Noţiuni de bază cu

Microsoft Office
Communicator Web
Access (2007 lansare)
Publicat în: Iulie 2007
 Introducere 2

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 Introducere 3

Conţinut
Introducere.......................................................................................1
Cine trebuie să folosească acest ghid?.........................................1
Terminologie................................................................................1
Features in Communicator Web Access.......................................3
Getting Connected............................................................................4
Preparing for Remote Access.......................................................5
Signing In to Communicator Web Access.....................................5
Setting your Presence Information....................................................9
Setting Your Status.....................................................................10
Adding a Personal Note..............................................................11
Setting Your Options.......................................................................11
Managing Personal Options........................................................11
Managing Phones Options..........................................................13
Managing Desktop Alerts Options .............................................14
Managing General Options.........................................................15
Managing Contacts.........................................................................16
Displaying Contacts....................................................................17
Adding and Deleting a Contact...................................................18
Organizing Contacts into Groups................................................19
Allowing Others to Add You to Their Contact List.......................20
 Introducere 4
Blocking a Contact.....................................................................21
Unblocking a Contact.................................................................23
Displaying a Contact Card for One of your Contacts...................23
Tagging Contact for Status Change Desktop Alerts....................24
Access Levels Management........................................................24
Checking Another User’s Presence Information..............................26
Managing Conversations and Conferences.....................................28
Starting a Conversation..............................................................31
Changing Text Appearance........................................................31
Using Emoticons.........................................................................32
Creating a Conference................................................................32
Inviting Someone to a Conversation or a Conference ................33
Locking the Conversation or Conference....................................33
Unlocking the Conversation or Conference.................................34
Inviting an Existing Participant to a New Conversation ..............34
Removing (Ejecting) a Participant From an Existing Conversation34
Inviting a New Participant to an Existing Conference or Conversation
...................................................................................................34
Making a Participant the Leader.................................................34
Managing Call Forwarding...............................................................34
Specifying Phone Numbers.........................................................36
Redirecting Audio Calls...............................................................36
Introducere
Microsoft® Office Communicator Web Access (2007 lansare) oferă acces clientului la browser de
bază Microsoft Office Communications Server 2007. Office Communications Server 2007 şi
Communicator Web Access (2007 lansare) construit pe baza stabilită prin Live Communications
Server 2005 cu SP1 şi Communicator Web Access (2005 lansare).

Notă
Capturile de ecran din acest document au fost luate de Web
Access Communicator client care rulează în browser-ul
Microsoft Internet Explorer ® Internet 7. Unele fotografii au fost
luate de client care rulează pe Microsoft Windows ® XP cu
Service Pack 2 sistemul de operare, iar unele au fost luate de
client care rulează pe sistemul de operare Windows Vista ®.
Dacă nu se utilizează acelaşi client ca a fost folosit pentru ecran
shot, este posibil să observaţi unele diferenţe minore de aspect
între client şi ecran shot..

Cine trebuie să folosească acest ghid?

Dacă doriţi să învăţaţi cum să folosiţi mesageria instant şi caracteristicile actuale ale Communicator
Web Access, acest ghid este pentru tine. Dacă doriţi să implementaţi sau configuraţi Communicator
Web Access pentru organizaţia dvs., consultaţi Microsoft Office Communicator Web Access (2007
lansare) Planificarea şi Ghidul de implementare şi alte resurse de implementare, disponibile la
http://r.office.microsoft.com/r/rlidOCS?clid=1033&p1=CWApg.

Terminologie
Următorul tabel identifică abrevierile şi terminologia utilizate frecvent şi semnificaţia lor atunci când
sunt folosite în acest document.
Table 1: Terminologie

Abreviere Înţeles
HTTP Hypertext Transfer Protocol pe IETF RFC 2068 este
“…un protocol la nivel de aplicaţie pentru distribuirea
şi colaborarea sistemelor de informare hipermedia.
Este un protocol generic, apatrid, obiectiv orientat,
care poate fi folosit pentru mai multe sarcini, cum ar
fi servere de nume şi sisteme distribuite de
management obiecte, prin extinderea metodelor
cerute. O caracteristică a HTTP este tipizarea şi
negocierea de reprezentare a datelor, permiţând
sistemelor de a fi construite, independent de datele
transferate.”
HTTPS Secure Hypertext Transfer Protocol (HTTPS) este
HTTP plus TLS, în timp ce HTTP este HTTP plus TCP.
TCP Transmission Control Protocol este descris de RFC
793 şi este “…destinat utilizării ca un foarte fiabil
protocol host-to-host între gazdele din reţele de
comunicare calculatoare prin pachete comutate, şi în
2 Getting Started with Microsoft Office Communicator Web Access (2007 release)

sistemele interconectate la astfel de reţele.”

TLS Transport Layer Security [v1.2] este descries de RFC
4346, care spune că “Scopul principal al protocolului
TLS este de a oferi viaţă privată şi integritatea datelor
între două aplicaţii care comunică. Protocolul este
compus din două straturi: TLS Record Protocol şi TLS
handshake protocol. La cel mai scăzut nivel,
deasupra unui protocol de transport destul de sigur
(care este, TCP [TCP]), este TLS Record Protocol.”
URI Uniform Resource Identifier
URL Uniform Resource Locator
PIC Public Instant Messaging Connectivity
Naming Conventions
conversation When used in this document, a conversation is a
peer-to-peer instant message session between two
(only) participants.
conference When used in this document, a conference is a
multiparty, SIP-signaling conversation centrally
controlled by a multipoint control unit (MCU). Usually,
an instant message session with more than two
participants is a conference.
“Phone” Terminology
phone A phone is an endpoint used by people to consume a
call.
Call (phone call) In this document a call or phone call is any
transmission of information between two or more
users using voice, IP, instant messaging applications,
voice mail, PSTN devices, mobile phones cell phones
endpoint An endpoint is a phone.
mobile (cell) phone A cellular phone or mobile phone receives calls
through radio waves.
PSTN A public switched telephone network is the entire
information transmission network for phones.
PBX A PBX is one or more pieces of hardware that
manages and routes calls. Some PBXs manage only
circuit-switched calls, some PBXs manage only
packet-switched calls, while some manage both.
VoIP VoIP is voice over Internet Protocol and is packet-
switched technology.
Enterprise Voice The Microsoft implementation of voice for the user in
an enterprise.
TDM Time-division multiplexed is a circuit-switched
technology that converts one or more voice streams
into a single stream for transmission.
instant messaging Instant messaging is an application that enables
users to send and receive text messages, and to send
and receive audio and video over the internet.
presence Presence is the representation of a user’s ability and
 Managing Call Forwarding 3

willingness to receive information and is commonly

implemented in instant messaging programs.
voice mail Voice mail is an application that automatically
answers calls and stores messages for retrieval at a
later time.

