Tell me about yourself.

I am a buy and seller of various products and household items and garments. This is my
personal job for three years. My business is online transaction. I have two years of experience
in networking business with direct selling company. May 2 years experiences in hospitality have
taught me a great deal about dealing with customers. I have developed strong problem solving,
honed my ability to manage conflict and deal with demanding individual and polished my
communication skills. I am keen to utilize my passion for excellent customer service in providing
the best possible experience for your retail clients.

Are you familiar with this company/business/organization?

Of course, I find that your company has been business for over seventy years. With an excellent
reputation employee, stakeholders and the management. They achieved high levels of
customer satisfaction because of its quality service, quality product, quality people and
technology excellence.

 From my knowledge, your company was established in 1945 in this municipality of Tabaco.

Now, LIBERTY COMMERCIAL CENTER (LCC) is the largest branches Malls, Supermarket

and expressmart not only in Tabaco but also in Bicol region. The leading commercial
establishment in Bicol Region and a growing distributor, retailer, and wholesaler of supermarket
department store items. They create more jobs and develop commercial complexes that will
offer consumers a wider choice of products, enhanced customer services and modern facilities
in retailing. As a retail store operator, your company has numerous popular brands that have a
high degree of trust and credibility among the customers.

I'm really impressed by your company's values and mission statement. I find that many of the
things that are important to this company are also important to me. I have always admired the
way that this company has had such a strong focus on delivering top-quality customer service.

How did you learn about this company business organization?

First, knowing the company or business that I apply. Second, understand the business or
company back ground. Third, find out what their business and product are selling. Fourth, what
they need in an employee and what position they are looking for and analyze it.

Why do you want this job?

“I enjoy interacting with customers and my last job took me a bit away from that. I’m looking to
find a role that will let me get back to the direct customer interaction that I enjoy so much. I took
a look at the job description before coming in and it seems like this role involves a lot of
customer-facing work. I was excited because that’s strength of mine and I think that not only
would this position fit what I’m targeting, but it would also allow me to come in and have an
immediate impact and make the best use of my skills.”

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What are you strengths and weaknesses?

My strengths are collaboration skills (Collaborative), interpersonal skills, technical skills (writing),
persistence, organization skills, Attentive/detail-oriented, Committed/dedicated, Determined,
Disciplined/focused, Enthusiastic/passionate/driven, Flexible/versatile, Honest, Patient and
Respectful. My weaknesses being Self-critical/sensitive, difficulty asking questions, Lack of
knowledge of particular software, lacking experiences, sometimes lack confidence. It has been
difficult for me to work with certain personalities, and negative criticism

Why should we hire?

“Honestly, you should hire me for this position because of my proven ability to maintain strong
interpersonal relationships with several costumers and I possess all the skills and experience
that you're looking for. I am passionate about good customer services to those in need in my
field of work, which keeps me motivated and excited about doing my best work.

What are the questions about the job or the organization that you may ask?

 What do the day-to-day responsibilities of the role look like?

 What are the company’s values? What characteristics do you look for in employees in
order to represent those values?
 What’s your favorite part about working at the company?
 What does success look like in this position, and how do you measure it?
 Are there opportunities for professional development?  If so, what do those look like?
 Who will I be working most closely with?
 What do you see as the most challenging aspect of this job?
  Is there anything about my background or resume that makes you question whether I
am a good fit for this role?

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Before we start, let us do some reflection so you can see what you already know
or do not know about topics. Relax, this is not a test, but it is important to be
honest to yourself.

Before I start to answer the questions in this module. First I read the module from the start to
finish the learners handbook and I know what topics in discuss in this module. About the ways
to find work opportunities and to apply for work, to make bio-data and application letter, and to
know the appropriate work behavior and attitudes in the workplace. Also, how to manage time,
and balance personal life and work life.

Ang mabuting dulot ng pagkakaroon ng trabaho

ang mabuting dulot ng pagkaroon ng trabaho ay magkaroon pera para pambili ng mga
pangangailangan sa sarili sa pang araw-araw para may pang negosyo at may pang bili ng mga
pangangailang natin tulad ng mga pagkain, damit, gamot at iba pa. Makakatulong sa pag unlad
ng ekonomiya at makakatulong sa mga magulang. Nakakapagpaunlad ito ng kakayahan at mga
abilidad ng isang tao na naiaambag niya sa kaunlaran ng lipunan at upang makapamuhay ng
marangal at matiwasay. Maaring maging dahilan ito upang magbigay tulong sa kapwa.

