

Definition Ability to demonstrate expertise on processes, hardware, and software employed to facilitate communication between maintained software and
hardware solutions that connect communication between people computer systems and devices.

BASIC 1 Demonstrates and applies  Identifies and describes differences between Local Area Networks  ICT Operations Manual
know-how in network (LAN, Wide Area Networks (WAN), Virtual Private Networks (VPN),  Information Systems
technologies. Internet, Intranets, extranets, telephony, Voice over IP (VoIP), and other Operations and Administration
networks. of DOH’s FHIS, NDHRIS,
 Describes common network topologies. HOMIS, NGAS, etc.)
 Applies knowledge in network technologies for maintained software and
hardware solutions.
INTERMEDIATE 2 Ensures appropriate web  Utilizes Cloud-based applications, local server-based applications and  ICT Operations Manual
applications for the applications installed on a local computer, and chooses among them.  Information Systems
maintenance and  Performs key tasks during the maintenance, administration, and securing Operations and Administration
administration of LAN of Local Area Networks. of DOH’s FHIS, NDHRIS,
and its security.  Recognizes methods of network access security. HOMIS, NGAS, etc.
 Exemplifies expertise on reliable and efficient data backup and
restoration.
ADVANCED 3 Works on knowledge on  Generates IT solutions that will result to improvements and better current  ICT Operations Manual
applicable computing business processes.  Client Server Architecture
concepts to deliver  Uses virtualization and cloud computing concepts, features in delivering  Information Systems
business needs. business needs. Operations and Administration
 Utilizes knowledge on clouds services from a business perspective. of DOH’s FHIS, NDHRIS,
 Initiates program that address the challenges faced by IT systems. HOMIS, NGAS, etc.
EXPERT 4 Adheres strictly with  Scrutinizes processes implemented and recognizes threats to networked  ICT Operations Manual
legal compliance on computer systems, including malware (viruses, spyware, adware).  Recommended policies and
accessibility and privacy  Decides when to choose between internally built and managed services procedures for optimum
associated with IT. and externally sourced services. performance of DOH’s ICT.
 Follows strict legal compliance on accessibility and privacy issued  Certificate of Attendance in
associated with IT. Computer Networking
Applications.
118
NURSING CARE
Definition Ability to render basic nursing care services to patients with the use of scientific, psychological and technological knowledge and to perform
support services to the medical officers/specialists as they diagnose and treat patients.

BASIC 1 Performs fundamental  Understands multiple dimension of nursing care for patient.  Medical History
nursing care functions  Applies knowledge in providing physical comfort and emotional support to  Medical Chart
from recording patient’s patient.  Accomplished IPCR
medical history to  Records medical history, health condition, and treatment modality in accurate individual performance
initiating treatment to and timely manner.  Client satisfaction
relieve pain and ease  Seeks information from appropriate sources on behalf of patient. survey (if available)
expressed pain.  Initiates treatments to relieve pain and suffering in light of patient values,
preferences, and expressed needs.
 Follows instructions from head nurse and requests from the medical
practitioners.
INTERMEDIATE 2 Responds, respects, and  Responds to the needs of patients and requests of medical group for assistance  Feedback from the
assesses patient’s values, especially in emergency cases. medical practitioners
preferences, decisional  Respects the needs, culture, religion of individual patients group.
capacity and expressed  Assesses patient values, preferences, decisional capacity, and expressed needs  Client satisfaction survey
needs. as part of ongoing assessment, clinical interview, implementation of care (if available)
plan, and evaluation of care.
 Respects the patient’s perspective regarding own health and concerns.
ADVANCED 3 Applies knowledge and  Manifests adaptability, compassion, punctuality, resilience and accountability  Client feedback (if
understanding on the in dispensation of nursing services. available)
effect of health and  Exercises critical decision-making in times of emergency and crisis  Anecdotal report on
social policies on situations. exercise of critical
persons from diverse  Understands the effects of health and social policies on persons from diverse thinking and decision-
backgrounds in backgrounds and cultures. making and
providing nursing care.  Recognizes the impact of personal values and beliefs about the management collaborative efforts
of pain and suffering and end-of-life care.
119
EXPERT 4 Demonstrates knowledge  Participates in various for a highlighting the importance of nursing as a  Record and reports on
and understanding on the profession and service. attendance in various for
ethical  Gets involved in management planning and decision-making for improved a Comprehensive Plan
health and nursing care. on Nursing System and
 Implements plan of care within legal, ethical, and regulatory framework of Services
nursing practice.
 Understands the ethical principles, values, concepts, and decision making that
apply to professional nursing practice, inter-professional collaborating and
nursing care.
 Acts with honesty and integrity in relationships with patients, families, and
other team members across the continuum of care.
120
NUTRITION AND DIETETICS SERVICES

Definition Ability to efficiently and provide nutrition and dietetic service in collaboration with other health providers within and outside the organization
to ensure the well-being of the public and patients.

BASIC 1 Under immediate  Assists in food preparation and distribution of meals to patients  Physical check on hygiene
supervision, performs  Performs actual food cooking and preparation  Record and reports of
technical and  Checks personal and staff hygiene. screenings and assessments
administrative support to  Conducts nutrition screening and assessment of patients made, reviews on deliveries
the provision of nutrition  Records and updates daily meals in the wards and perishables, meal surveys
and dietician services to  Assists in their view of deliveries and perishables  Feedback on food served
the hospital.  Food preparation
INTERMEDIATE 2 Under general  Prepares menu plan  Record and reports of

supervision, performs  Prepares delicate feeding formula screenings and assessments
support and technical  Checks deliveries and perishables made, reviews on deliveries
services to the clients  Checks personal and personnel hygiene and perishables, meal surveys
and does sensitive  Food and feeding preparation  Physical inspection
nutritional service such  Feedback on food served
as preparation of
nasogastric tube feeding
ADVANCED 3 With minimum  Renders diet consulting for in and out patients.  Records and reports on diet
supervision, performs  Adopts, modifies and makes arrangements for diet/menu in accordance consultations handled, menu
purely technical nutrition with the needs of the patients. modifications, food checking
and dietetic services to  Checks personal and personnel hygiene  Feedback on food served
clients.  Delegates and supervises work on cooking and food preparation.
EXPERT 4 Develops nutrition  Comes up with a Nutrition Plan for the target community and hospital  Nutrition Plan
planning for the general clients.  Minutes of meetings held
community and hospital  Renders diet consulting in and out of the organization.  Record and report on diet
clients; renders diet  Collaborates with other health providers in and out of the hospital consulting handled
consulting when organization.
requested  Does research and bench marking with more advanced organizations
121
OCCUPATIONAL SAFETY AND HEALTH KNOWLEDGE

Definition Ability to apply the knowledge of occupational health and safety principles, techniques and practices to ensure work safety and health.

BASIC 1 Responds to incidents  Provides support in collecting and reviewing accident reports  Employee Illness / Injury Report
that require basic to determine the likely cause of accident.  DOH’s Occupational Safety and Health
occupational health and  Documents accident reports and ensures that records and Policy
safety knowledge and documents are systematically compiled and kept in safe file for  Compliance with CSC’s MC 33, s.1997
provides proper easy retrieval and reference. – Policy on Working Conditions at the
documentation. Workplace
 Compliance with R.A. 110581 –
Occupational Safety and Health
Standards
 Certificate of Attendance on First Aid
Training
 Compliance with ISO 9001:2015 (Safety
Standards in QMS)
INTERMEDIATE 2 Implements systems and  Conducts investigations of personal injuries, illnesses, or  Employee Illness / Injury Report
procedures in line with death to determine potential causes.  DOH’s Occupational Safety and Health
occupational health and  Conducts surveys of DOH offices, laboratories, warehouses, Policy
safety knowledge and is and other work areas to identify potential hazards.  Compliance with CSC’s MC 33, s.1997
aware of dangers and  Identifies regulated hazards and refers to appropriate work – Policy on Working Conditions at the
risks and appropriate group for surveillance. Workplace
response  Compliance with R.A. 110581 –
Standards
 Compliance with ISO 9001:2015
(Safety Standards in QMS)
 Certificate of Attendance on First Aid
Training
 OSH Survey Report
122
ADVANCED 3 Maximizes results of  Analyzes survey results and recommends measures to  DOH’s Occupational Safety and Health
gathered data in surveys eliminate and control hazards and risks associated with Policy
and involves other units occupational health and safety.  Compliance with CSC’s MC 33, s.1997
of DOH to come up with  Collaborates with other groups across DOH’s bureaus, – Policy on Working Conditions at
quality measures to keep regional offices, and RHUs, to ensure awareness on work- workplace
up or eliminate hazards related safety and health hazards.  Compliance with R.A. 110581 –
and risks in line with Occupational Safety and Health
occupational health and Standards
safety.  Compliance with ISO 9001:2015
(Safety Standards in QMS)
 Certificate of Attendance in
Standards courses and seminars
 Certificate of Attendance in First Aid
Training
EXPERT 4 Strategizes proper and  Institutionalize the Occupational Health Program of DOH  DOH’s Occupational Safety and Health
effective, through policy development and recommendation. Policy
communication and  Teaches others on the importance of Occupational Health  Compliance with CSC’s MC 33, s.1997
implementation of Safety and Knowledge and actively promotes Occupational – Policy on Working Conditions at the
programs in line with Health Program of DOH. Workplace
DOH approved  Takes in-depth review of DOH Statistical Data Survey results  Compliance with R.A. 110581 –
Occupational Health on Employee Illness / Injury incidents as aid in policy and Occupational Safety and Health
Programs. program development. Standards
 Crafts initiatives aligned to the Occupational Safety and Health  Compliance with ISO 9001:2015 (Safety
Policy of DOH. Standards in QMS)
 Certificate of Attendance on
Standards courses and seminars
 Training Inventory on OSHS
 Statistical Survey Results and Analysis
on incidents of Employee illness and
injury
 Recommended policy on OSHS
123
OPERATING MEDICAL MACHINES, EQUIPMENT AND TOOLS

Definition Ability to operate and preserve medical machines, equipment, and tools to ensure reliability and availability for medical diagnosis, monitoring,
and treatment of medical condition.

BASIC 1 Runs medical machinery  Understands technical operation of medical machine/s, equipment, or  Preparation of medical
and handles tools with tools as aid ineffectively executing tasks. machine, equipment or tools
basic knowledge of  Works effectively on medical machine/s, equipment, or tools in  Ensures medical machine,
underlying principles accordance with instructional guide/manual equipment or tools are in good
working condition
INTERMEDIATE 2 Runs and handles  Applies technical and operational knowledge on medical machine,  Application of technical and
medical machinery and equipment, or tools in executing assigned tasks operational knowledge of
tools within-depth  Works effectively on medical machine/s, equipment, or tools in medical machine, equipment or
understanding of accordance with instructional guide/manual tools in accordance to
underlying principles instruction guide/manual
ADVANCED 3 Trains staff to use  Serves as resource person for advise on technical and operating  Resource person for technical
Medical machinery and principles of medical machine/s, equipment, and tools advice on the operation of
tools  Optimizes processes and procedures on the use of medical machine/s, medical machine, equipment or
equipment, and tools tools
EXPERT 4 Develops standard  Tracks and evaluates implementation of policies and procedures on the  Plans, develops and executes
operating procedures utilization of medical machine, equipment, and tools to ensure policies and procedures on
compliance to DOH’s standards in leveraging these resources utilization of machine,
 Plans, develops, and executes policies and programs to enforce and equipment and tools based on
ensure that medical machine, equipment, and tolls are utilized properly DOH’s set standards
and according to their purpose
 Builds and leverages internal network to work across the organization
and achieve results
124
ORGANIZING COMMUNITIES
Definition Ability to coordinate, organizes, and develops the individuals and groups, recipients/beneficiaries, or those involved/affected in facilitating
health programs/projects for targeted communities.

