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How do I design, implement and evaluate a system, which is good at supporting work
3/1/2011 HICSS 11 2
How we use the word ‘knowledge’?
Knowledge Management
Knowledge Repository
Knowledge Sharing
3/1/2011 HICSS 11 3
The ‘knowledge’ language trap.
3/1/2011 HICSS 11 6
Value Resource or Action
3/1/2011 HICSS 11 7
Value
3/1/2011 8
A Definition
A knowledge potential describes an organizational
capability, which might or might not be enacted. The value
of this capability depends on whether it will (1) enable the
organization to take mindful actions, (2) to innovate,
and/or (3) to achieve sustainable competitive advantage.
(formal routines,
technologies, human
‘resources’, …)
9
(Blackler, 1995)
Epistemology
A Comparison with Organizational Routines
‘Possession’ ‘Practice’
Ostensive Performative
3/1/2011
(Feldman & Pentland, 2003)
The mindful execution of routines requires both
and
situational flexibility.
3/1/2011
(Weick & Sutcliffe, 2006; Levinthal & Rerup,
Alignment between Structural
and Situational Dimension
Environment
Knowledge
Potentials
Knowing
Bridging the ostensive and performative is a way to enable context-informed
organizational decisions, flexibility, and learning (Weick & Sutcliffe, 2006; Levinthal &
Rerup, 2006)
3/1/2011 HICSS 11 12
Aggregation
Knowledge Orchestration
The alignment of knowledge potentials and environment should
integrate with what individuals naturally do.
3/1/2011 HICSS 11 14
Thank You for Your Attention!
Questions?