Features in Communicator Web Access

Accessing Communicator Web Access is as easy as typing a Web site address in a supported browser.
There is no need to install additional software on your computer, which makes Communicator Web
Access particularly useful if you have access to the Internet from home, the road, or a public Web
kiosk.
Communicator Web Access offers the following features:
• Web access. Users can access the IM and presence features in Office Communications
Server 2007 through any supported Web browser.
• Instant messaging. Communicator Web Access users can initiate an instant message
conversation with one or more other users in the organization.
• Enhanced presence. Communicator Web Access provides enhanced presence that not
only considers a contact’s availability to communicate, but considers and combines the
contact’s willingness to communicate.
• Enhanced Conference. A conference is a multiparty, SIP-signaling conversation centrally
controlled by a multipoint control unit (MCU). Usually, an instant message session with
more than two participants is a conference. In a conference, users can be promoted to
leader, users can be ejected from the conference, and the conference can be locked to
prevent uninvited participants from joining.
• Personal notes. A user can publish a personal note that is displayed along with the user’s
presence information.
• Extensive contact management. Users can maintain a Contacts list, tag contacts so that
they are notified when a tagged contact’s presence status changes, and organize contacts
into groups.
• Federation. When federation is enabled in Microsoft Office Communications Server
2007, Communicator Web Access users can view the presence of users in trusted external
organizations and send instant messages to those users.
• Multiple browser and operating system support. A user with a supported browser,
whether or not the browser is based on the Microsoft Windows® operating system, can use
Communicator Web Access. For details about supported operating systems, see
“Supported Client Operating Systems” and “Supported Client Browsers” later in this
guide.
• Zero installation. Users sign in to Communicator Web Access through a supported
browser. Communicator Web Access does not require the installation of any ActiveX®
controls.
• Digital certificate security (MTLS/SSL). HTTP traffic and traffic between
Communicator Web Access and Office Communications Server 2007 can be secured with
SSL (secure sockets layer).
4 Getting Started with Microsoft Office Communicator Web Access (2007 release)

• User search. The Communicator Web Access server connects to the Active Directory®
Domain Services. By using the Search feature of Communicator Web Access, users can
search for other users who are enabled for SIP communications. The Search feature queries
the user’s local contacts and the Active Directory. Unlike Communicator, however,
Communicator Web Access does not query the Office Communications Server 2007
Address Book.
You can perform the following tasks:
• Manage contacts. You can select people from your organization that you correspond with
frequently and add them to your Contact List. If you already use Microsoft Office
Communicator on your desktop computer, your existing Contact List will also appear in
Communicator Web Access. You can add and remove contacts, and set permissions to
control who can see your presence information or send you instant messages. You can also
organize your contacts into groups so they are easier to find.
• Set your presence. You can control how other people see your presence information,
which indicates whether you are available for instant messaging. For example, you can
appear to others as Available, Away, or Offline (to contacts that you block), or you can set
your status to Busy, Do Not Disturb, or Be Right Back.
• View presence for others. You can view presence information for your contacts or for
anyone else in your organization. The Communicator Web Access window displays
information that your organization publishes about a person, such as phone number and e-
mail address. If the person uses the calendar in the Microsoft Office Outlook® messaging
and collaboration client, Communicator Web Access can also display information gathered
by Microsoft Office Communicator 2007 from his or her Outlook calendar showing when
the person is available or busy.
• Write a personal note. You can add a personal note that other people can view along with
your presence information. For example, if you are on the road, you can add a note that
indicates when you will be online and available for instant messaging.
• Send and receive instant messages. You can participate in instant message conversations
with people in your organization. If there are other organizations with which your
organization has established a direct connection, you can also search for those people by
the sign-in name that they use for instant messaging, and you can participate in instant
message conversations with them.
• Forward incoming calls. You can configure Communicator Web Access to forward
incoming calls to a phone number (yours or another contact’s), to another contact, or
simultaneously ring an additional number.
• Redirect incoming audio calls. Communicator Web Access now provides the ability for
users to route voice over IP (VoIP) audio calls. Inbound audio call routing is an option that
enables the user from within Communicator Web Access to specify how incoming audio
calls are handled. You can configure Communicator Web Access to redirect an audio call
invitation to a phone number that you designate so that you may participate in the audio
call. The call can be redirected to a single number, to a single contact, to two numbers
simultaneously, or to both a contact and a number simultaneously.

Getting Connected
To connect to Communicator Web Access, you need a network connection, and a supported operating
system and browser combination. Supported operating system and browser combinations for
Communicator Web Access (2007 release) are:
The following table describes supported Communicator Web Access clients.
 Managing Call Forwarding 5

Table 2: Supported Browsers

Operating Browser Authentication
System Mechanism
Windows 2000 Microsoft Internet NTLM
SP4 Explorer® 6 SP1 Kerberos
Forms-based
Custom
Windows XP Internet Explorer 6 NTLM
SP2 SP2 Kerberos
Windows Internet Forms-based
Explorer 7
Custom

Mozilla Firefox Forms-based

2.0.latest Custom
Windows Vista, Internet Explorer 7 NTLM
Enterprise Kerberos
Edition
Forms-based
Custom
Mozilla Firefox Forms-based
2.0.0.3 and later Custom
Mac OS X Apple Safari 2.0.4 Forms-based
10.4.9 Firefox 2.0.latest Custom

You should find out from your system administrator what URL (Web address) you should use to
connect to Communicator Web Access. You will also need to know your SIP (Session Initiation
Protocol) address. Your SIP address is usually the same as your e-mail address. If you do not know
your SIP address, contact your system administrator.

Preparing for Remote Access

In some cases, you might need to download a certificate or a certificate chain onto your computer.
Check with your administrator to find out for sure and for the specific procedure.
To install a certificate on the client computer
1. In the address bar of the client browser, type http://<CA_server_name>/certsrv, and then
press ENTER.
2. Click Download a CA certificate, certificate chain, or CRL.
3. Click Download CA certificate chain.
4. In the File Download dialog box, click Open.
5. Expand all the nodes in the certmgr management console.
6. Double-click the certificate that you have downloaded.
7. On the certificate, click Install Certificate.
8. Install the certificate with the default settings.

Signing In to Communicator Web Access

6 Getting Started with Microsoft Office Communicator Web Access (2007 release)

Use the next procedure to sign-in to Communicator Web Access using a supported client, with any
additional configurations that might or might not be required by your system administrator.
To Sign-In to Communicator Web Access
9. On the computer, open a browser window.

