Profiles in Diversity Journal

Also Featuring an Introduction by Bill George, Harvard Business School • A Celebration of Hispanic Heritage Month • Catalyst
Volume 10, Number 5 September / October 2008

$
25.00 U.S.
PROFILES IN DIVERSITY JOURNAL

IDEAS PEOPLE WANTED
US LOCATIONS
September / October 2008 • VOLUME 10 NUMBER 5

Shell people aren’t all the same
And we like it that way. After all, the more different perspectives we
have on board, the more great ideas we can come up with.
With a presence in more than 130 countries, we’ve learned for

ourselves that being an inclusive business is an advantage. Now
we’re looking for more people who can bring fresh thinking to the
energy challenge, including:
s3ENIOR#OMMUNICATIONS-ANAGER5
s5TILITIES2ELIABILITY)MPROVEMENT0ROG-GR !MERICAS5
s#ONTROL3YSTEMS4ECHNICIAN !ZUSA#!5
s#2) 3TYRENE2$0ROGRAM-ANAGER5
www.diversityjournal.com
s%NSURE3AFE0RODUCTION0ROCESS&OCAL0OINT5
s4EAM,EADER 0ROCESS%NGINEERING5
s3TAFF0ROCESS%NGINEERING5TILITIES5
s4URNAROUND3AFETY#OORDINATOR5
s0ROJECTS3AFETY#OORDINATOR5
&INDOUTMOREANDAPPLYONLINEATwww.shell.com/careers/usjobs.
Shell is an Equal Opportunity Employer

No matter what your specialty, you’ll do more at
Waste Management by working on projects that have a
positive impact on the environment.
Saving the world – now there’s a good reason to come to work.
Make a difference. Work here.

Optional features shown. Check out www.wmcareers.com
Waste Management is an equal opportunity employer and is commited to an environment free of unlawful discrimination.

Sondra L. Barbour Cindy J. Brinkley
AT&T
Deborah H. Ingrid Beckles
$
25.00 U.S.
Lockheed Alderson Freddie Mac
Martin SAIC
Angela M. Busch
Ecolab, Inc.
Klaudia J. Brace
KBR
Barbara Adachi
Deloitte LLP
Judy Archibald
Waste Management, Inc.
Patricia L. Barbari
New York Life Karen A. Bedford
Insurance Co. ArvinMeritor, Inc.,
Virginia Calega
Light Vehicle Systems
Highmark, Inc.
Delivering power through people.
Our vision is to be the best positioned, most trusted choice for electricity in competitive markets.
We pursue that vision through the talents of our intelligent, creative and passionate employees.
By harnessing the power of diverse thoughts, skills and experiences, we commit to delivering
value to our customers and making a difference in the communities where we live and work.
Reliant Energy is committed to attracting talented individuals to our workforce. Become part of our
team and help us achieve our vision.
Reliant Energy proudly recognizes

Susie Kupiec as a “Woman Worth Watching”
and supports women and their accomplishments.
reliant.com
Nancy R. Christal Cindy P. Crotty Anne Chwat

$
25.00 U.S.
KeyCorp Burger King Mary E. Crego
CVS Caremark State Farm Insurance
Corporation
Companies
Liza Cartmell
ARAMARK
Barbara Dirks
Harris Bankcorp, Inc.
Carine Strom Clark

Symantec Corporation
Dale Cendali
O’Melveny & Myers LLP
Betty K. DeVita
Citibank Canada
Sandra Devine
Chineta K. Davis EDS
Northrop Grumman
© 2008 Lockheed Martin Corporation
BETWEEN THE CHALLENGE AND THE SOLUTION,

T H E R E I S O N E I M P O R TA N T W O R D : H O W.
Diversity. It’s not a goal. It’s a necessity. When facing down the most important projects in the world,
you need fresh ideas. And unique perspectives. Delivering the most complete answers to solve complex
problems is all a question of how. And it is the how that makes all the difference.

Tracey Doi
Toyota Motor Sales, USA, Inc. Katherine Giscombe
Lynne Doughtie
KPMG LLP
Lina Echeverría
$
25.00 U.S.
Corning Inc.
Catalyst
Marie Therese
Dominguez
U.S. Postal Service
Shaun M.
Fracassi
Kelly Services Inc.
Robyn L. Ewing
Williams
Kimmy T. Duong
Pragmatics, Inc.
Melissa B. Donaldson
CDW Corporation
Dianne Douglas
Lauren Flaherty Mattel, Inc.
Nortel
DIVERSITY... the one thing we all have in common
WWW.ROHMHAAS.COM
> SIMPLY STATED, DIVERSITY MEANS DIFFERENCES

At Rohm and Haas, we know that understanding, valuing and
leveraging diversity will result in a healthier, more enriched
workforce, maximized profitable growth and sustained
competitive advantage. This is our priority.
Leading the way since 1909, Rohm and Haas is a global pioneer in the creation and development of innovative
technologies and solutions for the specialty materials industry. The company’s technologies are found in a wide range
of industries including: Building and Construction, Electronics and Electronic Devices, Household Goods and Personal
Care, Packaging and Paper, Transportation, Pharmaceutical and Medical, Water, Food and Food Related, and
Industrial Process. Innovative Rohm and Haas technologies and solutions help to improve life every day, around the
world. Based in Philadelphia, PA, the company generated annual sales of approximately $8.9 billion in 2007.
Visit www.rohmhaas.com for more information.
imagine the possibilities™

Patricia A. Heffernan
Kara Ferber Gordon
Rohm and Haas
Lifetime Care Home
Health and Hospice Carla Harris Marjorie Hoey
$
25.00 U.S.
Morgan Interpublic
Stanley Group
Janel S. Haugarth
SUPERVALU INC.
Andrea R. Huff
Lee Hecht Harrison
Linda P. Hudson
BAE Systems Land
and Armaments
Faith Renee
Greenfield
Campbell Soup
Company
Gloria Johnson Goins
The Home Depot
Diane J. Hoskins
Gensler
Roz Ho
Microsoft
And that may be the one true link that brings us all together,
regardless of race, creed or color. Boeing proudly supports
those courageous enough to make discrimination, history.


Charisse R. Lillie
Comcast Pam Kohn 25.00 U.S.
$
Corporation Wal-Mart
Stores, Inc. Jacqueline B. Kosecoff
UnitedHealth
Group
Regina Lee
Suzanne L. Kupiec
Automatic
Reliant Energy, Inc.
Data Processing, Inc.
Anne B. Jackson
Wells Fargo
Financial Bank
D. Lynn Kelley, PhD

Textron, Inc.
Barbara L. Kunz
Battelle Memorial
Institute
Karen Larrimer
Dianne Lamendola The PNC Financial
Safeway, Inc. Services Group, Inc.
Dolores K. Kruchten
Eastman Kodak Company
Comcast’s commitment to diversity is woven into the
very fabric of our company. As the nation’s leading
provider of cable, entertainment and communications
products and services – as an employer, a business,
and a community partner – we believe that the
success of our business and the prosperity of the
communities we serve go hand in hand.
Comcast congratulates its own Charisse Lillie for being featured in the
7th Annual WomenWorthWatching® Issue. Here’s to her tenacity and
lifelong dedication to inspire others.
To learn more about our commitment to diversity, go to www.comcast.com/diversity


Jacki W. Lowe
Georgia
Diana X. Ma Lisa H. Macpherson $
25.00 U.S.
Applied Hallmark
Power Cards, Inc.
Materials,
Inc.
Michele Coleman Mayes

Allstate Insurance Company
Caroline S. Matthews
WellPoint, Inc.
Ellen M. Lord
AAI Corporation
Consuelo E. Madere
Monsanto
Gael Lundeen
Pitney Bowes Inc.
Miranda K. Mandel
Neal, Gerber & Eisenberg LLP
Rose McKinney-James
Machelle A. McAdory MGM MIRAGE
Chrysler Financial
[ BANK OF THE WEST ]
WANT TO WORK FOR A

TRULY GREAT BANK?
AT BANK OF THE WEST, WE BELIEVE OUR CUSTOMERS ARE

WELL SERVED BY EMPLOYEES WHO ARE WELL SERVED.
Different perspectives generate fresh ideas. That’s why at Bank of the West, we value diversity and
equal opportunity for all our employees. Year after year, we continue to grow stronger thanks to our
unique blend of people. After all, in today’s competitive banking environment, it is our employees with
innovative ideas that keep us a step ahead of the rest.
www.bankofthewest.com
Bank of the West and its subsidiaries are equal opportunity/affirmative action employers. M/F/D/V © 2007 Bank of the West. Member FDIC.

Maureen K. O’Connor
Blue Cross and Blue Shield of Elaine Metlin Lynn Pike $
25.00 U.S.
North Carolina Dickstein Capital One
Shapiro LLP Financial
Corporation
Deborah O’Neil
AXA Equitable
Wendy J. Murdock Life Insurance
MasterCard Worldwide Company
MaryAnn Miller
Avnet, Inc.
Jeannette M. Mills
Constellation Energy
Una O’Neill
Margaret C. Montana
CA, Inc.
Royal Dutch Shell
Marcia L. Narine Michelle Paretti

Ryder System, Inc. Credit Suisse
Thanks to you,
women are helping to shape an America in which all citizens,
regardless of gender, are free to live out their dreams.
WellPoint congratulates all of the WomenWorthWatching®,

including our own current and past recipients Shamla Naidoo,
Dijuana Lewis, Lisa Moriyama, and Caz Matthews.
At WellPoint, we are addressing tomorrow’s health care issues today by taking
a leadership role in women’s health. Focusing on the medical issues that
most affect women, we’ve developed a four-pronged approach that addresses
wellness and prevention, disease management, quality improvement, and
community involvement.
Some of the numerous resources we provide to help women take control of

their health include: Women’s Health e-Newsletter, Baby Connection and
MaterniCall, Mammography Compliance Initiative, and a Breast Cancer
Resource Center. Working to better people’s lives is not something you do
every day – but it can be, at WellPoint.
Better health care, thanks to you.
Visit us online at wellpoint.com/careers and wellpoint.com/diversity
Contact us at diversityrecruiting@wellpoint.com
EOE ®Registered Trademark, WellPoint, Inc. ©2008 WellPoint, Inc. All Rights Reserved
®Registered Trademark, WomenWorthWatching
®Registered Trademark, DiversityInc Media LLC
®2008 Profiles in Diversity Journal All Rights Reserved

Sangeeta Gandhi Shah
Carmen G. Rive
Vanguard Brooks Kushman PC Vilma Salaverria Jocelyn E. Scott
DuPont
$
25.00 U.S.
Aflac, Inc.
Barb J. Samardzich
Ford Motor Company
Ana Cabriela Pinczuk Kimberly L. Senter

Cisco Systems, Inc. Unilever
Denise L. Ramos
ITT Corporation
Susan A. Roberts
Bausch & Lomb
Sue Reidy
Agilent Technologies
Are you driven
to make a
difference? Available positions
may include:
Join Stryker, a global leader in a growing industry dedicated to • Clinical Research

helping people live more active, fulfilling lives.
• Distribution & Logistics
Stryker is a broadly based medical technology company with a
history of success and exceptional growth—growth driven by the • Engineering
diverse viewpoints and backgrounds of a workforce that enjoys
• Finance & Accounting
accountability, clear expectations and the freedom to exceed them.
• Human Resources
As a company that embraces individual strengths, we care about
what you can do, not just what you have done. • Information
Stryker. Exceptional Experience for Exceptional People. Technology
• Manufacturing &
Operations
Growth • Marketing
• Quality Assurance &
Opportunity
Regulatory Affairs
• Research &
Innovation
Development
• Sales
Discover new and exciting career opportunities—

visit www.Stryker.jobs

Carrie Teffner Susan Silbermann
Karen Sock 25.00 U.S.
$
Sara Lee Grand Biloxi

Pfizer Casino, Hotel
Corporation
& Spa
Bentina Chisolm Terry

Gulf Power Company Barbara A. Taylor
BDO Seidman, LLP
Sarah Thornton
Bank of the West
Bronwen R. Taylor
Stryker Corporation
Catherine Smith
Motorola
Michelle D. Shepherd
Bank of America
Heidi Shyu Teressa Szelest-Shah

Raytheon Company BASF SE
)NEVERIMAGINED)DlNDMYSELF
SAYINGTHEWORDShCAREERvANDhLOVEv
INTHESAMESENTENCE

"UTAT(ALLMARK)DOITALLTHETIME(ERE)FEELEMPOWERED
ASA,ATINAANDASEDITORIALDIRECTORFOR3INCERAMENTE(ALLMARK
OUR3PANISH LANGUAGECARDLINETOINFUSEALL)DO
WITHTHEPASSIONANDSUBSTANCEOFMYHERITAGE
!T(ALLMARKWEHAVEONEPURPOSETOENRICHPEOPLESLIVES
"UT)DIDNTKNOWTHATINFULlLLINGTHATPURPOSE
MYLIFEWOULDALSOBEENRICHEDINSOMANYWAYS3ONOW)CAN
TRULYSAYTHATMEANINGFULWORKANDPURPOSEFULLIFE
COMETOGETHERFORMEEVERYDAY!ND)CANALSOSAYTHATAT
(ALLMARKANDIN+ANSAS#ITY)VEFOUNDMYHOME
ARLETTETORRESnEDITORIALDIRECTOR
L I V E Y O U R PA S S I O N L O V E Y O U R W O R K
TO LE A R N M ORE A B O U T C ARE ERS I N W R I T I N G E D I TOR I A L DE S I G N I L LU ST R AT I ON S C U L P T I N G PH OTO G R A PHY ORLET TER ING
GO TO W W W HAL LMAR KCREAT IVE CARE ERSCOM
Ú H A L L M A R KC A RD SI NC

Darla H. Whitaker Debbie White
Texas Sodexo
Sherry D. Williams
Halliburton
$
25.00 U.S.
Instruments
Lizabeth H. Zlatkus Kathleen McClurg Wiljanen

The Hartford Financial Kindred Healthcare, Inc.
Services Group, Inc.
Christine W. Wallace
NCR Corporation
Gena P. Trimble
Salt River Project
Jane Warner
Illinois Tool Works Inc.
Sheri L. Thureen
CSC
Lynne Fischman Uniman
Andrews Kurth LLP
notebook
editor’s notebook
editors notebook
These Women are

Worth Watching…
James R. Rector
and so are the organizations PUBLISHER
that employ them. John Murphy

MANAGING EDITOR
E
Cheri Morabito
CREATIVE DIRECTOR
Every year we publish a special Damian Johnson

MARKETING DIRECTOR
edition of Profiles in Diversity Journal that

Laurel L. Fumic
features more than a hundred women worth watching. We showcase them CONTRIBUTING EDITOR
precisely because they are an inspiration to other women. These individuals Alina Dunaeva
O verseas C orrespondent
have risen to positions of responsibility that reflect their education, mana-
Jason Bice
gerial competence, passion, and leadership. WEB MASTER
As much as we applaud their achievements, there is a corollary to their

LETTERS TO THE EDITOR
success. Each works for an organization that not only values diversity but
Commentaries or questions should be
also delivers on the promise to advance the careers of women they employ.
addressed to: Profiles in Diversity Journal,
These individual women are, in many ways, trailblazers. So, too, are the P.O. Box 45605, Cleveland, OH 44145-0605.
companies they work for. All correspondence should include author’s
full name, address, e-mail and phone number.
One only need look to Catalyst, a fine organization with an extensive
body of research relating to women in executive positions to see that much DISPLAY ADVERTISING
work still needs to be done. It would, indeed, be a pleasure to someday find Profiles in Diversity Journal
no need whatsoever to showcase women in high places. Wouldn’t it be great Gemini Towers #1
1991 Crocker Road, Suite 320
if that were so common it was hardly worth mentioning? We’re not there
Westlake, OH 44145
yet, but as these women can attest, progress is being made. Tel: 440.892.0444
Fax: 440.892.0737
So as you read each woman’s mentoring essay, we hope you’ll find
profiles@diversityjournal.com
encouragement and direction for your own career. But also take note of
the corporate profile shown on each page. Perhaps at one of these more SUBSCRIPTIONS
progressive companies is where your career will really take off. U.S. $49.95 one year / $89.95 two years;
in Canada, add $15 per year for postage.
Congratulations to this year’s class of Women Worth Watching! Other foreign orders add $20 per year.
U.S. funds only. Subscriptions can be ordered
at: www.diversityjournal.com or call
customer service at 800.573.2867 from
8:00 a.m. to 5:00 p.m. EST.
John Murphy SUBMISSIONS

Managing Editor Reprints:
profiles@diversityjournal.com
Editorial:
edit@diversityjournal.com
Photos & Artwork:
art@diversityjournal.com
20 Pro f i les i n Di ve rsit y Journal September/October 2008

Goodstein
features
contents
table of contents
Volume 10 • Number 5
September / October 2008
36
On the Cover /
Women Worth Watching® in 2009
Take a look at this year’s class of influential
women. A corporate profile and personal profile
accompany each woman’s mentoring essay.
182 Special Feature: /

