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CONTENTS
INTRODUCTION.......................................................................................................................................1
TASK – 1....................................................................................................................................................1
1.1 Developing set of responsibilities and performance objectives....................................................1
1.2 Evaluating own effectiveness against the objectives....................................................................2
1.3 Making recommendations for improvement................................................................................3
1.4 Motivational techniques for improving the performance.............................................................4
TASK – 2....................................................................................................................................................4
2.1 Developing solution to work based problem................................................................................4
2.2 Style of communication appropriate at various levels..................................................................5
2.3 Effective time management strategies..........................................................................................5
TASK – 3....................................................................................................................................................7
3.1 Explaining the roles people play in team and personal contribution when working with others in
health and social care...............................................................................................................................7
3.2 Analyzing the team dynamics......................................................................................................8
3.3 Suggesting alternative ways to complete the tasks.......................................................................9
CONCLUSION...........................................................................................................................................9
REFERENCES..........................................................................................................................................10
INTRODUCTION
Due to the increase in the developmental processes, the competitions within the
companies are also increasing at the rapid pace. Nowadays, Employers are not only focused
towards hiring individuals having degree of reputed institutes; rather they pay attention towards
hiring individuals on the basis of their employability skills (Trought, 2012). Because of the fierce
competition in the market, employers want their employees to have range of skills so as to win
their competitors in the market. In addition to this, they want such graduates that can fulfill their
objectives, goals, needs of different roles and responsibilities. The present research also pertains
to the similar topic. The current case study is about ‘Lumut Care Home’. It is a residential care
setting for adults, which regularly demands different health care needs such as dementia,
learning disabilities as well as mental health requirements.
As a senior health care support worker in the company, I will determine and evaluate
various problems related with the business. The line manager of ‘Lumut Care Home’ is
considering me for a position of “Team leader” and asked to construct number of training
materials and employment packages for new employees and providing support to the existing
workers. Furthermore, the research study will also focus on self-management, as this could be
the greatest power related with people in order to supply the most feasible results for their own
work.
TASK – 1
1.1 Developing set of responsibilities and performance objectives
As a team leader of ‘Lumut Care Home’, the key responsibilities and performance objectives are
as follows:
Time management – As a team leader, it is quite significant that all office work and
general tasks are completed on time so that sufficient time is left for handling the clients
and their requirements (Yorke, 2006).
Directing the staff-members – It is the duty of the team leader to provide direction to their
workers so as to foster better work performance. Furthermore, it is required on the part of
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team leader to give directive effectively in such a way that it is easily communicated and
understood by the subordinates. It is the team leader who handles rescue and get the work
done by others.
Supporting the management – A team leader is considered as link amid the management
and the employees and hence, it is important on his pert to offer cushion and support the
management by tracing out the activities being undertaken within the firm and the ways
through which the firm is responding towards the change (Walker, 2011).
Brief knowledge and information towards data handling – Since Lumut care home is
engaged in offering health care services to adults, it is vital for the leader to have
knowledge about the work happenings in the organization. He is also required to maintain
medical records of the adults being prepared by the ground staff. It is crucial to have
record and eye on every activity because if the things are understood effectively, solution
can be determined easily by the team leaders.
Seeking harmony in the office – Team leader is the vital link and therefore, it is his
responsibility to gaze at every issue arising amid the employer and the employees or
among the staff members. Further, he is required to seek harmony by identifying possible
solutions to the identified issues (Adair, 2010).
Performance objectives
Improvement in the indulgence of the employees towards the work
Review meetings for improving efficiency
Reducing the clients service time and working on the complaints and issues of the
employees
Carrying out SWOT analysis
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without hesitation. Through this, I was able to achieve harmony within the organization and this
has again boosted the overall performance of the firm. Furthermore, in order to anticipate the
issues and complaints of the employees, I have reduced by time for client service to 4 hours to 2
hours a day. By doing this, I was able to have time to look into the problems and issues
pertaining to the employees. It is also important to carry out personal SWOT analysis once in six
month so that necessary changes in the performance being required can be identified.
Ambitious
Good communication skills
Strength Good inter-personal skills
Strong-follow through
Balanced work-life perspectives
Strong need to get things being done that is
not in my list and getting it right too
Weakness Managing stress due to time pressure
Handling multiple demands
Sometime compulsiveness
Learning more other roles and
responsibilities
Opportunities Attending seminars and training on
leadership
Managing and enhancing the ability to
complete task quickly
Time pressure
Threats Stress burden
In order to improve the performance as well as to achieve the objectives, it is important to make
changes in the performance such as:
Attending seminars and workshops related to effective leadership skills and motivation
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Carrying out multiple tasks in a stipulated time in order to improve the time management
skills
Engaging the employees through motivational techniques
Proper use of performance management tools and system to reinforce the motivation
among the employees towards achieving the objective
Self-evaluation and continuous learning to improve the skills
Financial Motivation – this type of motivation tool is effective for lower and middle level
employees (Gross, 2009). If they work more they will get beneficial benefits in the form
of incentives, rewards, overtime fee, bonus, perks etc.
Non-financial motivation – There are non-financial motivation tools that helps in
motivating the employees towards higher work performance other than money. They
include giving challenging jobs, recognition, certification courses, status etc.
Proper work Conditions – Employees are also motivated if proper and healthy working
environment are being made available at the workplace. They feel positive and
enthusiastic and employ their best skills in order to achieve the goals of the firm
(Katsioloudes, 2009).