Important
Pop-up blockers prevent Communicator Web Access from
functioning correctly. If a pop-up blocker is installed in your
browser, disable it for the Communicator Web Access Web site.
For details about the pop-up blocker, see your browser and
toolbar documentation.

10. In the address field of your browser, type the URL that your system administrator
provided, for example, https://im.example.com.
11. Depending upon the browser you are using and policy set by your domain administrator,
you might see one or more Security Alert dialog boxes. Follow your administrator’s
instructions, but you must allow pop-ups for correct Communicator Web Access behavior.
Also, downloading the certificate chain to the client computer can prevent a certificate
warning dialog from displaying.
12. Depending upon the account you are using to sign in to the computer and your role on
the computer and in the domain, you might or might not see a sign-in window. If you do see the
sign in window, type the required information. The information that you need to type depends
upon the authentication that your administrator chooses, your computer operating system and
browser, and from where you are signing in. The next figure is typical of what you might see
when signing in from outside the internal network.
 Managing Call Forwarding 7

The next figure is typical of what you might see from inside the network and when you are using
the Internet Explorer browser.

However, you will bypass the window shown above and go directly to the Contact List window if
all of the following conditions are met:
• You are a domain member.
• You are signed on to your computer with your domain account.
• You are using the Internet Explorer browser.
• The Communicator Web Access site has been added as a trusted site to your intranet.
If you want to use an account other than the one you used to sign in to the computer, click Sign in
with a different account, enter the sign-in address, click Sign In, and then provide credentials in
the Connect to dialog box that appears.

Information that you could be asked to provide to sign in to Communicator Web Access, depending on
the above factors includes:
8 Getting Started with Microsoft Office Communicator Web Access (2007 release)

• Type of Computer. You will see this only from outside the internal trusted network. If
you are signing in from outside your organization’s network and you are using a private
computer and not a public Web kiosk, you can select the I’m using a private computer
radio button. This setting allows you a longer period of inactivity before you are
automatically signed out
• Sign In. Type the sign-in name (the SIP address) that was assigned to you by your system
administrator to use for instant messaging. Your sign-in name is usually in the form
someone@example.com. Click the arrow and select the status you want displayed when
you sign in.

• Language box. Click the arrow, and then click your preferred language, if necessary.
You might be challenged for credentials as shown in the next figure.
Figure 1: Credentials Challenge

You will see this challenge if you select Sign in with a different account on the Sign In page.
You will also see this if you are using the Internet Explorer browser and the server URL
(https://cwaserver.contoso.com in this example) is not trusted in the Local Intranet Zone or the
Automatic logon only in Intranet zone option is not selected on the Security Settings – Local
Intranet Zone page in the Internet Explorer browser. See the Configuring the Internet Explorer
Browser for Quick Sign In section in this guide for the procedures to do this.
• Domain\username. In the User name text box, type the domain and user name that you
use to log on to the network.
• Password. In the Connect to dialog box, type the password that you use to log on to the
network, and then click OK.

Important
Pop-up blockers prevent Communicator Web Access from
functioning correctly. If a pop-up blocker is installed in your
browser, disable it for the Communicator Web Access Web site.
For details about the pop-up blocker, see your toolbar
documentation.
 Managing Call Forwarding 9

Upon successful authentication, you see the Contact List seen in the next figure.
Figure 2: Contact List

Configuring the Internet Explorer browser For Quick Sign In

Before you can use Quick Sign In, you must prepare Internet Explorer by configuring two settings in
Internet Explorer 7:
• The Automatic logon only in Intranet zone option must be selected on the Security
Settings – Local Intranet Zone page.
• The Communicator Web Access server URL must be added to the Local Intranet zone.
To select the Automatic logon only in Intranet zone
1. On the Tools menu in Internet Explorer 7, click Internet Options.
2. On the Internet Options page, click the Security tab.
3. On the Security tab, click the Local intranet icon, and then click Custom level that takes
you to the Security Settings – Local Intranet Zone page.
4. On the Security Settings – Local Intranet Zone page, scroll to the bottom of the list in
the Security Settings box and select User Authentication.
5. Select Automatic logon only in Intranet zone.
6. Click OK, click Apply if enabled, and then complete the next procedure.
To add the Communicator Web Access URL to the Local Intranet zone
1. If you are not currently on the Security tab from the last step in the last procedure, perform
steps 1 and 2 in the previous procedure, and on the Security tab, select the Local intranet
icon and then click the Sites button.
2. On the Local intranet page, click Advanced.
3. On the Local intranet page, add the server URL in the text box, click Add, and then select
Require server verification if using HTTPS (recommended).
4. Click Close, click OK, click Apply if enabled, and then click OK.

Setting your Presence Information

Your presence information indicates to others whether you are available for instant messaging.
10 Getting Started with Microsoft Office Communicator Web Access (2007 release)

Figure 3: Presence Status

You can set your status to one of the following:

• Available. You are signed in and actively using Communicator Web Access.
• Busy. Your Outlook calendar shows that you are in a meeting and you are not actively
using Communicator Web Access. You can manually set your status to Busy to discourage
incoming instant messages. You can determine whether you want to receive incoming
instant message desktop alerts and sounds when you status is set to Busy. For details, see
Setting Your Options later in this guide.
• Do Not Disturb. You may not be available for instant messaging. You can determine
whether you want to receive incoming instant messaging desktop alerts and sounds when
you status is set to Do Not Disturb. For details, see Setting Your Options later in this
guide.
• Be Right Back. You may not be available for instant messaging. You will still receive
incoming instant messages.
• Away. You have not been actively using Communicator Web Access for a certain period
of time. By default, this time period is 15 minutes, but you can adjust the setting. For
details, see Setting Your Presence Information.
There are two scenarios in which your displayed status is not set manually.
• Inactive. Your presence is set to Inactive after a certain period of inactivity in
Communicator Web Access. Then, after a certain period of time for which you are shown
as Inactive, your presence is changed to Away. The default times are 15 minutes and 30
minutes, respectively. You can change these defaults. See the Managing Personal Options
section.
• Offline. You are shown as Offline to contacts that you block. Offline by default is not a
status that you can set explicitly.
To reset your status, select the Reset Status option.

Setting Your Status

On the Contact List, you can change the status that you want to display to other people when they
view your status. You can also reset your status so that it reverts to the default status.
To change your status
1. Click the button next to your name.
2. Select a new status.
To reset your status
1. Click the button next to your name.
2. Click Reset Status.
 Managing Call Forwarding 11

Adding a Personal Note

On the Contact List, you can type a personal note that will be displayed to other people when they
view your presence information. For example, if you are on the road, you can add a note that indicates
where you are and when you will be available.
To display a personal note
1. On the Contact List, under your name, click <Type a note>.
2. Type the text that you want to display for other people who view your status. When you
have finished, click outside of the box that contains your message.

