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Cisco Unified Presence

and MeetingPlace API’s

BRKDEV-1021

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 Agenda

ƒ Cisco Unified Presence Server API

ƒ Cisco Unified MeetingPlace API
ƒQ&A

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Cisco Unified Presence Server

ƒ Presence Awareness, what is it??

ƒ Cisco Unified Presence API’s via CUP
ƒ Which API & when.. SIMPLE..SOAP..REST?
ƒ Application Scenarios
ƒ Cisco Application Services Group

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 Presence Awareness
ƒ What is “Presence”
Information about a person’s
willingness and availability to communicate
ƒ Examples of presence in action today
IM “Buddy List” status indication
“Busy” tone on traditional phone
Contact Center Agent status
ƒ Publish / Subscribe
Clients publish presence information to other
users who are called subscribers
ƒ Federation and “Presence by Observation”
Combining presence information from multiple
devices and making this information available for
other applications

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Presence Terminology - Presentity

ƒ A Person (PRESENTITY) may

use multiple communication
services/devices
ƒ The status of these devices can
be PUBLISHED to a presence
Service.

PERSON “A”
Desk Phone Smart Phone IM Application RFI Tag

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 Presence Terminology - Presentity
A registration will
have preceded the
PUBLISH
Presence
Service
LISH
PUB
(RFC 3903)
Person
Joe@cisco.com Presentity

PERSON “A” ƒ A Person will PUBLISH their PRESENTITY state

using their SIP Address of record
(AOR) Example=joe@cisco.com
ƒ They will publish the status of communication
Services/Devices to the PRESENCE SERVICE
using their PRESENTITY
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Presence Terminology - Watcher

Presence
Service
WATCHER
SUB
SCR
IBE
(RFC 3265)

ƒ A WATCHER can SUBSCRIBE to

Person Presenities receive updates on status changes
(Persona) for the PRESENTITY

PERSON “A”

PERSON “B”

ƒ A Watcher can also be a Presentity

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 Presence Terminology - Notification
Presence
Off-Hook Service
NO
TIF
Y

Status Event
PERSON NOTIFY
WATCHER

ish
Publ NOT
IFY
(RFC 3903)
(RFC 3265)

Person Presenities
(Persona)

PERSON “A” PERSON “B”

ƒ On a Change of status the PRESENTITY is updated on the Presence
Server.
ƒ The Presence Server will Notify all the subscribers of the change in state
for the PRESENTITY
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Presence Terminology – NOTIFY Payload

Presence
Off-Hook Service
NO
TIF
Y

Status Event
PERSON NOTIFY
WATCHER

ish
Publ NOT
IFY

Person Presenities
The Payload
(Persona) of a NOTIFY will carry a XML document
using the PIDF Schema (Presence Interchange Data
PERSON
Format) “A”owned by a PERSONA (RFC 4479/4480) PERSON “B”
ƒ On a Change of status the PRESENTITY will updated on the Presence
This is an XML document format detailing the updated
Server.
ƒ Thestatus of PRESENITIES
Presence owned
Server will Notify all by a PERSONA
the subscribers of the PRESENTITY
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 Application Scenario’s
ƒ Expert availability
ƒ First contact resolution
ƒ Presence Logging / Workforce Management
ƒ Presence light up of existing applications
ƒ Aggregated Presence Applications
ƒ CRM / Business Applications Integrations
ƒ Presence enabled Corporate Directory
ƒ Presence at point of sale
ƒ Presence in Warehouse / Logistics
ƒ Your imagination…

Note: These application scenario’s require development in order to be fulfilled

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CUP API Developer

Use case:- First time resolution.. In health care…
ƒ Mobile working is key to the
successful operation of health Who is available?
care CUP SOAP
ƒ Rapid resolution is key in REST
SIMPLE
Healthcare to drive, effective
health care and immediacy of
service.
ƒ In emergency situations the Where are they?
typically questions asked are: Location
Engine
Who’s got the skill to help? WLAN Access
Location Point
What’s their availability / Services CUMA
presence?
Who is closest to the
emergency?
How can I contact them? How can I
contact?

The solution.. Cisco Unified Presence with Communication Manager and WLAN
Location Services
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 CUP API Developer
Use Case: - Getting to know People in Retail
ƒ The challenges in retail are
Customer needs
Improve customer satisfaction by CUP assistance
enhancing shopping experience
SOAP
Boost productivity by connecting people REST
SIMPLE
Increase revenue by improving decision
making
ƒ Questions customers need answered
Who’s got the skill to help? Presence
Status up Customer
What’s their availability / presence? to date alerts
expert.
Who is closest to me? Expert
comes to
How can I contact them or they contact
customer
me?

