FRONT DESK AM CHECKLIST

_____ Review Communication from previous shift and/or log book

_____ Count and verify bank prior to previous shift’s departure

_____ Read the message board; Sign and initial any new memos

_____ Review House Count Summary for number of expected departures and rooms
available (Shift F3)

______ Check-in all posting master accounts (FD->Arrivals->Search->check-in all

rooms with 9 as first number eg. 9001, 9500, etc.)

_____ Print the Front Desk AM Batch Reports: Misc->Reports-> Credit Limit All
Payment types (uncheck exceeding appr. only) - Arrivals List- Departures List -
Vacant List

_____ In addition to these reports print:

4 Guest in house: Alpha (under report group Guest In House)
5 Arrival: Detailed: Highlight Arrival Detailed Reports->choose
sort order, remove Room No and add Alphabetical> click ‘OK’-
> print
6 Housekeeping Status report
7 Expected Departures

______ Review daily arrivals checking for duplicates, blocking special requests, and
splitting reservations with multiple rooms

______ Review the credit report for high balances and update approvals if needed.
(from Batch reports)

______ Pre-assign and pre-key Priority Club Members.

______ Communicate with housekeeping any late checkouts, stayovers, room

changes and early arriving guests

_____ Display and review DNR rooms. Confirm with housekeeping. Rooms
Management-Housekeeping-click on Out of Order Service tab at the top of
housekeeping screen.

______ Check for due outs. Go to Cashiering->Billing-> on the Main Search Screen
put a check mark in only the ‘Due Out’ field. The only one that should be
showing is the 9500 account. If any other ones are still showing either
checkout or extend as necessary

______ Throughout the day:

8 Run Downtime Reports specified by your manager: Misc->Reports->Change
report group to “shift reports”->Highlight Downtime Reports-Long Batch-
>click ‘OK’-> print
9 Post all manual charges
10 Check lost interfaces (room #9500);Front Desk-> In House Guests (room
9500)-> it should always have a zero balance. If there is a balance,
determine where the charges should be posted and post them.
 11 Check for any award night reservations and route the room charges
accordingly.

_____ Bucket Check: Misc->Reports-> Guest in House by Rate->Highlight then Click

‘OK’->Print. Verify report against bucket looking for name, room #, rate, rate
code, departure date, tax exempt, routing, payment type-check for credit card
imprint, Comp/house, address is on reg card, and reg card has been signed.

_____ Order papers according to the priority guests in house and arriving.

_____ Do Priority Club Packets for the arrivals on the following day.

_____ Check paper in front desk printer, fax machine and copier.

_____ Balance your shift work, close cashier and print cashier report: Cashiering-
>Close Cashier->Confirm Your totals->Click ‘OK’->Confirm your amount
under “Actual Cash” and “Actual Check”->Click ‘OK’-> Answer Yes to your
drawer being in balance Yes to Print Report

______ Count your drawer and drop your deposit. Your drop must be verified by a
witness.

_____ Communicate with the next shift any unusual activities.