Hispanic Heritage Month 36
The rich culture, shared values, and strong work
ethic of Hispanic people should be celebrated
with great appreciation throughout the country.
The individuals profiled in this section provide an Celebrating
interesting perspective. Hispanic Heritage
Month
departments and Commentaries 182

28 Momentum Diversity Who, What, Where and When
30 Catalyst Advancing Women Leaders: The Connection Between

Women Board Directors and Women Corporate Officers.
32 From the Publisher Introducing the

Diversity Leader Award:
diversity
AWARD
2008
Leader
Recognizing the Communication
Efforts of Leading Companies.
34 Viewpoint “ All you have to do is to open the doors

and let them walk through…”
by Bill George, Professor of Management
Practice at Harvard Business School.
214 Featured Organizations Organizations and Advertisers

34
T:7.75 in
T:10.75 in
Helping families rest easy
for over 160 years.
At New York Life, we have the highest possible rating * for financial strength, which
means no matter how the world changes, we’ll be here to protect your dreams, just as
we have for over 160 years. That’s why New York Life is The Company You Keep.
contents
table of contents
Women Worth Watching

7th Annual
in 2009
®
36 Barbara Adachi 64 Chineta K. Davis 92 Carla Harris

Deloitte LLP Northrop Grumman Morgan Stanley
37 Deborah H. Alderson 66 Sandra Devine 94 Janel S. Haugarth

Science Applications EDS, an HP company SUPERVALU INC.
International Corporation
68 Betty K. DeVita 96 Patricia A. Heffernan
38 Judy Archibald Citibank Canada Lifetime Care Home Health
Waste Management, Inc. and Hospice
69 Barbara Dirks
40 Patricia L. Barbari Harris Bankcorp Inc., 97 Roz Ho
New York Life Insurance Co. part of BMO Financial Group Microsoft
42 Sondra L. Barbour 70 Tracey Doi 98 Marjorie Hoey

Lockheed Martin Toyota Motor Sales, USA, Inc. Interpublic Group
43 Ingrid Beckles 71 Marie Therese Dominguez 99 Diane J. Hoskins

Freddie Mac U.S. Postal Service Gensler
44 Karen A. Bedford 72 Melissa B. Donaldson 100 Linda P. Hudson

ArvinMeritor, Inc., CDW Corporation BAE Systems Land
Light Vehicle Systems Group and Armaments
73 Lynne Doughtie
46 Klaudia J. Brace KPMG LLP 101 Andrea R. Huff
KBR Lee Hecht Harrison
74 Dianne Douglas
48 Cindy J. Brinkley Mattel, Inc. 102 Anne B. Jackson
AT&T Wells Fargo Financial Bank
76 Kimmy T. Duong
50 Angela M. Busch Pragmatics, Inc. 104 D. Lynn Kelley, PhD
Ecolab, Inc. Textron, Inc.
78 Lina Echeverría
52 Virginia ‘Ginny’ Calega Corning Incorporated 105 Pam Kohn
Highmark Inc. Wal-Mart Stores, Inc.
80 Robyn L. Ewing
54 Liza Cartmell Williams 106 Jacqueline B. Kosecoff
Aramark UnitedHealth Group
82 Lauren Flaherty
56 Dale Cendali Nortel 108 Dolores K. Kruchten
O’Melveny & Myers LLP Eastman Kodak Company
84 Shaun M. Fracassi
57 Nancy R. Christal Kelly Services, Inc. 109 Barbara L. Kunz
CVS Caremark Battelle Memorial Institute
85 Katherine Giscombe
58 Anne Chwat Catalyst 110 Suzanne L. Kupiec
Burger King Corporation Reliant Energy, Inc.
86 Gloria Johnson Goins
59 Carine Strom Clark The Home Depot 111 Dianne Lamendola
Symantec Corporation Safeway Inc.
88 Kara Ferber Gordon
60 Mary E. Crego Rohm and Haas Company 112 Karen Larrimer
State Farm The PNC Financial Services
Insurance Companies 90 Faith Renee Greenfield Group, Inc.
Campbell Soup Company
62 Cindy P. Crotty
KeyCorp

PepsiCo Celebrates the Life of Edward F. Boyd
1914 – 2007
Edward F. Boyd helped place Pepsi in the hearts and hands of

many Americans. And in doing so, he became an innovative leader
and true pioneer in marketing.
It’s been 60 years since Ed was hired to form the very first team
of African-American marketers, opening up African-American
communities across the nation. He defined target marketing — the
way many businesses today meet consumer needs with products
and services.
Brave, distinguished and endearing, Ed Boyd helped move

America and business to greater racial equality. Today, his spirit
still inspires us.
To learn more about Ed Boyd and all his accomplishments,

read The Real Pepsi Challenge by Stephanie Capparell or visit
careerjournal.com, go to the left column under Article Search and
type in: Ed Boyd.
contents
table of contents
113 Regina Lee 137 Maureen K. O’Connor
159 Karen Sock

Automatic Data Blue Cross and Blue Shield Grand Biloxi Casino,
Processing, Inc. of North Carolina Hotel & Spa
114 Charisse R. Lillie 138 Deborah O’Neil 160 Teressa Szelest-Shah

Comcast Corporation AXA Equitable Life BASF SE
Insurance Company
116 Ellen M. Lord 162 Barbara A. Taylor
AAI Corporation, 139 Una O’Neill BDO Seidman, LLP
a Textron, Inc. company CA, Inc.
164 Bronwen R. Taylor
117 Jacki W. Lowe 140 Michelle Paretti Stryker Corporation
Georgia Power Credit Suisse
165 Carrie Teffner
118 Gael Lundeen 142 Lynn Pike Sara Lee Corporation
Pitney Bowes Inc. Capital One
Financial Corporation 166 Bentina Chisolm Terry
119 Diana X. Ma Gulf Power Company
Applied Materials, Inc. 143 Ana Cabriela Pinczuk
Cisco Systems, Inc. 167 Sarah Thornton
120 Lisa H. Macpherson Bank of the West
Hallmark Cards, Inc. 144 Denise L. Ramos
ITT Corporation 168 Sheri L. Thureen
121 Consuelo E. Madere CSC
Monsanto 145 Sue Reidy
Agilent Technologies 170 Gena P. Trimble
122 Miranda K. Mandel Salt River Project (SRP)
Neal, Gerber & Eisenberg LLP 146 Carmen G. Rive
Vanguard 172 Lynne Fischman Uniman
123 Caroline ‘Caz’ S. Matthews Andrews Kurth LLP
WellPoint, Inc. 148 Susan A. Roberts
Bausch & Lomb 174 Christine W. Wallace
124 Michele Coleman Mayes NCR Corporation
Allstate Insurance Company 149 Vilma Salaverria
Aflac, Inc. 176 Jane Warner
125 Machelle A. McAdory Illinois Tool Works Inc.
Chrysler Financial 150 Barb J. Samardzich
Ford Motor Company 177 Darla H. Whitaker
126 Rose McKinney-James Texas Instruments
MGM MIRAGE 151 Jocelyn E. Scott
DuPont 178 Debbie White
127 Elaine Metlin Sodexo
Dickstein Shapiro LLP 152 Kimberly L. Senter
Unilever 179 Kathleen McClurg Wiljanen
128 MaryAnn Miller Kindred Healthcare, Inc.
Avnet, Inc. 154 Sangeeta Gandhi Shah
Brooks Kushman PC 180 Sherry D. Williams
130 Jeannette M. Mills Halliburton
Constellation Energy 155 Michelle D. Shepherd
Bank of America 181 Lizabeth H. Zlatkus
132 Margaret C. ‘Peggy’ Montana The Hartford Financial Services
156 Heidi Shyu Group, Inc.
Royal Dutch Shell Raytheon Company
134 Wendy J. Murdock 157 Susan Silbermann

MasterCard Worldwide Pfizer
136 Marcia L. Narine 158 Catherine Smith

Ryder System, Inc. Motorola

DIVERSITY
determines a company’s success.
Eastman Kodak Company is committed to becoming a truly diverse
corporation. Embracing the ideals of diversity enables us to better meet
the needs of our customers, employees, suppliers, and the communities in
which we live and work. All of which ensures our continued success in the
global marketplace.
www.kodak.com/go/supplierdiversity
© Eastman Kodak Company, 2007

momentum
momentum
Sodexo Appoints Betsy Silva
who…what…where…when
his brother Mike, of the legend- ity of life for the diverse Dallas popu-
Hernandez to Senior Position ary concert promotions company lation, and their commitment to cre-
Sodexo, Inc., a Belkin Productions in 1966. Belkin ating and promoting an environment
leading provider Productions was responsible for of diversity and inclusiveness.
of integrated food bringing in such celebrated acts as Ronquillo, who recently was
and facilities man- the Beatles, Rod Stewart, the Rolling appointed chairman of the city
agement services, Stones, Stevie Wonder, Aerosmith, of Dallas’ 16-member Judicial
has announced AC-DC, and many more to the Nominating Commission, is a for-
the appointment Cleveland area. mer president of the Dallas Mexican
Silva HernandeZ of Betsy Silva Belkin Productions was sold in American Bar Association and chair-
Hernandez to the position of senior 2001 to SFX, with Jules retiring as an man of the Dallas Hispanic Chamber
director, Diversity Learning and active participant in 2005. He now of Commerce.
Consulting for North America. lives in Cleveland with his wife Fran, Godwin Pappas & Ronquillo PC
Silva Hernandez, who most re- their two children, Jamie and Steve, is a mid-size Texas trial and appel-
cently served as chief diversity of- and five grandchildren. late firm with offices in Dallas and
ficer for Blue Cross Blue Shield of In addition to serving on the Houston, that represents Fortune 500
Massachusetts, brings more than 20 board for the Cleveland International and middle-market industry leaders
years of experience in diversity strat- Film Festival, Belkin also serves on throughout the United States.
egy and execution. She specializes the boards for the Jewish Community
Federation, the Rock and Roll Hall of Lorie Valle-Yañez Appointed
in multicultural marketing, change
Diversity Head at massmutual
management, and organizational Fame and Museum, and Ingenuity.
SPRINGFIELD,
development. In her new role, she For more information on the
Mass.—
will focus on implementing and ad- Cleveland International Film Festival,
Massachusetts
vancing Sodexo’s diversity learning please visit www.clevelandfilm.org or
Mutual Life
strategy which annually trains over call 216.623.3456.
Insurance Com-
15,000 employees. She will also be
Marcos Ronquillo Honored by pany (MassMutual)
responsible for internal and external
ernst & Young as Inclusiveness has announced that
consulting for Sodexo employees, cli- Champion of the Year Valle-YaÑeZ it has appointed
ents, and potential clients. DALLAS—Marcos Ronquillo, Lorie Valle-Yañez as vice president of
Silva Hernandez has held vari- managing partner of the Texas- diversity and inclusion.
ous positions in operations, diversity, based law firm Godwin Pappas & In her newly created position,
and organizational development Ronquillo PC, was honored as the Valle-Yañez will be responsible for
with companies including Sara Lee, Corporate Individual Inclusiveness MassMutual’s diversity strategy
American Express, and Freddie Champion of the Year during the development and implementation,
Mac. She holds an MBA from Inter- Ernst & Young Celebration of as well as cross-departmental
American University, San German, Diversity Awards Banquet held in coordination of all diversity efforts.
Puerto Rico. Dallas. Ronquillo was recognized This appointment is designed to
Jules Belkin Named Board for his efforts to foster and promote reflect and enhance MassMutual’s
President of the Cleveland diversity, not only in the legal profes- ongoing commitment to diversity.
International Film Festival sion, but also in the community. She will report to Debra Palermino,
The Cleveland International Film The Celebration of Diversity senior vice president of MassMutual’s
Festival has announced the election awards recognize the efforts of in- Corporate Human Resources.
of Jules Belkin as president of its dividuals, nonprofit groups and Prior to joining MassMutual,
board of directors. Belkin is a native corporations in promoting diversity. Valle-Yañez spent six years at ESPN
Clevelander who made his mark on Honorees are selected based on their in Bristol, Connecticut. In addition,
the city as co-founder, along with work in helping to improve the qual- she spent more than twenty years at
28 Pro f i les i n Dive rsit y Journal September/October 2008

the Lawrence Livermore National Clara Valley Chapter board, and is from the Wharton School of the
Laboratory in Livermore, California, currently the chapter’s college rela- University of Pennsylvania. He holds
where she held various positions tions co-chairwoman. She is also a Chartered Financial Consultant
with increasing responsibility, and member of the Society for Human (ChFC) and Fellow of the Life
ultimately took on the lead diversity Resources Management. Management Institute (FLMI) profes-
role as group leader of the diversity Liberty Benefit Insurance Services, sional designations.
programs office. Inc., is a full service insurance con- New York Life Insurance Com-
Valle-Yañez has a BS in organiza- sulting firm. Areas of expertise in- pany is the largest mutual life insur-
tional behavior from the University clude insurance auditing, HR ance company in the United States
of San Francisco. She is a member consulting/outsourcing, cost contain- and one of the largest life insurers
of the Diversity Collegium, a ment programs, mergers & in the world. New York Life has the
25-member diversity think tank acquisitions, plan design, stop-loss highest possible financial strength rat-
dedicated to advancing the field insurance, flexible benefit plans, ings from all four of the major credit
of diversity and inclusion. ERISA compliance, executive ben- rating agencies. Headquartered in
efits, and purchasing alliances. New York City, New York Life’s fam-
Liberty benefit Insurance ily of companies offers life insurance,
Services Achieves New York Life Elects retirement income, investments and
California Certification in Jon Stenberg Senior Vice
Human Resources long-term care insurance.
President of Individual
SAN JOSE, Retail Insurance Frank Quevedo Honored by
Calif.—Liberty NEW YORK— Orc Worldwide
Benefit Insurance New York NEW YORK—ORC Worldwide, a
Services, Inc., Life Insurance leading human resource management
has announced Company has consulting firm, recently brought
that benefits con- announced that together leaders from across the diver-
sultant Jenny Jon Stenberg has sity field to honor Frank Quevedo,
Vonderwerth
Vonderwerth has joined the com- vice president of Equal Opportunity
achieved California state-specific cer- Stenberg pany as a senior for Southern California Edison
tification as a senior professional in vice president in the Individual Life (SCE), with the first ever Peter
human resources. Department, reporting to Senior Vice Robertson Award for Equality and
Awarded by the Human Resource President Scott Berlin, the depart- Diversity Champions at a gala event
Certification Institute (HRCI), ment head. held in Washington, D.C. On hand
state-specific certification is attained Stenberg is responsible for over- to present the award to Quevedo
by passing a comprehensive examina- seeing the Retail Insurance division was Naomi Earp, chair of the U.S.
tion on California human resources of the Individual Life Department, Equal Employment Opportunity
knowledge. Of 7,472 certified which includes all retail product de- Commission.
human resources professionals in velopment, systems, and marketing to Named for a pioneer in equality
California, only 113 have state- support life insurance sales through and diversity work, the ORC Peter
specific certification. the company’s career agency system. Robertson Award seeks to recognize
With more than 20 years of cor- Prior to joining New York Life, exceptional individuals and their tire-
porate human resources experience, Stenberg oversaw the UBS Insurance less commitment to ingenuity and
Vonderwerth is skilled in the areas Agency at UBS Financial, including persistence in propelling forward the
of compensation, benefits, human all key operations of product develop- value of diversity in organizations and
resource information systems and ment, systems and distribution. communities around the world.
process efficiencies. Since 1998, she Stenberg earned a BS degree in For more information about the
has served on the Northern California business administration from Central award, visit www.orcworldwide.com/
Human Resource Association’s Santa Michigan University, and an MBA hr/edi/award.php. PDJ
Prof iles in Div er s it y Jou r na l September/October 2008 29

www.catalyst.org
Advancing Women Leaders:

The Connection Between Women Board
Directors and Women Corporate Officers
By Catalyst
O Over the past several decades, busi-

nesses have become more inclusive of women,
dismantling many of the traditional barriers to
women’s advancement. Although progress has
been significant and is reflected in the number of
women managers at the world’s largest companies
and professional firms, it has been slow at the very
top. Earlier Catalyst findings showed that Fortune
500 companies with the highest representation
Results showed that there is a clear and posi-
tive correlation between the percentage of women
board directors in the past and the percentage of
women corporate officers in the future.
To illustrate the effect of women board directors
on women corporate officers, consider the follow-
ing example: at two companies (Company A and
Company B), in 2001, women hold 12.0 percent
of corporate officer positions. The companies are
of women board directors and women corporate in the same industry and have the same Fortune
officers, on average, achieved higher financial per- rank. At Company A, however, 30 percent of
formance than those with the lowest. the board seats are held by women, whereas
In Advancing Women Leaders: The Connection Company B has no women board directors. The
Between Women Board Directors and Women analysis showed that in 2006, Company A would
Corporate Officers, Catalyst analyzed the relation- have 45 percent more women corporate officers
ship between the percentage of women board than Company B—women at Company A would
directors that a Fortune 500 company had in 2001 hold 17.4 percent of corporate officer positions,
and the percentage of women corporate officers while women at Company B would still only hold
the same company had in 2006. The analysis 12.0 percent.
controlled for the effects of industry, revenue, and Furthermore, the analysis showed that, when
the percentage of corporate officer positions held ranked by percentage of women board directors
by women in 2000. These controls allowed for a in 2001, companies in the top 25 percent—the
more precise depiction of the effect women board highest quartile—would have 33 percent more
directors have on women corporate officers. women corporate officers in 2006 than companies
in the lowest quartile in 2001.

