TR-Pharmacy Services NC III

PHARMACY SERVICES NC III
HUMAN HEALTH/HEALTH CARE SECTOR

Technical Education and Skills Development Authority (TESDA)
East Service Road, South Superhighway, Taguig, Metro Manila
Technical Education and Skills Development Act of 1994
(Republic Act No. 7796)
Section 22, “Establishment and Administration of the

National Trade Skills Standards” of the RA 7796 known as
the TESDA Act mandates TESDA to establish national
occupational skill standards. The Authority shall develop
and implement a certification and accreditation program in
which private industry group and trade associations are
accredited to conduct approved trade tests, and the local
government units to promote such trade testing activities in
their respective areas in accordance with the guidelines to
be set by the Authority.
The Training Regulations (TR) serve as basis for the:
1. Competency assessment and certification;

2. Registration and delivery of training programs; and
3. Development of curriculum and assessment instruments.
Each TR has four sections:
Section 1 Definition of Qualification - refers to the group of competencies

that describes the different functions of the qualification.
Section 2 Competency Standards - gives the specifications of competencies

required for effective work performance.
Section 3 Training Arrangements - contains information and requirements in

designing training program for certain Qualification. It includes
curriculum design; training delivery; trainee entry requirements;
tools, equipment and materials; training facilities; trainer’s
qualification; and institutional assessment.
Section 4 Assessment and Certification Arrangements - describes the

policies governing assessment and certification procedure.
TABLE OF CONTENTS
HUMAN HEALTH/HEALTH CARE SECTOR
Page No.
SECTION 1 PHARMACY SERVICES NC III 1
SECTION 2 COMPETENCY STANDARD 2 - 100
 Basic Competencies 2 - 22
 Common Competencies 23 - 48
 Core Competencies 49 - 100
SECTION 3 TRAINING ARRANGEMENTS 101 - 123
3.1 Curriculum Design 101

 Basic Competencies 102 - 105
 Common Competencies 106 - 109
 Core Competencies 110 - 120
3.2 Training Delivery 121
3.3 Trainee Entry Requirements 121
3.4 List of Tools, Equipment
and Materials 122
3.5 Training Facilities 123
3.6 Trainers' Qualifications 123
SECTION 4 ASSESSMENT AND

CERTIFICATION ARRANGEMENTS 124 - 125
COMPETENCY MAP 126
DEFINITION OF TERMS 127 - 129
ACKNOWLEDGEMENTS 130 - 131

TRAINING REGULATIONS FOR
SECTION 1 PHARMACY SERVICES NC III QUALIFICATION
The PHARMACY SERVICES NC III Qualification consists of competencies that a person

must achieve to perform general housekeeping, monitor the supply/inventory of
pharmaceutical products, Handle and control pharmaceutical products, Arrange and
display pharmaceutical products, Perform good laboratory practices, Dispense
pharmaceutical products, Demonstrate product knowledge on medicines, Perform health
promotion education, vigilance and adhere to good manufacturing practices.
The Units of Competency comprising this Qualification include the following:
UNIT CODE BASIC COMPETENCIES

500311109 Lead Workplace Communication
500311110 Lead small teams
500311111 Develop and Practice Negotiation Skills
500311112 Solve Problems Related to Work Activities
500311113 Use Mathematical Concepts and Techniques
500311114 Use Relevant Technologies
UNIT CODE COMMON COMPETENCIES

HCS245201 Maintain an effective relationship with clients/customers (marketing)
HHC532201 Update industry knowledge and practice through continuing education
TRS311204 Perform workplace security and safety practices
TRS311203 Perform computer operations
HHC532202 Use pharmaceutical calculation techniques and terminologies
CORE COMPETENCIES
HHC532301 Practice good housekeeping
HHC532302 Monitor supply/inventory of pharmaceutical products
HHC532303 Handle and control pharmaceutical products
HHC532304 Arrange and display pharmaceutical products
HHC532305 Perform good laboratory practices
HHC532306 Adhere to good manufacturing practices
HHC532307 Demonstrate product knowledge on medicines
HHC532308 Dispense pharmaceutical products
HHC532309 Perform health promotion education, vigilance
A person who has achieved this Qualification is competent to be:

 Pharmacy Assistant
TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 1

TESDA-SOPQSO-01-F08
SECTION 2 COMPETENCY STANDARDS
This section gives the details of the contents of the basic, common and core units of
competency required in PHARMACY SERVICES NC III.
BASIC COMPETENCIES
UNIT OF COMPETENCY: LEAD WORKPLACE COMMUNICATION
UNIT CODE: 500311109
UNIT DESCRIPTOR: This unit covers the knowledge, skills and attitudes required to
lead in the dissemination and discussion of ideas, information
and issues in the workplace.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the Range of
Variables
1. Communicate 1.1 Appropriate 1.1 Organization 1.1 Organizing information
information communication method requirements for 1.2 Understanding and
about workplace is selected written and electronic conveying intended
processes 1.2 Multiple operations communication meaning
involving several topics methods 1.3 Participating in variety
areas are communicated 1.2 Effective verbal of workplace
accordingly communication discussions
1.3 Questions are used to methods 1.4 Complying with
gain extra information 1.3 Methods of organization
1.4 Correct sources of Communication requirements for the
information are 1.4 Types of Question use of written and
identified 1.5 Communication Tools electronic
1.5 Information is selected 1.6 Questioning communication
and organized correctly Techniques methods
1.6 Verbal and written 1.5 Reporting occupational
reporting is undertaken hazards during
when required meetings
1.7 Communication skills
are maintained in all
situations
2. Lead workplace 2.1 Response to workplace 2.1 Leadership as a 2.1 Communicating
discussions issues are sought management function effectively
2.2 Response to workplace 2.2 Barriers of 2.2 Consulting other PAs
issues are provided communication with housekeeping
immediately 2.3 Effective verbal schedules
2.3 Constructive communication
contributions are made methods
to workplace 2.4 Method/techniques of
discussions on such discussion
issues as production, 2.5 How to lead
quality and safety discussion
2.6 How to solicit
response
3. Identify and 3.1. Issues and problems are 3.1 Types of issues and 3.1 Identifying problems
communicate identified as they arise problems in the and issues, as well as

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
Variables
issues arising in 3.2. Information regarding workplace its cause
the workplace problems and issues are 3.2 Written and electronic 3.2 Organizing information
organized coherently to communication on problems and issues
ensure clear and methods
effective 3.3 Communication
communication barriers affecting
3.3. Dialogue is initiated workplace discussions
with appropriate
personnel
3.4. Communication
problems and issues are
raised as they arise

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
1. Communication method 1.1. Non-verbal gestures
1.2. Verbal
1.3. Face to face
1.4. Two-way radio
1.5. Speaking to groups
1.6. Using telephone
1.7. Written
1.8. Internet
EVIDENCE GUIDE
1. Critical aspects Assessment requires evidence that the candidate:

of Competency 1.1 Dealt with a range of communication/information at
one time
1.2 Made constructive contributions in workplace issues
1.3 Sought workplace issues effectively
1.4 Responded to workplace issues promptly
1.5 Presented information clearly and effectively written
form
1.6 Used appropriate sources of information
1.7 Asked appropriate questions
1.8 Provided accurate information
2. Resource The following resources should be provided:
Implications 2.1 Variety of Information
2.2 Communication tools
2.3 Simulated workplace
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Written Examination
3.2 Oral Questioning
4. Context for Competency may be assessed in the workplace or in
Assessment simulated workplace environment

TESDA-SOPQSO-01-F08
UNIT OF COMPETENCY: LEAD SMALL TEAMS (Guide and lead others/

Be responsible to others)
UNIT DESCRIPTOR: This unit covers the knowledge, skills and attitudes to lead
small teams including setting and maintaining team and
individual performance standards.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
Variables
1. Provide team 1.1 Work requirements are 1.1 Company policies and 1.1 Communication skills
leadership identified and presented procedures required for leading
to team members 1.1.1 How teams
1.2 Reasons for instructions performance 1.2 Team building skills
and requirements are expectations are set 1.3 Negotiating skills
communicated to team 1.1.2 Methods of 1.4 Evaluation skills
members Monitoring
1.3 Team members’ queries Performance
and concerns are 1.2 Client expectations
recognized, discussed 1.3 Definition of Team
and dealt with 1.4 Team member’s duties
and responsibilities
1.5 Skills and techniques
in promoting team
building
1.6 Up-to-date
dissemination of
instructions and
requirements to
members
1.7 Art of listening and
treating individual
team members
concern
2. Assign 2.1 Duties and 2.1 Concept of delegation 2.1 Delegating skills
responsibilities responsibilities are 2.2 Understanding 2.2 Identifying individual
assigned in individual skills, knowledge and
consideration of skills, differences attitude as basis for
knowledge, and aptitude 2.3 Methods of allocating
required to properly monitoring responsibilities
undertake the task and performance 2.3 Identifying each team
according to company 2.4 Duties and member duties and
policy responsibilities of responsibilities
2.2 Duties are delegated each team member
according to individual 2.5 Knowledge in
preference, domestic identifying each team
and personal member duties and
considerations, responsibilities
whenever possible
3. Set performance 3.1 Performance 3.1 Definition of 3.1 Identifying
expectations for expectations are performance performance indicators
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
Variables
team members established based on indicators/ criteria 3.2 Evaluating performance
client needs and 3.2 Definition of team 3.3 Setting individual
according to assignment goals and expectations performance target/
requirements 3.3 Methods of expectation indicators
3.2 Performance monitoring
expectations are based performance
on individual team 3.4 Client expectations
members duties and area 3.5 Team members duties
of responsibility and responsibilities
2.3 Performance 3.6 Defining performance
expectations are expectations criteria
discussed and
disseminated to
individual team
members
4. Supervise team 4.1 Monitoring of 4.1 Understanding, 4.1 Monitoring skills
performance performance takes place monitoring of work 4.2 Setting priorities
against defined 4.2 How to undertake 4.3 Evaluating performance
performance criteria corrective and 4.4 Informal/ formal
and/or assignment preventive action counseling skill
instructions and 4.3 Understanding
corrective action taken if feedback and
required procedure
4.2 Team members are 4.4 Feedback reporting
provided with feedback, procedure
positive support and 4.5 Methods of
advice on strategies to monitoring
overcome any performance
deficiencies 4.6 Team member’s duties
4.3 Performance issues and responsibilities
which cannot be 4.7 Monitoring team
rectified or addressed operation to ensure
within the team are client needs and
referenced to appropriate satisfaction
personnel according to
employer policy
4.4 Team members are kept
informed of any changes
in the priority allocated
to assignments or tasks
which might impact on
client/customer needs
and satisfaction
4.5 Team operations are
monitored to ensure that
employer/client needs
and requirements are
met
4.6 Follow-up
communication is
provided on all issues
affecting the team
4.7 All relevant

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
Variables
documentation is
completed in accordance
with company
procedures
RANGE OF VARIABLES
VARIABLE RANGE
1. Work requirements 1.1. Client Profile
1.2. Assignment instructions
TESDA-SOPQSO-01-F08
2. Team member’s concerns 2.1. Roster/shift details
3. Monitor performance 3.1. Formal process
3.2. Informal process
4. Feedback 4.1. Formal process
4.2. Informal process
5. Performance issues 5.1. Work output
5.2. Work quality
5.3. Team participation
5.4. Compliance with workplace protocols
5.5. Safety
5.6. Customer service
EVIDENCE GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:

Competency 1.1. Maintained or improved individuals and/or team
performance given a variety of possible scenario
1.2. Assessed and monitored team and individual
performance against set criteria
1.3. Represented concerns of a team and individual to next
level of management or appropriate specialist and to
negotiate on their behalf
1.4. Allocated duties and responsibilities, having regard to
individual’s knowledge, skills and aptitude and the
needs of the tasks to be performed
1.5. Set and communicated performance expectations for a
range of tasks and duties within the team and provided
feedback to team members
Implications 2.1. Access to relevant workplace or appropriately
simulated environment where assessment can take
place
2.2. Materials relevant to the proposed activity or task

Assessment 3.1. Written Examination
3.2. Oral Questioning
3.3. Portfolio
4. Context for 4.1. Competency assessment may occur in workplace or
Assessment any appropriately simulated environment
4.2. Assessment shall be observed while task are being
undertaken whether individually or in-group
UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS
UNIT CODE : 500311111
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes
required to collect information in order to negotiate to a
desired outcome and participate in the negotiation.
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
Variables
1. Plan negotiations 1.1 Information on 1.1 Knowledge on Codes 1.1 Communication skills
preparing for of practice and (verbal and listening)
negotiation is identified guidelines for the 1.2 Active listening
and included organization 1.3 Setting conflict
1.2 Non verbal 1.2 Knowledge of 1.4 Preparing conflict
environments is organizations policy resolution
identified and included and procedures for 1.5 Problem solving
1.3 Information on active negotiations strategies on how to
listening is identified 1.3 Decision making and deal with unexpected
and included conflict resolution questions and attitudes
1.4 Information on strategies procedures during negotiation
different questioning 1.4 Concept of negotiation 1.6 Interpersonal skills to
techniques is identified develop rapport with
and included other parties
1.5 Information is checked
to ensure it is correct
and up-to- date
2. Participate in 2.1 Criteria for successful 2.1 Outcome of 2.1 Negotiating skill
negotiations outcome are agreed negotiation 2.2 Communication skills
upon by all parties 2.2 Knowledge on (verbal and listening)
2.2 Desired outcome of all Language 2.3 Observation skills
parties are considered 2.3 Different Questioning 2.4 Interpersonal skills to
2.3 Appropriate language is techniques develop rapport with
used throughout the 2.4 Problem solving other parties
negotiation strategies on how to 2.5 Applying effective
2.4 A variety of deal with unexpected questioning techniques
questioning techniques questions and attitudes 2.6 Setting conflict
are used during negotiation
2.5 The issues and 2.5 Flexibility
processes are 2.6 Empathy
documented and agreed 2.7 Decision making and
upon by all parties conflict resolution
2.6 Possible solutions are strategies procedures
discussed and their 2.8 Problem solving
viability assessed strategies on how to
2.7 Areas for agreement are deal with unexpected
confirmed and recorded questions and attitudes
2.8 Follow-up action is during negotiation
agreed upon by all
parties

TESDA-SOPQSO-01-F08

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
1. Preparing for 1.1 Background information on other parties to the
negotiation negotiation
1.2 Good understanding of topic to be negotiated
1.3 Clear understanding of desired outcome/s
1.4 Personal attributes
1.1.1 Self-awareness
1.1.2 self esteem
1.1.3 objectivity
1.1.4 empathy
1.1.5 respect for others
1.5 Interpersonal skills
1.5.1 listening/reflecting
1.5.2 non-verbal communication
1.5.3 assertiveness
1.5.4 behavior labeling
1.5.5 testing understanding
1.5.6 seeking information
1.5.7 self-disclosing
1.6 Analytic skills
1.6.1 observing differences between content and
process
1.6.2 identifying bargaining information
1.6.3 applying strategies to manage process
1.6.4 applying steps in negotiating process
1.6.5 strategies to manage conflict
1.6.6 steps in negotiating process
1.6.7 options within organization and externally
for resolving conflict
2. Non verbal 2.1 Friendly reception

environments 2.2 Warm and welcoming room
2.3 Refreshments offered
2.4 Lead in conversation before negotiation begins
3. Active listening 3.1 Attentive

3.2 Don’t interrupt
3.3 Good posture
3.4 Maintain eye contact
3.5 Reflective listening

TESDA-SOPQSO-01-F08
EVIDENCE GUIDE

Competency 1.1 Demonstrated sufficient knowledge of the factors
influencing negotiation to achieve agreed outcome
1.2 Participated in negotiation with at least one person to
achieve an agreed outcome

Implications 2.1 Room with facilities necessary for the negotiation
process
2.2 Human resources (negotiators)

3.3 Portfolio
4. Context for Competency to be assessed in real work environment or in

Assessment a simulated workplace setting.

TESDA-SOPQSO-01-F08
UNIT OF COMPETENCY: SOLVE PROBLEMS RELATED TO WORK ACTIVITIES
UNIT DESCRIPTOR: This unit of covers the knowledge, skills and attitudes required
solving problems in the workplace including the application of
problem solving techniques and to determine and resolve the
root cause of problems.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
Variables
1. Explain the 1.1 Analytical techniques 1.1 Problem 1.1 Conduct
analytical are identified identification investigation and
techniques 1.2 Use of each technique techniques root cause analysis
is applied in real life 1.2 Observation, 1.2 Implement
situations investigation and corrective actions
analytical
techniques
1.3 Cause and effect
diagrams
1.4 PARETO analysis
1.5 SWOT analysis
1.6 GANTchart
2. Identify the 2.1 Variances are 2.1 Competence 2.1 Use range of formal
problem identified from normal includes a thorough problem solving
operating parameters; knowledge and techniques
and product quality understanding of the 2.2 Identify and clarify
2.2 Extent, cause and process, normal the nature of the
nature of the problem operating problem
are defined through parameters, and 2.3 Evaluate the
observation, product quality to effectiveness of a
investigation and recognize non- present process
analytical techniques standard situations 2.4 Apply analytical
2.3 Problems are clearly 2.2 Competence to techniques
stated and specified include the ability to
apply and explain,
sufficient for the
identification of
fundamental cause,
determining the
corrective action and
provision of
recommendations
2.3 Relevant equipment
and operational
processes
2.4 Enterprise goals,
targets and measures
2.5 Enterprise quality,
OHS and

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
Variables
environmental
requirement
2.6 Enterprise
information systems
and data collation
2.7 Industry codes and
standards
2.8 Normal operating
parameters and
product quality
3. Determine 3.1 Possible causes are 3.1 Relevant equipment 3.1 Analysis of root
fundamental identified based on and operational causes
causes of the experience and the use processes
problem of problem solving 3.2 Enterprise goals,
tools / analytical targets and measures
techniques 3.3 Enterprise quality,
3.2 Possible cause OHS and
statements are environmental
developed based on requirements
findings 3.4 Enterprise
3.3 Fundamental causes information systems
are identified per and data collation
results of 3.5 Industry codes and
investigation standards
conducted
4. Determine 4.1 All possible options 4.1 Understand the 4.1 Identify and clarify
corrective action are considered for procedure in the nature of the
resolution of the undertaking problem
problem corrective action 4.2 Devise the best
4.2 Strengths and 4.2 Principles of solution
weaknesses of decision making 4.3 Evaluate the solution
possible options are strategies and 4.4 Implement plan to
considered techniques rectify the problem
4.3 Corrective actions are 4.3 Enterprise 4.5 Implementing
determined to resolve information systems corrective and
the problem and and data collation preventive actions
possible future causes. 4.4 Action planning based on root cause
analysis
4.4 Action plans are
developed identifying
measurable
objectives, resource
needs and timelines in
accordance with
safety and operating
procedures.

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
1. Analytical techniques 1.1. Brainstorming
1.2. Intuitions/Logic
1.3. Cause and effect diagrams
1.4. Pareto analysis
1.5. SWOT analysis
2. Problem 2.1. Non – routine process and quality problems
2.2. Equipment selection, availability and failure
2.3. Teamwork and work allocation problem
2.4. Safety and emergency situations and
incidents
TESDA-SOPQSO-01-F08
3. Action plans 3.1. Priority requirements
3.2. Measurable objectives
3.3. Resource requirements
3.4. Timelines
3.5. Coordination and feedback requirements
3.6. Safety requirements
3.7. Risk assessment
3.8. Environmental requirements
EVIDENCE GUIDE

Competency 1.1. Identified the problem
1.2. Determined the fundamental causes of the
problem
1.3. Determined the correct / preventive action
1.4. Provided recommendation to manager
These aspects may be best assessed using a range of
scenarios / case studies / what ifs as a stimulus with a
walk through forming part of the response. These
assessment activities should include a range of
problems, including new, unusual and improbable
situations that may have happened.
2. Resource Assessment will require suitable method of gathering
Implications evidence of operating ability over a range of situations.
Case studies / what ifs will be required as well as bank
of questions which will be used to probe the reason
behind the observable action.
Assessment 3.1. Written Examination
3.2. Oral Questioning
4. Context for In all workplace, it may be appropriate to assess this
Assessment unit concurrently with relevant teamwork or operation
units.
UNIT OF COMPETENCY: USE MATHEMATICAL CONCEPTS AND TECHIQUES
UNIT DESCRIPTOR: This unit covers the knowledge, skills and attitudes required in
the application of mathematical concepts and techniques.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
Variables
1. Identify 1.1 Problem areas are 1.1 Fundamental 1.1 Identifying and
mathematical identified based on operation (addition, selecting different
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
Variables
tools and given condition subtraction, division, measuring tools
techniques to 1.2 Mathematical multiplication) 1.2 Applying different
solve problem techniques are selected 1.2 Measurement systems formulas in solving
based on the given 1.3 Units of measurement problems
problem and its conversion 1.3 Describing the units of
1.4 Standard formulas measurement and
1.5 Basic measuring fundamental units
tools/devices 1.4 Stating arithmetic
1.6 Steps in solving calculations involving
problem the following; addition,
subtraction, division,
multiplication
1.5 Applying theory into
actual application on
calculation of
transactions
1.6 Applying theory into
actual application on
appropriate net
content/quantity of
medicine to dispense
complete regimen
2. Apply 2.1 Mathematical 2.1 Problem-based 2.1 Solving mathematical

mathematical techniques are applied questions computations
procedure/ based on the problem 2.2 Estimation 2.2 Converting Metric to
solution identified 2.3 Use of mathematical English
2.2 Mathematical tools and standard 2.3 Selecting and using
computations are formulas appropriate and
performed to the level 2.4 Mathematical efficient techniques and
of accuracy required techniques strategies to solve
for the problem problems
2.3 Results of
mathematical
computation is
determined and
verified based on job
requirements
3. Analyze results 3.1 Result of application is 3.1 Techniques in 3.1 Analyzing the result
reviewed based on analyzing the results based on the specified
expected and required 3.2 Process in reviewing requirements
specifications and the results 3.2 Interpreting and
outcome 3.3 Precision and accuracy communicating the
3.2 Appropriate action is 3.4 Four fundamental results of the analysis
applied in case of error operations
3.5 Steps in solving
problem
3.6 Standard formulas
3.7 Conversion
measurement

TESDA-SOPQSO-01-F08

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
1. Mathematical May include:
techniques 1.1 Four fundamental operations
1.2 Measurements
1.3 Use/Conversion of units of measurements
1.4 Use of standard formulas
2. Appropriate action 2.1 Review in the use of mathematical techniques (e.g.

