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Alcatel-Lucent IP Telephony Post-Sales Training offer Enterprise Education and Partner Program October, 2010 •1 | IP
Alcatel-Lucent IP Telephony
Post-Sales Training offer
Enterprise Education and Partner Program
October, 2010
•1 | IP Telephony Training Offer | October 2010
All Rights Reserved © Alcatel-Lucent 2010
Summary • • • Legend Training offer overview for IP Telephony Office Communication Solutions 2010 •
Summary
Legend
Training offer overview for IP Telephony
Office Communication Solutions 2010
• For Newcomers
• For Experienced
Business integrated Communication Solution - R 2.x
• For Newcomers
• For Experienced
OmniPCX Enterprise R9.x
• Newcomers
• For Experienced
•2 | IP Telephony Training Offer | October 2010
All Rights Reserved © Alcatel-Lucent 2010

Alcatel-Lucent

Legend

DIRECTION OF READING VALUE ADDED OPTIONS To complement the basic portfolio by value added solutions or
DIRECTION OF READING
VALUE ADDED OPTIONS
To complement the basic portfolio by value added solutions or applications:
Configuration & administration of complementary features, associated solutions & applications
SOLUTION BASED
To answer to customer standard customization:
Configuration & administration of services & advanced features
STARTER PACK
For a quick start of the solution:
Install the solution, the infrastructure and ensure the start up of the system
FUNDAMENTALS

3 | IP Telephony Training Offer | October 2010

All Rights Reserved © Alcatel-Lucent 2010

Alcatel-Lucent Legend DIRECTION OF READING VALUE ADDED OPTIONS To complement the basic portfolio by value added

Alcatel-Lucent

Legend (Continued)

     

Associated

 

Profile

Training course

Description (including audience)

Certification

 

I=x h Course Name C=x d Reference V=x d
I=x h
Course Name
C=x d
Reference
V=x d

Optional training course

 
I=x h Course Name C=x d Reference V=x d
I=x h
Course Name
C=x d
Reference
V=x d

Training course for expert engineers in charge of complex

I=x h Course Name C=x d Reference V=x d Training course for expert en gineers in
 
POSTSALES
POSTSALES

configurations, installation & remote service support

 
I=x h Course Name C=x d Reference V=x d
I=x h
Course Name
C=x d
Reference
V=x d

Training course for field engineers in charge of advanced configurations, installation and service support

I=x h Course Name C=x d Reference V=x d Training course for field engi neers in
 
I=x h Course Name C=x d Reference V=x d
I=x h
Course Name
C=x d
Reference
V=x d

Training course for presales engineers who design large/complex

I=x h Course Name C=x d Reference V=x d Training course for presales en gineers who
 
PRESALES
PRESALES

networking projects

 
I=x h Course Name C=x d Reference V=x d
I=x h
Course Name
C=x d
Reference
V=x d

Training course for presales engineers who design standalone projects

I=x h Course Name C=x d Reference V=x d Training course for presales en gineers who
 
SALES
SALES
 
I=x h Course Name C=x d Reference V=x d
I=x h
Course Name
C=x d
Reference
V=x d

Training course for sales representatives who sell Alcatel-Lucent

SALES I=x h Course Name C=x d Reference V=x d Training course for sales representatives who

Alcatel-Lucent OmniPCX Enterprises and solutions

 

I=x h Course Name C=x d Reference V=x d
I=x h
Course Name
C=x d
Reference
V=x d

Fundamentals training course

 
I=x h •Course Name C=x d •Reference V=x j
I=x h
•Course Name
C=x d
•Reference
V=x j

Training course for administrators who are responsible for

 

ADMINISTRATORS

 

system, network, operation, maintenance and IP Telephony

 

administration

 
I=x h Course Name C=x d Reference V=x d
I=x h
Course Name
C=x d
Reference
V=x d

Training course for end-users who require information on

 
END USERS
END USERS

Telephony, IP Touch Phone facilities, My Instant Communicator and OmniTouch Contact Center

•= Commercial Package 1CP I = xh Individual learning, in hours C= xd Classroom learning, in
•= Commercial Package
1CP
I = xh Individual learning, in hours
C= xd Classroom learning, in days
V= xd Virtual learning, in days

4 | IP Telephony Training Offer | October 2010

All Rights Reserved © Alcatel-Lucent 2010

Alcatel-Lucent Legend (Continued) Associated Profile Training course Description (including audience) Certification — I=x h Course Name

Training offer for IP Telephony

Office Communication Solutions Q4, 2010 OmniPCX Enterprise Corporate Communication Solutions Applications Business Integrated Communication Solutions (BiCS)
Office
Communication
Solutions Q4, 2010
OmniPCX Enterprise
Corporate Communication Solutions
Applications
Business Integrated
Communication
Solutions (BiCS)
1
CP
ACSE Corporate R9
Package
I=30 h
C=32 d
ENTPTX104
OmniMessage 4365
Expert
C=5 d
1
Multisite Network
I=6 h
CP
4635TE312
ACSE OCS 2010
Package
ENTPTE902
C=5 d
I=4 h
C=13 d
OF00TX100
OmniMessage 4635
Installation &
On Site Mobility DECT
Security Access
I=4 h
C=2 d
Advanced
C=3 d
Maintenance
C=3 d
ENTPTE910
ENTPTE912
C=1 d
4635TE310
BICSTE210
Certified Advanced
Level 2
C=5 d
OF00TE801
Business Communication Solutions
1
CP
Certified Advanced
ACFE BiCS Package
I=4 h
1
DECT Expert
I=16 h
CP
Level 1
C=2 d
C=5 d
OF00TE800
ACSE Business R9
Package
AP00TE085
BICSTX001
C=15 d
I=20 h
C=24 d
ENTPTX101
VoIP Advanced &
Backup
I=6 h
C=5 d
Starter Pack
I=2 h
ENTPTE904
Hotel/Healthcare
Applications Starter
I=8 h
C=3 d
OF00TE810
C=2 d
ENTPTE909
BICSTE201
C=5 d
CPU Loading &
Architecture
I=1 h
C=5 d
ENTPTE903
Voice Starter
I=8 h
1
CP
BICSTE200
C=10 d
Starter Pack
I=8 h
ACFE OXE R9 Package
I=10 h
ENTPTE900
C=10 d
ENTPTX100
C=10 d
POST-SALES

5 | IP Telephony Training Offer | October 2010

All Rights Reserved © Alcatel-Lucent 2010

Training offer for IP Telephony Office Communication Solutions Q4, 2010 OmniPCX Enterprise Corporate Communication Solutions Applications
Office Communication Solutions 2010 •6 | IP Telephony Training Offer | October 2010 All Rights Reserved
Office Communication Solutions 2010
•6 | IP Telephony Training Offer | October 2010
All Rights Reserved © Alcatel-Lucent 2010

Alcatel-Lucent Office Communication Solutions 2010

Postsales Newcomer Learner

ACFE level

VALUE ADDED OPTIONS OmniPCX Office Convergence for SMB C = 2 d C = 3 d
VALUE ADDED OPTIONS
OmniPCX Office
Convergence for SMB
C = 2 d
C = 3 d
Additional Pack
Extended
Communication Server
Installation
I =
1 h
C = 1 d
DT00CTE846
OF00CTE820
OF00CTE830
STARTER PACK
Duration: I=2 h - C=2 d
ACFE Office
Office Communications
Communication
Solutions Starter Pack
I = 2 h
C = 2 d
Solutions 2010
OF00TC1W13
OF00CTE810
30 MCQ: 45 min

FUNDAMENTALS

Alcatel-Lucent Office Communication Solutions 2010

Postsales Newcomer Learner

ACSE level

VALUE ADDED OPTIONS SOLUTION BASED Duration: I=4 h - C=10 d TAP-Lab Office ACSE Office Communications
VALUE ADDED OPTIONS
SOLUTION BASED
Duration: I=4 h - C=10 d
TAP-Lab Office
ACSE Office
Communications
Communications
C = 2 d
Solutions 2010
Solutions
OF00TC2C13
OF00TA0A9
60 MCQ: 1 h / lab: 3 h
Certified Advanced
C = 5 d
Level 2
OF00CTE801
Certified Advanced
I = 4 h
Level 1
C = 5 d
OF00CTE800

FUNDAMENTALS

Alcatel-Lucent Office Communication Solutions 2010

Postsales Newcomer Learner

Added Value Options

VALUE ADDED OPTIONS OmniTouch Call Center Office C = 2 d OF00CTE807 I = 6 h
VALUE ADDED OPTIONS
OmniTouch Call Center
Office
C = 2 d
OF00CTE807
I = 6 h
VoIP & Multi-Site
C = 2 d
OF00CTE806
Extended
Communication Server
C = 5 d
OF00CTE803
Or
Extended
Communication Server
Starter
C = 3 d
OmniSwitch Stackable
LAN Switch R6
Convergence for SMB
C = 3 d
C = 3 d
DT00CTE846
DT00CTE845
OF00CTE833