Finally, the analysis indicated that companies of women corporate officers in staff positions.
with two or more women board directors in 2001 This is critical because line experience is a de facto
would have 28 percent more women corporate requirement for CEO and other top leadership
officers in 2006 than companies with one woman appointments.
board director in 2001. Put simply, women board directors are predic-
Significantly, women board directors had a tors of women corporate officers. The numbers
greater impact on the growth of women corporate tell the story—a gender-diverse board promotes
officers in line positions—those making or sell- continued success for women and for business.
ing the company’s products—than on the growth PDJ
The Partnering Sponsor for this report was The Chubb Corporation;
Contributing Sponsors were Citizens Communications and IBM Corporation.
Founded in 1962, Catalyst is the leading nonprofit membership organization working globally with businesses and the professions to
build inclusive workplaces and expand opportunities for women and business. You may download free copies of this and other Catalyst
reports at www.catalyst.org. You may also sign up to receive our monthly email updates at news@catalyst.org.
from the publisher
New award
symbolizes
AWA R D
i v e r s i t y
d
er communication
2008
Lead efforts
with our readers. And, of course, our Women Worth
Watching® issue is unmatched in the industry. It typically
In January 2009, this magazine will confer the Profiles includes more than 100 gifted women whose mentoring
in Diversity Journal “Diversity Leader Award” to several essays inspire the next generation of leaders.
organizations with outstanding diversity communication You might ask, Why is communication so important?
practices. In successive years, companies will be added to The answer is not complicated, but it is far from simple.
the list, and many companies that already enjoy the distinc- Diversity is about building relationships between and
tion will earn recognition for a second year, and then a third among people of different backgrounds. Communication
year, and so on. is at the heart of relationships, whether between a
It could not be more appropriate for Profiles in Diversity husband and wife, parent and child, or a company and
Journal to bestow such an award on an organization. We its employees.
are, after all, in the business of helping organizations tell In business, effective marketing communication
their own success stories. We are the people side of diversity. fosters strong customer relationships that drive brand
Our mission is to give voice to diversity efforts around the value. Similarly, in the arena of diversity, communication
world by offering a variety of editorial opportunities— deepens understanding and helps broaden the acceptance and
totally independent of advertising, I might add—that allow advancement of diversity. It’s not enough to be committed
companies to share their commitment to diversity. to diversity. You must shout that commitment to the
The Diversity Leader Award is given to companies world. Otherwise, you are like the light hidden under a
who share their stories with us on a regular basis by taking bushel basket.
advantage of our special features, by sharing their news If your company is lighting the way for others, we want
releases with us, and by offering profiles of their thought to help you get the word out. Plenty of opportunities are
leaders. Such ongoing communication serves as a beacon to coming in 2009. Review our editorial calendar and make
others to proclaim their own commitment to diversity. the decision to shine the light of your efforts for all the
One such opportunity is our regular feature Momentum, world to see. Put our Diversity Leader Award symbol on all
a report of people on the move who are championing your corporate communications and press releases so that
diversity. Additionally, we regularly offer profiles of African there can be no doubt about where you stand.
American leaders, Hispanic Americans, Asian Americans, We are proud to stand with you. PDJ
and Native Americans, and give them the chance around
major holidays or observances to share their own thoughts James R. Rector
Publisher
The Diversity Leader Award will be presented to companies whose executives have shared personal stories, thoughts, and
profiles with our readers. Profiles in Diversity Journal will issue these awards to companies periodically throughout the
year for outstanding acheivement.

I AM
Mathew Augustine, GPHR
Chief Operating Officer
Hanna Global Solutions
Member since 2005
Mathew Augustine’s SHRM membership gives him access

to the most diverse roundtable in HR. From networking
events to online discussion forums, Mathew gains insight
from members worldwide–which comes in handy when he’s
developing HR solutions for his global business partners. www.shrm.org
keyword: HR Talk
08-0582
viewpoint Women Worth Watching
7th Annual
in 2009
®
“All you have to do is to open the

doors and let them walk through.”
T
By Bill George
Professor of Management Practice at Harvard Business School
This is my response to Let me be clear about the rise of talented women: gender
questions I get about what equity is not just an issue of fairness. Much more important
it will take for women to are the better leadership and superior performance that
reach the highest ranks result from having more women in senior executive roles.
of American business. In a decade where failed leaders have become all too
No special favors. No unique programs. Just open the doors. common, how could any rational person exclude half of
In my classes at Harvard Business School, which are the eligible population from taking on important leader-
fifty percent female (well above the school average of 38 ship roles? Only an organization prepared to enter into
percent), the overall performance of females and males is long-term decline would do so. In the future, the highest
equivalent. The interactions between the genders are com- performing organizations will be those who attract the most
pletely natural, as the females bring a great sense of passion, talented leaders, female and male.
openness, and insight to the classroom. The women are American business needs all the talented leaders we
clear that they don’t want any special privileges, nor do they can develop to be competitive in the global world. These
expect to have to jump over higher hurdles. A level playing 108 females have plenty of talent, certainly equal to their
field is all they seek. male counterparts. They are bringing a deep sense of pas-
The good news is that we don’t have to wait for these sion, compassion, and empathy to the workplace, as well as
future female stars to reach the top. As this issue of Profiles exceptional abilities to empower people throughout their
in Diversity Journal illustrates so well, there are a large organization—precisely the qualities needed for organiza-
number of talented women on the verge of reaching the tions to succeed in the 21st century.
highest ranks of American business. After supporting Note that I am not suggesting that this approach to
women in business for the past forty years in their strug- leadership is the unique province of females. The most
gles to gain acceptance and advance in male-dominated successful male leaders these days exhibit similar leadership
environments, I find it very gratifying to see so many styles. Rather, I am asserting that the rise of female leaders
extraordinary female leaders having a very positive impact is enhancing the leadership of organizations for both males
on the leadership of American companies. and females, and improving their long-term performance.
Some people think the “glass ceiling” is still intact. They Let’s look at a few examples of star female leaders who
believe that women don’t have a chance to reach the top, have already reached the top of America’s greatest corporations:
because they are viewed by males as either too aggressive or
too meek. Not anymore. These days, the invisible ceiling Anne Mulcahy, Chair & CEO, Xerox. This spring
has been shattered into thousands of little pieces. Mulcahy was named “CEO of the Year” by CEO Magazine,
To be fair to the skeptics, they may not know such a recognition that was timely and well-earned. Mulcahy
extraordinary females as Meg Whitman, Marilyn Nelson, took over the reins at Xerox in 2000, when the corpora-
Anne Mulcahy, Andrea Jung, Indra Nooyi, Irene Rosenfeld, tion was facing a liquidity crisis and possible bankruptcy.
Paula Rosput Reynolds, or Brenda Barnes—and many With $18 billion in debt, a rapidly declining stock price,
others like them. These superstars of the business world and a major investigation by the SEC, Xerox was on
have not only risen to the top of major corporations but the verge of collapse. Instead of going to Wall Street,
are setting new standards for exceptional performance. In Mulcahy focused her energies on regaining customer
succeeding so spectacularly, they are paving the way for confidence and building the morale of her organization.
this next group of 108 rising stars, as selected by Profiles in It wasn’t the classic “quick fix,” but her approach re-
Diversity Journal. stored Xerox to its leading role in the copier field.

“
I am asserting that the rise
of female leaders is enhancing
the leadership of organizations for

both males and females, and improving
their long-term performance.
”
Meg Whitman, former Chair & CEO, eBay. Credit ship wherever she went. Her efforts at organizational
Whitman with building one of the greatest electronic suc- transformation have paid handsomely for Carlson in terms
cess stories of this century. Taking over as CEO in 1998 of growth and customer satisfaction.
when eBay had only thirty employees, she built the world’s These are just a few of the leading examples of female
leading online trading market, with 84 million users and an CEOs who are starring on the main stage these days. Others
inspired organization as well. These days eBay has revenues include Pepsico’s Indra Nooyi, who took over the reins last
of $8 billion and represents the sole distribution network year from Steve Reinemund, himself a passionate advocate
for more than 1.5 million small business owners. of diversity; Irene Rosenfeld, who is growing a powerful
Andrea Jung, Chair & CEO, Avon Products. Jung business at Kraft; Brenda Barnes, who is transforming Sara
runs the largest organization in the world: six million people Lee; and Paula Rosput Reynolds, who is building Safeco.
who represent Avon Products. Becoming CEO in 1999, The 108 Women Worth Watching who are featured
Jung immediately changed Avon’s vision to “the empower- throughout this issue are not far behind these female stars.
ment of women.” Following five years of spectacular growth, Soon they too will be taking over the top positions in
Avon’s revenues flattened out, and its stock price dropped American business. The United States will be that much
40 percent. Jung reinvented her leadership, trimming back more competitive in the global economy for having opened
Avon’s multi-layered organization and investing the savings the doors of its executives to such extraordinary leaders.
in future growth. Since acquiring China’s first-ever direct We need them—now! PDJ
selling license in 2006, Jung has ramped up to 600,000 sales
people there. Her passion is in helping women from modest
economic means achieve self-sufficiency.
Marilyn Carlson Nelson, Chair, Carlson Companies.
Nelson recently stepped aside as Carlson’s CEO after Bill George, author of True North: Discover Your Authentic
a spectacular decade of growth. Taking over an orga- Leadership, is professor of management practice at
nization rigidified by her father’s “command-and- Harvard Business School. The former chair & CEO of
control” style, she built an empowered organization around Medtronic, he serves on the boards of ExxonMobil,
the world by demonstrating personally inspiring leader- Goldman Sachs, and Novartis.

women worth watching in 2009
Barbara Adachi
R
Deloitte LLP
reflecting back on my career, i have been fortunate to have had several influential
role models who helped shape the person i am today. My parents were the number
one influence on my life, and i am an optimistic person because of them. They
instilled in me a belief that i could be whatever i wanted to be, as long as i was
happy, helping other people, and making a difference in the world. TITLE: national Managing Principal,
initiative for the Retention & Advancement
as a third-generation Japanese american (sansei), i also inherited a strong work
of Women, Deloitte LLP;
ethic. i am very proud that i came from humble beginnings—it taught me to appreciate Principal, Deloitte Consulting LLP
every opportunity that has been given to me and to savor life’s ups and downs.
i would not, however, be where i am today if not for the guidance and men- EDUCATION: BA, University of California,
Santa Barbara
toring of my first boss. working with him was a major turning point in my life,
because he was someone outside of my family who really believed in me. he gave FIRST JOB: Secretary of insurance company
me the confidence to follow my dreams and think outside of my comfort zone.
WHAT I’M READING: The Diving Bell and
the Butterfly, by Jean-Dominique Bauby
I believe in the “power of one”— MY PHILOSOPHY: Follow your dreams
that each of us can make a difference, and be true to yourself.
one person at a time.

FAMILY: Husband, Ted—married 32 years;
daughter, Allison, 25
INTERESTS: My family, entertaining

i began my career as his secretary and he helped me see a new opportunity for friends, travel, shopping, baseball
(go Giants!)
growth by becoming the first woman sales representative for a national insurance
company. he not only was my mentor, but my teacher of business and life lessons. FAVORITE CHARITY: American Heart
his words, “never forget where you came from,” have stayed with me my entire career. Association (AHA); Girls Scouts
Early in my career, being an asian woman in business was very isolating as there
were meetings i would attend where not only was i the only woman, but the only
asian, as well. Today, however, i’ve witnessed many positive changes in diversity in COMPANY: Deloitte LLP
the workplace, especially the visible difference in leadership roles where there are
many more women. if i were to give advice to young asian female professionals HEADQUARTERS: new York City
today, it would be to find your passion and to have the courage to speak up and ask
WEB SITE: www.deloitte.com
for help along the way. i’m still the eternal optimist who believes that dreams can come
true. it’s a matter of defining what success means to you, understanding your priorities, BUSINESS: Professional Services
and revisiting them every day.
ANNUAL REVENUES: $9.85 billion
Organizations are recognizing the importance of diversity, and today we have
created an environment in which different backgrounds, genders, and viewpoints EMPLOYEES: 40,998
are respected and valued. in part, that’s because we’ve seen we can be more success-
ful with a diversity of ideas than by just embracing a single point of view. it’s about
redefining success and achieving it in new and different ways.
since i have been so fortunate in my life and career, i want to help others be
successful. i believe in the “power of one”—that each of us can make a difference,
one person at a time. Our legacy as women leaders will be determined by how we
pay it forward and create the next generation of leaders.
36 Pro f i les i n Di v e rsit y Journal September/October 2008

Deborah H. Alderson
I
Science Applications International Corporation (SAIC)
i can say without hesitation that the way i was raised has had the biggest
impact on who i have become and how i lead. My mom, pat petrovic, raised
three daughters on her own and always emphasized that we had to treat people
the way we wanted to be treated. Early in my career, i realized that the word
TITLE: President, Defense Solutions Group
“i” meant nothing. i realized quickly that it is essential to remain focused on
the people around you. Everything i do is focused on taking care of the people EDUCATION: MS, Virginia
Polytechnic University
i work with.
if you surround yourself with good people who want to succeed, treat them FIRST JOB: Systems analyst at Advanced
Technologies in support of navy
with respect, and keep an eye out for meeting their individual needs, everything ship-maintenance programs
else falls in line. but it doesn’t just happen. you have to recognize each person
WHAT I’M READING: The Economist
as an individual and try to ensure that his or her needs are being met. That is magazine and mystery novels
not always easy to do. it takes effort to pay attention to both the organization’s
MY PHILOSOPHY: People first; everything
needs as well as each person that makes up the team. but it is absolutely imperative else will follow. The most fulfilling part of
if you are to succeed. my work is the interaction i have with our
people, creating opportunities for them
to advance, feeling the energy that comes
with developing a diverse work force, and
Everything I do is focused on taking the many different approaches and ideas

that come from that diversity.
care of the people I work with. FAMILY: Husband, Dick, and sons Bill and Jon
INTERESTS: My family, my dogs, running,

working out, and my newest hobby,
snowboarding
additionally, it is very useful to share experiences and discuss preconceived
notions to help people maximize their potential. i benefited from strong FAVORITE CHARITIES: new Hope Housing,
Habitat for Humanity, and Lose the
mentoring during many phases of my career and have tried to diligently pay Training Wheels
that effort forward. whether through the saiC women’s Network, Multi-
Cultural Network or in one-on-one meetings with our people, i try to share my
experiences and lessons learned and help others advance their careers. COMPANY: SAiC
One of the things that drew me to saiC was the opportunities not only
HEADQUARTERS: San Diego, California
for women, but also for a diverse work force in general. Our company believes
WEB SITE: www.saic.com
that diversity is not simply something to achieve for numbers. we recognize
the strength of developing a diverse work force with the varied skills, ideas, and BUSINESS: SAiC is a Fortune 500 scientific,
engineering, and technology applications
solutions that diversity brings to an organization. saiC is diligently pursuing
company that uses its deep domain knowledge
that diversity. to solve problems of vital importance to the
Throughout my career, i also have had the strong support of my family. My nation and the world, in national security,
energy and the environment, critical
husband, two sons, and i share time together by being active in the community infrastructure, and health.
and charitable functions. They have been a rock-steady foundation throughout,
ANNUAL REVENUES: $8.9 billion annual
and i could not be prouder of how my boys have grown into very altruistic revenue for fiscal year ending January 31, 2008
young men! i have had a truly blessed life.
EMPLOYEES: Approximately 44,000

Judy Archibald
I
Waste Management, Inc.
i’d like to share part of a poem sent to me by K.J. reimensnyder, a high school
gymnast i coached in the late 1970s.
“you helped me when i struggled, through my tattered mind and soul—
and helped me feel less troubled, in making myself a goal.
so now i’d like to thank you, for all that you could not see TITLE: Director of Public Affairs
in lifting my self-confidence, you’ve helped me to find me.”
EDUCATION: BA and MEd, College of
i treasure the poem because it came from her heart. it clearly emphasizes the new Jersey
value of mentoring, although i didn’t think of myself as a mentor then. at that
time, i didn’t know where my own future was headed. FIRST JOB: Waitress at Pal’s Pancake House.
WHAT I’M READING: Richard Bode’s First
Each mentor added ingredients

