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Wolfsburg is the sixth largest city in Lower Saxony and the home of Volkswagen cars. The council is building an e-government portal to enhance public service delivery. To achieve this, and streamline it management, it needed to update its ageing technology infrastructure.
Wolfsburg is the sixth largest city in Lower Saxony and the home of Volkswagen cars. The council is building an e-government portal to enhance public service delivery. To achieve this, and streamline it management, it needed to update its ageing technology infrastructure.
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Wolfsburg is the sixth largest city in Lower Saxony and the home of Volkswagen cars. The council is building an e-government portal to enhance public service delivery. To achieve this, and streamline it management, it needed to update its ageing technology infrastructure.
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Overview “It is no longer necessary for administrators to walk
Country or Region: Germany Industry: Local Government through buildings or travel to outlying offices when computer problems arise. As a result, we have Customer Profile Wolfsburg is the sixth largest city in Lower reduced our workloads significantly.” Saxony and the home of Volkswagen cars. Wolfgang Beuermann, IT Manager, Wolfsburg City Council The Wolfsburg City Council delivers a range of public services to 122,000 local citizens. Wolfsburg City Council delivers a range of public services to around 122,000 local people. To enhance relationships with citizens, it Business Situation The council is building an e-government decided to develop a new online portal for e-government services, portal to enhance public service delivery. but this could not be deployed effectively on the council’s ageing IT To achieve this, and streamline IT management, it needed to update its infrastructure. To address this issue, Wolfsburg City Council ageing technology infrastructure. deployed the Microsoft® Windows Server™ 2003 enterprise Solution operating system and Microsoft Exchange Server 2003 messaging A new IT system based on the Microsoft® environment. These technologies were selected in favour of Linux Windows Server™ 2003 enterprise operating system and Microsoft Exchange open source software alternatives, based on their centralised Server 2003 messaging environment. management features, ease of integration with existing Benefits infrastructure, and cost-effectiveness. Wolfsburg City Council IT Reduced IT management costs. employees now manage workstations, user accounts, and Time savings for IT employees. Enhanced security. applications centrally. As a result, they have enhanced network Support for future IT projects. security, achieved significant time savings, and reduced Full integration with e-government portal. operational costs. Situation Solution On May 26, 1938, Ferdinand Porsche After evaluating competing solutions, founded the Volkswagen plant on the north including the Linux open source operating side of the Mittelland Canal in Wolfsburg, system, Microsoft Windows Server® 2003 Germany, and a new city was built to house was chosen as the council’s new server-side the required workforce. Today, the city is the operating system. At the same time, the e- sixth largest in Lower Saxony with around mail environment was migrated to Microsoft 122,000 inhabitants, 50,000 of whom still Exchange Server 2003. Modernisation of the work at the Volkswagen facility. Wolfsburg infrastructure began in February 2005 and offers a number of tourist attractions, was completed in September 2005. including the ‘Autostadt,’ a complex that offers visitors state-of-the-art technology and Beuermann says: “Switching to Linux would experiences related to the automobile. A have increased staff training requirements. In large number of research institutions also addition, it would have been necessary to have their headquarters in the city. migrate roughly 180 Microsoft-supported applications to the new operating system and “The aim of the project Wolfsburg City Council delivers a range of reintegrate many of them with our existing
was to form closer public services to local citizens. To improve
the effectiveness of these services, it decided Microsoft Windows® XP Professional desktop operating system and Microsoft Office relationships with our to deploy a new e-government portal early in System applications. As a result, deploying
citizens, improve service 2005. Wolfgang Beuermann, IT Manager,
Wolfsburg City Council, says: “The aim of the Linux would have been a far more expensive proposition.” delivery, and operate project was to form closer relationships with
more cost-effectively.” our citizens, improve service delivery, and