FUNDAMENTALS

I = 30mn
I = 30mn

Technology Overview Series: LAN

TBU30052W

1 h I =
1
h
I =

Technology Overview

Series: IP Overview

TGK30001W

Alcatel-Lucent Office Communication Solutions 2010

Postsales Experienced Learner From ACSE OXO R4/R5 to ACSE OCS 2010 VALUE ADDED OPTIONS ACSE Office
Postsales Experienced Learner From ACSE OXO R4/R5 to ACSE OCS 2010
VALUE ADDED OPTIONS
ACSE Office
Communications
Solutions 2010
TAP-Lab Office
Communications
OF00TC2C13
C = 2 d
60 MCQ: 1 h / lab: 3 h
Solutions
OF00TA0A9
ACSE OXO R4/R5 to
OCS 2010
Fast upgrade
I =
1
h
C = 4 d
OF00CTE824

FUNDAMENTALS

Alcatel-Lucent Office Communication Solutions 2010

Postsales Experienced Learner

From ACSE OCS 2007 to ACSE OCS 2010

VALUE ADDED OPTIONS ACSE Office Communications Solutions 2010 OF00TC2C13 TAP-Lab Office 60 MCQ: 1 h /
VALUE ADDED OPTIONS
ACSE Office
Communications
Solutions 2010
OF00TC2C13
TAP-Lab Office
60 MCQ: 1 h / lab: 3 h
Communications
C = 2 d
Solutions
OF00TA0A9
•ACSE Office
Communication
•Solutions 2007 to
2010 upgrade
•OF00WTE823 or
I = 10 h
Or
C = 2 d
OF00CTE823

FUNDAMENTALS

Alcatel-Lucent Office Communication Solutions 2010 Postsales Experienced Learner From ACSE OCS 2008/09 to ACSE OCS 2010

ACSE Office Communications Solutions 2010 Note: Questions based on topics of this upgrade course OF00TC2U14 20
ACSE Office
Communications
Solutions 2010
Note: Questions based on
topics of this upgrade course
OF00TC2U14
20 MCQ: 45 min
ACSE Office
Communications
Solutions 2008 to 2010
Upgrade
I = 5 h
OF00WTE822

FUNDAMENTALS

Alcatel-Lucent Office Communication Solutions 2010 Postsales Experienced Learner From ACSE Spring to Fall OCS 2010 •ACSE
Alcatel-Lucent Office Communication Solutions 2010
Postsales Experienced Learner From ACSE Spring to Fall OCS 2010
•ACSE Office
Communication
•Solutions 2010 Spring
to Fall upgrade
I = 3 h
•OF00WTE821

FUNDAMENTALS

Alcatel-Lucent Office Communication Solutions 2010

Postsales Experienced Learner

From ACFE OCS 2010 to ACSE OCS 2010

VALUE ADDED OPTIONS ACSE Office Communications Solutions 2010 OF00TC2C13 60 MCQ: 1 h / lab: 3
VALUE ADDED OPTIONS
ACSE Office
Communications
Solutions 2010
OF00TC2C13
60 MCQ: 1 h / lab: 3 h
Certified Advanced
TAP-Lab Office
C = 5 d
Level 2
Communications
C = 2 d
OF00CTE801
Solutions
OF00TA0A9
Extended
Communication Server
Installation
I =
1 h
C = 1 d
OF00CTE830
OmniPCX Office
C = 2 d
Additional Pack
OF00CTE820

FUNDAMENTALS

Business integrated Communication Solution - R 2.x •7 | IP Telephony Training Offer | April 2010
Business integrated Communication
Solution - R 2.x
•7 | IP Telephony Training Offer
|
April 2010
All Rights Reserved © Alcatel-Lucent 2010

Alcatel-Lucent Business integrated Communication Solution - R 2.x

Postsales - Newcomer Learner

•STARTER PACK •Duration: I=16 h - C=15 d ACFE BiCS R2 BICSTC2C0 30 MCQ: 45 min
•STARTER PACK
•Duration: I=16 h - C=15 d
ACFE BiCS R2
BICSTC2C0
30 MCQ: 45 min
I = 8 h
Applications Starter
C = 5 d
BICSTE201
Voice Starter
I = 8 h
C = 10 d
BICSTE200
Basic Telephony
C = 2 d
FG00TE082
FONDAMENTALS

6 | Alcatel-Lucent Business inte grated Communication Solution Training Offer | January 07, 2010

All Rights Reserved © Alcatel-Lucent 2009

Alcatel-Lucent Business integrated Communication Solution - R 2.x Postsales - Newcomer Learner •STARTER PACK •Duration: I=16

Alcatel-Lucent Business integrated Communication Solution - R 2.x

Postsales - Experienced Learner

BiCS Leverage for Voice & Applications Experienced BiCS Applications Leverage for Voice only Experienced ACFE BiCS
BiCS Leverage for Voice & Applications Experienced
BiCS Applications Leverage for Voice only Experienced
ACFE BiCS R2
Note: questions of the
certification concern
the subjects of the
“Voice starter” &
“Applications starter”
training courses (ref:
ACFE BiCS R2
BICSTC2C0
BICSTC2C0
30 MCQ: 45 min
30 MCQ: 45 min
BICSTE200 &
BICSTE201)
I = 8 h
Applications Starter
C = 5 d
BICSTE201
Installation &
Installation &
C = 3 d
C = 3 d
Maintenance
Maintenance
BICSTE210
BICSTE210
ACFE OmniPCX
Enterprise level
ACFE OmniVista
4760 NMC level
•ACFE OmniTouch
•8400 ICS level
ACFE OmniPCX
Enterprise level
FONDAMENTALS

7 | Alcatel-Lucent Business inte grated Communication Solution Training Offer | January 07, 2010

All Rights Reserved © Alcatel-Lucent 2009

Alcatel-Lucent Business integrated Communication Solution - R 2.x Postsales - Experienced Learner BiCS Leverage for Voice
OmniPCX Enterprise R9.x •8 | IP Telephony Training Offer | April 2010 All Rights Reserved ©
OmniPCX Enterprise R9.x
•8 | IP Telephony Training Offer
|
April 2010
All Rights Reserved © Alcatel-Lucent 2010

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (ACFE level)

STARTER PACK Duration: I=8 h - C=10 d ACFE OmniPCX Enterprise R9 ENTPTC2C8 30 MCQ: 45
STARTER PACK
Duration: I=8 h - C=10 d
ACFE OmniPCX
Enterprise R9
ENTPTC2C8
30 MCQ: 45 min
Starter Pack
Enterprise
I = 8 h
C = 10 d
Users Profiles
I = 2 h
ENTPWB901
ENTPTE900

FUNDAMENTALS

I = 1 h •TGK30001W •Technology Overview Series: IP Overview
I =
1 h
•TGK30001W
•Technology Overview
Series: IP Overview
•Technology Overview Series: LAN •TBU30052W I= 30min
•Technology Overview
Series: LAN
•TBU30052W
I= 30min

6 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

•Technology Overview Series: WAN I= 15min •3EY0SA065
•Technology Overview
Series: WAN
I= 15min
•3EY0SA065

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (ACSE Business level)

BUSINESS SOLUTION BASED Duration: I=18 h - C=20 d ACSE OmniPCX •Tap Lab OmniPCX Enterprise C
BUSINESS SOLUTION BASED
Duration: I=18 h - C=20 d
ACSE OmniPCX
•Tap Lab OmniPCX
Enterprise
C = 2 d
or
C = 3 d
Enterprise
Business R9
•ENTPTA0A9 or
ENTPTC0C13
ENTPTA0A10
60 MCQ: 1 h / lab: 2.5 h
•R9.0 to R9.1 upgrade
I = 3 h
Part of the ACSE OmniPCX Enterprise
Business & Corporate certification scope
•ENTPWB970
I = 6 h
•VoIP Advanced &
Backup
C = 5 d
•ENTPTE904
I =
1 h
•CPU loading &
Architecture
C = 5 d
•ENTPTE903
Starter Pack
Enterprise
I = 8 h
C = 10 d
VoIP Technologies
I = 8 h
FG00WB065
ENTPTE900
FUNDAMENTALS

7 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (ACSE Business level) BUSINESS SOLUTION BASED Duration: I=18

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (ACSE Corporate level)

CORPORATE SOLUTION BASED Duration: I=28 h - C=28 d ACSE OmniPCX •Tap Lab OmniPCX Enterprise C
CORPORATE SOLUTION BASED
Duration: I=28 h - C=28 d
ACSE OmniPCX
•Tap Lab OmniPCX
Enterprise
C = 2 d
or
C = 3 d
Enterprise
Corporate R9
•ENTPTA0A9 or
ENTPTC0C12
ENTPTA0A10
60 MCQ: 1 h / lab: 2.5 h
•R9.0 to R9.1 upgrade
I = 3 h
Part of the ACSE OmniPCX Enterprise
Business & Corporate certification scope
•ENTPWB970
•On Site Mobility DECT
•Multi Site Network
I = 6 h
C = 5 d
•Security Access
C = 2 d
I = 4 h
C = 1 d
•ENTPTE910
•ENTPTE902
•ENTPTE912
Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (ACSE Corporate level) CORPORATE SOLUTION BASED Duration: I=28

