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Task: Designing online learning activities Main Topic – TLE IV Unit IV: Entrepreneurship (Philippines/DepED Basic

Task: Designing online learning activities Main Topic TLE IV Unit IV: Entrepreneurship (Philippines/DepED Basic Education Curriculum)

Topics

Content Type

Instructional Strategy

I. Home and Family Economics

Facts

Mnemonics

A. Home Nursing

Practice strategy

B. Food Service Management

C. Clothing Construction

Concepts

Integration

D. Cosmetology

Organization

Elaboration

Principles

Integration

Procedures Elaboration
Procedures Elaboration
Procedures Elaboration

Procedures

Elaboration

Interpersonal Skills

Developing verbal/imaginal model of the interaction Mental rehearsal of the interaction Overt practice (role play)

 

Attitudes

Developing verbal/imaginal model Mental rehearsal of behavior Overt practice of behavior

II. Agricultural Arts and Technology

Facts

Mnemonics

A. Crop Production

Practice strategy

B. Aquaculture

C. Livestock

Concepts

Integration

Organization

Organization

Elaboration

Principles

Integration

Procedures

Elaboration

Interpersonal Skills Developing verbal/imaginal model of the interaction Mental rehearsal of the interaction Overt

Interpersonal Skills

Developing verbal/imaginal model of the interaction Mental rehearsal of the interaction Overt practice (role play)

Attitudes

Developing verbal/imaginal model Mental rehearsal of behavior

Overt practice of
Overt practice of

Overt

practice

of

behavior

III. Industrial Arts and Technology

Facts

Mnemonics

 

A. Automotive

Practice strategy

B. Refrigeration and Air Conditioning

Concepts

Integration

C. Civil Technology: Basic Carpentry

Organization

Elaboration

D. Introduction to Electronics

 

Principles

Integration

 
Procedures Elaboration

Procedures

Elaboration

Interpersonal Skills

Developing verbal/imaginal model of the interaction Mental rehearsal of the interaction Overt practice (role play)

 

Attitudes

Developing verbal/imaginal model

 
    Mental rehearsal of behavior Overt practice of behavior
 

Mental rehearsal of behavior Overt practice of behavior

Mental rehearsal of behavior Overt practice of behavior IV. Entrepreneurship   Facts Mnemonics  

IV. Entrepreneurship

 

Facts

Mnemonics

 
 

A. Business Management

 

Practice strategy

B. Office Management

   

C. Guide to Web Designing

 

Concepts

Integration

 

D. Introduction to the Call

Organization

 

Center Operation

 

Elaboration

 

Principles

Integration

Procedures

Elaboration

 
  Interpersonal Skills Developing verbal/imaginal model of the interaction Mental rehearsal of the interaction Overt
  Interpersonal Skills Developing verbal/imaginal model of the interaction Mental rehearsal of the interaction Overt

Interpersonal Skills

Developing verbal/imaginal model of the interaction Mental rehearsal of the interaction Overt practice (role play)

 

Attitudes

Developing verbal/imaginal model Mental rehearsal of behavior

Overt

practice

of

behavior

Topics

Content Type

Instructional Strategy

Learning Activity

IV.

Entrepreneurship

Facts

Mnemonics

Learner-content

Practice strategy

-reflection

-quiz

Concepts

Integration

Organization

Elaboration

Principles Procedures Interpersonal Skills Integration Elaboration Developing verbal/imaginal model of the
Principles Procedures Interpersonal Skills Integration Elaboration Developing verbal/imaginal model of the

Principles

Procedures

Interpersonal Skills

Integration

Elaboration

Developing verbal/imaginal model of the interaction Mental rehearsal of the interaction Overt practice (role play)

Learner-learner

-brainstorming

-collaborative

writing

-case study

-discussion

-WebQuest

Attitudes

 

Developing verbal/imaginal model Mental rehearsal of behavior Overt practice of behavior

Learner-teacher

-group

project/portfolio

-test/exam

-essay

IV.

Entrepreneurship

Facts

Mnemonics

Learner-content

Practice strategy

-reflection

A.

Business Management (Accounting Cycle/Bookkeeping)

-online quiz

Concepts

Integration

-drill and

Organization

practice

 

Elaboration

Principles Integration

Principles

Integration

Procedures

Elaboration

Interpersonal Skills

Developing verbal/imaginal model of the interaction Mental rehearsal of the interaction Overt practice (role play)

Learner-learner

-discussion

 

Attitudes

Developing verbal/imaginal model

Learner-teacher

-test/exam

 
    Mental rehearsal of behavior -essay
    Mental rehearsal of behavior -essay
    Mental rehearsal of behavior -essay
    Mental rehearsal of behavior -essay
 

Mental rehearsal of behavior

-essay

Overt practice of behavior

rehearsal of behavior -essay Overt practice of behavior IV. Entrepreneurship   Facts Mnemonics

IV.