What is the meaning of the good life is to be earned with hard work
and sacrifice

The proverb means that it is not easy to achieve our ambition or good life. It requires sacrifice
and skill to work long hours.

What do you think the proverb says about finding and keeping a job?

It is not easy or just a joke to find and stay at work. You will need skill and a lot of sacrifice.

Think of time in your life when you worked hard for something write
down the story here (you can also write about someone you know)

When I started working at the age of 16 because of the hardships of life. I stopped studying first
to help my parents. And so I can help my sisters and brother to continue their schooling as well.
At a young age I was randomly working I entered as a maid and saleswoman in a small store. I
worked here in Bicol until I going to Manila due to high wages. I helped my parents with their
daily expenses, my sisters and brother education and to continue the construction of our house.
Because of my sacrifice I was so happy I helped my parents and my brother. I am happy and
that’s I learn everything will possible if you just wok hard on it.

I was enjoying hard work I find happiness and joy in it. And I believe, without a doubt in my
mind, those who feel the most fulfilled at the end of their lives are those who have chosen to
work hard during it.

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Working hard for something we love is called passion. The harder you work for something the
greater you’ll feel when you achieve it.

I worked hard to be successful someday so I can have better life. Because i want to be
successful.

SESSION 2: APPROPRIATE WORKPLACE BEHAVIORS AND ATTITUDES

ACTIVITY 5: INTRODUCTORY ACTIVITY

Share reflections/experiences about the last lesson. What did you enjoy
learning? What did you enjoy learning? What do you still need to improve on?

Napagtanto ko na hindi naman pala mahirap gumawa nang isang bio-data subalit may
kahirapan ang gumawa ng application letter lalo naa at hindi ako masyadong bihisa sa wikang
English. Nakakababa sa una pero napaglaban ko rin ang aking nerbyos matapos ang tatalong
ulit na mock job interview. Nag enjoy ako sa pagsasagawa nang isang informal interview kahit
nakakababa ito sa unang pagkakataon. Gayunman, marami akong natutunan sa gawaing ito
dahil naranasan ko kung ano pakiramdam ng isang tagapanayam. Nakakalap din ako ng
maraming impormasyon tungkol sa trabahong nais kung tahakin sa hinaharap. Nakakuha rin
ako ng mga payo mula sa isang taong ito ang trabaho. Dahil sa kanya, nalaman ko kung anu-
ano ang dapat taglaying edukasyon, kasanayan, at karanasan ng isang sa ganitong trabaho
maliban pa sa kung anong pag- uugali at pagkilos ang pinapahalagahan ng isang kumpanya sa
isang trabahador. Nalaman ko rin n dapat akong maging kalma habang kumakapanayam at
pagbutihin pa ang aking kasanayan sa pakikipagtalastasan.

Think of any previous work you have done (including long- or short –term
jobs, family, business, etc.) and write response to the following questions:

1. Sa isang small grocery store ang setting/tagpo ng aking nakaraang trabaho.

2. Sa grocery store na ito, maraming panuntunan o regulasyon ang dapat sundin.
Halimbawa, kailangan nasa tamang oras tuwing ppasok, bawal makipagkwentuhan
kapag oras nang trabaho, bawal gumamit ng cellphone kapag oras nang trabaho
maliban kung oras nang snack at lunch time.
3. Kapag hindi mo nasunod ang mga panuntunan, mayroon itong katapat na parusa.
Halimbawa, makatanggap ka ng oral warning sa unang pagkakataon kapag hindi mo
nasunod ang kautusan tungkol sa paggamit ng cellphone.
4. Tuwing ikatlong buwan ay nakakatanggap ng regular na assessment report ang isang
kawani. Gayunman, nakakatanggap din ng papuri o hindi magandang puna ang isang
empleyado sa oras mismo ng pangyayari o ilang araw pagkatapos nito. Nagbibigay rin
ng mga payo ang namumuno sa kanayang kinasasakupan upang mapabuti nito ang
kanyang trabaho.
5. Iba ang pagkilos ko sa buhay at sa trabaho subali’t iisa ang pag-uugaling ipinamamalas
ko. Medyo pa-easy-easy lang kilos ko sa bahay subali’t medyo pino sa trabaho dahil
may mga pagkilos sa lugar ng pinagtatrabahuhan na hindi maaring gawin sa bahay.