recalculation, re-modeling)
2.2 Report error to immediate superior for proper action
EVIDENCE GUIDE
1. Critical Aspects of Assessment requires evidence that the candidate:

Competency Identified, applied and reviewed the use of
mathematical concepts and techniques to workplace
problems

Implications 2.1 Calculator
2.2 Basic measuring tools
2.3 Case Problems

4. Context for Competency may be assessed in the work place or in a

Assessment simulated work place setting

TESDA-SOPQSO-01-F08
UNIT OF COMPETENCY : USE RELEVANT TECHNOLOGIES
(Apply technology effectively)
UNIT CODE : 500311114
UNIT DESCRIPTOR : This unit of competency covers the knowledge, skills,

and attitude required in selecting, sourcing and
applying
appropriate and affordable technologies in the workplace.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
Variables
1. Study/select 1.1 Usage of different 1.1 Awareness on 1.1 Identifying relevant
appropriate technologies is technology and its technology on job
technology determined based on function
job requirements 1.2 Communication
1.2 Appropriate technology techniques
is selected as per work 1.3 Health and safety
specification procedure
1.4 Company policy in
relation to relevant
technology
1.5 Machineries/
equipment and their
application
1.6 Software programs
2 Apply relevant 2.1 Relevant technology is 2.1 Knowledge on 2.1 Applying relevant
technology effectively used in operating instructions technology
carrying out function 2.2 Understanding 2.2 Communicating skills
2.2 Applicable software and software and 2.3 Using software
hardware are used as hardware system applications skills
per task requirement 2.3 Communication 2.4 Conducting risk
2.3 Management concepts techniques assessment
are observed and 2.4 Health and safety
practiced as per procedure
established industry 2.5 Company policy in
practices relation to relevant
technology
2.6 Different
management
concepts
2.7 Technology
adaptability
2.8 Office technology
2.9 Industrial technology
2.10 System technology
2.11 Training technology
2.12 Different software/
hardware
3 Maintain/ 3.1 Maintenance of 3.1 Awareness on 3.1 Performing basic
enhance relevant technology is applied in technology and its troubleshooting skills
technology accordance with the function 3.2 Identifying failures or
industry standard 3.2 Repair and defects
operating procedure, maintenance 3.3 Communication skills
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
Variables
manufacturer’s procedure 3.4 Applying corrective
operating guidelines 3.3 Health and safety and preventive
and occupational health procedure maintenance
and safety procedure to 3.4 Company policy in
ensure its operative relation to relevant
ability. technology
3.2 Updating of technology 3.5 Upgrading of
is maintained through technology
continuing education or 3.6 Organizational set-
training in accordance up/work flow
with job requirement.
3.3 Technology failure/
defect is immediately
reported to the
concern/responsible
person or section for
appropriate action.
RANGE OF VARIABLES
VARIABLE RANGE
1. Technology May include:
1.1 Office technology
1.2 Industrial technology
TESDA-SOPQSO-01-F08
1.3 System technology
1.4 Information technology
1.5 Training technology
2. Management concepts May include:
2.1 Real Time Management
2.2 KAIZEN or continuous improvement
2.3 Total Quality Management
2.4 Other management/productivity tools
3. Industry standard operating 3.1 Written guidelines relative to the usage of
procedure office technology/equipment
3.2 Verbal advise/instruction from the co-worker
4. Manufacturer’s operating 4.1 Written instruction/manuals of specific
guidelines/ instructions technology/ equipment
4.2 General instruction manual
4.3 Verbal advise from manufacturer relative
to the operation of equipment
5. Occupational health and 5.1 Relevant statutes on OHS
safety procedure 5.2 Company guidelines in using
technology/equipment
6. Appropriate action 6.1 Implementing preventive maintenance
schedule
6.2 Coordinating with manufacturer’s
technician
EVIDENCE GUIDE

Competency 1.1 Studied and selected appropriate technology consistent
with work requirements
1.2 Applied relevant technology
1.3 Maintained and enhanced operative ability of relevant
technology
Implications 2.1 Relevant technology
2.2 Interview and demonstration questionnaires
2.3 Assessment packages
4. Context for Competency may be assessed in actual workplace or
Assessment simulated environment
COMMON COMPETENCIES
UNIT OF COMPETENCY : MAINTAIN AN EFFECTIVE RELATIONSHIP WITH

CLIENTS/CUSTOMERS
UNIT CODE : HCS245201

TESDA-SOPQSO-01-F08
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required in building and maintaining effective
relationship with clients, customers and the public.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
ELEMENT Italicized terms are KNOWLEDGE SKILLS
Variables
1. Maintain a 1.1 Uniform and personal 1.1 Knowledge, Theory and 1.1 Interpersonal
professional grooming maintained Practices communication
image 1.2 Personal presence 1.1.1 Philippine skills required in
maintained according to Pharmacist’s Code client contact
employer standards of Ethics assignments
1.3 Visible work area kept 1.1.2 Legal requirements
1.2 Customer service
tidy and uncluttered to practice and
skills required to
1.4 Equipment stored operate
meet
according to assignment 1.1.3 Role of a pharmacy
client/customer
requirements assistant in the
needs
Philippine
1.3 Deliver correct
healthcare services
information to
1.1.4 Limitations of the
the patient in a
role as a pharmacy
professional
assistant
manner
1.1.5 Patient’s rights
1.4 Treat
1.2 Communication
patients/clients
1.2.1Different modes of
with respect
communication
1.2.2Organizational
policies
1.2.3Communication
procedures and
systems
1.2.4 Technology
relevant to the
enterprise and the
individual’s work
responsibilities
1.3 Codes and Regulations
1.3.1 Uniform and
personal grooming
requirements of the
employer
1.3.2 Occupational health
and safety
1.4 Value
1.4.1 Punctuality
1.4.2 Orderliness
1.4.3 Patience
1.4.4 Professionalism
2. Meet 2.1 Client requirements 2.1 Knowledge, Theory and 2.1 Attention to detail
client/customer identified and Practices when completing
requirements understood by referral to 2.1.1 Customer service client/employer
the assignment 2.1.2 Telephone documentation
instructions conversation
2.2 Interpersonal
techniques
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
Variables
2.2 Client requirements met 2.1.3 Problem solving communication
according to the and negotiation skills required in
assignment instructions 2.2 Communication client contact
2.2.1 Different modes assignments
2.3 Changes to client’s of communication
needs and requirements 2.3 Customer service
2.2.2 Organizational
monitored and skills required to
policies
appropriate action meet
2.2.3 Communication
taken client/customer
procedures and
needs
2.4 All communication systems
with the client or 2.2.4 Technology 2.4 Maintain records
customer is clear and relevant to the
complies with enterprise and the
assignment requirements individual’s work
responsibilities
2.3.1 Pharmacists' Code
of Ethics
2.3.3 Philippine Practice
Standards for
Pharmacists
2.4 Values
2.4.1 Patience
3. Build credibility 3.1 Client expectations for 3.1 Knowledge, Theory and 3.1 Demonstrate
with customers/clients reliability, punctuality Practices genuine concern
and appearance 3.1.1 Customer service for the welfare of
adhered to principles the patients
3.2 Communication
3.2 Possible causes of 3.2 Interpersonal
3.2.1 Different modes
client/customer communication
of communication
dissatisfaction skills required in
identified, dealt with client contact
policies
and recorded according assignments
3.2.3 Communication
to employer policy procedures and 3.3 Customer service
3.3 Client fully informed of systems skills required to
all relevant security 3.2.4 Technology meet
matters in a timely relevant to the client/customer
manner and according enterprise and the needs
to agreed reporting individual’s work
procedures responsibilities
2.4.2 Pharmacists' Code
of Ethics
2.4.4 PhilPSP
3.4 Values
3.4.1 Trust
3.4.2 Integrity

TESDA-SOPQSO-01-F08

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLES RANGE
1. Personal Presence May include:
1.1 Stance
1.2 Posture
1.3 Body Language
1.4 Demeanor
1.5 Grooming
2. Employer Standards May include:
2.1 Standing Orders
2.2 Efficiency
2.3 Client turn-around time
3. Client Requirements May include:
3.1 Assignment instructions (eg, right products)
3.2 Post Orders
3.3 Scope to modify instructions/orders in light of changed
situations
4. Assignment Instructions May be conveyed in:
4.1 Writing
4.2 Verbally
4.3 Electronically
5. Client’s Needs and May be detected by:
Requirements 5.1 Review of the client brief and/or assignment instructions
5.2 Discussion with the client/customer
6. Appropriate Action May include:
6.1 Implementing required changes
6.2 Referral to appropriate employer personnel
6.3 Clarification of client needs and instructions
7. Customers May include:
All members of the public

TESDA-SOPQSO-01-F08
EVIDENCE GUIDE

competency 1.1 Maintained a professional image.
1.2 Interpreted client/customer requirements from information
contained in the client brief and/or assignment
instructions.
1.3 Dealt successfully with a variety of client/customer
interactions.
1.4 Monitored and acted on varying client or customer needs.
1.5 Met client/customer requirements.
1.6 Built credibility with customers/clients.
2. Resource The following resources MUST be provided:
implications 2.1 Assessment centers/venues
2.2 Accredited assessors
2.3 Evaluation reports
2.4 Access to a relevant venue, equipment and materials
2.5 Assignment instructions
2.6 Logbooks
2.7 Operational manuals and makers’/customers’
instructions (if relevant)
2.8 Assessment Instruments, including personal planner
and assessment record book
3. Method of Competency may be assessed through:

assessment 3.1 Written Test/Examination
3.2 Demonstration with questioning
3.3 Observation
4. Context of 3.1 Company

assessment 3.2 On-Site
3.3 Assessment activities are carried out through TESDA
accredited assessment centers/venues by using closely
simulated workplace environment
3.4 Continuous assessment in the workplace, taking into
account the range of variables affecting performance
UNIT OF COMPETENCY: UPDATE INDUSTRY KNOWLEDGE AND PRACTICE

THROUGH CONTINUING EDUCATION

TESDA-SOPQSO-01-F08
UNIT CODE: HHC532201
UNIT DESCRIPTOR: This unit covers skills and attitude required to apply
best practices used in the industry and share
knowledge gained through experience with others in
the industry.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
Variables
1. Seek information 1.1 Sources of information 1.1Knowledge, Theory, 1.1 Accessing
on the industry on the industry are Practices and reliable
correctly identified and Systems information
Operations industry
accessed
1.1.1 Sources of 1.2 Assessing and
1.2 Information to assist information for updating industry
effective work industry updates information to
performance is obtained 1.1.2 Information to effect improved
in line with job assist effective work work
requirements performance performance
1.3 Specific information on 1.2 Communications 1.3 Applying industry
1.2.1 Verbal and information to
sector of work is
written day-to-day work
accessed and updated communication activities
1.4 Industry information is 1.2.2 Interaction 1.4 Practicing
correctly applied to day- with clients communication
to-day work activities 1.3 Codes and skills
1.5 Attend to relevant Regulations
continuing professional 1.3.1 Occupational
education trainings safety and health
standards
1.3.2 Local
ordinances
1.3.3 Company
policy
1.4 Values
1.4.1 Safety and health
consciousness
1.4.2 Resourceful-ness
1.4.3 Diligence
1.4.4 Time and cost
consciousness
1.4.5 Integrity
1.4.6 Perseverance
1.4.7 Ability to work
with others
harmoniously
2. Update industry 2.1 Informal and/or formal 2.1 Knowledge, 2.1 Updating
knowledge research is used to update Theory, Practices knowledge on
general knowledge of the and Systems industry through
Operations research
industry.
2.1.1 Updated 2.2 Sharing updated
2.2 Updated knowledge is researches in knowledge with
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
Variables
shared with customers industry sector colleagues and
and colleagues as 2.2 Communications customers as
appropriate and 2.2.1Communication appropriate
incorporated into day-to- skills 2.3 Practicing
day working activities. 2.2.1 Interaction with communication
clients skills
2.2.2 Sharing with
customers and
clients the
updated industry
information
2.3 Codes and
Regulations
2.3.1 Company
policy
2.4 Values
2.4.1 Safety and
health
consciousness
2.4.2 Resourceful-
ness
2.4.3 Diligence
2.4.4 Time and cost
consciousness
2.4.5 Integrity
with others
harmoniously
RANGE OF VARIABLES
VARIABLE RANGE
1. Sources of Information sources may include but are not limited to:
Information 1.1 Media
1.2 Reference books
1.3 Libraries

TESDA-SOPQSO-01-F08
1.4 Industry association
1.5 Industry journals
1.6 Internet
1.7 Seminars
1.8 Forum
1.9 Personal observation and experience
2. Information to assist 2.1 Different sectors of the industry and the services available
effective work in each sector
performance 2.2 Relationship between the customer representatives and
other personnel
2.3 Relationship between the industry and other industries
2.4 Industry working conditions
2.5 Legislation that affects the industry
2.5.1 drugs and liquor
2.5.2 health and safety
2.5.3 hygiene
2.5.4 workers compensation
2.5.5 consumer protection
2.5.6 building regulations
2.6 Industrial relations issues and major organizations
2.7 Career opportunities within the industry
2.8 Work ethic required to work in the industry and industry
expectations of staff quality assurance
EVIDENCE GUIDE

competency 1.1 Knew key sources of information on the industry
1.2 Updated industry knowledge
1.3 Accessed and used industry information

TESDA-SOPQSO-01-F08
implications 2.1 Sources of information on the industry
2.2 Industry knowledge
3. Methods of Competency may be assessed through:

assessment 3.1 Interview/questions
3.2 Practical demonstration
3.3 Portfolio of industry information related to trainee’s work
4. Context of Competency may be assessed individually in the workplace or

assessment in a simulated workplace setting.

TESDA-SOPQSO-01-F08
UNIT OF COMPETENCY : PERFORM WORKPLACE SECURITY AND SAFETY
PRACTICES
UNIT CODE : TRS311204
UNIT DESCRIPTOR : This unit of competency deals with the knowledge,

skills and attitudes in following health, safety and
security practices. It includes dealing with emergency
situations and maintaining safe personal presentation standards.
PERFORMANCE
CRITERIA
REQUIRED
ELEMENT Italicized terms are REQUIRED SKILLS
KNOWLEDGE
Variables
1. Follow 1.1 Correct health, 1.1 Knowledge, Theory, 1.1 Knowing the
workplace safety and security Practices and Systems sources of
procedures for procedures are Operations information on the
health, safety followed in line with 1.1.1 Correct health, industry
and security legislation and safety and security 1.2 Assessing and
practices enterprise procedures. procedures updating industry
1.2 Breaches of health, 1.1.2 Types of breaches information to effect
safety and security of health, safety and improved work
procedures are security procedures performance
identified and 1.2 Communications 1.3 Applying industry
reported in line with 1.2.1 Verbal and written information to day-
enterprise procedure. communication to-day work
1.3 Suspicious behavior 1.2.1 Interaction with activities
or unusual clients 1.4 Practicing
occurrences are 1.3 Safety communication
reported in line with 1.3.1 Personal Safety skills
enterprise Equipment
procedure. 1.3.2 Work hazards
1.4.1 Occupational
safety and health
standards
1.4.2 RA 9003
1.4.3 RA 6969
1.4.4 Local ordinances
1.5 Values
consciousness
1.5.2 Resourcefulness
1.5.3 Diligence
1.5.4 Time and cost
consciousness
1.5.5 Integrity
1.5.6 Perseverance
with others
harmoniously
2. Deal with 2.1 Emergency and 2.1 Knowledge, Theory, 2.1 Practicing intra and
emergency potential emergency Practices and Systems interpersonal skills
situations situations are Operations 2.2 Applying appropriate
recognized and 2.1.1 Types of emergency actions to
situations and emergencies
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
KNOWLEDGE
Variables
appropriate actions procedures 2.3 Reporting
are taken within 2.2Communications emergency
individual’s scope of 2.2.1 Verbal and written situations
responsibility. communication
2.2 Emergency 2.2.2 Interaction with
procedures are clients
followed in line with 2.3 Safety
enterprise procedures. 2.3.1 Personal Safety
2.3 Assistance is sought Equipment
from colleagues to 2.3.2 Work hazards
resolve or respond to 2.4 Codes and Regulations
emergency situation. 2.4.1 Occupational safety
2.4 Details of and health standards
emergency situations 2.4.2 RA 9003
are reported in line 2.4.3 RA 6969
with enterprise 2.4.4 Local ordinances
procedures. 2.5 Values
consciousness
2.5.3 Diligence
2.5.4 Time and cost
consciousness
2.5.5 Integrity
2.5.6 Perseverance
2.6 Ability to work with
others harmoniously
3. Maintain safe 3.1 Safe personal 3.1 Knowledge, Theory, 3.1 Practicing intra and
personal standards are Practices and Systems interpersonal skills
presentation identified and Operations 3.2 Following
standards followed in line with 3.1.1 Types of appropriate safety
enterprise emergency situations personal standards
requirements and procedures
3.1.2 Personal safety
standards
3.2Communications
3.2.1 Verbal and written
communication
3.2.1 Interaction with
clients
3.3 Safety
3.3.1 Personal Safety
Equipment
3.3.2 Work hazards

3.4.1 Occupational safety
and health standards
3.4.2 RA 9003
3.4.3 RA 6969
3.4.4 Local ordinances
3.5 Values

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
KNOWLEDGE
Variables
consciousness
3.5.3 Diligence
3.5.4 Time and cost
consciousness
3.5.5 Integrity
3.5.6 Perseverance
3.5.7 Ability to work with
others harmoniously

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
May include but are not limited to:
1. Health, Safety and Security
1.1 Use of personal protective clothing and equipment
Procedures
1.2 Safe posture including sitting, standing, bending
1.3 Manual handling including lifting, transferring
1.4 Safe handling of chemicals, poisons and dangerous
materials
1.5 Ergonomically sound furniture and work stations
1.6 Emergency fire and accident
1.7 Hazard identification and control
1.8 Security of documents, cash, equipment, people
1.9 Key control systems
2. Breaches of Procedure May include but are not limited to:

2.1 Loss of keys
2.2 Strange or suspicious persons
2.3 Broken or malfunctioning equipment
2.4 Loss of property, goods or materials
2.5 Damaged property or fittings
2.6 Lack of suitable signage when required
2.7 Lack of training on health and safety issues
2.8 Unsafe work practices
May include but is not limited to:

3. Emergency
3.1 Personal injuries
3.2 Fire
3.3 Electrocution
3.4 Natural calamity i.e. earthquake/flood
3.5 Criminal acts i.e. robbery
3.6 Bomb

TESDA-SOPQSO-01-F08
EVIDENCE GUIDE

competency 1.1 Complied with industry practices and procedures
1.2 Used interactive communication with others
1.3 Complied with workplace safety, security and hygiene
practices
1.4 Identified faults and problems and the necessary corrective
action
1.5 Promoted public relation among others
1.6 Complied with quality standards
1.7 Responded to emergency situations in line with enterprise
guidelines
1.8 Complied with proper dress code

implications 2.1 Procedures manual on safety, security, health and
emergency
2.2 Availability of tools, equipment, supplies and materials
3. Methods of Competency may be assessed through:

assessment 3.1 Written examination
3.3 Interview
4. Context of Competency may be assessed in the work place or in a simulated

assessment work place setting.