BASIC 1 Provides tactical support  Carries out groundwork by sending invitations, securing necessary  Community Organizing Plan
in organizing community documents such permits, and preparing needs for community events/  Press Release on Health Program
including groundwork, activities (e.g. health information campaign, training sessions,  DOH Health Calendar (DOH
communication, dialogues, consultations, etc.). Monthly Health Events)
attendance, materials ,  Drums beat attendance of beneficiaries and other community clients to  Attendance Sheet
data gathering as prescribed meetings or activities.  Minutes of the Meeting
appropriate.  Establishes links with individuals or leaders, informs them on their  Participatory Community
roles/ contributions to the success of the programs/activities, and the Research
standards that have to be met.
 Gathers data from the community and ensures its accuracy.
INTERMEDIATE 2 Connects with  Profiles the power dynamics in the community and enlists the support of  Databank of Community Health
community members, key influencers who are in formal roles as well as those who are looked Teams (e.g., NGOs, CSOs,
officials, and external up to as informal leaders. community leaders, LGU
steakholders to achieve  Taps the influence of formal and/or informal leaders in the community Officials, related government
objectives. when compliance, commitment and/or support among volunteers and agencies, volunteers, interest
other clients slows down or is withheld. groups and individuals, and other
 Initiates activities that aim to enhance cooperation and collaboration stakeholders)
among community members, volunteers and local government officials.  Minutes of the Meeting
 Is prompt and alert in assessing the quality of participation and  Participatory Community
involvement of volunteers and local officials, and identifies barriers as Research
well as issues/problems and takes action to address these within scope  KP Dashboard
of authority provided.  LGU Scorecard
 CHD (Center for Health
Development) Scorecard
 Performance Governance System
 Expenditure Tracking System
125
ADVANCED 3 Leverages network with  Gauges the readiness of the community and municipal officials in  Databank of Community Health
key influencers, both in embracing the project/activity, and develops strategies to gain their Teams (CHTs)
formal and informal support and buy-in.  Minutes of the Meeting
leadership roles to  Gathers key information essential to the planning and organizational  KPI Dashboard
achieve goals and process (e.g., internal information, audits, benchmarking information,  LGU Scorecard
objectives of community stakeholder input).  CHD (Centers for Health
health programs.  Bridges the community to institutions like municipal/local government Development) Scorecard
unit, CSOs, and other external clients, which has the responsibility for  Performance Governance System
basic services delivery or who have the capacity to assist communities  Expenditure Tracking System
realize their plans.  Participatory Community
 Mentors volunteers and builds capacities to organize, articulate, and Research and Analysis
exercise their rights to participate in making decisions that affect their
welfare.
 Provides tools and mechanisms to monitor the community’s progress
and facilitates resolution of conflicts of interest between the community
groups and the municipal/ barangay officials.
 Incorporates an awareness of current and future management directives,
required functional and technical expertise, resource requirements, and
targeted stakeholders into annual plans.
EXPERT 4 Demonstrates leadership  Keeps abreast on key national and international policies and  Minutes of the Meeting
and effective economic, political, and social trends that affect the health programs  KP Dashboard
management in the of DOH.  LGU Scorecard
execution of Bureau’s  Maintains thorough knowledge of departmental activities and key  CHD (Centers for Health
systems, policies, personnel involved in organizing communities. Development) Scorecard
processes, and measures  Leverages network with key influencers who are in formal roles as  Performance Governance System
to achieve strategic goals well as those who are looked up to as informal leaders to accomplish  Expenditure Tracking System
and objectives of health role.  OPCR
programs for targeted  Incorporates new processes and procedures into annual plan in  Strategic Plans
communities. organizing communities.
 Uses departmental systems, processes and/or programs appropriately
to accomplish strategic goals and objectives.
 Provides advice and guidance to resolve, implement and manage
program and policy issues that involves areas of uncertainty in
approach or methodology in organizing communities.
126
PATIENT – CENTERED CARE

Definition Ability to establish and maintain caring therapeutic interpersonal relationship with individual client; emphasizes the objective and procedural
aspects of caring for the patient.

BASIC 1 Displays the basics of  Assists individual, families and groups achieve optimum health,  Health Intervention
patient care and ethical independence and recovery in a professional caring manner. Programs
consideration with  Provides and manages direct practical caring whether health promotional,  Medical Charts
supervision. preventive, curative, rehabilitative or supportive, to individuals, families  Medical Diagnostic
(petitioners) or groups. Records
 Ensures confidentiality in respect to records and interactions; maintains  Medical/Health Records
patient’s confidentiality.  Patient Logs
 Seeks / consults with supervisor if allocated assignments are beyond  Accomplished IPCR
competence.  Job Descriptions
INTERMEDIATE 2 Defines the patient care  Identifies and meets care needs of individual, family, community in all health  Medical Charts
treatment required and care settings.  Medical Diagnostic
provides intervention  Demonstrates development of skills of analysis, critical thinking, problem- Records
essential to the solving and reflective practice.  Medical/Health Records
circumstance and  Acts as an effective member of health care team in a multi-disciplinary  Patient Logs
situation. approach to the care of patient/client.  Accomplished IPCR
 Job Descriptions
 Customer Satisfaction
Survey Results (if
available)
ADVANCED 3 Practices a specific  Determines own scope of practice utilizing the principles of academic practice  Medical Charts
discipline that (e.g., Medicine, Nursing, Psychiatry, Psychology, Social Work, etc.).  Medical Diagnostic
holistically assesses the  Recognizes own abilities and level of professional competence. Records
needs of a patient or  Conducts a systematic holistic assessment of client needs based on theories  Medical/Health Records
group of patients and evidence-based practice.  Accomplished IPCR
 Job Descriptions
 Customer Satisfaction
Survey Results (if
available)
127
EXPERT 4 Plans and integrates lines  Utilizes and critically evaluates knowledge of service philosophies including  Medical Charts
of disciplines related to DOH’s mission-vision, policies, procedures and standards.  Medical Diagnostic
patient-centered care and  Integrates knowledge in Primary Health Care systems into patient care. Records
aligns the services to  Disseminates knowledge of the Primary Health Care systems to individuals,  Medical/Health Records
DOH thrust and related groups, communities and colleagues.  Accomplished IPCR
standards  Demonstrates knowledge and a proactive approach in the identification and  Job Descriptions
prevention of instances of unsafe or unprofessional practice.  Customer Satisfaction
 Formulates decisions about care within the scope of professional practice and Survey Results (if
health standards. available)
 Compliance with the
Universal Health Care
systems
128
PEOPLE MANAGEMENT
Definition Ability to manage people development, their work activities and their performance with the goal of optimizing efficient use of talent; focuses
on unlocking and channeling Employee’s potential and sees this as success of DOH.

BASIC 1 Establishes an effective  Manages workload prudently and effectively.  Compliance with CSC MC
work climate.  Monitors and addresses workplace well-being; 30-1994 – (Special
 Manages Employee discipline in accordance with the CSC’s general Privileges (Paternity Leave,
principles governing public Employees and officers (Administrative Code Funeral Leave, Graduation
1987 on CSC). Leave,
 Resolves interpersonal or personal problems that are affecting performance. Wedding/Anniversary
 Recognizes and acknowledges good work. Leave, Birthday Leave,
Hospitalization Leave,
Accident Leave, Relocation
Leave)
9710 – Magna Carta for
Women
 Compliance with CSC
MC 08 s, 2004 – Parental
Leave for Solo Parent
 Accomplished IPCR, RFA
 CSS (if available) Report
 Minutes of Meetings.
129
INTERMEDIATE 2 Implements rigorous  Rigorously follows people management guidelines (i.e., for staffing,  CBRQS (Competency-
people management performance management, handling disciplinary action, etc.) based Recruitment and
practices.  Coaches others on the importance of following sound people management Qualification Standards) as
practices. defined by the CSC.
 Evaluates individual performance fairly, taking into account diversity.  CSSR (Customer
 Identifies opportunities that challenge and encourage and development of Satisfaction Survey Report)
people. if available
 Works one-on-one with staff to better understand their strengths and  Accomplished IPCR
contributions.  SPMS (Strategic
 Provides regular feedback; acknowledges success and the need for Performance Management
improvement. System)
 Balances the needs of employment and the organization.
 Develops and supports individual career plans and learning opportunities.
 Deals promptly with ineffective performance.
ADVANCED 3 Builds effective  Coordinates work to maximize individual strengths and addresses areas for  Accomplished IPCR
team/units. development.  SPMS (Strategic
 Optimizes diversity among team members to build strong teams with Performance Management
contemporary strengths. System)
 Seeks to bring people into the team with complementary skills.  Certificate of Attendance in
 Coaches, challenges and provides opportunities for growth by identifying Leadership and
new team assignments or sharing expertise between teams (i.e., job- Management courses and
shadowing, cross team assignments, etc.). seminars
 Creates expert teams to address specific or crisis issues.
 Fosters an openness, trust and solidarity among team members.
EXPERT 4 Implements broad-based  Implements HR strategy to ensure workplace capacity and diversity to meet  Accomplished IPCR
people management current and future needs.  Accomplished OPCR
strategies for the future.  Develops strategy for succession planning that supports the future mandate  SPMS (Strategic
of the organization. Performance Management
 Seeks and heeds early warning signs around resourcing and succession System)
planning; adapts HR plans and strategies as required.  Workforce Analysis and
 Builds leadership throughout the organization. Planning
 Ensures that management teams work to develop people through appraisals,  Certificate of Attendance in
career planning and development. Leadership and
 Builds an effective, sustainable organization through stewardship of human Management courses and
resources. seminars
 Integrates human resource planning needs into the DOH’s strategic
direction.
 Builds accountability and creates value for people management with the
broader organizational community.
130
PERFORMANCE MANAGEMENT STANDARDS

Definition The ability to collect, analyze, review and report performance data and establish scientific basis for performance targets and measures.

