BILLY BONZAI

HISTORICAL BACKGROUND:

 Kandapon SBS is a branch office of Indonesia telephone company

servicing Surabaya area. As of 1990, Kandapon SBS has 450 workers with
70,000 line units.
 The company the their bill to subscribers for the month on the fifth of the
following month, and subscribers have 15 days to pay the bill (on 20 th day
of the month)
 On the 21st the company will disconnect the telephone for those who did
not pay the bill yet. The service will resume after the subscribers settled
the accounts plus pay a reconnection fee depending on time long. The
longer the time they settled the accounts the more they have to pay.
 About 20% of the subscribers tended to be late in settling their accounts
and only 10% above 30th of the month.
 Reconnection is a very simple job, just plugging in the lines at the
telephone exchange. They will reconnect the line after they receive the
list of people who already settled their past-due obligations. The
maximum difference is only one day.
 The subscribers may complain if their telephone line is not connected yet
after one day, and it happened often.
 To make the bill easier, the customers could settle the bill through any of
the 20 banks.

The problems in Kandapon Surabaya: the reconnection line was failed to be

on time because the reconnection officer received late from the collection
people so that many subscribers were very upset.

The characteristics of Hidayat:

 A work oriented person who sets high standards not only for himself but
also for others
 Tough and quite assertive
 Has the ability to make unpopular decisions. It is shown by his ability to
confront Billy.

The characteristics of Bambang:

 He may be a good worker but not a good manager.

 He is very weak as a leader and often failed to make unpopular decisions
particularly in giving reprimand to Billy
 He emphasizes more on personal relationships rather than work tasks.

The characteristics of Billy:

 He has a very good personal approach and charming.

 Has the ability to persuade and influence people so that people will follow
his mind of view.
 Is not concerned with details so that he might get bored working with
repetitive tasks such as in collection.
 He does not want to be promoted because he was not willing to work
outside Surabaya since he has other income from Bonzai and Berkisar.
 At work he is overqualified to be a collection clerk. He has been in the
position for more than 5 years.

The characteristics of the Collection job:

Needs a person who is structured, organized and administrative by nature.

The person should be systematic, thorough and will not get bored easily with
repetitive tasks for a long period of time. Although the job is simple but it
requires patience, diligence, and persistence.

Job Compatibility:

The characters of Billy is the opposite of the nature of collection. Billy is

people oriented who does not like behind the desk. He is not persistent and
does not like working with details. By nature, he likes to meet and persuade
people. Therefore it is easy for him to promote Bonzai since he is a good
persuader. However, Collection in this company does need persuasion, but
need persistence and diligence where it is his limitation.

1. What factors contributed to the poor performance exhibited by Billy

Bonzay?
 His preferred habits does not fit with his work (see job
compatibility)
 His boss allowed him to leave the company during office hours
 He is already too senior the position, so that he tends to look
down the job.

2. If you were Hidayat, what would you do to make Bambang assert his
position to Billy?
 I will ensure Bambang that I will support him if he will give Billy
reprimands or disciplinary actions
 Are not allowed to leave the company during business hours
 Make sure that every day Billy gives Bill to the reconnection section.

3. How can Hidayat increase Billy’s level of performance?

 Move Billy to marketing Dept. so that he can use his natural skills,
meeting people.

4. Given the kind of organization, what points must be considered in

motivating employees?
 Every person is unique and has personal motivation to work. Some
people wants to work for life, the others maybe for social life and
hobbies. Motivation cannot be forced to others, but the company can
create an environment where the employees are motivated to work.
 Develop relationships and coaching will be the best factors to motivate
people to work especially if the person is already skillful and senior.

Questions to be discussed:

1. Why do we need to talk about Billy’s characters while we already

knows that Billy’s mistake are leaving the office during office hours?
There is a phrase: 80% of people were hired as a knowledge and
skillful person, but 80% people were fired not because of skills
but because of bad behaviours or habits. Billy basically knows his
job very well. He has been there since he was hired. Therefore he
knows exactly what he has to do. The problem is his bad habits,
come to the office late or leave the office during office hours, so
that he cannot perform well.