Entrepreneurship

 

Facts

Mnemonics

Learner-content

 

Practice strategy

-reflection

 

B.

Office Management (Word Processing)

 

Concepts

Integration

-quiz

 

Organization

Elaboration

Principles

Integration

 
  Procedures Elaboration

Procedures

Elaboration

Learner-learner

Interpersonal Skills

Developing verbal/imaginal model of the interaction Mental rehearsal of the interaction Overt practice (role play)

-brainstorming

-collaborative

writing

-Webquest

-discussion

 

Attitudes

Developing verbal/imaginal model Mental rehearsal of behavior Overt practice of behavior

Learner-teacher

-test/exam

-essay

IV.

Entrepreneurship

 

Facts

Mnemonics

Learner-content

 

Practice strategy

-reflection

 

C.

Guide to Web Designing

-quiz

 

Concepts

Integration

 
  Organization

Organization

Elaboration

 

Principles

Integration

Procedures

Elaboration

Interpersonal Skills

Developing

Learner-learner

   

verbal/imaginal model of the interaction Mental rehearsal of the interaction Overt practice (role play)

-brainstorming

-collaborative

work
work

work

-case study

-discussion

Attitudes

 

Learner-teacher

Developing verbal/imaginal model Mental rehearsal of behavior Overt practice of behavior

-group project

-test/exam

-essay

IV. Entrepreneurship

Facts

Mnemonics

Learner-content

Practice strategy

-reflection

D. Introduction to the Call Center Operation

Concepts

Integration

-quiz

Organization

Elaboration

Principles

Integration

Procedures

Elaboration

Learner-learner

Learner-learner

Interpersonal Skills

Developing verbal/imaginal model of the interaction Mental rehearsal of the interaction Overt practice (role play)

-brainstorming

-group work

-discussion

-online chat

 

Attitudes

Developing verbal/imaginal model Mental rehearsal of behavior Overt practice of behavior

Learner-teacher

-group project

-test/exam

-essay

(Format adapted from EDDE210 Annex 5-1 and revised to conform to the lesson) Unit IV Title: Entrepreneurship Lesson 2: Planning a Business Objective: At the end of the lesson, the student should be able to

1. Cognitive - enumerate the steps in creating a business plan

2. Affective - relate the relevance of entrepreneurial characteristics to family self-sufficiency, productivity and community development (social enterprise)

3. Psychomotor - demonstrate the knowledge and skill in planning a business by presenting a business plan proposal

Rationale

Now that you’ve learned about the qualities that set entrepreneurs apart from the rest of the population, the problems that they encounter to make their business work, and the different business ventures that you can go into, it is time for you to get to know how to prepare a business plan proposal.

Task and Expected Output

As a group, gather resources on how to set up a business. Choose one livelihood topic from your previous TLE courses for your business plan proposal and then present them to the class. Each group will submit a written report of the business plan proposal at the end of this unit. In addition, each of you will write a reflection on what you have learned from planning a business.

Procedure/Steps

1. Create an account in Google Docs or Wikispaces (if you don’t have one yet).

2. Students will be in groups of four and have assigned numbers 1-4.

3. For the proposal project, the students who will be responsible for the following portions of the

proposal:

Cover Page and Table of Contents- All Studentsbe responsible for the following portions of the proposal: Executive Summary- All Students (to be completed

Executive Summary- All Students (to be completed at the end of the project)the proposal: Cover Page and Table of Contents- All Students Company Overview- Students 1 and 2

Company Overview- Students 1 and 2All Students (to be completed at the end of the project) Marketing Analysis- Students 3 and

Marketing Analysis- Students 3 and 4the end of the project) Company Overview- Students 1 and 2 Marketing and Sales Strategies- Students

Marketing and Sales Strategies- Students 3 and 4Students 1 and 2 Marketing Analysis- Students 3 and 4 Operations Plan- Students 1 and 2

Operations Plan- Students 1 and 23 and 4 Marketing and Sales Strategies- Students 3 and 4 Management Plan- Students 1 and

Management Plan- Students 1 and 2Students 3 and 4 Operations Plan- Students 1 and 2 Financial Data- All Students 4. Please

Financial Data- All StudentsPlan- Students 1 and 2 Management Plan- Students 1 and 2 4. Please watch the videos,

4. Please watch the videos, How to Write a Business Plan and Business Proposals in WebQuest. Take

down notes and keep these questions in mind:

The three parts of the writing process are:WebQuest. Take down notes and keep these questions in mind: The three parts of planning are:

The three parts of planning are:in mind: The three parts of the writing process are: What is the difference between a

What is the difference between a report and a proposal?of the writing process are: The three parts of planning are: How can your writing be

How can your writing be concise?are: What is the difference between a report and a proposal? What is it important to

What is it important to take a break from your writing before editing?a report and a proposal? How can your writing be concise? What are the four important

What are the four important parts of editing?important to take a break from your writing before editing? 5. Please also read the report

5. Please also read the report in SIFE Pilipinas about social enterprise. You can also read the other

sections of To Green or Not to Green in WebQuest to obtain more ideas for your business plan.