Setting Your Options

You can use Communicator Web Access options to customize features, such as the type of information
you display to other people, how instant messages appear, and how you are alerted to incoming instant
messages. You can also set permissions to control who can see your presence information and who can
send you instant messages.
You manage user options from one of four tabs on the options window.
To manage user options
1. From the Contact List Menu, click Options.

2. The Personal tab displays by default.

Managing Personal Options

You manage user options from one of four tabs on the options window.
To manage personal options
• On the Personal tab, displayed by default, make any personal options settings.
12 Getting Started with Microsoft Office Communicator Web Access (2007 release)

By default, whenever you sign in to Communicator Web Access, your presence status is displayed as
Available. You can change this behavior so that a different status is displayed when you sign in.
By default, if you do not perform any activity in Communicator Web Access for 15 minutes, your
status changes to Inactive. You can change this period of inactivity over a range of 5 minutes to 1
hour.
To change Sign-in Status, Inactivity, and Away time periods
1. On the Contact List menu, click Options.
2. On the Personal page under My account, select the default status in the Sign in as field
that you want when you first sign-in. Your options are:
• Available
• Busy
• Do Not Disturb
• Be Right Back
• Away
3. Under Status, select the time periods from the drop-down list boxes. In the Show me as
Inactive when Communicator Web Access has been idle for this time period field,
click an interval from the list. If you are not actively using Communicator Web Access,
Communicator Web Access changes your status from Available to Inactive after the
period of time that you specify.
4. Under Status, select the time periods from the drop-down list boxes. In the Show me as
Away when my status has been Inactive for this time period field, click an interval
from the list. If you do not begin actively using Communicator Web Access,
Communicator Web Access changes your status from Inactive to Away after the period of
time that you specify.
5. Click OK.

Note
If your status is Inactive, you can still receive instant messages.
If you perform any activity in Communicator Web Access, your
status will automatically change to Available.
 Managing Call Forwarding 13

Managing Phones Options

Within the limitations set by your administrator, you can configure which of your phone numbers are
displayed to people seeing your presence.

Displaying Your Phone Numbers

On the Contact List, you can type phone numbers that you want to display to other people when they
view your presence information. The phone numbers that are published by your organization’s
directory will already be filled in, and you cannot edit them.
To display phone numbers where you can be reached
1. In your Contact List, click your name.
2. Click Phones.
In the boxes, type the phone numbers that you want to display for other people who view your
presence information. To publish the phone numbers so that other people can see them, select the
Publish check box next to the phone number. Numbers are checked for publish by default.

Storing and Publishing Your Phone Numbers

You can use Communicator Web Access to edit and store your phone numbers for your own personal
reference, and you can publish them so that others can see them.
To set Phones options
1. On the Task menu, click Options.
2. In the Options window, click Phones.

3. Click one of the following phone buttons to enter a number:

• Work Phone. The number of your work phone. If this number is supplied by your
organization's directory, you may not be able to edit it.
• Mobile Phone. The number of your mobile phone.
• Home Phone. The number of your home phone.
• Other Phone. The number of another phone where you can be reached.
4. On the Edit Phone Number page, type the number in the Phone number text box and
then click OK.
5. Back on the Phones tab, click OK when you are done.

Note
To delete a phone number, click the button for that number,
clear the text box, and then click OK.
14 Getting Started with Microsoft Office Communicator Web Access (2007 release)

Managing Desktop Alerts Options

Use the Alerts settings to configure status and conversation alerts and to control sounds that
accompany alerts and other events in Communicator Web Access.
• General alerts
• Notify me when someone adds me to his or her contact list
Select this check box if you want to be notified that you have been added to a person's contact
list.
• Display subject or message in conversation alerts
Select this check box if you want alerts to display the subject and message.
• When my status is Do Not Disturb
• Do not display alerts
Select this option if you do not want alerts displayed when your status is Do Not Disturb.
• Display only conversation alerts from people in my Team access level
Select this option if you want alerts displayed only for your Team access level contacts when
your status is Do Not Disturb.
• Display all alerts, but only conversation alerts from people in my Team access
level
Select this option if you want all alerts displayed, except for conversation alerts from people
outside your team.
• Sounds
• Play Sounds
Select this check box if you want a sound played when alerts display.
o Suspend sounds when my status is Busy
Select this check box if you do not want to receive status alert sounds when your
presence status is set to Busy. Clear it if you want to receive status alert sounds
anyway.
o Suspend sounds when my status is Do Not Disturb
Select this check box if you do not want to receive status alert sounds when your
presence status is set to Do Not Disturb. Clear it if you want to receive status alert
sounds anyway.
• New messages in an existing conversation
o Notify me by flashing the conversation window button on the taskbar
Select this option to flash the Conversation window button on the Windows taskbar
when new messages are added to an existing conversation.
o Notify me by with a pop-up window (Internet Explorer 6.0 and later)
Select this option to display a pop-up message.
To set Alerts options
1. On the Contact List menu, click Options.
 Managing Call Forwarding 15

2. In the Options window, click Alerts.

3. Set options as described above, and then click OK.

Managing General Options

You manage user options from one of four tabs on the options window.
To manage user options
1. From the Contact List menu, click Options.
2. In the Options window, click General.

You can control the appearance of instant messages that you send and receive in Communicator Web
Access.
To change the appearance of messages
1. On the Contact List menu, click Options.
2. Click General.
3. Under Font, Size, and Color, click items from the appropriate lists to display the font
family, color, and point size that are applied to messages that you type during an instant
message conversation. When you click an item, the text appearing under Sample shows
how your text will appear.
16 Getting Started with Microsoft Office Communicator Web Access (2007 release)

Note
The Size setting applies only to what you see in your
Conversation window, but the Font and Color settings
determine how your message appears to all participants. If you
choose a font family that another participant's computer does
not have, Communicator Web Access will display your message
in a similar one.

4. Under Font Style, click the buttons to select whether you want messages that you type
during instant message conversations to appear in bold, italic, or underlined type. When
you click a button, the text display under Sample shows how your text will appear.
5. To display emoticons in instant messages, select the Show emoticons in instant messages
check box.

Note
This setting applies only to your computer; it does not affect
how emoticons appear to other conversation participants.