FUNDAMENTALS

ACSE OmniPCX Enterprise Business R9

8 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (ACSE Corporate level) CORPORATE SOLUTION BASED Duration: I=28

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (Value Added Options: global view)

VALUE ADDED OPTIONS •OmniMessage 4635 •See details page 10 C = 8 d •OmniMobility DECT •See
VALUE ADDED OPTIONS
•OmniMessage 4635
•See details page 10
C = 8 d
•OmniMobility DECT
•See details page 12
C = 2 d
I =
1 h
•Free Desktop Mobility
C = 2 d
•ENTPTE911
•Hotel /healthcare
•See details page 11
C = 3 d
•OmniTouch 8440
Messaging Services
•See details page 13
C = 3 d
•IP Touch Security
Solution
I = 12 h
C = 3 d
•ENTPTE905
•Off Site Mobility
I = 12 h
•ENTPWB907
ACSE OmniPCX
Enterprise Business R9
Starter Pack
Enterprise
I = 8 h
C = 10 d
ENTPTE900
FUNDAMENTALS

9 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (Value Added Options: global view) VALUE ADDED OPTIONS

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (Value Added Options: OmniMessage 4635)

VALUE ADDED OPTIONS ACSE OmniMessage 4635 R5.x 4635TC0C1 40 MCQ: 45 Min / lab: 2.5 h
VALUE ADDED OPTIONS
ACSE
OmniMessage
4635 R5.x
4635TC0C1
40 MCQ: 45 Min / lab: 2.5 h
•OmniMessage 4635
Expert
C = 5 d
•4635TE312
•OmniMessage 4635
Advanced
C = 3 d
•4635TE310
Starter Pack
Enterprise
I = 8 h
C = 10 d
ENTPTE900
FUNDAMENTALS
Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (Value Added Options: OmniMessage 4635) VALUE ADDED OPTIONS

10 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (Value Added Options: OmniMessage 4635) VALUE ADDED OPTIONS

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (Value Added Options: Hotel/Healthcare)

VALUE ADDED OPTIONS ACFE Hotel / Healthcare ENTPTC2C3 30 MCQ: 45 min •Hotel / Health care
VALUE ADDED OPTIONS
ACFE
Hotel / Healthcare
ENTPTC2C3
30 MCQ: 45 min
•Hotel / Health care
C = 3 d
•ENTPTE909
Starter Pack
Enterprise
I = 8 h
C = 10 d
ENTPTE900
FUNDAMENTALS

11 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (Value Adde d Options: Hotel/Healthcare) VALUE ADDED OPTIONS

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (Value Added Options: OmniMobility DECT)

VALUE ADDED OPTIONS ACSE OmniMobility DECT AP00TC0C0 40 MCQ: 45 Min / lab: 2.5 h OmniMobility
VALUE ADDED OPTIONS
ACSE
OmniMobility
DECT
AP00TC0C0
40 MCQ: 45 Min / lab: 2.5 h
OmniMobility Expert
C = 2 d
AP00TE085

FUNDAMENTALS

Starter Pack

Enterprise

ENTPTE900

I = 8 h C = 10 d
I = 8 h
C = 10 d

12 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (Value Added Options: OmniMobility DECT) VALUE ADDED OPTIONS

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (Value Added Options: 8440 Messaging Services)

VALUE ADDED OPTIONS •Advanced C = 2 d •8440TE601 ACFE OmniTouch 8440 MS R6 •Starter C
VALUE ADDED OPTIONS
•Advanced
C = 2 d
•8440TE601
ACFE OmniTouch
8440 MS R6
•Starter
C = 3 d
•8440TE600
8440TC1C1
30 MCQ: 45 min
Starter Pack
Enterprise
I = 8 h
C = 10 d
ENTPTE900
FUNDAMENTALS

13 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Newcomer (Value Added Options: 8440 Messaging Services) VALUE ADDED

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Experienced already Business R8 Certified

VALUE ADDED OPTIONS SOLUTION BASED ACSE OmniPCX Enterprise Corporate R9 ENTPTC0C12 60 MCQ: 1 h /
VALUE ADDED OPTIONS
SOLUTION BASED
ACSE OmniPCX
Enterprise
Corporate R9
ENTPTC0C12
60 MCQ: 1 h / lab: 2.5 h
•Multi Site Network
I = 6 h
C = 5 d
•Security Access
I = 4 h
C = 1 d
•On Site Mobility DECT
C = 2 d
•ENTPTE902
•ENTPTE912
•ENTPTE910
•Tap Lab OmniPCX
Enterprise
•ENTPTA0A9 or
C = 2 d
or
C = 3 d
ENTPTA0A10
ACSE OmniPCX
Enterprise
•R9.0 to R9.1 upgrade
I = 3 h
Business R9
•ENTPWB970
ENTPTC0U13
20 MCQ: 45 Min
•Upgrade
•R8.x to R9
C = 3 d
•ENTPTE920
ACSE OmniPCX
Enterprise Business R8
FUNDAMENTALS

14 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Experienced already Business R8 Certified VALUE ADDED OPTIONS SOLUTION

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Experienced not yet Business Certified

VALUE ADDED OPTIONS SOLUTION BASED ACSE OmniPCX Enterprise Corporate R9 ENTPTC0C12 60 MCQ: 1 h /
VALUE ADDED OPTIONS
SOLUTION BASED
ACSE OmniPCX
Enterprise
Corporate R9
ENTPTC0C12
60 MCQ: 1 h / lab: 2.5 h
•Multi Site Network
I = 6 h
C = 5 d
•Security Access
I = 4 h
C = 1 d
•On Site Mobility DECT
C = 2 d
•ENTPTE902
•ENTPTE912
•ENTPTE910
•Tap Lab OmniPCX
Enterprise
•ENTPTA0A9 or
C = 2 d
or
C = 3 d
ENTPTA0A10
ACSE OmniPCX
Enterprise
•R9.0 to R9.1 upgrade
I = 3 h
Business R9
•ENTPWB970
ENTPTC0C13
60 MCQ: 1 h / lab: 2.5 h
•Upgrade
•R8.x to R9
C = 3 d
•ENTPTE920
•OmniPCX Enterprise
Business R8
FUNDAMENTALS

15 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Experienced not yet Business Certified VALUE ADDED OPTIONS SOLUTION

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Experienced already R8 Corporate Certified

VALUE ADDED OPTIONS •Tap Lab OmniPCX Enterprise •ENTPTA0A9 or C = 2 d or C =
VALUE ADDED OPTIONS
•Tap Lab OmniPCX
Enterprise
•ENTPTA0A9 or
C = 2 d
or
C = 3 d
ENTPTA0A10
SOLUTION BASED
ACSE OmniPCX
Enterprise
•R9.0 to R9.1 upgrade
Corporate R9
I = 3 h
•ENTPWB970
ENTPTC0U12
20 MCQ: 45 Min
•Upgrade
•R8.x to R9
C = 3 d
•ENTPTE920

FUNDAMENTALS

ACSE OmniPCX Enterprise Corporate R8
ACSE OmniPCX
Enterprise Corporate R8

16 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Experienced already R8 Corporate Certified VALUE ADDED OPTIONS •Tap

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Experienced not yet R8 Corporate Certified

VALUE ADDED OPTIONS •Tap Lab OmniPCX Enterprise •ENTPTA0A9 or C = 2 d or C =
VALUE ADDED OPTIONS
•Tap Lab OmniPCX
Enterprise
•ENTPTA0A9 or
C = 2 d
or
C = 3 d
ENTPTA0A10
SOLUTION BASED
ACSE OmniPCX
Enterprise
•R9.0 to R9.1 upgrade
I = 3 h
Corporate R9
•ENTPWB970
ENTPTC0C12
60 MCQ: 1 h / lab: 2.5 h
•Upgrade
•R8.x to R9
C = 3 d
•ENTPTE920

FUNDAMENTALS

•OmniPCX Enterprise Corporate R8
•OmniPCX Enterprise
Corporate R8

17 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Experienced not yet R8 Corporate Certified VALUE ADDED OPTIONS

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Experienced on BiCS telephony

OXE Leverage for BiCS Voice Experienced ACFE OmniPCX Enterprise R9 ENTPTC2C8 30 MCQ: 45 min •From
OXE Leverage for BiCS Voice Experienced
ACFE OmniPCX
Enterprise R9
ENTPTC2C8
30 MCQ: 45 min
•From BiCS Voice
I = 10 h
Starter to OXE
ENTPWTE918

