SUMMARY OF FINDINGS, SUGGESTIONS AND

CONCLUSION

DEMOGRAPHIC PROFILES

1. There are 305 male respondents, which constitutes 67.8 percent of the sample. Whereas,

there are 145 female respondents, which constitutes 32.2 percent of the sample. The result

indicates the majority of the sample is male respondents.

2. There are 117 married respondents, which constitutes 26 percent of the sample. Whereas,

there are 333 unmarried respondents, which constitutes 74 percent of the sample. The

result indicates the majority of the sample are bachelors.

3. There are 264 respondents (58.7%) have one family dependent, 128 respondents (28.4%)

have between 2 and 4 family dependent, 49 respondents (10.9%) have more than 4

families dependent and Nine respondents (2%) don’t have families dependent The result

indicates the majority of the sample respondents have single-family dependent.

4. There are 198 respondents (44%) belong to the age group of 26-30 years, 156

respondents (34.7%) belong the age group of 20-25 years, 82 respondents (18.2%) belong

the age group of above 30 years and 14 respondents (3.1%) belong the age group of less

than 20 years. The result shows that the majority of the respondents comes from the age

between 26 and 30 years.

5. There are 125 respondents (27.8%) acquired degree, 111 respondents (24.7%) acquired

diploma/ITI, 103 respondents (22.9) completed school education, 91 respondents (20.2%)

acquired postgraduate and 20 respondents (4.4%) categorized under other educational

qualification. The result indicates that the majority of the respondents acquired a degree,

followed by diploma/ITI and school education.

6. There are 167 respondents (37.1%) doing own business, 98 respondents (21.8%) working

in the private sector, 86 respondents (19.1%) are students, 52 respondents (11.6%) are

homemaker and 47 respondents (10.4%) working in the public sector. The majority of the

respondents are doing their own business, followed by private sector employee and

students.

7. There are 164 respondents (36.4%) comes under the monthly income between Rs.25,000

and Rs.50,000, 117 respondents (26%) comes under the monthly income less than

Rs.25,000, 77 respondents (17.1%) comes under the monthly income between Rs.50,000

and Rs.75,000, 62 respondents (13.8%) comes under the monthly income Rs.1 lakh and

above and 30 respondents (6.7%) comes under the monthly income between Rs.75,000

and Rs.1 Lakh. The result indicates that majority of the respondents earns a monthly

income between Rs.25,000 and Rs.50,000.

8. There are 227 respondents (50.4%) are Kannadiga, 77 respondents (17.1%) are Keralites,

55 respondents (12.2%) are Tamilian, 39 respondents (8.7%) are Teluguvaru, 38

respondents (8.4%) are north Indians and 14 respondents (3.1%) are others. The result

indicates that the majority of the respondents are Kannadiga.

9. Out of 450 respondents, 232 respondents (51.6%) used the smartphone above 5 years.

There are 142 respondents (31.6%) used the smartphone from 3 to 5 years, 68

respondents (15.1%) used the smartphone from 1 to 3 years and 8 respondents used the

smartphone less than 1 year. The result indicates that half of the total respondents used

the smartphone above 5 years.

10. Out of 450 respondents, 280 respondents (62.2%) are fully aware of the mobile wallet

function. There are 148 respondents (33.9%) partially aware of the mobile wallet function

and 22 respondents (4.9%) are not familiar with the mobile wallet function. The result

indicates that only 5 percent are not aware of the mobile wallet function.
11. Out of 450 respondents, 153 respondents (34%) used the mobile wallet between 1 and 2

years. There are 99 respondents (22%) used the mobile wallet from 2 to 3 years, 89

respondents (19.8%) used the mobile wallet less than 6 months, 61 respondents (13.6%)

used the mobile wallet between 6 months and 1 year and 48 respondents (10.7%) used the

mobile wallet above 3 years. The result shows that nearly 67 percent of the respondents

used the mobile wallet for more than 1 year.

12. Out of 450 respondents, 170 respondents (37.8%) aware of the mobile wallet from their

friends. There are 126 respondents (28%) aware about mobile wallet through internet

source, 67 respondents (14.9%) aware from social media, 37 respondents (8.2%) aware

through word of mouth, 19 respondents (4.2%) aware through their family members, 13

respondents (2.9%) aware through television, 13 respondents (2.7%) aware through other

source and 6 respondents aware through magazine/newspapers. The result shows that

more than 50 percent of the respondents got awareness from their family and internet

sources.