6. To add a time stamp to each writer's message in the Conversation window, select the Add
time stamp to instant messages check box. If you do not want to display the time that
each message is sent, clear the check box.
7. To change background color to each writer's message within the Conversation window,
select the Change the background color when the writer changes check box. The
different background colors make it easier to see where a writer’s messages begin and end.

Managing Contacts
After you sign in to Communicator Web Access, the Contact List appears. From the Contact List, you
can add people to your Communicator Web Access Contact List so that you can readily check their
online status or send instant messages.

Note
If there are other organizations with which your organization
has established a direct connection, you can add people from
that organization to your Contact List so that you can readily
view their presence information or send them an instant
message.

When you click a name in the Contact List who is a member of your organization, the Communicator
Web Access window displays information that your organization publishes about the person, such as
phone numbers. If the person is a federated or a public instant messaging connectivity contact, the
information displayed is that published by the organization to which the contact belongs.
If you want to be notified whenever the status of one of your contacts changes to Available or Offline,
you can tag the contact. For details, see Tagging Contact for Status Change Desktop Alerts .
You can also change the level of information that a contact can view about your presence, including
entirely blocking the contact so that the person cannot view your status information or send you instant
messages. For details, see Changing Contact Level of Access.
 Managing Call Forwarding 17

Displaying Contacts
You can choose how to display your contacts. You can choose the following:
• Contact List
• Access Levels
• Access Levels Management
• Tagged Contacts
• Sort Contacts by Availability
To select how to display your contacts
1. Click the Contact List Menu button to display the Contact List menu.
18 Getting Started with Microsoft Office Communicator Web Access (2007 release)

2. From the Contact List menu, select the display arrangement that you want for your
contacts, for example, Access Levels Management.

Adding and Deleting a Contact

You can select people that you correspond with frequently and add them to your Contact List. If you
already use Office Communicator 2007 on your computer and you have added contacts to your
Contact List, the same Contact List will appear in Communicator Web Access. Changes you make in
either Office Communicator 2007 or Communicator Web Access will appear in both places.
You can use the contact search feature to find contacts in your organization based on criteria you select
from the drop-down list box next to the search box. For federated contacts and contacts from public
domains, you must enter the complete SIP URI (usually the contact’s e-mail address) in the search
box. For example, enter contact@federated.contoso.com and press the ENTER key to search for a
federated contact.
To add a contact to your list
1. In the Search box, type the display name or e-mail address (default) of the person
whom you want to add, and then press the ENTER key. You can change the contact search
criteria from the default of Display Name or E-mail Address to one of the following:
 Managing Call Forwarding 19

2. In the results area, right-click the name of the person whom you want to add. Click Add
Contact To, and then select a group.
To delete a contact from your list
• In your Contact List, right-click the name of the contact, and then click Remove from
Contact List.

Organizing Contacts into Groups

When you display contacts in Contact List view, you can organize your contacts into groups so they
are easier to find. For example, you can create a group for a project team or a department. After you
create a group, you can send an instant message to individuals in the group or to all members of the
group.
You can also rename and delete groups that you have created. The default group Other Contacts is
automatically created and cannot be renamed or deleted.
To create a new group
1. In your Contact List, click Contacts in the Contact List menu, and then on the Contact
List menu click Create a New Group.
2. Type a name for the new group, and then press ENTER.

To add a contact to a group

1. In the Search box, type a person’s name or e-mail address or any part of the person’s
name.
2. Press the ENTER key.
3. In the results area, right-click the name of the contact you want, click Add Contact To,
and then click the name of the group.
To send an instant message to all members of a group
1. In your Contact List, right-click the name of the group.
2. Click Send an Instant Message.

Note
An instant messaging conversation can accommodate as many
as 32 participants, including yourself. If you create a group that
has more than 31 members, you cannot send an instant
message to that group.
20 Getting Started with Microsoft Office Communicator Web Access (2007 release)

To delete a group
• Do one of the following:
• In your Contact List, right-click the name of the group, click Delete Group and
Contacts, and then click OK.
• In your Contact List, on the Contact List menu, click Contacts, point to Delete a
Group, and then click the name of the group.

Note
When you delete a group, its members are moved to your
Other Contacts group if they do not already exist there.

To rename a group
• Do one of the following:
• In your Contact List, right-click the name of the group, and then click Rename
Group. Type a new name for the group, and then press ENTER.
• In your Contact List, on the Contacts List menu, point to Rename a Group, and then
click the name of the group. Type a new name for the group, and then press ENTER.

Moving a Contact to a Different Group

You can move contacts to other groups when contacts are displayed in the Contact List. You must
have two or more groups to do this.
To move a contact from one group to another in your Contact List
1. Right-click the contact that you want to move to a different group.
2. On the menu, point to Move Contact To, and then click the new group.

Removing a Contact from a Group

You can remove contacts from a group when contacts are displayed in the Contact List. If there is only
one group and you try to remove the contact from the group, you will be prompted to confirm deleting
the contact altogether.

To remove a contact from a group

1. Right-click the contact that you want to move to a different group.
2. On the menu, click Remove from Group.
3. Click OK to confirm removal of the contact from the group.

Grouping Contacts by Availability

When you display contacts as a Contact List, you can optionally choose to display contacts by
availability. Select the Sort Contacts by Availability option to do this.

Allowing Others to Add You to Their Contact List

Depending on how you have set your desktop alerts options, you can be notified when someone else
wants to add you to his or her Contact List so that you can decide whom you want to be able to see
your status and send you instant messages. If you have enabled the Notify me when someone adds
me to his or her contact list setting and someone wants to add you as a contact, your Contact List will
include a group called People Who Want to Add You.
 Managing Call Forwarding 21

Unless you have explicitly blocked the person from doing so, someone can view your presence
information, depending upon the level of access set for that person, without adding you to their contact
list. For example, a person can view your presence information if your name is returned as a result of a
search. For details about Access Levels, see Access Levels Management later in this guide, and for
information about the Notify setting, see Managing Desktop Alerts Options earlier in this guide.
The People Who Want to Add You group displays the names of other users who want to add you to
their Contact List. You can allow a person to see your status, block a person from seeing your status,
or decide later.
To allow or block the person who wants to add you
1. You are notified that you have been added to someone’s contact list in your Contact List.
The group People Who Want to Add You is added and the name of each person wanting
to add you is entered under the group name. Double-click a person’s name to display the
Approve Contacts page. All contacts wanting to add you at this time are displayed.
The Notification and the Approve Contacts page are shown in the next two figures.