operate more cost-effectively. More User administration can now be carried out centrally using Active Directory®. This specifically, we wanted to give citizens simple technology offers rapid, reliable data Wolfgang Beuermann, IT Manager, Wolfsburg ways to print-out forms, obtain information replication across the Wolfsburg City Council City Council about the public register, order new refuse network. It features a single point of bins, register their vehicles, and submit administration for all resources, including planning applications online.” files, peripheral appliances, databases, Web access points, host connections, users, and To achieve these goals, Wolfsburg City groups. Administrators can apply changes Council needed to upgrade its ageing IT centrally, with Active Directory ensuring that infrastructure, which was based on updates are automatically installed on all Microsoft® Windows NT® Server 4.0 and workstation computers. Microsoft Exchange Server 5.5. The city also had 180 applications and data was Microsoft Services provided support for the administered in a variety of unconnected technology implementation. After a three- systems. Beuermann says: “This disparate month conception phase, extensive tests infrastructure made administration very were carried out by the IT department before costly. We needed new technology for deployment in the live environment. centralised administration of our e-mail Beuermann says: “We ran extensive tests platform, groupware environment, and new e- prior to implementation and encountered no government portal.” major problems. We were then able to integrate the new infrastructure quickly and cost-effectively with the new SAP-based e- government portal and migrate our internal departments to the new system in just three computer problems arise or when new weeks.” employees start work. As a result, we have been able to reduce our workloads Windows Server 2003 and Exchange Server significantly and achieve considerable time 2003 are used to administer the municipal savings.” administration’s 1,600 workstations. Employees now have direct access to the Enhanced Security for Sensitive Data SAP-based e-government portal using a single Centralised management of all applications password and continue to work familiar and users in the council network has Microsoft user interfaces. significantly increased security for sensitive data. This is because user profiles and Exchange Server 2003 operates as a central access rights are constantly up to date. communication point in the Wolfsburg City Council network, supporting collaboration Beuermann says: “Previously, users had to be between employees in geographically logged out of every individual application, “Active Directory is distributed offices. It also provides tools for which was not always done consistently. extremely well suited to standardised administration of messaging There was also a risk that user access rights and documents, and effectively sharing were not always up to date because they had administering a large network resources. to be managed manually. Using the new number of system, we can be sure that employees Benefits leaving the council are removed from Active organisational units, Due to the new e-government portal that Directory and their access rights withdrawn. hardware devices, and supports information sharing across remote We can also be sure that only authorised offices, Wolfsburg City Council has improved personnel access the council network.” applications.” the delivery and effectiveness of its services to its citizens. Support for Future IT Projects Wolfgang Beuermann, IT Manager, Wolfsburg The new IT infrastructure maximises the City Council Centralised IT Administration Reduces Costs value of previous technology investments and and Delivers Time Savings will support a range of future IT initiatives. Previously, telephone numbers, e-mail Beuermann says: “With the new inboxes, and access rights profiles were infrastructure we can respond quickly to created individually for each employee. Using changing information management Active Directory, IT staff can conduct these requirements. We are also able to continue tasks centrally and apply changes across all working with our existing solutions, applications in use. Beuermann says: “Active maximising past technology investments.” Directory is extremely well suited to administering a large number of Wolfsburg City Council already has plans to organisational units, hardware devices, and extend its Exchange Server 2003 messaging applications.” environment to local schools. Beuermann says: “During the next 12 months, we hope to This is because the directory service contains roll out Exchange Server 2003 and the all the information and access rights profiles Microsoft Office Outlook® 2003 e-mail for PCs and their users. New user accounts interface to 20,000 schools locally, delivering can be created and removed at a central a range of new educational opportunities in location. Beuermann says: “It is no longer the process.” necessary for administrators to walk through buildings or travel to outlying offices when For More Information Microsoft Server Product For more information about Microsoft Portfolio products and services, call the Microsoft For more information about the Microsoft Sales Information Centre at (800) 426- server product portfolio, go to: 9400. In Canada, call the Microsoft www.microsoft.com/servers/default.mspx Canada Information Centre at (877) 568- 2495. Customers who are deaf or hard-of- hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234 in the United States or (905) 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.com
For more information about Wolfsburg City
Council products and services, call 05361282702 or visit the Web site at: www.wolfsburg.de
Software and Services − Microsoft Windows Server 2003