English Language

Task IT Support Staff

By:
Atmayanti (2041720016)
Class TI-1G / 05

D-IV INFORMATICS ENGINEERING

INFORMATION TECHNOLOGY

STATE PHOLYTECNIC OF MALANG

Jl. Soekarno Hatta No.9, Jatimulyo, Kec. Lowokwaru,
Kota Malang, Jawa Timur 65141
Answer :
1. ~ I think, the man is calling IT help desk. He is having trroble with his
laptop. The display of the laptop is blue screen after it was turned on. He
can’t do anything, so he try ro calling IT help desk.
~ No, I never call IT help desk when I have problem with my devices.
Honestly, I don’t know how to do it.
~ So I have no experience about calling IT help desk.
2. Fortunately, I’m a TKJ graduate, so I have rarely problem with my
computer. In the school, I have learn many things about computer. But
sometimes I still got a problem. And when I got it, I asked my brother
who works in a computer services, so the problem always done.
3. Computer hardware problem
No Hardware problem Cause Solution
1. Computer hang  Maybe there is  If capacity of the
problem with RAM is too small,
the RAM we can try to
 Maybe there is give one more
problem with RAM in the
the Processor expansion slot,
or buy new RAM
with the bigger
capacity.
 If the RAM are
broken, we can
buy a new RAM
 If the processor
type is not
support mostly
of application
(too old) we can
switch the
processor with
the newer
generation if the
slot is match.
 If the processor
broken, we can
buy new
processor
 If new processor
too expensive,
will be better if
we buy new
computer.

2. Computer won’t  The cable  Check the

turn on power may connection of
have a trouble cable power, if it
 The power unplugged so
supply may plug it on.
 have a trouble  Check condition
 The power of the cable, if
button may there it look like
broken peeled off, try to
change it with
new cable.
 Check the power
supply, is it work
on when it
connected to
electricity
without PC? If no
you should
change the
power supply.
 If there are no
problem about
cable and power
supply, it must
be because the
power button.
You can bring
your computer to
technician and
change the
power button.
3. Computer no  The sound card  Try to change the
sound maybe broken speaker with
 The speaker other speaker.
may have a  If it still not work,
problem you may need to
change your
sound card with
the new one.
4. Computer cannot  The peripheral  Check the
read input input may condition of the
(keyboard, mouse, broken peripheral, try to
etc)  The port in the connect with the
motherboard other PC, if its
may broken not connected,
 you should too
buy new
peripheral.
 If the peripheral
is okay, it may
because of the
port. You should
go to repair it to
technician, or
buy new PC/
motherboard.
4. Computer on, but  The VGA cable  Check the
the monitor can’t may have connection of
display anything problem VGA cable, if it
 The VGA may unplugged so
broken plug it on.
 The Monitor  Check condition
may broken of the cable, if
there it look like
peeled off, try to
change it with
new cable.
 Check the
monitor, is it
work on when it
connected to
other PC? If no
you should
change the
monitor.
 If there are no
problem about
cable and
monitor, it must
be because the
VGA. You can buy
a new VGA.
5. Computer cannot  Maybe there is  Check the
connect to problem with connection of
internet the LAN cable. LAN cable, if it
 The modem unplugged so
may have error plug it on.
 The LAN card  Check condition
may broken of the cable, if
there it look like
peeled off, try to
change it with
new cable.
 Check the
modem, is it
work on when it
connected to
other PC? If no
you should fix
the modem.
 If there are no
problem about
cable and
modem, it must
be because the
LAN card. You
can buy a new
LAN Card.