Notification Approve Contacts page

2. On the Approve Contacts page, under the person’s name, do one of the following:
• Clear Add to this contact group and click OK to not add the person to your list and
allow the user to see your Company default presence information.
• Keep Add to this contact group selected, make any changes to Group membership
and This person’s level of access and then click OK. Your choices for level of
access:
o Personal
o Team
o Company (default)
o Public
o Blocked
• Click Block to prevent the person from seeing your status or sending you instant
messages.

Blocking a Contact
You can block a contact from either of the following:
22 Getting Started with Microsoft Office Communicator Web Access (2007 release)

• The Approve Contacts window described above

• The Contact List shortcut menu
To block a contact from the Contact List
1. Right-click the contact’s name that you want to block.
2. Point to Change Level of Access and select Blocked.

3. On the Webpage Dialog page, if you have not previously selected the Don’t show this
message again check box, optionally select the check box and then click OK.
 Managing Call Forwarding 23

4. The contact is now blocked until you unblock that contact. Even after deleting the
contact and re-adding the contact, the contact will still be blocked.

Unblocking a Contact
You can unblock a contact from the Contact List.
To block a contact from the Contact List
1. Right-click the contact’s name that you want to unblock.
2. Point to Change Level of Access and select an access level other than Blocked.
3. On the Webpage Dialog page, if you have not previously selected the Don’t show this
message again check box, optionally select the check box and then click OK.

4. The contact is now unblocked.

Displaying a Contact Card for One of your Contacts

The contact card contains information for a contact.
To display a contact card
• Click the button next to the contact’s name, or right-click the contact name and then select
Display Contact Card.
24 Getting Started with Microsoft Office Communicator Web Access (2007 release)

Tagging Contact for Status Change Desktop Alerts

You can tag a contact so that you are alerted any time the status of the contact changes to Online.
To tag a contact
• In your Contact List, right-click the name of the contact, and then click Tag Contact for
Status Change Alerts.

Access Levels Management

You can manage access levels from the Access Levels Management window.
To display the Access Levels Management window
1. In the Contact List, click the Access Levels Management button.

2. In the Contact List menu, select Access Levels Management to display the Access
Levels Management window.
 Managing Call Forwarding 25

Child categories of groups are domains. There are two default domains:
• People in my company
• People in domains connected with my company
You can add new Domains and Public Domains, and delete domains other than the default domains.

Adding a New Domain

You can add a domain.
To add a domain
1. From the Access Levels Management window, right-click the group to which you want to
add the domain, and then select Add New Domain.
2. Type the name of the new domain in the text box, for example, example.com.
3. A new domain is added as a child of the group.

Adding a Public Domain

You can add one Public domain.
To add a public domain
1. From the Access Levels Management window, right-click the Public group, and then
select Add Public Domain.
2. The new public domain is added as a child of the Public group.

Deleting a Domain
You can delete a domain that you have added. You cannot delete a default domain.
To delete a domain
• From the Access Levels Management window, right-click the domain that you want to
delete, and select Delete Domain.

Changing Contact Level of Access

The level of access that you set for a contact determines how much of your presence information they
can see when you are listed in their Contact List. When you first add your contacts, they are given one
of two default levels of access (Company or Public), depending upon their relationship to your
organization:
• Company is assigned to contacts that belong to the same organization as you.
• Public is assigned to all other contacts.
You can set your level of access for each contact to one of the following:
• Personal contacts see your published contact information including home and mobile
phone numbers as well as schedule and availability details.
• Team contacts see your published work and mobile phone numbers, plus schedule and
availability details. Contacts at this level may interrupt you when your status is Do Not
Disturb.
• Company contacts see your work contact information. If you have Outlook 2003 or later
and Office Communicator 2007 installed, Office Communicator can gather calendar and
other Outlook related information and provide the information to Communicator Web
Access for display in the contact card.
• Public contacts see your name, e-mail address, title, company, and your status.
• Blocked contacts cannot send you instant messages and they can only see your name and
e-mail address. Your status appears as Offline.
26 Getting Started with Microsoft Office Communicator Web Access (2007 release)

To change level of access for your contacts

• Right-click the contact for which you want to change the level of access, point to Change
Level of Access, and then select the access level you want for that specific contact.

Checking Another User’s Presence

Information
In your Contact List, the current presence information for each contact appears next to his or her name.
You can click the button next to the contact’s name to see further details, such as phone numbers,
personal notes, or calendar information.
Figure 4: Contact’s Phone Numbers

The details appear in the contact’s Contact Card, as shown in the next figure. The contact, whom Alice
has designated as a Personal level of access, is viewing Alice’s Contact Card.
Figure 5: Contact Card

If you have Outlook 2003 or later and Office Communicator 2007 installed, Office Communicator can
gather calendar and other Outlook related information and provide the information to Communicator
Web Access for display in the Contact Card.
 Managing Call Forwarding 27

Figure 6: Calendar and Availability From Outlook

Working hour information is only available when you are using Outlook 2007 and when Microsoft
Exchange 2007 with Service Pack 1 is deployed by your administrator. You can also view detailed
presence information for any user by searching for the user and clicking the button next to his or her
name in the search results.
If there are other organizations with which your organization has established a direct connection, you
can also search for people in those organizations, view their presence information, and send them
instant messages.
To find someone by name
• In the Search box, type the person's display name or sign-in name, and then press the
ENTER key. Up to 10 results appear in the results area.

Note
To search for a person in an external organization, you must
type the full sign-in name that the person uses for instant
messaging, for example, someone@example.com.

To find someone by using other search criteria

1. In the Search box, type the Display Name or E-mail Address of the contact you are
searching for, and then press the ENTER key.
2. You can change the search criteria next to the Search box. Click the drop-down arrow and
then click the search criteria that you want, enter that information, and press the ENTER
key. Your search criteria options are:
28 Getting Started with Microsoft Office Communicator Web Access (2007 release)

Managing Conversations and

Conferences
A conversation is a peer-to-peer instant message session between two (only) participants. A
conference is a multiparty, SIP-signaling conversation centrally controlled by a multipoint control unit
(MCU). Usually, an instant message session with more than two participants is a conference.
You can start a conversation or conference and you can manage existing conversations from the
Conversation window using two menus. From the Invite menu, accessible from the Invite button, you
can:
• Invite Someone
• Lock this conversation
The Participant menu options, available by right-clicking the participant’s name in the Conversation
window, depend upon the following:
• Your role in the conversation/conference
• The role of the participant, which you right-clicked to get the menu
• Your level of access
• The participant’s level of access
• The number of participants
Depending upon the previous items, you can use this menu to perform the following actions on the
participant that you right-clicked:
• Invite to New Conversation
• Remove from Conversation
• Invite to Conference
• Make Leader
• Remove from Conference
The next figure shows these two menus.
 Managing Call Forwarding 29