You Have to Row a Little Boat: Reflections
on Life and Living gives lesson in life; The
Hybrid Leader: Blending the Best of the
to my career path to success. Male & Female Leadership Styles, by

Trudy Bourgeois, guides my professional
development and goals
MY PHILOSOPHY: “Be with what is so

My checkerboard career includes the field of education, business ownership, that what is to be may become.”
—Soren kierkegaard
the nonprofit sector, and the corporate world. Each contributed to my success
because of relationships i developed, the challenges i faced and conquered, and FAMILY: My husband of 40 years, a
the opportunities that were presented. wonderful son and daughter, a special
daughter-in-law, two pride-and-joy
My leadership ladder can be credited to several mentors, all different in grandsons, and a very supportive dad
their style and approach. One raised two children who went on to be Olympic
INTERESTS: Spending time with family,
gold medalists. From her i learned the importance of passion and determina-
gardening, golfing, biking, and traveling
tion. another mentor was a former city newspaper editor. From him, i gained
an understanding of the value of well-developed communications skills. yet FAVORITE CHARITY: Those connected with
women, community, and the environment
another was an executive at a nonprofit organization who encouraged my risk-
taking and supported innovative solutions. Most importantly, my husband gave
me self-confidence, and my Dad, with his tremendous work ethic and business
COMPANY: Waste Management, inc.
sense, continues to serve as my role model. Each mentor added ingredients to
my career path to success. HEADQUARTERS: Houston, Texas
so where is K.J. today? i found her through the internet to ask permission
WEB SITE: www.wm.com and
to use her poem. i am excited to say that she followed her passion and became
www.thinkgreen.com
a singer/songwriter who entertains thousands each year throughout the united
states and Great britain. in her response she added, “you believed in me and BUSINESS: Waste Management inc. is the
leading provider of comprehensive waste
gave me encouragement just when i needed it the most.” management and environmental services in
since coaching K.J. so long ago, i have found my passion. it’s helping the industry. it serves municipal, commercial,
people grow to their greatest potential. at waste Management, i have had an industrial, and residential customers
throughout north America.
opportunity to advance a forum that promotes mentoring and provides devel-
opment opportunities. My advice is to feel the excitement of being a mentor, ANNUAL REVENUES: $13 billion
treasure your mentors, and celebrate the successes along your career journey.
EMPLOYEES: 47,000
38 Pro f i les i n Di v e rsit y Journal September/October 2008

Diversity is Our
Competitive Advantage.
We, at ITT, are committed to building a workforce that mirrors the
world in which we do business. This will lead to improved creativity,
innovation, decision-making, and customer service and is essential to
achieving premier status.
Our concepts of inclusion and diversity embrace differences in race,

religion, gender, disability, nationality, age, sexual orientation, ethnic
background and more. Our culture, work practices and programs will
value and support the contribution of each individual that results from
diverse work and life experiences.
The ITT Management System, including our common Vision and Values,
will allow us to leverage differences and generate innovation that
results from a diverse and inclusive culture and sustain our success in
the global marketplace.
We would like to congratulate ITT’s own Denise Ramos and all

the Women Worth Watching.
www.itt.com/careers
The “ITT Engineered Blocks” symbol and “Engineered for life”
are registered trademarks of the ITT Corporation. © 2006
Patricia L. Barbari
I
New York Life Insurance Co.
i was raised to believe that the way to be successful was to work hard and do
the right thing. i believed that if i were dedicated and loyal, and dealt with
everyone honestly and fairly, that my success would be assured.
while i still believe in the intrinsic value of those attributes, as my career
TITLE: Senior Vice President
progressed i realized that opportunity is the real key to advancement. you must
actively seek any opportunity to make an impact. These opportunities may EDUCATION: BA, Duke University;
not always be obvious, will frequently be unglamorous, and may involve some MBA, Columbia University
element of risk. you must consider each opportunity as it relates to your long-
FIRST JOB: Credit clerk at Sears
term goal. (There aren’t too many shortcuts.) remember that in all cases, it is
how you take advantage of every opportunity that defines your career path. WHAT I’M READING: The Power of Nice:
How to Conquer the Business World With
Kindness, by Linda kaplan Thaler
and Robin koval
You must actively seek any MY PHILOSOPHY: Continuous education,
opportunity to make an impact. be it professional training or life experience,

is extremely important. Every experience in
your life and career should be viewed as a
potential learning opportunity.
in my 19 years with New york life, i have been presented with many FAMILY: Husband, Bill, and son Matthew
opportunities to help me develop and grow. at New york life, we emphasize

INTERESTS: Professional and college
the importance of talent management and developmental assignments. i made sports, reading, spending time with family
several lateral moves into new functions in order to build my skill set. These and friends
moves ultimately set the foundation for later advancement. it is now my FAVORITE CHARITY: Autism Speaks
responsibility as a senior manager to create opportunities for others and to be a
mentor to aspiring employees. building the talent around me is one way i
contribute to the long-term growth of the company.
COMPANY: new York Life insurance Co.
when you share your talent, others share their talent with you. building a
team with diverse experiences creates opportunities for all to learn. appreciate HEADQUARTERS: new York City
those who contribute to your growth, and they will reward you with loyalty. if
WEB SITE: www.newyorklife.com
people hold you in esteem and believe that you care about their success, they
are much more likely to work hard for you. My success is not so much about BUSINESS: insurance
what i have accomplished on my own but what i have achieved with the talented
people i have been lucky to have in my operations. operating revenue for 2007
personal hard work and integrity get you into the game. seizing opportunities
when they come, working with others to create opportunities, and learning
from them all are the keys of success.
40 Profiles in Diversity Journal S EPTEMBER / O CT O BER 2 0 0 8

Sondra L. Barbour
F
Lockheed Martin
Feedback. in my mind, it’s a four-letter word spelled G-i-F-T. i will admit most
of us do not wake up in the morning shouting, “hooray! Today i get to give or
get feedback!” On the contrary, we toss and turn the night before, dreading the
sound of the alarm, knowing what’s ahead of us. Developmental feedback—
whether you’re delivering it or receiving it—is a must for any leader seeking self- TITLE: Chief information Officer and Vice
President, Enterprise Business Services
improvement or team excellence. Embrace it.
To be honest, i have not always felt this way about feedback, but over time EDUCATION: Temple University, computer
and information science and accounting
i have grown to understand the power that this eight-letter word carries. i
can remember many years ago someone saying, “sondra, i would like to give FIRST JOB: Scooping up golf balls at the
you feedback on xyz.” before that person had finished, i had lined up all the local golf course at 13
reasons that proved that person wrong. i had rationalized the feedback away. i
WHAT I’M READING: My e-mail!
was so busy preparing my rebuttal that i did not really hear most of what that
person was saying! MY PHILOSOPHY: Always do what’s right,
be authentic, and have fun.
FAMILY: Ron, my very supportive husband,
Developmental feedback...is a must for and two great children, Bridgette, 10, and
Pierce, 8
any leader seeking self-improvement or INTERESTS: Family activities
team excellence. Embrace it. and entertaining
FAVORITE CHARITY: Children’s foundations
it wasn’t until i took on my first leadership role and had my first tough COMPANY: Lockheed Martin
employee performance problem that i realized the importance of owning the
feedback. No matter what i said, that tough employee rationalized my feedback HEADQUARTERS: Bethesda, Maryland
away. after several sleepless nights, it dawned on me that i had displayed some WEB SITE: www.lockheedmartin.com
of the same behavior earlier in my career. i went in the next day with a new
understanding and passion for the power that feedback could provide. i worked BUSINESS: Aerospace and defense
with our human resources experts to gain the necessary skills and knowledge to ANNUAL REVENUES: $41.9 billion
help not only my team but also myself.
seeking and embracing feedback are sometimes easier said than done. i EMPLOYEES: 140,000
would ask you to just listen to feedback and let it soak in. Then, when you
are ready, start asking questions and developing your response, if appropriate.
if you model and live by this, your team will see it and follow your lead. and
perhaps one day you will wake up and say, “hooray! Today i get to ask for and
give feedback. what a great gift!”

Ingrid Beckles
B
Freddie Mac
be intentional about your choices. understand that where you are reflects
where you choose to be. This is the advice i give to people i mentor, both
inside and outside the workplace.
i faced the challenge of balancing personal choices early. My daughter was
two when i separated from my husband and made the conscious decision to TITLE: Vice President,
Servicing and Asset Management
“step it up” career-wise and refocus my education on finance and accounting. i
completed my undergraduate degree, taking nine credits a semester while raising EDUCATION: BS in accounting and
technology and management,
my child and working full time at Chevy Chase savings bank. i started as a University of Maryland
bank teller and worked my way up to vice president and manager of quality
FIRST JOB: Bank teller
control, central processing, and policies and procedures.
WHAT I’M READING: The Four Queens:
The Provencal Sisters Who Ruled Europe,
I firmly believe that obstacles are

historical fiction by nancy Goldstone
MY PHILOSOPHY: Be intentional about
simply opportunities in disguise. your choices. Understand that where you

are reflects where you choose to be.
FAMILY: Daughter. Also, my mother and

father and stepfather of 33 years have been
the role models from whom i derive my
i then spent 10 years at pNC Mortgage Corporation of america, now focus on hard work, strength, and never
quitting until the tasks are completed and
known as washington Mutual home loans. while at pNC, i held a variety of the goal achieved.
executive positions, including executive roles in credit risk management, which
INTERESTS: Running (completed four
i earned by working hard and accepting the challenge of remediating broken marathons), horseback riding, tennis, and
processes or departments. This path eventually led to my current position at cycling. i also have my PADi scuba
diving certification.
Freddie Mac as vice president of servicing and asset management.
The current housing crisis has made my job in the mortgage finance industry FAVORITE CHARITIES: American Stroke
Association and any church i attend on
more difficult, but it has also made it more significant and rewarding than ever a Sunday
before. i know that life’s road can be bumpy, and i take pride in the fact that
i have pioneered home preservation techniques that are helping hundreds of
thousands of families overcome financial dilemmas that would have otherwise
COMPANY: Freddie Mac
cost them their homes.
i firmly believe that obstacles are simply opportunities in disguise. The HEADQUARTERS: McLean, Virginia
obstacles i have faced throughout my life and career only strengthened my
WEB SITE: www.freddiemac.com
resolve and desire to be successful. My personal drive and refusal to ever
settle for less than my best have been key factors in my success. identifying my BUSINESS: Mortgage finance
strengths and innate skills and leveraging them to their fullest have enabled me
to enjoy my career and my work.
My advice for anyone interested in furthering his or her own career is to EMPLOYEES: Approximately 5,100
never be afraid to course-correct, because the road certainly isn’t a straight one.
be intentional and focused on what you want and then set a clearly defined
path to achieve your goals.

women worth watching 2008
Karen A. Bedford
M
ArvinMeritor, Inc., Light Vehicle Systems Group
My greatest professional satisfaction is watching others succeed. i strive to empower

my team to move past obstacles to deliver on their business goals with integrity.
undoubtedly, a successful mentoring relationship must be built on a strong
foundation of trust. an open-door policy is the cornerstone of my personal
management style. Trust fosters transparency, honest feedback, and teamwork. TITLE: Vice President, Human Resources,
Light Vehicle Systems
several key behaviors have helped my personal and professional growth,
and i strive to share them with others. understand that you are not an island; EDUCATION: BA in public administration,
Michigan State University, East Lansing,
your networks can help you achieve your goals. as a single mother, i knew that
Michigan; MBA, University of Michigan,
the best way to support my children would be to further my education. so i Ann Arbor, Michigan
returned to school and obtained my Mba. i couldn’t have achieved this without
WHAT I’M READING: The Road Less
the help of a stellar network of supportive family, friends, and neighbors. Traveled, by M. Scott Peck, MD
Don’t be afraid to make—

MY PHILOSOPHY: Always operate on the
assumption that your policies, actions, and
decisions will be published in the press, and
and defend—tough decisions. then work toward doing everything with in-
tegrity. i call this the “free press test,” and
it plays a role in reputation management.
FAMILY: Two daughters

believe that growth comes from moving beyond your comfort zone. My
INTERESTS: Reading, travel, languages,
first job after college was teaching English in central africa. i’ve since lived and developing future leaders
worked in Canada, France, and the united states. be open to international
assignments; you will gain so much from living and working in a cross-cultural
environment. Conversely, when people come to you from overseas, embrace the COMPANY: ArvinMeritor, inc.,
richness of their experience. Light Vehicle Systems Group
prioritize your time. During my challenging years of single motherhood, i quickly
HEADQUARTERS: Detroit, Michigan
learned that time management is essential. Time management goes along with the
importance of outlining goals for the short, medium, and long terms. Never let WEB SITE: www.arvinmeritor.com
external stresses interfere with family time. your family can really ground you.
BUSINESS: Premier global automotive
pursue your passion. i’ve tried to instill in my children the belief that they supplier of a broad range of integrated
should pursue a cause, a career, a hobby, something about which they’re pas- systems, modules, and components for
vehicle bodies, chassis, and wheels
sionate. passion brings meaning.
Establish yourself as a credible team player by delivering on your commitments. ANNUAL REVENUES: $6.4 billion
Don’t be afraid to make—and defend—tough decisions. To enable better
communication, tell people your plans, then deliver. in 24 countries
become a mover in the business world. Make yourself known so people
know your value to the organization and to your field.
Finally, embrace the fact that professional growth is progressive, dynamic,
and diverse. like life, there will be curve balls along the way. how you react—
your attitude—is the secret to enjoying the journey!
After this story was written, Karen Bedford left the company to pursue other interests.

For years, we’ve known
Marge Hoey was a
woman worth watching.
Now the whole

world knows it too.
Diversity & Inclusion is a core element of our business strategy. We aspire to be the world’s most inclusive network of marketing
services companies, channeling the full power of diversity for the growth and success of our clients and business partners, our
people, the local communities in which we operate and, ultimately, our shareholders. Major IPG global brands include Draftfcb,
FutureBrand, GolinHarris International, Initiative, Jack Morton Worldwide, Lowe Worldwide, Magna, McCann Erickson, Momentum,
MRM Worldwide, Octagon, Universal McCann and Weber Shandwick. Leading domestic brands include Campbell-Ewald,
Campbell Mithun, Carmichael Lynch, Deutsch, Hill Holliday, Mullen, The Martin Agency and R/GA.
For more information, please visit www.interpublic.com.
Klaudia J. Brace
I
KBR
i have been very fortunate in my career choice. For me, the right manager is
someone who has confidence in my abilities and lets me build a capable team.
i have enjoyed situations where i have been brought in to either build or
improve operations.
when i went off to college, my father gave me one piece of advice: “study TITLE: Senior Vice President, Administration
something that will enable you to get a job.” For me, that meant accounting and EDUCATION: Bachelor’s in business
business, rather than literature or social science. The technical skills i learned administration and MBA,
Michigan State University
proved to be a good foundation as i was able to move from entry-level
accountant to controller to vice president. Moving from technician to manager FIRST JOB: Clerk at an insurance company
was a transition prompted by rapid growth in companies where there were limited during high school
staff and unlimited opportunity.
WHAT I’M READING: The Road, by
Cormac McCarthy
My advice to others seeking MY PHILOSOPHY: The key to any great
career growth or those just starting out

organization is its people. Effective people
management contributes greatly to a
company’s overall success.
is to always look to do more. FAMILY: Married 29 years, two sons ages

14 and 10
as a dual-career couple, my husband and i relocated six times in 15 years,
INTERESTS: Skiing with my family and
with nearly every move providing me with a good opportunity to take on more watching my sons play sports
responsibility and develop managerial skills. in addition, changing jobs exposed
FAVORITE CHARITY: Adopt-A-Classroom
me to a wide variety of situations and people. i also was able, in one case, to
move my job from New york to illinois, having established a good reputation
as someone who gets things done and earned the trust of a CEO who had con-
fidence that i could make it work. COMPANY: kBR
My advice to others seeking career growth or those just starting out is to HEADQUARTERS: Houston, Texas
always look to do more. Think beyond the scope of your own job to understand
how your role fits in making a company successful. as a manager, it is your WEB SITE: www.kbr.com
responsibility to develop the skills of those working for you. The best accomplish- BUSINESS: Engineering, construction, and
ment i have had is developing people who i want to take along with me. services company
ANNUAL REVENUES: $8.74 billion total

revenue in 2007
EMPLOYEES: More than 52,000

We all have distinct perspectives and
individual talents that make each of us
unique. Recognizing and celebrating those
differences is integral to
Bank of America’s commitment to
diversity and inclusion. From our
boardrooms to our banking centers to our
offices abroad, we continue to build
powerful alliances throughout our
company and in the communities we
serve. And our commitment to diversity
and inclusion has helped foster a rich,
rewarding environment that offers each of
our associates unlimited opportunity.
To learn more about starting a career with

