Getting started

IT@LSE Services for you

Working from halls and home

Free IT training

Getting help

Map

2010-11
Student Edition
GETTING STARTED
Activating your IT account
on campus
You can activate your IT account at any time
from any LSE public computer room or computer
classroom, or the computer room in your
residence. You must know your LSE student
number before you can obtain your account. This
number is printed on all your LSE correspondence
and on your LSE ID card.

1. G
 o to any public computer in your residence
computer room on or campus. If necessary,
power on the computer, then press the [Ctrl]
+ [Alt] + [Delete] keys to display Log On to
Windows dialog box. Need help?
If you need help with IT account activation,
2. Type SELFREG (in capital letters) for both the
go to the IT Help Desk in the Library. Please
username and password and click OK to access
take your ID card with you.
the account activation system.
IT Help Desk opening hours:
3. Complete the account activation form by typing
Term time: Mon – Fri: 9.30am – 8pm
the requested information.
Sat & Sun: 11am – 6pm
4. You will be asked to choose a password for your Vacation: Mon – Fri: 9.30am – 5pm
account: follow the onscreen instructions for (closing at 8pm during Easter vacation)
creating a valid password. Location: First floor, Library
5. You will not be able to activate your account
unless you agree to the Conditions of Use of IT
Facilities at LSE.
6. Your username and email address will appear
on the screen. You may want to make a note of
these details. For security, please do not write
down your password.
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IT@LSE
Activating your internet
connection in residences
When you arrive at your residence, you will be
provided with a network cable and a guide to getting
connected to the internet and other IT resources.
To access the internet from your study bedroom,
you must first activate your IT account (see opposite
page). When you have your LSE username and
password you will be able to activate your internet
connection in your study bedroom.
You can also connect an additional computer
to the internet.
lse.ac.uk/itservices/activateResidencesInternet

Need help?
The Laptop Surgery offers free hands-on
assistance with problems connecting the
internet and LSE resources.
Students can drop in to the Laptop
Surgery at the following times:
Term time: Mon – Fri: 10am – 4pm*
Vacation: Mon – Fri: 11am – 1pm
Location: St Clements Building, S198
Email: ITS.Remote.Support@lse.ac.uk
* After the first part of each term, the Laptop
Surgery closes at 2pm
SERVICES FOR YOU
LSE computers i-roam laptop loans
There are over 1,000 PCs for students to use on 60 laptops are available for students to borrow
campus and in residences, some of which are and use in the library. They are located in the blue
available 24 hours. For PC availability look out charging cabinets.
for the plasma screens in building foyers, visit
lse.ac.uk/i-roam
lse.ac.uk/itservices/findapc or use LSE Mobile.
Additional PCs and printing facilities for students
with disabilities are available in the Library and PC
LSE Mobile
areas on campus. See page 15 for more details. LSE Mobile is a service for
students which lets you access
LSE information such as
campus maps, PC availability,
Using laptops and mobile news and events, your course
devices on campus timetable and more from your
mobile device.
There are laptop data points in the Library. You
will require an RJ45 ethernet cable (straight not lse.ac.uk/itservices/lsemobile
crossover) to connect. The LSE wireless network
covers most of the campus as well as the social
and recreational areas in residences. Information
on how to connect your laptop and free tools to
protect it from viruses and spyware is available.
There are also guides on how to access LSE email,
H:space and more from MACs and mobile phones
(iPhone, Blackberry, Windows Mobile and other).
lse.ac.uk/itservices/remote

Printing
There are laser printers in all the student computer
rooms and areas. There is one colour printer in
the lower ground floor of the Library and one in
C120. All printing is double-sided by default.
Paying for printing
There is a charge of 4p per A4 side for black and
white printing and 30p per A4 side for colour
printing. To print on any of the student printers
at LSE, you will need credit on your printing
account. You can add credit;
• online using the LSE Wallet,
lse.ac.uk/lsewallet/printing
• by cash or card at the Library Copy Shop
• with coins only using one of the value loaders
on campus located in the Library, C120,
OLD.B.25 and S08
Using the printers
Always check you have enough credit in your
printing account before you print to a printer.
There are two ways that you can do this;
• At an LSE computer, click on the £ symbol
on the taskbar
• At the print workstation (displayed at the top
of the screen)
Once money has been transferred
to your student printing account
from your LSE wallet it cannot be
refunded. Please bear this in mind
and only transfer small amounts,
particularly towards the end of the
academic year.
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IT@LSE
From an LSE computer:
1. Create and edit your document on any
public computer
2. If you are printing to a colour printer, click
Start I Programs I Accessories
I Connect to...colour printer
and choose either Library or C120 –
whichever is nearest to you.
3. Use the print command in the software
that you are using to send the document to
the network printer queue. If you are printing
to a colour printer, select the printer name that
you selected in the second step above.
4. Now log on to the print station (the computer
attached to the printer) to print the document
from the print queue. A list of job(s) which you
have sent for printing will appear.
5. Print or delete the jobs in your print queue as
desired.
From your own computer:
Visit lse.ac.uk/itservices/remote
If you experience any errors or
faults while printing, notify the IT
Help Desk in the Library. Please
keep any faulty printouts with you,
as this will help IT staff to diagnose
the problem more quickly.
SERVICES FOR YOU CONTINUED
Scanning
There are three scanners for student use. They
are located in C120, S502 and the lower ground
floor of the Library.

