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CURRICULUM VITAE

PERSONAL INFORMATION

Name: Michael Morris Hanyurwa Bahiizi


Sex: Male
Date of Birth: 26th April 1986
Age: 24 years
Nationality: Ugandan
Marital Status: Single
Telephone Contact: +447909324237
+447554610865

Career objective
To become part of an organization or business entity to offer
business systems management, business process analysis plus
organizational and leadership skills. And most importantly offer my
devotion and hard work to my respective employers.

EDUCATION BACKGROUND

August 2006 to April 2009: Uganda martyrs university, Nkozi (umu)


(Bachelor’s Degree in Business
Administration and management)

200-200: Uganda Advanced Certificate of Education


Valley College

2000-2003: Uganda Certificate of Education


Udanda martyrs secondary school Namugongo

1999: Primary Leaving Examination Certificate


(PLE)
Lohana academy
WORKING EXPERIENCE

Orange (Uganda)
Customer care executive
Duties and responsibility
• Answer participant questions, as well as question participants to
obtain full understanding of what information is being requested.
• Document all calls with regards to participant inquires accurately
using Call Tracking System.
• Monitor Call Tracking for responses from administrative team so
call returns are done in a timely fashion.
• Follow-up with participants within a 24-hour period in regards to
the initial phone call. Even if it is to just touch base and let
participant know inquiry is still be researched.
• Knowledge of products
• Provide quality customer service on every call.
• Communicate clearly and effectively with participants.
• Promote good listening skills.
• Manage length of calls.
• Recognizing and managing assertive customer calls.
• Promote teamwork and call center success.
• Review monthly publication of Effective Telephone Techniques.

Hass Construction Company


Assistant Project manager
Duties and resposibility

• to permit scheduling of construction activities


• Creates and executes project work plans and revises as
appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual
responsibilities.
• Manages day-to-day operational aspects
• Review deliverables prepared before passing them to the client.
• Effectively apply our methodology and enforce project standards.
• Prepare for engagement reviews and quality assurance
procedures.
• Minimize our exposure and risk on project.
• Ensures project documents are complete, current, and stored
appropriately.

Tannex Enterprises Uganda Limited (2006)


Cashier
Duties and responsibilities

• Ensure that each customer receives outstanding service by


providing a friendly environment, which includes greeting and
acknowledging every customer, maintaining outstanding
standards, solid product knowledge and all other aspects of
customer service.

• Maintain an awareness of all promotions and advertisements.


• Accurately and efficiently ring on registers and accurately
maintain all cash and media at the registers.

• Communicate customer requests to management.


• Enter all media from register into the tally program.
• Maintain orderly appearance of register area and supplies
stocked.
• Any other tasks as assigned from time to time by any manager

Cyber Click Internet Café, (June- august2003)


Technician
Duties and responsibilities
• Trouble shooting and helping out clients when using the internet.
• Maintaining and managing hardware and software.
Languages spoken fluently: English
Languages spoken fairly: Kinyarwanda,Luganda, Runyankole,

Certificates
Uganda martyrs university smart tournament (February 2009) Zain
challenge
Certificate in project planning and management (october2009)

Personal Abilities

Capable of working under minimum supervision


♦ Possess high level of sense of understanding and confidentiality.
♦ Highly Cooperative with a spirit of team work
♦ Capable of meeting strict deadlines
♦ Easy to adopt to new conditions
♦ Excellent computer skills
♦ Strong analytical skills

♦ Always willing to learn and welcomes criticism


♦ Able to communicate with associates and customers
♦ Can read, count, and write to accurately complete all
documentation
REFEREES

1. Mrs. Jane Gatare


P. O. Box 1060 Kampala, Uganda
Telephone: +256712-520323
Email: jgatare@yahoo.com

2. Mr innocent Byuma
Registrar,
Uganda martyrs University (UMU)
P.o.Box 5498
Tel; 038-410603
Email; registrar@umu.ac.ug

3. Mr Hillary Ndungutse
Human resource
orange Uganda limited (oul)
Plot 28 - 30 Clement Hill Road
P.O. Box 24144 Kampala
Uganda Tel; +256790790002