TESDA-SOPQSO-01-F08
UNIT TITLE : PERFORM COMPUTER OPERATIONS
UNIT CODE : TRS311203
UNIT DESCRIPTOR : This unit covers the knowledge, skills, attitudes and values
needed to perform computer operations which include
inputting, accessing, producing and transferring data using
the appropriate hardware and software.
PERFORMANCE
CRITERIA
ELEMENT Italicized terms are REQUIRED
REQUIRED SKILLS
elaborated in the KNOWLEDGE
Range of Variables
1. Plan and prepare 1.1. Requirements of 1.1. Knowledge, 1.1 Identifying lines
for task to be taken task are Theory, Practices of communication,
undertaken determined in and Systems requesting advice,
accordance with Operations following
the required 1.1.1. Basic instructions and
output ergonomics of receiving feedback
1.2. Appropriate keyboard and 1.2 Using
hardware and computer user equipment safely
software are 1.1.2. Main types of including keyboard
selected computers and basic skills
according to task features of different 1.3 Troubleshootin
assigned and operating systems g any hardware
required outcome 1.1.3. Main parts of related problems
1.3. Task is planned a computer 1.4 Interpreting
to ensure that 1.1.4. Storage user manuals and
OH & S devices and basic help functions
guidelines and categories of
procedures are memory
followed 1.1.5. Relevant
1.4. Client -specific types of software
guidelines and 1.1.6. Viruses
procedures are 1.1.7. Calculating
followed computer capacity
1.5. Required data 1.1.8. Productivity
security Application
guidelines are 1.1.9. Business
applied in Application
accordance with 1.1.10. System
existing Software
procedures 1.2. Communications
1.2.1. Written
communication
1.2.2. Encoding
patient data/ profile
1.3. Codes and
Regulations
1.3.1. General
security, privacy
legislation and
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED SKILLS
Range of Variables
copyright
1.3.2. OH & S
principles and
responsibilities
1.4. Values
1.4.1. Resourceful-
ness
1.4.2. Diligence
1.4.3. Time and cost
consciousness
1.4.4. Integrity
1.4.5. Perseverance
1.4.6. Ability to work
with others
harmoniously
2. Input data into 2.1. Data are entered 2.1 Knowledge, 2.1 Interpreting work
computer into the computer Theory, Practices instructions and
using appropriate and Systems basic user manuals
program/applicati Operations 2.2 Identifying lines of
on in accordance 2.1.1 Basic communication,
with company ergonomics of requesting advice,
procedures keyboard and follow instructions
2.2. Accuracy of computer user and receive
information is 2.1.2 Main types of feedback
checked and computers and 2.3 Using equipment
information is basic features of safely including
saved in different keyboard skills
accordance with operating
2.4 Understanding
standard systems
relevant
operating 2.1.3 Main parts of a pharmaceutical or
procedures. computer medical terms to
2.3. Inputted data is 2.1.4 Storage devices properly encode in
stored in storage and basic the system
media according categories of 2.5 Interpreting user
to requirements memory manuals and help
2.4. Work is 2.1.5 Relevant types functions
performed within of software
ergonomic 2.1.6 Viruses
guidelines 2.1.7 Business
Application
2.1.8 System
Software
2.2 Communications
2.2.1 Written
communication
2.2.2 Encoding patient
data/ profile
2.3 Codes and
Regulations

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED SKILLS
Range of Variables
2.3.1 General security,
privacy
legislation and
copyright
2.3.2 OH & S
principles and
responsibilities
2.4 Values
2.4.1 Resourceful-
ness
2.4.2 Diligence
2.4.3 Time-cost
consciousness
2.4.4 Integrity
2.4.5 Perseverance
3. Access information 3.1. Correct 3.1 Knowledge, 3.1 Interpreting work

using computer program/applicati Theory, Practices instructions and
on is selected and Systems basic user manuals
based on job Operations 3.2 Identifying lines of
requirements. 3.1.1 Basic communication,
3.2. Program/applic ergonomics of requesting advice,
ation containing keyboard and follow instructions
the information computer user and receive
required is 3.1.2 Main types of feedback
accessed computers and 3.3 Saving and
according to basic features retrieving files to
company of different and from various
procedures. operating folders or disk
systems storage
3.3. Desktop icons
are correctly 3.1.3 Main parts of a 3.4 Running software
selected, opened computer applications
and closed for 3.1.4 Storage devices 3.5 Interpretation of
navigation and basic user manuals and
purposes. categories of help functions
memory
3.4. Keyboard 3.6 The ability to carry
techniques are 3.1.5 Relevant types out written and
carried out in line of software verbal instructions
with OH & S 3.1.6 Viruses using a personal
requirements for 3.1.7 Calculating computer whether
safe use of computer standalone or in a
keyboards. capacity networked
3.1.8 Productivity environment
Application
3.1.9 Business
Application
3.1.10 System
Software
3.2 Communications
3.2.1 Written
communication
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED SKILLS
Range of Variables
3.2.2 Encoding
patient data/
profile
3.3 Codes and
Regulations
3.3.1 General
security, privacy
legislation and
copyright
3.3.2 OH & S
principles and
responsibilities
3.4 Values
3.4.1 Resourceful-
ness
3.4.2 Diligence
3.4.3 Time
consciousness
3.4.4 Cost
consciousness
3.4.5 Perseverance in
routine works
4. Produce output/ 4.1. Entered data 4.1Knowledge, Theory, 4.1 Reading and
data using are processed Practices and comprehension
computer system using appropriate Systems Operations skills required to
software 4.1.1 Basic interpret work
commands. ergonomics of instruction and to
4.2. Data are keyboard and interpret basic user
printed out as computer user manuals.
required using 4.1.2 Main types of 4.2 Communication
computer computers and skills to identify
hardware basic features lines of
/peripheral of different communication,
devices in operating request advice,
accordance with systems follow instructions
standard 4.1.3 Storage devices and receive
operating and basic feedback.
procedures. categories of 4.3 Technology skills to
memory use equipment
4.3. Files and data
4.1.4 Printing safely including
are transferred
procedure keyboard skills.
between
compatible
systems using 4.2 Communications
computer 4.2.1 Written
software, communication
hardware/periphe 4.2.2 Encoding
ral devices in patient data/
accordance with profile
standard 4.3 Codes and
operating Regulations

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED SKILLS
Range of Variables
procedures. 4.3.1 General
security, privacy
legislation and
copyright
4.3.2 OH & S
principles and
responsibilities
4.4 Values
4.4.1 Resourceful-
ness
4.4.2 Diligence
4.4.3 Time
consciousness
4.4.4 Cost
consciousness
routine works
5. Use basic functions 5.1. Information 5.1 Knowledge, Theory, 5.1 Reading and
of a www-browser requirements for Practices and comprehension
to locate internet search Systems skills required to
information are established. Operations interpret work
5.2. Browser is 5.1.1 Basic instruction and to
launched. ergonomics of interpret basic user
keyboard and manuals
5.3. Search engine
computer user 5.2 Communication
is loaded.
5.1.2 Main types of skills to identify
5.4. Appropriate computers and lines of
search criteria/or basic features communication,
URL of site is of different request advice,
entered. operating follow instructions
5.5. Relevant links systems and receive
are followed to 5.1.3 World wide web feedback
locate required 5.3 Technology skills to
information. use equipment
5.1.4 Access relevant
5.6. Useful pages safely including
and credible
are bookmarked keyboard skills
internet sites
or printed as
required. 5.2 Communications
5.2.1 Written
communication
5.2.2 Encoding
patient data/
profile
5.3 Codes and
Regulations
5.3.1 General
security, privacy
legislation and
copyright

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED SKILLS
Range of Variables
5.3.2 OH & S
principles and
responsibilities
5.4 Values
5.4.1 Resourceful-
ness
5.4.2 Diligence
5.4.3 Time
consciousness
5.4.4 Cost
consciousness
routine work
with others
harmoniously
6. Maintain computer 6.1. Procedures for 6.1 Knowledge, Theory, 6.1 Reading and
equipment and ensuring security Practices and comprehension
systems of data, including Systems skills required to
regular back-ups Operations interpret work
and virus checks 6.1.1 Basic instruction and to
are implemented ergonomics of interpret basic user
in accordance keyboard and manuals
with standard computer user 6.2 Communication
operating 6.1.2 Main types of skills to identify
procedures. computers and lines of
6.2. Basic file basic features of communication,
maintenance different request advice,
procedures are operating follow instructions
implemented in systems and receive
line with the 6.1.3 Calculating feedback
standards computer 6.3 Technology skills to
operating capacity use equipment
procedures. 6.1.4 Productivity safely including
Application keyboard skills
6.1.5 Business
Application
6.1.6 System
Software
6.2 Communications
6.2.1 Written
communication
6.2.2 Encoding
patient data/
profile
6.3 Codes and
Regulations
6.3.1 General
security, privacy
legislation and
copyright
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED SKILLS
Range of Variables
6.3.2 OH & S
principles and
responsibilities
6.4 Values
6.4.1 Resourceful-
ness
6.4.2 Diligence
6.4.3 Time
consciousness
6.4.4 Cost
consciousness
routine works
with others
harmoniously

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
1 Hardware and 1.1 Personal computers

peripheral devices 1.2 Networked systems
1.3 Communication equipment
1.4 Printers
1.5 Scanners
1.6 Keyboard
1.7 Mouse
1.8 Voice/Data logger
2 Software Software includes the following but are not limited to:
2.1 Word processing packages
2.2 Database packages
2.3 Internet
2.4 Spreadsheets
2.5 Client Specific Software
3 OH & S guidelines 3.1 OHS guidelines
3.2 Enterprise procedures
4 Storage media Storage media include the following but are not limited to:
4.1 Diskettes
4.2 CDs
4.3 Zip disks
4.4 hard disk drives, local and remote
4.5 Optical drives
5 Ergonomic guidelines 5.1 Types of equipment used
5.2 Appropriate furniture
5.3 Seating posture
5.4 Lifting posture
5.5 Visual display unit screen brightness
6 Desktop icons 6.1 Icons include the following but not limited to:
6.2 Directories/folders
6.3 Files
6.4 Network devices
6.5 Recycle bin
6.6 Program icons

TESDA-SOPQSO-01-F08
VARIABLE RANGE
7 Maintenance 7.1 Creating and managing more space in the hard disk and
other peripherals
7.2 Reviewing programs
7.3 Deleting unwanted files
7.4 Backing up files
7.5 Checking hard drive for errors
7.6 Using up to date anti-virus programs
7.7 Cleaning dust from internal and external surfaces
EVIDENCE GUIDE
1. Critical aspects of Assessment must show that the candidate:

competency 1.1 Selected and used hardware components correctly and
according to the task requirement
1.2 Used basic software applications to create new files and
documents
1.3 Produced accurate and complete data in accordance with
the requirements
1.4 Used appropriate devices and procedures to transfer
files/data accurately
1.5 Used basic functions of a www-browser to locate
information.
2. Method of The assessor may select two of the following assessment methods
assessment to objectively assess the candidate:
2.1 Direct Observation and Oral Questioning
3. Resource 3.1 Computer hardware with peripherals
implication 3.2 Appropriate software
4. Context of Assessment may be conducted in the workplace or in a simulated
Assessment environment

TESDA-SOPQSO-01-F08
UNIT OF COMPETENCY : USE PHARMACEUTICAL CALCULATION
TECHNIQUES AND TERMINOLOGIES
UNIT CODE : HHC532202
UNIT DESCRIPTOR : The unit involves basic skills in pharmaceutical

calculation related to computing the correct quantity of
medicine for a specific prescription or regimen. This
unit shall also cover knowledge on pharmaceutical
terms and abbreviations commonly used in practice.
PERFORMANCE
CRITERIA
REQUIRED
KNOWLEDGE
Variables
1. Use dimensional 1.1 Unit conversions are 4.1 Ratio and 1.1 Basic
analysis to convert familiarized. proportion mathematical
one unit to another 1.2 Metric systems are 4.2 Conversion operations
known. factors 1.2 Reports
1.3 Appropriate 4.3 Systems of circumstances/situat
operational equation is measurement ions under which
used for dimensional 4.4 Dimensional referral to the
analysis. analysis pharmacist and/or
1.4 Complete dosage is other pharmacy staff
computed using is indicated
dimensional analysis. 1.3 Language,
literacy and
numeracy skills
appropriate to the
role and
workplace
requirements
2 Understand 2.1 Pharmaceutical 2.1 Dosage forms 2.1 Language,
pharmaceutical terminologies are 2.2 Pharmaceutical literacy and
terminologies and understood. abbreviations numeracy skills
medical terms 2.2 Common medical 2.3 Common medical appropriate to the
terms and conditions terms role and
are familiarized. 2.4 Terminologies in workplace
2.3 Different types of pharmaceutical requirements
dosage forms are therapeutic category 2.2 Communicating
distinguished. ideas and
information
effectively
3 Use of equipment, 3.1 Common equipment, 3.3 Common glassware 3.1 Follow good
glassware, and tools and glassware used in laboratory practice
tools used in the pharmacy reconstitution principles
setting are 3.4 Common equipment 3.2 Maintain a
familiarized. used in retail healthy and safe
3.2 Specific parts and its pharmacy setting working
functionality are 3.5 Introduction to use environment
known. of computer for
Point-of-sale
RANGE OF VARIABLES

TESDA-SOPQSO-01-F08
VARIABLE RANGE
1. Pharmaceutical May include but not limited to:
terminologies 1.1. Abbreviations found in instruction to patients
found in prescriptions
1.1.1. ac – before meal
1.1.2. pc – after meal
1.1.3. po – per orem, oral
1.1.4. npo – non per orem
1.1.5. aq – aqueous – water
1.1.6. BID – twice a day
1.1.7. TID – thrice a day
1.2. Abbreviations used in dosage forms
1.2.1. tablet – tab
1.2.2. capsule – cap
1.2.3. suspension - susp
1.2.4. modified release – MR
1.2.5. intravenous – IV
1.2.6. intramuscular – IM
1.3. Abbreviations used for medical terminologies
1.3.1. BMI – body mass index
1.3.2. N/V – nausea and vomiting
1.3.3. BP – blood pressure
1.3.4. TB – tuberculosis
1.3.5. HIV – human immunodeficiency virus
1.4. Abbreviations in medications
1.4.1. ASA – aspirin
1.4.2. INH – isoniazid
1.5. Abbreviations used in practice
1.5.1. DOTS – Direct observed therapy short-course

TESDA-SOPQSO-01-F08
VARIABLE RANGE
2. Medical terms May include but not limited to:
2.1 Condition
2.1.1 Fever
2.1.2 Diarrhea
2.1.3 Nausea and vomiting
3. Dosage forms May include but not limited to:
3.1 Solid
3.1.1 Tablet
3.1.2 Modified-extended release
3.1.3 Immediate release
3.1.4 Capsule
3.2 Liquid
3.2.1 Syrup
3.2.2 Suspension
3.2.3 Emulsion
3.3 Parenteral
3.3.1 Intravenous
3.3.2 Intramuscular
3.3.3 Subcutaneous
3.4 Semi-solid
3.4.1 Gel
3.4.2 Ointment
3.4.3 Suppository
3.4.4 Cream
3.4.5 Paste
EVIDENCE GUIDE

competency 1.1 Dimensional analysis is used accurately to convert one unit
to another
1.2 Use of pharmaceutical and medical terminologies that shall
be encountered in daily routine
1.3 Use of common glassware, tools and equipment to be used in
daily routine
implications 2.1 A real or simulated pharmacy work premises
2.2 Relevant documents such as:
- Good pharmacy practice
- Good laboratory practice
- pharmaceutical calculations
- government policies as appropriate
2.3 Access to a range of housekeeping/maintenance tasks and
equipment
2.4 A qualified workplace assessor and/or a technical expert
working in partnership with the assessor
assessment Observation with questioning
8.1 Written exam
2. Context of Competency may be assessed in the workplace or in a simulated
assessment workplace setting.
TESDA-SOPQSO-01-F08
CORE COMPETENCIES
UNIT OF COMPETENCY : PRACTICE GOOD HOUSEKEEPING
UNIT DESCRIPTOR :This unit involves procedures for housekeeping following

appropriate health and safety procedures and good
housekeeping practice.
PERFORMANCE
CRITERIA
REQUIRED
KNOWLEDGE
Variables
1. Perform 1.1 Housekeeping 1.1 Knowledge, Theory and 1.1 Keeping the
housekeeping procedures are Practices dispensing/laborato
duties performed in line with 1.1.1 Good Storage ry area and
company policy and Practice guidelines equipment/tools
regulations. 1.1.2 Pest control clean
1.2 Area is kept clean, policies 1.2 Adhering to
using appropriate 1.2 Communication dispensing area
cleaning materials and 1.2.1 Preparation of access controls
methods inventory reports on 1.4 Maintaining
1.3 Tools and equipment are house cleaning tools, personal hygiene
cleaned and used in materials, supplies and 1.5 Following pest
accordance with equipment control guidelines
company policies and 1.2.2 Preparation of and schedules
procedures Cleaning assignments 1.6Preparing and
1.4 Housekeeping 1.3 Safety Practices organizing required
procedures are 1.3.1 Handling of housekeeping tools
documented in line with materials, supplies, in regard to
company policy and tools and equipment housekeeping/
regulations 1.4 Codes and Regulations maintenance in the
1.4.1 OSH area
. 1.4.2 DOH Hygiene and 1.6 Maintaining
Sanitation confidentiality and
1.5 Materials, Tools, & privacy
Equipment 1.7 Working with others
1.4.5 Brooms harmoniously
1.4.6 Mops 1.8 Managing routines
1.4.7 Disinfectants and procedures
1.5 Values 1.9 Reports
1.5.1 Reliability circumstances/situa
1.5.2 Resourcefulness tions under which
referral to the
1.5.3 Consistency pharmacist and/or
other pharmacy
staff is indicated
1.10 Operational
skills to consistently
use time effectively
and provide quality
customer service

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
KNOWLEDGE
Variables
2. Followhealth and 2.1 Procedures to achieve 2.1 Knowledge, Theory and 2.1 Complying with
safety practices a safe working Practices safe working
in the area environment in the 2.1.1 Infection and environment
area are complied hazard control procedures for
with in accordance 2.1.2 Pest control pharmacy
with DOH/FDA safety 2.1.3 Good storage establishments
standards practices 2.2 Adhering to
2.2 Irregularities are 2.2 Safety Practices dispensing area
acted upon in 2.2.1 Handling of access controls
accordance with materials, supplies, procedures
company policies and tools and 2.3 Maintaining
procedures equipment personal hygiene
2.3 Dispensing area 2.3 Codes and Regulations 2.4 Preparing and
access controls 2.3.1 OSH organizing
procedures are 2.3.2 DOH: required safety
followed in Sanitation/FDA tools
accordance with FDA 2.3.3 Good Storage 2.5 Communicating
policies and Practice ideas and
procedures 2.4 Values information
2.1.1 Initiative effectively
2.1.2 Reliability 2.6 Working with
2.1.3 Resourcefulness others
2.1.4 Consistency harmoniously
2.1.5 Professionalism 2.7 Operational skills
to consistently use
time effectively
and provide quality
customer service
2.8 Using time
effectively
2.9 Providing service
to customers

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
1. Housekeeping procedures May include but are not limited to:
1.1 Equipment cleaning and storage
1.2 Maintaining pharmacy/laboratory cleanliness
1.3 Maintaining drug information & material safety handling
sheets
1.4 Stationery supplies and refurbishing
1.5 Housekeeping and cleaning logbook
2. Regulations Salient / relevant provisions of the following:
2.1 Consumer Law, Environmental Law, Occupational
Safety, Health and Welfare Law
2.2 Good Storage Practices on Housekeeping
2.3 Pharmacy Law
2.4 FDA and related regulations
2.5 Philippine Practice Standards for Pharmacists
3. Cleaning materials May include but are not limited to:
3.1 Disinfectants at varying strengths
3.2 Chemical cleaning agents
3.3 Gloves, protective eyewear
3.4 Mops, Brooms, Cloth
4. Cleaning methods May include but are not limited to:
4.1 Swabbing, washing
4.2 Sweeping, wiping
4.3 Disinfecting
4.4 Soaking
4.5 De-scaling
5. Tools, equipment and May include but are not limited to:
consumable materials 5.1 Scales, balances and measures
5.2 Meters, gauges, beakers
5.3 Mixers, spatula
5.4 Filters
5.5 Syringes
5.6 Pestle and mortars
6. Procedures to achieve a May include but are not limited to:
safe working environment 6.1 Identifying dangerous goods and substances
6.2 Correct handling, storage and disposal of goods
6.3 Application of Occupational Health and Safety
guidelines
6.4 Ensuring shelves are not overstocked
6.5 Ensuring floors are not slippery or cluttered
6.6 Ensuring access to equipment (e.g. high shelves)
is appropriate
6.7 Ensure equipment and devices used are not faulty

TESDA-SOPQSO-01-F08
VARIABLE RANGE
7. Area May include but is not limited to:
7.1 Working Surfaces
7.2 Sinks
7.3 Benches-apparatus
7.4 Shelves
7.5 Containers
7.6 Dispensing containers
7.7 Clothing or similar items
7.8 Floors, walls, ceilings
8. Dispensing area access May include but are not limited to:
controls Keys, swipe cards etc. for access to remain with registered
pharmacist
Person other than the pharmacist or pharmacy assistant
must be under direct supervision of pharmacist while in
dispensing area

TESDA-SOPQSO-01-F08
EVIDENCE GUIDE

competency
1.1 Housekeeping procedures are performed in line with
company policy and regulations.
1.2 Area is kept clean, using appropriate cleaning
materials and methods
1.3 Tools and equipment are cleaned and used in
accordance with company policies and procedures
2.2 All unusual situations are identified and reported to the
pharmacist.
2. Resource implications The following resources MUST be provided:
2.1 A real or simulated pharmacy work premises

- pharmacy policies and procedures
- Good pharmacy practice
- government policies as appropriate
- housekeeping procedures
2.3 Access to a range of housekeeping/maintenance
tasks and equipment
2.4 A qualified workplace assessor and/or a technical
expert working in partnership with the assessor
Competency may be assessed through:
3. Method of assessment
3.1 Observation with questioning
3.2 Written exam

4. Context of assessment Competency may be assessed in the workplace or in a
simulated workplace setting.

TESDA-SOPQSO-01-F08
UNIT OF COMPETENCY : MONITORSUPPLY/INVENTORY OF

PHARMACEUTICAL PRODUCTS
UNIT DESCRIPTOR : This unit covers skills and knowledge on key areas of
distribution and retail specifically, selection,
procurement, and receiving and delivery of stocks.

