Академический Документы
Профессиональный Документы
Культура Документы
Gender
Female 146 51.6%
Age 15 - 35 75 26.5%
26 - 40 112 39.6%
41 - 55 51 18.0%
56 - 70 42 14.8%
2015 34 12.0%
9%
19% 2013
2016 48 17.0% 9% 2014
2015
12% 2016
2017
19%
2017 45 15.9% 2018
Have experienc with local travel
2019
2018 52 18.4% agency 17%
16%
2019 52 18.4%
No
Yes
45%
55%
Have experienced
No 157 55.5% No
Yes
Yes 126 44.5% 45%
55%
Nationality Australia 28 9.9%
China 40 14.1%
France 18 6.4%
India 22 7.8%
Italy 16 5.7%
Japan 18 6.4%
Korea 17 6.0%
Russia 24 8.5%
UK 23 8.1%
US 30 10.6%
Vietnam 44 15.5%
Age group
2 4
15% Hotel types
and 3 27% 15 - 35 56
Male
Female 26 - 40
48% 4 41 - 55 68
18%
56 - 70
5 72
23% 3 - stars hotel
30%
2013 4 - stars hotel
2014
6 40% 5 -stars hotel 44
2015 Homestay/
2016 Hostel
2017 19% 28%
2018
7 Nationality 36
ocal travel
2019
Total Result 280
Australia
China
10% France
16%
India
14% Italy
No 11% Japan
Yes Korea
6%
8% Russia
Australia
China
10% France
16%
India
14% Italy
No 11% Japan
Yes Korea
6%
8% Russia
8% UK
9% US
6% 6% Vietnam
6%
Service Dimension Statement Mean
Room’s facilities (soap, shampoo, towel, hair
dryers…) are well equipped and working
Hotel Tangibles well. 4.73
Hotel staff appear to be neat and easily to
Hotel Tangibles detect 4.83
Hotel Tangibles The hotel looks modern and appealing 4.45
4.00 0.76
5.00 0.88
5.00 0.82
6.00 0.67
6.00 0.75
4.00 1.04
4.00 1.23
4.00 1.15
4.00 1.02
4.00 1.02
4.00 1.07
4.00 0.98
4.00 1.06
4.00 1.06
4.00 1.06
4.00 1.08
4.00 1.30
4.00 0.90
4.00 1.01
4.00 0.91
4.00 1.06
4.00 0.96
3.00 0.84
4.00 0.97
4.00 0.93
5.00 0.81
5.00 0.88
5.00 1.02
5.00 1.16
5.00 1.12
5.00 1.04
5.00 1.33
5.00 0.80
5.00 0.93
4.00 0.98
5.00 1.11
5.00 1.15
5.00 1.19
4.00 1.28
4.00 1.03
4.00 1.13
4.00 0.98
4.00 1.10
4.00 0.92
4.00 0.96
4.00 0.87
4.00 1.07
4.00 1.15
4.00 1.14
5.00 0.59
5.00 0.97
Mean Median STDEV
4.16 4 1.10
3.65 4 1.05
3.85 4 1.15
3.92 4 0.99
3.97 4 1.02
4.66 5 1.17
4.38 5 1.00
4.51 5 0.90
4.73 5 0.92
4.88 5 0.93
5.23 5 1.15
4.47 5 0.96
4.52 5 1.21
4.15 4 1.08
4.04 4 1.08
CS Htang Hres Hrel HE HA
Call:
Residuals:
Coefficients:
Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
> summary(lm(data=data,CS~Ares))
Call:
lm(formula = CS ~ Ares, data = data)
Residuals:
Coefficients:
---
Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
Call:
lm(formula = CS ~ Arel, data = data)
Residuals:
Coefficients:
---
Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
> summary(lm(data=data,CS~AE))
Call:
lm(formula = CS ~ AE, data = data)
Residuals:
Coefficients:
Estimate Std. Error t value Pr(>|t|)
(Intercept) 4.98779 0.30938 16.122 <2e-16
AE -0.08424 0.07747 -1.087 0.278
---
Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
Call:
lm(formula = CS ~ AA, data = data)
Residuals:
Min 1Q Median 3Q Max
-2.36850 -0.64701 0.07448 0.60365 2.02141
Coefficients:
Estimate Std. Error t value Pr(>|t|)
(Intercept) 5.98384 0.33122 18.066 < 2e-16
AA -0.33421 0.08224 -4.064 6.27E-05
---
Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
Call:
lm(formula = CS ~ Htang, data = data)
Residuals:
*** Coefficients:
---
Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
> summary(lm(data=data,CS~Hres))
Call:
lm(formula = CS ~ Hres, data = data)
Residuals:
*** Coefficients:
---
Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
> summary(lm(data=data,CS~Hrel))
Call:
Residuals:
*** Coefficients:
---
Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
Residual standard error: 0.9673 on 281 degrees of freedom
> summary(lm(data=data,CS~HE))
Call:
lm(formula = CS ~ HE, data = data)
Residuals:
Min 1Q Median 3Q Max
-2.7539 -0.6802 0.2707 0.4428 1.4919
*** Coefficients:
Estimate Std. Error t value
(Intercept) 5.12275 0.42472 12.062
HE -0.09835 0.08891 -1.106
---
Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
> summary(lm(data=data,CS~HA))
Call:
lm(formula = CS ~ HA, data = data)
Residuals:
Min 1Q Median 3Q Max
-2.54778 -0.61087 0.07366 0.60996 1.76769
*** Coefficients:
*** Estimate Std. Error t value
(Intercept) 6.5037 0.4994 13.023
HA -0.3786 0.1017 -3.721
---
Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
Call:
lm(formula = CS ~ Tatang, data = data)
Residuals:
Coefficients:
Pr(>|t|) Estimate
<2e-16 *** (Intercept) 4.0902
---
05 ‘.’ 0.1 ‘ ’ 1 Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.
