FINAL DRAFT INFORMATIVE

FOR PRIVATE CIRCULATION AND PRIVATE REFERENCE PURPOSE

‘QuEnHeSa’ MODEL

FOR

INTEGRATED MANAGEMENT SYSTEMS

INTEGRATING QUALITY, ENVIRONMENTAL, OCCUPATIONAL HEALTH AND SAFETY

MANAGEMENT SYSTEMS

For full text, please refer to

‘QuEnHeSa’ MODEL – FINAL DRAFT, which contains 42 pages.

This is an informative version.

DEVELOPED BY

Dr. Divya Singhal

And

Keshav Ram Singhal

Please contact

Keshav Ram Singhal

117, Jeevan Vihar Colony, Anasagar Circular Road, Ajmer - 305004, India

Email – krsinghal@rediffmail.com

1 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal
Final Draft – „QuEnHeSa‟ model for integrated management systems integrating quality, environmental, occupational
health and safety management systems

January 2011

Strictly prohibited to copy the material, without the permission from the developer.

FOR PRIVATE CIRCULATION AND REFERENCE

„QuEnHeSa‟ model developed by

Dr. Divya Singhal

Keshav Ram Singhal

Suggestions and comments are always invited.

Keshav Ram Singhal

117, Jeevan Vihar Colony,

Anasagar Circular Road,

Ajmer – 305004, India.

Mobile – 91-9460900733

Email – krsinghal@rediffmail.com

We seek your active support for the development of „QuE nHeSa‟ model.

Support contribution – US$ 25 (from organization / person outside India), 500 (from organization /
person within India)

Support contribution may be sent to KESHAV RAM SINGHAL at above address by cheque.

Please mention your email id along with your name, address and occupation, while sending the support
contribution.

2 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal
 FOREWORD

„QuEnHeSa‟ Model is a model guide for integrating quality, environment, health and safety
management systems‟ requirements into a single document, thus will benefit thousands of
organizations implementing quality management system, environmental management system,
and occupational health and safety management systems Standards.

We started our efforts to develop an integrated management systems‟ model in June 2010 and
issued the first draft of „QuEnHeSa‟ model in September 2010 and thereafter second draft in
November 2010. This is the final draft of the „QuEnHeSa‟ Model. „QuEnHeSa‟ model has been
developed to be compatible with ISO 9001:2008 (Quality), ISO 14001:2004 (Environmental) and
BS OHSAS 18001:2007 (Occupational Health and Safety) management systems.

Suggestions for improvement are invited. We would be glad to know your specific opinion
whether this model will be helpful to organizations implementing integrated management
systems.

Dr. Divya Singhal

Keshav Ram Singhal

3 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal
 ACKNOWLEDGEMENT
We started our efforts to develop an integrated management systems‟ model in June 2010 and
issued the first draft of „QuEnHeSa‟ model in September 2010.

We received a number of requests to send the draft of the model from various corners of the
world including Albania, Australia, Brazil, Canada, Denmark, Finland, Ireland, Italy, Netherlands,
Portugal, UAE, UK, USA etc. The copy of the first draft of the model was sent to hundreds of
professionals free of charge. We expected their comments and suggestions for improvement.

Many of the professionals have appreciated our efforts through their email and many forwarded
their suggestions. We are happy to mention a few of them as under:

Robert Wimmers (Netherlands) stated – “The ISO 9001 governs the relationship between
producer and client. The ISO 14001 governs the relationship between producer and its
environment (be it local or global). The OHSAS 18001 governs the relationship between the
producer and its internal employees and visitors. The main challenge facing anyone integrating
these systems is to make certain any and all relationships are fully covered by the integrated
system.”

Helmut Jilling (Cleveland, Ohio) stated – “I liked it, and fully support the idea of integrating the
systems. I have audited many companies who use a fully integrated approach. However,
wouldn‟t it be simpler to call it Q+EHS instead of QuEnHeSa.” He also stated – “The integration
sounds like a good approach.”