6.

Answer these following questions about your project:

Who are your readers?6. Answer these following questions about your project: How much do your readers know about your

How much do your readers know about your subject?questions about your project: Who are your readers? What do I want this document to accomplish?

What do I want this document to accomplish?readers? How much do your readers know about your subject? What do I want from my

What do I want from my reader?your subject? What do I want this document to accomplish? Who, what, when, where, how, why?

Who, what, when, where, how, why?this document to accomplish? What do I want from my reader? 7. Before writing the actual

7. Before writing the actual proposal, groups must create an OUTLINE via Google Docs or a wiki (so all

group members have access to editing). The following elements should be included in the proposal.

Company OverviewThe following elements should be included in the proposal. Market Analysis Marketing and Sales Strategies Operations

Market Analysisshould be included in the proposal. Company Overview Marketing and Sales Strategies Operations Plan Management

Marketing and Sales Strategiesincluded in the proposal. Company Overview Market Analysis Operations Plan Management Plans 8. Once you are

Operations PlanOverview Market Analysis Marketing and Sales Strategies Management Plans 8. Once you are finished with your

Management PlansAnalysis Marketing and Sales Strategies Operations Plan 8. Once you are finished with your business plan/proposal,

8. Once you are finished with your business plan/proposal, your group must present the plan/proposal

to the class.

constructive criticism. Please use your classmatesfeedback as an editing tool before you present your

final copy to the teacher. Please watch the video, Steps to an Effective Business Presentation, to help you with your presentation.

9. Write the lessons learned in your blog.

10. Invite your classmates to comment on your work.

11. Fill out the self-assessment and peer assessment forms.

12. Fill out the survey form.

13. Be prepared for a short quiz and final exam.

Your classmates will provide ideas, concerns, questions, clarifications, feedback, and

Resources

or

http://www.wordpress.com/ (or your existing blog site)

McGrath et al., To Green or Not to Green (Business Plan Proposal)

Examples

Videos McGrath et al., To Green or Not to Green How to Write A Business Plan, Business Proposals, Steps To an Effective Business Presentation

Report SIFE Pilipinas Social Enterprise http://www.pilipinassife.org/materials/projects/Social-Enterprise.pdf

Business Plan Proposal http://sampleproposal.net/

Wiki

Blog

Assessment criteria

This is how your work will be evaluated

Beginning Developing Qualified Exemplary Student’s Teacher’s (0-2 pts) (3-4 pts) (5-6 pts) (7-8 pts) Rating
Beginning
Developing
Qualified
Exemplary
Student’s
Teacher’s
(0-2 pts)
(3-4 pts)
(5-6 pts)
(7-8 pts)
Rating
Rating
Wiki Set-up
Set-up, but not used
or used only a
couple of times.
Set-up and used
occasionally, but
less than 3-x
weekly.
Set-up and used
frequently, more
than 4-x weekly.
Used by all as an
integrated tool to
frequently share
ideas.
Collaborated
Collaborated
Collaborated
regularly.
frequently.
frequently and
Collaboration
Collaborated, but
did so rarely and/or
ineffectively.
effectively.
Product/
Service
Choice of the
product for the
business plan does
not show any
imagination and
understanding of the
target market.
Choice of the
product for the
business plan
shows some
imagination and
understanding of
the target market.
Choice of the
product for the
business plan
shows imagination
and understanding
of the target
market.
Choice of the
product for the
business plan
shows a great of
imagination and
understanding of
the target market.
Data
Gathering
Information was
gathered from only
one source and/or
information not
accurate.
Accurate
information was
gathered from a
couple of sources
but not
systematically.
Accurate
information was
gathered from a
couple of sources in
a systematic
manner.
Accurate
information was
gathered from
several sources in a
systematic manner.
Spelling/
Mechanics/
Grammar
7 or more
grammatical,
spelling, or
punctuation errors.
4-6 grammatical
1-3 grammatical,
No grammatical,
spelling or
spelling or
spelling or
punctuation
punctuation errors.
punctuation errors.
errors.
Paragraphs
Most paragraphs
All paragraphs
Paragraph
included related
include
include
Construction
Paragraphing
structure was not
clear and sentences
information but
introductory
introductory
were not typically related within the paragraphs. were typically not constructed well. sentence, sentence,
were not typically
related within the
paragraphs.
were typically not
constructed well.
sentence,
sentence,
explanations or
explanations or
details, and
details, and
concluding
concluding
sentence.
sentence.
One or more sources
are not accurately
documented.
All sources
All sources
(information and
(information and
graphics) are
graphics) are
Sources
documented.
All sources
(information and
graphics) are
documented, but
have 1-2 errors.
accurately
documented.
The information is
disorganized.
Information is
Information is
organized, but
organized with
Organization
paragraphs are
well-constructed
not well
paragraphs.
constructed.
Information is very
organized with
well-constructed
paragraphs and
subheadings.
Total