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 Halimbawa, hindi maaring nakapamabahay ka lang kapag pumapasok sa trabaho. Isa
pa, maaring iba ang ipakahulugan ng mga kasamahan sa trabaho kaysa sa mga
kapamilya sa iyong ikinikilo. Dagdag pa rito, hindi masyadong mahigpit ang parusang
ipinapataw sa bahay kaysa sa trabaho kapag lumalabag ako sa isang kautusan.

THINK ABOUT IT!

Discuss the answer that you wrote down with a family member or a friend. Ask
them to share their work with you too.
Make a note of your ideas and thoughts about what it takes to be successful at
work.

Mga dapat gawin upang maging matagumpay sa trabaho:

 Magsuot ng malinis at angkop na pananamit sa uri ng trabaho. Laging

magsuot ng uniporme kung kinakailangan.
 Pumasok lagi nang nasa oras. Ipagbigay alam agad sa nkakataas
kung mahuhuli o hindi makakapasok.
 Pamahalaan nang mabuti ang iyong ora. Magtrabaho sa oras ng
trabaho at huwag lumampas sa oras na inilaan sa meryenda.
 Makipag-usap sa superbisor at kapwa empleyado ng positiboat may
respeto.
 Maging bukas ang isip sa pagtanggap ng mga puna, positibo o
negatibo man, upang mapaunlad ang sarili at ang trabaho
 Maging matapat sa trabaho upang makakuha ng respeto mula sa
namumuno at mga kapwa kawani.
 Iwasan ang talakayan na may kinalaman sa mga suliraning
pampamilya.
 Manatiling positibo
 Respetuhin ang mga namumuno at mga kasamahan, at pangalagaan
ang kumpanya at ang mga kasangkapan dito.
 Makiisa at pakipagtulungan sa mga kasamahan

ACTIVITY 6 WORKPLACE BEHAVIOR AND ATTITUDES

Reflection Points:

SCENARIO A

What happened in the scenario and why?

Grace lost her job because she was always late for work. The supervisor noticed that he was
always phone quarreling with his aunt during work hours

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What behaviors led grace to losing her job?

1. Always late for work entry.

2. Use of work time on family issues.
3. Ignoring the warning given to him.

Do you think the supervisor made the right decision to fire Grace? Why or why not?

The supervisor made the right decision because grace had already been given warnings about
her non-compliance with company rules.

Is it important to keep work and family life separate? How does one do this?

It is important to separate work and family life as much as possible. This can be done to a staff
member by discussing and explaining to family members the rules of the company employed to
limit communication in emergencies or sudden events or at snack time only. The employee may
also discard or temporarily forget family issues or problems during work hours so that it does not
affect his or her office work.

What could have Grace done differently so that she would not have lost her job?

Grace would not have lost her job if after the second notification she was always ahead of her
time of entry so as not to be late. He may also move or reside or live in an area closer to his
place of employment. About his problem with his aunt, he should not have given it importance
during work hours or he would have resolved it first. Grace should also explain to her family
members or relatives the rules or regulations of their company. He should have listened
carefully to his supervisor about working hours and the seriousness of its warnings.

SCENARIO B

What happened in the scenario and why?

Mario became frustrated at work and did not talk about it to his supervisor. He grumbled his co-
workers and then ignored the advice of his supervisor. Mario was not accepting new ideas ,
didn’t respect his new supervisor and stormed away in anger.

What behaviors and attitudes led Mario to his state of anger?

He is not willing to accept new ideas, guidance and methods from others. He didn’t respect his
supervisor and he does not know how to express the problem to the person involved.

Do you think Mario could have handled it differently? How?

