Вы находитесь на странице: 1из 3

Page 1 of 3

SOW and Activity Plan against Service Request

MULTILYNX

Activity Plan against Service Request

Ericsson(Islamabad,Karachi and Faisalabad).

Prepared By: Iftikhar Ahmad Document Version 1.7


Date: 28 January
2021
Page 2 of 3
SOW and Activity Plan against Service Request

Storage Controller Firmware upgrade required on server

Customer: Ericsson Requested By: Usman Ahamd


Application Name: Nill Number of Servers 01
Host Names: Serial #: Contract Detail:
SDP134a CZ29460LDM Active

Task Description Storage Controller Firmware upgrade is required on servers

Objective:

Previously installed version of Storage Controller firmware is out of dated. Firmware needs to be
upgrade to latest available version.

Notes & Assumptions:

1. Ericsson will take the complete data backup of the server


2. Ericsson will stop the application running on the servers
3. Latest Firmware package is available
4. Downtime is required.

Prepared By: Iftikhar Ahmad Document Version 1.7


Date: 28 January
2021
Page 3 of 3
SOW and Activity Plan against Service Request

Firmware upgrade required server

Objective

1. Previously installed version of Storage Controller firmware is out of dated. Firmware needs to be
upgrade to latest available version.

2. Scope Pre-Requisites
Sr. Activity Downtim
Activity detail Owner
# Time e
1. Ericsson will provide Username and Password of hosts
N/A N/A Multilynx
2. Ericsson will provide IP Addresses.
4. Document the desired parameters and values. N/A N/A Jazz

3. Activities list and timelines


Total
Sr. Downtim
Scope and Activity details Activity Owner
# e
Time
1. Copy the required rpm to root directory
2. Run command  rpm -ivh <rpm_filename>
To install firmware run the command ./CP043369.scexe
in the '/usr/lib/x86_64-linux-gnu/scexe-compat' location
3. OR 1 hrs./ server YES Multilynx
./setup in the '/usr/lib/x86_64-linux-gnu/firmware-
smartarray-f7c07bdbbd-*' location
4. Deploy the latest Firmware
5. Reboot the system
Total Time required for the activity of Two servers 1 Hrs
Total effort required to complete the defined scope 0.2 man-day

4. Roll back options


Total Activity
Activity detail Downtime Owner
Time
Downgrade firmware to previous version 1 Hrs YES Multilynx

5. Commercials
Activity detail Total (PKR)

Storage Controller Firmware upgrade required on servers Complimentary

Prepared By: Iftikhar Ahmad Document Version 1.7


Date: 28 January
2021