Unit IV Title: Entrepreneurship Chapter II: Office Management Lesson 3: Word Processing - Business Letter Objective: At the end of the lesson, the student should be able to

1. Cognitive - enumerate the steps in writing a business letter

2. Affective - relate the relevance of a word processed business letter to family self-sufficiency, productivity and community development (social enterprise)

3. Psychomotor - demonstrate the knowledge and skill in the fundamental methods and techniques in word processing by writing a business letter

Rationale

As an entrepreneur, you will at some point have to write a request letter. The need for information, services or products arises daily in almost every type of business. While certain requests, such as ordering merchandise, are routine matters, the general guidelines for business letter writing are especially important when writing any request. (Campbell)

Task and Expected Output

Tact and courtesy are very important when you want your reader to act. And if you want them to act promptly, your letter must encourage them to do so. All requests should:

1. be specific and brief;

2. be reasonable;

3. provide complete, accurate information.

Many of you probably have not written any type of letter since elementary school (or maybe middle- school). This task was designed to assist you with increasing your level of understanding and comfort with writing letters. At the end of this task, you should be able to write and type a formal business request letter, using the block-style format that is accepted by most businesses. Be able to write a reflection on what you have learned from this word processing activity.

Procedures/Steps

1. Type the following letter using Microsoft Word, and the block-style format.

As assistant buyer for Wilcon’s Plumbing Supply Store, 2 Anywhere Avenue, Libis, Quezon City 1110, write a letter to the Marco Plumbing Company, Inc., 34 Sauyo Road, Novaliches, Quezon City 1116, to order two dozen 12" Copper Pipes (at P250 each), one dozen 12" Galvanized Steel Pipes (at P350 each), and two dozen of white PVC Pipes (at P150 each). You would like to have these items in stock in time for the April 15 th plumbersconvention. You want to purchase these supplies on account and have them shipped air express. If Marco has available any special spring displays for their merchandise, you would like to receive these, too.

2. Be sure that your letter includes COMPLETE, ACCURATE INFORMATION because incomplete orders result in delayed deliveries, and inaccurate facts can result in receiving the wrong merchandise.

Every request order should include:

a.

the name of the item being ordered;

b.

quantity desired;

c.

description;

d.

unit price;

e.

method of payment;

f.

desired delivery date;

h.

method of shipment;

i.

delivery address;

j.

authorized signature.

3. Completion of this task/assignment from start to finish should take about four to five school days. The research aspect, letter creation portion and finding the example is probably going to be the most time consuming. But this will give you an opportunity to brush up on your researching and letter writing skills.

4. Post the letter in your blog.

5. Invite your classmates to comment on your work.

6. Write the lessons learned in your blog.

7. Fill out the survey form.

8. Be prepared for a short quiz and final exam.

Resources

MS Word (or Open Office, Pages etc.)

http://www.wordpress.com/ (or your existing blog)

Barron, Tutorials for Open Office-Microsoft Office and Open Office http://www.tutorialsforopenoffice.org/tutorial/Microsoft_Office_And_OpenOffice.html

ubuntuhal, Open Office Word Processor (video) http://youtu.be/v_csQkz-rIE

Campbell, Business Request Correspondence

Examples

Letters CSU Writers Style Guide - Business Letter, Block Format http://ccs.colostate.edu/_support/docs/sg_letter.pdf

The Writing Center, University of North Carolina at Chapel Hill Business Letters http://www.unc.edu/depts/wcweb/handouts/business.html