We appreciate Alice Correa (Brazil), who specifically sent us her specific comments on the
contents of the model. Alice also stated – “First, I must say I have a particular view of integration
of quality, environmental and health and safety issues. I see integration as not only integrating
what the system have in common but also integrating issues that are just present in one of the
systems and can add values to the QuEnHeSa performance as a whole. In this way these three
aspects of business can be integrated in practice and not only on paper. The guide you have
provided is a good reference but I believe much focused in the common issues among
standards. It is helpful once it puts all the requirements in one single document. It could also, in
my opinion, be a great contribution if it highlighted the possibility of integration of „what is not
common‟ in that case it would be more of implementation guidance.”

Martin Anderson (UK) has been very kind, who provided us his specific comments. Martin also
stated – “You could add an appendix showing the mapping between the QuEnHeSa and
standards (just to verify completeness). Outsourced process, I think this needs more thought
and guidance. 9.10 – Participation can also include consultation on Operational, Quality and
Environmental issues. 10 – Emergency preparation should also require tests of contingency
plans, and the analysis of the results.”

Andrew Cutz (Canada) stated about the QuEnHeSa model – “An interesting idea …”

4 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal
Priyavrat Thareja (India) stated – “QuEnHeSa model essentially carries the same format as
QMS, thus simple to understand and integrate.”

We are thankful to Sally Goodman (UK), who reviewed our model draft 1 and suggested a few
points related to policy, planning, human resources, addressing competence of auditors etc. A
few suggestions are under consideration, which he suggested for movement and integration of
sections, such as, section 5.6 (Planning – Hazard identification and risk assessment procedure)
before section 5.5 (Planning – „QuEnHeSa‟ objectives and targets), section 5.5 (Planning –
„QuEnHeSa‟ objectives and targets) after section 10 (Planning – Legal and other requirements),
section 5.15 (Management review) at the end, section 9.9 (control of monitoring and measuring
equipment) be part of section 11 (Monitoring, measurement, analysis and improvement). Sally
also reviewed our model draft 2 and stated QuEnHeSa model to be a useful document and also
suggested – (i) In section 6.2, only a small point, but rather than "(b) Identify and plan training
needs" should be "Identify training needs and plan training". (ii) In the Notes at the end, point
11 on "planned intervals" - in the UK at least it is accepted for management review that
annually should be the minimum interval, not 6-monthly. Internal audits are more complex, as
the frequency of the audit depends on the risk (Env or OHS) of the area being audited, so it's
not possible and it is not appropriate to define a minimum interval between internal audits. (iii)
Appendices 1-4 would be better done as tables/matrices showing correspondence between the
clauses.

Prof. James Evans (University of Cincinnati) commented, “I think this is a wonderful and
innovative concept …”

Any accomplishment requires the effort of many people and this work of developing
„QuEnHeSa‟ model is no different. This model is the result of a collection from various sources,
such as magazines, periodicals, speakers, writers, participants, emails, discussion notes at
various internet sites and groups, over the last many years. Unfortunately, sources were not
always noted or available, hence it is difficult for us to provide an accurate acknowledgement.
Regardless of the source, we wish to express our gratitude to all those who may have
contributed to this work, even though anonymously.

We always invite suggestions for improvement.

Dr. Divya Singhal

Keshav Ram Singhal

5 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal
 CONTENTS
Foreword

Acknowledgement

Introduction – General

„QuEnHeSa‟ model promotes process approach

Compatibility with other management systems

1 Scope

1.1 General
1.2 Application

2 Normative references

3 Terms and definitions

4 „QuEnHeSa‟ – Integrated management systems

4.1 General requirements

4.2 Outsourced process
4.3 Documentation requirements
4.4 „QuEnHeSa‟ manual
4.5 Control of documents
4.6 Control of records

5 Management responsibility

5.1 Management commitment

5.2 Customer focus
5.3 „QuEnHeSa‟ policy
5.4 „QuEnHeSa‟ planning
5.5 Planning - „QuEnHeSa‟ objectives and targets
5.6 Planning – Hazards identification and risks assessment procedure
5.7 Planning – Planning of product realization
5.8 Planning – Design and development planning
5.9 Planning – Environmental aspects
5.10 Planning – Legal and other requirements
5.11 Planning – Programme for achieving „QuEnHeSa‟ objectives and targets
5.12 Roles, responsibility, accountability and authority
5.13 Management representative

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and Keshav Ram Singhal
5.14 Internal communication
5.15 Management review