Bank of America and about our associate
diversity programs, visit
www.bankofamerica.com/careers.
©2008 Bank of America Corporation

Cindy J. Brinkley
I
AT&T
i work for a company that has long been a leader in providing equal opportunity,
offering performance-based rewards, and creating cultures of excellence. My career
at aT&T has been mine to make. Gender has never held me back because the
company is a true meritocracy.
along the way, i’ve had phenomenal teachers from whom i’ve learned a lot and TITLE: Senior Vice President of Talent
to whom i owe a great debt of gratitude. as a young manager, i learned the importance Development and Chief Diversity Officer
of finding the challenge in any job, no matter how menial or trivial it may seem.
EDUCATION: Bachelor’s degree in
My first job was in regulatory affairs, where i took filings to the Texas public journalism, University of Missouri, Columbia;
utilities Commission and made copies of other companies’ filings. it was not BS in political science,
the most exciting job initially, and i decided to expand it, to create what i Truman State University
thought added value. i started paying attention to what was going on at the
FIRST JOB: Stuffing inserts in my
commission and reporting back on what i learned. Others found that valuable, hometown newspaper in Milan, Missouri
noticed the extra effort, and realized that i was capable of handling jobs with
more responsibility. WHAT I’M READING: i usually read several
books at a time. Currently i’m reading
Three Cups of Tea: One Man’s Mission to
Your career is a continuous journey... Promote Peace…One School at a Time, by

Greg Mortenson and David Oliver Relin;
Keep learning.
90 Minutes in Heaven: A True Story of
Death & Life, by Don Piper and
Cecil Murphey; and The Last Lecture, by
Randy Pausch and Jeffrey Zaslow.
i also learned that an employee’s position in an organization shouldn’t hold MY PHILOSOPHY: Everything turns out for
the best, and things generally happen for
them back and stop them from speaking up. when the company was trying to get a reason. Often, good things can happen
caller iD approved by state regulatory commissions, some organizations, such as wom- from seemingly bad situations, particularly
en’s shelters, wanted the ability to block caller iD, with good reason. at the time, if we stay positive and try to make every-
thing we are involved with better. Don’t
our policy did not allow blocking. although i was only a manager, i recommended have regrets when you try and fail. The only
to the senior officer in charge of regulatory affairs that we change our policy. she real failure, or reason for regret, is when
listened and agreed. That was a real eye-opener, affirming that anyone at any level we do not try. Be involved.
can make a difference.
FAMILY: Two four-legged German shepherd
Today, as head of talent development and diversity, i try to share with younger “children,” Jules and Chelsea
managers what others have taught me:
• Always say “Yes” to opportunities. They really do sometimes come just once. INTERESTS: Jogging, yoga, gardening,
and reading
• Be yourself. Celebrate and communicate what makes you unique and
demonstrate what you have to offer. FAVORITE CHARITY: The United Way
• It matters how you get results. No ethical shortcuts.
• Your career is a continuous journey. You never “arrive” at the destination.
Keep learning. COMPANY: AT&T
• Keep in mind that you can learn something from everyone—and sometimes
HEADQUARTERS: Dallas, Texas
that means learning what not to emulate.
• Think big picture. Always consider how you can add value to the company WEB SITE: www.att.com
and make your corner of it work better. Do that, and success will follow.
BUSINESS: Telecommunications
ANNUAL REVENUES: More than $118 billion
EMPLOYEES: More than 300,000 worldwide

Roz Ho, Corporate Vice President
Premium Mobile Experiences
Visionary Leadership Worth Watching

Anyone who has watched the extraordinary career of Roz Ho has witnessed a remarkable journey
through America’s high tech landscape. And while her visionary leadership has guided brilliant
teams through countless groundbreaking technological advances, it’s her passion for consumers
and how technology can improve their lives that makes her so deserving of this special recognition.
Congratulations, Roz . . . for being one of Profiles in Diversity Journal’s “Women Worth Watching in 2009.”
Angela M. Busch
W
Ecolab Inc.
when most people think about mergers and acquisitions (M&a), they correctly
consider it a career dominated by men. i am almost always the lone woman at
the table throughout negotiations. but i don’t think about that. Truth be told,
i sometimes forget i am the only woman, until someone reminds me. i just
think about doing the best job. TITLE: Vice President of
Corporate Development
That’s not to say i haven’t used gender to my advantage on occasion. as one
of the rare women in the investment banking M&a field, people often remember EDUCATION: Bachelor’s in mechanical
engineering, University of Minnesota institute
me, especially prospective clients. in a crowd of male competitors, i learned
of Technology; master’s in management
that what i said would also stand out. On one occasion, after a particularly and JD from northwestern University, J.L.
stressful, but successful, negotiation session, at which i was visibly pregnant, kellogg Graduate School and School of Law
my client indicated that he now had new criteria for his M&a advisor—she FIRST JOB: Mechanical engineer at
needed to be in her third trimester. ADC Telecommunications
WHAT I’M READING: Sandra Magsamen’s
I just think about doing When I Grow Up I Want to be Me,

to my daughter
the best job. MY PHILOSOPHY: Be prepared, be smart

about your decisions, and be true to
yourself. Success will follow, and you will
enjoy the journey.
Fast-forward to my current position at Ecolab, where i lead a team responsible FAMILY: Husband Darryl, and daughter
for the company’s global mergers and acquisitions. we spend our time managing Elli, 5
the entire acquisition and financial evaluation processes, from prospecting and INTERESTS: Showing horses,
investigation, through due diligence and negotiation, all the way to closing. building/remodeling
in the past, a man with an all-male team always led this job. by taking on this
FAVORITE CHARITY: Humane Society
role, i’ve shown that this position is really about talent and ability, not gender.
in fact, during my short tenure i have pursued the most qualified candidates
for the team, a practice that has yielded two additional female hires.
COMPANY: Ecolab inc.
i’ve been asked to speak before a women’s affinity group later this year
about using negotiation and communication skills as career development tools. HEADQUARTERS: Saint Paul, Minnesota
Obviously these are central to my work activities, and i agree that these skills
WEB SITE: www.ecolab.com
are important as we use them every day at work and at home. however, i
believe that effective negotiation and communication are based on two much BUSINESS: The leading provider of cleaning,
food safety, and health protection products
more basic skill sets: being prepared and knowing yourself. and services for the foodservice, hospitality,
being prepared is about researching the facts, developing your justifications, health care, and industrial markets, helping
and understanding the possible choices and interpretations, including how others customers achieve cleaner, safer, and
healthier environments while minimizing
may view your decisions. Knowing yourself, on the other hand, is about iden- their environmental footprint.
tifying what you want and how to leverage your strengths to get it, while being
honest with yourself and authentic in your behavior. if you keep those two
things in mind, success at work and in life will follow. EMPLOYEES: 26,000 employees in more
than 160 countries

A “ W O M A N WORTH WATC H ING.”
BBUT
UT K
KEEP
EEP AN
AN EYE
EYE O
ONN H
HER
ER.. SSH
HEE M
MOV
OVES
ES PR
PRETT
ETTY
Y FA
FASST.
T.
Harris congratulates Barbara Dirks and her fellow recipients of

the WomenWorthWatching® award by Profiles in Diversity Journal®. The
accomplishments of these women are proof that a culture of diversity
and inclusion works better for us all. Harris is proud to stand behind
these ideals and salutes the work of women everywhere.
Harris® is a trade name used by Harris N.A. and its affiliates. Member FDIC harrisbank.com
Virginia ‘Ginny’ Calega
W
Highmark Inc.
when i was growing up, the best way to get me to do something was to tell me
that i couldn’t do it. That would motivate me. For example, my college advisor
told me that i’d never be accepted into medical school. but i was. years later,
i earned my Mba, too.
My best advice is: Never take “no” as a final answer. instead, explore what TITLE: Vice President,
Medical Management and Policy
the “no” really means. what are the alternatives? is there a different method,
format, or avenue? Can i work this out? how? Trust your own abilities, and EDUCATION: BS in biology, University of
Pittsburgh; MD, Medical College of
have confidence in your own remarkable potential. Don’t discount yourself.
Pennsylvania; MBA, Villanova University
i come from a family headed by Depression-era parents who did not have
the opportunity to attend college. Early on, my parents established the clear FIRST JOB: internal medicine physician at a
practice in southeastern Pennsylvania
expectation that we were all college bound. They also imparted a very strong
work ethic. They expected top grades from my siblings and me. Today we are WHAT I’M READING: The Last Lecture,
doctors, engineers, and nurses. My parents set high goals for us. They expected by Randy Pausch and Jeffrey Zaslow, about
the final lecture delivered by a college
us to achieve and reach our potential. That was a gift. professor diagnosed with pancreatic cancer.
Who Says Elephants Can’t Dance? The Story
Trust your own abilities, and have

of IBM’s Historic Turnaround, by
Louis V. Gerstner, Jr.
confidence in your own MY PHILOSOPHY: Do the right thing. it

always pays off in the end.
remarkable potential. FAMILY: My husband, Mark, and our

three cats
i attended an all-girls high school in western pennsylvania, where the girls INTERESTS: Travel, gardening, needlework,
ran the show. we gained valuable leadership experience and learned about the food, and reading a good book, fireside
power of collaboration and teamwork. later, i attended a medical school estab-
FAVORITE CHARITIES: The national
lished in 1850 exclusively for women. when i arrived there in the 1980s, the Alzheimer’s Association and Vinalhaven
classes were still approximately 60 percent women. women physicians were the (Maine) Eldercare Services
department chairs and professors. i learned from these role models to have the
courage to break barriers.
as a physician, i had the opportunity to manage a practice. i was elected COMPANY: Highmark inc.
the president and became so interested in the business side of medicine that
HEADQUARTERS: Pittsburgh, Pennsylvania
i decided to earn my Mba. i saw an exciting new direction and pursued it,
developing new skills and maintaining the flexibility and confidence to grow. WEB SITE: www.highmark.com
Now i’m fortunate to work at highmark, where i combine my skills in
BUSINESS: The largest health insurance
medicine and business overseeing the development of medical policy and company in Pennsylvania, based on
utilization management activities. highmark is unique in its large number of membership
female executives. what strikes me is how very effective they are in their jobs,
their visibility, and their willingness to assist other women in their professional
development. women in management roles here are generous with their time EMPLOYEES: 18,500
and experience in mentoring others. Now, that’s a winning attitude!

Diversity.
It Enriches Us.
Strengthens Us.
Defines Us.
At Highmark, we value and celebrate the diversity that makes this world we share a
better place. For our employees, our customers, and the suppliers we partner with throughout the
many communities we serve. Together, we are building a great workplace.
Highmark, an equal employment opportunity employer, strives to capitalize on the strengths of

individual differences and the advantages of an inclusive workplace.
Liza Cartmell
W
Aramark
whether seeking out new opportunities at work or taking on additional

responsibilities outside of work, i look to put myself in a position to create
successful outcomes for a client, a customer, a team member, or a boss. in my
experience, that has been a great formula for personal enrichment and growth.
Experimentation carries its risks, and i’ve made my share of mistakes. i TITLE: Group President,
ARAMARk Sports & Entertainment
learned early on it’s OK to fail. One of my favorite pieces of advice was “always
fail small.” it’s the ability to deal with adversity and to solve problems that EDUCATION: BS in economics from
Wellesley College; MBA from
matters most.
Columbia University
Fortunately, i had a strong network of managers and mentors who took
an interest in my professional development and helped me learn from my FIRST JOB: Financial analyst
mistakes. Most importantly, they set examples for me. i’ve tried to carry these
WHAT I’M READING: The Speed of Trust:
examples with me throughout my career. The One Thing That Changes Everything,
by Stephen M.R. Covey, Stephen R. Covey
I continue to challenge myself

and Rebecca R. Merrill
MY PHILOSOPHY: Put yourself in a position
and seek the advice of my mentors. to create successful outcomes for a client, a
customer, a team member or a boss.
FAMILY: Husband, son and daughter
INTERESTS: Gardening, golf and reading

i try to create a sense of purpose, live with a set of core values, and generate
confidence within my team. it is important to consider everyone’s opinion FAVORITE CHARITY: Please Touch Museum
(the children’s museum of Philadelphia)
when making decisions, but in the end, it’s about achieving balance between
cooperation and team consensus.
when employees ask me for advice, i encourage them to learn new skill
sets, take on more responsibility, and broaden their understanding of business. COMPANY: ARAMARk
in many instances, i’ve encouraged team members to hone their expertise in a HEADQUARTERS: Philadelphia, Pennsylvania
different line of business or in a new role in our company.
sure enough, these individuals have often returned to the organization as WEB SITE: www.aramark.com
more seasoned and knowledgeable employees. putting employees’ professional BUSINESS: Professional services
growth ahead of more immediate team objectives is an important investment,
because in the long run everyone benefits from their enhanced capabilities. ANNUAL REVENUES: $12.4 billion
it is also important to achieve a balance between your career and family. EMPLOYEES: 250,000
Maintaining a better work-life balance helps reduce stress and enables you to
keep things in perspective.
The most rewarding aspect of my job is the opportunity to work with
motivated employees and to mentor future leaders. i was fortunate enough to
be given many opportunities, and there’s nothing more fun than passing those
opportunities along to others.
To this day, i continue to challenge myself and seek the advice of my mentors.
i encourage my team to experiment and try new things, as well, and not to fear
failure. it’s one of the only ways we really learn.

5IF8PSMEhTMBSHFTUDIFNJDBM
DPNQBOZLOPXTUIFDIFNJTUSZ
JTSJHIUGPSXPNFOJOCVTJOFTT
BOEDPOHSBUVMBUFT5FSFTTB4[FMFTU
POCFJOHSFDPHOJ[FEBNPOH1SPàMF
JO%JWFSTJUZ+PVSOBMhT8PNFO8PSUI
8BUDIJOHJO
#"4'$PSQPSBUJPODPOUJOVFTUP
QSPWJEFPQQPSUVOJUJFTGPSXPNFO
UPMFBEBOETVDDFFEBOEBQQMBVET
UIFMFBEFSTIJQBOEBDIJFWFNFOUT
PGUIFEJTUJOHVJTIFEXPNFOXIP
BSFCFJOHSFDPHOJ[FE
4FFIPX#"4'JTCVJMEJOHUIFCFTU
UFBNJOUIFJOEVTUSZCZWJTJUJOH
XXXCBTGDPNDBSFFST
Dale Cendali
I
O’Melveny & Myers LLP
i feel very lucky to live in a time when there are so many more opportunities
for women than there have been in the past, and i feel an obligation to help
ensure a future of opportunities for those who come after me.
i was reared on stories of talented women forebears who accomplished a
TITLE: Partner and Chair of the Copyright,
lot, but whose academic achievements were limited by economics and societal Trademark, and internet Practice
conditions during the times in which they lived. i particularly remember a key
conversation with my mother, a phi beta Kappa college graduate and accom- EDUCATION: BA, history, summa cum
laude, Phi Beta kappa, Yale College;
plished English teacher, who told me that when she graduated from college JD, Harvard Law School
shortly after wwii, going to college was considered unusual for a woman—to
FIRST JOB: Babysitter
pursue law, which she had an interest in doing, was beyond practical reach.
Thus, one of the reasons that i was attracted to law was the idea that i could WHAT I’M READING: Home: A Memoir of
do something that previously had been essentially unattainable. My Early Years, by Julie Andrews
MY PHILOSOPHY: Anything is possible.
...I have also come to realize FAMILY: Husband, three children
that the battles for equality INTERESTS: Collecting comic books and
have not all been won. native American pottery; theatre, travel
The debt we all owe to those who came before us was driven home to me COMPANY: O’Melveny & Myers LLP
even more when i became a lawyer and attended various awards dinners honoring
HEADQUARTERS: Los Angeles, California
women just 20 or so years older than me. hearing those women talk about the
discrimination they faced—often not being able to get jobs at law firms because WEB SITE: www.omm.com
of their gender—also made me appreciate where we are today.
BUSINESS: Law firm
but while i am grateful for the progress that has been made, i have also
come to realize that the battles for equality have not all been won. in law ANNUAL REVENUES: not Available
school, the number of women and men in my class was close to parity, and the
EMPLOYEES: More than 1,000 lawyers and
idea that women were somehow not as capable as the men was greeted with
more than 1,200 staff
derision. yet more than 20 years later, the number of women in senior
positions at companies and firms is proportionately far less than one would
have hoped for or expected.
Given this reality, i feel that i should do what i can to avoid backsliding and
to assist, when possible, in mentoring and promoting other women. This can
take the form of co-authoring articles with someone, passing-on speaking engage-
ments, referring business, or simply giving assignments to talented women.
while these are just small steps, i hope that they will help create a future with
even more opportunities than the present.