Figure 7: Invite menu Figure 8: Participant menu

While you are participating in a peer-to-peer instant message conversation, you can invite one or more
people to join. Three or more participants is classified as a conference. You can invite up to 32 people
to the same instant message conference.
A conference distinguishes between a conference leader and the two or more conference participants.
The leader has additional functionality in addition to the functionality that participants have. Any
participant in a conference, including the leader, can invite one of the other participants or leader to a
separate conversation.
The person who initially adds the third person is the leader. If a participant leaves a three-party
conference, conversation functionality is restored. If the leader leaves a four-party conference, the
leader must promote a participant to a leader, or there will be no leader among the remaining
participants.
The leader, of which there can be more than one in a conference, has the following additional
functionality:
• Lock a conference to other participants
• Remove a participant
• Promote a participant as the leader
30 Getting Started with Microsoft Office Communicator Web Access (2007 release)

To add participants to an existing conversation or conference

1. In the Conversation window, click Invite to display the Invite Someone page.

2. On the Invite Someone page, do one of the following:

• Click the name of the contact that you want to add to the conversation, and then click
OK.
• In the Search box, type the person's display name or sign-in name, and then press the
ENTER key. In the results list, click the person's name, and then click OK.

Note
When there are many participants, it can take time for
everyone to be added to the conversation, because each person
on the list must accept, decline, or ignore the invitation before
the next invitation can be delivered. After a short period of
time, if someone has not responded, the invitation will be
automatically accepted.

To lock a conversation or conference

1. At the top of the Conversation window, click the arrow next to Invite.
2. Click Lock this conversation.
To remove a participant
1. Right-click the participant that you want to remove.
2. Click Remove from conversation.
The participant can join the meeting again, unless the conference is locked.
To promote a participant
1. Right-click the participant that you want to promote.
2. Click Make Leader.
 Managing Call Forwarding 31

Starting a Conversation
You can send instant messages to people on your Contact List, or you can search for people who are in
your organization but who are not on your Contact List so that you can view their information and
send them an instant message. If you have created contact groups, you can send an instant message to
all members of a group.
If there are other organizations with which your organization has established a direct connection, you
can send instant messages to people from that organization.
To send an instant message
1. Do one of the following to select the person to whom you want to send the instant
message:
• In your Contact List or search results, right-click the person’s name, and then click
Send an Instant Message to open the Conversation window.
• In your Contact List or search results, double-click the name of the person to open the
Conversation window.
• In the Search box, type a name, e-mail address, or any part of the name, and then
press the ENTER key. Right-click the person's name in the results list, and then click
Send an Instant Message to open the Conversation window.

Note
When searching for a person in an external organization, you
must type the sign-in name they use for instant messaging, for
example someone@example.com.

2. In the Conversation window, type your message in the text area of the window, and then
press the ENTER key.
To send an instant message to all members of a group
1. In your Contact List, right-click the name of the group, and then click Send an Instant
Message.
2. In the Conversation window, type your message in the text area of the window, and then
press the ENTER key. If there is one member in a group, this starts a conversation. If there
are two or more members in a group, this starts a conference.

Note
An instant messaging conversation can accommodate as many
as 32 participants, including yourself. If you create a group that
has more than 31 members, you cannot send an instant
message to that group.

Changing Text Appearance

In the Conversation window, you can change the way the text appears in the current conversation by
changing the font, color, and whether text appears as bold, italic, or underlined. You can also change
the text size in your Conversation window, but changing the text size in your window does not change
the text size in the windows of other people who are participating in the conversation.

Note the appearance of instant message text

To change
You can also change the default text appearance for all of your
instant messages. For details, see Managing General Options
earlier in this guide.
32 Getting Started with Microsoft Office Communicator Web Access (2007 release)

1. Click the Font button at the bottom of the Conversation window.

2. In the appropriate lists, click the font and size that you want.
3. Click the other features that you want, including bold, italics, or underlined. Click the font
color that you want.
4. When all the settings are set, click OK.

Using Emoticons
In the Conversation window, you can add emoticons to your instant messages. On the Edit menu,
Display Emoticons in Instant Messages must be selected.
To insert an emoticon into an instant message
1. In the text area of the Conversation window, place the pointer where you want to insert the
emoticon.
2. Click the Emoticon button to display available emoticons.

3. Click the emoticon that you want to insert. The emoticon will appear in text format until
you press the ENTER key.

Creating a Conference
You can create a conference either by initiating a conference with three or more people, including
yourself, or you can add a participant to a peer-to-peer conversation.

Initiating a Conference
You can initiate a conference by sending an instant message to an entire group with three or more
members in that group. You can also select three or more participants individually to invite to a
conference.
To initiate a conference by selecting two or more participants individually
1. From the Contact List, open a Conversation window with one of your contacts either by
double-clicking a contact’s name or right-clicking the contact’s name and selecting Send
and Instant Message.
 Managing Call Forwarding 33

2. In the Conversation window, click Invite.

3. In the Invite Someone window, select two or more contacts that you want to invite to the
conference, and then click OK.
4. In the Conversation window, type your message and then press the ENTER key.

Creating a Conference by Adding people to a Conversation

While you are participating in an instant message conversation, you can invite more people to join.
You can invite as many as 31 people to the same instant message conversation.
To add more people to an instant message conversation
1. In the Conversation window, click Invite and then select Invite Someone.
2. In the Invite Someone window, do one of the following:
• Click the name of the contact that you want to add to the conversation, and then click
OK.
• In the Search box, type the person's display name or sign-in name, and then press the
ENTER key. In the results list, click the person's name, and then click OK.

Note
If you invite a large number of participants at one time, it can
take time for everyone to be added to the conversation,
because each person on the list must accept, decline, or ignore
the invitation before the next invitation can be delivered. After
a short period of time, if someone has not responded, the
invitation is automatically accepted.

Inviting Someone to a Conversation or a Conference

You can invite someone to a conversation or conference.
To invite someone to a conversation or conference
1. From the Contact List, open a Conversation window with one of your contacts either by
double-clicking a contact’s name or right-clicking the contact’s name and selecting Send
and Instant Message.
2. In the Conversation window, click Invite.
3. In the Invite Someone window, select two or more contacts that you want to invite to the
conference, and then click OK.
4. In the Conversation window type your message and then press the ENTER key.

Locking the Conversation or Conference

Only a leader can lock the conversation or conference.
To lock a conversation or conference
• If you are the leader, in the Conversation window, click the arrow next to Invite and then
click Lock this conversation.