6 Resource management

6.1 Provision of resources

6.2 Human resources – Competence, training and awareness
6.3 Infrastructure
6.4 Work environment

7 Design and development

7.1 Design and development inputs

7.2 Design and development outputs
7.3 Design and development review
7.4 Design and development verification
7.5 Design and development validation
7.6 Design and development changes

8 Purchasing

8.1 Purchasing process

8.2 Purchasing information
8.3 Verification of purchased product

9 Implementation, operation and product realization

9.1 Determination of requirements related to the product

9.2 Review of requirements related to the product
9.3 Communication
9.4 Control of production and service arrangements including operational control
9.5 Validation of processes for production and service arrangements
9.6 Identification and traceability
9.7 Customer property
9.8 Preservation of product
9.9 Control of monitoring and measuring equipment
9.10 Participation and consultation with workers, contractors and interested parties

10 Emergency preparedness and response

10.1 Emergency preparedness

10.2 Emergency response

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 11 Monitoring, measurement, analysis and improvement

11.1 Performance measurement and monitoring

11.2 Monitoring and measurement – Customer satisfaction
11.3 Monitoring and measurement – Internal audit
11.4 Monitoring and measurement of processes
11.5 Monitoring and measurement of product
11.6 Evaluation of compliance to legal and other requirements
11.7 Incident investigation
11.8 Control of nonconforming product, corrective action and preventive action
11.9 Analysis of data
11.10 Continual improvement

Notes

APPENDIX – 1

Correspondence between QuEnHeSa model and management systems standards (ISO

9001:2008 QMS, ISO 14001:2004 and OHSAS 18001:2007)

APPENDIX – 2

Correspondence between ISO 9001:2008 QMS and QuEnHeSa model

APPENDIX – 3

Correspondence between ISO 14001:2004 EMS and QuEnHeSa model

APPENDIX – 4

Correspondence between BS OHSAS 18001:2007 and QuEnHeSa model

Bibliography

8 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
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 ‘QuEnHeSa’ MODEL
Introduction
General

„QuEnHeSa‟ Model is a model for integrating quality, environment, health and safety
management systems‟ requirements into a single document, thus benefiting thousands of
organizations who are implementing ISO 9001:2008 QMS, ISO 14001:2004 E MS and OHSAS
18001:2007 Standards. The adoption of „QuEnHeSa‟ Model should be a strategic decision of an
organization. The design and implementation of „QuEnHeSa‟ model (implementation of
integrated QMS, EMS and OHSAS management systems) is influenced by:

organization‟s environment (present and future) and the risks associated with the
organization‟s environment,
varying needs of the organization,
particular objectives of the organization,
products the organization provides,
processes the organization employs,
organization‟s activities,
legal and other requirements,
size, type and structure of the organization

The purpose of „QuEnHeSa‟ Model is to provide a model to follow in setting up and operating
integrated management systems (integrating quality, environment, occupational health and
safety management systems). This model incorporates the features on which developers of
„QuEnHeSa‟ model have reached a consensus. It is not the intention of this model to imply
uniformity in the structure of the integrated management systems as per this „QuEnHeSa‟ model
or uniformity of documentation.

9 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal
This „QuEnHeSa‟ model can be used by organizations, as a guide, to implement integrated
(quality, environmental, occupational health and safety) management systems and to assess
the organization‟s ability to meet customer, statutory and regulatory requirements applicable to
the product, and the organization‟s own requirements and also compliance to the requirements
of this „QuEnHeSa‟ model.

During the development of this „QuEnHeSa‟ model, following twelve principles have been
considered:

customer focus,
leadership,
involvement of people,
process approach,
system approach to management,
continual improvement,
factual approach to decision making,
mutually beneficial supplier relationship,
environmental performance,
prevention of pollution,
health and safety performance,
prevention of accidents

‘QuEnHeSa’ model promotes process approach

This „QuEnHeSa‟ model promotes the adoption of process approach while developing,
implementing and improving the effectiveness of the integrated management systems based on
this „QuEnHeSa‟ model.

An organization has to determine and manage numerous linked activities. The process
approach of „QuEnHeSa‟ model promotes the „Plan-Do-Check-Act‟ methodology.

Sustainable performance in implementing „QuEnHeSa‟ model is achieved through commitment,

planning, implementation, monitoring, measurement and continual improvement.

