For Sourcing & Vendor Management Professionals

October 30, 2009

Accenture Is A Leader Among Oracle Services Providers
Excerpted From The Forrester Wave™: Oracle Services Providers, Q4 2009
by Liz Herbert
with Christine Ferrusi Ross and Philipp Karcher

Executive S ummary
In Forrester’s 60-criteria evaluation of Oracle services providers, we found that IBM and Accenture led
the pack because of the overall breadth and depth of their Oracle services resources across applications
and industries, and the breadth of services offered (implementation, maintenance and support, hosting).
Deloitte proved its strength through its application expertise, an impressive track record with clients
and awards, and its continued build out of low-cost delivery resources. Oracle Consulting scored high,
driven by its leading technical expertise across the product suite, significant scale, and tight link to
the product vendor. Offshore providers continue to build momentum in this market: providers like
Infosys, TCS, and Wipro have strong all-around practices whereas Cognizant, HCL, and Genpact
have targeted more specific areas (like Cognizant’s focus on PeopleSoft/Siebel and HCL/Genpact’s
strong focus on operational support for E-Business Suite in key industries). Providers with breadth of
capabilities spanning implementation through to strong infrastructure (hosting) footprint also scored
well, with providers like Capgemini, CSC, Fujitsu, and Logica providing strong all-around choices from
implementation through to ongoing operational support.

A global giant in the Oracle implementation space, Accenture is well suited to the world’s largest
multinational Oracle rollouts and capable in all phases of the implementation life cycle. Accenture has a
strong practice in all major Oracle product lines and across a broad range of industries.

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Figure 1 Accenture Evaluation Overview

CURRENT OFFERING
Overall value Accenture is one of the world’s leading Oracle implementation providers. Its expertise
spans the full breadth of implementation services from upfront strategy consulting
through to low-cost technical delivery, prebuilt IP/accelerators, and ultimately to
ongoing run, operate, and host support.
Vertical expertise Accenture has deep and wide industry expertise with the heaviest concentration in
CPG/retail and public sector.
Implementation Accenture has a balance of work across implementation and ongoing run and
operational elements of Oracle applications. Where it works on implementation, it is
frequently the project prime.
Discrete product Accenture primarily works across E-Business Suite, Siebel, and PeopleSoft, and
capabilities increasingly, across Hyperion and acquisition products.
Post-implementation Accenture scored well on post-implementation capabilities spanning training, change
management, and skills transfer.
Global capability Accenture has a strong mix of resources throughout all major geographies.
Low-cost, remote global Accenture has more than 6,500 low-cost delivery resources across 27 centers in
delivery geographies such as India, China, and Brazil.
STRATEGY
Oracle alliance Accenture is a Global Systems Integrator.
Oracle awards and Accenture has been awarded the following:
recognition * 2009 Oracle Technology Systems Integrator Partner of the Year — the UK
* 2008 Oracle Excellence Award for Implementation of SOA Integration — the UK
* 2008 Retail Systems Award for Implementation of SOA Process Automation — the UK
* 2008 Oracle Titan Award, Technology Momentum — North America
* 2008 Oracle Top SI Award — Latin America
* 2008 Oracle Zenith Award, Partner of the Year, Communications, Media, and Utilities —
Asia Pacific
* 2008 Oracle Zenith Award, Middleware Partner of the Year — Asia Pacific
* 2008 Oracle Partner of the Year, Applications — the Netherlands
* 2008 Oracle Partner of the Year, Applications — Belgium, Luxembourg
* 2008 Oracle Rising Star Award, Utilities — China
* 2007 Oracle Titan Award, Technology Momentum — North America
* 2007 Oracle Titan Award, Business Intelligence — North America
* 2007 Oracle SOA Partner of the Year Award — Japan
* 2007 Oracle Customer Relationship Management Award — Asia Pacific
Well-defined areas of Accenture differentiates its services for Oracle through:
differentiation * Business expertise and deep vertical industry skills.
* An array of prebuilt industry solutions and horizontal offerings and delivery assets
to accelerate delivery and lower risk, including high-performance business process
libraries.
* Industrialized delivery supported by Oracle methods and tools and the Accenture
Global Delivery Network.
* Consistent global capabilities delivered with local focus across all major geographies.
* Best people supported by a career model that cultivates functional, industry, and
Oracle product skills.
* An alliance with Oracle recognized as a best practice for business alliances.
* Leadership with Oracle Technology and Fusion Middleware to help clients maximize
Oracle’s “complete, open, and integrated” strategy.

October 30, 2009 © 2009, Forrester Research, Inc. Reproduction Prohibited

Accenture Is A Leader Among Oracle Services Providers 3
For Sourcing & Vendor Management Professionals

Figure 1 Accenture Evaluation Overview

Investment toward Accenture speeds time-to-value for clients through a range of prebuilt industry,
accelerating time-to- functional, and technology solutions, methods, and tools.
value Prebuilt solutions include:
* Accenture Case Management Solutions for Public Service — new Siebel-based
offerings for DMV, child welfare, and other human services agencies.
* Accenture Communications Solutions — ongoing investments in its core offering for
communications.
* Accenture Public Service Platform — new offering that speeds solution development
for government entities.
* Accenture Talent Management Suite — new HCM, pay-for-performance and workforce
analytics solutions leveraging Oracle BIEE and PeopleSoft 9.0.
* Development support for the Oracle Retail product — Accenture’s ongoing role in
shaping this product predates Oracle’s acquisition of Retek.
* Accenture Planning Solution for Oracle EPM — new offering for consumer goods
companies plus ongoing investments in Oracle EPM capabilities.
Methods and tools: Accenture Delivery Methods are core to the practice; recent
investments include improvements to estimating models and staffing pyramids.
Pricing strategy Accenture offers a variety of pricing models, including outcome-based, fixed price, and
risk/reward.
MARKET PRESENCE
Client base and Accenture has a strong mix of clients globally and 36,000 practitioners worldwide.
engagements
Financials Accenture has one of the largest Oracle services practices globally, with more than $2
billion in annual revenue.

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