FONDAMENTALS

Voice Starter BICSTE200
Voice Starter
BICSTE200

I = 8 h C = 10 d

18 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011

All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent OmniPCX Enterprise - Release 9.1 Post-Sales Experienced on BiCS telephony OXE Leverage for BiCS Voice
www.alcatel-lucent.com EMG Education and Partner Programs Phone: +33 (0)2 98 14 32 62 Fax: +33 (0)2
www.alcatel-lucent.com
EMG Education and Partner Programs
Phone: +33 (0)2 98 14 32 62
Fax: +33 (0)2 98 14 36 36
Email: enterprise-educational-services@alcatel-lucent.com
Website: https://businessportal.alcatel-lucent.com
•19 | Alcatel-Lucent OmniPCX Enterprise PostSales Training Offer | January 2011
All Rights Reserved © Alcatel-Lucent 2011

Alcatel-Lucent Office Communication Solutions

Starter Pack

Alcatel-Lucent Office Communication Solutions Starter Pack

REFERENCE

OF00CTE810EN

DELIVERY LANGUAGE

English (course material in English)

DURATION

METHODS
METHODS
2 hours Virtual self-paced training on the computer. 2 hours before c-learning 2 days Traditional classroom
2
hours
Virtual self-paced training on the computer. 2 hours before c-learning
2
days
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
Alcatel-Lucent Office Communication Solutions Starter Pack R EFERENCE OF00CTE810EN D ELIVERY LANGUAGE English (course material

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

Technicians in charge of the installation of the Office Communication Solutions

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Describe the Office Communication Solutions

Ensure the installation and the commissioning of the Office Communication Solutions:

Alcatel-Lucent OmniPCX Office

Alcatel-Lucent OmniSwitch 6250/6400

Setup the remote management access

Save the database

 

PREREQUISITES

To have knowledge of daily PC use

To have basic knowledge of Telephony (PABX definition, trunk groups, telephony vocabulary)

REQUIRED TECHNICAL CONFIGURATION

For i-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Alcatel-Lucent Office Communication Solutions

Starter Pack

Alcatel-Lucent Office Communication Solutions Starter Pack P ROGRAM D ESCRIPTION

PROGRAM DESCRIPTION

Phase 1: i-learning

2 hours

To describe the Office Communication Suite:

Alcatel-Lucent OmniPCX Office

Alcatel-Lucent Extended Communication Server

Alcatel-Lucent OmniAccess 4300

Alcatel-Lucent OmniSwitch 6250/6400

Alcatel-Lucent OmniPCX Office

To describe the services and the environment:

Environment

Daily phone features and associated vocabulary

Mobility overview

Voicemail overview

PIMphony overview

To describe the hardware:

Racks

Racks power supply

OmniPCX Office Compact unit

CPU boards

Interface boards

Daughter boards

To describe the terminals:

8 & 9 Series sets range

Add-on modules

Optional plugware

To describe the management tool OMC:

Role

Environment

To describe the configuration Wizards and their objectives

Shown an initial installation using wizard

Alcatel-Lucent OmniSwitch 6250/6400

To describe the OmniSwitch 6250/6400

Alcatel-Lucent Office Communication Solutions Starter Pack Phase 2: c-learning 2 days Alcatel-Lucent OmniPCX Office To install

Alcatel-Lucent Office Communication Solutions

Starter Pack

Phase 2: c-learning

2 days

Alcatel-Lucent Office Communication Solutions Starter Pack Phase 2: c-learning 2 days Alcatel-Lucent OmniPCX Office To install

Alcatel-Lucent OmniPCX Office

To install the system:

Cabinet installation

Multi-cabinet installation

To ensure the cabling of the system:

System

Terminals

DECT Base stations

Auxiliaries

To start and stop the system via cold and warm resets To describe the default configuration after system start-up To install the OMC management tool and setup a connection to the system

To modify the IP address of the PC To use the configuration wizards To describe and use the Set Wizard To install and register DECT handsets using Wizard To describe and install IP Phones To customize the mailbox of a subscriber

To describe and configure the dialing plans and the associated services:

Internal dialing plan

Public dialing plan

Private dialing plan

Services in communication

Installation number

To save and restore the system database To download the software license To download a software version in case of Compact Edition To install PIMphony To modify the IP address of the system To describe the CPU and interfaces boards replacement To setup the remote management access

Alcatel-Lucent Extended Communication Server

To describe the Extended Communication Server

Alcatel-Lucent OmniSwitch 6250/6400

To describe the OmniSwitch 6250/6400 To describe how to install and ensure the cabling

To describe how to start and stop the system

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Field Expert PRODUCT/SOLUTION Alcatel-Lucent Office Communication Solutions CERTIFICATION ACFE Alcatel-Lucent Office

Alcatel-Lucent Enterprise Certification

Alcatel-Lucent Certified Field Expert

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Field Expert PRODUCT/SOLUTION Alcatel-Lucent Office Communication Solutions CERTIFICATION ACFE Alcatel-Lucent Office
PRODUCT/SOLUTION Alcatel-Lucent Office Communication Solutions CERTIFICATION ACFE Alcatel-Lucent Office Communication Solutions for SMBs, 2010 REFERENCE OF00TC1W13EN
PRODUCT/SOLUTION
Alcatel-Lucent Office Communication Solutions
CERTIFICATION
ACFE Alcatel-Lucent Office Communication Solutions for SMBs, 2010
REFERENCE
OF00TC1W13EN
EXAM LANGUAGE
English (certif. material in English)
DETAIL
EXAM TYPE
DURATION
METHODS
30 MCQ
45
Min.
On-line exam

MAXIMUM NUMBER OF PARTICIPANTS

NA

PUBLIC
PUBLIC

Engineers in charge of installation and configuration of Alcatel-Lucent Office Communication Solutions

ASSOCIATED TRAINING TRACK

To have attended the course:

OF00CTE810 Office Communication Solutions Starter Pack

Alcatel-Lucent Office Communication Solutions

OmniPCX Office Additional Pack

REFERENCE DURATION
REFERENCE
DURATION

OF00CTE820EN

DELIVERY LANGUAGE

English (course material in English)

METHODS
METHODS

Virtual self-paced training on the computer

  • 2 days

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

Alcatel-Lucent Office Communication Solutions OmniPCX Office Additional Pack REFERENCE DURATION OF00CTE820EN D ELIVERY LANGUAGE English

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

Technicians in charge of the configuration of the Alcatel-Lucent OmniPCX Office

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

configure the voice services of the Alcatel-Lucent OmniPCX Office:

Voicemail & Groups

Multiset

PIMphony

Outgoing and incoming calls services

PREREQUISITES
PREREQUISITES

To have attended the Office Communication Solutions Starter Pack training course (Ref.: OF00CTE810EN) or to prove equivalent knowledge

Alcatel-Lucent Office Communication Solutions

OmniPCX Office Additional Pack

PROGRAM DESCRIPTION

To describe and install PIMphony IP

To describe and manage the groups:

Hunting group Pick-up group Broadcast group

Manager / Secretary group

To describe and manage the subscriber’s features:

Keys Sets profiles Dynamic routing

Personal speed dialing

Features rights

To describe and configure a Multiset configuration

To describe and customize the voicemail application

To describe and manage the personal assistant

To describe and manage the incoming calls services:

OP groups and time ranges

Call distribution

Pre-announcement OP group forwarding

To download the welcome and on-hold messages

To describe and manage the outgoing call services:

Trunk groups Traffic sharing Baring Collective directory

Trunk allocation

Alcatel-Lucent Office Communication Solutions

Extended Communication Server Installation

REFERENCE OF00CTE830EN DELIVERY LANGUAGE English (course material in English) DURATION METHODS 1 hour Virtual self-paced training
REFERENCE
OF00CTE830EN
DELIVERY LANGUAGE
English (course material in English)
DURATION
METHODS
1
hour
Virtual self-paced training on the computer. 1 hour before c-learning
1
day
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
Alcatel-Lucent Office Communication Solutions Extended Communication Server Installation REFERENCE OF00CTE830EN DELIVERY LANGUAGE English (course material

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

Technicians and Engineers in charge of the installation of the Alcatel-Lucent Extended Communication Server

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Ensure the installation and the commissioning of the Alcatel-Lucent Extended Communication Server

Setup the remote management access

Save the database

PREREQUISITES
PREREQUISITES

To have attended the Office Communication Solutions Starter Pack training course (Ref.: OF00CTE810EN) or to prove equivalent knowledge

REQUIRED TECHNICAL CONFIGURATION

For i-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Alcatel-Lucent Office Communication Solutions

Extended Communication Server Installation

PROGRAM DESCRIPTION

Phase 1: i-learning

1 hour

To describe the purposes & elements of Local Area Network (LAN):

LAN Definition IP Addressing Switches WAN

Internet applications & protocols

Security

 