Stewart, Write101

Blog

Assessment criteria

This is how your work will be evaluated

Beginning Developing Qualified Exemplary Student’s Teacher’s (0-2 pts) (3-4 pts) (5-6 pts) (7-8 pts) Rating
Beginning
Developing
Qualified
Exemplary
Student’s
Teacher’s
(0-2 pts)
(3-4 pts)
(5-6 pts)
(7-8 pts)
Rating
Rating
The writer
demonstrates a
lack of
understanding of
the correct form
of a business
letter. The letter
lacks two or more
essential parts.
The writer shows
The writer uses
The writer uses
a
vague
understanding of
the correct form
of a business
letter.
Organization and
Form
the correct form
of a business
letter and omits
only minor
elements A
business letter
contains the six
essential parts;
heading, inside,
address,
salutation, body,
closing and
signature.
the correct and
complete form
for a business
letter. It contains
the six essential
parts; heading,
inside address,
salutation, body,
closing and
signature.
Most parts of the
letter are
incomplete or
incorrect. The
writer does not
state the purpose
for writing. The
writer does not
use formal
language, or uses
it inconsistently.
More than one
part of the letter
may be
incomplete or
incorrect. The
writer states the
purpose of the
writing, but not
Elements of
Practical Business
necessarily at the
beginning. The
level of language
One part of the
letter may
be incomplete or
incorrect. The
writer states
the purpose of
the letter. The
body contains
courteous, formal
language and all
of the necessary
Each part is
complete and
correct. The
writer briefly, but
clearly states the
purpose of the
letter. The body
contains
courteous, formal
language and all
the details that
Writing
is
inappropriate;
details.
the reader will
it
may sound
stifled and overly
formal; or it may
contain slang or
need. There are
no extraneous
details.
other informal
examples. One
or more
important details
may be missing.
Grammar, Usage,
Mechanics, and
Spelling
The letter is
difficult to
understand
There are several
errors in
mechanics,
There are minor
errors in
mechanics,
There are few or
no errors in
mechanics,
because of errors in mechanics, usage, grammar, or spelling. usage, grammar, or spelling. Some hinder
because of errors
in mechanics,
usage, grammar,
or spelling.
usage, grammar,
or spelling. Some
hinder
comprehension.
usage, grammar,
usage, grammar,
or spelling.
or spelling.
Total

Unit IV Title: Entrepreneurship

Chapter I: Business Management Lesson 2: Bookkeeping - Terms and Forms Objective: At the end of the lesson, the student should be able to

1. Cognitive define basic bookkeeping and accounting terms and forms

2. Affective - relate the relevance of bookkeeping and accounting to family self-sufficiency, productivity and community development (social enterprise)

3. Psychomotor - demonstrate the knowledge and skill in bookkeeping by performing simple tasks such as posting journal entries (day book)

Rationale As an entrepreneur, you also need to know if your business is earning or not. To be able to know this, you should have knowledge in accounting and bookkeeping. The basics of journalizing, posting, and preparing trial balance and financial statements should be understood. As a bookkeeper, you must be familiar with the different terms in accounting. (Asuncion et al, 2004)

Task and Expected Output At the end of this task, you should be able to define basic bookkeeping terms and forms. Together with your group mates or on your own, try to answer the online quiz and exercises. Afterwards, write a reflection on what you have learned about bookkeeping and accounting.

Procedures/Steps

1. Go over the different resources in bookkeeping provided for you.

2. Try to answer the online quiz provided (crossword puzzle),

3. On a wiki page, discuss what you have learned so far about bookkeeping. You can also include your realizations on the importance of bookkeeping and responsibilities of a bookkeeper and accountant.

4. Try to answer the exercises in Using Formulas in Excel,

You can collaborate with your classmates or existing group mates. Use the wiki for your discussion and collaborative activity.

5. Write the lessons learned in your blog.

6. Invite your classmates to comment on your work.

7. Fill out the survey form.

8. Be prepared for the final exam.

Resources

or

http://www.wordpress.com/ (or your existing blog site)

Bean Counter’s Free Accounting and Bookkeeping Tutorial Site

WikiBooks

TLE IV Using Formulas in Excel http://technology-education-livelihood.webs.com/tle4 /using_formulas_in_excel.html

Stadnik, Why do we need a Bookkeeper?

Examples

Videos QuickBooksMac , Bookkeeping 101

doofus865, acctgbookkeeping http://youtu.be/nVeJwbIRkYk

World News, Trial Balance http://wn.com/trial_balance

Blog

Assessment criteria

The Rubric below lists the criteria you will be graded on

Beginning Developing Qualified Exemplary Student’s Teacher’s (0-2 pts) (3-4 pts) (5-6 pts) (7-8 pts) Rating
Beginning
Developing
Qualified
Exemplary
Student’s
Teacher’s
(0-2 pts)
(3-4 pts)
(5-6 pts)
(7-8 pts)
Rating
Rating
Wiki Set-up
Set-up, but not
used or used only
a couple of times.
Set-up and used
occasionally, but
less than 3-x
weekly.
Set-up and used
frequently, more
than 4-x weekly.
Used by all as an
integrated tool to
frequently share
ideas.
 

