A STUDY ON CUSTOMER SATISFACTION TOWARDS IDBI FEDERAL LIFE

INSURANCE CO LTD.

Name of the Respondent :

Address :

Mobile No :

Email Id :

Personal details:

1. Gender : Male [ ] Female [ ]

2. Age : 20 – 30 [ ] 31 – 40 [ ] 41 – 50 [ ]
50 & above [ ]

3. Marital Status : Married [ ] Unmarried [ ]

4. Educational qualification : SSLC [ ] HSC [ ] U.G [ ] P.G [ ]

Professional [ ] Diploma [ ]

5. Occupation : Private [ ] Government [ ] Business [ ]

Agriculture [ ]

6. Annual income : Below 1 lakh [ ] 1 lakhs -2 lakhs [ ]

2lakhs -3lakhs [ ] 3lakhs – 4 lakhs [ ]
5 lakhs & above[ ]

7. Total no. of dependents : No one-1 [ ] 1 -2 [ ] 2 -3 [ ] 3 – 4[ ]

5& above [ ]
8. Have you ever invested in any insurance?
Yes [ ] No [ ]

9. (If yes) In which the Insurance Company Policies you have invested ?( tick which ever is
applicable)
SBI Life Insurance [ ]
ICICI Prudential Life Insurance [ ]
HDFC Standard Life Insurance [ ]
Other Life Insurance (please specify):______________________
10. Who influenced you to invest in a life insurance plan?
Family members [ ] Friends [ ] Hoarding [ ]
Advertisement [ ] Own Willingness [ ]

11. Rank the benefits which you would expect from an insurance policy? (1-5 accordingly)

S.NO BENEFITS RANK

1. Security for the family

2. Long term return

3. Capital guarantee

4. Tax benefit

5. Short term return

12. Are you aware of IDBI Federal Life Insurance Co Ltd?

Yes [ ] No [ ]

13. Through which medium you got to know about IDBI Federal Life Insurance?
News paper [ ] Television (Ad) [ ] Agent [ ]
Employee [ ] Hoardings [ ] Others [ ]
14. Are you aware about the Life insurance plan given by IDBI Federal Life insurance?
Incomesurance [ ] Welthsurance [ ]
Retiresurance [ ] Bondsurance [ ]

15. Are you interested to investing in IDBI Federal Life Insurance Co. in the future?
High interested [ ] Interested [ ] Neutral [ ]
Not interested [ ] Highly not interested [ ]
16. How do you feel about IDBI federal Life Insurance Company?
Excellent [ ] Very Good [ ] Good [ ]
Fair [ ] Poor [ ]
17. Are you satisfied with insurance scheme which is offered by IDBI FEDERAL?
Highly satisfied [ ] Satisfied [ ] Neutral [ ]
Not satisfied [ ]
18.How far you agree that the following factors influence you in investing in a life insurance
plan ?

S.NO Factors Strongly Agree Neutral Disagree Strongly

agree disagree
1. Brand name
2. Reliability
3. Flexibility
4. Service
5. Security

19.What are your plans for the period of investment?

5years [ ] 10years [ ] 15years [ ]

20. In which term would you like to pay a premium?

Monthly [ ] Quarterly [ ] Half yearly [ ]
Yearly [ ]

21. How much do you like to invest in IDBI Federal Insurance?

 Rs. 10000 – Rs. 50000 [ ] Rs. 50000 – Rs.100000 [ ]
Rs. 100000& above [ ]

22. At which time would you like to withdraw your policy?

Before Maturity [ ] After maturity [ ] When ever required [ ]

23. Are you satisfied with the IDBI Federal executive performance?
Highly satisfied [ ] Satisfied [ ] Neutral [ ] Disatisfied [ ]
Highly disatisfied [ ]

24. How far IDBI Federal Company takes response for your complaints?
Always [ ] Mostly [ ] Seldom [ ]
Rarely [ ] Never [ ]

25. Would you refer a friend to take new policies in IDBI Federal Life Insurance?
Always [ ] Mostly [ ] Seldom [ ]
Rarely [ ] Never [ ]

26. What is your view of the IDBI Federal Life Insurance?

__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
___

Thank You
My id:-kumarbaiju.jaiswal@gmail.com
This questionnaire is corrected and now you can go for survey . your sample size should be 250.
All the best
Ka

A STUDY ON CUSTOMER SATISFACTION TOWARDS

IDBI FEDERAL LIFE INSURANCE CO LTD.

2.2 Objectives of the study:

PRIMARY Objective:-

To study the satisfaction levels of customers towards IDBI FEDERAL LIFE

INSURANCE Co Ltd.

SECONDARY Objective:-

• To identify the buying behavior of the customers.

• To analyze the preference of the customers among the various products in

IDBI FEDERAL LIFE INSURANCE.
• To find the reasons for dissatisfaction levels of customers.
• To study the customers opinions regarding the performance of the company.

SAM. SIZE;--250
lai mam