Mail

Applications

To describe the services of the Alcatel-Lucent Extended Communication Server

To describe the Alcatel-Lucent Extended Communication Server commercial offer

To describe the Alcatel-Lucent Extended Communication Server platforms

Phase 2: c-learning

1 day

To introduce the Alcatel-Lucent Extended Communication Server

To install and connect the system

To start and stop the Alcatel-Lucent Extended Communication Server

To describe and use the web based management interface

To describe the licenses activation process

To configure and activate licenses

To describe and configure network

To describe and configure user accounts in the directory

To describe and activate the Mail Server

To describe and configure the Webmail interface

To describe and configure the Virtual Desk

To describe and configure the internet and telephony services convergence

To describe and configure the backup/restore service of the ECS

Alcatel-Lucent OmniSwitch R6

Convergence for SMB

REFERENCE DURATION
REFERENCE
DURATION
Alcatel-Lucent OmniSwitch R6 Convergence for SMB REFERENCE DURATION DT00CTE846US D ELIVERY LANGUAGE English (course material

DT00CTE846US

DELIVERY LANGUAGE

English (course material in english)

METHODS
METHODS
 

hours

Virtual self-paced training on the computer. X hours before c-learning /v-learning

3

days

Traditional classroom or practical sessions with tutorials (TAP LAB)

days

Tutored virtual training sessions accessible via an internet connection

Alcatel-Lucent OmniSwitch R6 Convergence for SMB REFERENCE DURATION DT00CTE846US D ELIVERY LANGUAGE English (course material

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

This course targets experienced technicians/engineers working on OmniPCX Office and Office Communications Solutions ranges. They are in majority ACFE certified or of an equivalent level. The main objectives are the deployment of VoIP (IP Touch, IPPimphony) on an OmniPCX Office through a switch, and the deployment of WAN/VPN connections between remote OmniPCX Office systems.

This course is also proposed in addition to Office « Newcomer » training tracks for newcomers.

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Set-up and manage the OmniSwitch 6250 and 6400 in a SMB environment

Manage the switches in a stackable configuration

Configure and maintain the main network features like VLANs, routing

Use QoS to ensure the levels of services required by applications like Voice over IP

 

PREREQUISITES

Be familiar with the set-up and administration of the Office Communication Solutions: Office Communications Solutions Level 1 OF00TE700 level.

Alcatel-Lucent OmniSwitch R6

Convergence for SMB

PROGRAM DESCRIPTION

LAN IP networks introduction

General overview

System management Switch Access Files and directories management (DB backup and restore) User accounts

Switch security

Virtual chassis: Stacking configuration PoE remote power feeding management

Cabling

technologies reminder

categories

fiber optics types and characteristics Vlan management

Vlan concept introduction

Port Vlan

Dynamic Vlan

802.1q Vlan

Voice and data in the LAN: case studies.

Spanning Tree Protocol management

Principles

AOS Spanning tree modes

Configuration and management of Spanning Tree protocols Link Aggregation

Principle

Configuration and monitoring

Basic routing static routing dynamic routing principles (RIP) AOS basic RIP management and monitoring Examples for a small architecture

Quality of service Queuing Level 2 and 3 QOS rules

QOS and ports configuration

Voice and data examples Mise en réseau VPN

Types de topologies

Rappels sur les codecs / bandes passantes associées Diagnostics

Switch Logs

Command Logs

Port Mirroring

Port Monitoring

Reminders on server technologies: Web, files, mail, LDAP…

Alcatel-Lucent Office Communication Solutions

Certified advanced level 1

Alcatel-Lucent Office Communication Solutions Certified advanced level 1
REFERENCE OF00CTE800EN DELIVERY LANGUAGE English (course material in English) DURATION METHODS 4 hours Virtual self-paced training
REFERENCE
OF00CTE800EN
DELIVERY LANGUAGE
English (course material in English)
DURATION
METHODS
4
hours
Virtual self-paced training on the computer. 4 hours before c-learning
5
days
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
Alcatel-Lucent Office Communication Solutions Certified advanced level 1 REFERENCE OF00CTE800EN DELIVERY LANGUAGE English (course material

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

Technicians and Engineers in charge of the installation, the configuration and maintenance of the Office Communication Solutions

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Describe the Alcatel-Lucent Office Communication Solutions

Install and configure the voice services of the Alcatel-Lucent OmniPCX Office:

Hardware & Terminals

 

Voicemail & Groups

 

PIMphony

 

Trunk groups (ISDN, Analogue)

Outgoing and incoming calls services

Database saving and restoration

Remote management and maintenance access

Install the Alcatel-Lucent Extended Communication Server

Install the Alcatel-Lucent OmniSwitch 6250/6400

PREREQUISITES
PREREQUISITES

To have basic knowledge of Telephony (PABX definition, trunk groups, telephony vocabulary)

REQUIRED TECHNICAL CONFIGURATION

For i-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 8 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Alcatel-Lucent Office Communication Solutions

Certified advanced level 1

Alcatel-Lucent Office Communication Solutions Certified advanced level 1 P ROGRAM D ESCRIPTION

PROGRAM DESCRIPTION

Phase 1: i-learning

4 hours

To describe the Office Communication Suite:

Alcatel-Lucent OmniPCX Office

Alcatel-Lucent Extended Communication Server

Alcatel-Lucent OmniAccess 4300

Alcatel-Lucent OmniSwitch 6250/6400

Alcatel-Lucent OmniPCX Office

To describe the services and the environment:

Environment Daily phone features and associated vocabulary

Mobility overview

Voicemail overview

PIMphony overview

To describe the hardware:

Racks Racks power supply OmniPCX Office Compact unit CPU boards

Interface boards

Daughter boards

To describe the terminals:

8 & 9 Series sets range

DECT sets

Add-on modules

Optional plugware

To describe the management tool OMC:

Role

Environment To describe the installation Wizards

Alcatel-Lucent Extended Communication Server

To describe the purposes & elements of Local Area Network (LAN):

LAN Definition IP Addressing Switches WAN

Internet applications & protocols

Security Mail Applications To describe the services of the Alcatel-Lucent Extended Communication Server

To describe the Alcatel-Lucent Extended Communication Server commercial offer To describe the Alcatel-Lucent Extended Communication Server platforms

Alcatel-Lucent OmniSwitch 6250/6400

To describe the Alcatel-Lucent OmniSwitch 6250/6400

Alcatel-Lucent Office Communication Solutions Certified advanced level 1 Phase 2: c-learning 5 days Alcatel-Lucent OmniPCX Office

Alcatel-Lucent Office Communication Solutions

Certified advanced level 1

Alcatel-Lucent Office Communication Solutions Certified advanced level 1 Phase 2: c-learning 5 days Alcatel-Lucent OmniPCX Office

Phase 2: c-learning

5 days

Alcatel-Lucent OmniPCX Office

To use the management tool OMC To describe the configuration Wizards and their objectives

To describe and use the modification Wizards To start and stop the system To use the installation Wizards To modify the IP address of the OmniPCX Office To describe and manage a DECT system To register DECT handset To describe and install IP terminals To describe and install PIMphony To describe and manage the groups:

Hunting group Pick-up group Broadcast group

Manager / Secretary group

To describe and configure the dialing plans and the associated services:

Internal dialing plan

Public dialing plan

Private dialing plan

Services in communication Installation number

To describe and manage the subscriber’s features:

Keys Sets profiles Dynamic routing

Personal speed dialing

Features rights To describe and configure a Multiset configuration To describe and customize the voicemail application To describe and manage the personal assistant To save and restore the database

To download the software licenses To describe and configure the OMC remote access To describe and manage the incoming calls services:

OP groups and time ranges

Call distribution

Pre-announcement OP group forwarding To describe and manage the messages

To describe and manage the outgoing call services:

Trunk groups Traffic sharing Baring Collective directory

Trunk allocation

To describe and manage the resource keys

Alcatel-Lucent Office Communication Solutions Certified advanced level 1 Alcatel-Lucent OmniSwitch 6250/6400 To describe the Alcatel-Lucent OmniSwitch

Alcatel-Lucent Office Communication Solutions

Certified advanced level 1

Alcatel-Lucent OmniSwitch 6250/6400

To describe the Alcatel-Lucent OmniSwitch 6250/6400 To describe how to install and ensure the cabling To describe how to start and stop the system

Alcatel-Lucent Extended Communication Server

Alcatel-Lucent Office Communication Solutions Certified advanced level 1 Alcatel-Lucent OmniSwitch 6250/6400 To describe the Alcatel-Lucent OmniSwitch

To introduce the Alcatel-Lucent Extended Communication Server To install and connect the system To start and stop the Alcatel-Lucent Extended Communication Server To describe and use the web based management interface To describe the licenses activation process To configure and activate licenses To describe and configure network To describe and configure user accounts in the directory To describe and activate the Mail Server To describe and configure the Webmail interface To describe and configure the Virtual Desk To describe and configure the internet and telephony services convergence To describe and configure the backup/restore service of the ECS