CUMA Expert Pool

The solution.. Cisco Unified Presence, SIP, SOAP and REST APIs (CUP) with
Communication Manager
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CUP API Developer

Use Case: - Compliancy of Enterprise
Instant Messages E-IM
ƒ The challenges are CUP

E-IM compliancy is essential in

some verticals such as Finance &
SI
P/

Healthcare.
E

SI
PL

M
M

PL
SI

Need to comply with retention

E
P/
SI

requirements of HIPAA and SoX IM Chat

ƒ Questions customers need

answered
How can we achieve IM
compliancy?
Partner IM Brokering
Where will E-IM events be stored? Application
What interface will be used? IM Retention
Database

The solution.. Cisco Unified Presence and E-IM retention system

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 Cisco Unified Presence :
3rd Party application integration
ƒ CUP provide presence related
Enterprise Business Applications
MS Exchange/ IBM Sametime / Siebel / PeopleSoft information via SOAP and REST
to 3rd development environments
ƒ SIMPLE provides presence and
Cisco Unified Application IM related information to 3rd party
Environment developers
Applications

Media Application Visual

Server Server Designer

SIMPLE / SOAP /REST

/ SIMPLE / SOAP / REST

SIP Network
SIP
with various
SIP / SIMPLE
SIMPLE
vendor
applications
Cisco Unified Partner
Presence Applications
ƒ Native integration or via Cisco Unified Application Environment (CUAE)
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Cisco Unified Presence API’s (CUP)

ƒ The purpose of the API’s in CUP is to provide
3rd party developers access to the published interfaces of CUP
A mechanism for developers to create value add applications
ƒ In CUP 1.0 / 6.0 Cisco provided access to SIP/SIMPLE API
In CUP 7.0 this is further enhanced to provide access via REST and
SOAP API’s
ƒ REST & SOAP API’s
Will ease the ability for developers to create presence related
applications
Provide presence capability into WEB 2.0 environments
Targeting server to server integration capabilities
ƒ SOAP (Simple Object Access Protocol)
ƒ REST (Representational State Transfer)
ƒ SIMPLE (SIP for Instant Messaging & Presence Leveraging
Extensions)
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 Which Interface to Use & When

• More native
Ease of
REST & SOAP • Greater scale 5000 users /
100buddies
use • IM ability
• Partner developed solutions
as opposed to web solutions
• Web Centric
• Scale to 2000 users / 20
buddies
• Effectively a layer on top of SIP / SIMPLE
SIP / SIMPLE

Performance / scale
2,000 users * 5,000 users *
Capacity numbers are “indicative” and dependant on application, server type etc..
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mark
Which Interface to Use & When
Interface / attribute SIP / SIMPLE REST / SOAP

Ease of use Native Protocol Web Centric and

Web Developer
oriented
Presence Yes Yes

IM / Presence Yes Presence (Yes)

IM (No)

Performance / Scale * 5,000 users / 100 2,000 users / 20

buddies buddies

* Capacity numbers are “indicative” and dependant on application, server type etc..
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 Cisco Unified Presence :
3rd Party application integration over SOAP/REST

ƒ Key Features:
Provides Presence capability to Web 2.0 applications.
Targeting Server-Server Integrations
SOAP & REST
HTTP & HTTPS
Two interfaces provided:
Presence Interface
Client Configuration Interface

3rd Party 3rd Party SOAP / REST

Application Application
Server
clients

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CUPS Configuration Interface

Capabilities

ƒ Client Configuration Interface (SOAP related)

Get System Configuration Information
Contact (Buddy List) Management
Get/Set/Delete Presence Rules
Publish/UnPublish long-term presence
Get Dialing Rules and Communications History
Get, Add, Delete Access Control Lists
Get/Set Calendaring

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 CUPS Presence Config Interface – Contacts
The External Application will be able to manipulate
CUP End User Contact information including:
ƒ Add Contact
Add a buddy to a group
ƒ Modify Contact
Modify an existing contact e.g. change nickname of a buddy
ƒ Delete Contact
Delete a contact from a group
ƒ Add Group
Create a new buddy group
ƒ Modify Group
Modify group name
ƒ Delete Group
Delete a group name and delete associated buddies also.