BASIC 1 Administratively  Monitors submission of performance management data (targets and  Accomplished IPCR
supports the accomplishment) to ensure compliance with existing policies on Performance  SPMS (Strategic
Performance Management. Performance Management
Management System  Coordinates schedule of attendees to the meetings on performance System)
(PMS) management.  Certificate of Attendance
 Takes charge of logistic concerns for performance management meetings in Leadership and
such as but not limited to presentation materials, equipment, and meals. Management courses and
 Maintains and updates database on Performance Ratings of offices/employees seminars
including the list of top/ outstanding performers and those with below  Attendance Sheet
satisfactory ratings.  Minutes of the Meeting
 Writes simple pro-forma communications such as but not limited to  Transmittal Letters related
acknowledgment and transmittal letters relative to performance management. to Performance
Management
INTERMEDIATE 2 Initiates appropriate  Reviews submitted performance management reports (targets and  Accomplished IPCR
actions in response and accomplishments) and provide feedback to offices.  SPMS (Strategic
related to performance  Takes minutes of performance review meetings and appeals on employee Performance Management
management rating. System)
 Drafts memorandum on instructions for concerned offices/ employees.  Certificate of Attendance in
 Prepares statistical reports on the top/outstanding performers and poor Leadership and
performers. Management courses and
 Provides technical advice on performance standards / systems seminars
 Minutes of the Meeting on
Performance Review
 Reports on Targets versus
Accomplishment
131
ADVANCED 3 Facilitates and  Conducts information awareness on the agency’s Performance Management  Accomplished IPCR
conducts programs to System.  SPMS (Strategic
enhance awareness on  Assesses the level of performance of offices/employees (Office/Individual Performance Management
the importance of the Performance Ratings) and prepares organization-wide reports. System)
performance  Consolidates, evaluates and analyzes issues/concerns of offices/employees  Certificate of Attendance
management system with respect to targets and accomplishments. in Leadership and
 Conducts performance related studies. Management courses and
 Conducts survey, FGD, research, policy studies, and benchmarking studies on seminars
Performance Management System.  Prepared report on
 Develops policies or enhances procedures on performance management. statistical data of top
performing and non-
performing Employees
EXPERT 4 Manages the  Establishes and develops a comprehensive Performance Management  Accomplished IPCR
performance program for DOH.  Accomplished OPCR
management system  Reviews and recommends proposals for enhancements and changes on  SPMS (Strategic
for DOH existing processes and systems on Performance. Performance Management
 Formulates operational policies and guidelines on DOH’s Performance System)
Management System.  Established
 Evaluates existing policies, processes and systems on Performance comprehensive
Management and proposes enhancements. Performance Management
 Develops communication and implementation plan on DOH’s Performance programs of DOH
Management System.  Recommended policies
and programs for the
enhancement of SPMS
 Established
communication plan and
implementation of the
DOH SPMS
in Leadership and
Management courses that
are focused on
performance standards of
individual and
organization
132
PLANNING, ORGANIZING AND DELIVERING

Definition Ability to set priorities, identify scope and allocate human, financial and logistical resources and requirements to meet individual, team or
organization’s targets and objectives.

BASIC 1 Understands and carries  Adheres to work standards, guidelines and procedures pertinent to  Operations Manual
out standards and project management such as use of resources, reporting on progress,  Compliance with ISO
guidelines to achieve etc. 9001:2015
the results needed  Effectively prioritizes sequences and schedules one’s own work  Accomplished IPCR
objectives and targets based on cascaded or assigned work  Job Description
priorities.
INTERMEDIATE 2 Performs the work  Efficiently executes and completes projects within set standards  Operations Manual
standards regularly with with no wasted resources, ahead of time, etc.  Compliance with ISO
periodic evaluation  Delegates tasks fairly and considering others’ workloads and 9001:2015
utilizing technology capability.  Accomplished IPCR
and management tools  Regularly reviews overall work schedules to ensure performance  Job Description
to effectively delegate targets are met.
activities/  Uses simple tools or methods to delineate project tasks, and
responsibilities to identifies responsible staff, schedule, resources, and time frame
others based on project plan.
ADVANCED 3 Plans out projects and  Anticipates potential issues and problems and creates contingency  Operations Manual
implements plan on required resources for the effective implementation of the  Compliance with ISO
improvements or project. 9001:2015
enhancements to deliver  Efficiently executes and completes projects within stated and  Accomplished IPCR
results within a given agreed criteria involving people, time and budget resources.  Project Procurement
timeframe. Management Plan (PPMP)
 APP (Annual Procurement
Plan)
 Budget Plan
133
EXPERT 4 Sets direction and  Adjusts plans or redirects resources across projects to fast track  Compliance with ISO
approximates strategies completion and achievement of overall goals. 9001:2015
to efficiently deliver  Guides and coaches team members and leaders in using tools,  Accomplished IPCR
programs through systems or processes to achieve project completion.  Accomplished OPCR
identified resources.  Coordinates with individuals or groups or seeks out partnerships to  Project Plans
ensure the effective implementation of various tasks/activities.  PER (Project Evaluation
 Demonstrates ability to distribute and/or assign work or goals to Report)
individuals based on their role or capability, effectively prioritizing,  Project Procurement
sequencing and scheduling their work, goals and/or strategies Management Plan (PPMP)
 Plans and directs operational activities of assigned clusters/teams  APP (Annual Procurement
and ensure effective delegation of responsibilities/accountabilities. Plan)
 Carries out strategic plans and policies as established by the DOH  Budget Plan
Secretary.  Job Description
 Uses a variety of approaches to coach, mentor, train or counsel for  Strategic Plans
effective planning, organizing and delivery of services to  Certificate of Attendance to
stakeholders. Conference/Forum on
 Establishes means to track/measure organizational performance and Innovation
objectives.
 Plans, designs, and implements new or cutting-edge
programs/processes.
134
POLICY DEVELOPMENT
Definition Ability to develop policy that generally involves research, analysis, consultation, and synthesis of information to produce recommendations
that involve evaluation of options against a set of criteria to assess each option.

BASIC 1 Prepares simple drafts  Assists in preparing drafts of administrative issuances and  Draft copy of Administrative
of administrative department orders. Issuances
issuances and DPOs  Prepares documents, references, research results and analysis, and  Minutes of Meeting
other materials necessary for developing a policy.  Research Agenda
 Coordinates activities necessary for policy development.
INTERMEDIATE 2 Identifies pressing  Takes initiative to research, evaluate, and consult to synthesize data  Draft copy of Administrative
issues that require and information to produce recommendation. Issuances
policy development  Evaluates information relevant to policy development.  Minutes of Meeting
 Rectifies gaps in data sources necessary in crafting policy.  Research Agenda
ADVANCED 3 Reviews existing  Reviews drafts of research and recommendation of policies aligned  Compliance with National
policies to strategic and operational plans. Ethical Guidelines for Health
 Recommends appropriate solutions to policy gaps. and Health-related Research
 Evaluates the integrity and comparability of data. 2017 (Phil. Health Research
Ethics Board)
 Ensures the application of ethical principles in the collection of data
 Compliance with DOH AO
appropriate to policy development.
2013-0025: National
Implementation of Health Data
Standards for eHealth
Standardization and
Interoperability (eHSI Release
01)
 Research Agenda
135
EXPERT 4 Designs, develops, and  Develops and recommends policies that will support the DOH’s  Compliance with National
recommends policy overall strategic direction and resolve the problem or issues in Ethical Guidelines for Health
question. and Health-related Research
 Involves identification of the guiding principles of the policy, 2017 (Phil. Health Research
possibly definition of a vision, and clear goals and objectives. Ethics Board)
 Identifies policy options for the organization using knowledge of  Compliance with DOH AO
Philippine health law. 2013-0025: National
 Ensures the consistency of policy integration into organizational Implementation of Health
plans, procedures, structures and programs. Data Standards for eHealth
Standardization and
01)
LOIs, and EOs
Policy Development in Public
Health Care System courses
and seminars.
136
POLITICAL SAVVY
Definition Ability to demonstrate confidence and professional diplomacy, while effectively relating to people at all levels internally and externally.

BASIC 1 Coordinates with the  Demonstrates an understanding of the interrelationships, roles and  Activity Reports
community officials to responsibilities of your organization.  Accomplishment
accomplish  Develops and maintains professional relationships. Reports
preparatory work  Demonstrates sensitivity to surroundings and acts accordingly in  Supervisory Checklist
conversations.
INTERMEDIATE 2 Connects community  Understands the political environment, management priorities, staff roles  Accomplishment
members, officials, and responsibilities, and grasps external factors impacting the Reports
and external organization.  Monitoring and
stakeholders to  Identifies when issues need to be escalated to higher authorities and Evaluation Report
achieve objectives effectively alerts appropriate officials.  Written Communication
and Reports
 Timely escalated of
issues, e.g., political,
environmental, staff
roles and
responsibilities, and
other internal and
external factors affecting
the DOH organization
ADVANCED 3 Ensures continuity and  Understands the political environment, management priorities, staff roles  Accomplishment Report
proper implementation and responsibilities, and grasps external factors impacting the on community-based
of the initiative for or organization. health programs
by the community  Networks with professional organizations, other government agencies,  Established database
LGUs (Local Government Units), individuals and interested groups to system of partners and
advance public health advocacies and programs network for public
health advocacies
EXPERT 4 Establishes long-term  Ensures positive outcomes and mission achievement.  National
partnerships and  Understands corporate priorities, cultural norms and unwritten rules for Accomplishment Report
systems that would success.  Recommended policy(s)
benefit the  Understands different people’s attitudes about power and politics and on priority programs and
community/project adapts personal approaches for optimal influence. their goals and
137
 Understands priorities, cultural norms, and unwritten rules for success at objectives
all levels of the organization.  Certificate of
Attendance on seminars,
conferences,
professional forums on
public health
 Established network of
professional
organizations, other
government agencies,
LGUs, individual and
interested groups for
public health advocacies
138
PREPARATION OF BUDGET PLANS AND ANNUAL BUDGET SUBMISSIONS

Definition Ability to effectively prepare of budget plans using the latest budgeting techniques, and preparation of budget submiss ions by agencies based on policy
priorities, medium term sector and departmental policy priorities, and up-to-date information on costing.

BASIC 1 Updates and maintains records  Inputs data and updates records accurately according to the FMIS  Updated records based on
based on FMIS operational operational manual and guidelines FMIS operational manual and
manual and guidelines and list  Meets the deadlines assigned for tasks and check for accuracy of guidelines
of inventories with cost and outputs.  List of inventories with costs
payable data.  Seeks advise from senior staff and applies the direction to achieve and payable data
results promptly.  Compliance with DBM Budget
 Follows instructions to produce complete and accurate lists of Circular 2016-4
inventories with costs and payables data.  Gathered data on cost trends
 Communicates tactfully with other units, customer or suppliers to and payables and other
obtain latest cost trends and payables data. information
 Communicates tactfully with other units, customers or suppliers to  Compliance with FMIS
obtain latest cost trends and information. Operational Guidelines
INTERMEDIATE 2 Ensures that preparation of  Produces accurate, clear and comprehensive schedules of annual  Prepared annual budget
annual budget are accurate and budget preparation for approval by management.  Validated cost estimates for
submitted on a timely manner;  Meets annual budget output and reporting deadlines. strategic and annual budget
includes budget for the  Ensures that new programs and projects in the budget submission are  Submitted budget for
implementation of new implementation-ready. implementation of new
programs and projects.  Reviews and validates cost estimates used in the strategic and annual programs and projects
budgets having regard to macroeconomic indicators issued by the  Compliance with DBM Budget
government. Circular 2016-4
 Questions any costs that appear to significantly differ from prevailing
cost norms.
ADVANCED 3 Works towards budget  Focuses budget programs towards the achievement of targeted results  Prepared annual budget
programs that are consistent of the agency.  Proposed and approved budget
with DOH’s plans and policy  Effectively manages multiple budget formulation teams to meet aligned with DOH’s plans and
priorities. annual budget deadlines. priority programs
 Ensures that proposed and approved budgets are consistent with the  Established standards in the
agency plans and policy priorities. implementation of budget
 Controls and manages the implementation of budget reforms and reforms and developments.
developments.  Compliance with DBM Budget
Circular 2016-4
139
EXPERT 4 Monitors and evaluates budget,  Uses FMIS information to inform decisions on resource allocation  Compliance with FMIS
forecasts, and performance to and strategies. operational guidelines
aid strategies and decision-  Monitors and evaluates budgets, forecasts and performance reports  Evaluated budget, forecasts and
making. regularly to ensure sound support to decision-making. performance reports
 Manages the allocation of resources in annual budget formulation  Allocated resources in the
within budget ceilings and ensures consistency with medium term annual budget
budget plans.  Compliance with DBM Budget
 Maintains an inquisitive mind in monitoring and evaluating budgets, Circular 2016-4
forecasts and performance reports, with emphasis on the cost of  Established guidelines on
goods and services, taking note of budget parameters and resource mobilization
investigating widely fluctuating costs.
140
PROCESS MANAGEMENT
Definition Ability to develop and monitor processes and organize resources to achieve desired results.