Email
The School uses the email program Microsoft
Outlook, which is available on every public computer
on the LSE network. Email may also be accessed
off campus using webmail, remote desktop or a
variety of email clients for both personal computers
and mobile phones.
Students are allocated 200 MB for email. We
recommend that you develop a filing system,
frequently deleting and archiving mail to ensure
you stay within your limit.

H: space Your telephone extension

Every student is allocated 250 MB of personal file
space on the network, called H: space. You may
access your H: space from every public computer
on the LSE network and, when off campus, via
the remote desktop or using VPN.
Files on H: Spaces are regularly backed up and
are retrievable for up to one month. If you need to
restore a file that has been deleted from your H:
space, contact the IT Help Desk and notify them
of the filename, where it was stored on your H:
space and the date/time it was last saved.
in your study bedroom
If you are staying in a residence, your study
bedroom has a live telephone extension to
make outgoing calls using a Primus Calling Card
which can be purchased from your residence
reception. You can also set up Primus account
based calling using your credit/debit card by
contacting Primus Help desk on 845.
lse.ac.uk/itservices/telecoms

LSE for You
LSE for You is a personalised web portal
which gives you access to a range of services.
For example, you can view or change your
personal details; reset your Library and network
passwords; monitor and pay your tuition fees
online; and check your exam results. You can
also access online tutorials on how to navigate
and personalise LSE for You via its login page.
Use your LSE network username and password
to login to LSE for You.
lse.ac.uk/lseforyou
£
7
IT@LSE
Moodle
Moodle is the virtual learning environment
used at LSE. Moodle is used by some,
but not all, lecturers and provides web-
based support for your courses and
programmes such as course information
(including multimedia content), reading
lists, discussion areas and online exercises
(ie quizzes).
You can access Moodle anytime, anywhere,
as long as you have internet access. Login using
your LSE network username and password.
http://moodle.lse.ac.uk
Software sales
The IT Help Desk sells copies of some software
for students. Please refer to the software sales
page for information on up-to-date versions,
pricing and student discounts.
lse.ac.uk/itservices/purchases
WORKING FROM HALLS
AND HOME
Using your computer
from a private residence or
from home
LSE does not provide its own dial-up network
so you will need to register with a UK internet
service provider (ISP) to use your computer from
a private residence.
When away from LSE you can connect to
LSE resources:

You need… …we recommend

Quick and easy access to email only Webmail or the Remote Desktop
Quick and easy access to email, your email archive The Remote Desktop
and your H: space
Access to email, H: space and other network drives The VPN
Mobile access to email from your Smartphone Microsoft ActiveSync, WAP,
or PDA IMAP4, or POP3

lse.ac.uk/itservices/remote

Using your computer Eduroam/JANET Roaming

from halls
Visit lse.ac.uk/itservices/remote
See page 3 to find out how to activate the internet
connection in your study bedroom.
Eduroam allows users visiting participating
institutions to access network resources using
the logon credentials from their own institution.
Eduroam allows users guest access at other
universities without requiring special guest
accounts. A guide to using Eduroam is available at
lse.ac.uk/itservices/guides
 9
FREE IT TRAINING

IT@LSE
Student workshops
A series of courses has been
developed to meet the needs of
students. Courses range from
beginner to advanced level and
are designed to support you
in your studies, as well as your
future career. The duration and
scheduling of classes is designed
to fit in with the academic timetable
and all courses can be used independently,
on campus or at home. An LSE certification
scheme is available for students who attend a
suite of related courses. For upcoming student
courses and to register for a course visit
lse.ac.uk/itservices/training

Interactive computer IT guides and FAQs

based training A series of online guides and FAQs offer advice
We provide free access to over 900 online video and quick solutions to the most frequently asked
training tutorials through the VTC website. Tutorials IT-related questions.
available include Photoshop, Dreamweaver and lse.ac.uk/itservices/guides
computer programming amongst others.
Visit lse.ac.uk/itservices/training to sign up
for free access.
GETTING HELP
Student IT Help Desk VITA (Virtual IT Assistance)
Contact the IT Help Desk for support regarding
Double click on the
School-owned hardware and software on the
‘Virtual IT Assistance’
LSE network, network and email account issues
icon on the desktop of
for taught students, and general IT queries.
a campus PC, to get
Email: IT.Helpdesk@lse.ac.uk real-time assistance from
a Help Desk Advisor
Extension: 6728 (internal access) or during opening hours.
+44 (0)20 7955 6728 (external access) See lse.ac.uk/vita
Location: First floor, Library for more information.