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
ELEMENT Italicized terms are REQUIRED KNOWLEDGE REQUIRED SKILLS
Variables
1. Examine the 1.1 Products in the 1.1 Knowledge, Theory and
medicines in assortment list or Practices 1.1 Perform routine
the assortment formulary are 1.1.1 Formulary list workplace duties
list or formulary recognized by name, 1.1.2 Assortment list following simple
appearance and shelf 1.1.3 Fast-moving items written or oral
location. 1.1.4 Slow-moving items instructions
1.2 Products are classified 1.1.5 Turn-over rate
in accordance with computations 1.2 Basic mathematical
market demand. 1.1.6 Company policies and processes of
1.3 Unserved/unsold procedures for SKU deletion addition,
products are recorded, or inclusion subtraction, division
collected and 1.2 Communication and multiplication
submitted to the 1.2.1 Record medicine
Pharmacist. inquiries that are not in the 1.3 Complete work
assortment/formulary list related documents
1.2.2 Prepare bulletin posts on 1.4 Identify
newly added or deleted pharmaceutical
SKUs according to products that are not
instructions on the formulary/
1.3 Mathematics and assortment list
Mensuration 1.5 Recognize sales
1.3.1 Turnover rate performance of
1.4 Codes and Regulations products
1.4.1 OSH
1.5 Materials, Tools, &

Equipment
1.5.1 Logbooks
1.6 Values
1.6.2 Honesty

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
Variables
2. Assist in 2.1 Procurement 2.1 Knowledge, Theory and
procurement of documents are Practices 2.1 Recognize
materials and prepared in 2.1.1 Supplier qualification documents necessary
services from accordance with procedure for accreditation
qualified company policies and 2.1.2 Product classification (License to Operate,
sources procedures. according to company policy Certificate of Product
2.2 Procurement needs are 2.1.3 Basic regulatory registration,
communicated to the guidelines on registration of Certificate of
inventory products and licensing Analysis, etc.)
manager/analyst or 2.2 Communication
pharmacist in 2.2.1 Accomplishment of 2.2 Communication
accordance with purchase order or skills (oral or written)
inventory management request
policy. 2.1.1 Announcements for 2.3 Perform routine
2.3 Purchase requests to accredited supplier workplace duties
suppliers are prepared 2.1.2 Invitation to bid following simple
in accordance with 2.2 Codes and Regulation written or oral
procurement policy. 2.2.1 OSH instructions
2.4 Stock data are
managed by updating 2.2.2 Philippine Pharmacy 2.4 Basic mathematical
the inventory system Practice Standards processes of
and in accordance
with established 2.2.3 Regulatory addition,
procedures. requirements subtraction, division
and multiplication
2.2.4 RA 3720
2.5 Gather and provide
2.2.5 RA 5921
2.6 Information in
2.3 Materials, Tools, & response to
Equipment workplace
requirement
2.3.1 Logbooks or computers
2.3.2 Stock cards 2.7 Complete work

related documents
2.4 Values
2.4.1 Perseverance
3. Receive and 3.1 Delivery 3.1 Knowledge and Theory

deliver of specifications are 3.1.1 Product specifications 3.1 Comprehensively
stocks checked whether it is of products checks product
in accordance with 3.1.2 Common packaging or attributes during
Good Distribution product damage receiving of stocks
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
Variables
Practices. 3.1.3 Double check expiration
3.2 Product specifications dates 3.2 Perform routine
of delivered stocks are 3.1.4 Counterfeit Medicines workplace duties
compared with 3.1.5 Storage protocols in following simple
purchase order in delivery vans written or oral
accordance with 3.1.6 Regulatory policies on instructions
established procedures documentation
3.3 Deviations from 3.3 Basic mathematical
product specifications 3.2 Communication processes of addition,
are recognized to 3.2.1 Return product/ reject subtraction, division
detect wrong, form to supplier and multiplication
damaged and fake
medicines 3.3. Safety Practices 3.4 Gather and provide
3.4 Documents are information in
accomplished 3.3.1 Material Safety Data response to
thoroughly and kept Sheet workplace
according to company requirement
and government 3.3.2 Handling precautions
policy/ies 3.5 Complete work
3.3.3 Clothing requirements related documents
3.4.1 OSH
3.4.2 PhilPSP
3.4.3 RA 3720
3.4.4 RA 8203
3.4.5 RA 5921
Equipment
3.5.1 Delivery vehicles
3.6.Values
3.6.1 Honesty
3.6.2 Perseverance

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
Variables
4. Pack and 4.1 Products ordered are 4.1 Knowledge, Theory and
dispatch orders retrieved and properly Practices 4.1 Perform routine
packaged to avoid 4.1.1 Packaging procedures workplace duties
breakages following 4.1.2 Product specification following simple
established procedures. 4.1.3 Delivery specification written or oral
4.2 Products requiring of products instructions
special delivery 4.1.4 Labeling requirements
specifications are according to 4.2 Gather and provide
maintained in regulatory policies information in
accordance with Good 4.1.5 Good distribution response to
Distribution Practices. practices workplace
4.3 Data entry requirements 4.1.6 Special handling and requirements
related to processing packaging procedures
orders are completely of products 4.3 Complete work
filled and in accordance 4.1.7 Cold chain management related documents
with established
procedures. 4.2 Communication
4.4 Labeling, product and
delivery specifications, 4.2.1 Labeling
and delivery information
are checked in 4.2.2 Reporting damage
accordance with products
established procedures.
4.5 Products are accurately 4.3 Safety Practices
dispatched in a timely
manner. 4.3.1 Material safety data
4.7 Delivery information is sheet
secured and security
procedures are followed 4.3.2 Personal protective
to ensure integrity of requirements
delivered products. 4.4. Codes and Regulations
4.4.1 OSH
4.4.2 PhilPSP
4.4.3 Administrative Order
No. 2013-0027
4.4.4 RA 3720
Equipment
4.5.1 Bubble wrap
4.5.2 Carton boxes
4.5.3 Thermometer
4.5.4 Padlocks
4.6 Values
4.6.1 Perseverance

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
Variables
5. Handle product 5.1 Handling of returned 5.1 Knowledge, Theory and
returned products or products Practices 5.1 Comprehensively
products or for return is performed 5.1.1 Counterfeit checks product
products for in accordance with Medicines attributes during
return policy and procedure in 5.1.2 Return policy receiving of stocks
place. 5.1.3 Quarantine
5.2 Accurate 5.1.4 Company sales 5.2 Perform routine
documentation records policies workplace duties
are maintained and 5.1.5 Expiration of following simple
credit process is medicines written or oral
completed in a timely 5. 2 Communication instructions
manner 5.2.1 Return forms
5.3 Safety Practices 5.3 Basic mathematical
5.3 Return policies are 5.3.1 Standard Operating processes of addition,
communicated to Procedure subtraction, division
patients/clients in 5.3.2 Clothing and multiplication
accordance with requirements
established procedures 5.4 Codes and Regulations 5.4 Gather and provide
5.4.1 OSH information in
5.4.2 Good Storage response to
Practices workplace
5.4.3 RA 8203 requirements
5.4.4 RA 3720
5.5 Materials, Tools, & 5.5 Complete work
Equipment related documents
5.5.1 Computer
5.6 Values
5.6.1 Perseverance
5.6.2 Passion
5.6.3 Compassion
RANGE OF VARIABLES

TESDA-SOPQSO-01-F08
VARIABLE RANGE
1. Assortment/ May include but are not limited to:

Formulary
1.1 Prescription drugs
1.2 Over-the-counter medicines
1.3 Medical devices
1.4 Household remedies
1.5 Other healthcare products
2. Market demand It includes:
2.1 Fast-moving products
2.2 Slow-moving products
2.3 Non-moving products
3. Procurement May include:

documents
3.1 Requirements from Supplier:
3.2 License to operate (LTO)
3.3 Photocopy of owner/pharmacist’s ID
3.4 Business permit
3.5 Certificate of Product Registration (CPR)
3.6 Current Good Manufacturing Practice Compliance

(cGMP) certificate
3.7 Product catalogue/brochure

May be:
4. Purchase request 4.1 Written
4.2 Electronically transmitted via company computer
generated system
6 Stock data 5.1 Inventory data
6.1 Lot/batch number
6.2 Expiry date
6.3 Stock keeping units (name, strength, dosage form and

size)
6.4 Secondary Packaging size

TESDA-SOPQSO-01-F08
VARIABLE RANGE
7 Delivery specification Special precautions in handling the following drugs may

include:
6.1 According to temperature requirement:
6.1.1 Room temperature (not more than 32 degrees

centigrade)
6.1.2 Cool temperature (8-15degrees centigrade)
6.1.3 Cold/Refrigerated (0-8degress centigrade
6.1.4 Freezing (0degrees centigrade)
6.2 According to packaging requirement
6.2.1 Bubble pack
6.2.2 Corrugated boxes
6.2.3 Aluminum foil
6.2.4 TempTale(temperature recorder) or Color indicator for

temperature
6.3 Special procedures for regulated and controlled drugs
8 Product Specification 7.1 Good physical condition
7.2 Shelf life within company’s specifications
7.3 Conformity to FDA labeling requirements

TESDA-SOPQSO-01-F08
VARIABLE RANGE
9 Deviation from May include the following deviations but are not limited to:
specification
8.1 Color of packaging materials
8.2 Faded printing or misalignment of text
8.3 Unusual color of tablet, capsule, etc.
8.4 Chipping of tablets
8.5 Empty blister
8.6 Product does not fit well into the blisters shells
8.7 Instability of powder for suspensions (sedimentation,

caking)
8.8 Creaming of emulsions
8.9 Broken emulsions
8.10 Cloudiness of solution
10 Documentation 9.1 Delivery receipts/Sales Invoice

records
9.2 Logbooks
9.3 Return/reject/recall forms
11 Government 11.1 FDA regulations

Regulatory Policy
11.2 PDEA regulations
11.3 BIR regulations
11.4 DTI policy
12. Returned products May include:
from clients/patients 11.1 Damaged products
11.2 Expired or near-expiry products bought at the time

dispensed
11.3 Incorrect product dispensed

TESDA-SOPQSO-01-F08
VARIABLE RANGE
13. Products for return May include but are not limited to:
to suppliers
12.1 Expired or near-expiry products
12.2 Damaged products
12.3 Defective products from the manufacturer
12.4 Products with expiration date outside of the required

period
12.5 Phased out, deleted, recalled products
EVIDENCE GUIDE

competency 1.1 Identified products as part of the assortment/formulary
list.
1.2 Explained how to classify product based turn-over rate.
1.3 Accessed information using reliable references.
1.4 Knew how to generate purchase order for stocks
replenishment.
1.5 Received stocks according to specifications.
1.6 Packaged products according to order.
1.7 Dispatched orders according to order, delivery and
product specifications.
1.8 Handled returned products according to SOP.

TESDA-SOPQSO-01-F08
2.1 Computer
2.2 Software – POS
2.3 Record book
2.4 Order forms
2.5 Reject/Return forms
3. Method of assessment Competency may be assessed through:
3.2 Written examination

4. Context of assessment Competency may be assessed in the work place or in a
simulated work place setting.

TESDA-SOPQSO-01-F08
UNIT OF COMPETENCY : HANDLE AND CONTROL PHARMACEUTICAL
PRODUCTS
UNIT DESCRIPTOR : This unit involves procedures for maintaining a stock

control system, according to standard operating
procedures in compliance with statutory and regulatory
requirements.
PERFORMANCE
CRITERIA
Variables
1. Comply with 1.1 Stocks stored in 1.1 Knowledge, Theory and
drug storage accordance with Practices 1.1 Preparing and
requirements manufacturer’s 1.1.1 Temperature organizing
specifications, Mapping information with
regulatory and 1.1.2 Regulatory regard to stock
company policy and requirements on storage control in the
procedures requirements dispensing
1.2 Storage conditions 1.1.3 Sound- Alike- Look-
monitored and Alike Drugs 1.2 Familiarity with
maintained in 1.1.4 High Alert pharmacy-related
accordance with Medicines terms, abbreviations
manufacturer’s 1. 2 Communication and pharmaceutical
instructions, company 1.2.1 Temperature and calculations
procedures and humidity recording data appropriate to the
regulatory sheet job role and
requirements function
1.3 Stocks are arranged in 1.3 Safety practices
shelves in accordance 1.3 Identification of
with first expiry, first- 1.3.1 Material Safety Data circumstances/situat
out policy Sheet ions under which
1.4 Expiration dates are referral to the
monitored in 1.3.2 Personal Protective pharmacist and/or
accordance with requirements other pharmacy
institutional and staff is appropriate
regulatory 1.4 Codes and Regulations
guidelines 1.4 Operational skills
1.4.1 Good storage to consistently use
practices time effectively and
provide quality
1.4.2 RA 3720 customer service in
the pharmacy
1.4.3 FDA regulatory environment
requirements

Equipment
1.5.1 Thermometer
1.5.2 Pallets
1.6 Values
1.6.2 Honesty

TESDA-SOPQSO-01-F08
2. Monitor 2.1 Stock level 2.1 Knowledge, Theory and
inventory requirements are Practices 2.1 Preparing and
monitored and reported 2.1.1 Inventory variance organizing
in accordance with monitoring information in
established procedures 2.1.2 Periodic regard to stock
2.2 Inventory count reconciliation of stocks control in the
conducted regularly in 2.1.3 Initial inventory dispensing
accordance with 2.1.4 Replenishment
company policy and 2.1.5 Emergency orders 2.2 Familiarity with
procedures 2.1.6 Low stock levels pharmacy-related
2.3 Stock discrepancies 2. 2 Communication terms,
identified and 2.2.1 Slow to no abbreviations and
reported to the movement stock report pharmaceutical
pharmacist for 2.2.2 Stock inventory calculations
reconciliation and report upon reconciliation appropriate to the
proper action 2.3 Mathematics and job role and
Mensuration function
2.3.1 Standard Branch
Inventory Holding 2.3 Identification of
circumstances/
2.3.2 Order Quantity
situations under
2.3.3 Safety stock level which referral to
the pharmacist
2.3.4 Reorder point and/or
2.3.5 Reorder quantity other pharmacy

2.4.1 RA 3720 staff is appropriate
Equipment
2.6.1 Computer 2.4 Operational skills to
2.6.2 Stock cards or consistently use
Automated inventory time effectively
monitoring software and provide quality
2.7 Values customer service in
2.7.1 Diligence the pharmacy
2.7.2 Vigilance environment
2.7.3 Honesty

TESDA-SOPQSO-01-F08
3. Dispense of 3.1 Expired and damaged 3.1 Knowledge, Theory and 3.1 Preparing and
waste stocks identified and Practices organizing
disposed in accordance 3.1.1 Waste disposal information in
with manufacturer’s guidelines according to regard to stock
and company’s company policy control in the
policies, regulatory and 3.1.2 Medicine waste dispensing
environmental policies. segregation
3.2 Expired and damaged 3.1.3 Dosage forms 3.2 Identification of
stock are segregated 3.1.4 Pharmacologic circumstances/situat
and labeled in specific category according to ions under which
containers and in packaging referral to the
accordance with 3. 2 Communication pharmacist and/or
established procedures. 3.2.1 Request letters to other pharmacy
3.3 Stock records manufacturers staff is appropriate
updated after 3.3 Safety Practices 3.3 Operational skills
disposal and in 3.3.1 Personal protective to consistently
accordance with requirements use time
established 3.3.2 Material Safety Data effectively and
procedures. Sheet provide quality
3.4 Codes and Regulations customer service
3.4.1 RA 3720 in the pharmacy
3.4.2 Good Pharmacy environment
Practice 3.4 Company waste
3.4.3 Regulatory guidelines disposal procedure
on medicine/chemical waste
disposal
3.4.4 Infection control
guidelines
3.5 Safety practices
3.5.1 Occupational Health
Safety
3.5.2 Personal protective

requirements
3.5.3 Proper handling of

hazardous products

Equipment
3.6.1 Prescriber’s
Information
3.6.2 Zip lock plastics
3.6.3 Containers for
chemical waste
3.6.4 Containers for

contaminated and non-
contaminated broken
glasses
3.7 Values
3.7.1 Integrity

TESDA-SOPQSO-01-F08

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
1. Stock May include but not limited to:
1.1 Formulary drugs and non-formulary drugs
1.2 Products with the required integrity as well as those whose
integrity have been compromised (damaged, contaminated or
deteriorated)
1.3 Routinely handled products and products requiring special
handling e.g. refrigerated stock
1.4 Raw materials for compounding
2. Storage conditions May include but not limited to:
2.1 Appropriate temperature and humidity
2.2 Clean and regularly maintained area
2.3 Cold chain requirements
2.4 Well-lighted and secured
2.5 Proper ventilation
2.6 Correct storage of hazardous substances
2.7 With adequate space
3.Stock level requirements 2.1 May include:
2.1.1 safety stock level
2.1.2 reorder point
2.1.3 reorder quantity
2.2 May be recorded:
2.2.1 Manually
2.2.2 Electronically (computer based)
2.3 May be in:
2.3.1 Print form
2.3.2 Electronic form
4. Regulatory requirements Salient / relevant provisions of the following:
FDA, DOH, PDEA Administrative Orders and issuances
5. Disposal May include but not limited to:

5.1 Returns to supplier
5.2 Safe destruction according to regulatory requirements and
environmental protection guidelines

TESDA-SOPQSO-01-F08
EVIDENCE GUIDE

competency 1.1 Consistently applied pharmacy policies, standards and
guidelines, industry legislation and SOPs to dispensing
stock control tasks including:
- identified and stored products
- maintained storage conditions
- located and positioned dispensing products
- applied legal disposal of waste
- applied management procedures to minimize
selection errors
1.2 Identified and applied procedures for the return of stock
including – the procedures for returning pharmacy
products to supplier/manufacturer and procedures for
returned goods from customer to pharmacy.
1.3 Read accurately interpreted and consistently applied
instructions for performing dispensing stock control
tasks.
1.4 Identified and understood different types of stock
control documents.
1.5 Sourced, recorded and disseminated stock control
documents
1.6 Consistently made effective use of time and resources
by prioritizing tasks.
1.7 Recognized situations requiring referral to the
pharmacist and/or other pharmacy staff according to
pharmacy policy.
2.1 A real or simulated pharmacy environment
- pharmacy policies and procedures for stock control
- government/regulatory requirements
assessment 3.1 Observation with questioning
3.2 Demonstration with oral questioning
3.2 Written exam
4. Context of Competency may be assessed in the workplace or in a
assessment simulated workplace setting.

TESDA-SOPQSO-01-F08
UNIT OF COMPETENCY: ARRANGE AND DISPLAY PHARMACEUTICAL

PRODUCTS
UNIT DESCRIPTOR: This unit covers knowledge, attitude and skills on proper
merchandising and display as an important component of safety
and pharmaceutical marketing.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT
Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Follow 1.1 Products are 1.1 Effective and
displayed 1.1 Knowledge, Theory and orderly display of
merchandising plan
according to Practices products
planogram. 1.2 Strategically place
1.2 Regular and 1.1.1 Planograms product locators in
timely store premises
replenishment of 1.1.2 Principles of
merchandising and 1.3 Refill of product
product display
display display in shelves
are maintained
with minimum or racks
1.1.3 Display standards 1.4 Identify products
disruption to
and requirement that reach
customer or
traffic flow. minimum stock
1.1.4 Aesthetic value
1.3 Displays are levels for
placed and reordering
1.1.5 Product category
maintained in a
purposes
safe and secure 1.1.6 Product bundling
manner and in 1.5 Managing routines
and synergism and procedures
accordance with
established 1.2 Systems Operations
procedures. 1.2.1 Software for
1.4 Price tags and monitoring product
proper labels are sales
attached to the 1.3 Communication
shelves correctly, 1.3.1 Preparation of
and at the report on product
specified location movement
according to 1.3.2 Report on
company policy. evaluation of
promotional activities
1.5 Guides and 1.4 Safety Practices
product locators 1.4.1 Housekeeping to
are placed within avoid accident
the store to 1.4.2 Establish
facilitate ease of appropriate and safe
locating items stacking of products in
the shelves
1.5 Codes and regulations
1.5.1 DTI guidelines on
promo
TESDA-SOPQSO-01-F08
PERFORMANCE
ELEMENT
elaborated in the
Range of Variables
Equipment
1.6.1 Product shelves
1.6.2 Computer
1.6.3 Display
information
1.7 Values
1.7.2 Cleanliness
2. Follow display plan 2.1 Store policy and 2.1 Knowledge, Theory and 2.1 Effective and
for promotional items procedures with Practices orderly display of
regard to pricing products
and promo 2.1.1 Planograms 2.2 Strategically place
discounts are product locators
implemented. Principles of in store premises
2.2 Promotional items merchandising and
are arranged display
based on
merchandising 2.1.2 Display standards
agreement. and requirement
2.3 Updated promo
2.1.3 Aesthetic value
labels are attached
and in accordance
2.1.4 Product category
with established
procedures.
2.2 Communication
2.2.1 Preparation of
product locators
2.2.2 Incident reports
2.3 Safety Practices
2.3.1 Prevent possible

contamination or
interaction
2.4 Codes and

Regulations
2.4.1 Company policies

and procedures

Equipment
2.5.1 Product locators
2.6 Values
2.6.1 Honesty

TESDA-SOPQSO-01-F08
PERFORMANCE
ELEMENT
elaborated in the
Range of Variables
3. Monitor 3.1 Client is 3.1 Knowledge, Theory and
interviewed Practices 3.1 Familiarity on
promotional activities
regarding 3.1.1 Electronic Drug prices of top
feedback on Price Monitoring selling products
promos in 3.1.2 Interpersonal 3.2 Accomplish forms
accordance with communication for Electronic
established 3.2 Systems Operations Drug Price
procedures. 3.2.1 Electronic Drug Monitoring
3.2 Client feedback is Price Monitoring 3.3 Observant on what
documented in website community needs
accordance with 3.3 Communication that will drive
established 3.3.1 Assist in the success to promo
procedures. preparation of
3.3 Store feedback on reports for
promos is Electronic Drug
reported to the Price Monitoring
pharmacists/ System
suppliers and in 3.4 Codes and Regulations
accordance with 3.4.1 MDRP
established 3.4.2 Electronic Drug
procedures. Price Monitoring
Equipment
3.5.1 Computer
3.6 Values
3.6.2 Honesty

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
1. Planogram Arrangement of products in the following locations:
1.1 Prescription shelves
1.2 Self-service shelves
1.3 Counter
EVIDENCE GUIDE

competency 1.1 Effectively executed the merchandising and display plan.
1.2 Arranged products for ease of navigation within the store.
1.3 Implemented company’s merchandising policy on pricing.
1.4 Solicited feedback from patients/clients.
2.1. A real or simulated pharmacy environment
2.2 Sufficient display racks
2.3. Price tags
2.4 Planogram
2.5 Guide/product locators
3.2 Written exam

TESDA-SOPQSO-01-F08
UNIT OF COMPETENCY: PERFORM GOOD LABORATORY PRACTICES
UNIT DESCRIPTOR: This unit covers knowledge and skills in the use and handling of
general pharmacy glassware, devices and equipment.
Necessary precautions are importantly followed in the context
of working in a laboratory setting to avoid unnecessary
accidents. Failure to follow such protocols can jeopardize the
quality of outputs.
PERFORMANCE
CRITERIA
REQUIRED
ELEMENT REQUIRED SKILL
Italicized terms are KNOWLEDGE
elaborated in the
Range of Variables
1.1 Laboratory 1.1 Knowledge, Theory
1. Observe outfit is worn in and Practices 1.1 Appropriate use of
laboratory accordance with laboratory outfit
protocols established 1.1.1 Good and gear
procedures. laboratory
practices 1.2 Appropriate
1.2 Proper conduct inside the
laboratory 1.1.2 Appropriate laboratory
conduct is laboratory outfit
demonstrated at 1.3 Applied good
all times within 1.1.3 Appropriate laboratory practice
store premises. use of logbook techniques, where
appropriate
1.3 Proper waste 1.2 Communication
disposal is 1.3.1 Disposal of
followed in 1.2.1 Preparation of chemical wastes
accordance with Reports
good laboratory 1.3.2 Proper
practices. 1.2.2 Accomplishing handling of spilled
data sheets chemicals
1.4 Use of logbook is during
maintained in experiments 1.4 Proper care and
accordance with handling of
established 1.2.3 Incident reports glassware, devices,
procedures. and equipment
1.2.4 Accomplishing
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
elaborated in the
Range of Variables
logbook use 1.5 Use of logbook for

documentation
1.3 Numeracy
1.3.1 Proper
recording of
measurement
or readings
1.4.1 Handling of
materials,
supplies, tools
and equipment
1.4.2 Wearing
appropriate
laboratory outfit
and gear as
needed
1.5 Codes and
Regulations
1.5.1 Occupational
Safety and
Health
1.5.2 Good
Laboratory
Practice
1.6 Materials, Tools,

& Equipment:
1.6.1 Volumetric
flask
1.6.2 Erlenmeyer
flask
1.6.3 Weighing dish
1.6.4 Weighing
bottle
1.6.5 Beaker
1.6.6 Aspirator
1.6.7 Camel Hair

