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NON–MEDICAL OPERATIONAL HAZARDS

T O M A N A G E D U R I N G C O V I D – 19
O P E R A T I O N S. G U I D E L I N E S T O R E T U R N I N G
TO FLYING
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GUIDELINES TO RETURNING TO FLYING

FOR OPERATIONS STAFF AND AIR CREW

7. P R O V E E D O R E S Y OTROS SERVICIOS
Whatever the progression of the return to operations, operations staff and aircrew will need to change
from the conditions of “lockdown” to the conditions of normal operations with all that entails. In the pages
that follow we will look at four areas where we think personal readjustment and preparation is needed.

These are:
• Physical – including sleep management
• Cognitive – getting into the mindset
• Emotional – managing the transition
• Relationships – helping all to adjust

→GETTING YOUR BODY PREPARED

Some guidelines:
.

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GUIDELINES TO RETURNING TO FLYING

FOR OPERATIONS STAFF AND AIR CREW

→7.H PARNODVL EI N
EDG OT RHEES F Y
E E LOI TNRGOS S S E R V I C I O S
Some guidelines:

→MAINTAINING YOUR R E L A T I O N S H I P S
Some guidelines:

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NON–MEDICAL OPERATIONAL HAZARDS

T O M A N A G E D U R I N G C O V I D – 19

This Bulletin contains a summary of the main operational hazards

identified for the operation at the time of COVID-19, as well as
some mitigation measures for their consequent risk.

It should be borne in mind that the stoppage of operations due to the declaration of
the COVID-19 pandemic, has generated a situation of uncertainty and operational
stoppage in all States and air spaces, as well as in all branches and sectors of aviation.

It is important, before delving into the hazards, to understand that the hazards are
inherent in:

A Operations in flight

B Operations in passenger cabin

C Ground operations

D The airports

E Air traffic services

F Maintenance activities

G Providers and other services

H Aircraft and component manufacturers

I Regulators themselves

This Bulletin will take into account the hazards related to Operations in flight,
Operations in the passenger cabin, Operations on the ground, and Suppliers.

→REMEMBER
Safe operation is the goal of all
workers, and in all areas of
competence and work!

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NON–MEDICAL OPERATIONAL HAZARDS

T O M A N A G E D U R I N G C O V I D – 19

1. GENERAL HAZARDS TO TAKE INTO ACCOUNT:

Consider the first few operations not as a routine or normal operation. Be

aware of situational safety issues. Review the manuals and revisions.

Operating and cost pressure should not affect safety levels.

Have in mind a cultural change of coexistence with a Pandemic

environment. It is the current sittuation, and there are ways to overcome it.

Make sure you have the necessary staff to carry out your tasks.

Keep the US BANGLA SMS informed of any hazard you detect.

Maintain effective and friendly communication, even using protective PPE.

Propose improvements in your work area, or training needs related to the

new operating situation to your managers or immediate managers, if you
require it.

Make sure that your systems and equipment work correctly, as well as
those that you are going to use.

Maintain social distance, without it being a difficulty or an issue in the tasks

to be performed.

Take human factors into account in all your work activity, especially in
those related to flight support tasks.

Keep in mind good coordination and CRM between all work areas.
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NON–MEDICAL OPERATIONAL HAZARDS

T O M A N A G E D U R I N G C O V I D – 19

2. FLIGHT OPERATIONS

→PRE-FLIGHT
• Consider your recent experience and training. Thoroughly carry out the pre-flight briefing.

• Consider no pressure during flight about fuel policy, to avoid fuel situation. "Minimum fuel". Some aerodromes could be
affected by supply capacity or supply providers.

• Consider the information available and its quantity, such as NOTAMs, to have a situational awareness of the available,
adequate aerodrome layout and limitations of space in them and their areas and flight fields, due to temporary aircraft
parking.

• Consider an increase in capacity and movement at airports of aircraft destined for cargo transportation, and therefore
their movements in air cargo spaces.

• Consider the presence of passenger aircraft in usual parking spaces, where they are also being loaded with air cargo
and with unusual handling means, such as stairs or high loaders through the doors.

• Consider unusual mass and balance figures due to reduced or unusual load factors. Considers LMCs frequent due to
"no-show", "re-bookings" ...

• Consider a phased, not progressive, increase in operating capacity.

• Complacency: Don't indulge in complacency or routine. After a long period of inactivity, those tasks, procedures ...
that we routinely did, we will have forgotten ("control of the subconscious"). Errors when entering data into the FMS /
FGCP.

• Self-study: prepare the first flights with greater attention. Apply the methodology that you would use as if it were a route
training light, review the memory-items ... Check the pre-flight documentation thoroughly. Initial shipping documentation
failures may arise.

• Resilience and surprise effect: they must be sharper than ever. Pay attention to the "taking for granted syndrome ...".
Reinforce empathy.

• Reinforce attention when using the EFB.

• Strengthens communication. Pay attention to new forms of visual communication through the use of PPE.

→IN FLIGHT
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• Situation Awareness and decision making.
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NON–MEDICAL OPERATIONAL HAZARDS

T O M A N A G E D U R I N G C O V I D – 19

3. P A S S E N G E R S C A B I N O P E R A T I O N S

→PRE-FLIGHT
• Consider your recent experience and training.