The „QuEnHeSa‟ model requirements are organized into eight elements (see clauses 4 to 11).
Organizations implementing „QuEnHeSa‟ model must demonstrate their commitment for
continual improvement of the performance and effectiveness of the integrated management
systems.

10 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
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 General
Scope Applica tion
General requi rements
Normative references Outsourced process

QuEnHeSa Model Process Approach

Documenta tion requi rements
‘QuEnHeSa’ manual
Terms and definitions Control of documents
Control of records
‘QuEnHeSa’ - Integrated
Management commitment
Management Systems Customer focus
‘QuEnHeSa’ policy
‘QuEnHeSa’ planning
Management Planning - ‘QuEnHeSa’ objective and targets
Responsibility Planning - Hazards identification and risks assessment procedure
Planning - Planning of product realization
Planning - Design and development planning
Planning - Environment aspects
Planning - Legal and other requirement
Planning - Programme for achieving ‘QuEnHeSa’ objectives and targets
Roles, responsibility, accountability and authority
Management representative
Internal Communication
Management review

Resource
Provision of resources
management Human resource - competence, training and awa reness
Infras tructure
Work envi ronment

Design and Development inputs

Design & Design and development outputs
Design and development review
Development Design and development verification
Design and development validation
Design and development changes

Purchasing Purchasing process

Purchasing informa tion
Verifi ca tion of purchased product

Determination of requirements related to the product

Review of requirements related to the product
Implementation, Communication
Operation and Control of production and service arrangements including operational control
Validation of processes for production and service arrangements
Product realization Identification and traceability
Customer property
Preservation of product
Control of monitoring and measuring equipment
Participation and consultation with workers, contractors and interested parties

Emergency preparedness Emergency preparedness

Emergency response
and response
Performance measurement and monitoring,
Monitoring, Monitoring and measurement - customer satisfaction,
Monitoring and measurement - internal audit,
Measurement, Monitoring and measurement of processes,
analysis and Monitoring and measurement of product,
Evaluation of compliance to legal and other requirements,
improvement Incident investigation,
11 ‘QuEnHeSa’ Model – Final Draft Informative – Control
January 2011 – Developed
of nonconforming by Dr.action
product, corrective Divya Singhal
and preventive action,
and Keshav Ram Singhal Analysis of data, Continual improvement
Compatibility with other management systems

The following standards have been taken into consideration during the development of this
„QuEnHeSa‟ model:

- ISO 14001
- OHSAS 18001
- ISO 9001

This edition of „QuEnHeSa‟ model is compatible with OHSAS 18001:2007, ISO 14001:2004
EMS, and ISO 9001:2008 QMS Standards.

Organizations wishing to implement integrated management systems will find this „QuEnHeSa‟
model document as useful document.

1 Scope
1.1 General

This „QuEnHeSa‟ model specifies requirements for integrated management systems (integrating
quality, environment, health and safety management systems) where an organization:

(a) needs to demonstrate its ability to consistently provide product that meets customer
requirements and applicable legal requirements,
(b) aims to enhance customer satisfaction through the effective application of the model,
(c) wishes to establish, implement and maintain integrated management systems in
accordance with the requirements of this model,
(d) wishes to eliminate or minimize risk, including occupational health and safety risks,
(e) wishes to continually improve its performance,
(f) wishes itself of conformity with its „QuEnHeSa‟ policy,
(g) wishes to conduct self-assessment of their conformity with this „QuEnHeSa‟ model

1.2 Application

Requirements mentioned in this „QuEnHeSa‟ model are generic and are intended to be
applicable to all organizations, regardless of type, size and product they provide.

Where any requirement(s) of this „QuEnHeSa‟ model are not applicable due to the nature of an
organization and its product, the same can be considered for exclusion, provided justification for
exclusion is clearly mentioned and such exclusions do not affect organization‟s ability, or
responsibility, to provide products that meet customer, applicable legal and other requirements.