13. Out of 450 respondents, 189 respondents (42%) agree that the mobile wallet sometimes

replaces cash handling. There are 112 respondents (24.9%) agree that the mobile wallet

often replaces cash handling and 91 respondents (20.2%) agree that mobile wallet always

replaces cash handling. Nearly 13 percent of the respondents agree that the mobile wallet

rarely and never replaces cash handling. The result indicates that nearly 50 percent of the

respondents agree that the mobile wallet often replaces cash handling.

14. Out of 450 respondents, 149 respondents (33.1%) said the mobile wallet probably replace

the debit/credit cards. There are 112 respondents (24.9%) said that the mobile wallet

possibly replaces debit/credit cards, 88 respondents (19.6%) said that the mobile wallet

not probably replace the debit/credit cards, 75 respondents (16.7%) said that the mobile

wallet definitely replace the debit/credit cards and 26 respondents (5.8%) said the mobile
 wallet not definitely replace the debit/credit cards. The result indicates that nearly 50

percent of the respondents said the mobile wallet often replace the debit/credit cards.

15. 50 percent of the respondents (228 respondents) use the mobile wallet for money

transfers. There are 93 respondents (20.7%) use the mobile wallet for bill payments, 39

respondents (8.7%) use for recharges, 38 respondents (8.4%) use for online purchases, 29

respondents (6.4%) use for other use and 23 respondents (5.1%) for online booking

purpose. The result shows that the major purpose of the mobile wallet is used for money

transfers and bill payments.

16. Out of 450 respondents, 186 respondents (41.3%) often use of the mobile wallet, 121

respondents (26.9%) always use of the mobile wallet, 107 respondents (23.8%)

sometimes use the mobile wallet, 28 respondents (6.2%) rarely use the mobile wallet and

8 respondents said that they never use the mobile wallet. The result indicates that nearly

68 percent of the respondents said that often use of the mobile wallet.

17. Out of 450 respondents, 139 respondents (30.9%) use more than 20 times the mobile

wallet in a month. There are 116 respondents (25.8%) use 5 to 10 times, 92 respondents

(20.4%) use 11 to 15 times and 45 respondents (10%) use 16 to 20 times the mobile

wallet in a month. The result shows that nearly 31 percent and 26 percent of the

respondents used the mobile wallet more than 20 times and 5 to 10 times respectively.

18. Out of 450 respondents, 160 respondents (35.6%) used the mobile wallet to spend above

Rs.2,000 in a month. There are 104 respondents (23.1%) spend Rs.501 to Rs.1,000, 70

respondents (15.6%) spend Rs.1001 to Rs.1500, 59 respondents (13.1%) spend below

Rs.500 and 57 respondents (12.7%) spend Rs.1,501 to Rs.2,000 in the mobile wallet in a

month. The result shows that nearly 36 percent of the respondents spend less than

Rs.1000 and 35.6 percent of the respondents spend more than Rs.2,000 in the mobile

wallet in a month.
Perceived Usefulness of Mobile Wallet (PU)

19. The mean score and rank of the perceived usefulness of a mobile wallet. Among the five

items, the respondents most agreed item is “I believe mobile wallet would be useful for

doing online transactions”. This implies that the mobile wallet often used to do online

transactions by users. The least agreed item is “I think using a mobile wallet would make

it easier for me to make online payments”, It denotes that the mobile wallet often easy to

handle online payments.

Perceived Ease of Use of Mobile Wallet (PEOU)

20. The mean score and rank of the perceived ease of use of a mobile wallet. Among the five

items, the respondents most agreed item is “Overall, I think the mobile wallet is very easy

to use”. This implies that the mobile wallet is user friendly for the users. The least agreed

item is “I believe step by step navigation of mobile wallet apps is easy to understand”. It

refers that the step to navigation in a mobile wallet is understandable for the users.

Attitude towards Use of Mobile Wallet (ATU)

21. The mean score and rank of the attitude towards the use of a mobile wallet. Among the

five items, the respondents most agreed item is “Using mobile wallets is beneficial”. This

shows that the mobile wallet is highly beneficial for users. The least agreed item is “I

don’t think I need others to help in using the mobile wallet”. It refers that the user can

operate a mobile wallet alone without others help.

