Room Attendant Basic Daily Duties - Housekeeping sop

MORNING SHIFT
1. Before reporting to Housekeeping office, you are requested to wear your
uniform with name badge.
2. Showered, clean sort hair, shaved (Female: if hair is shoulder length, it must
be tied back off the face).Nails are to be clean and short (Female; with only clear or
very pale nail polish and always wear all make-up in moderation).
3. The only jewelry you may wear is a watch, one ring, (Female: small earrings).
4. Only plain black shoes may be worn and black socks, preferable in the style
recommended. Female to wear light brown stockings.
5. Report on duty in HSKP office, and sign in on time.
6. Collect your worksheet and check for mistakes; check if VIP in-house and VIP
arrivals are indicated and sign for your Key Card. Keys place with Key Pouch by the
Pocket before leaving Housekeeping Office.
7. Collect cleaning baskets with cleaning cloth, check if basket is complete and
napkins are sufficient.
8. Go directly to your assigned floor.
9. Once there, check your equipment and trolley with linen and guest supplies.
10. Clean the corridor, ashtrays and elevator door.
11. Check and dust vacant rooms and ensure that room status is correct with ROOM
STATUS REPORT.
12. Make sure that you finish above tasks at 8:40.
13. Move your service trolley and vacuum cleaner out from the pantry, then start to
clean “VD” and “OD”.
14. Lock the pantry door and remember guest supplies are very expensive.
15. Start to clean room at 9:00am according to order of priority.
a. VIP rooms
b. Early request cleaning of occupied rooms
c. Check-out rooms blocked for VIP or early arrivals
d. Interval service of other check-out and occupied rooms
1. Now go to the first room to be cleaned and place your trolley in front door of the
room. Clean occupied room as required by guest or if you are sure guests are out,
never clean occupied room before 9:00am if you are not sure that guests are not out
of room, and avoid to disturb guest sleeping.
2. Place your vacuum cleaner neatly beside your trolley.
3. Remember never obstruct the corridor, fore cupboards or fire exits in any way.
4. Before ringing the bell, check if the room displaying a DO NOT DISTURB Sign,
as these mean that the guest is in the room and does not wish to be disturbed. Place
notes card into the room under the door after 14:00 to inform the guest if service is
required to contact Housekeeping.
5. DND sign you must never ring or enter the room.
6. If occupied or check out room appears to be vacant ring the bell, (announce
yourself as “good morning housekeeping”) wait about ten seconds and ring another two
times.
7. If there is no response, unlock the door and announce yourself as “good
morning housekeeping, may I come in?”
8. Leave the door open when you clean the room..
9. Clean the room; please refer to HOW TO CLEAN A ROOM procedure.
10. Take special care by collecting the bed linen from the bed, shake the linen over
the bed and take one by one sheet, make sure clothing and other article are not mixed
up with it.
11. In your duties, you should also
Check and replace Mini Bar (refer to Mini Bar procedure)
Check and collect guest laundry (refer to Guest Laundry Service)
Hand in guest’ losses to your supervisor (refer to guest lost & found procedure)
Provide shoe shine service
Provide other service as required
12. If on your section you are unable to clean rooms, because of guest still in the
room or too many DND signs, contact your supervisor or exchange one room with one
of your colleges. Don’t hang around it is waste of time.
13. If you have to leave your floor report to the supervisor, the same applies if you
come back.
14. At 14:00 if you have rooms with DND signs or late service (after 16:00) report
to the supervisor.
15. If you have rooms which are not used by guests report to the supervisor.
16. If you have done extra work inform the supervisor what kind of extra work you
have done and in which room.
17. Every room cleaned need to be indicated on your worksheet the same applies for
discrepancies.
18. After you have finished your last room inform the supervisor return your trolley
and vacuum cleaner to the pantry.
19. Pay special attention to the corridors if the carpet is dirty, vacuum the carpet at
once.
20. Clean your trolley and refill the guest supplies and linen, empty and clean your
vacuum cleaner.
21. Clean your basket.
22. Clean the pantry and wait your supervisor to sign your paper before leaving your
floor, Report any special matters to your supervisor.
23. Take your rubbish bag where it belongs to keep.
24. At the end of your shift return to the housekeeping office, hand in your keys and
your work sheet.
25. Check your duty schedule for next day and sign out.

Room Attendant Basic Daily Duties - Housekeeping sop

EVENING SHIFT

1. Before reporting to Housekeeping office, you are requested to wear uniform

with name badge.
2. Report on duty in office and sign in on time, receive afternoon tasks from your
supervisor and check special work for evening turn-down service. Then go to your
working area as soon as possible.
3. Ensure that you complete assigned tasks before 4:30, and service trolley is
refilled for turn-down service.
4. Help IS. Shift staff complete guest room cleaning as instructed if some “OD” or
“VD” rooms are not cleaned
5. 30 minutes dinner time: 4:30pm-5:00pm,you should be back to the office on
time after dinner
Attend a briefing given by your supervisor
Get room assigned room sheet
Write down special matters on your work sheet
Get keys from office clerk
Then go back to your floor and commence evening turn-down service for all rooms
assigned to you.
6. Turn-down service houses: 5:30-9:30. you are required to do turn-down
service according to the standard for all occupied and expect arrival rooms(refer to
TURN-DOWN SERVICE)
7. After finishing turn-down service, start to clean the ashtrays and pantry,
rearrange linen shelves and refill trolley for next day.
8. Check and lock all the doors, and turn off lights in the pantry before you leave
the floors.
9. Submit your worksheets to your supervisor to sign.
10. Return keys to the clerk and sign out.