Collaborated, but did so rarely and/or ineffectively.

Collaborated

Collaborated

Collaborated

Collaboration

regularly.

frequently.

frequently and

effectively.

 
 

At least eight listed.

Listed and basic descriptions given.

Thoroughly

Thoroughly

described.

described,

 

compared, and

Importance of

Bookkeeping

 

discussed with

 

good reasons

presented for

each.

 

At least eight listed.

Listed and basic descriptions given.

Thoroughly

Thoroughly

 

described.

described,

Characteristics/ Responsibilities of a Bookkeeper and Accountant

   

compared, and

 

discussed with

good reasons

presented for

 

each.

 

The letter is difficult to understand because of errors in mechanics, usage, grammar, or spelling.

There are several errors in mechanics, usage, grammar, or spelling. Some hinder comprehension.

There are minor errors in mechanics, usage, grammar, or spelling.

There are few or no errors in mechanics, usage, grammar, or spelling.

Grammar, Usage,

Mechanics, and

Spelling

     
Total
Total

Initial online learning materials for this subtopic were developed during EDDE 201/221/202 using exeLearning. (TLE IV http://technology-education-livelihood.webs.com/tle4 or http://edde210- activities.tripod.com)

Unit IV Title: Entrepreneurship Chapter III: Guide to Web Designing Lesson 1: Web Designing

Objective: At the end of the lesson, the student should be able to

1. Cognitive identify the important characteristics of a Web site

- list down the important considerations in designing a Web site

- generate appropriate domain names for businesses and organizations

- use appropriate graphics for the Web

2. Affective - relate the relevance of Web designing to family self-sufficiency, productivity and community development (social enterprise)

3. Psychomotor - demonstrate the knowledge and skill in the fundamental methods and

techniques of Web designing by creating a Web site

Rationale

Web design is a process of conceptualization, planning, modeling, and execution of electronic media content delivery via Internet in the form of Markup language suitable for interpretation by the Web browser and displayed as Graphical User Interface (GUI). The intent of Web design is to create a Web site a collection of electronic files that reside on the Web server/servers and present content and interactive features/interfaces to the end user in the form of Web pages once requested. A Web site is also one way through which you can promote your business or products to a wider audience. (Leuterio,

2009)

Task and Expected Output Work as a group to develop Web site. At the end of this task, you should be able to create a Web site that you can use to promote your business or product. Afterwards, write a reflection on what you have learned from creating a Web site.

Procedures/Steps

1. Create an account in Wikispaces (if you don’t have one yet).

2. Students will be in groups of four.

3. Collaborate with your group mates in answering the activities in TLE IV Principles of Web Design.

4. Use a wiki page for your discussion.

5. After you have created a Web site, post the URL in your wiki page.

6. Write the lessons learned in your blog.

7. Invite your classmates to comment on your work.

8. Fill out the self-assessment and peer assessment forms.

9. Fill out the survey form.

10. Be prepared for a short quiz and final exam.

Resources

or

http://www.wordpress.com/ (or your existing blog site)

David and UNESCO, Web Page Concept and Design: Getting a Web Site Up and Running

TLE IV Principles of Web Design

Examples

Video eHow, Internet Guide: How to Build a Website for Free http://youtu.be/UeLmgsuKdvA (with interactive transcript)