12 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
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2 Normative references
The following documents have been taken into consideration during developing this
„QuEnHeSa‟ model:

- ISO 14001:2004, Environmental management systems – Requirements with guidance

for use,
- OHSAS 18001:2007, Occupational health and safety management systems –
Requirements,
- ILO-OSH:2001, Guidelines on occupational safety and health management systems,
- ISO 9000:2005, Quality management systems – Fundamentals and vocabulary,
- ISO 9001:2008, Quality management systems – Requirements,
- ISO 19011:2002, Guidelines for quality and/or environmental management systems
auditing

3 Terms and definitions

4 ‘QuEnHeSa’ – Integrated management systems

4.1 General requirements

4.2 Outsourced process

4.3 Documentation requirements

4.4 ‘QuEnHeSa’ manual

4.5 Control of documents

4.6 Control of records

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5 Management responsibility
5.1 Management commitment

5.2 Customer focus

5.3 ‘QuEnHeSa’ policy

5.4 ‘QuEnHeSa’ planning

5.5 Planning - ‘QuEnHeSa’ objectives and targets

5.6 Planning – Hazard identification and risk assessment procedure

5.7 Planning – Planning of product realization

5.8 Planning – Design and development planning

5.9 Planning – Environmental aspects

5.10 Planning – Legal and other requirements

5.11 Planning – Programme for achieving ‘QuEnHeSa’ objectives and targets

5.12 Roles, responsibility, accountability and authority

5.13 Management representative

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5.14 Internal communication

5.15 Management review

6 Resource management
6.1 Provision of resources

6.2 Human resources – Competence, training and awareness

6.3 Infrastructure

6.4 Work environment

7 Design and development

7.1 Design and development inputs

7.2 Design and development outputs

7.3 Design and development review

7.4 Design and development verification

7.5 Design and development validation

7.6 Design and development changes

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8 Purchasing
8.1 Purchasing process

8.2 Purchasing information

8.3 Verification of purchased product

9 Implementation, operation and product realization

9.1 Determination of requirements related to the product

9.2 Review of requirements related to the product

9.3 Communication

9.4 Control of production and service arrangements including operational control

9.5 Validation of processes for production and service arrangements

9.6 Identification and traceability

9.7 Customer property

9.8 Preservation of product

16 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal
9.9 Control of monitoring and measuring equipment

9.10 Participation and consultation with workers, contractors and interested parties

10 Emergency preparedness and response

10.1 Emergency preparedness

10.2 Emergency response

11 Monitoring, measurement, analysis and improvement

11.1 Performance measurement and monitoring

11.2 Monitoring and measurement – Customer satisfaction

11.3 Monitoring and measurement – Internal audit

11.4 Monitoring and measurement of processes

11.5 Monitoring and measurement of product

11.6 Evaluation of compliance to legal and other requirements

11.7 Incident Investigation

11.8 Control of nonconforming product, corrective action and preventive action

11.9 Analysis of data

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11.10 Continual improvement

NOTES

1. The term „legal requirements mean „statutory and regulatory‟ requirements.

2. The term „product‟ applies to (i) product intended for a customer or required by a
customer, (ii) any intended output resulting from the product realization processes.
3. The term „product‟ includes „service‟.
4. An „outsourced process‟ is a process that the organization needs for its „QuEnHeSa‟
management and which the organization chooses to have performed by an external
organization.
5. A single document may address the requirements for one or more procedures.
6. A requirement for a documented procedure may be covered by more than one
document.
7. A single statement of 'QuEnHeSa' policy may address the organization‟s policy for
quality, environmental, occupational health and safety.
8. Separate statements of organization‟s policy for quality, environmental, occupational
health and safety may cover statement of „QuEnHeSa‟ policy.
9. Post delivery activities include (i) actions under warranty provisions, (ii) contractual
obligations (such as, maintenance services), and (iii) supplementary services (such as
recycling, final disposal).
10. Customer property also includes intellectual property and personal data.
11. The term „planned intervals‟ means intervals as planned and decided by the
organization. However, it is suggested that the interval gap between two management
reviews should not be more than twelve months. Internal audits are more complex, as
the frequency of the audit depends on the risk (environmental or occupational health and
safety) and the processes of the area being audited, so it's not possible and it is not
appropriate to define a minimum interval between internal audits and it is up to the
organization to decide the intervals between two internal audits.
12. The term „documented procedure‟ mean that the procedure is established, documented,
implemented and maintained.