I think Mario would have changed the situation if:

He could have tried to communicate better with his supervisor by asking questions about the
cutting of the wood and sharing his ideas or discussing its proposal and giving his position or
perspective; and he shouldn’t have complained to his co-workers without trying to seek a
solution.

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Do you think Mario should lose his job? Why or why not/

I think Mario can be fired because it is often written in a company's rules or regulations that a
staff member's disobedience and disrespect to his boss, supervisor or superior is sufficient
reason to be fired. It is important that others do not imitate this behavior.

What can Mario do to improve his relationship with his boss and succeed in his job?

If Mario is given another chance, he will improve his relationship with his boss and be
successful in his job if:

He was often and communicates on a regular basis and openly to his superior, be open-minded
to innovations and perspectives. Receptive and respect other’s opinions and ideas.

THINK ABOUT IT!

Share the scenarios and you response to the reflection points with a member of your
family or a friend.

 Record the key ideas from the discussion in this space below.
 Laging pumasok sa trabaho sa tamang oras
 Makinig sa sinasabi at payo ng nakakataas
 Seryosohin ang mga babalanag ibinigay para hindi magsisi sa huli
 Ihiwalay ang trabaho sa buhay pamilya hanngga’t maaari.
 Maging bukas at respetuhin ang ideya at pananaw nang iba
 Kausapin ang mga taong may kinalaman sa problema upang makahanap
ng solusyon.
 Sundin ang utos at respetuhin ang mga nakakataas
 Huwag siraan o ireklamo ang iba sa ibang tao.
 Ihayag at ipaliwanag sa mga kapamilya ang mga tuntunin o regulasyon
ng kumpanya.
 Discuss why it is important to listen to feedback, the both positive and
constructive, from employers.

It is important to listen to positive and constructive feedback from the owner to further improve
employment. It also provides motivation for a staff to have self-confidence in addition to the
satisfaction felt due to the praise received. It also proves that your company cares about you
and your contribution to it is important.

 Write a list of appropriate workplace behaviors and attitudes based on the

scenarios and what you know from your own experiences as well as the
discussion with a member of your family or a friend.

 Magsuot ng malinis at angkop na pananamit sa uri nang trabaho. Lagging

magsuot ng uniporme kung kinakailangan.

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  Pumasok lagi sa tamang oras. Ipagbigay alam agad sa nakakataas kung
mahuhuli o hindi makapasok.
 Makipag usap sa superbisor at kapwa empleyado ng positibo at may respeto.
 Maging bukas ang isip sa pagtanggap ng mga puna, positibo o negatibo man
upang mapaunladang sarili at ang trabaho
 Pamahalaan nang mabuti ang iyong oras. Magtrabaho sa oras ng trabaho at
huwag lumampas sa oras na inilaan sa meryenda.
 Iwasan talakayin ang may kinalaman sa mga suliraning pampamilya
 Makiisa at makipagtulungan sa mga kasamahan
 Maging matapat sa trabaho upang makakuha ng respeto mula sa namumuno at
mga kapwa kawani.
 Respetuhin ang mga namumuno at mga kasamahan, at pangalagaan ang
kumpanya at ang mga kasangkapan dito.
 Manatiling positibo

4.12: APPROPRIATE WORKPLACE BEHAVIORS AND ATTITUDES

LET’S APPLY

4.13 WORK HABITS INVENTORY

1. COURTESTY

I am usually courteous and considerate of others

2. COOPERATION

I get along well with others, I am friendly and helpful

3. INITIATIVE

I am resourceful, look for things to learn and do

4. ATTITUDE TOWARD CONSTRUCTIVE CRITICSM

I accept constructive criticism and try to change

5. SUPERVISION

I need little supervision while doing routine tasks

6. ACCURACY OF WORK

I make few errors; I am careful, through, and neat

7. WORK ACCOMPLISHED

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 I work rapidly; output is above average

8. TIME USAGE

I am industrious and concentrate very well

9. ADAPTABILITY

I find it pleasant to adapt and meet changes

10. PERSONAL APPEARANCE

I make an effort to improve my appearance

11. ATTENDANCE

I am never absent except for an unavoidable emergency

12. PUNCTUALITY

I am never tardy except for an unavoidable emergency

Summarize the habits that you already have and the habits that you need to work more
on in the table below.

