DAVID

They focus to reevaluate the staff to improve the service.

They visited each location to communicate their goals to the staff to stay on the same page.
They increased the compensation for the remaining employees and established a way for
the staff to increase the compensation.
Davis also focused on creating a comprehensive training manual. Also for sales and profits
to help the staff to keep the goals of the service and the products.

BISSET

Uses his financial skills and contact network to increase the number of locations of the local
brands of coffee.

Bisset focused David with the Reorganization because the staff lacked passion and detail
expertise.

They understood the issues with the staff that the product and customer service requires if
they want to continue with his expansion.
Bisset reorganized with an operation strategy that centralized the bakery production in one
location and kept only 3 bakers.
With this strategy they resolved the issue with the staff, and improved the product quality
and the service improved too with this strategy.

They focus their attention to grow his brand.

They focus on the quality of the food, make the coffee with a little luxury pleasure in the daily
routines of their customers.

David and bisset develop a formal handbook to have formal procedures and policies in his
cafes.

Dr. Jonathan Patel

He is a doctor in organization management.
He is focused on the incentives systems in high-growth companies.
He is focused on resolving human resources issues.
For this business he focus in the engagement and the organization structure in the cafe
brand
He visit and evaluate every cafe and interview the staff in every location
He finds very quickly the main issues in the organization.
He focus to change the mision and the vision on the company with the emotion level to
humanize the brand
In the company he focuses on the system of the staff and manages that side of the company
to continue growth of the company.

He created a system to balance the control and the flexibility inside the company. Create in
the process a structure, to increase the ownership in the finances and the mental part.
He focused on an incentive system that allowed employees to purchase stock.
He also introduced management skills workshops,seminars, and coaching.

Weekly webinars on a variety of topics were launched. These initiatives

were part of an “owner-managers’ program” that gave local managers wider discretion over
how they managed their people.