> summary(lm(data=data,CS~Tares))
Call:
lm(formula = CS ~ Tares, data = data)
Residuals:
Coefficients:
Pr(>|t|) Estimate
---
05 ‘.’ 0.1 ‘ ’ 1 Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.
> summary(lm(data=data,CS~Tarel))
Call:
Residuals:
Coefficients:
Pr(>|t|) Estimate
---
05 ‘.’ 0.1 ‘ ’ 1 Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.
grees of freedom Residual standard error: 0.9675 on 281 degrees o
> summary(lm(data=data,CS~Tae))
Error in eval(predvars, data, env) : object 'Tae' no
> summary(lm(data=data,CS~TAE))
Call:
Residuals:
Min 1Q Median 3Q Max
-2.6583 -0.6583 0.3404 0.3469 1.3496
Pr(>|t|)
<2e-16 *** Coefficients:
0.27 Estimate
(Intercept) 4.66811
05 ‘.’ 0.1 ‘ ’ 1 TAE -0.00262
---
grees of freedom Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.
> summary(lm(data=data,CS~TAA))
Call:
lm(formula = CS ~ TAA, data = data)
Residuals:
Min 1Q Median 3Q Max
-2.08859 -0.74574 0.03521 0.81616 1.91141
Pr(>|t|)
< 2e-16 *** Coefficients:
0.00024 *** Estimate
(Intercept) 6.42512
05 ‘.’ 0.1 ‘ ’ 1 TAA -0.4381
---
grees of freedom Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.
edian 3Q Max
data=data,CS~Tares))
edian 3Q Max
data=data,CS~Tarel))
edian 3Q Max
data=data,CS~Tae))
edvars, data, env) : object 'Tae' not found
data=data,CS~TAE))
edian 3Q Max
0.3404 0.3469 1.3496
data=data,CS~TAA))
0.07 Residuals:
0.25
0.05 Coefficients:
0.27
0.06 (Intercept)
0.28 Atang
0.07 Ares
Arel
AE
AA
---
Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01
Call:
Residuals:
Min 1Q Median 3Q Ma
Coefficients:
(Intercept)
Htang
Hres
Hrel
HE
HA
---
Multiple R-sq
Call:
Residuals:
Min 1Q Median 3Q Ma
Coefficients:
(Intercept)
Tatang
Tares
Tarel
TAE
TAA
---
Multiple R-sq
F-statistic: 9.509 on 5 and 277 DF, p
Call:
(formula = CS ~ Atang + Ares + Arel + AE + AA, data = data) lm(formula = CS ~ Htang + Hres + Hrel + HE + HA,
Residuals:
52567 -0.30106 0.08673 0.26834 2.19852 -1.68340 -0.19513 0.08181 0.24878 2.29061
Coefficients:
sidual standard error: 0.537 on 277 degrees of freedom Residual standard error: 0.5613 on 277 degrees o
Adjusted R-squared: 0.1799 Multiple R-sqAdjusted R-squared: 0.104
statistic: 13.37 on 5 and 277 DF, p-value: 1.098e-11 F-statistic: 7.549 on 5 and 277 DF, p-value: 1.154
gnif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
gnif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1
~ Htang + Hres + Hrel + HE + HA, data = data) lm(formula = CS ~ Tatang + Tares + Tarel + TAE + TAA, data = da
Residuals:
Coefficients:
rd error: 0.5613 on 277 degrees of freedom Residual standard error: 0.5022 on 277 degrees of freedom
justed R-squared: 0.104 Multiple R-sqAdjusted R-squared: 0.2827
9 on 5 and 277 DF, p-value: 1.154e-06 F-statistic: 23.23 on 5 and 277 DF, p-value: < 2.2e-16
ares + Tarel + TAE + TAA, data = data)
0.33586 2.05914
t value Pr(>|t|)
2.373 0.01832 *
3.26 0.00125 **