Brush
1.7 Values
1.7.1 Resourcefuln
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
elaborated in the
Range of Variables
ess
1.7.2 Consistency
1.7.3 Integrity
1.7.4 Professionalis
m
2.1Substances are 2.1 Knowledge, Theory
2. Demonstrate skills accurately and Practices 2.1 Accurate weighing
in laboratory weighed using of solid materials
measurements appropriate 2.1.1 Good
techniques and laboratory 2.2 Accurate
weighing practices measuring of liquid
balance in ingredients and
accordance with 2.1.2 Appropriate liquid preparations
Good Laboratory weighing
Practices. materials 2.3 Applied good
2.2 Semi-solids, laboratory practice
liquids, and liquid 2.1.3 Special techniques, where
medicines are handling of appropriate
measured using chemicals
appropriate according to 2.4 Disposal of
glassware requirements or chemical wastes
capacity in Material Safety
accordance with Data Sheet 2.5 Proper handling of
Good Laboratory spilled chemicals
Practices. 2.2 Communication
2.3 Cross- 2.2.1 Preparation of 2.6 Proper care and
contamination Reports handling of
among substances glassware, devices,
is prevented at all 2.2.2 Accomplishing and equipment
times. data sheets
during 2.7 Use of logbook for
experiments documentation
2.2.3 Incident reports
2.2.4 Appropriate use

of logbook
2.3.1 Handling of
materials,
supplies, tools
and equipment
2.4 Codes and
Regulations
2.4.1Occupational
Safety and
Health
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
elaborated in the
Range of Variables
2.4.2 Good
laboratory
practice
Equipment:
2.5.1 Pipette
2.5.2 Volumetric
flask
2.5.3 Erlenmeyer
flask
2.5.4 Weighing
dish
2.5.5 Weighing
bottle
2.6 Values
2.6.5 Reliability
2.6.6 Integrity
3.1. Cleaning 3.1 Knowledge, Theory
3. Maintain and solutions are and Practices 3.1 Proper care of
store pharmacy used for each 3.1.1.Good glassware,
glassware/device glassware, laboratory practices devices, and
/ equipment device, or equipment
equipment based 3.1.1 Special
on handling of 3.2 Proper use and
manufacturers/su chemicals according storage of
ppliers to requirements or equipment
recommendation. Material Safety Data
3.2 Cleaning and Sheet 3.3 Observe good
storage of laboratory
pharmacy glass 3.1.2 Proper drying techniques
wares/devices/eq procedures
uipment are 3.4 Disposal of
performed in 3.1.3 Appropriate chemical wastes
accordance with cleaning materials
established for glassware 3.5 Proper handling of
procedures spilled chemicals
3.3 Damage on 3.1.4 Voltage
equipment and requirement 3.6 Use of logbook for
device or any documentation
laboratory 3.1.5 Protocol on
glassware are Calibration
immediately 3.2 Communication
attended to and 3.2.1 Preparation of
reported to the Reports
appropriate
personnel. 3.2.2 Accomplishing
3.5 Policies on the data sheets during
safe/quality use of experiments
equipment are
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
elaborated in the
Range of Variables
complied with.
3.6 Equipment is used 3.2.3 Incident reports
in accordance 3.3 Safety Practices
with 3.3.1 Handling of
manufacturers materials, supplies,
manual and good tools and
laboratory equipment
practices 3.4 Codes and
Regulations
3.4.1 Occupational
Safety Health
3.4.2 Good
laboratory
practices
Equipment:
3.5.1 Pipette
3.5.2 Volumetric
flask
3.5.3 Erlenmeyer
flask
3.5.4 Prescription
balance
3.5.5 Weighing dish
3.5.6 Weighing
bottle
3.5.7 Spatula
3.5.8 Graduated
cylinder
3.6 Values
3.6.1 Reliability
3.6.2 Integrity

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
1. Weighing balance May include the following (but are not limited to):
1.1 Prescription balance
1.2 Top loading balance
2. Weighing materials May include the following but are not limited to:
2.1 Weighing bottle
2.2 Steel Spatula
2.3 Porcelain spatula
2.4 Paper boxes
2.5 Weighing dish
2.6 Camels Hair Brush
3.Semi-solids May include the following but not limited to:
3.1 Ointment bases
3.2 Creams
4. Liquids May include the following but not limited to:
4.1 Alcohol
4.2 Water
4.3 Acids
4.4 Bases
4.5 Propylene glycol
4.6 Glycerin
5. Laboratory outfit May include but are not limited to:
5.1 Laboratory gown
5.2 Scrub suit
5.3 Bunny suit
5.4 Head cap, mask, gloves
5.5 Closed Shoes

TESDA-SOPQSO-01-F08
VARIABLE RANGE
5.6 Undershirt covering shoulders
6. Proper Laboratory May include the following but are not limited to:
Conduct
6.1 Not eating in the laboratory
6.2 Not playing inside the laboratory
6.3 Having focus at all times
7. Cleaning solutions May include the following:
7.1 Detergent
7.2 Alcohol
7.3 Volumetric solutions, where appropriate
7.4 Bleaching solutions
8. Equipment May include the following:
8.1 Air Conditioner
8.2 Cash registers
8.3 Computers
8.4 All types of weighing balance
8.5 Analytic equipment, where appropriate
9. Device May include the following:
9.1 Thermometer
9.2 Dehumidifier
9.3 Tablet counter
10. Glassware May include the following but are not limited to:
10.1 Erlenmeyer flask
10.2 Graduated cylinder
10.3 Volumetric flask
10.4 Pipettes
10.5 Evaporating dish
10.6 Beaker
10.7 Aspirator
TESDA-SOPQSO-01-F08
VARIABLE RANGE
10.8 Stirring Rod
EVIDENCE GUIDE

competency 1.1 Proper laboratory conduct is demonstrated at all times
1.2 Substances are accurately weighed using appropriate
techniques and appropriate weighing balance in
accordance with Good Laboratory Practices.
1.3 Semi-solid, liquids, and liquid medicines are measured
using appropriate glassware capacity in accordance with
Good Laboratory Practices.
1.4 Damaged equipment and device or any laboratory
glassware are immediately attended to and reported to
the pharmacist or appropriate technical personnel.
2. Resource implicationsThe following resources MUST be provided:

- Local references (issuance of FDA)
- Good laboratory practices
- Government/regulatory requirements
- Equipment manual
3.1 Observation with questioning
3.2 Demonstration with oral questioning
3.3 Written exam

4. Context of assessment Competency may be assessed in the workplace or in a
simulated workplace setting.

TESDA-SOPQSO-01-F08
UNIT OF COMPETENCY : ADHERETO GOOD MANUFACTURING PRACTICE (GMP)
UNIT DESCRIPTOR : This unit covers knowledge and skill required in a

pharmacy assistant working in the pharmaceutical
manufacturing and laboratory setting. The concept
of quality is emphasized in delivering effective
service in this environment.
PERFORMANCE CRITERIA
Italicized terms are REQUIRED
ELEMENT REQUIRED SKILLS
elaborated in the Range of KNOWLEDGE
Variables
1.1. GMP references are 1.1 Application of

1. Demonstrate easily located and 1.1 Knowledge, Theory GMP techniques
understanding accessed and in and Practices 1.2 Reporting and
of Good accordance with recording
Manufacturing company policies and 1.1.1 Quality accurate
Practices and procedures information
concepts 1.2. GMP principles related 1.1.2 Good
Manufacturing 1.3 Identification of
to own duties and deviation from
responsibilities are practices
standard or
identified. unacceptable/
1.3. Work habits relating to inconsistent
structure
GMP are identified and equipment
developed performance
1.1.4 Duties and
responsibilities of 1.4 Monitoring,
each member inspection and
checking
1.2 Communication procedures
relating to
1.2.1 Report any process control
deviation to the requirements
SOP to authorized 1.5 Self-inspection
personnel
1.3.1 Personal
protective
requirements
1.4 Codes and

Regulations
1.4.1 Occupational
Safety and Health
1.4.2 Regulatory

TESDA-SOPQSO-01-F08
Variables
guidelines
1.4.3 Pharmaceutical
Inspection and
Cooperation
Scheme GMP
Guidelines

Equipment
1.5.1 Quality Manual
1.5.2 Standard
operating
procedures
1.6 Values
1.6.1 Honesty
1.6.2 Commitment
2.1 GMP requirements on 2.1 Reporting and
2. Observe personal hygiene are 2.1 Knowledge, Theory recording
personal complied with. and Practices accurate
hygiene and 2.2 Clothing is prepared, information
conduct used, stored and 2.1.1GMP requirements 2.2 Identification of
disposed in accordance on personal deviation from
with GMP and company hygiene standard or
procedures and policies. unacceptable/
2.3 Movement inside the 2.1.2Proper working
inconsistent
premises is observed clothes
equipment
according to area entry performance
2.2 Communication
and exit procedures. 2.3 Self-inspection
2.4 Sick or injured
2.2.1Report any
personnel at the
deviation to the
workplace are reported
SOP to authorized
to authorized person.
personnel
2.2.2Sick form
2.3.1Regular health
check-up
2.3.2Daily inspection for

sick employees
2.4 Codes and Regulation

TESDA-SOPQSO-01-F08
Variables
2.4.1Occupational
Safety and Health
2.4.2Regulatory
guidelines
2.4.3Pharmaceutical
Inspection and
Cooperation
Scheme GMP
Guidelines

Equipment
2.5.1 Quality Manual
2.5.2 Standard
operating
2.6 Value
2.6.1Honesty
2.6.2Commitment
2.6.3Cleanliness
3. Demonstrate 3.1 GMP requirements are 3.1 Application of
Good identified. 3.1 Knowledge, Theory Good
Manufacturing and Practices Manufacturing
3.2 Work area, materials,
Practices in Practice
equipment and product 3.1.1 PIC/S Good
performing techniques
are routinely monitored manufacturing
work activities 3.2 Reporting and
to ensure compliance practice
with GMP requirements. recording
3.1 Raw materials, product accurate
3.1.2 Procedures in the
and packaging information
Operations
components are Manual 3.3 Identification of
processed according to deviation from
GMP requirements and 3.2 Communication standard or
standard operating unacceptable/
procedures. 3.2.1 Report any inconsistent
3.2 Contamination and deviations to equipment
cross-contamination company performance
occurring at the procedure 3.4 Monitoring,
workplace are identified inspection and
and reported to 3.3 Safety Practices checking
authorized person. procedures
3.3 Processes, practices or 3.3.1 Personal relating to
conditions that deviate protective process control
from standard operating requirements requirements
procedures relevant to 3.5 Self-inspection
compliance with GMP 3.3.2 Health
TESDA-SOPQSO-01-F08
Variables
are identified and

reported to authorized requirements
person.
3.4 Work is conducted in 3.4 Codes and
accordance with duties Regulations
and responsibilities,
standard operating 3.4.1 Occupational
procedure, and Safety and Health
workplace
3.4.2 Regulatory
environmental
guidelines
guidelines
3.4.3 Pharmaceutical
Inspection and
Cooperation
Scheme GMP
Guidelines
Equipment
3.5.1Standard
operating
procedure
3.6 Values
3.6.1 Cleanliness
3.6.2 Honesty
3.6.3 Diligence
4. Complete 4.1 Data entry requirements 4. 1Reporting and
documentation in documentation forms 4.1 Knowledge, Theory recording
requirements to must be identified and and Practices accurate
support GMP completely filled and in information
accordance with 4.1.1 Good 4.2 Identification of
established procedures manufacturing deviation from
4.2 Information is recorded practices standard or
according to company unacceptable/
policy reporting 4.1.2 Batch inconsistent
procedures. Manufacturing equipment
Record performance
4.1.3 All company forms 4.3 Monitoring,
related to inspection and
production checking
procedures
relating to
4.2 Communication
process control
4.2.1 Accomplish requirements
entries in the 4.4 Self-inspection
manufacturing
batch record
4.2.2 Product transfer

sheet
4.2.3 Personnel

TESDA-SOPQSO-01-F08
Variables
tracker
4.2.4 Accomplish
request slips
4.2.5 Report
deviations to
company policies
4.3 Codes and
Regulations
4.3.1Occupational
Safety and Health
4.3.2Regulatory
guidelines
4.3.3Pharmaceutical
Inspection and
Cooperation
Scheme GMP
Guidelines
Equipment
4.4.1 Logbook
4.4.2 Company forms
4.4.3 Manufacturing
Batch Record forms
4.4.4 Standard
operating procedure
4.5 Values
4.5.1 Honesty

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
1. Refers to the following:
1.1 Nails
1.2 Hair
1.3 Hands
1.4 Proper use of protective clothing
1.5 Proper use of gloves
1.6 Use of jewelries
1.7 Use of contact lenses
2.Clothing May include the following but are not limited to:
2.1 Laboratory gown
2.2 Scrub suit
2.3 Bunny suit
2.4 Head caps, head masks, gloves
2.5 Laboratory shoes
3. GMP requirements Elements that are within his or her scope of
responsibility:
Personnel – attendance to trainings, hygiene and
sanitation
May include the following:
4. Contamination 4.1 Bacterial contamination
4.2 Chemical contamination
4.3 Other foreign matter
Residues transferring from containers
4. Cross-contamination

TESDA-SOPQSO-01-F08
EVIDENCE GUIDE

competency 1.1 Applied knowledge in GMP.
1.2 Personal hygiene and conduct complied to GMP
standards
1.3 Demonstrated compliance to GMP requirements while
performing daily work activities.
1.4 Identified sources and types of contamination.
1.5 Completed all documentation requirements in support
to GMP.
implications 2.1 Simulated pharmaceutical manufacturing environment;
2.2 Training and workshops
2.3 Documentation forms, logbooks
2.4.1 pharmacy policies and procedures
2.4.2 government/regulatory requirements
2.4.3 company policy
2.4.4 equipment manual
assessment 3.1 Demonstration with questioning
3.2 Written exam

TESDA-SOPQSO-01-F08
UNIT OF COMPETENCY : DEMONSTRATE PRODUCT KNOWLEDGE ON MEDICINES
UNIT DESCRIPTOR : This unit covers knowledge, skills and attitude on the
pharmacy assistant’s knowledge on products on medicines
and pharmaceutical products. The candidate must be able
to adequately share correct information at the level that is
understandable for the patients.
PERFORMANCE
CRITERIA
Variables
1. Demonstrate 1.1 Generic names, 1.1 Communicating
adequate brand names, stock 1.1 Knowledge, Theory and and interacting
knowledge on keeping units Practices appropriately
OTC and (SKU), dose regimen, with colleagues,
selected and therapeutic 1.1.1 Legal classification of health care
prescription classification, medicines practitioners,
medicines indication and other clients and
effects are identified 1.1.2 Generic, Branded patients
in accordance with and Innovator Drugs
1.2 Identify OTC vs.
the inventory list. prescription
1.1.3 Dosage forms
1.2 Generic equivalent of medicines
OTC drugs are 1.3 Preparing and
1.1.4 Generic equivalent
identified in organizing
and therapeutic
accordance with the information in
alternative drugs
generic menu card regard to
evaluated by
Pharmacist assisting in the
preparation of
1.1.5 Bioavailability and medicine
bioequivalence 1.4 Communicating
ideas and
1.1.6 GPP standards information
1.5Managing routines
1.2 Systems Operations and procedures
1.2.1 Inventory
management
software
1.3 Communication
1.3.1 Prepare inventory list
as needed
1.4.1 Prescribing
requirements
Equipment
1.5.1 Evaluated references
1.6 Values
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
Variables
1.6.1 Perseverance
2.Calculate 2.1 Appropriate quantity 2.1 Knowledge, Theory and 2.1 Communicating
quantity needed of medicine is Practices and interacting
in the regimen of computed to verify the 2.1.1 Pharmaceutical appropriately with
the whole prescribed regimen of calculations colleagues, health
prescription the doctor. 2.1.2 Dimensional analysis care practitioners
2.2Incorrect quantities 2.2 Communication 2.2 Preparing and
based on calculations 2.2.1 Report to organizing
are referred to the discrepancies information in
pharmacist. observed to regard to
pharmacist assisting in the
preparation of
2.3 Where necessary 2.3 Mathematics and medicine
amount and dosage Mensuration
2.3 Communicating
and name of drugs in 2.3.1 Basic mathematical
ideas and
prescription are skills
information
explained to customer 2.3.2 Basic
pharmaceutical 2.4 Mathematical skills
calculation with good
2.4 Codes and Regulations accuracy
2.4 Managing routines
2.4.1Good pharmacy and procedures
practice
2.5Materials, Tools, &
Equipment
2.5.1 Calculator
2.6 Values
2.6.1 Accuracy
3.Advise proper 3.1 Information on 3.1 Knowledge, Theory and 3.1 Effective
use of OTC indication and dosing, Practices communication
medicine under duration of treatment, 3.1.1 Dosage forms and interaction
the supervision of common side effect, 3.1.2 Therapeutic appropriately with
the pharmacist precautions are classification and clients and
provided under the indication of patients
supervision of the medicines 3.2 Intercultural and
pharmacist. 3.1.3 Legal classification interprofessional
3.2Information on proper of drugs communication
storage of OTC and 3.1.4 Basic drug
3.3 Handle patients,
prescription information of OTC and
especially those
medicines and what prescription medicines
with special
to do with missed (duration of treatment,
needs
dose are provided common side effect,
3.4 Managing routines
under the supervision precautions)
and procedures
of the pharmacist. 3.1.5 Interpersonal
communication 3.5 Simplify
3.1.6 Intercultural information and
competence deliver in a clear
3.2 Systems Operations manner when
3.2.1 Electronic providing
resources counseling to the
3.3 Communication
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
Variables
3.3.1 Preparation of patient
transcribed medicine
information
3. 4 Codes and Regulations
3.4.1 Good pharmacy
practice
3.4.2 Dispensing
guideline
3.4.3 Prescribing
guideline
Equipment
3.5.1 References
3.5.2
3.6 Values
3.6.2 Accuracy

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
1. Stock keeping units May include but are not limited to:
1.1 Name of medicine (generic, brand and trade names)
1.2 Dosage form
1.3 Dose strength
1.4 Flavor
1.5 Net content
1.6 Available packaging

TESDA-SOPQSO-01-F08
2.Therapeutic May include but are not limited to:
classifications, 2.1 Analgesics and anti-inflammatory agents –
indications and effects paracetamol/ibuprofen, diclofenac
2.2 Viral and antibacterial agents, antifungals or antibiotics
– amoxycillin, acyclovir
2.3 Cough Medicines
2.3.1 Expectorant – guiafenesin
2.3.2 Mucolytic – acetylcysteine, carbocysteine
2.3.3 Antitussive – dextromethorphan
2.4 Antihyperacidity-
aluminumhydroxide/magnesiumhydroxide
2.5 Anti-ulcer – ranitidine, omeprazole, pantoprazole
2.6 Antihistamines – loratadine, chlorphenamine, cetirizine
2.7 Antiflatulence – simethicone/dimethicone
2.8 Cholesterol and lipid lowering agents – simvastatin,
atorvastatin
2.9 Asthma treating agents – salbutamol, montelukast,
theophylline,budesonide
2.10 Hormonal preparations (contraceptives)–
levonorgestrel/ethinyloestradiol
2.11 Anti-arrhythmic – digoxin
2.12 Antihypertensive - enalapril, captopril
2.13 Anti-angina – nitrates (isosorbidedinitrate)
2.14 Antidiarrheal – oral rehydration solution, loperamide
2.15 Wound disinfectant – povidone-iodine, alcohol
2.16 Antifungal – salicylic acid, ketoconazole,
clotrimazole
2.17 Hematinics – Iron supplement, folic acid, Vitamin
B12
2.18 Laxatives – Senna, saline, sodium biphosphate,
sodium phosphate, magnesium sulfate
2.19 Decongestants – Phenylpropanolamine,
phenylephrine
2.20 Liniments – Methyl salicylate, camphor, menthol
2.21 Eye drops – tetrahydrozoline hydrochloride
2.22 Diaper rash ointments – zinc oxide, menthol
2.23 Anti-itch solution- calamine
2.24 Tonsillitis – hexetidine, Benzoxonium chloride,
Dichlorobenzyl alcohol, amylmetacresol
2.25 Topical antibacterial – mupirocin
2.26 Food supplements – vitamins and minerals
2.27 Herbal medicines – lagundi, sambong

TESDA-SOPQSO-01-F08
EVIDENCE GUIDE

competency 1.1 Applied pharmacy policies, standards and guidelines and
codes of ethics with regard to assisting in the preparation of
medicines, including:
- quality checking procedures by pharmacist
- referring to the pharmacist any changes in the prescription
or medication dosage.
1.2 Consistently performed work in a safe manner.
1.3 Consistently used effective communication techniques to
provide information to patients/other pharmacy staff while
maintaining an awareness of the need for discretion, tact and
confidentiality.
1.4 Read, accurately interpreted and consistently applied
instructions for assisting in the preparation of medicine.
1.5 Sourced recorded and disseminated relevant information.
1.6 Identified and understood different types of dispensing
documents, record books, warehouse documents.
1.7 Enumerated medicines according to therapeutic classification.
2. Resource implications The following resources MUST be provided
- pharmacy policies and procedures
- codes of ethics and relevant legislation
- pharmacy standards of practice
2.3 Access to a range of medication
3.2 Written exam
4. Context of Competency may be assessed in the workplace or in a simulated
assessment workplace setting.