Behaviour Intention towards Mobile Wallet (INT)

22. The mean score and rank of the behaviour intention towards a mobile wallet. Among the

five items, the respondents most agreed item is “I intend to use my mobile wallet in the

next 6 months”. It denotes that the often use of mobile wallet in forthcoming days by the
 users. The least agreed item is “I frequently use the Mobile Wallet in the future”. It refers

that the user frequently uses the mobile wallet in the future.

Effort Expectancy (EE) towards Mobile Wallet

23. The mean score and rank of the effort expectancy towards the mobile wallet. Among the

five items, the respondents most agreed item is “Learning how to use a mobile wallet is

easy for me”. It denotes that the users find it easy to learn the mobile wallet options. The

least agreed item is “I do not require much technical expertise to effectively use my

smartphone for mobile wallet”. It refers user doesn’t require any technical expertise in

usage of a mobile wallet.

Social Influence (SI) towards Mobile Wallet

24. The mean score and rank of the social influence towards the mobile wallet. Among the

five items, the respondents most agreed item is “My friends will motivate me to use

mobile wallets”. It denotes that the friends are the main motivator for mobile wallet

usage. The least agreed item is “People who influence my behaviour think that I should

use the mobile wallet”. It implies that the people least influence the users in the usage of a

mobile wallet.

Facilitating Condition (FC) towards Mobile Wallet

25. The mean score and rank of the facilitating condition towards the mobile wallet. Among

the five items, the respondents most agreed item is “My Mobile device is appropriate for

using a mobile wallet”. It shows that the mobile wallet is more appropriate for the device.

The least agreed item is “The cost of purchasing a mobile device suitable for using a

mobile wallet is affordable to me”. It implies that the mobile wallet is fit for any

smartphone in respect of the cost of the device.

Personal Innovativeness (PI) towards Mobile Wallet

26. The mean score and rank of the personal innovativeness towards the mobile wallet.

Among the five items, the respondents most agreed item is “I don’t want to try Mobile

Wallet”. It shows that the users want to try mobile wallet. The least agreed item is “I like

to explore the usage of Mobile wallet for financial transactions”. It implies that the users

hesitate to do a financial transaction in the mobile wallet.

Security (SEC) towards Mobile Wallet

27. The mean score and rank of security towards the mobile wallet. Among the five items, the

respondents most agreed item is “I am confident in making payments through mobile

wallet”. It shows that the users were confident in mobile wallet payments. The least

agreed item is “I believe the chances of losing money stored in the mobile wallets are

low”. It implies that the mobile wallet is guarded with more security features.

Trust (TR) towards Mobile Wallet

28. The mean score and rank of the trust towards the mobile wallet. Among the five items,

the respondents most agreed item is “I trust transactions happening through the mobile

wallet is safe”. It shows that the users have more trust in mobile wallet transaction. The

least agreed item is “I believe that the mobile wallet service providers follow consumer

laws”. It implies that the users have lesser knowledge about the mobile wallet follows

consumer laws.

Perception towards Usage of Mobile Wallet (PUMW)

29. The mean score and rank of the perception towards the usage of a mobile wallet. Among

the seven items, the respondents most agreed item is “Mobile Wallet payment saves costs

and time for my financial transactions”. It shows that the users are benefited with cost and

time in the usage of a mobile wallet. The least agreed item is “Mobile Wallet payment is
 superior to conventional payment modes”. It implies that the users found the mobile

wallet less superior to conventional payment modes.

Refinement of scale by using factor analysis

30. The factor loadings are well above the acceptable criteria. But the effort expectancy (EE)

factor and facilitating condition (FC) factor is combined into single factor and effort

expectancy (EE) factor has been cross-loaded with other factors. To improve the

difference between the factors, factors which is cross loading greater than 0.30 on three or

more factors were also deleted from the scale (Doll & Torkzadeh, 1988). Exploratory

factor analysis is run several times by dropping the items one by one to improve the

measurement scale. After the deletion of certain items, the cumulative percent variance

has been increased from 83.42 to 85.58. It clearly shows the percent of variance explained

has been increased, which ultimately improve the quality of the measurement scale (Doll

& Torkzadeh, 1988). Finally, the scale end up with ten factors comprises of 51 items.