BASIC 1 Explains the business  Analyzes business processes to identify process owners, cycle time, variations  DOH’s QMS (Quality
process and workflow and redundancies to support streamlining and other business improvements. Management System)
and analyzes resources  Creates an effective work flow that effectively coordinates and integrates tasks Manual
to support achievement and functions.  Established workflow
of desired results. processes that are
aligned with DOH QMS
policy
 Compliance with ISO
standards
INTERMEDIATE 2 Breaks down and refines  Delineates complex processes into more simple tasks and functions.  DOH’s QMS (Quality
established processes for  Effectively communicates and coordinates with other stakeholders in the Management System)
enhancement and process. Manual
improvement  Establishes clear, well-defined processes necessary to achieve the desired  Compliance with ISO
outcomes. 9001:2015
 Standardization and
Compliance Certificate
ADVANCED 3 Develops business  Evaluates efficiency and effectiveness of resources utilization and results  Standardization and
processes and anticipates accomplishment. Compliance Certificate
potential problems with  Identifies and addresses process problems promptly and follows through to  DOH’s QMS (Quality
recommended measures ensure that corrective or recommended process updates are effectively Management System)
and solutions. implemented. Manual
 Identifies and takes advantage of opportunities to accomplish multiple  Compliance with ISO
objectives and obtain synergies through process development and 9001:2015
management.  Certificate of
Attendance in Quality
Systems Management
141
EXPERT 4 Plans out the resources  Organizes people and activities to accomplish results.  DOH’s QMS (Quality
and existing processes to  Serves customers by developing and maintaining SOPs and other Management Manual)
come up with desired policy/procedure guidelines that foster continuity of operations and  Standardization and
results and solutions. organizational resilience. Compliance Certificate
 Understands the various approaches for mapping the workflow of business  Compliance with ISO
processes to outline steps users follow and to develop a baseline for 9001:2015
improvements or reengineering.  Certificate of
Attendance in Quality
Management Systems
 Established Operations
Manual based on
established QMS of
DOH
142
PROCUREMENT PLANNING AND MANAGEMENT

Definition Ability to manage the process of acquiring goods and services necessary for the performance of the Department’s mandate and goals
complying with the requirements of RA 9184.

BASIC 1 Reviews preliminary  Performs initial screening of documents such as purchase requests,  Compliance with RA 9184
documents necessary for specifications and objectives of goods required. (Procurement Reform Act)
procurement activities.  Provides administrative support in procurement operations including,  Prepared APP (Annual
but not limited to, sourcing of vendors/contractors, coordination of Procurement Plan)
activities and documentations on BAC processes, APP (Annual  Prepared PPMP (Project
Procurement Plan), Project Procurement Management Plan (PPMP), Procurement Management Plan
and other procurement activities as appropriate.  Familiarized with BAC Policies
and Procedures
 Databank of Service
Contractors/Providers/Suppliers
Supply Chain Management
courses, seminars or training
INTERMEDIATE 2 Assists in planning for  Forecasts the Department’s requirements for supplies, equipment and  Compliance with RA 9184
procurement including services based on historical record and trends in procurement (Procurement Reform Act)
forecasts and generation activities.  Prepared APP (Annual
of data.  Evaluates, tabulates, computes, ranks and generates data on various Procurement Plan)
aspects of the procurement process.  Prepared PPMP (Project
Procurement Management Plan)
 Periodic Procurement Report
 Forecast for equipment, materials
and supplies requirement
143
ADVANCED 3 Ensures integrity of  Prepares procurement plan of DOH based on the projected  Compliance with RA 9184
procurement data and requirements and inputs of different Bureaus. (Procurement Reform Act)
information;  Counterchecks if data and documents are in compliance with the  Compliance with PhilGEPS
recommends revisions/ procurement processes and forms. (Philippine Government
enhancement of policies  Reviews requests for procurement of supplies/equipment/services and Electronic Procurement
and procedures as recommends approval of these requests. System)
necessary.  Recommends enhancements and/or changes in policies, procedures,  Prepared APP (Annual
and processes that support transparency and equal opportunity in the Procurement Plan)
procurement process.  Prepared PPMP (Project
 Processes service requests of different departments, with due Procurement Management
consideration on importance/priorities based on set guidelines. Plan)
 Compliance with BAC’s
Policies and Procedures on
Procurement
 Compliance with DOH’s
Transparency Seal policy
EXPERT 4 Oversees procurement  Approves the procurement plan and ensure its consistency vis-à-vis  Compliance with RA 9184
activities ensuring the approved yearly budget of the Department. (Procurement Reform Act)
compliance to principles  Approves requests for procurement of supplies/equipment/services of  Prepared APP (Annual
and standards as different departments Procurement Plan)
articulated in R.A. 9184.  Plans and implements cost-cutting, internal control and austerity measures  Prepared PPMP (Project
following the general principles and standards of procurement management Procurement Management
and the provisions of RA 9184. Plan)
 Promotes transparency and efficiency in the conduct of procurement  Compliance with PhilGEPS
procedures by streamlining policies and processes. (Philippine Government
Electronic Procurement
System)
 Prepared Budget Plan
 DOH’s Policies and Procedures
on Procurement
 DOH’s Transparency Seal
144
PROGRAM / PROJECT PLANNING AND MANAGEMENT

Definition Ability to plan, implements, monitor and evaluate projects/programs in order to achieve the set objectives within budget, time and quality
limits. Ability to manage human, financial, information technology and material resources.
BASIC 1 Assists in the  Demonstrates skills and knowledge in describing details of processes,  DOH Major Programs and Projects
development and allocation including manpower complement, and how cost and time According to 5 KRAs
implementation of estimate are developed for a specific program/project.  Prepared PPMP (Project Procurement
programs/project  Develops effective oral and written communication skills to interact with Management Plan)
team members.  DOH Health Calendar (DOH
 Able to explain the processes involved in the initial stage of a Monthly Health Events)
program/project and the development of an overall plan based on the inputs  Compliance with Philippine Health
provided by immediate supervisor or team leader. Agenda
 Compliance with Universal Health
Care
INTERMEDIATE 2 Implements the  Conceptualizes new program/project proposals relevant to the  DOH Major Programs and Projects
activities leading to the Department’s thrusts and mandate. According to 5 KRAs
delivery of outputs and  Develops program/project activity plans that are comprehensive and  PPMP (Project Procurement
objectives of the complete. Management Plan)
project/program  Evaluates new proposals, feasibility studies and/or revisions of a  DOH Health Calendar (DOH
project/program plan prior to recommendation. Monthly Health Events)
 Compliance with Philippine Health
Agenda
 Compliance with Universal Health
Care
145
ADVANCED 3 Develops plans,  Identifies issues, critical tasks and potential risk areas.  DOH Major Programs and Projects
strategies and targets to  Sets direction and course of actions to reach objectives and goals. According to 5 KRAs
ensure that  Identifies, evaluates, and implements measurement systems for ongoing and  PEP (Program Expenditure Plan)
program’s/projects future projects.  PPMP (Project Procurement
objectives are achieved  Delegates and leverages work, tasks and resources effectively. Management Plan)
 Respects and factors own and others’ existing projects to determine  DOH Health Calendar (DOH
realistic timeframes. Monthly Health Events)
 Breaks down projects into component tasks.  Compliance with Philippine Health
 Applies the concepts, principles and methods/techniques of planning and Agenda
managing project/program resources.  Compliance with Universal Health
 Monitors performance and evaluates results. Care
 PER (Project Evaluation Report)
 Certificate of Attendance in Project
Management courses and seminars
EXPERT 4 Leads in the  Adapts quickly to changing situations and modifies project plans when  DOH Major Programs and Projects
implementation and necessary. According to 5 KRAs
ensures alignment of  Can readily and accurately identify staff capabilities/availability in  PEP (Program Expenditure Plan)
projects to office allocating resources for proposed assignment.  PPMP (Project Procurement
mandate, objectives and  Tracks critical steps in projects to ensure completion within timeframe Management Plan)
goals  Identifies the skills of team members and analyzes the gaps in skills  DOH Health Calendar (DOH
required to complete the tasks. Monthly Health Events)
 Identifies assumptions, risks, project milestones, and determines  Compliance with Philippine Health
preliminary resources. Agenda
 Uses program/project insights, experiences and evaluation results to  Universal Health Care
improve and strengthen its management and implementation.  PER (Project Evaluation Report
 Certificate of Attendance in Project
146
PROVIDING SUPPORT AND SERVICES

Definition Ability to provide support and services in order to meet the administrative/clerical requirements of the office.

BASIC 1 Delivers support services  Ensures that services are delivered in a manner that suits the  Job Description
on time needs of the team in accordance to the work standards set by  Accomplished IPCR
DOH.  Accomplished CSSR (Customer
 Asks questions in order to clarify the needs and requirements Satisfaction Survey) if available
associated with team or section’s deliverables.
INTERMEDIATE 2 Manages expectations of  Recognizes opportunities to offer suggestions or alternatives  Job Description
team members in deli- to team members and explains the implications, benefits and  Accomplished IPCR
vering support services disadvantages.  Accomplished CSSR (Customer
 Diplomatically negotiates deadlines, in light of needs, Satisfaction Survey) if available
available options and resources.
ADVANCED 3 Balances urgent and  Respects negotiated deadlines and keeps others informed of  Job Description
important tasks when the progress or unpreventable delays related to the delivery  Accomplished IPCR
delivering support of services.  Accomplished CSSR (Customer
services  Accurately determines priorities in light of urgent tasks and Satisfaction Survey) if available
deadlines.  Certificate of Attendance in
Office Management courses and
seminars
EXPERT 4 Exceeds level of support  Supports others in managing their tasks/responsibilities by  Job Description
services by extending providing information or resources.  Accomplished IPCR
foresight to team  Proactively overcomes obstacles in service/support delivery  Accomplished CSSR (Customer
members by finding alternate ways in meeting internal clients’ needs. Satisfaction Survey) if available
 Demonstrates initiative in supporting the team by keeping  Certificate of Attendance in
abreast of their initiatives, situations, and needs. Office Management courses and
seminars
147
RECORDS MANAGEMENT
Definition Ability to establish a system of procedures in recording and safekeeping of documented information for ease of storage and retrieval.