2. If we talk about Billy, Bambang, and Hidayat, in MBTI, what is their

profile?
Hidayat is always using his senses or common sense in doing his
work. He can be objective and has the ability to make unpopular
decision. I think he is an ST person. He can be either extravert or
introvert.
Bambang tends to be weak in doing his work. He cannot make
unpopular decision and does want hurting people. He tends to
use his feeling rather than Thinking. I am not so sure whether he
is sensing or intuitive, but I think he is more on intuitive since he
does not take Billy’s job or to correct Billy’s mistake. Therefore
his profile is an NF
Billy is tends to be an Extravert, since he is good in relating and
communicating with people, using his Intuitive and feeling in
doing his job. I think he is an ENFJ person.

3. Why do we move Billy to Marketing or sales not to reconnect section

for instance? Marketing will be good position for Billy, because his
work is usually in the field so that he can be more fit with his
personality. Aside from that, he can also work for his hobbies
since his time is more flexible.

MBTI

1. Can we use MBTI for promotion, people development, and recruitment?

MBTI is very good to be used for developing people, but cannot
be for recruitment. According to some theory, behaviour or can
be changed according to situation, so that it can be biased if we
use for selection, since people will be forced to modify according
to the job’s personality. Aside from that America has very strict
rules on EEO (Equal Employee Opportunity) so that the founder of
MBTI does not want to take a risk against EEO.
2. Can people change? Is it environmental based or personality based?
According to Behaviourists, people can change when he receives
significant evidences, or conditions, or situations. People are forced to
change when they have to struggle, for example during company
restructuring where they have to modify their behaviours in order to
survive, etc. It is purely environmental based< personality tends to be
stable.
3. Is it a genetic trait, meaning we already bring our preferred behaviour
since we were born? According to some psychologists, people bring some
hereditary traits from our parents and grand parents, but after
environment will significant influence it. Please our chart below. Now it
depends on the person, how he perceives the environment.

4. There are many personality tests. Do they have correlation to each

other? The test may be valid, but it is reliable to Indonesian environment?
Do INFJ of Javanese will be the same with INFJ of Ambonese?
Many personality tests have strongly correlate with each others such as
MBTI with DiSC, DiSC with OPQ, etc. however, the will measure different
things. It is like the photographer takes pictures from different angle. I do
not not whether MBTI has been validated in Indonesia. Some personality
tests have been validated and most of them are reliable. The Javanese
who has an INFJ profile will have similar characteristics with Ambonese
with INFJ profiles such as how they perceive work, people, and
enfironment, their emotional tendencies, and some of their limitations.
But in expressing their characteristics, can be different, because of their
culture or tradition.

Self in Enviro
Resp
(Surfac
C
 P D K P K
E I A E E
R D S N B
S I I G I
THE TEAM THAT WASN’T
O K H A A
The team does not work well not because of lacking skills or knowledge, but

N + A + + L + S
more on behaviours. Randy was conditioned as an intelligent, energetic and
had a sense of humor. He came from a poor family and worked very hard to
achieve his objectives. He built his own company and worked independently

A N O A A
until the company had to be closed. He then worked in FireArt. Randy’s
reputations were known by the owner of FireArt, and gave special recognition
that Randy was an inspirational person who likes challenge and freedom to
L R M A
express disagreement and used to work alone. Please remember that Randy
is used to lead and direct the team.

I M A A N
In FireArt, Eric is the leader of the team, so that Randy should follow the
instruction of Eric. It is very difficult for Randy to accept this situations so that
T A N N
he feels frustration. The problem is Eric does not think of everybody’s
personality, so that cannot solve the problems well. At the end the Team
collapsed.

Questions:
Y S G
A H
1. If you were Eric, what will be the first step to begin? I will ask for Team
building session so that everybody knows their characteristics, their
B T I
strengths and limitations. At the end of team building, Eric should talk on
commitment, mandate from owner, and the importance of solid team.

A K U D
Close monitoring will be good for Eric to run the team. Eric should talk to
them one by one and emphasizes on the main function of every person in
this team. Put some positive aspects so that the team will be happy.

W E A U
A C P
A I
2. What will be the characteristics of team?
3.