TESDA-SOPQSO-01-F08
UNIT COMPETENCY : DISPENSE PHARMACEUTICAL PRODUCTS
UNIT DESCRIPTOR : This unit involves procedures for accepting medication orders,
relaying prescription information to the pharmacist and the
patient/client; filling of the order, and packaging and/or pre-
packaging of pharmaceutical products in dose administration
containers. This competency may apply to a range of work roles in
the pharmacy noting, however, that only a pharmacist can only
give
therapeutic advice.
PERFORMANCE
CRITERIA
REQUIRED
Variables
1. Acknowledge patient/ 1.1 Patient/ client is greeted
client in accordance with 1.1 Knowledge, Theory and 1.1 Personal Relations
pharmacy guidelines and Practices
procedures. 1.2 Interpersonal
1.2 Patient/client is asked 1.1.1 Principles of Good communication
what assistance can be Customer Service skills
extended.
1.3 Confidentiality, tact and 1.1.2 Principles of 1.3 Cultural competence
privacy maintained at all Interpersonal and
intercultural 1.4 Good customer
times while interacting
communication service
with clients/patients
and/or passing on
1.1.3 Principles 1.5 Handling
relevant information to
patients/clients with
other pharmacy staff.
1.1.4 Handling different special needs,
1.4 First-In-First-Out (FIFO)
types of clients including difficult
procedure is followed
1.2 Communication patients/clients
for large number of
1.2.1 Prepare standard 1.6 Demonstrate tact
clients
script for receiving 1.7 Following set
patients routines and
1.2.2 Report untoward procedures
incident
and procedures
1.4 Values
1.4.1 Respect
2. Process over-the- 2.1 Upon receipt of the

counter medicine order, a guided 2.1 Knowledge, Theory and 2.1 Personal Relations
order recommendation of OTC Practices

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
Variables
medicines are provided
for minor symptoms 2.1.1 Principles of Good 2.2 Interpersonal
following established Customer Service communication skills
procedures.
2.2 Generic OTC products 2.1.2 Principles of 2.3 Cultural competence
on the menu card are Interpersonal and
offered to identify intercultural 2.4 Good customer
preferred product of the communication service
patient/client.
2.1.3 Good pharmacy 2.5 Handling
2.3 Availability and quantity
practice patients/clients with
of medicines ordered are
special needs,
checked against
2.1.4 Rational use of including difficult
inventory on hand.
medicines patients/clients
2.4 Any pharmaceutical and 2.6 Demonstrate tact
2.1.5 US & British 2.7 Following set
disease-based questions
Pharmacopeia routines and
beyond the scope of the
training are referred to procedures
2.2 Communication 2.8 Following disease
the pharmacist.
algorithms to
2.2.1 Report untoward recommend
2.5 Product is retrieved from
incident appropriate
the shelves following
established procedures. 2.3 Codes and Regulations medicine
2.3.1 Relevant
2.6 Labels are prepared in laws and
accordance with regulations
regulatory requirements, - Generic
ensuring legibility. Medicines Act
- FDA Issuances
2.7 Ordered medicines are
- Discounts for
counted using
senior citizens and
appropriate devices and
PWDs
packaged into a suitable
container under
and procedures
pharmacist supervision
2.3.2 Dispensing
2.7 Prepared product is
guidelines (DOT/FDA
endorsed to the
Rules)
pharmacist for checking
following established
Standards for
procedures.
Pharmacists
2.4 Values
2.4.1 Respect
2.4.2 Accuracy
3. Process prescription 3.1 Prescription is checked

medicine order for validity and 3.1 Knowledge, Theory and 3.1 Personal Relations

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
Variables
completeness of
prescription details in Practices 3.2 Interpersonal
accordance with legal communication skills
and regulatory 3.1.1 Principles of Good
requirements, upon Customer Service 3.3 Cultural competence
receipt of the prescription
3.1.2 Principles of 3.4 Good customer
3.2All available generic Interpersonal and service
equivalents are offered to intercultural
identify the preferred communication 3.5 Handling
product of the patient patients/clients with
following established 3.1.3 Good pharmacy special needs,
procedures. practice including difficult
3.3 Availability of medicines patients/clients
ordered is checked, and 3.1.4 Rational use of 3.6 Demonstrate tact
quantity of order/s is/are medicines 3.7 Following set
confirmed. routines and
3.4 Patient/client is 3.1.5 US & British procedures
questioned regarding any Pharmacopeia
entitlement status with
regard to the Health 3.2 Communication
Care Benefits Scheme
and 3.2.1 Report untoward
PhilHealthinsurance incident
when applicable or the 3.3 Codes and Regulations
mode of payment. 3.3.1 Company policies
3.5 Prescription is endorsed and procedures
to the pharmacist for 3.3.2 Dispensing
validation (signature). guidelines
3.3.3 Code of ethics
3.6 Pharmacist is assisted to 3.3.4 Philippine Practice
dispense the prescription Standards for
according to the steps. Pharmacists
3.7 For partially filled
prescription, quantity of 3.4 Values
medicine dispensed is
subtracted and noted in 3.4.1 Respect
the prescription pad
prior to returning to the 3.4.2 Accuracy
client/patient.
3.8 If the prescription is 3.4.3 Professionalism
completely filled,
prescription is kept and
filed.
4. Receive payment and 4.1 Where necessary,
release exact change multiple orders from 2 4.1 Knowledge, Theory and 4.1. Personal Relation
or more customers are Practices
noted and endorsed to 4.2. Interpersonal
cashier 4.1.1 Principles of Good communication
4.2Prescription/ patient Customer Service skills
data is accurately and
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
Variables
confidentially entered
into dispensing 4.1.2 Principles of 4.3. Cultural
computer records Interpersonal and competence
according to regulatory intercultural
requirements communication 4.4. Good customer
service
4.3Identity of the patient 4.1.3 Good pharmacy
receiving the medicines practice 4.5. Handling
is confirmed in patients/clients with
accordance with 4.1.4 Rational use of special needs,
company policy and medicines including difficult
procedure. patients/clients
4.4 Change is accurately 4.2 Communication
given and official receipt 4.6. Demonstrate tact
is issued. 4.2.1 Report untoward
incident 4.7. Following set
4.3.1 Company policies routines and procedures
and procedures
4.3.2 Dispensing
guidelines
Standards for Pharmacists
4.4 Values
4.4.1 Respect
4.4.2 Accuracy

TESDA-SOPQSO-01-F08
RANGE OF VARIABLES
VARIABLE RANGE
1. Patients/clients May include but not limited to:
1.1 Patients, clients or their authorized
agents/representatives
1.2 Patients, clients with routine or special requests
1.3 Patients/clients with special needs e.g. elderly, infants,
etc.
1.4 Regular and new clients/patients
1.5 People from a range of social, cultural or ethnic
backgrounds and physical and mental abilities and
may be unwell, drug affected, grieving or upset
2. Prescription details Shall include but not limited to:
2.4 Doctor’s full name and signature, current address,
contact details, PRC license number, PTR, S2 license
(for dangerous drugs) and date of prescription
2.5 Generic name of medication, potency, dosage form,
quantity prescribed and dosage regimen
3. Prescription validity Shall include but not limited to:
3.1 Signature of medical doctor, veterinarian or dentist
3.2 Period of prescription validity according to legal
requirements
3.3 Written according to Rules and Regulations to
Implement Prescribing Requirements under the
Generics Act of 1988 (R.A. No. 6675)
4. Legal and regulatory Salient / relevant provisions of the following:
requirements 4.1 Consumer Law
4.2 Philippine Pharmacy Law (RA 5921)
4.3 Philippine Practice Standards for Pharmacists
4.4 Senior Citizen’s Law/ Expanded Senior Citizen’s Act
4.5 Cheaper Quality Medicines Act
4.6 Counterfeit Medicines Act
4.7 Dangerous Drugs Act
4.8 Generics Law
4.9 Food, Drug and Cosmetics Act (RA3720)
4.10 Food Drug Administration Act (RA 9711)
5. Preferred Product May include but are not limited to:
5.1 Patient’s/client’s preferred product
5.2 Prescribers’ preferred product
6. Patient/Client details Shall include but are not limited to:
6.1 Full name
6.2 Current address
6.3 Gender
6.4 Age
7. Health Care Shall include but are not limited to:
TESDA-SOPQSO-01-F08
VARIABLE RANGE
Benefits Scheme
7.1 Senior citizen discount Persons with Disability discount
7.2 Promotional discounts
7.3 Primary Care Benefits
7.4 Compliance Pack
8. Prescription/patient May include but are not limited to:
data 8.1 Client/patient details as required e.g. date of birth,
weight, known allergies and/or history of adverse drug
reaction, or any matters relating to drug dependency
8.2 Prescriber data (name, PRC/PDEA license number,
and PTR
8.3 Medication information (name of medicine, quantity,
strength, dosage form)
9. Labels 9.1 May be:
9.1.1 Type-written
9.1.2 Legibly hand written
9.1.3 Electronically generated
9.2 May include but are not limited to the following
information/data:
9.2.1 the name of the patient, or in the case of an animal
the name of the owner of the animal and the type
of animal
9.2.2 the name of the drug/generic name
9.2.3 the date of dispensing or supply and where
applicable an identifying code/number
the name, address and telephone number of the pharmacy at
which the prescription was dispensed

TESDA-SOPQSO-01-F08
VARIABLE RANGE
10. Devices May include but are not limited to:
10.1 Scales, measure
10.2 Irons, heat sealing equipment
10.3 Tweezers
10.4 Gloves
10.5 Glassine paper
10.6 Bond paper
10.7 Spatula
10.8 Transparent tape
10.9 Resealable plastic (zip loc plastic)
11. Containers May include but are not limited to:
11.1 Boxes
11.2 Cartons
11.3 Packs
11.4 Bottles
10.9 Child resistant packaging
12. Accuracy May include but is not limited to:
12.1 Correct product
12.2 Quantity
12.3 Placement of labels to expose expiry date and batch
number
13.Prescriptions May be:
13.1 Handwritten
13.2 Electronically generated with handwritten signature

TESDA-SOPQSO-01-F08
EVIDENCE GUIDE

competency 1.1 Consistently asked critical questions to patients with
regard to verifying prescription details.
1.2 Consistently used effective communication techniques to
provide information to patients while maintaining an
awareness of the need for discretion, empathy, tact and
confidentiality.
1.3 Collected, interpreted and applied prescription information
accurately and responsibly.
1.4 Identified and understood different types of prescriptions
and entitlements.
1.5 Sourced, recorded and disseminated prescription
information
Recognized situations requiring referral to the pharmacist
and/or pharmacy staff.

implications 2.1 A real or simulated pharmacy environment
2.2.1 Local references (issuance of FDA)
2.2.2 Good pharmacy practice
2.2.3 Philippine Practice Standards for Pharmacists
2.9 Resources on health care benefits scheme including:
2.3.1 benefits and entitlements
2.3.2 client/patient eligibility
2.3.3 payments for general patients (non-cardholders)
and concessional clients/patients
assessment 3.1 Demonstration with questioning
3.2 Written exam

TESDA-SOPQSO-01-F08
UNIT OF COMPETENCY : PERFORM HEALTH PROMOTION, EDUCATION AND

VIGILANCE
UNIT DESCRIPTOR : This unit covers knowledge, skills and attitudes

necessary to promote health and well-being thru
education on responsible use of medication and other
health products, and patient-encouragement to
participate in health vigilance efforts of FDA.

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
KNOWLEDGE
Variables
1. Participate in 1.1 Health information is 1.1 Knowledge, Theory 1.1 Accessing
health promotion provided to patients in and Practices appropriate reference
and education accordance with 1.1.1 Top morbidity 1.2 Using of screening
campaigns established procedures and mortality devices
1.2 Patients are educated list in the
1.3 Recording of
on self-care and community
medication profiles
rational & 1.1.2 Treatment
algorithm of 1.4 Filling out forms for
responsible use of referrals
drug in accordance common
with established diseases 1.5 Effective
procedures 1.1.3 Common drug communication
1.3 Information, education side effects, skills (oral and
and communication precautions, and written)
materials are provided interactions
to the patients as 1.1.4 Prevailing health
needed issues in the
community
1.1.5 Rational use of

medicines
1.2 Communication
1.2.1 Patient
counseling
1.2.2 Output reports
1.3. Materials, Tools, &
Equipment
1.3.1 Electronic
references
1.3.2 Literature
references
1.3.3 Teaching aids
1.4. Values
1.4.1 Perseverance
1.4.2 Compassion
2. Perform screening 2.1 Basic screening 2.1 Accessing
procedures for procedures are 2.1 Knowledge, appropriate
common diseases performed in Theory and reference
accordance with Practices 2.2 Use of screening
established process devices
2.1.1 Screening
2.2 Provide information to procedure 2.3 Recording of
patients regarding available in the medication profiles
common diseases, company 2.4 Filling out forms for
minor ailments and referrals
seasonal diseases in 2.1.2 Treatment 2.5 Effective
accordance with algorithm for communication
established procedures common skills (oral and
2.3 Patients are referred to diseases written)
health facility for
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
KNOWLEDGE
Variables
proper diagnosis
following established 2.1.3 Health facilities
procedures in the
community
2.1.4 Top morbidity

and mortality
list
in the community
2.1.5 Seasonal
diseases prevalent in the
community
2.2 Communication
2.2.1 Patient
counseling
2.2.2 Accomplishmen
t of referral
forms with
partner
institutions
2.3.1 Proper handling

of devise
2.3.2 Precautionary
outfit, as
necessary, when
performing tests
2.4 Codes and

Regulations
2.4.1 Occupational
Safety and
Health
2.4.2 Good Pharmacy

Practice

Equipment
2.5.1 Screening
device or tools
(BP set,
glucometer)
2.6 Values

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
KNOWLEDGE
Variables
2.6.1 Compassion
2.6.2 Passion
2.6.3 Perseverance
3. Refer patients to 3.1 Trigger points for 3.1 Recognizing patient
appropriate health referral are identified 3.1 Knowledge, Theory need for referral
care professionals following established and Practices 3.2 Communication (oral
or facilities procedures 3.1.1 Standard and written) skills
3.2 Patients with minor treatment
health problems are guidelines and
referred to the algorithm
pharmacist 3.1.2 Common drug
side effects,
3.3 Patients with major
precautions, and
health problems are
interactions
referred to other health
3.1.3 Signs and
care professionals
symptoms of
common
diseases
3.2 Communication
3.2.1Referral forms
3.2.2Patient
counseling
3.3 Codes and

Regulation
3.3.1 Good
Pharmacy
Practice

Equipment
3.4.1 Referral
forms
3.4.2 Telephone
3.4.3 Computer
3.5 Values
3.5.2 Compassion
4. Advise patients on 4. 1. Objectives of reporting 4.1 Compiling reports
reporting unusual adverse drug events are 4.1 Knowledge, Theory and forwarding them

TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
KNOWLEDGE
Variables
experience with explained to patients in to pharmacist
medicines accordance with and Practices 4.2 Documenting process
established procedures. 4.3 Recognizing patient
4.2. Unusual or unexpected 4.1.1 FDA
Guidelines on need for referral
effects of drugs are 4.4 Communication (oral
gathered and reported Pharmacovigil
ance and written) skills
to pharmacist.
4.3. Patients are encouraged 4.6 Familiarize common
to report any unusual 4.1.2 Common side- side effects of fast
experience in the use of effects of moving medicines
the medicine. over-the-
counter 4.7 Access reliable
medicines information
4.2 Communication
4.2.1 Accomplish
ADR forms according
to company policy
4.2.2 Patient
counseling
4.3 Codes and

Regulation
4.3.1 Good
Pharmacy
Practice
4.3.2 FDA:
Pharmacovigilanc
e guideline

Equipment
4.4.1 Reporting
forms
(electronic or
paper)
4.4.2 Internet
connection
for online
reporting
4.5 Values
4.5.1 Vigilance
4.5.2 Compassion
5. Guide patients on 5.1. Instructions on how to 5.1 Compiling reports
5.1 Knowledge, Theory and forwards to
TESDA-SOPQSO-01-F08
PERFORMANCE
CRITERIA
REQUIRED
KNOWLEDGE
Variables
how to fill-out fill-out the form are pharmacist
forms given to the patients in and Practices 5.2 Documenting process
accordance with FDA 5.3 Recognizing patient
requirements or 5.1.1 FDA Guidelines
on need for referral
company policy. 5.4 Interpersonal
5.2. Items that should be Pharmacovigila
nce communication
answered in the health
5.5 Communication skills
vigilance form are
clarified to the patient. 5.1.2 Common side-
5.3 Patient responses are effects of OTC
processed, tabulated medicines
and summarized and
5.2 Communication
reported to store
supervisor.
5.2.1 Accomplish
ADR forms
according to
company policy
5.2.2 Patient
counseling
5.3 Codes and

Regulation
5.3.1 Good Pharmacy

Practice
5.3.2 FDA:
Pharmacovigilance
guideline

Equipment
5.4.1 Reporting forms

(electronic or
paper)
5.5 Values
5.5.1 Vigilance
5.5.2 Compassion
Professionalism
RANGE OF VARIABLES
TESDA-SOPQSO-01-F08
VARIABLE RANGE
1. Health information May be one of the following but are not limited to:
1.1. First aid over-the-counter (OTC) medicines
1.2. First aid non-pharmacologic treatments
1.3. Signs/Symptoms that will warrant consultation to appropriate

healthcare practitioner
1.4. Screening tests that may be necessary for the condition
2. Self-care 2.1 Adherence to proper use of medicines
2.2 Antimicrobial stewardship
2.3 Awareness of precautions, common side-effects and interaction

with other drugs, food, health supplements, and laboratory tests.
3. Responsible self- 3.1 Appropriateness of OTC drug for the condition

medication
3.2 Safe drug regimen for specific OTCs
3.3 Non-pharmacologic interventions
3.4 Lifestyle modification
4. Screening procedures May include the following, but are not limited to:
4.1 Blood pressure
4.2 Blood sugar testing
4.3 Pregnancy test
4.4 Screening for tuberculosis
4.5 Determine presence of risk factors
5. Common diseases Prevalent diseases in the community, which may include but are not
and minor ailments limited to:
5.1 Flu
5.2 Colds
5.3 Diarrhea
5.4 Skin infections
5.5 Constipation
5.6 Pimples
5.7 Indigestion
TESDA-SOPQSO-01-F08
VARIABLE RANGE
5.8 Hyperacidity
5.9 Food poisoning
6. Seasonal Diseases 6.1. Leptospirosis
6.2. Typhoid fever
6.3. Measles
6.4. Chicken pox
6.5. Dengue fever
6.6. Rabies
6.7. Heat stroke
7. Minor health problems May include the following, but are not limited to:
7.1 Common colds
7.2 Headache
7.3 Low grade Fever
8. Major health problems May include the following, but are not limited to:
8.1 Cancer
8.2 Diabetes Mellitus
8.3 Hypertension
8.4 Asthma
8.5 Tuberculosis
8.6 HIV/AIDS
8.7 Malaria
9. Trigger points May include the following, but are not limited to:
9.1 Any symptom lasting for 2 weeks
9.2 Chest pain
9.3 Hemoptysis
9.4 Severe/Progressive Pain
9.5 Shortness of Breath
9.6 Tinnitus
TESDA-SOPQSO-01-F08
VARIABLE RANGE
9.7 Progressive headache
9.8 Odorous body secretions
9.9 Any Recurrent symptoms
9.10 Dark/Bloody stools
9.11 Unexplained Weight loss
9.12 High grade fever
9.13 OTC medicine failure
9.14 Rashes
9.15 Fainting
10. Adverse drug events 10.1 Adverse reactions and interactions
10.2 Intolerable side-effects
10.3 Failure of treatments
11. Health Vigilance Monitoring and evaluation of safety and efficacy (performance) of
profile of products:
11.1 Drugs
11.2 Cosmetics
11.3 Food supplements
11.4 Medical devices

EVIDENCE GUIDE
1. Critical aspects of Assessment requires evidence that candidate:

competency 1.1 Participated in health promotion and educational
campaigns.
1.2 Carried out screening procedures for common diseases.
1.3 Advised patients on prevention of diseases and their
complications.
1.4 Referred patients to health facilities as appropriate.
1.5. Guided patients on how to fill-out forms
implications 2.1 A real or simulated pharmacy environment
- local references
- clinical practice guidelines; FDA guidelines
- government/regulatory requirements
2.3 Telephone/Fax
TESDA-SOPQSO-01-F08
Competency may be assessed through:
3. Method of 3.1 Demonstration with questioning
assessment 3.2 Written exam
Competency may be assessed individually in the actual
4. Context of workplace or in a simulated workplace setting environment in
assessment TESDA accredited institutions.
SECTION 3 TRAINING ARRANGEMENT
This set of standards provides Technical and Vocational Education and Training (TVET)
providers with information and other important requirements to consider when designing training
programs for PHARMACY SERVICES NC III.
This includes information on curriculum design; training delivery; trainee entry requirements;
tools and equipment; training facilities; and trainer’s qualification and institutional assessment.
3.1 CURRICULUM DESIGN
Course Title: PHARMACY SERVICES NC Level: NC III
Nominal Training Duration:
No. of Hours Coverage

22 Basic Competencies
24 Common Competencies
802 Core Competencies
200 Industry Exposure
1048 Total
Course Description:
This course is designed to enhance the knowledge, skills and attitude of Pharmacy
Services workers in accordance to pharmacy practice standards. It covers the basic, common,
and core competencies in PHARMACY SERVICES NCIII.
To obtain this, an individual must achieve the basic, common and core competencies, and
complete the on-the-job training prescribed for this qualification.
The training center has the option can enter into a memorandum of agreement with an
existing government health units, retail pharmacy (community, hospital, institutional), or
pharmaceutical manufacturing facility for the enhancement of the didactic training for the facilities
and equipment to be used. A separate provision may be included for the industry exposure.
BASIC COMPETENCIES
22hrs
Unit of Methodology Assessment Approach Nominal

Learning Outcomes Learning Activities
Competency (Proposed) (Proposed) Duration
1.1. Communicate  Display communications skills using  Lecture-Discussion  Observation 4 hrs
1. Lead workplace information verbal, written, wireless, non-verbal  Role play  Interview
communication about (standard signs and symbols of the
workplace industry) media
processes.
 Read policies and procedures in  Lecture  Interview
standard operating protocols
1.2. Lead workplace  Demonstrate interpersonal relations in
 Lecture-Discussion
discussions. discussing with superiors, colleagues,  Observation
 Small group activities
and/or subordinates
 Demonstrate people management skills  Lecture-Discussion  Observation

