Академический Документы
Профессиональный Документы
Культура Документы
Incident Details
Incident area / Function
Incident Classification
Resolver Group
No. of Users impacted (if known)
Detailed Description
For example:
- Document number Rebates agreement cannot be settled, error message: Error during currency conversion from USD to
- Transaction number tcode: VBO2
- Customer agreement: 30001773
- Material function: Execute Settlement
- G/L Account in PA1 system, reproductible in QA1, same agreement number
- Employee
*If >1 user affected then all user IDs should be quoted
*Paste attachment into the Attachment worksheet
PRIORITY
SELECT A PRORITY
Priority-1
Priority-2
Priority-3
Priority-4
How to take a screenshot
As part of logging an incident, any errors, on screen displays, etc, need to be included on the 'Attachment' tab of th
There are two ways you can take a screenshot which are detailed below for reference
4. Once you have captured the screenshot a Snipping Tool window will come upchoose Edit / Copy from the Snippi
5. Select Edit / Copy from the Snipping Tool menu and paste the screenshot into the Attachment tab on the Inciden
he 'Attachment' tab of the spreadsheet
it / Copy from the Snipping Tool menu and based into the Incident Template
hment tab on the Incident Template
TaO Incident Capture form
Incident template field
User information section:
Incident found by
Date/Time
Site Location
Submitted by
Role of submitter
Submitter contact telephone number
Submitter contact email address
Incident section:
Incident area / Function
Triole Resolver Group
Incident Classification
No. of Users impacted
Priority
Summary / Title
Detailed Description