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Software at SYSCO
1
Case Overview
z SYSCO is a large food service company in the
US
z Distribute food and related supplies to restaurants,
schools,
z Highly decentralized company with many
operating divisions
z Company has BI software in divisions already
z Case centers on the process related to a new BI
software for the entire company, how much to
buy, and the implementation of the new software
2
Case Objectives
z What is BI software? What are the business
benefits of BI software?
z What are the two alternatives for buying BI
software at SYSCO?
z What are some implementation pitfalls of BI
software at SYSCO?
z How should SYSCO judge the success of its
BI software implementation?
z Is BI likely to provide SYSCO with a
competitive advantage? Sustained
competitive advantage?
3
What is BI Software?
z What is BI software?
z Statistical analysis
z Data mining
z Ad hoc queries
z Other features
4
What is BI Software? (cont.)
5
BI Alternatives at SYSCO
6
Analysis of Alternatives
7
Analysis of Alternatives (cont.)
8
Implementation Issues
9
Implementation Issues (cont.)
10
Judge Success with BI Software
z Parts of judging success somewhat easy, some not
z Number of sites with BI installed
z Number of training sessions completed
z Subjective assessments, e.g., satisfaction, attitude
z Nature of participation in design process
z Type and amount of use of BI software
z If sales and customer retention rates go up, is this because of BI,
another development within SYSCO, or something else?
z 10 patents for Business Objects as of April 2007
z Nature of support provided by Business Objects
z Use of support by operating companies
11
BI and Competitive Advantage
12