 Facilitate discussion among colleagues  Lecture-Discussion
 Observation
1.3. Identify and  Apply safety procedures in handling  Lecture-Discussion  Oral/Written Test
communicate equipment and machinery, waste,  Demonstration  Observation
issues arising environment, volatile fluids and gases.
in the
workplace  Apply health and hygiene practices  Lecture-Discussion  Oral/Written Test
 Demonstration  Demonstration with oral
questioning
2. Lead small 2.1. Lead small  Learn concepts on people management  Lecture-Discussion  Observation 4 hrs
teams teams  Small group activities’
 Brainstorming
 Apply oral and written communication  Lecture-Discussion  Demonstration with oral
skills in dealing with other team  Demonstration questioning
members
2.2. Provide team  Conduct team building activities as  Lecture-Discussion  Observation
leadership necessary  Small group activities
2.3 Assign  Delegate tasks to other members of the  Small group activities  Observation
responsibilities team  Lecture-Discussion
among
members  Relay instructional strategies and  Small group activities  Demonstration with oral
methodologies  Lecture-Discussion questioning
2.4 Set performance  Inform subordinates on performance  Small group activities  Demonstration with oral
expectation for criteria that will be observed  Lecture-Discussion questioning
team members
2.5 Supervise team  Establish facilitation skills  Small group activities  Observation
performance  Lecture-Discussion
 Apply presentation skills as necessary  Individual/Small group  Demonstration with oral
activities questioning
 Lecture-Discussion
 Translate ideas and concepts into  Small group activities  Demonstration with oral
implementable activities in pharmacy  Lecture-Discussion questioning`
services
3. Develop and 6.1 Identify relevant  Obtain necessary information regarding  Small group activities  Observation 4 hrs
practice information in the issue  Lecture-Discussion
negotiation skills planning
negotiations
6.2 Participate in  Apply different questioning techniques  Small group activities  Observation
negotiations  Lecture-Discussion
 Use appropriate language during  Small group activities  Demonstration with oral
negotiation  Lecture-Discussion questioning
 Address and implement problem solving  Small group activities  Demonstration with oral
strategies on dealing with unexpected  Lecture-Discussion questioning
questions and attitudes during
negotiation
6.3 Document areas  Document issues and processes  Lecture-discussion  Demonstration with oral
for agreement  Simulation/role playing questioning
 Explore different solutions that may be  Direct observation  Demonstration with oral
used  Simulation/role questioning
playing
 Written documents are filed and kept for  Direct observation  Demonstration with oral
future reference  Simulation/role questioning
playing
 Follow-up on agreements based on  Demonstration with  Observation
deadlines return demonstration
6.4 Identify relevant  Search for relevant information on  Lecture-discussion  Demonstration with oral
information in competing products and services  Simulation/role playing questioning
planning  Written Exams
negotiations
6.5 Participate in  Deal with patients/clients/ service  Lecture-discussion  Demonstration with oral
negotiation providers according to agreements  Simulation/role questioning
discussed playing
4. Solve workplace 4.1 Explain the  Manage and control flow of resources  Lecture-discussion  Demonstration with oral 4 hrs
problem related analytical  Simulation/role questioning
to work activities techniques playing
 Identify cause and potential effects  Lecture-discussion  Demonstration with oral
 Brainstorming questioning
4.2 Determine the  Identify deviations from normal  Lecture-discussion  Demonstration with oral
possible operating procedures to maintain  Case Discussion questioning
cause/s of the product quality  Written Output
problem
 Participate in root cause analysis  Lecture-discussion  Demonstration with oral
session and state problems clearly  Case Discussion questioning
 Apply problem analysis and problem  Lecture-discussion  Demonstration with oral

solving techniques  Small-group activity questioning
4.3 Prepare action  Corrective actions are determined  Lecture-discussion  Demonstration with oral
plans questioning
 Establish action plans based on  Lecture-discussion  Demonstration with oral
available options questioning
5. Use 5.1 Identify  Identify mathematical techniques to be  Lecture-discussion  Demonstration with oral 4 hrs
mathematical mathematical used in the task at hand questioning
concepts and tools and
techniques techniques to  Develop skills in four fundamental  Lecture  Written Exercise
solve problem operations  Exercises
 Use calculator or computer for  Demonstration with  Demonstration with oral
calculating cash change return demonstration questioning
 Small-group activities
5.3 Apply  Use mathematical tools and standard  Lecture-discussion  Demonstration with oral
mathematical formulas  Individual/Group questioning
procedures/soluti Assignments  Written Exam
on  Use conversion formulas  Lecture-discussion  Demonstration with oral
 Individual/Group questioning
Assignments  Written Exams
 Ensure precisions and accuracy of  Lecture-discussion  Demonstration with oral
results questioning
 Written Exam
5.4 Analyze results  Analyze and interpret the results based  Lecture-discussion  Demonstration with oral
on specified requirements questioning
 Communicate the results of the analysis  Lecture-discussion  Demonstration with oral
questioning
 Appropriate action is applied in case of  Lecture-discussion  Demonstration with oral
error questioning
6. Use relevant 6.1 Identify  Follow protocols in the use of basic  Lecture-discussion  Demonstration with oral 2 hrs
technologies appropriate equipment used in the pharmacy  Individual/Group questioning
technology Assignments
 Use relevant technology to transmit  Lecture-discussion  Demonstration with oral
data  Individual/Group questioning
Assignments
6.2 Apply relevant  Use software programs in computers,  Lecture-discussion  Demonstration with oral
technology machines/equipment being used  Individual/Group questioning
Assignments
6.3 Maintain/enhance  Follow company policy in relation to  Lecture-discussion  Demonstration with oral
relevant relevant technology  Individual/Group questioning
technology Assignments
 Access protocols and references on the  Lecture-discussion  Demonstration with oral
use of technology  Individual/Group questioning
Assignments
COMMON COMPETENCIES
(24Hours)
1.1 Establish  Read the Philippine Pharmacist’s Code of  Lecture-Discussion  Observation 4 hrs
1. Maintain an professional Ethics  Role play  Interview
effective relationship image
with clients/  Read and understand the role of  Lecture  Interview
customers pharmacy assistants in the pharmacy
 Read patient’s rights  Lecture-Discussion  Interview
1.2 Build credibility  Establish confidence in interacting with  Lecture-Discussion

among patients  Demonstration with  Observation
customers/clients return demonstration
 Communicate properly with different  Lecture-Discussion

types of patients, and of different  Demonstration with  Observation
nationalities return demonstration
 Deliver correct information to the patient  Lecture-Discussion

 Observation
 Demonstration with
return demonstration
 Provide exemplary customer service  Lecture-Discussion
 Demonstration with oral
 Demonstration with
questioning
1.3 Satisfy clients/  Attend to, and serve clients/patients  Lecture-Discussion  Demonstration with oral
customer based on established SOP  Demonstration with questioning
requirements return demonstration
 Solve simple problems encountered in  Lecture-Discussion  Oral/Written Test
serving patients  Demonstration with  Demonstration with oral
return demonstration questioning
 Politely start, carry out, and finish  Lecture-Discussion  Oral/Written Test
conversation with clients  Demonstration with  Demonstration with oral
return demonstration questioning
 Treat clients/patients with respect  Lecture-Discussion  Oral/Written Test
 Demonstration  Observation
2. Update industry 2.1 Identify sources  Access relevant and updated references  Lecture-Discussion  Demonstration with oral 4 hrs
knowledge and of information on  Small group activities’ questioning
practice through updates related  Oral/Written Test
continuing to practice of  Observation
education pharmacy  Correctly operate computer hardware and  Lecture-Discussion  Demonstration with oral
selected software  Demonstration with questioning
return demonstration  Observation
2.2 Apply industry  Follow new protocols to adhere to  Lecture-Discussion  Demonstration with oral
updates to industry updates  Demonstration questioning
workplace  Observation
2.3 Update  Attend seminars relevant and related to  Lecture-Discussion  Demonstration with oral
continuously duties and responsibilities  Small group activities questioning
relevant industry
knowledge
 Identify and read references for self-  Small group activities  Interview
directed learning
 Aim for continuous personal development  Individual assignment  Interview
2.4 Access, apply and  Prepare short presentation/report from  Lecture-Discussion  Demonstration with oral
share industry the learnings obtained in seminar  Individual/Group questioning
information assignment
3. Perform 3.1 Identify and follow  Follow health, safety and security  Small group activities  Demonstration with oral 4hrs
workplace workplace protocols  Lecture-Discussion questioning
security and procedures  Written Exam
safety practices
3.2 Handle emergency  Identify different types of emergency  Lecture-Discussion  Demonstration with oral
situations within situations and act accordingly  Emergency drills (fire, questioning
workplace terrorist attack, robbery)  Written Exam
 Lead patients and colleagues to safety  Small group activities  Demonstration with oral
 Lecture-Discussion questioning
3.3 Follow enterprise  Read and comply with enterprise goals,  Lecture-Discussion  Demonstration with oral
requirements targets and measures  Demonstration with questioning
 Use enterprise information systems and  Lecture-Discussion  Demonstration with oral
data collation based on protocols  Demonstration with questioning
4. Perform 4.1 Identify and  Identify main parts of a computer  Lecture-Discussion  Demonstration with oral 6 hrs
computer explain the  Demonstration with questioning
operations functions, general return demonstration
features and
capabilities of  Operate the computer from turning on to  Lecture-Discussion  Demonstration with oral
both hardware turning the equipment  Demonstration with questioning
and software return demonstration
4.2 Prepare and use  Use the company software to process  Lecture-Discussion  Demonstration with oral
appropriate ordering and issuing receipt  Demonstration with questioning
hardware and return demonstration
software
according to task  Encode pertinent patient information and  Lecture-Discussion  Demonstration with oral
requirement prescribed medicines  Demonstration with questioning
 Use the internet-browser to access  Lecture-Discussion  Demonstration with oral
information  Demonstration with questioning
4.3 Use appropriate  Use new or formatted USB to transfer  Lecture-Discussion  Demonstration with oral
devices and data  Demonstration with questioning
procedures to return demonstration
transfer files/data
4.4 Produce accurate  Process entered data into meaningful  Lecture-Discussion  Demonstration with oral
and complete data information using relevant software  Demonstration with questioning
according to the return demonstration
requirements
 Print data according to SOP  Lecture-Discussion  Demonstration with oral
 Demonstration with questioning
4.5 Maintain  Troubleshoot in case of virus infection  Lecture-Discussion  Demonstration with oral
computer system  Demonstration with questioning
 Clean regularly to avoid accumulation of  Lecture-Discussion  Demonstration with oral
dust  Demonstration with questioning
5. Use 5.1 Use dimensional  Read and familiarize with dimensional  Lecture-Discussion  Demonstration with oral 6 hrs
pharmaceutical analysis to analysis in conversion  Demonstration with questioning
calculation convert one unit return demonstration
techniques and to another
terminologies  Apply dimensional analysis in conversion  Lecture-Discussion  Demonstration with oral
 Read and familiarize with mathematical  Lecture-Discussion  Demonstration with oral
concepts  Demonstration with questioning
 Apply mathematical concepts in English return demonstration
and Metric System of Measurement
 Apply mathematical concepts in English  Lecture-Discussion  Demonstration with oral
and Metric System of Measurement  Demonstration with questioning
 Read and familiarize with ratio and  Lecture-Discussion  Demonstration with oral
proportion  Demonstration with questioning
 Apply ratio and proportion  Lecture-Discussion  Demonstration with oral
5.2 Understand  Read and familiarize with pharmaceutical  Lecture-Discussion  Demonstration with oral
pharmaceutical terminologies and medical terms  Demonstration with questioning
terminologies and return demonstration
medical terms
 Apply pharmaceutical terminologies and  Lecture-Discussion  Demonstration with oral
medical terms  Demonstration with questioning
5.3 Use equipment,  Read and familiarize with equipment,  Lecture-Discussion  Demonstration with oral
glassware and glassware and tools  Demonstration with questioning
tools return demonstration
 Operate equipment, use glassware and  Lecture-Discussion  Demonstration with oral
tools  Demonstration with questioning
CORE COMPETENCIES
802 hours
Unit of Assessment Approach

Learning Outcomes Learning Activities Methodology (Proposed) Nominal Duration
Competency (Proposed)
1. Practice Good 1.1 Perform  Apply good storage practices in the  Lecture discussion  Written Exam 24 hours
Housekeeping housekeeping facility  Demonstration  Demonstration with oral
duties questioning
 Apply good compounding practices in  Lecture discussion  Written Exam
maintaining compounding/sterile area  Demonstration  Demonstration with oral
and premises questioning
 Practice good laboratory practice  Lecture discussion  Written Exam
principles in cleaning work area and  Demonstration  Demonstration with oral
premises questioning
 Perform daily housekeeping tasks  Lecture discussion  Demonstration with oral
using appropriate procedures  Demonstration questioning
 Observation
 Clean floors to ensure its not dirty or  Demonstration  Demonstration with
slippery oral questioning
 Observation
 Organize and regularly clean  Demonstration  Observation
housekeeping tools
 Read and follow pest control protocols  Lecture  Demonstration with
and schedules  Demonstration oral questioning
 Prepare inventory reports on house  Lecture  Demonstration with

cleaning tools, materials, supplies and  Demonstration oral questioning
equipment
 Fill out different types of daily  Demonstration  Demonstration with

maintenance records oral questioning
 Compliance to hygienic practices  Lecture  Demonstration with oral

 Demonstration questioning
 Follow patient safety and employee  Lecture  Written Exam

safety protocols  Demonstration  Demonstration with oral
questioning
1.2 Follow  Adhere to occupational Safety and  Written Exam
 Lecture discussion
appropriate health Health Standards  Demonstration with oral
and safety questioning
practices in the  Comply to DOH Sanitation Guidelines  Lecture discussion  Written Exam
area  Demonstration with oral
questioning
 Follow dispensing area protocols  Lecture  Written Exam
 Demonstration with return  Demonstration with oral
demonstration questioning
2. Monitor 2.1 Examine the  Familiarize stock keeping units in the  Lecture  Written Exam 60 hrs
supply/inventory of medicines in the formulary or assortment list  Demonstration  Demonstration with oral
pharmaceutical assortment list or questioning
products formulary
 Identify fast-moving and slow moving  Lecture  Written Exam
products using turn-over rate  Exercises  Demonstration with oral
questioning
 Handle and record inquiries on unserved  Lecture
products  Demonstration with return  Demonstration with oral
2.2 Assist in  Request minimum documentation  Lecture  Written Exam
procurement of requirements from suppliers  Demonstration with return  Demonstration with oral
materials and demonstration questioning
services from  Prepare purchase request  Demonstration with return  Demonstration with oral
qualified sources demonstration questioning
 Follow protocols when counterfeit  Lecture discussion  Demonstration with oral
products are received  Demonstration and return questioning
demonstration  Case discussion
 Problem based discussion
 Communicate procurement needs to  Lecture discussion  Demonstration with oral
inventory manager/analyst or pharmacist  Demonstration and return questioning
demonstration  Case discussion
2.3 Receive and  Update and manage stock  Lecture discussion  Demonstration with oral
deliver stocks inventory/data  Demonstration and return questioning
demonstration
 Check delivery specifications if  Lecture discussion  Demonstration with oral

compliant to good distribution practices  Demonstration and return questioning
demonstration
 Check delivery receipt as against to the  Lecture discussion  Demonstration with oral
actual products received  Demonstration and return questioning
demonstration
 Check product specification prior to  Lecture discussion  Demonstration with oral

receiving  Demonstration and return questioning
demonstration
2.4 Pack and  Pack medicines in bulk quantities using  Lecture discussion  Demonstration with oral
dispatch orders appropriate container  Demonstration and return questioning
demonstration
 Follow delivery specifications and  Lecture discussion  Demonstration with oral

maintain temperature requirements  Demonstration and return questioning
while on transport demonstration
 Follow basic procedures in handling  Lecture discussion  Demonstration with oral

delivery and dispatch of orders  Demonstration and return questioning
demonstration
2.5 Handle returned  Handle product returns and product for  Lecture discussion  Demonstration with oral
products or return according to protocols  Demonstration and return questioning
products for demonstration
return
3. Handle and 3.1 Comply with drug  Follow good storage practices and  Lecture discussion  Demonstration with oral 40 hrs
control storage manufacturer’s specification in storing  Demonstration and return questioning
pharmaceutical requirements the products demonstration
products  Arrange stocks neatly in the shelves  Lecture discussion  Demonstration with oral
following first expiration first out  Demonstration and return questioning
demonstration
 Monitor and record temperature and  Lecture discussion  Demonstration with oral
relative humidity using hygrometer  Demonstration and return questioning
demonstration
 Assist pharmacist in temperature  Lecture discussion  Demonstration with oral
mapping  Demonstration and return questioning
demonstration  Written exam
 Maintain and regulate temperature and  Lecture discussion  Demonstration with oral
relative humidity  Demonstration and return questioning
demonstration  Written exam
 Use palettes to store medicines  Demonstration and return  Demonstration with oral
 Written exam
 Implement strategies to separate look  Lecture discussion  Demonstration with oral
alike drugs  Demonstration and return questioning
demonstration
 Follow storage protocols for high alert or  Lecture discussion  Demonstration with oral
regulated medications  Demonstration and return questioning
demonstration
 Use appropriate chemical/medicine  Lecture discussion  Demonstration with oral

containers  Demonstration and return questioning
demonstration
 Segregate products for return, returned  Lecture discussion  Demonstration with oral
products and quarantined products  Demonstration and return questioning
demonstration
3.2 Monitor  Prepare stock control documents  Lecture discussion  Demonstration with oral
inventory  Demonstration and return questioning
demonstration
 Periodically count the stocks and  Lecture discussion  Demonstration with oral
compare against manual or automated  Demonstration and return questioning
records demonstration  Written Examination
 Report variance of stocks to the  Lecture discussion  Demonstration with oral

pharmacist  Demonstration and return questioning
demonstration
 Monitor safety stock level, low stock  Lecture discussion  Demonstration with oral
level, and expiration date of medicines  Demonstration and return questioning
demonstration  Written Examination
 Replenish stocks regularly  Lecture discussion  Demonstration with oral

 Demonstration and return questioning
demonstration
 Report to pharmacist if quantity of  Lecture discussion  Demonstration with oral

products are at the reorder quantity, out  Demonstration and return questioning
of stock level demonstration
 Exercise
3.3 Dispose of stock  Segregate expired medicines for  Lecture discussion  Demonstration with oral
waste disposal  Demonstration and return questioning
 Dispose medicines according to  Lecture discussion  Demonstration with oral
standard protocols  Demonstration and return questioning
 Dispose waste according to medical  Lecture discussion  Demonstration with oral
waste segregation process  Demonstration and return questioning
4. Arrange and 4.1 Follow  Understand merchandising concepts  Lecture-discussion  Demonstration with oral 44 hours
display of merchandising and terms questioning
products plan  Written Examination
 Use price tag and product locators  Lecture-discussion  Demonstration with oral
according to established protocols  Observation questioning
 Understand and propose product  Lecture-discussion  Demonstration with oral

synergism sample  Case exercise questioning
4.2 Follow display  Arrange products in the display shelves  Lecture discussion  Demonstration with oral
plan for and warehouse according to planogram  Demonstration and return questioning
promotional demonstration
items
 Follow promotional activities  Lecture discussion  Demonstration with oral
 Demonstration and return questioning
demonstration
4.3 Monitor  Respond to customer feedback  Problem-based discussion  Demonstration with oral
promotional  Demonstration and return questioning
activities demonstration
 Follow maximum drug retail price  Lecture discussion  Demonstration with oral
questioning
 Comply to requirements of electronic  Lecture discussion  Demonstration with oral
drug price monitoring system  Demonstration and return questioning
demonstration
5. Perform good 5.1 Observe proper  Read good laboratory practice  Lecture discussion  Written Exam 24hrs
laboratory laboratory guidelines  Demonstration with oral
practices protocols questioning
 Describe proper behavior and attire  Laboratory class  Written Exam
inside the work area  Exercise  Demonstration with oral
questioning
5.2 Demonstrate  Weigh solid particles accurately  Lecture discussion  Written Exam
skills in laboratory  Laboratory class  Demonstration with oral
measurements questioning
 Measure liquid accurately using the  Lecture discussion  Written Exam
appropriate glassware  Laboratory class  Demonstration with oral
 Exercise questioning
 Know the use of different glassware and  Lecture discussion  Written Exam
instrument used in the facility  Laboratory class  Demonstration with oral
questioning
5.3 Maintain and  Calibrate instruments according to  Lecture discussion  Written Exam
store pharmacy schedule  Laboratory class  Demonstration with oral
glassware/device/ questioning
equipment
 Clean glassware, workspace,  Lecture discussion  Written Exam
instruments according to protocols  Laboratory class  Demonstration with oral
questioning
 Timely fill documentation requirements  Lecture discussion  Demonstration with oral
 Laboratory class questioning
 Follow chemical/medicine waste  Lecture discussion  Written Exam

disposal  Laboratory class  Demonstration with oral
questioning
6. Adhere to good 6.1 Demonstrate  Understand Pharmaceutical Inspection  Lecture discussion  Written Exam 24 hrs
manufacturing compliance to Good Convention and Pharmaceutical   Demonstration with oral
practice (GMP) Manufacturing Inspection Co-operation Scheme questioning
Practices in own work (PIC/S) Good Manufacturing Practices
and quality
 Fill production documents  Lecture discussion  Demonstration with oral
 Wear laboratory attire appropriately  Lecture discussion  Demonstration with oral
6.2 Observe  Prevent contamination  Lecture discussion  Written Exam
personal hygiene  Demonstration  Demonstration with oral
and conduct questioning
6.3 Demonstrate  Adhere to good manufacturing practices  Lecture discussion  Written Exam
compliance to  Demonstration  Demonstration with oral
Good questioning
Manufacturing
Practices
requirements in
work activities
6.4 Complete  Control documents using good  Lecture discussion  Demonstration with oral
documentation documentation practices  Demonstration questioning
requirements to
support GMP
7. Demonstrate 7.1 Demonstrate  Describe stock keeping units  Lecture discussion  Written Exam 200 hrs
product knowledge adequate knowledge
on medicines on OTC and selected
prescription
medicines
 Identify classification of (top selling)  Lecture discussion  Written Exam
drugs according to indication  
 Identify over-the-counter medicines vs  Lecture discussion  Written Exam
prescription medicines  Demonstration  Demonstration with oral
 questioning
 Differentiate generic, branded and  Lecture discussion  Written Exam
innovator medicines  Demonstration  Demonstration with oral
questioning
7.2 Calculate  Compute for the correct number of  Lecture discussion  Written Exam
quantity needed bottles (if liquid) based on the regimen  Exercise  Demonstration with oral
in prescription prescribed questioning
 Calculate for correct quantity of tablets,  Lecture discussion  Written Exam
capsules, etc. needed to complete the  Exercise  Demonstration with oral
regimen prescribed questioning
7.3 Advise proper  Communicate to patients on the proper  Lecture discussion  Written Exam
use of OTC use of their over-the-counter medicine  Role-playing  Demonstration with oral
medicine under questioning
the supervision of  Inform patients on the proper storage of  Lecture discussion  Written Exam
the pharmacist medicines  Role-playing  Demonstration with oral
questioning
8. Dispense 8.1 Acknowledge  Greet and interact with patients  Lecture-discussion  Demonstration with oral 200 hrs
pharmaceutical patient/ client according to protocol  Role playing questioning
products
8.2 Process Over-  Probe patient’s health status  Lecture-discussion  Written Exam
the-Counter  Role playing  Demonstration with oral
medicine orders questioning
 Refer to pharmacist if trigger points are  Role playing  Written Exam
identified according to the patient  Lecture-discussion  Demonstration with oral
questioning
 Complete the process of dispensing  Role playing  Demonstration with oral
over-the-counter medicines  Lecture-discussion questioning
8.3 Process  Familiarize basic concepts and policies  Lecture-discussion  Written Exam
prescription relevant to dispensing  Demonstration with oral
product orders questioning
 Recognize prescription validity and  Lecture-discussion  Written Exam
dispensing error  Role playing  Demonstration with oral
questioning
 Understand the difference between  Lecture-discussion  Written Exam
prescription from over-the counter
medicines
 Complete the process of dispensing  Lecture-discussion  Written Exam
prescription  Demonstration and return  Demonstration with oral
 Pack and label medicine according to its  Lecture discussion  Written Exam
appropriate container.  Demonstration and return  Demonstration with oral
 Provide patient health information and  Problem-based discussion  Written Exam
medicines information  Workshop  Demonstration with oral
 Role-playing questioning
8.4 Receive payment  Implement senior citizen discounts,  Lecture discussion  Written Exam
and release exact government reimbursement schemes,  Demonstration and return  Demonstration with oral
change and health care benefits demonstration questioning
 Provide accurate amount of cash  Demonstration and return  Demonstration with oral
change demonstration questioning
9. Perform health 9.1 Participate in  Describe common minor ailments and its  Lecture discussion  Written Exam 200 hrs
promotion, health promotion treatment  Demonstration and return  Demonstration with oral
education and and education demonstration questioning
vigilance campaigns
 Describe top major ailments in the  Lecture discussion  Written Exam
country  Demonstration and return  Demonstration with oral
 Develop communication skills for  Lecture discussion  Written Exam

information dissemination on drug  Demonstration and return  Demonstration with oral
products demonstration questioning
 Access reliable information  Lecture discussion  Written Exam
 Demonstration and return  Demonstration with oral
 Perform first-aid procedure on patients  Lecture discussion  Written Exam
 Demonstration and return  Demonstration with oral
 Describe common side effects on top  Lecture discussion  Written Exam
selling medicines in the country  Small group and large group  Demonstration with oral
discussion questioning
9.2 Perform  Ask more information about their  Lecture discussion  Written Exam
screening patients health  Role-playing  Demonstration with oral
procedures for questioning
common
diseases  Obtain blood pressure measurement of  Demonstration and return  Demonstration with
a patient using blood pressure monitor demonstration oral questioning
 Small group and large group
discussion
9.3 Refer patients to  Identify trigger points that implies  Lecture discussion  Demonstration with
pharmacist to patient’s worsening condition  Role-playing oral questioning
refer to other
healthcare  Refer patients to a pharmacist and other  Lecture discussion  Demonstration with
professionals or health care professionals as necessary  Role-playing oral questioning
facilities
9.4 Advise patients  Identify unusual side effects of top  Lecture discussion  Written Exam
on reporting selling medicines in the country  Role-playing  Demonstration with oral
unusual questioning
experience with
medicines  Communicate with patients effectively  Lecture discussion  Demonstration with oral
 Role-playing questioning
8.5 Guide patients on  Teach patients how to answer the  Demonstration  Demonstration with oral
how to fill-out pharmacovigilance report questioning
forms
3.2 TRAINING DELIVERY
The delivery of training should adhere to the design of the curriculum. Delivery should be guided by the 10
basic principles of competency-based TVET.
 The training is based on curriculum developed from the competency standards;