Nancy R. Christal
A
CVS Caremark
approach your career with an open mind, and seek a path that will capitalize
on your greatest strengths and interests. along the way, build your knowledge
and continually apply what you’ve learned to the tasks at hand.
here’s my story. after earning my Mba, i began my career as a financial
TITLE: Senior Vice President of
analyst at a major oil company that rotated young professionals through a investor Relations
variety of analyst jobs every 18 months to expose them to all aspects of the
controller’s function. i learned a lot in a very short time span, and i have been EDUCATION: BA in accounting, Phi Beta
kappa and summa cum laude graduate,
applying many of the skills i learned in that highly professional organization Queens College; MBA in finance and
throughout my career. in fact, i think those skills have often set me apart from corporate strategy, Beta Gamma Sigma
graduate of new York University
others who hadn’t had the good fortune of that experience.
FIRST JOB: Bank teller at
Chase Manhattan Bank
Seek a path that will capitalize on WHAT I’M READING: Younger Next Year
your greatest strengths and interests.

for Women: Live Strong, Fit, and Sexy Until
You’re 80 and Beyond, by Chris Crowley,
M.D., Henry S. Lodge, and Gail Sheehy
MY PHILOSOPHY: Always reach for the

stars! if you find something you’re good at
That said, i realized back then that crunching numbers and preparing and truly enjoy, give it your best effort and
reports at my desk all day was not for me. Despite the fact that i had spent six you will succeed. if you know you did your
best, you’ll never have any regrets. Quite the
years in college and graduate school preparing for such a career, i set out to contrary; you are likely to exceed people’s
find a way to use my writing skills, apply my interpersonal skills, and satisfy my expectations and enhance your reputation
and value to those around you. And on a
strong interest in corporate strategy, while capitalizing on my financial training
more personal note, treasure your family
and expertise. and nurture your important relationships no
My persistence, and some good luck, led to a breakthrough. One of the matter how busy your life becomes. That’s
the part of life that is truly priceless.
recruiters i had been in contact with thought of me when an investor relations
(ir) position opened up at a major bank. The executive who interviewed me FAMILY: Mark, husband of 25 years, and
was willing to take a chance, despite my lack of ir experience. if i could track daughters Samantha, 19, and Rebecca, 15
her down today, i would thank her profusely because her blind faith in my INTERESTS: Family get-togethers, working
ability set me on a path for success as an ir professional. Many people view ir out, playing piano, decorating and
landscaping our home
jobs as rotational learning opportunities. i’ve chosen ir as a career.
i’ve practiced ir across many industries, including banking, waste-to-energy, FAVORITE CHARITY: Lymphoma Society
diversified services, specialty retail, drug stores, and health care. Today i lead
the ir efforts of an innovative and fast-growing Fortune 25 health care company,
and i couldn’t be happier. The dynamic nature of our business and sector COMPANY: CVS Caremark
makes my job interesting and challenging, and i still learn something new every
HEADQUARTERS: Woonsocket, Rhode island
day. what more can someone ask for?
WEB SITE: www.cvscaremark.com
BUSINESS: Health care
ANNUAL REVENUES: More than $76 billion

Anne Chwat
B
Burger King Corporation
before becoming a lawyer, i took a year off between high school and college to
live and work in New york City, studied at four different universities, earned
a teaching degree, and studied international business in rome, italy. i took a
break from college for a few years and moved to los angeles to work in the
TITLE: Executive Vice President and
music business. i worked at a hotel, the legal aid society, and a talent agency. General Counsel
after law school i joined a wall street law firm, went in-house to Joseph
E. seagram & sons, and worked for sony/bMG Music in New york, where i EDUCATION: JD, new York University Law
School; BA in education and political
became general counsel. i then moved my family to Miami to become general science, new York University
counsel of burger King Corporation, where i helped take the company public.
FIRST JOB: At 8, wrote and sold a
neighborhood newspaper
Be yourself. Don’t try to be WHAT I’M READING: The Kite Runner, by
someone or something you’re not.

khaled Hosseini
MY PHILOSOPHY: Be yourself. Build

meaningful relationships. Empower your
teams. Trust your instincts. Have fun, and
hug your kids every day!
i learned invaluable lessons through my journeys that have greatly enhanced
my life and career: FAMILY: Married 22 years; a daughter, 15,
and a son, 10
Be yourself. Don’t try to be someone or something you’re not. Find a career
and work environment that accepts and appreciates who you are and what you INTERESTS: The ocean, gardening,
and spas
have to offer.
Build meaningful relationships. it’s impossible to be successful in today’s FAVORITE CHARITY: Burger king’s “Have
world if you don’t cultivate strong and sincere relationships. be respectful and it Your Way Foundation” (i’m president.)
kind to everyone you encounter. you never know who may lead you to your
next opportunity.
Empower and trust your teams. hire highly talented people to be on your COMPANY: Burger king Corporation
teams. Cultivate reports who are loyal and empowered. Earn respect from your
HEADQUARTERS: Miami, Florida
team by pulling your own weight and being a good listener and problem solver.
Don’t be a “know it all.” ask for and accept feedback and help. you’d be WEB SITE: www.bk.com
surprised how much you can improve yourself.
BUSINESS: Fast food hamburger restaurants
Be flexible. The more flexible you are, the more doors will open. i
thought i’d be a teacher. i thought i’d never leave New york City. if i had not ANNUAL REVENUES: $2.3 billion
changed direction several times, i would have missed many great experiences
EMPLOYEES: 39,000
and opportunities.
Trust your instincts. if something doesn’t feel right it probably isn’t. and
vice-versa.
Hug your children and spouse every day. Treasure your relationships with
your family and friends. let them know that they will always be more impor-
tant than your job.
Have fun and stay positive. Take time for yourself and stay positive. you
will be more productive and people will want to work and play with you.

Carine Strom Clark
W
Symantec Corporation
why marketing? since i was a kid, i can remember being captivated by

marketing. i always wanted to be convinced of things, and i always wanted to
make things better. Marketing just seemed to be a great way to make things better.
when i took my passion for marketing into the world of high tech, i realized
TITLE: Senior Vice President,
that i was playing a whole new game. i was given tremendous opportunities to Global Marketing
try many different marketing positions, and, as an opinionated young woman,
i encountered some resistance as i tried to make changes. along the way, i EDUCATION: MBA and BA in
organizational communications,
learned a few lessons that have stuck with me. Brigham Young University
One—be fearless. Never be afraid of what might or might not happen.
FIRST JOB: Accounting clerk for Class Vi
Never be afraid of the truth or to try new things. Never be afraid of being
Agency in Heidelberg, Germany
yourself. This was sometimes easier said than done in a largely male environment
where things had always been done a certain way. but, i found that i changed WHAT I’M READING: The Effective
Executive, by Peter F. Drucker
perceptions as i stuck to my guns.
MY PHILOSOPHY: Do hard things.
Never be afraid of being yourself. FAMILY: Husband and two sons,

ages 6 and 14
INTERESTS: Family, power walking,

playing keyboard in a rock band
Two—never stop trying to capture the imagination of your customers and
getting them to believe in your products. if you can help customers with things FAVORITE CHARITY: Primary Children’s
like making work easier, protecting children from the bad guys or giving people Medical Center in Salt Lake City, Utah
more time to dream, that’s a good thing. if you are not afraid and really feel
committed to capturing the imagination of the people you serve—it makes for
a wonderful place to work and live. COMPANY: Symantec Corporation
Three—build strong teams. i’ve met many brilliant marketing executives HEADQUARTERS: Cupertino, California
who can’t get their teams to follow them. They might have the best ideas, but
their teams aren’t committed to delivering on those ideas because they really WEB SITE: www.symantec.com
dislike the person. it is much more fun to have a committed team than to be BUSINESS: Security, storage and systems
brilliant all alone. management software
so, i have focused a lot of energy in building talented teams that can function
without me. it’s about getting to know each member of the team and allowing
them to contribute in a role that matches their strengths and allows them to EMPLOYEES: More than 17,500
worldwide
grow. regardless of industry or company size, you can do so much more to
help customers when you’re all in the same boat, rowing in the same direction
to reach the same destination.

Mary E. Crego
M
State Farm Insurance Companies
My earliest blessings were very gifted parents who were models for curiosity
and lifelong learning. From my father, i learned the importance of discipline, as
well as a love of language. From my mother, i gained the unconditional
acceptance that i could do anything i chose. although i had four brothers, i
think our mother took special care to instill confidence and self-esteem in my
sister and me. Our brothers say she overdid it! it was only as an adult that i EDUCATION: BA in English, illinois
realized how lucky we were. Wesleyan University
after graduating from college, i married my husband, paul. a few weeks FIRST JOB: Detasseling corn, waitressing
later, i began work at state Farm as a claims representative in the Chicago area.
in the next five years, we had two children, who are now grown and still the WHAT I’M READING: The City of Falling
Angels, by John Berendt; and Boom! by
delight of their parents. Tom Brokaw
I believe strongly in servant leadership,

MY PHILOSOPHY: it’s about the results.
FAMILY: Husband, son, and daughter
and with each promotional INTERESTS: Family, reading
opportunity that responsibility grows. FAVORITE CHARITY: Voices for

illinois Children
For the first 13 years of my career with state Farm, i changed jobs frequently
to follow my husband’s career. That meant sometimes taking a step backward. COMPANY: State Farm
insurance Companies
in retrospect, it was a wonderful opportunity to experience many different areas
of our complex organization in several geographic locations. along the way, i HEADQUARTERS: Bloomington, illinois
had many mentors.
WEB SITE: www.statefarm.com
One of those mentors, a man named steve williams, passed away recently.
as i reflected on his mentoring, i realized that he was still influencing me many BUSINESS: insurance and financial
years after his retirement. without his gentle but candid feedback my journey services provider
might have been different. i was reminded once more of his lessons of leader-
ship and my debt to mentor those who will be here long after me.
i believe strongly in servant leadership, and with each promotional opportunity EMPLOYEES: More than 65,000 associates
and more than 17,000 agents nationwide
that responsibility grows. in the Great lakes Zone, which i lead, we have more and in three Canadian provinces
than 5,200 employees and almost 2,200 independent contractor agents. Our
revenues in 2007 exceeded $5.6 billion. My responsibilities to those associates, our
customers, and to the greater enterprise are something i never forget.
i was blessed to begin in an organization with integrity that recognizes talent
in all facets of diverse individuals, nurtures it, and provides great opportunities.
That is a strong element of our culture. My commitment is to continue the
development of talented individuals and to effect even greater success for
our future.

Do you want more out of your
job than just a paycheck?
Do you want to be challenged
and learn new things? Do you
want your talents to be recognized?
Put your career in a position to
grow at State Farm, a Fortune 500 ®
®
company. With a variety of jobs

and placement opportunities all
across the U.S., go ahead and
reward yourself and your career.
Join the State Farm team.
Visit statefarm.com/careers
F OUND : J e s s ic a K
. R ie f f el
A job where the paycheck
RM
is only half the reward. S TAT E FA
An Equal Opportunity Employer

Cindy P. Crotty
S
KeyCorp
several years ago, i realized that i was mentoring in a different way.

when i first heard the term mentoring, i understood it to be a supportive,
encouraging, one-to-one relationship. The mentor, usually older and wiser,
guided the younger and less experienced individual in developing and sustaining
a rewarding career. Segment Head, Commercial Banking
i was fortunate to be mentored in just that way by several wonderful people.
as a result, my role model for how to mentor was based on both the definition EDUCATION: University of Georgia,
BA in accounting
i learned and the mentoring i received.
so, i was a bit surprised to realize that i wasn’t mentoring one to one. i was FIRST JOB: Government auditor
mentoring one to many, and i found the dynamics to be powerful and fascinating.
WHAT I’M READING: Big Russ and Me,
Father and Son: Lessons of Life, by
Tim Russert
Much as I love and enjoy my job, though, MY PHILOSOPHY: The Golden Rule
I’m always alert to the multiple roles FAMILY: Husband Ed, two children and
two stepchildren
that those of us who work must play. INTERESTS: Gardening, travel,

children’s causes
FAVORITE CHARITY: Beech Brook

i had begun to treat mentoring as the job of connecting the dots and leveraging
individual strengths so my team could succeed. because they get collective
ownership of success, they also take collective responsibility for getting there.
COMPANY: keyCorp
as a result, i think they have formed stronger and better bonds in order to
generate better results for our clients and our shareholders. HEADQUARTERS: Cleveland, Ohio
They consult more with one another; actually, they’re mentoring peer-to-peer,
WEB SITE: www.key.com
not only one on one but in groups as well. They have given me a new view of
the mentoring process, because at times they’re also mentoring me. BUSINESS: Financial services
i have had passion for my work as long as i can remember. in fact, i could
ANNUAL REVENUES: $4.9 billion in 2007
hardly wait to get out of school so i could get to work and begin a career!
Much as i love and enjoy my job, though, i’m always alert to the multiple roles EMPLOYEES: Approximately 18,500
that those of us who work must play.
Career people today, both men and women, manage so many responsibilities.
My husband and i, for example, both work at demanding jobs. we have two children
and extended families. Many members of my team are in similar situations.
i try to remind them and myself that a sense of humor and a work-life balance
will take you far. it’s a critical ingredient in the mentoring and coaching we
give to one another.
Thanks to my team, i see mentoring today as a dynamic, powerful exercise that
engages and benefits everyone—each of them, me, and most of all, our clients.

live.
celebrate.
diversify.
evolve.
educate. value.
work.
respect.
Diversity is critical to our commitment to be a global leader in science and technology and
to our operations as a model organization for our staff, preferred supplier to our customers, and valued
partner in the communities in which we work and live. We work to promote understanding, celebrate
differences, and create an environment of mutual respect, individual value, and collective opportunity.
Battelle salutes Barbara Kunz as one of the 2008 Profiles

in Diversity Journal’s WomenWorthWatching®.
800.201.2011 solutions@battelle.org www.battelle.org
Affirmative Action/Equal Opportunity Employers M/F/D/V

Chineta K. Davis
W
Northrop Grumman
when asked what was the key to my advancement, i knew there was not one
answer. First and foremost, i knew i had been blessed with great mentors. They
saw the potential in me—especially when i didn’t. They taught me the ropes,
and the unwritten rules. They encouraged me to develop, to take risks, and to
TITLE: Sector Vice President and General
stretch outside my comfort zone. Manager, Electronic Systems Operations
second, knowing and understanding the organizational culture and how to
navigate it was critical. it helped me get properly positioned for the next move. EDUCATION: BS in engineering, John
Hopkins University; Executive Marketing
Third, establishing a good internal and external network was critical to having a Program, UCLA; General Managers
successful career. when i say a good network, i mean a genuine mutual part- Program, Harvard University
nership where all parties benefit from the relationship. Too often, i see people
FIRST JOB: Engineer
only seek out those that they believe can help them, yet offer little in
return. This results in shallow networks which become very one dimensional WHAT I’M READING: What is the What,
by Dave Eggers
and unsustainable.
MY PHILOSOPHY: Always keep your
Barriers made me only more

integrity and live by the Golden Rule. i tell
my mentees that i treat those that clean the
boardroom the same as those who sit in
determined to succeed. the boardroom.
FAMILY: Married with three children
INTERESTS: Reading and gardening—

i belong to a book club with four
Finally, at every rung on the corporate ladder that i have climbed, there is
wonderful friends.
at least one person that comes to mind as being not just instrumental, but also
paramount in my being there. No leader can be successful without excellent FAVORITE CHARITY: My husband and i
participate in several charities that encourage
support from the people they work with. acknowledging their support is key and help young people to pursue college.
to building a strong team. My people don’t just work for me; i also work for i also am on the board of kennedy krieger
my people. institute. it is wonderful to see the help
that families across the world receive from
as an african american woman who chose to be an engineer in the 1970s this organization.
and even wanted to take time off to raise my children, i experienced every
obstacle imaginable. There were those who refused to take me seriously or even
to recognize me as an engineer—let alone someone with promise. There was a COMPANY: northrop Grumman
reluctance to give me challenging assignments that would be crucial to my
professional development. barriers made me only more determined to succeed. HEADQUARTERS: Los Angeles, California
i learned that by displaying confidence and competence, as well as by WEB SITE: www.northropgrumman.com
listening to, acknowledging, and respecting what others bring to the team, i
can build effective relationships. it was these relationships that helped me to BUSINESS: Global defense and technology
press against the glass ceiling. i also realized that failure and adversity came with ANNUAL REVENUES: $33.5 billion
lessons to be learned, and each offered a new opportunity. Confronting and
overcoming them helped me to develop and become the person i am today. EMPLOYEES: 120,000

WE’RE PROUD OF OUR DIFFERENCES. ALL 120,000 OF THEM.
Commissioning a new aircraft carrier. Launching a space telescope.