Contacts must be provisioned in the system to be available via API

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Cisco Unified Presence :

3rd Party Application Integration over SOAP/REST
Client Configuration Interface:
• Sample SOAP getContactList request:
<xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:epas="urn:cisco:epas:soap"
xmlns="urn:cisco:epas:soap">
<soapenv:Header>
<session-key> b189aa60-24e3-4e66-a3b6-d8488235ba47</session-key>
</soapenv:Header>
<soapenv:Body>
<get-contact-list include-contact-info=“false"/>
</soapenv:Body>
</soapenv:Envelope>

• Sample SOAP getContactList response:

<?xml version='1.0' ?>
<env:Envelope xmlns:env="http://www.w3.org/2003/05/soap-envelope"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xml="http://www.w3.org/XML/1998/namespace"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<env:Body>
<epas:get-contact-list-resp xmlns:epas="urn:cisco:epas:soap" >
<epas:group name="" index="-200">
<epas:persona-id index=“1" nickname=“john" display-on-phone="true" is-cups=“true"
is-external="false" is-federated=“false“ domain="this.com">johndoe</epas:persona-id>
<epas:persona-id index=“2" nickname=“joe" display-on-phone="true" is-cups=“false"
is-external="false" is-federated="true“ domain="another.com">johnsmyth</epas:persona-id>
</epas:group>
</epas:get-contact-list-resp>
</env:Body>
</env:Envelope>
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 Cisco Unified Presence :
3rd Party Application Integration over SOAP/REST

ƒ Presence Interface:
Features include:
login/logout
set/get presence
Polling and Eventing Models for presence
Two levels of presence:
BASIC: overall user state, i.e. available, busy, away…
RICH: detailed presence information in Presence
Information Data Format (PIDF)

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CUP Presence Interface - General

Feature Support
ƒ The CUP Presence Interface is
platform-independent, accessible
using XML over HTTPS (SOAP). Interface Benefits
ƒ Services Oriented Model
ƒ It will deliver the following features
to a Third Party Application: ƒ Supports large scale messaging
External Application Session ƒ Supports event callbacks
Establishment, Login and
ƒ Development tool support
Authentication with CUP.
ƒ Leverage existing CUP SOAP
External Application Presence
interface
data exchange with CUP (send
and retrieve CUP User Presence). ƒ Secure Transport – HTTPS
External Application CUP User ƒ Support via CTDP
Contacts/Buddy List manipulation
External Application CUP User
Presence Rules modification
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 CUP Presence Interface
Session Establishment and Login/Authentication

ƒ An External Application will register with CUP as an “Application User” e.g.

3rdpartyapp@mydomain.com
A CUP Application User can register provisioned CUP end users
Provisioned end users produce and consume presence changes
ƒ Application user login will require the following parameters:
- Username
- Password
Overwrite old login
ƒ End user registration is via Application User Session
ƒ A Session ID is returned on successful login to App User.
ƒ If the user is already logged in, this login attempt will fail unless the
Overwrite parameter is true.
ƒ The Session ID must be passed as a parameter on all subsequent
requests.
ƒ Logout requires the session ID as a parameter.
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Cisco Unified Presence :

3rd Party Application Integration over SOAP/REST
Presence Interface:
• Sample SOAP setPresence request:
<?xml version="1.0" encoding="http://www.w3.org/2003/05/soap-envelope" standalone="no"?>
<soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope">
<soapenv:Header>
<session-key xmlns="urn:cisco:cup:presence:soap">beb3bb70-1be2-4d73-90f8-e8b3929af58c</session-key>
</soapenv:Header>
<soapenv:Body>
<setPresence xmlns="urn:cisco:cup:presence:soap">
<presenceType>BASIC_PRESENCE</presenceType>
<presenceInfo>
<basicPresence>BUSY</basicPresence>
<override>false</override>
</presenceInfo>
<expiration>3600</expiration>
</setPresence>
</soapenv:Body></soapenv:Envelope>

• Sample SOAP setPresence response:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope">
<soapenv:Body>
<setPresenceResponse xmlns="urn:cisco:cup:presence:soap">
<status>SUCCESS</status>
</setPresenceResponse>
</soapenv:Body>
</soapenv:Envelope

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 API Information Locations
ƒ All supported and external API’s are
managed by Cisco Developer
Services.
ƒ CUP Developer Guide
Client Configuration Web Service
Presence Web Service
ƒ Third Party Reference Application
Source Code, Build Script Provided
Eclipse Project
ƒ Cisco Unified Presence Developer
Cookbook

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Presence API Reference Application

Features :
• Login End User
Web Server Cisco Unified
Presence • Manage Contacts / Groups