 Learning may be modular or conventional in its structure;
 Training delivery is individualized and self-paced;
 Training is based on work that must be performed;
 Training materials are directly related to the competency standards and the curriculum modules;
 Assessment is based in the collection of evidence of the performance of work to the industry required
standard;
 Training is based both on and off-the-job components;
 Allows for recognition of prior learning (RPL) or current competencies;
 Training allows for multiple entry and exit; and
 Approved training programs are Nationally Accredited
The competency-based TVET system recognizes various types of delivery modes, both on and off-the-job as
long as the learning is driven by the competency standards specified by the industry. The following training
modalities may be adopted when designing training programs:
 The dualized mode of training delivery is preferred and recommended. Thus programs would contain both in-
school and in-industry training or fieldwork components. Details can be referred to the Dual Training System
(DTS) Implementing Rules and Regulations.
 Modular/self-paced learning is a competency-based training modality wherein the trainee is allowed to
progress at his own pace. The trainer just facilitates the training delivery.
 Peer teaching/mentoring is a training modality wherein fast learners are given the opportunity to assist the slow
learners.
 Supervised industry training or on-the-job training is an approach in training designed to enhance the
knowledge and skills of the trainee through actual experience in the workplace to acquire specific
competencies prescribed in the training regulations.
 Distance learning is a formal education process in which majority of the instruction occurs when the students
and instructor are not in the same place. Distance learning may employ correspondence study, audio, video
or computer technologies.
 Project-Based Instruction is an authentic instructional model or strategy in which students plan, implement and
evaluate projects that have real world applicants.
3.3 TRAINEE ENTRY REQUIREMENTS

Trainees who want to enroll in this qualification must possess the following requirements:
 Must have completed at least ten (10) years of basic education

 Can communicate effectively both orally and in writing
 Can perform basic mathematical computation
This list does not include specific institutional requirements such as educational attainment, appropriate work
experience and others that may be required of the trainees by the school or training center delivering this TVET
program.
TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page121

3.4 TOOLS, EQUIPMENT ANDMATERIALS
Recommended list of tools, equipment and materials for the training of a maximum of 25 trainees for
Pharmacy Services NC III are as follows:
QTY. EQUIPMENT QTY. TOOLS/MATERIALS QTY. REFERENCES
1 unit Executive Table 1 unit AV Equipment 1 copy each Consumer Law, Environmental Law
Tables and Chairs 1 unit Sound System 1 copy Pharmacy Law (RA 5921)
for 25 students
1 unit Clerical Table 1 unit Internet Connection 1 copy Generics Law (RA 6675)
1 pc. Whiteboard 1 unit Air-conditioning Unit 1 copy Traditional Medicine
1 unit CD of PowerPoint 1 unit Heat seal or press seal 1 copy Counterfeit Medicines Law (RA
presentation equipment 8203)
1 unit LCD Projector 25 each Formulary drugs/ non 5 copies DOH and FDA circulars related to
formulary drugs for retail pharmacy
display and simulation
1 unit Laptop (for lecturer) White board marker and 1 copy Medical dosage form and its
eraser abbreviations
1 unit Computer for 1 set Cleaning materials for 1 copy each Drug information reference (MIMS,
administrative and working, swabbing, MIMS Pharmacy, Better Pharmacy)
clerical work sweeping, disinfecting,
soaking, sterilizing and or
cleaning equipment
5 units Computer for 1 unit Bio-refrigerator (or 1 copy FIP Good Pharmacy Practice
technology cabinet that looks like a Standards
resource center and ref inside)
class demonstration
1 unit Telephone (for 1 each Hygrothermometer 1 copy Good Laboratory Practice, Good
inquiries) Manufacturing Practice, Good
Clinical Practice,
1 unit Top loading balance 1 copy Philippine Practice Standard for
Pharmacists (PhilPSP)
25 each Steel and porcelain 1 copy Patient Benefit Scheme information
spatulas
5 each Filtration setup (funnel, 1 copy each Senior Citizen and Expanded
filter paper, stand) Senior Citizen Act
25 Stirring rod 1 copy Price Regulation Acts (MDRP)
2 units Mortar and pestle* 1 copy Dangerous Drug Act
Graduated cylinder (100 1 copy Food Drug and Cosmetics Act (RA
ml, 10 ml) 3720)
Beakers (500 ml, 250ml, 1 copy BFAD Strengthening (RA 9711)
100ml, 50ml)
1 box Gloves 1 copy Cheaper Quality Medicines Act
1000 Re-sealable plastics 1 copy Generics Menu Card
5 Tablet counter
1000 Bond Papers
500 Labeling materials
500 Referral forms
5 Bubble pack
1 Aluminum foils
*Note: For demo purposes only

3.5 TRAINING FACILITIES
Based on a class intake of 25 students/trainees
Space Requirement Size in Meters Area in Sq. Meters
Student/Trainee Performance Space (S/TPS) 5 x 8 m. 40 sq. m.
Pharmacy simulation room (PSR) 2 x 3 m. 6 sq. m.
Technology Resource Center (TRC) 2 x 5 m. 10 sq. m.
(S/TPS+PSR+TRC+CR) X 30%
Circulation Area 20 sq. m.
(40+6+10+10) X 30%=19.8sq.m.)
Separate Restrooms for Male and Female Trainees/ 2 x 5 m. 10 sq. m.

Students (CR)
Total Workshop Area 86 sq. m.
The training center should have a simulation room of a pharmacy set-up (see Annex 1). The simulation room should
have shelves (see Annex 2) for display of products and a sink area at the minimum. This simulation room may be
integrated within the S/TPS. In addition to that, partnership may be forged with an operating pharmacy or existing
pharmacy drug store where Candidates can visit and observe.
3.6 TRAINER’S QUALIFICATIONS FOR SERVICES SECTOR

TRAINER QUALIFICATION
 Must be a holder of NTTC I in Pharmacy Services NCIII

 Must be a graduate of BS Pharmacy
 Must have at least 2 years job / pharmacy industry experience

SECTION 4 ASSESSMENT AND CERTIFICATION ARRANGEMENTS
4.1 To attain the National Qualification of PHARMACY SERVICES NC III the candidate must
demonstrate competence in all the units of competency listed in Section 1. Successful
candidates shall be awarded a National Certificate by the TESDA Director General.
4.2 Assessment shall focus on the units of competency. The basic and common units shall be
integrated or assessed concurrently with the core units.
4.3 The following are qualified to apply for assessment and certification (should comply to at least
one):
4.3.1 Graduates of Pharmacy Services NC III program;

4.3.2 Graduates of formal, non-formal and informal including enterprise-based training
programs.
4.3.3 BS Pharmacy degree program holders;
4.3.4 Pharmacy Services NC II holder with relevant experience; and
4.3.5 Experienced workers (wage employed or self-employed) of at least 3 years.
4.4 Individuals who shall be eligible to apply for assessment without enrollment to Pharmacy
Services NC III (criteria 4.3.2-4.3.5) must undergo initial assessment by submitting a portfolio.
Portfolio assessment must be composed of the following requirements, as applicable to the
Candidate. The documents should include the following:
4.4.1 Resume or curriculum vitae with detailed description of duties and responsibilities
4.4.2 Certificate/Diploma of formal, non-formal and informal education.
4.4.3 Certificate of employment of at least 3 years in the field where they are applying for
certification – hospital, community pharmacy, manufacturing or laboratory support;
4.4.4 Certificates of Training from employers (in the past 5 years);
4.4.5 Certificate of Awards and Recognition (in the past 5 years); and
4.5 A candidate who passed portfolio assessment and gone through the National Assessment, and
failed the examination (either written or practical), must undergo complete training of Pharmacy
Services NCIII.
4.5.1 A candidate who fails the assessment for two (2) consecutive times will be required to
go through a refresher course on the competencies failed based on the result of the
assessment before taking another assessment. The candidate will retake the failed
competencies (specific station/s) only.
4.6 A candidate who took the training Pharmacy Services NCIII and failed the examination, may
again retake the exam. However, if the candidate fails the second time, a refresher course will
be required to be taken before they are allowed to take the exam again.
4.7 The refresher course will be comprised of unit competencies the candidate had failed. After
completing the refresher course, the candidate may take the exam of the specific
competencies.
4.8 For the renewal of National Certificate for Pharmacy Services NCIII valid for 3 years, the
Pharmacy Assistant has to comply the following requirement:
4.8.1 Has attended relevant Continuing Education/ training program for a total of 18 hours
in 3 years by TESDA-accredited training provider approved by National Monitoring
Training Council.

4.9 Only accredited competency assessors are allowed to conduct competency assessment,
however trainers who are accredited competency assessors are not allowed to assess their
trainees.
4.10 Assessment of competence must be undertaken only in the TESDA accredited assessment
center. The performance assessment (demonstration of competence), however, may be done
in any venue or workplace duly designated by an accredited assessment center.
4.11 The guidelines on assessment and certification are discussed in detail in the Procedures
Manual on Assessment and Certification.

COMPETENCY MAP – HEALTH CARE SECTOR (PHARMACY SERVICE NCIII)
BASIC COMPETENCIES
Solve Problems Use Mathematical

Develop and
Lead Workplace Related to Work Concepts and Use Relevant
Lead small teams Practice
Communication Activities Techniques Technologies
Negotiation Skills
COMMON COMPETENCIES
Update industry
Maintain an knowledge and Use Pharmaceutical
Perform workplace
effective practice through Perform computer Calculation
security and safety
relationship with continuing operations Techniques And
practices
clients/customers professional Terminologies
development
CORE COMPETENCIES
Demonstrate
Monitor Arrange and
Handle and control Adhere to good product
Perform general supply/inventory of display Perform good
pharmaceutical manufacturing knowledge on
housekeeping pharmaceutical pharmaceutical laboratory practices
products practices (GMP) medicines
products products
Perform health
Dispense
promotion,
pharmaceutical
education and
products
vigilance
DEFINITON OF TERMS
1. Adverse Drug Reactions - refers to a response to a drug which is noxious, unintended, and which occurs at
doses normally used in man for the prophylaxis, diagnosis, or therapy of disease, or for the modification of
physiological function.
2. Adverse Event - Any untoward medical occurrence in a patient or clinical investigation subject administered with
the pharmaceutical product that does not necessarily have causal relationship with the treatment for which the
product is used; any unfavorable and unintended sign (including an abnormal laboratory finding), symptom or
disease temporarily associated with the use of the medicinal (investigational) product, whether or not considered
related to the medicinal (investigational) product
3. Dispensing –refers to the process of preparing and giving medicine to named person on the basis of a
prescription. It involves the correct interpretation of the prescription prepared by a prescriber and labeling of
medicine for use by the patient.
4. Distribution - The division and movement of pharmaceutical products from the premises of the manufacturer
of such products, or another central point, to the end user thereof, or to an intermediate point
by means of various transport methods, via various storage and/or health establishments. It is
the procuring, purchasing, holding, storing, selling, supplying, importing, exporting, or movement
of pharmaceutical products, with the exception of the dispensing or providing pharmaceutical
products directly to a patient or his or her agent.
5. Housekeeping – routine maintenance of the pharmacist’s shop
6. Stock – goods stored in a pharmacist’s shop
7. Dose Administration Containers – receptacles of medicines for administration
8. Drug – any chemical compound or biological substance, other than food, intended for use in the treatment,
prevention or diagnosis of disease in a man or animals
9. Generic Menu Card – a list of generic medicines carried by the pharmacy or in accordance with the law
10. Label - a slip of paper, cloth, metal attached to anything to provide information about its nature, contents,
ownership
11. Medication – a drug or other substance that is used as a medicine
12. Merchandising plan - A systematic approach aimed at maximizing return on investment, through planning sales
and inventory in order to increase profitability
13. Orders – arrangements, method, a request to supply something
14. Planogram - a diagram that shows how and where specific retail products should be placed on retail shelves or
displays in order to increase customer purchases.
15. Pharmaceutical Products –medicines or drugs
16. Pharmacy – is the professional practice of discovering, preparing, dispensing, monitoring, and educating about
drugs.
17. Pharmacist – means any person who is registered and entitled under the laws of Philippines to practice the
profession of pharmacy.
18. Pharmacovigilance - the process of monitoring, assessing or evaluating and improving the safety of drug products
carried out by pharmaceutical companies on their products and by government agencies on all drug products. It
is also the science and activities relating to the detection, assessment, understanding and prevention of adverse
effects or any other drug-related problems
19. Pharmacy Services -Service or group of services rendered to the sale of a pharmaceutical product from a drug
retailer; provision of pharmaceutical care by a member of the pharmacy workforce as an inseparable part of
providing health care
20. Post-marketing surveillance - The close observation of drug effects, whether adverse or beneficial, following the
marketing of a drug product; continued monitoring of safety after a pharmaceutical product or medical device has
been placed on the market
21. Prescription – is the written order and instruction of a validly-registered physician, dentist or veterinarian for the
use of a specific drug product for a specific patient or, the doctor’s order on the patient’s chart for the use of
specific drug(s)
22. Products for return – products that were received by the distributor/retail store from the principal but were found
to be either expired or near-expiry, damaged, defective products from the manufacture, expiration date outside of
the required period upon delivery, phased out, deleted, or recalled
23. Returned products– products that were already dispensed to the patient and returned to the pharmacy
24. Self-care - is what people do for themselves to establish and maintain health, prevent and deal with illness.
25. Standard operating procedure - An authorized, written procedure giving instructions for performing operations
not necessarily specific to a given product but of a more general nature
26. Stock – goods on hand
27. Stock Control– checking / regulation of goods on hand
28. Waste Disposal – disposing of rubbish, trash, junks

Annex 1: Pharmacy Simulation Room (Top View)
Cabinet/Display Rack 18 inches

Compounding area Sink
(Annex 2)
Written Exam Chair
44 inches
Dispensing Counter 16 inches
118 inches

Annex 2: Pharmacy Display Rack/Cabinet with sample pharmaceutical
products and proper labeling
18inches
10inches
10inches
10inches
72inches
10inches
10inches
22inches
36inches

Acknowledgement
The revision of the training regulation and the creation of competency assessment tools for
the Pharmacy Services NCIII would not be possible without the utmost support of Philippine
Pharmacists Association, Inc. (PPhA). Gratitude is also expressed to the following
individuals experts and organizations that shared their time and expertise to this endeavor:
Training Regulation
Leonila Ocampo, RPh, MS(Immediate Past President, PPhA 2012-2014; APIMM President)
Yolanda R. Robles, PhD(Immediate Vice President, PPhA 2012-2014)
Arianne Diane A. Aninon, RPh(Philippine Pharmacists Association, Inc.)
Cristan Agaceta, RPh(Emilio Aguinaldo College)
Competency Assessment Tools (CAT) Development

Arianne Diane A. Aninon, RPh(Philippine Pharmacists Association, Inc.)
Cristan Agaceta, RPh(Emilio Aguinaldo College)
Isaac Linatoc, RPh(Department of Health National Center for Pharmaceutical Access and
Management)
Louie Fernand Legaspi, RPh(Philippine General Hospital)
Members of CAT Validation Team

Francis Capule, RPh, MS
Christine Aileen Ching, RPh, MPH
Katrice Lara, RPh
Maya Cobangbang, RPh
Alvin Cobangbang, RPh
Members of TR Validation Team

Olivia Limuaco, PhD (PPhA President 2014-2016)
Alicia Lumanog, RPh, MBA
Avelina Bobadilla
Catherine Claire Rivera, RPh
Edward Tolentino, RPh, MBAH
Gemsy Siochi, RPh
Gloria De Chavez, RPh
Hazel Faye Docuyanan, RPh, MS
Hon. Mildred Balbin-Oliveros, PhD
Imelda G. Pena, RPh, DrPH
Irene Farinas, MD
Malou Garganera, RPh
Maria Donabelle Dean, RPh, PhD
Marilyn Tiu, RPh, MS
Mercelinda Gutierrez, RPh, MS
NormitaLeyesa, RPh, MS
Nelly NonetteOuano, RPh, MS
Nazarita Tacandong, RPh, MPA
Oscar FerrerasOcampo, RPh
Roderick Salenga, RPh, MPH
Centro Escolar University

Coshwell Pharmacists Association, Inc.
Drugstores Association of the Philippines
Department of Health National Center for Pharmaceutical Access and Management
Emilio Aguinaldo College
Food and Drug Administration
Generika Drugstore
Industrial Pharmacists Association of the Philippines
Mercury Drugstore Corp. .
Philippine Society for Hospital Pharmacists
Professional Regulation Commission Board of Pharmacy
University of the Philippines Manila
University of Perpetual Help Binan
San Carlos University
The Generics Pharmacy
Watsons Philippines

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PHARMACY SERVICES NC III

HUMAN HEALTH/HEALTH CARE SECTOR

Section 22, “Establishment and Administration of the

1. Competency assessment and certification;

Each TR has four sections:

Section 1 Definition of Qualification - refers to the group of competencies

Section 2 Competency Standards - gives the specifications of competencies

Section 3 Training Arrangements - contains information and requirements in

Section 4 Assessment and Certification Arrangements - describes the

PHARMACY SERVICES NC III

SECTION 1 PHARMACY SERVICES NC III 1

SECTION 2 COMPETENCY STANDARD 2 - 100

SECTION 3 TRAINING ARRANGEMENTS 101 - 123

3.1 Curriculum Design 101

SECTION 4 ASSESSMENT AND

COMPETENCY MAP 126

DEFINITION OF TERMS 127 - 129

ACKNOWLEDGEMENTS 130 - 131

SECTION 1 PHARMACY SERVICES NC III QUALIFICATION

The PHARMACY SERVICES NC III Qualification consists of competencies that a person

The Units of Competency comprising this Qualification include the following:

UNIT CODE BASIC COMPETENCIES

UNIT CODE COMMON COMPETENCIES

A person who has achieved this Qualification is competent to be:

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 1

UNIT OF COMPETENCY: LEAD WORKPLACE COMMUNICATION

UNIT CODE: 500311109

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 2

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 3

1. Critical aspects Assessment requires evidence that the candidate:

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 4

UNIT OF COMPETENCY: LEAD SMALL TEAMS (Guide and lead others/

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 6

1. Critical aspects of Assessment requires evidence that the candidate:

3. Methods of Competency in this unit may be assessed through:

UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS

UNIT CODE : 500311111

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 9

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 10

2. Non verbal 2.1 Friendly reception

3. Active listening 3.1 Attentive

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 11

1. Critical aspects of Assessment requires evidence that the candidate:

2. Resource The following resources should be provided:

3. Methods of Competency in this unit may be assessed through:

4. Context for Competency to be assessed in real work environment or in

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 12

UNIT CODE: 500311112

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 13

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 14

1. Critical aspects of Assessment requires evidence that the candidate:

UNIT OF COMPETENCY: USE MATHEMATICAL CONCEPTS AND TECHIQUES

UNIT CODE: 500311113

2. Apply 2.1 Mathematical 2.1 Problem-based 2.1 Solving mathematical

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 17

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 18

2. Appropriate action 2.1 Review in the use of mathematical techniques (e.g.

1. Critical Aspects of Assessment requires evidence that the candidate:

2. Resource The following resources should be provided:

3. Methods of Competency in this unit may be assessed through:

4. Context for Competency may be assessed in the work place or in a

TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 19

UNIT CODE : 500311114

UNIT DESCRIPTOR : This unit of competency covers the knowledge, skills,