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APPENDIX – 1

Correspondence between QuEnHeSa model and management systems standards (ISO

9001:2008 QMS, ISO 14001:2004 and OHSAS 18001:2007)

QuEnHeSa Model ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007

1 Scope 1 Scope 1 Scope 1 Scope

1.1 General 1.1 General
1.2 Application 1.2 Application

2 Normative references 2 Normative references 2 Normative references 2 Reference publications

3 Terms and definitions 3 Terms and definitions 3 Terms and definitions 3 Terms and definitions

4 QuEnHeSa – Integrated 4 Quality management 4 Environmental 4 OH&S management

management systems system management system system elements
requirements

4.1 General requirements 4.1 General requirements 4.1 General requirements 4 General requirements

4.2 Outsourced process 4.1 General requirements

4.3 Documentation 4.2.1 Documentation 4.4.4 Documentation 4.4.4 Documentation
requirements requirements – General
4.4 ‘QuEnHeSa’ model 4.2.2 Quality manual
4.5 Control of documents 4.2.3 Control of 4.4.5 Control of 4.4.5 Control of
documents documents documents
4.6 Control of records 4.2.4 Control of records 4.5.4 Control of records 4.5.4 Control of records

5 Management 5 Management
responsibility responsibility
5.1 Management 5.1 Management
commitment commitment
5.2 Customer focus 5.2 Customer focus
5.3 ‘QuEnHeSa’ polic y 5.3 Quality polic y 4.2 Environmental policy 4.2 OH&S polic y
5.4 ‘QuEnHeSa’ planning 5.4.2 Quality
management system
planning
5.5 Planning – 5.4.1 Quality objectives 4.3.3 Objectives and
‘QuEnHeSa’ objectives programme(s)
and targets
5.6 Planning – Hazard 4.3.1 Hazard
identification and risk identification, risk
assessment procedure assessment and
determining controls
5.7 Planning – Planning 7.1 Planning of product
of product realization realization

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5.8 Planning – Design 7.3.1 Design and
and development development planning
planning
5.9 Planning – 4.3.1 Environmental
Environmental aspects aspects
5.10 Planning – Legal 4.3.2 Legal and other 4.3.2 Legal and other
and other requirements requirements requirements
5.11 Planning – 4.3.3 Objectives, targets
Programme for achieving and programmes
‘QuEnHeSa’ objectives
and targets
5.12 Roles, 5.5.1 Responsibility and 4.4.1 Resources, roles, 4.4.1 Resources, roles,
responsibility, authority responsibility and responsibility,
accountability and authority accountability and
authority authority
5.13 Management 5.5.2 Management 4.4.1 Resources, roles, 4.4.1 Resources, roles,
representative representative responsibility and responsibility,
authority accountability and
authority
5.14 Internal 5.5.3 Internal 4.4.3 Communication 4.4.3 Communication,
communication communication participation and
consultation
5.15 Management review 5.6 Management review 4.6 Management review 4.6 Management review

6 Resource management 6 Resource management

6.1 Provision of 6.1 Provision of 4.4.1 Resources, roles, 4.4.1 Resources, roles,
resources resources responsibility and responsibility,
authority accountability and
authority
6.2 Human resources 6.2 Human resources 4.4.2 Competence, 4.4.2 Competence,
training and awareness training and awareness
6.3 Infrastructure 6.3 Infrastructure
6.4 Work environment 6.4 Work environment

7 Design and 7.3 Design and

development development

7.1 Design and 7.3.2 Design and

development inputs development inputs
7.2 Design and 7.3.3 Design and
development outputs development outputs
7.3 Design and 7.3.4 Design and
development review development review
7.4 Design and 7.3.5 Design and
development verification development verification
7.5 Design and 7.3.6 Design and
development validation development validation
7.6 Design and 7.3.7 Design and
development changes development changes

8 Purchasing 7.4 Purchasing

8.1 Purchasing process 7.4.1 Purchasing process

8.2 Purchasing 7.4.2 Purchasing
information information
8.3 Verification of 7.4.3 Verification of
purchased product purchased product

9 Implementation, 7 Product realization

operation and product

20 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
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realization