Opening Hours:
Term Time:
Mon – Fri: 9.30am – 8pm Self service portal
Sat – Sun: 11am – 6pm
The IT Services self-service portal is simple, easy
Vacation: to use, and allows you to log, track and update
Mon – Fri: 9.30am – 5pm your IT support calls yourself.
(closing at 8pm during Easter vacation)
http://supportworks.lse.ac.uk
For out-of-hours support, overnight, weekends
and public holidays, 365 days a year, phone the
number of the IT Help Desk and your call will be
automatically diverted to our helpline service.
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IT@LSE
Laptop Surgery IT Services website
Contact the Laptop Surgery for free advice and The IT Services website contains
hands on assistance with problems connecting information about the latest
to LSE resources from personally-owned developments in IT services for
laptops and mobile devices. Students can drop students, along with helpful online
in during opening hours. guides and FAQs, information
about IT facilities, software sales
Website: lse.ac.uk/itservices/remote
and information, advice on using
Email: ITS.Remote.Support@lse.ac.uk your own computer or mobile
device, information security and
Location: S198, St Clements Building training opportunities.
See lse.ac.uk/itservices
Opening Hours:
Term time:
Mon – Fri: 10am – 4pm*
10am – 2pm
*during the first part of each term, open until
4pm. Check our webpage for more details.
Vacation:
Mon – Fri: 11am – 1pm
GETTING HELP CONTINUED
Reporting a fault with your
telephone in your residence
Visit the online interactive fault diagnosis and
fault reporting tools for telephone handset faults,
dial 2222 from reception. To report faults with
your Primus Calling Card call Primus customer
care from your room extension on 849, or to
report faults with your Primus account based
calling on 845.
Support for disabled students
IT Services is committed to the provision of
facilities and support for disabled students and
staff, to assure equality of services. Additional
PCs and printing facilities for disabled students
are provided in the public computer areas
in the Library. Other facilities are available in
three dedicated PC rooms on campus. We
also provide one-to-one support for disabled
students who wish to become familiar with
adaptive technologies and software. To book an
appointment, please contact the IT Help Desk in
the Library or find further information at
lse.ac.uk/itservices/accessibility
£
?
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IT@LSE
MAP

NAB1.08, NAB2.07

Lib LGF, GF, F1, F2, F3

L50/56

K60

S03, S08, S018

S073, S075, S170, S175, S177

OLD.B.25 C120

G017

D010
 15

IT@LSE
Facility Location (and number available)
PCs Lib (481), C120 (105), OLD.B.25 (36), G017 (26), D010 (17),
K60 (12), L50/56 (21), NAB 1.08 (14), NAB 2.07 (14), S502
(4), St Clements computer classrooms (149)*
*Check plasma screens for availability as classrooms may be in use

PC Pods (mobile group Lib LGF study rooms (4)

work stations)
Value loaders Lib LGF, GF, F1 (3), OLD.B.25 (1), C120 (1)
Printers Lib (14), C120 (5), OLD.B.25 (2), G017 (1), D010 (1), K60
(1), L50/56 (1), NAB 1.08 (1), NAB 2.07 (1), S502 (1),
St Clements computer classrooms (7)*
*Check plasma screens for availability as classrooms may be in use

Colour printers Lib LGF (1), C120 (1)

Wireless zones Most areas. See lse.ac.uk/itservices/wireless
Laptop data points Lib LGF, F1, F2, F3 (307)
Scanners Lib LGF (1), C120 (1), S502(1)
PC availability plasma screens Across campus in most buildings, and on your mobile
using LSE mobile.
Facilities for students with Restricted access PCs in Lib GF (2), Lib LGF (6),
disabilities NAB1.08 (1), NAB2.07 (1)
Restricted access printers in Lib GF (1), Lib LGF (1)
3 dedicated PC rooms for students with disabilities in the
Library (R25,26) and St Clements Building (S073)
See lse.ac.uk/itservices/accessibility

Conditions of Use of IT Facilities at LSE

By accessing and/or using the IT Facilities, you agree to be bound by these Conditions of Use including
all documents referred to in them, and you agree to adhere to the requirements of all applicable statutory
regulations and provisions.
Full conditions are available at lse.ac.uk/itservices/conditions-of-use
IT Services This guide is also available on our
The London School of Economics website. To enquire about availability
and Political Science in other formats, please telephone:
Houghton Street 020 7955 7727 or
London WC2A 2AE email: its.admin@lse.ac.uk

Tel: 020 7955 7727 Design: LSE Design Unit

Fax: 020 7955 7600 www.lse.ac.uk/designunit

lse.ac.uk/itservices

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When this guide is updated in 2011
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