Building the IT infrastructure of tomorrow. Achievements like these are the
lifeblood of working with Northrop Grumman. We foster a wide range of
perspectives to power our world-class aerospace, information technology,
and defense projects. Perspectives like yours.
At every level, we’ve made strong commitments to workforce diversity,

because we know that greatness is often the product of bringing fresh
perspectives to the table. So, if you’re interested in a career as vast as your
ambitions, take a look at everything we have to offer.
Achievement never ends.
For current opportunities, please visit our website:

careers.northropgrumman.com
INFORMATION & SERVICES | AEROSPACE | ELECTRONICS | SHIPBUILDING | | | || | | | | | | ||| || | | ||| || | | | | |||
©2008 Northrop Grumman Corporation. Northrop Grumman is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce. U.S. Citizenship is required for most positions.
Sandra Devine
M
EDS, an HP company
Much attention has been focused on generational differences in the work force:
baby boomers, Generation X, Generation y, and the Millennials. Each genera-
tion has acquired a stereotype in values and approach to careers. will this latest
generation be loyal to one employer or become serial jumpers? will they trade
TITLE: Vice President, U.S. Sales
off career for life balance or spiral into an intensifying work environment with
evaporating work/life boundaries? EDUCATION: BS, SUnY College at Buffalo;
as a boomer entering the work force in difficult economic times, i MBA, Georgetown University
approached my career with the classic ethic: work hard; do the right thing; FIRST JOB: Jobs program grants planning
and the organization will return earned rewards in fair time frames. loyalty was for the city of Buffalo, new York
a given, and the decision to change employers was not made lightly. Today, for
WHAT I’M READING: A Year in Provence,
newly minted college grads, it’s challenging to draw lessons from past genera- by Peter Mayle
tions’ choices. influenced by a vastly different work world, will past drivers of
MY PHILOSOPHY: Listen to and follow
career effectiveness matter in a relentlessly competitive global norm?
your instincts. in most cases, you’ve gotten
where you are because of them. Gather
From my perspective, the most enduring what you need to know, listen to multiple
viewpoints, and then take your own
of fundamentals remains the value of best counsel.
business relationships. FAMILY: Husband, Bob; daughters Maddy

and Becca; son Rory
INTERESTS: Travel, reading, golf

From my perspective, the most enduring of fundamentals remains the value
FAVORITE CHARITY: Susan G. komen
of business relationships. relationship equity is the investment one makes in for the Cure
developing lifelong annuities that yield unfiltered feedback, productive organi-
zational insights, and help in mobilizing the right resources to get things done.
Overseas team assignments, demanding client engagements, a big-bet product COMPANY: EDS, an HP company
launch against the odds all create shared, in-the-trenches experience—the basis
of enduring relationships. HEADQUARTERS: Plano, Texas
Much can be learned about the character of organizations and their leaders WEB SITE: www.eds.com
by observing the nature of senior leader relationships. Effective leaders maintain
a sphere of trusted “go-to” people—long-term colleagues with the skills and BUSINESS: Leading global technology
services company delivering business
values to accelerate the strategic agenda. but the most effective meritocracies solutions to its clients
continuously expand and renew this core, infusing the inner circle with new
ANNUAL REVENUES: $22.1 billion for 2007
thinking and skills. if your executive team doesn’t reflect a healthy mix of vet-
eran insiders and newer entrants, you may be in the wrong place. EMPLOYEES: 137,000 globally
someone once said, “Character is who you are when no one is watching.”
similarly, the relationships that ultimately bring the greatest rewards are forged
when individual agendas aren’t at stake. in sum, pay attention to developing
mutual, trust-based relationships at all levels. watch for the character of the
organization by observing how relationships of those around you are grown and
refreshed. and, as your own career progresses, create mechanisms that enable
others to grow their relationship networks—tentacles of which will invariably
come back around to benefit your own.

8nfdXenfik_nXkZ_è^#
]ifdXnfik_n_`c\ZfdgXep%
k`m\
D X l i\\e% 8 [ d è`jkiX
fej _`\] kXip#
XklcXk` [fli: J\Zi\
:feî e X d \ f i X k\ ^%É
j ` k p AflieX
c
j \ c X e [:fig k _ N XkZ_è
;`m\ i fle Nf i
i # > \ e\iXc: È 8 N fdXe
F]ÔZ \ f i #
B % F Ë:fee i k _ : XifcèX
\e ]Ef
DXli\ \ J _`\c[f \ _ è[fl
i
9 c l \ % 9
jXe[ ]fliZ
lckli
dgcfp
\\j
k 9 c l \:ifj g X i k f \ i \ \
8 Zfi\ ekn_
` m \ i j `kp`jX e \ e m ìfed\ Ëj fgè`f
ej
[ e [ X fk _ \ i è^
f f i j #pflËccÔ Z ` X k \ \XZ_ ] f i g fikiXp
[ ggi\ li\\e
\ Z kXe[X X e bjDX \%
i \ j g
\ Z k ` m\j% K _
` [ \ k _ \f]ÔZ
ijg flkj
Xe[g\ ` e j ` [\Xe[
cl\ j
flimX
An independent licensee of the Blue Cross and Blue Shield Association. ®, SM Marks of the Blue Cross
and Blue Shield Association. SM1 Mark of Blue Cross and Blue Shield of North Carolina. U6064, 8/08
bcbsnc.com
Betty K. DeVita
I
Citibank Canada
i began my 28-year career at Citibank in New york City as a part-time teller

while attending university. Never in a million years did i believe this job would
lead to a senior executive position. i completed a management training program
and became a branch manager, a position that gave me my first opportunity to
TITLE: Chairman and
run a profit and loss (p&l) report. This experience was pivotal for me in forming Chief Executive Officer
the foundation to run a business.
after a few years, i was asked to move to the latin america region. so, my EDUCATION: BS in health care administration,
cum laude, St. John’s University
husband quit his job, the first of many times he would do so to accommodate
my career, and we moved south. i have been blessed with a great partner. FIRST JOB: Teller
by gaining exposure to the CEO of latin america, i made it clear i wanted
WHAT I’M READING: Why Women Mean
to be a country head. in 1999, i was given that chance in venezuela. Business: Understanding the Emergence of
Our Next Economic Revolution, by Avivah
Act with authority:

Wittenberg-Cox and Alison Maitland
MY PHILOSOPHY: Make the biggest
Communicate a vision, take risks, impact within your circle of influence. Don’t
sweat the small stuff. After all is said and
and make things happen. done, it’s all about your family!
FAMILY: Husband Tim; son Zachary, 13;

daughter Quinn, 8
a few years later, i raised my hand again, grabbing an opportunity to work INTERESTS: Spending time with my family,
traveling, tennis, keeping fit, getting to
on a bank acquisition in south Korea. My husband and i took off again, now
know the countries and cultures where
with two kids in tow. south Korea was an extremely tough environment for we live
women, but the experience gave me invaluable tools. i gained first-hand knowledge
FAVORITE CHARITY: Susan G. komen
working where two groups have radically different perspectives. i obtained personal Breast Cancer Foundation
experience running a business in a market where cultural norms are quite different.
i managed crisis scenarios as we worked through conflicts with labor.
after three years, i raised my hand to return to North america where i was
COMPANY: Citibank Canada
appointed CEO of Citibank Canada, my current position.
in closing i thought i would share some key career management strategies: HEADQUARTERS: Toronto, Ontario
• Speak your mind, but be relevant.
WEB SITE: www.citibank.ca
• Build your brand and toot your own horn—often.
• Spend time on significant projects. BUSINESS: Financial services
• Devote 80 percent of your time to working your job and 20 percent to
managing your career.
• Have specific business and people skills, and be clear on what you are EMPLOYEES: 5,300
really good at.
• Act with authority: Communicate a vision, take risks, and make
things happen.
• Have some fun. Life is too short!

Barbara Dirks
E
Harris Bankcorp Inc., part of BMO Financial Group
Every successful leader needs to develop her own blueprint for success. Each leader’s
blueprint is unique, comprising personal insights and experiences, as well as learnings
from mentors they wish to emulate.
More than a decade ago, i spent two years working for the botswana
government in the Central Kalahari Desert. The perspective i gained through this TITLE: Senior Vice President,
Harris e-Channel Services
jarring immersion in a completely new environment, packed with social, financial,
and cultural contrasts, inspired me to develop my personal blueprint. successfully EDUCATION: BA with honors, University of
navigating this extraordinary cross-cultural experience required me to define a clear Toronto; LLB, University of Western Ontario;
MBA, University of Western Ontario
vision, collaborate with others, and have the courage to make tough decisions. These
tenets have held true for me as i’ve progressed toward my career and personal goals. FIRST JOB: Financial manager, kang
Brigade Development Trust, kang,
Botswana, Africa
Taking personal risks can create the WHAT I’M READING: Copy This! How I
most valuable learning experiences.

Turned Dyslexia, ADHD and 100 Square
Feet Into a Company Called Kinko’s, by Paul
Orfalea and Ann Marsh; A Remarkable
Mother, by Jimmy Carter; and The Price of
Privilege: How Parental Pressure and Material
Advantage are Creating a Generation of
Disconnected and Unhappy Kids, by
Develop a clear vision and measure success. invest the time to think about what Madeline Levine
success means to you. is it a certain role in your company? industry? Community?
MY PHILOSOPHY: Set your sights on what
Or is it degree of impact? Only you know the answer, but you must find clarity is important to you, and use your own
before you can be successful. whether it was working in africa, graduating from blueprint to make it happen.
law school or taking responsibility for a business unit, achievement has never been
FAMILY: Husband, Ron; son Charlie, 4;
a passive phenomenon. if you can’t define and measure the “end-state,” you’ll never daughter Ainsley, 1
get there. success is a culmination of realizing myriad goals, and it requires you to
tend and nurture your vision to ensure it evolves with relevance. INTERESTS: Family time, outdoor activities
(golf, swimming, running)
be collaborative. leadership and success are seldom accomplished single-handedly.
learn to listen to your colleagues, understand what success means to them, and FAVORITE CHARITY: Habitat for Humanity
create solutions that everyone can support. To me, success is rarely about individual
pursuit; rather, by listening, influencing, and working collaboratively, the success
and accomplishments realized synergistically surpass those that would have been
COMPANY: Harris Bankcorp inc., part of
achieved alone. BMO Financial Group
have courage. There is an old adage that says, “Nothing ventured, nothing
HEADQUARTERS: Chicago, illinois
gained.” Taking personal risks can create the most valuable learning experiences. have
the courage to step up to opportunities or initiatives that challenge your comfort WEB SITE: www.harrisbank.com
zone and expand your competencies. Manage risk-taking appropriately, but trust
your instincts. This will be increasingly important as you progress to a position of BUSINESS: Financial services
leadership and influence and are called upon to make tougher decisions. sometimes ANNUAL REVENUES: $833 million in 2007
courage is simply not settling for sub-optimal solutions.
i continue to learn and find myself constantly refining my personal blueprint. EMPLOYEES: 4,400
The key is to set your sights on what is important to you and to use your own
blueprint to make it happen.

Tracey Doi
W
Toyota Motor Sales, USA, Inc.
when i reflect upon my professional journey several themes resonate, beginning

with continuous learning. i am continuously learning, deepening my functional
expertise and industry knowledge and strengthening my leadership skills through
challenging assignments, educational resources, and professional organizations.
TITLE: Group Vice President,
i’ve learned the most by venturing into new areas and stretching myself. Chief Financial Officer
i am grateful for the many supporters who believed in me, provided
challenging opportunities, and gave me enough freedom to stumble, grow, and EDUCATION: BA in business economics,
UCLA
develop. rather than seeking one mentor, look for more than one advisor for
different facets of your life. build your own board of directors. No one knows FIRST JOB: Staff accountant,
Arthur Andersen & Co.
you better than you, but it often helps to have a sounding board to double-
check that you’re staying true to your core values. it’s hard work to keep priorities WHAT I’M READING: Audition: A Memoir,
in check, but it’s worth the effort. by Barbara Walters
MY PHILOSOPHY: Cherish what’s
I’ve learned the most by venturing

important— your family, your friends,
your community. Try to keep your
priorities in balance, while challenging
into new areas and stretching myself. yourself professionally.
FAMILY: My husband, Mark, our son and

daughter, our parents, sisters, brother and
their families
surround yourself with talent. i recognize that one person can only contribute
INTERESTS: Spending time with my family,
so much. augment your strengths by building a talented team at work. listen
reading, volunteering for nonprofits
closely and incorporate your team’s ideas. remember to recognize and thank
team members frequently. it’s also important to have a strong support system at FAVORITE CHARITIES: March of Dimes,
Japanese American national Museum
home. you’ll accomplish much more. set aside time to give back to the
community and to develop others.
Find the right culture. it’s a gift to find a culture that allows you to grow
COMPANY: Toyota Motor Sales, USA, inc.
and learn in a profession and environment that you love. you’re bound to
thrive and give your best. i’m very fortunate to have found Toyota. its guiding HEADQUARTERS: Torrance, California
principles are continuous improvement and respect for people. The company’s
WEB SITE: www.toyota.com
values align with my personal beliefs. Not only can i contribute through my
finance and administration responsibilities, but i also enjoy supporting others BUSINESS: Automotive
through our business partnering groups and community outreach.
ANNUAL REVENUES: $65 billion
EMPLOYEES: 38,000, Toyota in

north America

Marie Therese Dominguez
S
U.S. Postal Service
success is rarely the result of one person’s action; rather, it is usually the result of
leadership and teamwork. That certainly has been my experience. as an executive, i
strive to create a team atmosphere where each member of the team has an opportunity to
achieve individual goals while also contributing to the larger organizational objectives.
i have filled my conference room walls with stamp images depicting various TITLE: Vice President,
Government Relations and Public Policy
comic superheroes. These seemingly-ordinary, but really larger-than-life characters are
the best illustration of my personal and professional philosophy. Each individual has EDUCATION: Graduate of Smith College;
special qualities that contribute to his or her success; but lasting success is achieved JD from Villanova Law School
through cooperative efforts—melding individual strengths and “powers” to benefit FIRST JOB: Environmental Policy Analyst
a greater objective or good.
bringing diverse skills and perspectives together to work cooperatively on a WHAT I’M READING: One Hundred Years
of Solitude, by Gabriel Garcia Marquez;
project began with my first job out of college as an environmental analyst. My My Life in France, by Julia Child
integrated project team included professionals with varied backgrounds—chemists,
public policy analysts, engineers, lawyers, and sociologists. we developed public MY PHILOSOPHY: “Whatever you vividly
imagine, ardently desire, sincerely believe,
policy proposals resulting in the first national guidelines for the transport and
and enthusiastically act upon...must
disposal of medical waste. This experience helped frame my career. inevitably come to pass!”—unknown
INTERESTS: Politics, travel, skiing
My experiences have taught me to FAVORITE CHARITY: national Council of
always aim high, work hard, and care La Raza
deeply about what I believe in. COMPANY: U.S. Postal Service
My advocacy and management skills have been honed through a variety of HEADQUARTERS: Washington, D.C.
experiences, from managing large federal programs worth billions of dollars to owning WEB SITE: www.usps.com
a small business and managing political candidate and issue campaigns, to running
business sector teams in the private sector. Today, i am fortunate to work with a BUSINESS: An independent federal agency
that is the only delivery service that visits
most talented group of professionals at the postal service. every address in the nation
like many latinas, my support structure is my family. in many ways, my parents
are still my mentors. There are two major lessons they shared with us. The first is they ANNUAL REVENUES: $75 billion
have challenged us to have the courage to succeed. i am proud to be an eighth

EMPLOYEES: nearly 685,000
generation New Mexican and the first member of my family to receive a law degree. career employees
The second lesson sounds fundamental, but is often the hardest, and that is to
listen. listen to yourself, listen to your co-workers and listen to your critics. you
never learn by talking; you learn by listening. and in learning, you grow both as a
person and as an executive.
My experiences have taught me to always aim high, work hard, and care deeply
about what i believe in. remember, power comes from within, so trust in your unique
abilities. Each of us is a superhero in our own way, bringing our special strengths and
abilities to the table to achieve success, both personally and professionally.