9.1 Determination of 7.2.1 Determination of

requirements related to requirements related to
the product the product
9.2 Review of 7.2.2 Review of
requirements related to requirements related to
the product the product
9.3 Communication 7.2.3 Customer 4.4.3 Communication 4.4.3 Communication,
communication participation and
consultation
9.4 Control of production 7.5.1 Control of 4.4.6 Operational control 4.4.6 Operational control
and service production and service
arrangements including provision
operational control
9.5 Validation of 7.5.2 Validation of
processes for production processes for production
and service and service provision
arrangements
9.6 Identification and 7.5.3 Identification and
traceability traceability
9.7 Customer property 7.5.4 Customer property
9.8 Preservation of 7.5.5 Preservation of
product product
9.9 Control of monitoring 7.6 Control of monitoring
and measuring and measuring
equipment equipment
9.10Participation and 4.4.3 Communication,
consultation with participation and
workers, contractors and consultation
interested parties

10 Emergency 4.4.7 Emergency 4.4.7 Emergency

preparedness and preparedness and preparedness and
response response response
10.1 Emergency 4.4.7 Emergency 4.4.7 Emergency
preparedness preparedness and preparedness and
response response
10.2 Emergency 4.4.7 Emergency 4.4.7 Emergency
response preparedness and preparedness and
response response

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11 Monitoring, 8 Measurement, analysis 4.5 Checking 4.5 Checking
measurement, analysis and improvement
and improvement
11.1 Performance 8.1 General 4.5.1Monitoring and 4.5.1 Performance
measurement and measurement monitoring and
monitoring measurement
11.2 Monitoring and 8.2.1 Customer
measurement – satisfaction
Customer satisfaction
11.3 Monitoring and 8.2.2 Internal audit 4.5.5 Internal audit 4.5.5 Internal audit
measurement – Internal
audit
11.4 Monitoring and 8.2.3 Monitoring and
measurement of measurement of
processes processes
11.5 Monitoring and 8.2.4 Monitoring and
measurement of product measurement of product
11.6 Evaluation of 4.5.2 Evaluation of 4.5.2 Evaluation of
compliance to legal and compliance compliance
other requirements
11.7 Incident 4.5.3.1 Incident
investigation investigation
11.8 Control of 8.3 Control of 4.5.3 Nonconformity, 4.5.3.2 Nonconformity,
nonconforming product, nonconforming product, corrective action and corrective action and
corrective action and 8.5.2 Corrective action, preventive action preventive action
preventive action 8.5.3 Preventive action
11.9 Analysis of data 8.4 Analysis of data
11.10 Continual 8.5.1 Continual
improvement improvement

22 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal
APPENDIX – 2

Correspondence between ISO 9001:2008 QMS and QuEnHeSa model

ISO 9001:2008 QuEnHeSa model

1 Scope 1
1.1 General 1.1
1.2 Application 1.2
2 Normative references 2
3 Terms and definitions 3
4Quality management system 4
4.1 General requirements 4.1 and 4.2
4.2 Documentation requirements 4.3, 4.4, 4.5, 4.6
5 Management responsibility 5
5.1 Management commitment 5.1
5.2 Customer focus 5.2
5.3 Quality polic y 5.3
5.4 Planning 5.4 and 5.5
5.5 Responsibility, authority and communication 5.12,5.13 and 5.14
5.6 Management review 5.15
6 Resource management 6
6.1 Provision of resources 6.1
6.2 Human resources 6.2
6.3 Infrastructure 6.3
6.4 Work environment 6.4
7 Product realization 9
7.1 Planning of product realization 5.7
7.2 Customer related processes 9.1 and 9.2
7.3 Design and de velopment 5.8, 7.1, 7.2, 7.3, 7.4, 7.5 and 7.6
7.4 Purchasing 8.1, 8.2 and 8.3
7.5 Production and service provision 9.4, 9.5, 9.6., 9.7 and 9.8
7.6 Control of monitoring and measuring equipment 9.9
8 Measurement, analysis and improvement 11
8.1 General 11.1
8.2 Monitoring and measurement 11.2, 11.3, 11.4 and 11.5
8.3 Control of nonconforming product 11.8
8.4 Analysis of data 11.9
8.5 Improvement 11.10 and 11.8