Web Java Axis2/ SOAP • Get/Set User’s Presence

Browser
Pages Servlet SOAP Interface

ƒ Reference web application packaged as a .WAR file for

deployment to a J2EE container such as Apache Tomcat
Can be installed on a development machine and pointed at CUP
Demonstrates the main functionality available through the API
Provides a guide to developers on how to use the interface
Source code published
ƒ SDK documentation containing a detailed API reference
Guidance to developers on how to use the interface

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 Presence Interface – Reference App

ƒ Reference API Demo

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Summary

ƒ Cisco’s API solutions in Cisco Unified Presence expose

APIs to meet customer needs
ƒ Cisco Unified Presence APIs are Web Centric
ƒ Presence is a key value add to enterprises
ƒ Developer services is your one stop shop for API’s and
help

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 CUPS APIs -
Q and A

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Cisco Unified MeetingPlace

Enterprise-class, Fully Integrated
Voice, Video and Web conferencing

ƒ Simple set up and attend ƒ On-premises deployment for cost

ƒ Meeting presence and savings, application integration
meeting management and security

ƒ Broad application support ƒ Highly scalable and reliable

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 Cisco Unified MeetingPlace
Simple, Flexible Setup and Attendance

Single click to attend

voice, Web & video

ƒ Single step Voice, Video, Web meeting setup ƒ Setting up and attending
& notify from Outlook, Notes
calendar … saves nearly
ƒ Single click to attend multimedia meetings 30 minutes per meeting
ƒ Use preferred interface
Calendar, IM, Communications Client, Web, IP
Phone UI, Touchtone Phone, Mobile client
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Cisco Unified MeetingPlace API

Key Features:
ƒ Light weight: very little overhead relative to the API
calls.
ƒ Language independent: any language that supports
http calls can be used.
ƒ Platform independent: http based API can be used to
extend applications running on any platform.

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 Cisco Unified MeetingPlace API

ƒ Scheduling, rescheduling and deleting Cisco Unified

MeetingPlace meetings.
ƒ Listing and retrieving information about scheduled
Cisco Unified MeetingPlace meetings.
ƒ Attending, out dialing, leaving and terminating Cisco
Unified MeetingPlace meetings.
ƒ Profile management of Cisco Unified MeetingPlace
users.
ƒ In session event control; locking meetings, ejecting
participants, turning on recording of Cisco Unified
MeetingPlace meetings.

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Uses of the MeetingPlace API

ƒ Intranet portals
ƒ Custom email / calendaring environments
ƒ Custom conferencing environments

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 MeetingPlace Programming Model

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MeetingPlace API : Schedule a Meeting

1. Login to get a session ID

http://[machine]/mpweb/scripts/mpx.dll?FormType
=loginProfile&UserName=heather&UserPwd=Cis
co&STpl=profloginsucc.tpl

FormType=loginProfile
UserName=heather
UserPwd=Cisco
STpl=profloginsucc.tpl
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 MeetingPlace API : Schedule a Meeting

STpl=profloginsucc.tpl

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MeetingPlace API : Schedule a Meeting

http://[machine]/mpweb/scripts/mpx.dll?FormType
=loginProfile&UserName=heather&UserPwd=Ci
sco&STpl=profloginsucc.tpl

Return Value:
Request the session ID Session ID is
<SessionID>ADadjcsjddddjdoeeeJm</SessionID>

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 MeetingPlace API : Schedule a Meeting
2. Use the session ID and schedule a meeting
http://[machine]/mpweb/scripts/mpx.dll?FormType=Sch
edule&SessionID=ADadjcsjddddjdoeeeJm&STpl=sch
edulesuccess.tpl&FTpl=schedulefail.tpl&UTCTime=39
52.6665&nLoc=5&fReserveVideoConf=No&C_fAllowIn
ternetAccess=No
FormType=Schedule
SessionID=ADadjcsjddddjdoeeeJmUserPwd
STpl=schedulesuccess.tpl
FTpl=schedulefail.tpl
UTCTime=3952.6665
nLoc=5
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MeetingPlace API : Schedule a Meeting

STpl=schedulesuccess.tpl

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 MeetingPlace API : Schedule a Meeting

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MeetingPlace API -
Q and A

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 Recommended Reading

ƒ Continue your Cisco Live

learning experience with further
reading from Cisco Press
ƒ Check the Recommended
Reading flyer for suggested
books

Available Onsite at the Cisco Company Store

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 BRKDEV-1021
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