TASK – 2
2.1 Developing solution to work based problem
Regular meetings – for solving work-related problems, it is very important to conduct
regular meetings. Through this, each and every employee will discuss current issues and
problems and possible solution can be evolved then and there (Kenny, 2012). Meeting is
the only place where staff members can share their any kind of issue without any
hesitation and fear.
Listing out the solutions – When the meetings are conducted, the team leader is required
to ensure that the session should be interactive.it is his duty to being variety of problems
in place of the management so that list of solutions can be prepared in order to resolve
such issue.
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Selecting the solutions – After determining several solutions, it is important to choose the
best work based solution for the problem faced by the employee. At this stage, the best
solution is applied to the problem (Barr and Dowding, 2016).
Follow up – Applying solution is easy but maintaining that too in the long run is quite
difficult. Once the solution is applied, it is the duty of the respective team leader to
evaluate and carry out regular follow-up so as to measure the progress of the application
of solution to the work-based problem.
Verbal and non-verbal communication – Speaking in relation with the communication
channel, they are considered as important solution for many work related problems. If
proper information is communicated at various levels within the organization then
employee’s efficiency will increase, as they become well aware of ways of performing
the tasks (Jones and Bennett, 2012).
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informed in once instance (Williams, 2005). Speaking in general terms, in most of the
organizations, non-verbal and informal form of communication does not exist. However, for the
purpose of maintaining friendly and lighter working environment, sometimes managers make use
of informal communication channel. Thus, it is important to have good communication skills so
that effective work performance and understanding can be developed.
In order to achieve the desired goals timely and efficiently, proper time management is
must to apply in each and every organization (Crano and Selnow, 1987). In case of the
employability skills, time management skills are quite necessary. Time management is nothing
but prioritizing the work and tasks so that each and every activity can be performed without any
pressure. Some of the vital time management strategies are being described below:
Prioritization of task – It is very important to prioritize the work and task. Employees are
required to list down the activities and work that are very crucial and list them at the
upper side order. On other side, they should also decide which tasks are of least
importance and can be performed once they are done with the all necessary one. Through
this, each and every activity performed will be efficient and effective (Morgenstern,
2004).
Make sequence of work – After deciding on the priorities and listing of all tasks, the
sequence of order should be finalized. In simple words, keeping first the most essential
work and then in line all the other tasks.
Decentralization of difficult task – It is also considered as one of the most significant time
management strategies. Sometimes work to be performed by the employees is difficult
and challenging. In such a scenario, responsibilities as well as work can be decentralized
so that it can be completed within a stipulated time period with error free work (Lynch,
2007).
Time distraction – each and every employee cannot work continuously. They need rest at
some intervals to work efficiently. However, too much distraction and discontinuity
influences the performance of the employees. Employee’s needs to make sure that while
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they are carrying out activities, there must be no frequent break intervals and distraction
than only they will achieve the overall objectives of the organization.
Measure of time consuming tasks and take initiatives – The tasks and activities that
consumes lot of time should be planned accordingly by the workers. They should take
initiatives to improve their efficiency as well as plan such strategies so that the work can
be finished in minimal time (Pitt and Koufopoulos, 2012).
TASK – 3
3.1 Explaining the roles people play in team and personal contribution when working with others
in health and social care
For the purpose of understanding the roles of people in team, it is very crucial to consider
Belbin’s nine roles of individuals. These nine roles are further segregated in to three parts i.e.
action, people and thought oriented and explanation of each is underneath:
Action oriented roles – In order to achieve the task and complete the activity, the role of
shaper is very vital. They help in creating the challenging task and motivate the workers
further to benefit the whole organization. Thus, shapers are the one who takes initiatives.
Another role in this category is of the implementer (Belbin, 2010). These group of
employees helps in fulfilling the initiatives being undertaken by the shapers. Further, they
inherit the plan and work strategically in the task. Lastly, the role of finisher comes into
the classification. The role of finisher is enormous as they pay more attention towards
eradication of the flaws in the project or task.
People oriented roles – Under this category, Coordinator, team worker and resource
investigator are included. They all have very crucial role to perform within the
organization. They are responsible for maintaining the team work. In addition to this, the
coordinators render the support within the team by offering opportunities to people to
work in a team (Matiza, 2013). They guide the team, as it is vivacious for the working
group. The next team role is of the supporter. These people actually perform and execute
the task. On the other hand, resource investigators are being defined as those people, who
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are engaged in maintaining relationship with the external stakeholders of the
organization. Furthermore, they also negotiate with these on behalf of the team leaders.
Thought oriented roles – Through these people, team can get new ideas and knowledge to
carry out the task successfully. Planters are the people who are very innovative as well as
creative (Gross, 2009). They give the naval ideas to the team and are given high
consideration as well. Furthermore, the ideas and approaches being given by the planters
are evaluated by the monitor evaluator. Other than this, specialists are the people who
have specific abilities and skills as per the project.
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scenario in relation with the team dynamics at each and every stage can be availed (Parker,
2010).
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Improving personal contribution in team
By offering valuable suggestions and ideas
Respecting each and every team member
Proper explanation of roles as well as responsibilities to the teammates
By having good communication skills and well-organized work activities
CONCLUSION
To conclude it can be said that no human being is similar and the ways of performing the
tasks is also different. It is the duty of the manager to determine the requirements of every
employee and must motivate them to achieve the higher goals. Because of the decentralization
policy, team work is very crucial. If each and every employee works in harmony with each other,
organization can reap out enormous profits.
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Jones L. and Bennett, C.L., 2012. Leadership in Health and Social Care. Banbury: Lantern
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