Alcatel-Lucent Office Communication Solutions

Certified advanced level 2

Alcatel-Lucent Office Communication Solutions Certified advanced level 2
REFERENCE DURATION
REFERENCE
DURATION

OF00CTE801EN

DELIVERY LANGUAGE

English (course material in English)

METHODS
METHODS

Virtual self-paced training on the computer

  • 5 days

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

Alcatel-Lucent Office Communication Solutions Certified advanced level 2 REFERENCE DURATION OF00CTE801EN D ELIVERY LANGUAGE English

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

Technicians and Engineers in charge of the installation, the configuration and maintenance of the Office Communication Solutions

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Install and configure the advanced voice services of the Alcatel-Lucent OmniPCX Office:

Accounting

6 party conference

ARS

Multi-company

Multi-secretary

Public SIP networking

Realize the maintenance of the Alcatel-Lucent OmniPCX Office

PREREQUISITES
PREREQUISITES

To have attended the Office Communication Solutions Certified Advanced Level 1 training course (Ref.: OF00CTE800EN) or to prove equivalent knowledge

Alcatel-Lucent Office Communication Solutions

Certified advanced level 2

Alcatel-Lucent Office Communication Solutions Certified advanced level 2 P ROGRAM D ESCRIPTION

PROGRAM DESCRIPTION

To describe and configure the internal accounting (IP and V24)

To describe and manage the 6-party conference

To describe and manage the ARS service:

Internal ARS

ARS simple multi-carrier

To describe and manage the Multi Company configuration

To describe and manage the priority calls

To describe and manage the business calls

To describe and manage the Attendant forwarding

To describe the SIP protocol

To describe and manage public SIP trunking

To describe and manage SIP Direct RTP

To describe and manage the multiple automated attendant

To describe and manage the automated attendant

To describe and manage the Audiotext services

To describe and manage the mobility services

To describe and configure the multi-secretary services

To describe and use the Noteworthy addresses

To describe and use the tools PHD relay and WebDiag

To describe the hardware upgrade process

To describe the software upgrade process

To describe and explain how to use Lola

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified System Expert P RODUCT /S OLUTION Alcatel-Lucent Office Communication Solutions C

Alcatel-Lucent Enterprise Certification

Alcatel-Lucent Certified System Expert

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified System Expert P RODUCT /S OLUTION Alcatel-Lucent Office Communication Solutions C

PRODUCT/SOLUTION

Alcatel-Lucent Office Communication Solutions

 

CERTIFICATION

ACSE Alcatel-Lucent Office Communication Solutions for SMBs, 2010

REFERENCE

OF00TC2C13EN

EXAM LANGUAGE

English (certif. material in English)

DETAIL

EXAM TYPE

DURATION

METHODS

Exam in classroom.

60 MCQ

1

hour

Exam in classroom.

Practical lab in classroom.

Lab

3

hours Practical lab in classroom.

MAXIMUM NUMBER OF PARTICIPANTS

6

PUBLIC
PUBLIC

Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent Office Communication Solutions

ASSOCIATED TRAINING TRACK

To have attended the courses:

OF00CTE800 Certified Advanced Level 1

OF00CTE801 Certified Advanced Level 2

Alcatel-Lucent Office Communication Solutions

TAP-LAB (Tutored Assistance to Practice – LABoratory)

REFERENCE DURATION
REFERENCE
DURATION

OF00TA0A9EN

DELIVERY LANGUAGE

English (material in English)

METHODS
METHODS
  • 2 days

Practical sessions with tutorials (TAP LAB)

MAXIMUM NUMBER OF PARTICIPANTS

According to available platforms

PUBLIC
PUBLIC

Engineers in charge of installation, configuration and maintenance of the Alcatel-Lucent Office Communication Solutions.

OBJECTIVES
OBJECTIVES

To get additional practice on the Alcatel-Lucent Office Communication Solutions.

PREREQUISITES
PREREQUISITES

To have experience in installing and maintaining the Alcatel-Lucent Office Communication Solutions. And/or to have attended the Alcatel-Lucent Office Communication Solutions curriculum.

RECOMMENDATIONS AND RESTRICTIONS

A set of lab exercises is available in TAP-LAB classroom. The labs that are provided during the TAP-LAB are different compared to the one given in trainings.

The TAP-LAB is not a blank exam: the topics that may be found in an exam are studied but the conditions of an exam are not reproduced in the TAP-LAB.

The TAP-LAB is not a course, so no predefined theoretical topics have to be covered.

Reminders on certain topics may be done upon requests from the participants. In any way, a complete chapter from a course can not be studied.

There is no training guide to be provided during a TAP-LAB. The technical documentation is available in electronic format on the PCs in the TAP-LAB classroom if it exists. There is no technical documentation in paper format in the classroom. An exam can not start in a TAP-LAB session. MCQ blank tests are not covered during TAP-LAB. The focus is made on labs.

ESD Essentials

IP Overview

REFERENCE DURATION
REFERENCE
DURATION

TGK30001W

DELIVERY LANGUAGE

English (course material in English)

METHODS
METHODS
  • 1.00 hours

Virtual self-paced training on the computer. X hours before c-learning /v-learning

ESD Essentials IP Overview REFERENCE DURATION TGK30001W D ELIVERY LANGUAGE English (course material in English)

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE

PUBLIC
PUBLIC

ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.

OBJECTIVES
OBJECTIVES

At the end of this course the student will understand:

key IP technologies

the role of IP Technology in the enterprise

 

PREREQUISITES

Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

ESD Essentials

IP Overview

PROGRAM DESCRIPTION

The first in a series of Technology Overviews. This IP webcast is presented by industry analyst and educator Steve Shepard. It provides essential background on key IP te chnologies and their use in today's Enterprise.

This course is organized as follows:

1.

Intro to IP

  • 2. Early Internet History

  • 3. Internet Mgmt

  • 4. Layered Protocols

  • 5. IP Addressing

  • 6. Routing in IP

  • 7. TCP and UDP

  • 8. MPLS

ESD Essentials

Technical Overview Series: LAN

REFERENCE DURATION
REFERENCE
DURATION

TBU30052W

DELIVERY LANGUAGE

English (course material in English)

METHODS
METHODS
  • 0.40 hour

Virtual self-paced training on the computer.

ESD Essentials Technical Overview Series: LAN REFERENCE DURATION TBU30052W D ELIVERY LANGUAGE English (course material

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE

PUBLIC
PUBLIC

ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Describe where Local Area Networks came from

Describe the current status of LANs

Describe where LANs are heading in the enterprise

 

PREREQUISITES

Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

ESD Essentials

Technical Overview Series: LAN

PROGRAM DESCRIPTION

In just 25 minutes, learn where LANs came from, where they are now, and where they are heading in the Enterprise.

Alcatel-Lucent OmniSwitch R6 (AOS)

OmniSwitch Stackable LAN Switch R6

Alcatel-Lucent OmniSwitch R6 (AOS) OmniSwitch Stackable LAN Switch R6

REFERENCE

DT00CTE845US

DELIVERY LANGUAGE

English (course material in English)

DURATION

METHODS
METHODS
  • Virtual self-paced training on the computer

Alcatel-Lucent OmniSwitch R6 (AOS) OmniSwitch Stackable LAN Switch R6 R EFERENCE DT00CTE845US D ELIVERY LANGUAGE
  • 3 days

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

Alcatel-Lucent OmniSwitch R6 (AOS) OmniSwitch Stackable LAN Switch R6 R EFERENCE DT00CTE845US D ELIVERY LANGUAGE

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

Business Partner systems engineers or end-user network engineers who deploy network solutions

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Deploy and support a network comprised of Alcatel-Lucent’s OmniSwitch 6250, 6400 and 6850/6855 Series of switches.

 

PREREQUISITES

To have attended the on-line course DT00WB809: OmniSwitch Series or equivalent experience

To have a good understanding of networking concepts as IP, Dynamic routing protocols, Layer 2 availability features as Spanning Tree and Link aggregation, Quality of Service concepts…

Alcatel-Lucent OmniSwitch R6 (AOS)

OmniSwitch Stackable LAN Switch R6

Alcatel-Lucent OmniSwitch R6 (AOS) OmniSwitch Stackable LAN Switch R6 P ROGRAM D ESCRIPTION

PROGRAM DESCRIPTION

Overview of the OS6250, OS6400 & OS6850 switch families characteristics

AOS operating system code upgrade

Managing Remote Access Sessions to create connections to Access Switches

Setup the user interface with the switch: telnet, Webview or SNMP

Management and configuration of a stackable Virtual Chassis

Implementation of VLANs and rules for static and dynamic port association

Prevention of STP forwarding Loops by setting up the spanning tree protocols: IEEE802.1d, IEEE802.1w,

 

IEEE802.1s

Definition of QoS parameters in order to meet the serv ice levels required by applications: 802.1q, Priority queues, Traffic prioritization, Bandwidth management, Queue management

Power-over-Ethernet port setup: IEEE 802.3af

Configuration of the dynamic routing protocol: RIP

Secure the network and eliminate unwanted traffic

Define and configure Flow based Access Control List

Activate the user access control features on the switch: 802.1X, LPS, ACL, Access Guardian, UNP

Configure external authentication server (Radius, LDAP, TACACS)

Coverage of basics diagnostic tools as Port mirroring, Port monitoring and Log files.