Blog

Assessment criteria

This is how your work will be evaluated

Beginning Developing Qualified Exemplary Student’s Teacher’s (0-2 pts) (3-4 pts) (5-6 pts) (7-8 pts) Rating
Beginning
Developing
Qualified
Exemplary
Student’s
Teacher’s
(0-2 pts)
(3-4 pts)
(5-6 pts)
(7-8 pts)
Rating
Rating
Wiki Set-up
Set-up, but not
used or used only
a couple of times.
Set-up and used
occasionally, but less
than 3-x weekly.
Set-up and used
frequently, more
than 4-x weekly.
Used by all as an
integrated tool to
frequently share
ideas.
frequently and Collaboration Collaborated, but did so rarely and/or ineffectively. Collaborated Collaborated
frequently and
Collaboration
Collaborated, but
did so rarely
and/or
ineffectively.
Collaborated
Collaborated
Collaborated
regularly.
frequently.
effectively.
Complete,
website contains
Complete, website
contains a Word Art
a Word Art title,
title, a clip art
a clip art
Website
Incomplete,
website does not
contain three or
more parts such
as a Word Art
title, a clip art
animation,
pictures, facts, or
hyperlinks.
Somewhat complete,
website is missing
one or two parts
such as a Word Art
title, a clip art
animation, a picture,
a fact, or a hyperlink.
animation, at
least 3 pictures,
at least 5 facts,
and at least 3
hyperlinks.
animation, at least 3
pictures, at least 5
facts, and at least 3
hyperlinks, student
added additional
information,
pictures, or
hyperlinks.
Layout of
Graphics and
Text
Very few pictures,
information and
graphics are
arranged poorly
on all pages.
Some pictures are
related to text,
information and
graphics are
arranged fairly well
on most pages.
Pictures are
related to text,
information and
graphics are
arranged well on
most pages.
Pictures are related
to text, information
and graphics are
arranged well on all
pages
Appearance
Word Art title,
font, and
background
Selections do not
suit the topic and
make the
information
difficult to view.
Some of the
selections suit the
topic, however the
choices make the
information difficult
to view.
All the selections
suit the topic and
make the
information easy
to view.
All the selections
suit the topic and
make the
information easy to
view; as well, the
overall appearance
is eye- catching.
Navigation
Hyperlinks do not
work.
Some hyperlinks do
not work.
One hyperlink
does not work.
All hyperlinks
Quality of
Information is
Facts are
Information
inaccurate and
Information is
inaccurate or lacks
interest.
accurate and
lacks interest.
information is
interesting.
Facts are accurate
and information is
interesting, as well
the writing offers a
great deal of insight
into the topic.
Information is
copied from
Use of Own
Words
another source
e.g., Internet,
Some of the
information is in the
student's own words
and some has been
copied from another
source.
Most of the
information is
written in
student's own
words.
All of the
information is
written in student's
own words.
resource book.
Grammar,
The letter is
There are several
There are minor
There are few or no
Usage, errors in Mechanics, and Spelling difficult to understand because of errors in mechanics, usage,
Usage,
errors in
Mechanics,
and Spelling
difficult to
understand
because of errors
in mechanics,
usage, grammar,
or spelling.
errors in mechanics,
usage, grammar, or
spelling. Some
hinder
comprehension.
mechanics,
usage, grammar,
errors in mechanics,
usage, grammar, or
spelling.
or spelling.
Work handed in
more than one
week late.
Up to one week late.
One day late.
Timeliness
Work handed in on
time.
Total

Unit IV Title: Entrepreneurship Chapter IV: Introduction to the Call Center Operation Lesson 1: Call Center Defined

Objective: At the end of the lesson, the student should be able to

1. Cognitive define the basic concepts in a call center industry

2. Affective - relate the relevance of the call center to family self-sufficiency, productivity and community development (social enterprise)

3. Psychomotor - demonstrate the knowledge and skill in basic call center operation through a role-play

Rationale

A call center is a centralized office used for the purpose of receiving and transmitting a large volume of

requests by telephone. It is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call center, collective handling of letters, faxes, and e-mail at one location

is known as a contact center. Basic knowledge on how a call center operates can also help you in your

business by communicating with your customers. (Leuterio, 2009)

Task and Expected Output Read the resources and view the examples on basic call center operation. You are also allowed to seek other resources as long as you can comply with the deadline. Collaborate with your group mates and create a scenario about a basic call center operation that you will also execute through a role-play. Write a reflection on what you have learned from this role-play.

Procedures/Steps

1. Create an account in Yahoo! Messenger (or your preferred messenger). All students must use the

same messenger.

2. Students will be in groups of four.

3. Create an account in Wikispaces (if you don’t have one yet). You can use the wiki page for your

discussion.

4. Collaborate with your group mates in creating a call center scenario.

5. Post a copy of your script in your wiki page.

6. Execute the call center scenario through a role-play (at most 10 minutes).

8.

Invite your classmates to comment on your work.

9. Fill out the self-assessment and peer assessment forms.

10. Fill out the survey form.

11. Be prepared for a short quiz and final exam.

Resources

Yahoo! Messenger (or your preferred messenger, with or without web cam) http://webmessenger.yahoo.com/ or http://messenger.yahoo.com/

or

http://www.wordpress.com/ (or your existing blog site)

Reports

Examples

Videos salesforce, ICMI: Call Center Operations 101

live2sellgroup, Philippines Call Center Virtual Assistant, Inbound Customer Service, Outbound Telemarketing!

ServiceSkillsDOTcom, Call Center Agent Training http://youtu.be/dOSceytSiOQ

Blog

Assessment criteria

This is how your work will be evaluated

 

Beginning

 

Developing

Qualified

Exemplary

Student’s

Teacher’s

(0-2 pts)

(3-4 pts)

(5-6 pts)

(7-8 pts)

Rating

Rating

Set-up, but not used or used only a couple of times.