• Thoroughly carry out the pre-flight briefing.

• Consider the information available and its amount, to have a situational awareness of events.

• Consider LMCs frequent due to "no-show", "re-bookings" ...

• Consider a phased, not progressive, increase in operating capacity.

• Complacency: Don't indulge in complacency or routine. After a long period of inactivity, those tasks, procedures... that
we routinely did, we will have forgotten ("control of the subconscious").

• Self-study: prepare the first flights with greater attention.

• Resilience and surprise effect: they must be sharper than ever.

• Pay attention to the "taking for granted syndrome ...".

• Strengthens empathy.

• Strengthens communication. Pay attention to new forms of visual communication through the use of PPE.

→IN FLIGHT
• Remember the sterile cabin phases: easy tendency to have conversations about the current situation
that can cause distractions and lack of monitoring.

• Lack of monitoring, remember:

✓ Cooperation
✓ Leadership
✓ Situational awareness
✓ Decision Making

• Completion of procedures and instructions: follow the procedures.

• Manage threats.

• Consider that many workers have been in unpaid leave or without service for a long period of time and may have
lost the habit of a high level of care according to standards.

• Consider the increase in conflicting passengers.

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NON–MEDICAL OPERATIONAL HAZARDS

T O M A N A G E D U R I N G C O V I D – 19

4. G R O U N D O P E R A T I O N S

→FORMATION & EXPERIENCE 

• Consider your recent experience and training. Keep it up to date, or a monitoring procedure
until it is reached.

→MANAGEMENT 
• Consider the pressure during the work shift.

• Consider the relationship with other airport services and their dependency. Keep in mind that they are also affected, so
it manages and coordinates your needs and the necessary time frames.

• Consider the information available and its amount at the airport.

• Consider an increase in capacity and movement at airports of aircraft destined for air cargo, and therefore
merchandise and cargo logistics at airports.

• Consider the presence of passenger aircraft in usual parking spaces, where they are also being loaded with air cargo
and with unusual handling means, such as stairs or high loaders through the doors.

• Consider unusual mass and balance figures due to reduced or unusual load factors.

• Consider LMCs frequent due to "no-show", "re-bookings" ...

• Consider a phased, not progressive, increase in operating capacity.

• In the event of movement by air and runway area, consider an unusual movement of airplanes and airport services,
including the closure of buildings, facilities or entire terminals.

• Consider new health announcements in terminals, control personnel, and an increase in State security forces and
bodies. Its presence should not bother or exalt the nerves.

• It considers a greater number of situations of conflicting passengers, for health reasons of social distancing or
"repudiation" of passengers who may show any symptoms of contagion.

• Strengthens communication. Pay attention to new forms of visual communication through the use of PPE.

→BACK TO ACTIVITIES
• • Consider making an activity activation monitoring list that takes into account:
✓ Pandemia response team
✓ Corporate pandemi-assessment
✓ Health authority: guidance, regulatory requirements review
✓ Physical distancing strategy
✓ Personal Protective Equipment (PPE) and Procurement
✓ Identification of job functions requiring continuous assessment of PPE requirements
✓ Management in workplace of positive case(s)
✓ Significant operations isses arising from the partial or complete stop of operations and from
return to service
✓ Station administration, Passenger and baggage habdling, ramp handling, load control
✓ Cleaning during pandemic
✓ Change management and communication
✓ Safety oversight and quality control

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NON–MEDICAL OPERATIONAL HAZARDS

T O M A N A G E D U R I N G C O V I D – 19

5. A I R P O R T S

→SECURITY
• Because the processes and protocols of access at airports (for both passengers and crews) and
boarding can be modified:
✓ Respect and attend at all times the security restrictions and additional security measures
implemented at airports;
✓ Take care of the prevention measures in all the airport facilities and security controls.

→FUEL OPERATIONS 
• Fuel contamination (aditives).

→MAINTENANCE ACTIVITIES 
• Additional failures on aircraft that have been in preservation for a long time could occur.

• Greater number of MEL deferrals could occur.

• Perform exterior / pre-flight checks correctly and carefully. Look at all areas of access or records to
the plane, including engine nozzles, landing gear bay...

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NON–MEDICAL OPERATIONAL HAZARDS

T O M A N A G E D U R I N G C O V I D – 19

6. S U P P L I E R S & O T H E R S E R V I C E S

→FORMATION & EXPERIENCE

• Consider the recent experience and training of our providers and other contracted services. Monitor
the recurring training and experience of your suppliers through supervisions.

• Request a contingency plan for training and maintenance of your training, documenting an
exemption for recurring courses that may expire, and your new expiration date (acceptable 3 more
months). Taking into account that:

✓ It should be a documented plan and reflected in your contingency plans

✓ The new expiration date will be established on the original expired training, not on the
extension.

→MANAGEMENT
• Consider the pressure exerted on suppliers.

• Consider the relationship with other services and their dependency. Keep in mind that they are also
affected, so it manages and coordinates your needs and the necessary time frames.

• Consider the information available and its amount.

• Consider a phased, not progressive, increase in operating capacity.

• Consider new health announcements that could vary the operating capacity of our airport providers and
services.

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