Solved: Evaluate the following scenario and offer

suggestions to Melissa the

Evaluate the following scenario and offer suggestions to Melissa, the project manager, on how
to address the issues.

Melissa has been a project manager for just two years, and the current customer relationship
management (CRM) software implementation project is by far the largest IT project she has
ever been responsible for running. Currently, there are five software developers working on
configuring the new purchased software and integrating it with the current ERP application. The
project has been experiencing some minor schedule delays. The actual costs reported are in
line with the budget as well as the productivity numbers. Melissa is baffled at first as to why the
project is falling behind schedule. After reviewing the numbers for several weeks, she decides
the only way to find out what is going on is to interview each of the developers, so she proceeds
to schedule appointments with each one in their office. During one of the interviews, Alonso,
one of the lead software developers, takes a call from one of the most powerful project
stakeholders. Melissa can hear only one side of the conversation but figures out that the
stakeholder is asking Alonso to make some changes to a set of existing sales reports that will
be deployed with the CRM software. Alonso finishes the conversation, saying that he will take
care of the changes. Melissa asks Alonso why the stakeholder didn't go through the established
integrated change control process. Alonso replies that he feels that due to the importance of the
stakeholder, he couldn't tell him no. Melissa asks how often this has happened, and Alonso
says that about once a week, the key stakeholder calls with minor changes he wants done,
usually right away. Melissa is beginning to figure out why the project is experiencing some
schedule delays.

ANSWER
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