Unlocking the Conversation or Conference

Only a leader can unlock the conversation or conference.
To unlock a conversation or conference
34 Getting Started with Microsoft Office Communicator Web Access (2007 release)

• If you are the leader, in the Conversation window, click the arrow next to Invite and then
click the check mark next to Lock this conversation to unlock the conversation.

Inviting an Existing Participant to a New Conversation

Anyone can invite one of the conference participants in an ongoing conference to a new conversation.
To invite an existing conference participant to a new conversation
• In the Conversation window, right-click the participant with which you want to start a new
conversation, and then click Invite to New Conversation.

Removing (Ejecting) a Participant From an Existing

Conversation
Only a leader can eject a participant from a conference, and the conference must not be locked. A
participant cannot be ejected from a locked conference.
To remove a participant from an existing conference or conversation
• If you are the leader, and the conference is not locked, right-click the participant that you
want to eject, and then click Remove from Conversation.

Inviting a New Participant to an Existing Conference

or Conversation
At any time during a conversation or conference that is not locked, any participant can invite another
participant to the ongoing conversation or conference.
To invite a participant to a conversation or conference
1. In the Conversation window of an unlocked conversation or conference, click Invite.
2. In the Invite Someone window, select one or more participants to invite to the conference,
and then click OK.

Making a Participant the Leader

The leader can promote a participant to leader, which will demote the prior leader to a participant.
To promote a participant to leader
• If you are the leader, on the Conversation window, right-click the participant you want to
make leader, and then click Make Leader.

Managing Call Forwarding

You can manage call forwarding only if Unified Communications (UC) is enabled for you by your
administrator. If it is enabled, you will see the call forwarding button. If it is not enabled, you will not
see the call forwarding button.
 Managing Call Forwarding 35

Figure 9: UC Enabled - ON Figure 10: UC Not Enabled

Figure 11: UC Enabled - OFF

When UC is enabled, you manage standard call forwarding options from the Incoming Calls menu.
To change call forwarding settings
1. Click the Call Forwarding button to display the Incoming Calls window.
2. On the Incoming Calls menu, point to the Forward Calls To option to display the menu,
or click Call-Forwarding Settings to display the Call-Forwarding Settings window.

3. Do one of the following

• If in Step 2 you pointed to Forward Calls To, select one of the options offered in the
menu.
36 Getting Started with Microsoft Office Communicator Web Access (2007 release)

• If in Step 2 you clicked Call-Forwarding Settings, make needed changes, and then
click OK.

Specifying Phone Numbers

Communicator Web Access now supports phone number normalization, which is the conversion of a
number entered in a format other than the “desired” format, into a number in the “desired” format. For
phone normalization to be active, it must be enabled by your administrator on the server.
If the server is not configured for phone normalization, you must enter the number using the E164
Format. Enter a "plus" sign (+), followed by the country code, and then followed by the local number.
Phone numbers should contain only the plus sign, followed by digits +0123456789. The following
table gives a few examples of how to convert a local number into an International Format number.
Table 3: International Number Format

Country/Regio Country Code Local Number E164

n
China 86 (10) 5555XxXx +86105555XxXx
France 33 06 87 71 XxXx +33068771XxXx
United Kingdom 44 07700 954 XxX +4407700954Xx
X
United States 1 (555) 555-0100 +15555550100
Venezuela 58 (0295) 416, 72, +58029541672X
Xx x

Redirecting Audio Calls

From Communicator Web Access, you can redirect incoming audio calls
When you are enabled for Enterprise Voice by your administrator, you can configure audio call
forwarding and redirection in Communicator Web Access to a phone/audio device so that you can
participate in audio calls and conferences. These audio calls are also called Voice over IP (VoIP).
 Managing Call Forwarding 37

How you can forward calls depends on whether you are enabled for Unified Messaging (UM) and
Unified Communications (UC). The following table summarizes this usage:
Table 4: Call Forwarding
Enabled for UC Disabled for UC
Enabled for UM Can receive call from Can receive call from
Office Communicator Office Communicator
2007 and the PSTN 2007
Can reply with instant Can reply with instant
message, or can message
deflect to PSTN number Cannot configure call
or voice mail forwarding
Can configure call
forwarding to PSTN
number, SIP URI, or
voice mail
Disabled for UM Can receive call from
Office Communicator
2007 and the PSTN
Can reply with instant
message, or can
deflect to PSTN number
Can configure call
forwarding to PSTN
number or SIP URI
Communicator Web Access does not support remote call control.
When you are enabled for Unified Communications, you can set the Forward Calls to option in the
Call-Forwarding Settings page. If you are not UC-enabled, you will not have access to the Call-
Forwarding Settings page. After doing so, the Incoming Calls menu displays your settings. If you are
subsequently disabled for Unified Communications, the Incoming Call menu detects this and switches
your settings to Do Not Forward Calls.
You can specify how to handle these incoming audio calls and where to redirect the calls to if you
choose to participate. You can choose to:
• Redirect audio invites to voice mail if you are enabled for Unified Messaging.
• Redirect audio invites to a specified phone number or contact.
• Reply to the audio invite with an instant message.
• Decline the audio invite by closing the audio invitation. This results in the call being
redirected to the number, if specified for unanswered call redirection.
• Do nothing to automatically redirect the call if specified for unanswered calls.
There are two call redirection settings:
• Unanswered period
• Unanswered location
You specify this from the Call-Forwarding Settings page.
The following figure is the alert that you get for an audio call invite.
38 Getting Started with Microsoft Office Communicator Web Access (2007 release)

Figure 12: Redirect Desktop Alert

To forward calls to a new number

1. Select the Forward calls to option.
2. Select New Number from the list box, and then click Configure.
3. Enter the new number in the text box and then click OK.
4. On the Call-Forwarding Settings page, click OK.
To Forward calls to a Contact
1. Select the Forward calls to option.
2. Select Contact from the list box, and then click Configure.
3. On the Select a contact page, select the contact to whom you want to forward calls, and
then click OK.
4. On the Call-Forwarding Settings page, click OK.
To simultaneously ring this additional number
1. Select the Simultaneously ring this additional number option.
2. Select the number from the list box, or select New Number to add a new number to the
list, which you can subsequently select.
3. On the Call-Forwarding Settings page, click OK.
To redirect unanswered calls
1. Select the contact or phone number from the list that you want to forward unanswered calls
to.
2. If the contact or number that you want to forward to is not in the list, select Contact or
New Number to add a new contact or number, respectively, to the list.
3. On the Call-Forwarding Settings page, click OK.
To apply these settings only during your working hours
1. Select the Only apply these settings during my working hours specified in Outlook
check box.
2. Click OK.