23 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal
APPENDIX – 3

Correspondence between ISO 14001:2004 EMS and QuEnHeSa model

ISO 14001:2004 EMS QuEnHeSa model

1 Scope 1
2 Normative references 2
3 Terms and definitions 3
4 Environmental management system requirements 4
4.1 General requirements 4.1
4.2 Environmental policy 5.3
4.3 Planning 5.5, 5.10 and 5.11
4.3.1 Environmental aspects
4.3.2 Legal and other requirements
4.3.3 Objectives, targets and programmes
4.4 Implementation and operation 6.1,5.12, 5.13, 6.2, 5.14, 4.5, 9.4, 10.1 and 10.2
4.4.1 Resources, roles, responsibility and authority
4.4.2 Competence, training and awareness
4.4.3 Communication
4.4.4 Documentation
4.4.5 Control of documents
4.4.6 Operational control
4.4.7 Emergency preparedness and response
4.5 Checking 11.1, 11.3, 11.6, 11.8 and 4.6
4.5.1 Monitoring and measurement
4.5.2 Evaluation of compliance
4.5.3 Nonconformity, corrective action and
preventive action
4.5.4 Control of records
4.5.5 Internal audit
4.6 Management review 5.15

24 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal
APPENDIX – 4

Correspondence between OHSAS 18001:2007 and QuEnHeSa model

OHSAS 18001:2007 QuEnHeSa model

1 Scope 1
2 Reference publications 2
3 Terms and definitions 3
4 OHSAS management system elements 4
4.1 General requirements 4.1
4.2 OHSAS polic y 5.3
4.3 Planning 5.5, 5.6, 5.10 and 5.11
4.3.1 Hazard identification, risk assessment and
determining controls
4.3.2 Legal and other requirements
4.3.3 Objectives and programme(s)
4.4 Implementation and operation 6.1, 5.12, 6.2, 5.14, 9.3, 9.10, 4.3, 4.5, 9.4, 10.1 and
4.4.1 Resources, roles, responsibility, accountability 10.2
and authority
4.4.2 Competence, training and awareness
4.4.3 Communication, participation and consultation
4.4.4 Documentation
4.4.5 Control of documents
4.4.6 Operational control
4.4.7 Emergency preparedness and response
4.5 Checking 11.1, 11.6, 11.7, 11.8, 4.6 and 11.3
4.5.1 Performance measurement and monitoring
4.5.2 Evaluation of compliance
4.5.3 Incident investigation, nonconformity,
corrective action and preventive action
4.5.4 Control of records
4.5.5 Internal audit
4.6 Management review 5.15

25 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal
BIBLIOGRAPHY

1. ISO 9000:2005, Quality management systems – Fundamental and vocabulary

2. ISO 9001:2008, Quality management systems – Requirements
3. ISO 14001:2004, Environmental management systems – Requirements with guidance
for use
4. OHSAS 18001:2007, Occupational health and safety management systems –
Requirements
5. ILO-OSH:2001, Guidelines on occupational safety and health management systems,
6. ISO 19011:2002, Guidelines for quality and/or environmental management systems

26 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal
 ‘QuEnHeSa’ model development plan

Issue of „QuEnHeSa‟ model draft 1 – September 2010 (already issued)

Issue of „QuEnHeSa‟ model draft 2 – November 2010 (already issued)
Issue of „QuEnHeSa‟ model final draft – January 2011(already issued)
Release of „QuEnHeSa‟ model (Issue no. 1) – March/April 2011

Please send your comments to

Keshav Ram Singhal

117, Jeevan Vihar Colony, Anasagar Circular Road, Ajmer – 305004, India.

Email:
krsinghal@rediffmail.com
keshavsinghalajmer@gmail.com

Your Active Support Needed

For
‘QuEnHeSa’ model

We seek your active support for the development of „QuE nHeSa‟ model.
Support contribution – US$ 25 (from organization / person outside India), 500 (from organization /
person within India)

Support contribution may be sent to KESHAV RAM SINGHAL at above address by cheque.

Please mention your email id along with your name, address and occupation, while sending the support
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For full text, please refer to

‘QuEnHeSa’ MODEL – FINAL DRAFT, which contains 42 pages.
This is an informative version.

27 ‘QuEnHeSa’ Model – Final Draft Informative – January 2011 – Developed by Dr. Divya Singhal
and Keshav Ram Singhal