BASIC 1 Understands and applies  Acquires sound knowledge of records management theories and practices  Compliance with R.A. 9470
basic concepts of records including current standards and recognized best practices. (Management and
management  Uses simple methods to design, set up, and maintain the records systems, Administration of Archival
retention and disposal schedules, indexing and classifying records. Records)
 Records Inventory
 Master list of Records
 Job Description
Basic Records and Archives
Management courses and
seminars
INTERMEDIATE 2 Complies to records  Adapts records management standards, including government policies on  Compliance with R.A. 9470
management standards period of retention and best practices, effectively in the institutional context. (Management and
 Applies range of records management tools and techniques. Administration of Archival
Records)
 Records Inventory
 Master list of Records
 Job Description
seminars
5S in Record Management
ADVANCED 3 Improves existing  Understands the legal and regulatory framework for records management in  Compliance with R.A. 9470
records management the Department. (Management and
system  Contributes to the development and implementation of institutional Administration of Archival
responses to changes in legislation or regulations directly affecting the Records)
management of records.  Certificate of Attendance in
148
 Advises on and implements new records management policies and Basic Records and Archives
classification systems. Management courses and
 Ensures that all documents are maintained in a manner compliant with seminars
organizational policies as well as laws.  Certificate of Attendance in
EXPERT 4 Institutionalizes  Develops and contributes to procedures, standards, practices for the  Compliance with R.A. 9470
improvements on records identification, description, classification, organization, storage, protection, (Management and
management retention and disposition of records. Administration of Archival
 Coaches others in effectively managing Records. Records)
 Recommended DOH Record
Policy
seminars
149
RESEARCH AND ANALYSIS

Definition Ability to demonstrate knowledge and application of terminology, tools, tactics, principles and practices for the successful implementation
of a plan.
BASIC 1 Conducts simple  Can properly identify a problem and form hypothesis based on the  Compliance with National Ethical
research using technical information gathered/presented. Guidelines for Health and Health-
language  Can develop a plan appropriate to the research methods/techniques related Research 2017 (Phil. Health
to be used. Research Ethics Board)
 Has the ability to draft/write research paper using controlled  Compliance with DOH AO 2013-
vocabulary/jargon and is able to identify appropriate resources 0025: National Implementation of
specific to the discipline or information. Health Data Standards for eHealth
Standardization and Interoperability
(eHSI Release 01)
 Technical Report
 Inspection Records
 Focus Group Discussion Results
Report
150
INTERMEDIATE 2 Fits research and its  Applies appropriate research techniques/methodologies in the  Compliance with National Ethical
methodology with development of research initiatives in support of the Department’s Guidelines for Health and Health-
organization’s goals goals. related Research 2017 (Phil. Health
and existing literatures  Develops a research plan and implements appropriate research Research Ethics Board)
methods/techniques using controlled vocabulary/jargon and is able  Compliance with DOH AO 2013-
to identify appropriate resources specific to the discipline or 0025: National Implementation of
information. Health Data Standards for eHealth
(eHSI Release 01)
 Focus Group Discussion Results
Report
ADVANCED 3 Ensures research is  Possesses detailed knowledge and clear understanding of the range  Compliance
Focus Groupwith NationalResults
Discussion Ethical
research is relevant and of ideas and information through logically structured descriptions Guidelines
Report for Health and Health-
reliable and narratives that relate to the research area concerned.  IPCR
related Research 2017 (Phil. Health
 Ensures that research plans, techniques and strategies to be Research Ethics Board)
employed are all based on sound analysis of information.  Compliance with DOH AO 2013-
 Conducts preliminary assessment of results to ascertain validity and 0025: National Implementation of
accuracy of information. Health Data Standards for eHealth
(eHSI Release 01)
 Qualitative and Quantitative Data
Results Report
EXPERT 4 Uses research and its  Oversees, assesses and provides guidance on the utilization of  Compliance with National Ethical
analyses to improve resources (e.g. financial, personnel and time) required to complete Guidelines for Health and Health-
DOH organization a proposed research related Research 2017 (Phil. Health
 Utilizes research data and outputs as basis for developing plans Research Ethics Board)
and strategies to achieve the Department’s policies, objectives, and  Compliance with DOH AO 2013-
initiatives 0025: National Implementation of
Health Data Standards for eHealth
(eHSI Release 01)
 Recommended evidence-based plans,
programs and activities aligned to
DOH mandate.
151
RESILIENCE
Definition Ability to respond professionally in stressful and difficult situations; adapts quickly to change and easily considers new approaches.
BASIC 1 Is open to changes in  Understands changes in work tasks and environment as well as the basis for  CSSR (Customer Satisfaction
work environment change. Survey Results) if available
 Exhibits calmness and ease in ambiguous situations.  Job Description
 Certificate of Attendance in Change
INTERMEDIATE 2 Adapts to work changes  Remains flexible and welcomes ambiguous situation, accurately assesses risks  CSSR (Customer Satisfaction
and options. Survey Results)
 Diverts direction and reorients quickly and acts decisively at the right time.  Job Description
ADVANCED 3 Responds positively to  Thinks and acts effectively under pressure.  CSSR (Customer Satisfaction
needs even under  Persists towards solutions and goals in changing circumstances. Survey Results)
pressure  Acknowledges new information and adjusts responses accordingly.  Job Description
EXPERT 4 Sets as a good example  Adjusts timelines, results and expectations appropriately to changing needs.  CSSR (Customer Satisfaction
and mentors team  Overcomes obstacles to achieve results. Survey Results) if available
members  Identifies ways to incorporate new practices into existing framework.  Job Description
 Models, leads, train, and motivate multiple levels of personnel to deal  Accomplished IPCR
effectively with ambiguity and change.  Accomplished OPCR
Leadership and Management
152
RESPECTING AND CARING FOR PATIENTS

Definition Ability to establish a relationship of trust with patient by treating him/her with respect to his/her religious, cultural, or social background;
respecting the right of patient to confidentiality and privacy.

BASIC 1 Exhibits concern to  Listens and responds to patient’s needs and preferences.  Patient’s Feedback if available
patients  Establishes initial assessment of patient’s medical requirements.  Medical Record
 Maintains and updates database of medical records.  Medical Charts
 Skillfully and comfortably educates and interacts with patients in a way that  Diagnostics Report
satisfies them.
INTERMEDIATE 2 Caters to patients’  Provides and coordinates patient care and ensures to give him/her  Medical Record
needs information they need in a way he/she can understand  Patient’s Feedback
 Treats patient attentively and conscientiously.  Medical Charts
 Manages and utilizes biomedical information efficiently in solving  Diagnostics Report
problems and makes decision that are relevant to the care of patients.  Updated and maintained
records on patient’s
biomedical information
ADVANCED 3 Put premium on  Works in partnership with patient and respects his/her right to reach a  Medical Record
patients’ decisions and decision on treatment and care.  Patient’s Feedback
space  Provides adequate follow up to the patient with reasonable amount of  Established IT system that
time. supports Patient Care
 Consistently utilizes the Information Technology platform to improve the  Certificate of Attendance in
care not only for individual patients but populations of patients. Patient Care Management
 Establishes initiatives to broaden knowledge and experience in the field  Observed confidentiality of
of better care for patients. patient’s medical information
EXPERT 4 Leads in the treatment  Exhibits a wide range of medical knowledge to diagnose, prescribe the  Training materials for Patient
of patients right treatment and medication to heal illnesses and injuries. Care Management
 Identifies foreseeable risks associated with treatment and tells patient  Attendance Sheet in Training
about any risk that may have serious consequence. on Patient Care Management
 Guides medical teams in proper care of patients.  Medical Record
 Utilizes evidence-based (actuarial) decision support tools to continually  Decision Support Tools in
supplement clinical experience in caring for patient. Caring for Patient
 Engages in the continuous improvement of current innovations for patient  Established new and creative
care. idea in caring for patients.
153
RISK MANAGEMENT
Definition Ability to plan, develops, and implement measures that will avoid, overcome or compensate for elements of risk.

BASIC 1 Collects risk-related  Demonstrates basic understanding in identifying risk.  Adherence to DOH Quality
data  Gathers data (variations in the process, trends, public Control Policies and
comments/opinions and others) available needed for risk assessment. Procedures
 Provides assistance in periodic review of activities to ensure work in  Adherence to Quality Manual
compliance with risk objectives.  Compliance with ISO
9001:2015 (Risk-based
Thinking)
 Established Risk Register
System
 CAPA (Corrective Action and
Preventive Action) Plans for
non-conformance events
 Adherence to DOH’s Risk
Assessment Policies and
Procedures
Risk Management courses,
training or seminars
INTERMEDIATE 2 Prevents identified risks  Collaborates with process owners to ensure compliance with regulatory  Adherence to DOH Quality
from happening requirements. Control Policies and Procedures
 Evaluates controls to help mitigate negative outcomes through  Established Quality Manual
prevention or detection and correction.  Compliance with ISO
Thinking)
 Established Risk Register
System
 CAPA (Corrective Action and
 Adherence to DOH’s Risk
Procedures
154
ADVANCED 3 Establishes advanced  Aligns efforts considering individual, department/division/section, and  Established guidelines on
risk detection organizational strategies. DOH Quality Control
mechanisms  Communicates the impact of identified risks and recommends Programs
corrective action.  Established Quality Manual
 Conducts periodic review of compliance with risk objectives.  Compliance with ISO
 Establishes controls to help mitigate negative outcomes through 9001:2015 (Risk-based
prevention or detection and correction. Thinking)
 Maintains consistent data.  Established Risk Register
System
 Recommended DOH’s Risk
Procedures
EXPERT 4 Sets up institutionalized  Establishes or relies on proven risk management methods, models,  Mapped out QMS strategies
systems to mitigate and tools. that are aligned with DOH
risks  Develops solutions to mitigate risk and maximize value. mandate
 Identifies the risks of negative outcomes (including inadvertent error  Enhanced / improved Quality
or fraud). Manual based on identified
 Manages work and information within a strategic framework. process gaps
 Quantifies and assigns probabilities to risks and opportunities (level  CAPA (Corrective Action and
and likelihood). Preventive Action) Plans for
 Compliance with ISO
Thinking)
 Enhanced / improved Risk
Register System
 Recommended policies and
procedures in Risk
Assessment Procedures
155
SCIENTIFIC KNOWLEDGE FOR HEALTH/MEDICAL STAFF

Definition Ability to maintain basic level of biomedical/scientific knowledge and understanding of areas of research conducted and/or
supported by DOH.