Set-up and used occasionally, but less than 3-x weekly.

Set-up and used frequently, more than 4-x weekly.

Used by all as an integrated tool to frequently share ideas.

   

Wiki Set-up

 
 

Collaborated, but did so rarely and/or ineffectively.

Collaborated

Collaborated

Collaborated

   

Collaboration

regularly.

frequently.

frequently and

 

effectively.

 

Poor Presentation. Very Poor Delivery. Very Poor Visual Aids. Presentation lacked any planning. Lacks any creativity. Fails to grab audiences’ attention. Fails to highlight any of product’s/service’s. Poorly structured, Very difficult to follow.

A

Competent

Thoroughly Prepared Presentation. Good Delivery. Good Use of Visual Aids. Good assignment, however

Excellent & Creative presentation. Excellent Delivery. Excellent Use of Visual Aids. Very logical

   

Presentation. Sufficient enough to warrant a pass. Adequate Delivery.

Poor Use of Visual Aids.

Role-play

A

canned

minor flaws present Mostly clear and logical. Grabs audiences’ attention.

structure. Captures and maintains audiences’ interest.

presentation.

 

Presentation

lacked adequate

planning.

Not well

 

structured.

 
 

Unable to express information clearly, with rambling, unpleasant speaking tone, very low volume, poor voice inflection and

Expressing

Expressing information in a clear and concise manner with slight rambling; speaking

Expressing information in a clear and concise manner without rambling;

   

information in a clear and concise

manner with slight rambling; speaking

in

a pleasant tone

in a pleasant tone and volume,

speaking in a pleasant tone

and volume most

 

of

the time; with

although not consistent throughout; with slight errors in voice inflection and enthusiasm; with one or two errors in vocabulary, grammar, and sentence structure.

and volume; using effective voice inflection and enthusiasm; using correct vocabulary, grammar, and sentence structure.

Communication

enthusiasm, more than several errors

in vocabulary, grammar, and sentence structure.

two or more errors in voice inflection and enthusiasm; with more than two errors in

 
 

vocabulary,

grammar, and

sentence structure

Unable to comply. Compliance with the minimum requirement and with ease of use. Technology Compliance
Unable to comply.
Compliance with
the minimum
requirement and
with ease of use.
Technology
Compliance with
the minimum
requirement but
needs more
practice with the
technology
(navigation,
buttons, etc.).
Latest software
or tools beyond
the minimum
requirement and
with ease of use
(web cam,
webinar, video
conferencing).
Grammar,
Usage,
Mechanics, and
Spelling
The script is
difficult to
understand
because of errors
in mechanics,
usage, grammar, or
spelling.
There are several
errors in
mechanics, usage,
grammar, or
spelling. Some
hinder
comprehension.
There are minor
errors in
mechanics, usage,
grammar, or
spelling.
There are few or
no errors in
mechanics,
usage, grammar,
or spelling.
Up to one week
late.
One day late.
Requirements
Timeliness
More than one
week late.
submitted on
time.
Total

Permissions

We all benefit by being generous with our work. Permission is granted for others to use and modify this WebQuest for educational, non-commercial purposes as long as the original authorship is credited. The modified WebQuest may be shared only under the same conditions. See the Creative Commons Attribution • Non-Commercial• Share-Alike license for details. WebQuests in this assignment were created in QuestGarden.

UNESCO grants permission to link as long as it is used for educational and non-commercial purposes. Any image obtained from UNESCO should also be linked back to their site.

Permission to link granted by RICHARD S.T. UY <richardstuy@gmail.com>, National Programme Manager of SIFE-Country Office Philippines www.pilipinassife.org while the main SIFE page (headquarters) is at www.sife.org.

Bean Counter’s Free Accounting and Bookkeeping Tutorial Site (for non-commercial and educational use)

Dax Cheng ‘s Business Letter Format with invitation to share the page; HTML link code was even provided. Dax also owns or is a partner in or consults with other online and offline businesses. Apart from being an entrepreneur, he is also the author of The Essential Guide to Writing Business Letters, Writing Business Letters Lessons - A 7 Lesson E-Mail Mini-Course and Getting Clear About What You Want. Before he went full time to run his business, he was a global IT service manager for one of the largest multinational in the world and a consultant with Deloitte Consulting.

Entheos

-

Permission

to

link

website

granted

by

Rachna

Kingston

YouTube videos once posted for public view, they can be shared or embedded in other sites. The contributor or author has the option to make the video available to invited viewers only (through email) and sometimes with a password to grant access. The opposite of public view is private where the video is only available for the author’s view.

Google Docs same with YouTube, the author has options to share the document with the world (public view), limited viewership (by invitation/password), or private view only.