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ON
i
DECLARATION
work done by me. I further declare that it has not been submitted else where by
any other person in any of the university for the award of any degree or
diploma.
ABHIJEET MAHATO
MBA-III Sem
ROLL NO.1900740700004
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ACKNOWLEDGEMENT
(ABHIJEET MAHATO )
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PREFACE
Today’s market scenario is totally different from what it has been a few years ago.
Consumers has a lot of choice for every product because day by day companies are coming
up with their new and innovative products. Later there was limited choice for most of the
products and companies didn’t have to put much of the efforts to sell their products. But
today’s scenario is totally different. Consumers have choice because of availability of
varieties and options. We can say today’s consumer is the market ruler. So it is important to
know his buying behavior and try to fulfill his demand. Company’s aim should be customers
delight not customer’s satisfaction.
This research was really good learning experience for me. I got opportunity to apply the
theoretical knowledge to practical aspects of selling. What problems can arise and the way to
tackle the difficulty during the sales as smartly as possible.
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CONTENTS
Certificate by Organization ii
Declaration iii
Acknowledgement iv
Preface v
Introduction: Indian Automobile Industry
Company Profile
Model of buyer behavior
Importance of study in automobile industry
Factors influencing consumer behavior
Types of buying behavior
Objectives of study
Research methodology
Data collection
Conclusion
Appendices
Bibliography
Questionnaire