Reliability and Validity

31. The value of Cronbach’s alpha and validity of perceived usefulness, Perceived Ease of

Use, Attitude towards Use, Behaviour Intention, Social Influence, Facilitating Condition,

Personal Innovativeness, Security, Trust and Perceived Usage of Mobile Wallet are well

above the criteria to form a better construct.

Perceived Usefulness Vs Demographic variables

32. The mean score of the male is higher than female and it indicates that the use of mobile

wallet is more among the male than female respondents.

33. There is a decrease in the mean value of perceived usefulness as the age of the

respondent’s increases. The respondents below the age of 25 years are getting more

usefulness from the mobile wallet than the above 25 years of age. It suggests that younger
 people are very knowledgeable and experienced in the mobile wallet and they may place

more importance on cash backs and rewards points on transactions.

34. The mean score is maximum for the 2 – 3 family dependent followed by 1 dependent and

more than 4 dependent. The result suggests that the usefulness of the mobile wallet

increases dependent upon the family dependent. It may be due to the mobile device is

shared by the family dependent for accessibility of transaction.

35. The result indicates that the mean values of perceived usefulness across monthly incomes

and employment status are similar.

Perceived Ease of Use Vs Demographic variables

36. The mean score is maximum for the 2 – 3 family dependent followed by 1 dependent and

more than 4 dependent. The result suggests that the perceived ease of use of the mobile

wallet increases dependent upon the family dependent. It may be due to frequent use

among the family dependent make easier the mobile wallet.

37. The result indicates that the mean values of perceived ease of use across gender, age

group, monthly incomes and employment status are similar.

Attitude towards Use Vs Demographic variables

38. The mean score of the male is higher than female and it indicates that the attitude towards

use of mobile wallet is more among the male than female respondents.

39. The mean score is maximum for the 2 – 3 family dependent followed by 1 dependent and

more than 4 dependent. The result suggests that the attitude toward use of the mobile

wallet is more for more family dependent. It may be due to family dependent influences

to use mobile wallet.

40. The result indicates that the mean values of attitude of the respondent towards use of

mobile wallet across age group, monthly incomes and employment status are common.
Behaviour Intention Vs Demographic variables

41. The mean score of the male is higher than female and it indicates behaviour intention is

more among male respondents than female.

42. The mean score of the behaviour intention across age groups are more than 5 and similar.

It indicates that all the age group will avail the mobile wallet services in future. The mean

score is maximum for the 2 – 3 family dependent followed by more than 4 dependent and

1 dependent. The result suggests that the behaviour intention of the mobile wallet

increases dependent upon the family dependent.

43. The mean score is higher for the respondents whose income between Rs.50,001 and

Rs.75,000. The result suggests that the behaviour intention is strong towards mobile

wallet is found more among the respondents in monthly income between Rs.50,001 and

Rs.75,000.

44. The result shows that the behaviour intention among the employment status of the

respondents is similar.

Social Influence Vs Demographic variables

45. The mean score of the female is higher than male and it indicates social influence is more

among female respondents than male. In general, female respondents exhibits harmonious

functioning of the group and concern with relationship and interdependent.

46. The mean score of the social influence of the respondents belong to the age group of less

than 20 years is more than other age group and overall result suggests that social

influence across group is similar. The result indicates that the mean values of social

influence across monthly incomes and employment status are similar.

Facilitating Condition Vs Demographic variables

47. The mean score of the male is higher than female respondents and it indicates that the

male facilitates to use the mobile wallet.

48. The family dependent increases, facilitating condition of mobile device help to use more

of mobile wallet.

49. Facilitating conditions support more for the respondent belong to the monthly income

between Rs.50,001 and Rs.75,000.

50. The result shows that the facilitating condition among the age group and employment

status are similar.

51. The mean score of the male is higher than female respondents and it indicates that the

male respondents try to explore new technologies than the female respondents towards

mobile wallet.

Personal Innovativeness Vs Demographic variables

52. The mean score of the male is higher than female respondents and it indicates that the

male respondents try to explore new technologies than the female respondents towards

mobile wallet.

53. The mean score of the personal innovativeness of mobile device belong to the age group

of less than 20 years and 20-25 years is more than 5. The respondents below the age of 25

years are try to explore new technologies or new products than respondents belong of the

age of above 25 years.

54. The result shows that the personal innovativeness among the family dependent is similar.

55. The mean score is high for the respondents belong to the monthly income less than

Rs.25,000. The result shows that the personal innovativeness decreases as the monthly

income increases and it indicates the respondents belong to the monthly income less than

Rs.25,000 are more open to try new technologies.