BASIC 1 Prepares preliminary  Adjusts administrative services provided in response to an  Adherence to National Ethical
work for scientific understanding of the core work activities of the scientific Guidelines for Scientific
endeavors workforce. Research (Philippine National
 Analyzes, verifies and documents scientific research Health Research System)
reporting requirements.  Certificate of Attendance in
Medical Research training,
courses or seminars available in
DOH’s Research Institute for
Tropical Medicine
 Familiarity and practice based on
National Health Atlas (DOH’s
Philippine Institute of Traditional
and Alternative Health Care)
 Updated information and
knowledge acquired from
Scientific and Medical Journals
in the Philippines
INTERMEDIATE 2 Updates oneself on  Checks for developments in intramural research, extramural  Adherence to National Ethical
latest medical/ scientific research and/or clinical trials. Guidelines for Scientific
research  Consults with scientific experts to interpret complex Research (Philippine National
biomedical research information to include in DOH’s Health Research System)
medical journal / communication materials.  Updated information and new
Scientific and Medical Journals
in the Philippines
Medical Research training,
courses, or seminars available in
Tropical Medicine
156
 Updated information and new

ADVANCED 3 Applies  Develops a general understanding of the scientific research  Adherence to National Ethical
medical/scientific priorities for the DOH as a whole and for specific community Guidelines for Scientific
literatures in served. Research (Philippine National
organization’s  Reviews professional, medical and other scientific literature Health Research System)
communication to ensure up-to-date and accurate scientific information is  Attendance in Medical Research
materials included in communications materials. training, courses or seminars
available in DOH’s Research
Institute for Tropical Medicine
 Updated knowledge and
information acquired from National
Health Atlas (DOH’s Philippine
Institute of Traditional and
Alternative Health Care)
 Updated knowledge acquired
from Scientific and Medical
Journals in the Philippines
 Updated knowledge and new
information acquired from
Bulletin of the World Health
Organization
EXPERT 4 Applies medical/  Effectively utilizes ongoing diagnostics test to mod  Adherence to National Ethical
scientific literatures to  Translates scientific understanding to the types of positions, Guidelines for Scientific
organizational work staff, and learning and development activities needed to Research (Philippine National
plan successfully carry out the mission of the DOH. Health Research System)
 Understands the core work activities that Program staff  Certificate of Attendance in
engages in to carry out their work and how this impacts the Medical Research training,
DOH mission. courses or seminars available in
Tropical Medicine
 Acquired new knowledge and
information acquired from
information acquired Scientific
157
and Medical Journals in the

Philippines
information acquired Bulletin of
the World Health Organization
158
SCIENTIFIC REVIEW MANAGEMENT

Definition Ability to plan and conduct scientific review activities to ensure an unbiased, informed review process, and successful programmatic
outcomes.

BASIC 1 Conducts preliminary  Assesses applications and reviewers for potential conflict of  Preliminary assessment of applications
assessment of interest or appearance of conflict of interest of reviewers
proposals  Assesses completeness of the applications/proposals and  Proposal for Scientific Review
monitors for adherence to instructions  List of Selected Candidates for
Scientific Review
INTERMEDIATE 2 Prepares report of  Assesses needs for reviewer expertise, assesses expertise of  Assessment of potential reviewers’
assessment of review potential reviewers, recruits appropriate reviewers, and abides expertise and ensure objective and
by policies/practices for maintaining fair and equitable practice unbiased selection based on the
in this recruitment established standards of qualifications
 Communicates accurate and up-to-date DOH peer review set by DOH for Scientific Reviewer
policies and instructions to educate and train reviewers  Knowledge and tools for data mining
 Determines the expertise required for the review panel for qualitative and quantitative results
 Summarizes scientific review meeting outcomes and analysis
communicates to appropriate audiences  Assessment Report on Qualifications of
 Utilizes knowledge of and tools for data-mining to analyze Scientific Reviewer
information both qualitatively and quantitatively to support the  Minutes of the Meeting
review process  Attendance Sheet
ADVANCED 3 Facilitates peer review  Identifies and assigns reviewers with the required expertise,  Coordinates activities for Scientific
or fair approval of taking into consideration scientific excellence, as demonstrated Review including peer review
by grant and publication record; experience and fairness in the meetings, proposal/ application
proposal
peer review process; and breadth of expertise submission, and award process
 Manages peer review meetings consistent with applicable  Assessment Report on Qualifications
statute, regulation, and policy of Scientific Reviewer
 Understands the various stages of the DOH  Creation of Committee for Panel
application/proposal submission, referral, administrative Review of Candidates for Scientific
review, and award process Review
EXPERT 4 Supervises for a  Monitors and oversees the scientific review process and ensures  Overall supervision of the entire cycle
quality scientific consistent quality through the appropriate application of rules, of Scientific Review process
regulations, guidance, and requirements  Measures success rate of Scientific
review
Review program
159
 Adherence to Memorandum
Circulars on Selection of Scientific
Reviewer
 Monitoring and Evaluation of
Scientific Review Program
160
STATISTICAL RESEARCH FOR HEALTH

Definition Ability to accurately design data acquisition methods, assess data quality/reliability, analyze trends using statistical methodologies, monitor,
and report health statistics and other data relevant to clients using necessary software and aids.

BASIC 1 Retrieves and analyzes  Is aware of data sources directly relevant to own work or subject area.  Adherence to National Ethical
data under supervision  Identifies strengths and limitations of data sources they use. Guidelines for Health and
of superior  Suggests data needs and acquisition methods. Health-related Research 2017
 Understands principles of sample and survey design and collection (Phil. Health Research Ethics
methods. Board)
 Conducts fieldwork and desk research for data retrieval.  Adherence to DOH AO 2013-
 Do a preliminary run of analysis. 0025: National Implementation
 Checks validity and integrity of data. of Health Data Standards for
 Monitors health data/statistics as directed by superior. eHealth Standardization and
 Consolidates data into a report.
01)
 Qualitative and Quantitative
Data Results Report
 Technical Report on Health
Research and Analysis
 Directory of health-related
agencies, private sectors,
interest groups and individuals
(volunteers) and other partners
161
INTERMEDIATE 2 Designs data collection  Has detailed knowledge of data sources in their work area and working  Adherence to National Ethical
methods and tools, and knowledge of other data sources in related areas. Guidelines for Health and
analyzes data to make  Can identify and assess suitability of other data sources. Health-related Research 2017
conclusions  Plans and implements data acquisition methods. (Phil. Health Research Ethics
Board)
 Compliance with DOH AO
2013-0025: National
Standardization and
01)
Data Results Report
ADVANCED 3 Approves methods and  Can develop or design or manage surveys and new data collection from  Adherence to National Ethical
tools, and recommends administrative sources. Guidelines for Health and
policies, programs to  Supervises fieldwork and desk research for data retrieval. Health-related Research 2017
address concerning  Finalizes overall analysis to makes conclusions and generalizations. (Phil. Health Research Ethics
health statistics  Directs and implements monitoring of health data/statistics. Board)
 Reports significant findings.  Compliance with DOH AO
2013-0025: National
Standardization and
01)
Data Results Report
162
EXPERT 4 Mentors staff on health  Provides technical knowledge on health statistics.  Adherence to National Ethical
statistics, sets standards  Establishes standards for statistical research on health. Guidelines for Health and
of department, and  Lobbies for policies and programs for effective management of statistical Health-related Research 2017
lobbies for policies, research on health. (Phil. Health Research Ethics
programs to address  Encourage continuous learning on statistical health through seminars and Board)
concerning health membership in professional organizations of statisticians.  Compliance DOH AO 2013-
statistics 0025: National Implementation
of Health Data Standards for
eHealth Standardization and
01)
Data Results Report
163
SUPPLY CHAIN MANAGEMENT

Definition Ability to plan, review, and execute processes to monitor the flow of goods and services including the movement of DOH equipment,
materials and supplies, work-in-process inventory from point of origin to point of consumption.

BASIC 1 Exhibits a simple  Demonstrates basic knowledge of supply chain management.  Prepared Dispatch / Delivery
procedure/phase of  Performs administrative tasks (e.g. transmit orders and updates on status Report
supply chain of delivery).  Adherence to DOH’s Manual
management operation,  Assists in documenting of processes in the assigned area in supply chain. of Operation in Supply Chain
which may require  Compiles, organizes and files in safe and secure documents and records Management
guidance. necessary in the day-to-day operations of assigned Unit.  Secured documents and
records of day-to-day
operations of assigned Unit.
INTERMEDIATE 2 Complies with supply  Complies with administrative controls over warehousing activities, i.e.,  Prepared Dispatch / Delivery
chain management control the movement and storage of materials within the warehouse. Report
regulations and control  Prepares and responds to communication from internal and external  Adherence to DOH’s Manual
in carrying out assigned customers that require some analysis to handle a concern or request. of Operation in Supply Chain
responsibilities and  Coordinates with different offices and specific department for supply Management
tasks and coordinates chain activities to establish assumptions, considerations and guidelines.  Prepared Bill of Lading
with others to deliver  Monitors and controls the movement and storage of supply within the  Prepared Certificate of Origin
results. warehouse.  Updated and maintained
 Effectively collaborates and communicates with supply chain members to CPRS (Client Profile
ensure timely delivery of equipment, materials, or supplies from the point Registration System)
of origin to user/customer.  Recorded / documented
 Integrates movement demands with vehicle resources. Customs Import Declaration
 Recorded / documented Entry
Declaration for Advance
Customs Import Duty
(ACID)
 Prepared Letter of Credit
(L/C) transaction
164
ADVANCED 3 Analyzes the  Applies a total system approach to designing and managing the entire  Reviewed Bill of Lading data
operational issues and flow of information, materials, and services.  Reviewed Certificate of
recommends programs  Provides solutions to day-to-day operational issues that are escalated by Origin
based on studies and the subordinates.  Reviewed CPRS (Client
reviews to improve the  Manages transportation operations. Profile Registration System)
supply chain operation  Ensures efficient use of transportation resources while meeting the needs  Reviewed and checked
of customers. documentation on Customs
 Analyzes causes of bullwhip effect and recommends action to minimize, Import Declaration
if not totally avoid.  Reviewed and checked
documentation on Entry
Declaration for Advance
Customs Import Duty
(ACID)
 Reviewed and checked
documentation on Import
Permit
documentation on Letter of
Credit (L/C) transaction
documentation on Life Cycle
Costing (LCC)
 Compliance with R.A. 1937 –
Tariff and Customs Code of
the Philippines
165
EXPERT 4 Synthesizes and  Integrates activities across organization on the supply chain by ensuring  Assured integrity of
evaluates the information visibility in inventory levels, anticipate supply and product in documents and records of the
organization’s transit. whole cycle of Supply Chain
programs in line with  Balances supply with demand considering both lead time and demand Management
supply chain viability created by supply patterns not matching demand patterns  Compliance with R.A. 1937 –
management and  Defines controls and measures to mitigate bullwhip effect. Tariff and Customs Code of
recommends plans and the Philippines
policies to address gaps  Recommended policies and
and improve operation procedures to ensure
efficiency compliance with statutory
and regulatory requirements
in Supply Chain Management
 Established CAPA
(Corrective Action /
identified non-conformance
of events in Supply Chain
systems and procedures
 Prepared OPCR
 Well-defined policies and
procedures to avoid bullwhip
effect / inefficiency in supply
forecast
166
SYSTEMS ADMINISTRATION AND DATA MANAGEMENT
Ability to understands and demonstrates knowledge of applicable information systems, concepts, principles, and practices related to
Definition
their use and application; manages data storage and retrieval systems by applying data models, standards, and processes.

