Академический Документы
Профессиональный Документы
Культура Документы
1st Modules
• Basic Desktop Hardwires Troubleshooting
• TRC Visit
2nd Modules
• OS Troubleshooting & Recovery
• Log Analysis
• Installation of Device drivers & Applications
3rd Modules
• Desktop Firewall
• Antivirus / Antispam
• Patches & Updates – WSUS
• LAN
• Sharing & Access Rights
• Internet Connection Sharing
• Proxy
• Printers
4th Modules
• Mail System Overview
• MS Outlook
• Outlook Express
• Mail Backup & Troubleshooting
• NT Backup
• Data Backup
5th Modules
• MS Active Directory Services
• Joining System to Domain
• Troubleshooting Domain issues
• File & Print Services
• DHCP
• DNS
• RDP & VNC
1st Modules
• Basic Desktop Hardwires Troubleshooting
• TRC Visit
01-07-09 second half day – 2.00 pm to 6.00 pm
02-07-09 second half day – 2.00 pm to 6.00 pm
03-07-09 second half day – 2.00 pm to 6.00 pm
03-07-09 first half day – 2.00 pm to 1.00 pm
Desktop Parts
External Cards – Installation, Types, Problems & Troubleshooting (LAN card sound card
display card etc)
Bios - How to enter the BIOS and Types Problems and Troubleshooting - F3, F5, F10,
Escape, Insert, Control + Escape, Alt + Escape, F1, F10, F2, ESC+DEL, CTRL+ALT+ESC,
CTRL+ALT+INS, CTRL+ALT+ENTER, CTRL+ALT+S, PAGE UP KEY, PAGE DOWN KEY
POST, or Power On Self Test is your first source of troubleshooting a problem. POST
automatically runs when your computer is turned on and tests several components of your
PC.
Very short beep - This problem is linked to your motherboard Else it can mean that you are
facing a problem with your system memory (BIOS AWARD)
Long beep followed by 3 sequential short beeps - This issue is linked to your Graphic card
configurations
Short beep followed by three sequential long beeps - You are facing a system memory
problem
Beep- PAUSE- Beep- PAUSE- Two sequential beeps - This error is linked to your CPU
Three beeps-PAUSE-Three beeps-PAUSE-Four beeps - You have an issue with the video
memory
Five short beeps - You are facing a problem with your CPU
Short constant and high-pitched beeps - The temperature of your CPU is too high
One long Beep and Eight short Beeps-----Video card failure. Try to install video card in
another slot.
Only logo (IBM, HCL, HP, INTEL) is showing – Reason and solutions
How to install windows XP, 2000, vista and 2003 and what is hardware requirement of
windows
How to 1st repair & 2nd repair, restore, recovery and upgrade the windows
How diagnose the problem of windows and what are event logs & how to check
Windows problem and solution such as – file missing, system slow, not booting & starting
windows and etc
How to search the hardware drivers and how to install and update
How to install other application (such as ms office, acrobat reader win zip and etc)
3rd Modules
• Desktop Firewall
• Antivirus / Antispam
• Patches & Updates – WSUS
• LAN
• Sharing & Access Rights
• Internet Connection Sharing
• Proxy
• Printers
08-07-09 second half day – 9.30 pm to 1.30 pm
09-07-09 first half day – 9.30 pm to 1.30 pm
What is desktop firewall and how it is work and problems related of firewall & solutions
What is antivirus (managed unmanaged, how to install, update (live update and manually
update)
How to scan for virus with the help of Antivirus and remove
How to download virus removal tools and hot its run (such as Symantec virus removal tool,
combo fix)
What are the benefits & how to update the windows and what are service pack & update
patch and how to install and just introduction of WSUS
What is LAN & WAN, internet devices (switch, hub and modem) introduction of router and
firewall
LAN cabling straight and crossed and how to punch the cable, and how to check the LAN
cable
How to check the switch or hub ports and how to check the network problems
How to sharing the data, folder, file and printer and how to given the permission access
What is printer and how to install local printer, share printer and network printer
How many types of printer DMP, Laser, Inkjet (bubble jet) and how its work
4th Modules
• Mail System Overview
• MS Outlook
• Outlook Express
• Mail Backup & Troubleshooting
• NT Backup
• Data Backup
09-07-09 second half day – 2.30 pm to 6.00 pm
10-07-09 second half day – 9.30 pm to 6.00 pm
What is outlook express and MS outlook what is difference between them and what is use
How to configure mail with pop3 and how to with exchange and Gmail
How to configure multiple mails in one outlook express (identity) and ms outlook (profile)
How to take the backup of mails and restore the mail and import & export
What is address book and configure address book in outlook and ms outlook
What is DBX file and what is PST file and how to exchange the mail Outlook to ms outlook
and reverse
What is user data and how to take the backup of data in drive, CD (with writer), and in
another pc
5th Modules
• MS Active Directory Services
• Joining System to Domain
• Troubleshooting Domain issues
• File & Print Services
• DHCP
• DNS
• RDP & VNC
13-07-09 second half day – 9.30 pm to 6.00 pm
What is windows server 2003, what is use, How to install & configure and problems and
solutions
What is active directory services and how to install & configure and how to check, problems
and solutions
What is DHCP server what is use, How to install & configure and how to check, problems
and solutions
What is DNS server, what is use, How to install & configure and how to check, problems
and solutions
What is domain and how to join in domain and how to check, problems and solutions
What are file and print services and how to check and configure
What are RDP & VNC and how to use RDP and why its uses