Alcatel-Lucent OmniSwitch R6

Convergence for SMB

REFERENCE DURATION
REFERENCE
DURATION
Alcatel-Lucent OmniSwitch R6 Convergence for SMB REFERENCE DURATION DT00CTE846US D ELIVERY LANGUAGE English (course material

DT00CTE846US

DELIVERY LANGUAGE

English (course material in english)

METHODS
METHODS
 

hours

Virtual self-paced training on the computer. X hours before c-learning /v-learning

3

days

Traditional classroom or practical sessions with tutorials (TAP LAB)

days

Tutored virtual training sessions accessible via an internet connection

Alcatel-Lucent OmniSwitch R6 Convergence for SMB REFERENCE DURATION DT00CTE846US D ELIVERY LANGUAGE English (course material

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

This course targets experienced technicians/engineers working on OmniPCX Office and Office Communications Solutions ranges. They are in majority ACFE certified or of an equivalent level. The main objectives are the deployment of VoIP (IP Touch, IPPimphony) on an OmniPCX Office through a switch, and the deployment of WAN/VPN connections between remote OmniPCX Office systems.

This course is also proposed in addition to Office « Newcomer » training tracks for newcomers.

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Set-up and manage the OmniSwitch 6250 and 6400 in a SMB environment

Manage the switches in a stackable configuration

Configure and maintain the main network features like VLANs, routing

Use QoS to ensure the levels of services required by applications like Voice over IP

 

PREREQUISITES

Be familiar with the set-up and administration of the Office Communication Solutions: Office Communications Solutions Level 1 OF00TE700 level.

Alcatel-Lucent OmniSwitch R6

Convergence for SMB

PROGRAM DESCRIPTION

LAN IP networks introduction

General overview

System management Switch Access Files and directories management (DB backup and restore) User accounts

Switch security

Virtual chassis: Stacking configuration PoE remote power feeding management

Cabling

technologies reminder

categories

fiber optics types and characteristics Vlan management

Vlan concept introduction

Port Vlan

Dynamic Vlan

802.1q Vlan

Voice and data in the LAN: case studies.

Spanning Tree Protocol management

Principles

AOS Spanning tree modes

Configuration and management of Spanning Tree protocols Link Aggregation

Principle

Configuration and monitoring

Basic routing static routing dynamic routing principles (RIP) AOS basic RIP management and monitoring Examples for a small architecture

Quality of service Queuing Level 2 and 3 QOS rules

QOS and ports configuration

Voice and data examples Mise en réseau VPN

Types de topologies

Rappels sur les codecs / bandes passantes associées Diagnostics

Switch Logs

Command Logs

Port Mirroring

Port Monitoring

Reminders on server technologies: Web, files, mail, LDAP…

Alcatel-Lucent Office Communication Solutions

OmniTouch Call Center Office

REFERENCE DURATION
REFERENCE
DURATION

OF00CTE807EN

DELIVERY LANGUAGE

English (course material in English)

METHODS
METHODS

Virtual self-paced training on the computer

  • 2 days

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

Alcatel-Lucent Office Communication Solutions OmniTouch Call Center Office REFERENCE DURATION OF00CTE807EN D ELIVERY LANGUAGE English

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

Technicians and engineers in charge of the configuration and the maintenance of the Alcatel-Lucent OmniPCX Office with OmniTouch Call Center application

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Configure & maintain OmniTouch Call Center Office solutions

Configure the Supervision application

Configure the Agent application

Configure the Statistics application

PREREQUISITES
PREREQUISITES

To have attended Office Communication Solutions Certified Advanced Level 2 training course (Ref.: OF00CTE801EN)

Alcatel-Lucent Office Communication Solutions

OmniTouch Call Center Office

PROGRAM DESCRIPTION

To describe the OmniTouch Call Center Office principles

To describe and use the OmniTouch Call Center Office installation wizard

To describe and manage the advanced parameters

To describe and use the Supervision application

To describe and use the Agent application

To describe and use the Statistics application

Alcatel-Lucent Office Communication Solutions

Extended Communication Server Starter

PROGRAM DESCRIPTION

To describe the Alcatel-Lucent Extended Communication Server platforms

To describe the Alcatel-Lucent Extended Communication Server packages

To describe the Alcatel-Lucent Extended Communication Server features

To describe the Alcatel-Lucent Extended Communication Server commercial offer

To start and stop the Alcatel-Lucent Extended Communication Server

To describe and use the web based management interface

To describe the licenses activation process

To configure and activate licenses

To describe and configure network

Integration in the local network

Internet connection

DNS server

DHCP server

Proxy Cache

To describe and configure the directory Groups creation Users creation Import/export LDAP directory access rights and security

To describe and configure the surf control:

Proxy Cache

Web access control

URL filtering: Black & White lists, updates

Optenet URL Filtering

External proxy server

Firewall interaction

To describe and configure the Mail Server:

Topologies

Outgoing mails: SMTP, domain names, relay

Incoming mails: POP, IMAP

Synchronization: POP external mailboxes

Mailing lists

To describe and configure the Webmail interface

Read/create mail

Search a contact

“out of office” rules

Filtering rules

Preferences

Alcatel-Lucent Office Communication Solutions

Extended Communication Server Starter

REFERENCE

OF00CTE833EN

DELIVERY LANGUAGE

English (course material in English)

DURATION

METHODS
METHODS
  • Virtual self-paced training on the computer

Alcatel-Lucent Office Communication Solutions Extended Communication Server Starter R EFERENCE OF00CTE833EN D ELIVERY LANGUAGE English
  • 3 days

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

Alcatel-Lucent Office Communication Solutions Extended Communication Server Starter R EFERENCE OF00CTE833EN D ELIVERY LANGUAGE English

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

Technicians and Engineers in charge of the installation and the maintenance of the Alcatel-Lucent Extended Communication Server

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Install and configure the Alcatel-Lucent Extended Communication Server main services

Maintain the Alcatel-Lucent Extended Communication Server

 

PREREQUISITES

To have attended the Alcatel-Lucent Office Communication Solutions Certified Advanced Level 2 training course (Ref.: OF00CTE801EN)

Alcatel-Lucent Office Communication Solutions Extended Communication Server Starter To describe and configure the Virtual Desk services

Alcatel-Lucent Office Communication Solutions

Extended Communication Server Starter

To describe and configure the Virtual Desk services Contacts Calendar Task list Outlook connector Bookmarks / News / Files server Mobile Virtual Desk

To describe and configure the internet and telephony services convergence Synchronization Directory Virtual Desk: Telephony menu

To describe rich presence and Instant messaging features in ECS

To describe and configure the Fax server

To describe and configure the backup/restore service of the ECS

To describe and configure the updates of the ECS

To describe the statistics and logs

Alcatel-Lucent Office Communication Solutions

Extended Communication Server

REFERENCE DURATION
REFERENCE
DURATION

OF00CTE803EN

DELIVERY LANGUAGE

English (course material in English)

METHODS
METHODS

Virtual self-paced training on the computer

  • 5 days

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

Alcatel-Lucent Office Communication Solutions Extended Communication Server REFERENCE DURATION OF00CTE803EN D ELIVERY LANGUAGE English (course

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

Technicians and Engineers in charge of the installation and the maintenance of the Alcatel-Lucent Extended Communication Server

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Install and configure the Alcatel-Lucent Extended Communication Server services

Maintain the Alcatel-Lucent Extended Communication Server

PREREQUISITES
PREREQUISITES

To have attended the Alcatel-Lucent Office Communication Solutions Certified Advanced Level 2 training course (Ref.: OF00CTE801EN)

Alcatel-Lucent Office Communication Solutions

Extended Communication Server

PROGRAM DESCRIPTION

To describe the Alcatel-Lucent Extended Communication Server platforms

To describe the Alcatel-Lucent Extended Communication Server packages

To describe the Alcatel-Lucent Extended Communication Server features

To describe the Alcatel-Lucent Extended Communication Server commercial offer

To start and stop the Alcatel-Lucent Extended Communication Server

To describe and use the web based management interface

To describe the licenses activation process

To configure and activate licenses

To describe and configure network

Integration in the local network Internet connection

DNS server

DHCP server

Proxy Cache

To describe and configure the directory Groups creation Users creation Import/export LDAP directory access rights and security

To describe and configure the surf control:

Proxy Cache

Web access control

URL filtering: Black & White lists, updates

External proxy server

Firewall interaction

To describe and configure the Mail Server:

Topologies Outgoing mails: SMTP, domain names, relay Incoming mails: POP, IMAP

Synchronization: POP external mailboxes

Mailing lists

To describe and configure the Webmail interface Read/create mail Search a contact “out of office” rules Filtering rules Preferences

To describe and configure the mail filtering services

CLAM & Kaspersky antivirus

AntiSpam Filtering by gray lists/type of attachment

Alcatel-Lucent Office Communication Solutions Extended Communication Server To describe and configure the Virtual Desk services ∑

Alcatel-Lucent Office Communication Solutions

Extended Communication Server

To describe and configure the Virtual Desk services Contacts Calendar

Task list

Outlook connector

Bookmarks / News / Files server

Mobile Virtual Desk

To describe and configure the internet and telephony services convergence Synchronization Directory

Virtual Desk: Telephony menu

To describe rich presence and Instant messaging features in ECS

To describe and configure SIP features & use cases

To describe and configure an ECS in a secured network architecture Firewall Activation: simple, advanced, additional services DMZ Management: Flow Management, authorizations Ports redirection rules

To describe and configure File server and Domain controller

To describe and configure the FTP server

To describe and configure the Print server

To describe and configure the Fax server

To describe and manage the DNS

To describe and manage web sites

To describe and manage the databases

To describe and manage the VPN site to site

To describe and manage the VPN client to site

To describe the mail server with several domain

To describe the relay authorization

To describe and manage the QoS

To describe and configure the Extended QoS

To describe and configure the SNMP service

To describe and configure the backup/restore service of the ECS

To describe and configure the updates of the ECS

To describe the statistics and logs

To describe how to open a terminal root access

To describe and use the expert commands

Alcatel-Lucent Office Communication Solutions

VoIP & Multi-Site

REFERENCE OF00CTE806EN DELIVERY LANGUAGE English (course material in English) DURATION METHODS 6 hours Virtual self-paced training
REFERENCE
OF00CTE806EN
DELIVERY LANGUAGE
English (course material in English)
DURATION
METHODS
6
hours
Virtual self-paced training on the computer. 6 hours before c-learning
2
days
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
Alcatel-Lucent Office Communication Solutions VoIP & Multi-Site REFERENCE OF00CTE806EN DELIVERY LANGUAGE English (course material in

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

Technicians and Engineers in charge of complex installation, configuration and maintenance of Alcatel-Lucent OmniPCX Office (Voice over IP and network features)

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Install, configure and maintain Voice over IP and Network solutions on the OmniPCX Office

Configure a multi-sites solution

Install and configure network solutions on the OmniPCX Office

Describe and manage private SIP services

 

PREREQUISITES

To have attended Office Communication Solutions Certified Advanced Level 2 training course (Ref.: OF00CTE801EN)

To have knowledge of TCP/IP in a Microsoft environment

REQUIRED TECHNICAL CONFIGURATION

For i-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Alcatel-Lucent Office Communication Solutions

VoIP & Multi-Site

PROGRAM DESCRIPTION

Phase 1: i-learning

6 hours

To describe the voice over IP services

To describe SIP

To describe the H323 network

To describe IP features:

Break-in

Break-out

Overflow

To describe the VoIP resources optimization

To describe the protocols used in a private network

To describe the ARS management for private networking

To describe the clock synchronization

To describe the centralized metering in network

Phase 2: c-learning

2 days

To put a private network into service

To put a multi-site configuration into service (using the OMC tool)

To configure the ARS for private networking

To manage the clock synchronization

To configure a H323 network

To configure VoIP

To configure IP features: Break-in, Break-out and overflow

To describe and configure the VLAN

To describe and manage SIP:

SIP Gateway (Private network)

To describe and configure the VPN service

Alcatel-Lucent Office Communication Solutions

ACSE OmniPCX Office R4/R5 to Office Communications Solutions 2010 Fast Upgrade

REFERENCE OF00CTE824EN DELIVERY LANGUAGE English (course material in English) DURATION METHODS 1 Hour Virtual self-paced training
REFERENCE
OF00CTE824EN
DELIVERY LANGUAGE
English (course material in English)
DURATION
METHODS
1
Hour
Virtual self-paced training on the computer
4
days
Traditional classroom or practical sessions with tutorials (TAP LAB)
Tutored virtual training sessions accessible via an internet connection
Alcatel-Lucent Office Communication Solutions ACSE OmniPCX Office R4/R5 to Office Communications Solutions 2010 Fast Upgrade

MAXIMUM NUMBER OF PARTICIPANTS 6

PUBLIC
PUBLIC

Technicians and Engineers in charge of the installation, the configuration and the maintenance of the Alcatel- Lucent Office Communication Solutions

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

Describe the Office Communication Solutions Describe, configure and maintain the new OmniPCX Office features Describe and install the Alcatel-Lucent OmniSwitch 6400/6250 Ensure the installation and the commissioning of the Alcatel-Lucent Extended Communication Server

PREREQUISITES
PREREQUISITES

To be ACSE OmniPCX Office R4 or R5 certified

Alcatel-Lucent Office Communication Solutions

ACSE OmniPCX Office R4/R5 to Office Communications Solutions 2010 Fast Upgrade

PROGRAM DESCRIPTION

Phase 1: i-learning

1 hour

To describe the purposes & elements of Local Area Network (LAN):

LAN Definition IP Addressing Switches WAN

Internet applications & protocols

Security Mail Applications To describe the Alcatel-Lucent Extended Communication Server

Phase 2: c-learning

4 days

To describe the Office Communication Solutions

Alcatel-Lucent OmniPCX Office

To describe and configure the new OmniPCX Office features To describe the new hardware and terminals To describe the OMC enhancements To describe how to configure the new OMC features To describe and configure the 6-party conference enhancements To describe and configure the Multiple Automated Attendant To describe and configure the security enhancements for voice mail application

To describe and configure the ACD enhancements To describe PhD-relay and Web Diag Tools To describe the NGN and SIP trunking evolutions To describe and configure the SIP enhancements To describe and configure the Mobility solution enhancements To describe and configure the access Alternative CLIP/COLP To describe the remote maintenance solution via a SIP connection

Alcatel-Lucent Extended Communication server

To introduce the Alcatel-Lucent Extended Communication Server To start and stop the Alcatel-Lucent Extended Communication Server To describe and activate licenses To describe and configure network To describe and configure user accounts in the directory To describe and configure the Mail & Internet Services To describe and configure the Virtual Desk To describe and configure telephony services convergence To describe and configure the backup/restore service of the ECS

Alcatel-Lucent Office Communication Solutions ACSE OmniPCX Office R4/R5 to Office Communications Solutions 2010 Fast Upgrade Alcatel-Lucent

Alcatel-Lucent Office Communication Solutions

ACSE OmniPCX Office R4/R5 to Office Communications Solutions 2010 Fast Upgrade

Alcatel-Lucent Office Communication Solutions ACSE OmniPCX Office R4/R5 to Office Communications Solutions 2010 Fast Upgrade Alcatel-Lucent

Alcatel-Lucent OmniSwitch 6400/6250

To describe the Alcatel-Lucent OmniSwitch 6400/6250 To install and ensure the cabling To start and stop the system

Tab-Lab to prepare Office Communication Solutions exams (0.5 day)

To get additional practice on the Alcatel-Lucent Office Communication Solutions

Appendices: Not in certification scope

To describe and know how to configure the ECS Fax Server

To list the RFCs supported for SIP

Alcatel-Lucent Office Communication Solutions

2007 to 2010 Upgrade

Alcatel-Lucent Office Communication Solutions 2007 to 2010 Upgrade
REFERENCE DURATION
REFERENCE
DURATION

OF00CTE823EN

DELIVERY LANGUAGE

English (course material in English)

METHODS
METHODS

Virtual self-paced training on the computer

  • 2 days

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

Alcatel-Lucent Office Communication Solutions 2007 to 2010 Upgrade REFERENCE DURATION OF00CTE823EN D ELIVERY LANGUAGE English

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC
PUBLIC

Technicians & Engineers in charge of the installation and configuration of the Office Communication Solutions

OBJECTIVES
OBJECTIVES

At the end of the course, the participant will be able to:

To describe, configure and maintain the new OmniPCX Office R7.0, R7.1 & R8.0 features

To describe, configure and maintain the new Extended Communication Server R4.1 and R4.2 features

To describe and install the Alcatel-Lucent OmniSwitch 6400/6250

PREREQUISITES
PREREQUISITES

To have ACSE Office Communication Solutions April 2007 Level

Alcatel-Lucent Office Communication Solutions

2007 to 2010 Upgrade

Alcatel-Lucent Office Communication Solutions 2007 to 2010 Upgrade P ROGRAM D ESCRIPTION

PROGRAM DESCRIPTION

To d