BASIC 1 Manifests fundamental  Assists customers by developing and providing supplemental  Operations Manual
understanding of the guidance, communications, and education tools (e.g., training  Compliance with PhilGEPS
principal concepts, materials, SOPs, job aids, business rules) for automated workflows (Philippine Government
structures, processes, and information management systems. Electronics Procurement
and procedures of  Utilizes knowledge of data mining and its various uses to perform System)
information systems tasks.  Information Systems
management  Works in support of contract administration activities for long term, Operations and
extensive technical service contracts in support of information Administration of DOH
systems and/or workflows, including supplemental technologies. (FHIS, NDHRIS, HOMIS,
 Maintains working knowledge of various information systems as NGAS, etc)
sources of data, the business applications of the various source  Service Request Form
systems, and how these data sources integrate with and impact data
reporting and workflows.
INTERMEDIATE 2 Applies information  Ability to assist in or perform feasibility studies to evaluate different  Operations Manual
systems concepts and vendors or products as they relate to business/functional system  Compliance with PhilGEPS
principles in resolving requirements. (Philippine Government
escalated problems of  Understands the system development life cycle (SDLC), ranging from Electronics Procurement
technical support gathering system requirements to testing of systems, to effectively System)
provide systems support.  Information Systems
 Manages and tracks approvals for end user access to systems in Operations and
coordination with applicable IT groups or system owners. Administration of DOH
 Maintains, analyzes and/or updates a computer database. (FHIS, NDHRIS, HOMIS,
NGAS, etc)
ADVANCED 3 Integrates technical  Manages, maintains, and regularly monitors systems as applicable to  Operations Manual
support requirements business areas of responsibility to ensure effective performance.  Compliance with PhilGEPS
with business  Recommends efficient and effective automated systems or automated (Philippine Government
processes and workflow approaches for a variety of uses. Electronics Procurement
strategies System)
 Information Systems
Operations and
167
Administration of DOH
(FHIS, NDHRIS, HOMIS,
NGAS, etc)
EXPERT 4 Engineers,  Establishes and supports the identification of business requirements  Operations Manual
coordinates, and that will serve as standards for system business rules, system features,  Compliance with PhilGEPS
approves significant and the automation of processes and workflows. (Philippine Government
enterprise-wide  Conducts ongoing analysis of workflow data and end user survey Electronics Procurement
information systems results to assess process efficiency and effectiveness, taking System)
solutions that align corrective action as necessary.  Information Systems
with organizational  Considers the challenges of development, the benefits and Operations and
processes and long- applications of data warehouses, and best practices to implement Administration of DOH
term strategies. applications. (FHIS, NDHRIS, HOMIS,
 Remains abreast of changing and emerging technologies and how NGAS, etc)
these technologies could provide solutions that align with  Certificate of Attendance to
organizational processes and long-term strategies. IT Courses and Seminars
168
TECHNICAL CONSULTING
Definition Ability to provide expertise, technical guidance and training to ensure projects and operations are carried out effectively.

BASIC 1 Shares technical  Demonstrates broad learning perspectives.  Prepared Technical
knowledge to solve  Serves as a resource to others on technical/work issues and problems. Report
work problems  Develops awareness that the key tool to consulting is the integrated person of a  Presentation
consultant. Materials on
Technical
Information in
specific subject of
expertise/experience/
knowledge
 Job Description
 Prepared IPCR
INTERMEDIATE 2 Provides timely help  Actively guides others in interpreting and solving work issues.  Prepared Technical
and expertise to clients  Provides advice on situations requiring immediate attention. Report
 Willing to take the extra mile for the client to level with the best practices in a  Presentation
given field. Materials on
Technical
Information in
specific subject of
knowledge
 Job Description
 Prepared IPCR
ADVANCED 3 Ensures clients receive  Explores, develops and presents alternatives and approaches.  Prepared Technical
up-to-date and effective  Grasps complexities and perceives relationship among issues. Report
solution/ information  Proactively shares information and resources across organization.  Presentation/
 Evaluates and improves client experience through account management, Instructional
assessment and measuring end result of the consulting activity. Materials on
Technical
Information in
specific subject of
169
knowledge
 Job Description
 Prepared IPCR
 Minutes of ManCom
Meeting
 Minutes of Team
Meeting
EXPERT 4 Mentors clients in  Shares and discusses critical information that increases other employees’  Technical Report
addressing the technical understanding.  Developed, designed,
problem at an  Actively supports continuous learning and keeps abreast of new developments implemented and
organizational level within technical area. measured results of
 Finds appropriate ways to use new ideas, approaches, and knowledge to more Instructional
effectively address organizational challenges. materials on
Technical
Information in
specific subject of
knowledge
 Certificate of
Attendance in
Technical Consulting
 Prepared IPCR
 Minutes of ManCom
Meeting
 Minutes of Team
Meeting
170
TECHNICAL WRITING
Definition Ability to write useful, relevant and accurate information on a particular occupational field where body of knowledge, complex ideas,
concepts, processes or procedures need to be communicated. Geared to a specifically target audience in order to enable a set of actions on the
part of the audience in pursuit of a defined goal.

BASIC 1 Practices simple  Applies basic knowledge and understanding of written communication to  Prepared Technical Write-
technical convey field-specific information, data, or reports. ups on the subject of
communication  Writes in a clear and concise manner to be able to convey information to expertise
a targeted audience.  Prepared Technical Report
 Coordinates with other departments to gather data/information relevant to  Job Description
a report.  Prepared IPCR
INTERMEDIATE 2 Produces technical  Documents research, abstracts, guides, or other useful information to  Prepared Technical Write-
documentation serve as reference for similar and future research or study. ups on the subject of
 Applies specific tools and knowledge in order to produce technical expertise
documentation and present in a clear and concise manner.  Prepared Presentation /
 Knows how to ask questions to a specific audience in gathering data for Instructional materials on
survey on specific field research and able to document, analyze, and Technical Information in
come up with a written report. specific subject of
knowledge
 Prepared Statistical Data
and Analysis Report
in Technical Consulting
 Prepared IPCR
171
ADVANCED 3 Translates elaborate and  Uses graphics, quantitative and qualitative interpretation of data to aid  Prepared Technical Write-ups
deep understanding of decision makers in analyzing root causes of problems and coming up  Planned, designed and
technical concepts to with alternatives in the process of decision making. developed Instructional
technical reports  Reviews written technical report to ensure accuracy and relevance of materials on Technical
information or data prior to publication or release to target audience. Information in specific
subject of expertise
/experience/ knowledge
 Prepared Statistical Data and
Analysis Report
Technical Consulting courses
and seminars
accuracy and relevance of
information / data prior to
publication or release to
target audience
 Prepared IPCR
EXPERT 4 Ensures technical  Plans, develops, and executes programs and policies to ensure that  Prepared Technical Write-ups
reports are accurate, technical writing reports are accurate, relevant, and useful to the  Developed, designed, and
responsive, and relevant functional objectives of the department, division or section. facilitated instructional
 Influences to innovate or create new ways of writing technical reports to materials on Technical
keep abreast of changing technologies and evolving business processes of Information in specific
DOH. subject of expertise/
experience/ knowledge
 Prepared Statistical Data and
Analysis Report
Technical Consulting courses
and seminars
 Recommended policies and
programs to ensure accuracy
and relevance of technical
report(s).
 Created new ways of writing
technical reports
 Prepared IPCR
 Prepared OPCR
New Technologies, Evolving
172
Business Processes that are

relevant to the achievement
of functional and
departmental objectives.
173
THERAPY, CONSULTING AND BEHAVIORAL ASSESSMENT

Definition Ability to integrate an up-to-date knowledge of diagnosis, assessment methods, and interventions, interpersonal relational and
communication skills, sense of timing, ethical judgment, self-awareness and other essential skills in treatment modality of psychological
problems.

BASIC 1 Administers and  Renders psychological assessment to patients and performs necessary  Prepared Psychological
provides support in administrative tasks to support assessment activities. Assessment Results
conducting  Uses standard interview format that will accompany each stage of  Created Structured Questionnaire
psychological problem solving. for Psychological and Behavioral
assessments.  Keeps tracks of patient/client’s progress and updates supervisor as Assessment
necessary.  Patient’s Medical Record
 Applies knowledge in group dynamics when assisting in group  Shared knowledge in Therapy,
therapy. Consulting and Behavioral
 Documents and records assessment results on therapy, consulting Assessment through conduct of
and psychological tests. training or learning sessions
 Keeps and maintains confidentiality of Patient’s Medical Record.  Updated and maintained
documents and records on
therapy, consulting, and
psychological tests.
INTERMEDIATE 2 Ensures structured  Identifies and remediates problems in the supervisee’s performance.  Performance Feedback to
individual or group  Conducts supervision of CBT (cognitive behavioral therapy) and Supervisee / Subordinates
therapy; oversees other appropriate interventions for treatment modality of  Facilitated and led the
performance of psychological problems. application of CBT (Cognitive
therapists and serves as  Engages in self-improvement and education to function most Behavioral Therapy) methods and
clinical mentor. effectively as clinical mentor. techniques to patient(s).
 Ensures that therapy sessions are structured in organized and time-  Prepared CBT Plan
effective manner.  Certificate of Attendance in
Behavioral / Psychological
Therapy courses, training or
seminars
 Gained credits for Continuing
Professional Development by
attending courses, training or
seminars in Behavioral /
Psychological Therapy
174
ADVANCED 3 Develops procedural  Serves as professional model for supervisees, nurturing their  Established Procedural guidelines
manual / guidelines for professional development. for therapy, consulting and
structured interview;  Develops manual for procedural guidelines, specific interview psychological assessments.
trains psychologists, tactics and structured interview format.  Evidence-based Group Therapy
medical and paramedical  Self-quizzes to evaluate cognitive understanding of the concepts of Results
affiliates. behavioral cognition.  Post Training Evaluation Report
 Applies evidence-based and cost-effective group therapy (GT) in a on training of psychological
variety of settings. trainees, medical and paramedical
 Demonstrates and applies knowledge in developing therapeutic staff on Behavioral /
relationship between therapist, group or individual to develop trust, Psychological Therapy
disclosure, and emotional experience.  Prepared Group Therapy Reports
 Conducts research and training of psychological trainees and other  Earned trust and respect from
medical and paramedical affiliates of the hospital. patient(s)
EXPERT 4 Spearheads  Thinks like an empiricist and teaches clients to do the same.  Abstracts of maladaptive beliefs
professionalism in the  Conceptualizes cases in terms of maladaptive beliefs and behavioral and behavioral pattern of cases.
Psychology practice; patterns.  Compliance with PPA
ensures continuing  Applies empirically validated specific measure for group and (Philippine Psychological
education and proper individual therapy to assess and develop competencies of therapists. Association) Act of 2009
supervision of clinicians,  Participates in spearheading activities that promote professionalism  Continuing Professional
therapists in the practice of psychological services consistent with the Education of medical staff /
“Philippine Psychology Act of 2009.” psychologists
 Ensures education and proper supervision of clinicians / therapists
that will redound to providing high standard of care to clients, to be
mindful of their responsibilities to society at large, and to engage
them in continuing education over the years.
175
TRAINING PROGRAM ADMINISTRATION