WORK HABITS I ALREADY HAVE WORK HABITS I NEED TO WORK MORE ON

 neat dress  positive acceptance of criticisms

 Respect the elderly and respect the  active communication and expression of
superior attitude
 finish the assigned work as soon as  working alone without the need for
possible constant guidance
 do not miss entering work unless  leadership in a project
necessary

ACTIVITY 7 TIME MANAGEMENT

Reflect on your own experience in time management. How do you manage time at work?
How do you manage time at home? Note your experience in the space below.

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I manage my time at work by making a plan so that I can finish the tasks assigned to me and I
have to do that day or week. I prioritize finishing reports with a deadline or must be completed
and submitted on time. I also do not postpone the tasks I can finish that time. Another of my
strategies is to avoid disruptive situations such as phone calls when not needed and internet
that is not included in the work.

Like at work, I manage my time at home with a plan. I will record the important tasks and I have
to finish that day or week. I pay close attention to that schedule so that I do not waste time. I do
not procrastinate the tasks I can finish that day. I also avoid situations that are not as important
as coexistence when not needed.

TASKS NOT DONE BECAUSE:

1. Doing housework Pagpapaliban, pangangapit-bahay, mabagal

kumilos, tinatamad, inaasa sa ibang miyembro
ng pamilya

2. Learn new skills

Walang ganang gawin, pagpapaliban

3. Getting to school or work or an Mabagal kumilos, walang preparasyon,

appointment on time napupuyat sa gabi

4. Updating Bio-data Pagpapaliban, tinatamad

5. Looking for job opportunity and Pagpapaliban, tinatamad, umaasa sa

apply magulang, walang ambisyong umasenso

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 TASK OR GOAL TIME MANAGEMENT IDEAS

1. Gumawa ng isang linguhang iskedyul ng

Tapusin ang Module 5 sa loob ng isang linggo
mga dapat gawin
2. Maglaan ng isa’t kalahating oras sa umaga
at dalawang oras sa hapon para magbasa
at sagutan ang mga Gawain sa modyul.
3. Magpagising sa isang kasama sa bahay
tuwing alas 6 ng umaga at matulog ng hindi
hihigit sa ika-sampu ng gabi
4. Iwasan ang pangangapit-bahay kung hindi
kinakailangan
5. Pagtuunan at sundin ang nakatalang
gagawin sa araw na iyon
6. Maglaan ng dalawa o tatlong oras sa isang
lingo kung kalian magpatulong sa
kapamilya kung may hindi naintindihan sa
modyul makatutulong upang matapos ang
modyul o kalian kakausapin sa telepono
ang guro sa ALS upang humingi ng gabay.
7. Maglaan ng isa o dalawang araw sa isang
lingo para sa mga pamilya at mga kaibigan.

4.14: TIME MANAGEMENT

LET’S APPLY

Reflect and write a general plan to improve your time management at home and at work
below. Remember that this not a test, you are writing these for yourself to do.

ANSWER : So that I can manage my time well at home and at work, I need to make a weekly
schedule where I will record the important tasks that I have to finish that day.

My weekly goal(s):

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 TIME DAY 1 DAY 2 DAY 3 DAY 4 DAY 5 DAY 6

7:00 -8:00 Simulan Simulan at Simulan at Magpatulong Simulan

AM ang Activity tapusin ang tapusin ang sa ang Simulan at
1 Activity 2 Activity 3 kapamilya o pagbabasa tapusin ang
kamag-anak ng Session Activity 7
tungkol sa 2
Activity 2, 3,
4 at 5

4:00 -5:00 Tapusin Ipagpatuloy Ipagpatuloy Tapusin Simulan at

PM ang Activity ang ang Simulan ang tapusin ang
2 pagbabasa pagbabasa ang Activity pagbabasa Activity 8
ng Session ng Session 5 sa Session
1 1 2

8:00 -9:00 Simulan Hinggan ng Simulan at Tapusin Tapusin Sagutan

PM basahin ang gabay ang tapusin ang ang Activity ang ang
Session 1 guro tungkol Activity 4 5 pagbabasa pagsusulit
sa Activity sa Session sa
3, 4 at 5 2 katapusan
ng modyul

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