56. The result shows that the personal innovativeness among the family dependent and

employment status of the respondents are similar.

Security Vs Demographic variables

57. The mean score of the male is higher than female respondents and it indicates that the

male respondents believe mobile wallet is more secured than female respondents.

58. Family dependent more than 4 feels more secured in using the mobile wallet for financial

transaction.

59. The result indicates perceived security of the respondents across different age group,

monthly income and employment status are similar.

Trust Vs Demographic variables

60. The mean score of the male is higher than female respondents and it indicates that the

female respondents are low in trust than male respondents towards mobile wallet. It

suggests that banks may create awareness about the features of the mobile wallet among

female.

61. The mean score of the trust of mobile device belong to the age group of less than 20 years

is high and overall result suggests that mean scores of trust across age group are same.

62. The result shows that the respondents having family dependent of 2 to 3 have more trust

and low trust found among the respondents having no dependent.

63. The result indicates that the mean scores of trust among monthly income and employment

status are similar

Perception towards Usage of Mobile wallet Vs Demographic variables

64. The mean score of the male is higher than female and it indicates usage of the mobile

wallet of male respondents is more than female.

65. The mean score of the perceived usage of mobile wallet across age groups are more than

5 and similar. It indicates that all the age group having the habit of using mobile wallet

services.

66. The result suggests that the perceived usage of the mobile wallet found more on the

respondents having family dependent 2 to 3 and less usage of mobile wallet by the

respondents have no dependent.

67. The result suggests that the perceived usage of mobile wallet across monthly income and

employment status of the respondents are similar.

Structural Equation Modelling

68. Perceived ease of use has a positive effect on the perceived usefulness. The users will

perform the transactions, when they feel the instructions are convenient in the mobile

wallet.

69. Perceived usefulness has a positive effect on the attitude towards use. The perceived

usefulness has a direct effect on the attitude towards the usage of mobile wallet.

70. Perceived ease of use has a positive effect on the attitude towards use. Individuals’

attitude to use new tehnology (mobile wallet) is determined by perceived ease of use.

71. Attitude towards use has a positive effect on the behaviour intention. Individuals’ attitude

consciously formulated plan to perform a behaviour to use the technology.

72. Social influence has a positive effect on the behaviour intention. It suggest that opinion of

peers, family and media has strong influence in the accpetance of mobile wallet.

73. Facilitating condition has a positive effect on the behaviour intention. It suggest that

availability and offordability of smartphones and internet connection and knowledge

about mobile phones influences the acceptances of mobile wallets.

74. Personal innovativeness has a positive effect on the behaviour intention. It suggest that

user perceived to be more innovative towards mobile wallet.

75. Security has a positive effect on the behaviour intention. It suggest that security is one of

the determiants that pull the behaviour intention to use the mobile wallet.

76. Trust has a positive effect on the behaviour intention. It suggest that initial trust has

significant impact on behaviour intention.

77. Behaviour intention has a positive effect on the perceived usage.

Overall Model

78. Perceived usefulness (PU) has strong influences the attitute towards use (ATU) of mobile

wallet. Perceived ease of use (PEOU) has a strong influnces the perceived usefulness

(PU). It indicates that the percevied ease of use (PEOU) drives the perceived usefulness

(PU) of mobile wallet. Whereas, the perceived ease of use (PEOU) has postive influences

but not as much as of perceived usefulness (PU). The results show that the perceived

usefulness (PU) act as an partial mediating variable between perecived ease of use

(PEOU) and Attitude of use (ATU).

Suggestion

1. Perceived usefulness and ease of use are key factors boost the attitude to use the

mobile wallet. So designer of the mobile wallet make the options are simpler to attract

more user of mobile wallet.

2. Mobile wallet is less used by the respondent among the age group above 25 years. So,

promotion campaign may be conduct to attract the user more than age of above 25.

3. Security is one of the important factors in the minds of the user. The banks should

incorporate more security features in the mobile wallet, which improve the trust

among the user to make an attempt to adopt the mobile wallet in day-to-day life.

4. Adaptation of mobile wallet found less on female user. The bank may develop

strategy to pull the female group in using of mobile wallet.

 5. Awareness campaign exclusively for female to promote security and trust upon the

mobile wallet.

Conclusion