Ability to promote individual and organizational development through planning, designing, and managing employee development and
Definition
training programs/services.
BASIC 1 Does secretariat duties  Provides support in preparing training materials and handouts, equipment  Prepared Training Calendar
to carry out training and supplies making sure that logistical and other physical requirements  Checklist of Training
program are well prepared prior to training conduct. Equipment and Materials
 Keeps track of training records and inventory in organized manner.  Prepared Training Handouts
 Generates periodic report of training, seminars, workshops, forum and  Prepared Directory of
conferences attended by DOH officials or employees. Training Providers/Partners
 Prepares and arranges for cash/fund needed for internal and external  Accomplished Training
training as well as travel arrangement and other details as appropriate. Request Form
 Accomplished Post Training
Evaluation Form
 Training Inventory Report
INTERMEDIATE 2 Does logistics and  Manages facilities/training venue and spaces.  Prepared Training Calendar
prepares content of the  Manages equipment and materials.  Issued Training Invitation/
training program  Coordinates with facilitator/s and participants on training schedules, Announcement
venue, and other necessary details and advises on confirmation or  Prepared Training Logistics
cancellation as appropriate. Plan
 Helps in the preparation of Audio-Visual Presentation, content research,  Prepared Checklist of
and other related materials in design process and build-up. Training Equipment and
Materials
 Prepared Training Handouts
 Prepared Directory of
Training Providers / Partners
 Accomplished Training
Request Form
 Prepared Post Training
Evaluation
 Prepared Training Inventory
Report
176
ADVANCED 3 Strategically plans for  Identifies and deploys program delivery strategies and methodologies.  Prepared Training Logistics
the training programs  Disseminates program information. Plan
 Prepared Training
Communication Plan
 Prepared Directory of
Training Providers/Partners
 Prepared Training Request
Form
 Prepared Post Training
Evaluation Form
 Prepared Training Inventory
Report
EXPERT 4 Conducts training  Continuously identifies areas for improvement and acts for effective  Reviewed and checked
program evaluation and delivery of both internal and external training. relevance of information
implements learning  Oversees the programs, activities and tasks necessary for effective provided in Training
strategies implementation of training plans and strategies. Evaluation Form
relevance of information
provided Post Training
Evaluation Analysis Report
 Recommended improvement
of training program delivery
relevance of information
provided Training Inventory
Report
177
WORKFORCE PLANNING
Ability to understand and demonstrate knowledge of business strategy and human resource (HR) concepts, principles, and practices to
Definition
effectively align the needs of DOH and its workforce and to design strategies that support leadership in planning for and obtaining the
necessary resources to carry out its mission.
BASIC 1 Analyzes and plans  Advises leadership on the potential impact indicated by workforce data,  Established Manpower
Workforce highlighting organizational strengths and risks (e.g., potential for attrition), and Capacity Planning
Management need suggesting applicable HR strategies. system
 Applies various methods (e.g., transaction counts, staffing ratios, and decision  Prepared Staffing Pattern
or allocation rules) to measure and estimate the Department’s workload and Report
corresponding staffing needs.  Prepared Bureau’s
Organizational and
Functional Structures
INTERMEDIATE 2 Creates Talent  Collaborates with leadership to aggregate workforce needs (i.e., emerging areas  Established Workforce
Management Plan based of work, potential competency gaps) and to develop strategies that will ensure a Analysis and Planning
on WFM data sufficient pipeline to meet business needs. system
 Gathers, analyzes and reports on position, workforce data, and/or competencies  Job Descriptions of
from HR databases and other sources to present historical patterns and trending, Positions in the Bureau
develop projection and highlight key findings and implication for action  Established
Organizational and
Functional Structure of
the assigned Bureau
ADVANCED 3 Develops Succession  Develops succession planning tools and templates to support leadership in  Reviewed and checked
Planning Program based ensuring the continuity of mission/work. accuracy and relevance
on gap analysis and  Uses analytical skills to determine what knowledge, skills, abilities, and other of Workforce Analysis
WFM data relevant personal characteristics are required to successfully carry out the work. and Planning
 Examines decisions of the Department’s leadership and makes presentation to  Reviewed and checked
educate and promote awareness on human capital development issues. accuracy of Staffing
Pattern Report
 Established Succession
Planning Program
178
EXPERT 4 Creates and executes  Builds implements and manages competency-based HR tools to help employees  Recommended
competency-based HR use competencies as appropriate to their roles (e.g., hiring, placement, guidelines and in
program assessment, development). preparing Workforce
 Informs and educates staff about organizational competency gaps and how to Analysis and Planning
develop individual development plans linked to competencies. Report
 Establishes and manages processes and programs to manage the size of the  Reviewed and checked
organization’s workforce and facilitate resource alignment with areas of greatest accuracy of Staffing
importance to DOH’s mission. Pattern
 Succession Planning
Program
 Periodic review of
relevance of
Competency-based Job
Description
 Checked and reviewed
Competency-based
Performance
Management System
and procedures in
managing performance
standards
and procedures on Skills
Gaps Analysis
179
GLOSSARY OF ABBREVIATIONS AND ACRONYMS
ABC Activity Based Costing

ACID Advanced Customs Import Duty)
AO Administrative Order
APP Annual Procurement Plan
AVP Audio-Visual Presentation
BAC Bids and Awards Committee
CAPA Corrective Action Plan
CBRQS Competency Based Recruitment and Qualifications Standards
CHD Center for Health Development
CHT Community Health Team
CM Care Management
CPRS Client Profile Registration System
CSC Civil Service Commission
CSO Civil Society Organization
CSS Customer Satisfaction Survey
CSSR Customer Service Survey Report
DBM Department of Budget and Management
DO Department Order
DOFFP Department of Finance Fiscal Policy
DPCR Department Performance and Commitment Report
DTR Daily Time Record
eHSI eHealth Standardization and Interoperability
EO Executive Order
ERP Enterprise Resource Planning
FGD Focus Group Discussion
180
FHSIS Field Health Service Information System

FMIS Finance Management Information System
GAAP Generally Accepted Accounting Principles
GAD Gender and Development
HFEP Health Facility Enhancement Program
HOMIS Hospital Operations and Management Information Systems
ICT Information and Communications Technologies
ILO International Labor Organization
IM Information Management
IPCR Individual Performance and Commitment Report
ISO International Organization for Standardization
IT Information Technology
JD Job Description
KPI Key Performance Indicator
LC Letter of Credit
LCC Life Cycle Costing
LDNA Learning and Development Needs Analysis
LGUs Local Government Units
LOI Letter of Intent
MC Memorandum Circular
MDGs Millennium Development Goals
MMDA Metro Manila Development Authority
MOA Memorandum of Agreement
MR Materials Requisition
MVGs Mission, Vision and Goals
NDHRIS National Database of Selected Human Resource Information System
NGAS New Government Accounting System
NGO Non-Government Organization
OPCR Organization Performance and Commitment Review
181
OSCE Objective Structure Clinical Examination

PBB Performance Based Bonus
PEI Productivity Enhancement Incentive
PER Project Evaluation Report
PFRS Philippine Financial Reporting Standards
PhilGEPS Philippine Government Electronic Procurement System
PMR Procurement Monitoring Report
PNP Philippine National Police
PPA Philippine Psychological Association
PPMP Project Procurement Management Plan
PPMP Project Procurement Management Plan
PRAISE Program on Awards and Incentives for Service Excellence
PSA Philippine Standards on Auditing
QMS Quality Management System
RA Republic Act
RFA Request for Action
SAAP Strategic and Annual Audit Plans
SDR Statement of Duties and Responsibilities
SLE Structured Learning Experience
SOP Standard Operating Procedure
SPMS Strategic Performance Management System
TNA Training Needs Assessment
TOR Terms of Reference
TWG Technical Working Group
UHC Universal Health Care
182
References:
Generic Competency Dictionary for the Public Sector in the Philippine Government, Civil Service Commission / PAHRODF
Competency Catalogue for DOH’s Regional Offices / Regional Health Units
Department of Health (DOH) Website – www.doh.gov.ph
World Health Organization (WHO) Website - www.who.int
Application of the Medical Knowledge General Competency to Emergency Medicine, M Wagner, MD, Harold A. Thomas Jr., MD
Domain of Competence: Medical Knowledge, Robert Englander, MD, MPH, Carol Carraccio, MD, MA
Supply Chain Management, Supply Chain Resource Cooperative, NC State University - scm.ncsu.edu
Understanding the Role and Competencies of Medical Social Workers, Ministry of Health, Singapore
Determining Needs from the Perspective of Institutions of Organizations Providing Care, DD Barnes, BE, Fox R.
Surpassing Ourselves: An Inquiry Into the Nature and Implications of Expertise, Chicago, III, Open Court Publishing
The Continuing Professional Development of Physicians, Chicago, II: AMA Press; 2003:92-111.2 Dewey J.
Educating the Reflective Practitioner, San Francisco, California, Englewood Cliff, NJ: Prentice Hall, 1984
Experiential Learning as the Science of Learning and Development, Jossey-Bass Publishers, 1987
Care Management: Implications for Medical Practice, Health Policy and Health Services Research, www.ahrq.org
183
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DEPARTMENT OF HEALTH

Prepared for Department of Health by:

U502 OMM – CITRA BUILDING, SAN MIGUEL AVE.,

Organizational Competencies ...................................................................................................... 7

Leadership Competencies ..........................................................................................................13

Technical Competencies .............................................................................................................22

Effective Presentation Skills ............................................................................................................... 61

Program / Project Planning and Management................................................................................... 145

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

EFFECTIVE COMMUNICATION SKILLS

Proficiency Level Core Description Behavioral Indicators Means of Verification

EFFECTIVE INTERPERSONAL RELATIONS

Proficiency Level Core Description Behavioral Indicators Means of Verification

ORGANIZATIONAL AWARENESS AND COMMITMENT

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

safety, and affordability in

BUILDING COLLABORATIVE AND INCLUSIVE WORKING RELATIONSHIP

Proficiency Level Core Description Behavioral Indicators Means of Verification

to Trade Shows, Health

Proficiency Level Core Description Behavioral Indicators Means of Verification

MANAGING PERFORMANCE AND COACHING FOR RESULTS

Proficiency Level Core Description Behavioral Indicators Means of Verification

THINKING STRATEGICALLY AND CREATIVELY

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

ACHIEVING HIGH STANDARDS

Proficiency Level Core Description Behavioral Indicators Means of Verification

ADVOCATING PUBLIC HEALTH

Proficiency Level Core Description Behavioral Indicators Means of Verification

(An act providing for the

and for other purposes

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

BENEFITS, COMPENSATION AND WELFARE MANAGEMENT

Proficiency Level Core Description Behavioral Indicators Means of Verification

BIOMEDICAL/BIOBEHAVIORAL RESEARCH EXPERTISE

Proficiency Level Core Description Behavioral Indicators Means of Verification

BUILDING A SUCCESSFUL TEAM

Proficiency Level Core Description Behavioral Indicators Means of Verification

BUILDING RELATIONSHIP WITH STAKEHOLDERS

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

DATA RECORDING AND REPORTING

Proficiency Level Core Description Behavioral Indicators Means of Verification

DRUGS AND MEDICINES MANAGEMENT

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

DEVELOPING PERSONAL AND ORGANIZATIONAL CAPABILITY

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

Proficiency Level Core Description Behavioral Indicators Means of Verification

DRIVING AND TRANSPORTATION PROFICIENCY

Proficiency Level Core Description Behavioral Indicators Means of Verification