Melissa B. Donaldson
U
CDW Corporation
unemployment was one of the best things that ever happened to me. That’s
right! No one could have suggested that to me during that painful and difficult
time in my life 12 years ago when i was laid off from a major computer firm.
however, hindsight has a way of showing you the rainbow after the storm.
TITLE: Senior Manager, inclusion Practices
unemployment led me to three personal career philosophies that i have adopted
and live by today. EDUCATION: BS in management science,
To thine own self be true. My job search motivated me to take a career Wright State University; master’s degree in
administration, Central Michigan University
inventory. For the first time in my life, i had to take stock of all of my roles,
responsibilities, strengths, weaknesses, accomplishments, preferences, and FIRST JOB: Computer tape librarian
aspirations over what had been a 10-year career. while excruciating, this
WHAT I’M READING: Privilege, Power,
exercise was critically important before i could package myself in a comprehen- and Difference, by Allan G. Johnson
sive two-page resume. it helped me see where i excelled, what i found effortless,
MY PHILOSOPHY: if you get involved with
and what i thoroughly enjoyed. These were my strengths, the things i knew i
something, you should strive to make a
would be good at and could build a livelihood around. difference. Otherwise, why spend the time?
I do believe that you have to

FAMILY: Husband of more than 20 years, a
teenage son, a preteen daughter
take the time to find your true north INTERESTS: Christian faith, shopping,
to energize your career.

reading, gardening
FAVORITE CHARITY: Jack and Jill of

America inc.
step out on faith. as a result of my personal and professional inventory,

i could plainly see who i was, what i wanted and did not want, and, more
importantly, where i wanted to go next as a professional. playing it safe was no COMPANY: CDW Corporation
longer appealing to me. i knew i could safely return to sales, but what i really HEADQUARTERS: Vernon Hills, illinois
wanted to do was to make a difference for people and particularly professionals,
so i switched to training. it was a huge transition, to say the least, but one that WEB SITE: www.cdw.com
has paid off many times over and eventually led me to my current role. BUSINESS: Technology hardware,
Never be unprepared. One day you’re in. Next day you could be out. software, and services
unfortunately, it’s just that simple in today’s business climate. Therefore, i promised
myself that i would take advantage of growth opportunities and harvest all the
knowledge and skills that i could. it’s the harvest that will prepare me for the EMPLOYEES: 6,700
next venture—if i need it.
These three philosophies have led me to a wonderful career mosaic that is
still evolving. while i’m certainly not recommending trading employment for
soul searching, i do believe that you have to take the time to find your true
north to energize your career.

Lynne Doughtie
W
KPMG LLP
when i talk to clients about how to make their organizations more successful,
their challenges can seem daunting. but as we continue talking, key themes
often emerge that enable us to address their concerns more easily.
Managing one’s career is very similar. so, when i mentor colleagues, as with
TITLE: national Managing Partner, Advisory
clients, i try to simplify their decisions by reducing them to a few key themes.
First, i ask them to define their own unique view of success. it can seem EDUCATION: BS in accounting,
overwhelming trying to reconcile professional ambition and personal goals. but Virginia Tech
both are important. i was fortunate to have a wonderful mother who also FIRST JOB: kPMG LLP
happened to be a successful businesswoman. Thanks to her example and the
support i’ve received at home and from KpMG, i never doubted that i could WHAT I’M READING: A Thousand
Splendid Suns, by khaled Hosseini
have a family and build a rewarding career.
MY PHILOSOPHY: Albert Einstein once
said that his goal was “not to become a
...take whatever pitch comes your way man of success, but rather a man of value.”
My actions each day are not guided by
and knock it out of the park. professional ambition, but by my goal to

create an environment founded on integrity,
to commit to helping others, and to enable
each of us to be our best.
FAMILY: Husband Ben; son Schuyler,18;

in mentoring discussions, i talk about adaptability. Five-year goals can help and daughter Evie, 14
provide direction to your career, but you can’t plot every move. There have
INTERESTS: Skiing, horseback riding,
been times when my career took an unexpected turn. but my philosophy has
cheering for my daughter in basketball, and
always been to take whatever pitch comes your way and knock it out of the attending Virginia Tech sports events
park. when you do your best and embrace new challenges, the opportunity to
FAVORITE CHARITY: My home church
grow is great. for its missions focus and guidance toward
i also advise the people i mentor to focus on caring for their team. To succeed, spiritual maturity
you have to nail the technical skills and deliver results. but true leadership
involves much more than that. at KpMG we talk about our commitment to
being a great place to work and build a career. we place a lot of emphasis on COMPANY: kPMG LLP
mentoring, supporting, and developing people.
HEADQUARTERS: new York City
Finally, i encourage the people i mentor to become involved in their
communities. i’ve worked for years with iNrOaDs, which prepares talented WEB SITE: www.us.kpmg.com
minority youth for corporate and community leadership positions. i’m also an
BUSINESS: kPMG LLP is the U.S. audit, tax,
active alumnus of virginia Tech. helping to lead efforts at KpMG to provide and advisory member firm (www.us.kpmg.com)
support after the tragic campus shooting was a profoundly moving experience for me. of kPMG international. kPMG international’s
in fact, as my own career has moved forward, i find that giving back—to member firms have 123,000 professionals,
including more than 7,100 partners in
my colleagues and to my community—has become increasingly important. as 145 countries.
i mentor people, i’m happy to help them achieve the typical markers of success:
promotions, salary increases, broader responsibilities, etc. but by example, i try
to model what to me is the true measure of success: the ability to “lift others as EMPLOYEES: 22,003
you rise.”

Dianne Douglas
W
Mattel, Inc.
when i received my degree in accounting, i had no idea that i would end up

as chief information officer for the world’s largest toy company. but the only
constant in life is change, and that has certainly been the case for my career.
after working for more than 10 years in accounting and finance roles, i
TITLE: Senior Vice President and
had the opportunity to use my financial background in a new way—helping to Chief information Officer
develop the investor relations program at associates First Capital Corporation
when the company went public. Five years later, it was a need for help with EDUCATION: Bachelor’s degree,
Texas A&M University; master’s degree in
investor relations that brought me to Mattel. several years later my responsibili- accounting, University of north Texas
ties broadened to also include corporate communications, consumer relations,
FIRST JOB: Summer job as a teen at a small
governmental affairs, and Mattel’s philanthropic initiatives.
toy shop in Abilene, Texas. Worked as a
bank teller during college.
...my success is owed in large part to WHAT I’M READING: The 5th Horseman,
by James Patterson and Maxine Paetro
having mentors who believe in me... MY PHILOSOPHY: Focus on what’s most

important and don’t let the small things
distract you from delivering.
FAMILY: Parents, brother, niece, and

nephew, all in Texas
in 2005, i was asked by Mattel’s senior leadership to shift focus once again,
this time in a more unexpected direction. with my appointment as chief infor- INTERESTS: Travel, spending time with
friends, Dallas Cowboy football
mation officer, i became part of a bigger trend—that of CiOs who don’t have
a technology background. while it may have seemed a surprising choice at the FAVORITE CHARITIES: Children’s charities
time, i quickly realized that my experience lends itself well to this role. including St. Baldrick’s,
Mattel Children’s Hospital,
Every company looks to ensure that they make technology investments in Children Affected by AiDS Foundation
the right areas and get the best return on investment. My background gives me
a good understanding of what drives business value and brings a new financial
discipline to the iT organization. The fact that i don’t have a deep knowledge
COMPANY: Mattel, inc.
of technology has not been an issue because we have a strong, collaborative iT
leadership team that is capable and empowered to guide technical decisions. HEADQUARTERS: El Segundo, California
after three years in the position of CiO, i’ve realized that the bigger chal-
WEB SITE: www.mattel.com
lenge is managing the ongoing demand for more iT services than we can sup-
ply, given our limited resources. so while there’s still plenty for me to learn BUSINESS: Worldwide leader in the design,
manufacture, and marketing of toys and
about technology, my time is better spent on setting the right expectations with family products, including brands such as
the business and keeping iT focused on delivering what’s most important to Barbie, Hot Wheels, Matchbox, American
drive business value. Girl, Radica and Tyco R/C, Fisher-Price, and
a wide array of entertainment-inspired
if i’d tried to map out my career 25 years ago, i would never have come up toy lines
with this path. but i’ve realized that my success is owed in large part to having
mentors who believe in me and being open to what comes and making the
most of it. EMPLOYEES: 30,000

© 2007 Pfizer Inc Printed in USA
In a time of rapid change for our company and for our work to find new, innovative solutions for patients, and
industry, we believe that the unique perspective of each better ways of working with our customers, our partners,
Pfizer employee is vital. Why? Because the tough health and the communities we serve.
care challenges people are facing today call for new, At Pfizer, we believe diversity means an inclusive and
different, and diverse ways of thinking. empowering work environment. The result? A happier,
That’s why we’re implementing a global strategy to ensure healthier tomorrow for us all.
Pfizer’s culture not only respects, but also leverages each
individual employee’s background, character, and life
experiences. We’re putting those unique perspectives to
www.pfizer.com
Kimmy T. Duong
B
Pragmatics, Inc.
born in Nha Trang, vietnam, i grew up during turbulent times in my native

country. i was raised with a strong work ethic that has served me well through-
out my life—during the years i attended the university of saigon, my career at
ibM-vietnam, my immigration to the united states in 1975, my subsequent
TITLE: Chief Financial Officer
reemployment with ibM, and my current position as CFO with pragmatics inc.
My experiences as a young woman in vietnam are an integral part of who EDUCATION: Bachelor’s degree in business
i am today and have shaped my life and leadership style. During my early administration, University of Saigon
employment with ibM-vietnam, i pursued a career, working hard to make the FIRST JOB: Programmer/analyst at
most of every opportunity. i had the privilege of working with and being mentored iBM-Vietnam
by dynamic colleagues and leaders who encouraged me and helped me to
WHAT I’M READING: My busy schedule
develop technical acumen that led to a number of challenging and enriching leaves me little time to read anything
positions. and while i received recognition and awards for excellent technical except financial, work-related reports
and documents!
achievement, the most valuable lessons i learned during those years were about
integrity, respect, and working as part of a team to do the best possible job in MY PHILOSOPHY: First: Work hard and
all situations. do your best. i firmly believe that success in
every area stems from consistently putting
forth your best effort. Second: Use your
I use my position to pass on the lessons success to help others. Find a cause that is
important to you and use your energy,
I have learned during my career— resources, and skills to aid others in whatever
way you can.
both the positive and the negative. FAMILY: Five nieces and nephews
INTERESTS: Travel, cooking, and watching

The greatest challenge i faced was coming to the united states because i the Washington Redskins
had no family in this country. sponsored by ibM, i was able to leave vietnam FAVORITE CHARITY: Duong-nguyen
and come here to build a better life, further my career, and subsequently make Family Trust
a difference for others. i have been able to use my life lessons and good fortune
to help raise and mentor five nieces and nephews who came to this country
speaking no English. all five attended college here and have gone on to successful COMPANY: Pragmatics, inc.
careers. i financially support approximately 100 cataract operations each
HEADQUARTERS: McLean, Virginia
year for the underprivileged in vietnam and sponsor scholarships to enable
vietnamese high school students to get better educations. i am currently setting WEB SITE: www.pragmatics.com
up the Duong-Nguyen Family Trust to provide college education scholarships,
BUSINESS: information technology (iT)
something that is of paramount importance to me. solutions provider
as an executive for a government contractor that places a high value on
diversity in leadership, i use my position to pass on the lessons i have learned ANNUAL REVENUES: $80 million
(estimated)
during my career—both the positive and the negative. i believe that it is my
duty as a strong business leader to share institutional and strategic knowledge EMPLOYEES: 361
with those who work for me and to serve as a dedicated role model and mentor
for those entering the corporate work force.

Lina Echeverría
B
Corning Incorporated
Be true to yourself. For a corporate executive to deliver her best, she needs
to be able to bring out her personal power, drive, energy and authenticity, and
have the courage to be the best, authentic version of herself. This often means
releasing ourselves from the cultural conditioning that expects us to be sweet
TITLE: Vice President, Science and Technology
girls who do not speak up, or that punishes us for being second-rate mothers Director, Exploratory Markets and
that work too-long hours. rather, you should express your courage, your inspiration, Technologies, Strategic Growth
and your creativity to deliver your best—and allow the feeling of self respect to
EDUCATION: Bachelor’s degree, geological
emerge, leading you to relish the entire experience, without apology. engineering, Universidad nacional de
Be intuitive. we are often encouraged to be logical, sequential, analytical Colombia; doctorate, Stanford University
and objective. in other words, to work with half of our pistons; the left brain.
FIRST JOB: Junior Geologist, Geominas
but we know that some of the most successful in our field also make room for Consulting Medellin, Colombia
right brain traits. intuition does not ignore good judgment.
WHAT I’M READING: Suite Francaise,
How can we possibly expect innovation

by irene nemirovsky; John Steinbeck’s
The Grapes of Wrath
to happen without the growth and MY PHILOSOPHY: Expect nothing from

life, but be prepared to be surprised.
development of the people delivering it? FAMILY: Married, two children
INTERESTS: Antidote for stress: jogging,

Create an active network. Creating relationships with people who can swimming, hiking, weight lifting. Activity
for refueling: creating wearable art.
support your growth and who can contribute meaningfully to your journey,
and doing the same in return, is not only necessary, it will enrich your career FAVORITE CHARITY: FinCA international
experience. an open and honest dialogue will do more for furthering our ideas
and projects than pushing to have our way.
Performance, performance, performance. This is the golden rule of career COMPANY: Corning incorporated
advancement. remember as you look at your options, that you hold the
winning card, there is no such thing as a job description—just many ways of HEADQUARTERS: Corning, new York
fulfilling it. WEB SITE: www.corning.com

Balance your life. Just as a powerful engine needs high octane fuel, your
spirit needs a source of energy. and that resides outside of work. your hobbies, BUSINESS: Technology
your passion, your friends and your family will provide that energy that keeps ANNUAL REVENUES: $5.86 billion
you going.
Deliver through people’s growth. This is perhaps the most compelling prin- EMPLOYEES: Approximately 25,000
worldwide
ciple for me today. i feel strongly that accomplishments take place as a result of
delivering technology through people.
how can we possibly expect innovation to happen without the growth
and development of the people delivering it? if there is something that i have
learned throughout the years, something that i am truly passionate about, it is
the growth of those who work alongside me, their growth as professionals, the
advancement of their careers, and their growth as human beings.

Rise to new
heights.
Chartered by Congress in 1970 to stabilize mortgage

markets and expand homeownership, Freddie Mac has
always provided exciting careers for people who care
about making a positive contribution.
Freddie Mac is a leader in the secondary mortgage

business—buying, securitizing, guaranteeing and
investing in residential mortgages, while providing a
low-cost source of credit to finance America’s housing.
Join us now in
IT | Finance | Investment and Capital Markets

When you join the Freddie Mac team, you’ll discover an
inclusive, empowering culture with an equal opportunity
employer who recognizes the value of diversity. You’ll
also find a total rewards package that supports your
success both at work and in your personal life.
Apply online at
FreddieMacDiversity.jobs
careers with impact

Robyn L. Ewing
T
Williams
The traditional concept of a career ladder has changed dramatically over the
years. in my experience, the straight line from one position to the next, leading
to a corner-office job, just doesn’t happen very often. The reality is often more
circuitous and, in the end, more productive and satisfying.
i began my career in iT and accounting, but prior to my appointment as TITLE: Chief Administrative Officer
chief administrative officer at williams, i served as the vice president of human EDUCATION: BA in accounting; executive
resources for 10 years. That was a position i did not anticipate at the beginning programs, Wharton Business School
of my career, but one that i found to be extremely interesting and fulfilling. in
FIRST JOB: COBOL programmer in
fact, i believe that the nontraditional path i’ve followed has given me a broader information technology
and deeper perspective and made me a better leader.
WHAT I’M READING: My Sister’s Keeper:
A Novel, by Jodi Picoult
...use life to produce something MY PHILOSOPHY: Use life to provide

something that outlasts it.
that outlasts it. FAMILY: Married, four children,

five grandchildren
INTERESTS: Travel, cooking,

being a woman in the energy industry may sound like a very tough position, gardening, reading
but i’ve never felt like i’ve encountered an obstacle that was insurmountable.
FAVORITE CHARITY: United Way
i believe a successful career, like a successful life, is very dependent on your
mindset, your capacity for hard work, and the ability to integrate pieces of your
life together as appropriate. and, i’ve been fortunate to work with good leaders
COMPANY: Williams
along the way.
a common phrase often heard today is ‘work-life balance.’ For me, it’s HEADQUARTERS: Tulsa, Oklahoma
always been more like ‘work-life integration.’ There are times when your work
WEB SITE: www.williams.com
takes precedence, and other times when your personal life takes precedence.
both are always present. it’s a matter of which one rises to the top at a BUSINESS: integrated natural gas company
particular time. i don’t know that one ever finds ‘balance’ in the true sense of that produces, processes and transports
natural gas to heat homes and power
the word. instead, i believe you learn to integrate the pieces of your life in a way electric generation from coast to coast
that makes sense and is most satisfying.
a few approaches to consider might include: ANNUAL REVENUES: $10.5 billion
• Integrating the pieces of your life in ways that engage and sustain EMPLOYEES: 4,400
you personally and professionally.
• Being open to new, unexpected opportunities.
• Finding new ways to showcase your contributions.
• Looking for volunteer work in the nonprofit world that broadens your
skills set.
• Focusing on purpose.
Most importantly, use life to produce something that outlasts it. That’s the
axiom i keep next to my computer and the way i try to approach my life
personally and in my career.

At UnitedHealth Group, unique is everywhere. In our approach to health care. Let us hear your unique voice in these careers available nationwide throughout
In each segment of our business. In every professional. In the career op- our family of businesses.
portunities we offer. As a global leader in health care, UnitedHealth Group
is committed to creating a workforce of unique individuals. Their unique per-
spectives bring about innovative ideas.
• Business Analysts
• Customer Care Professionals
It is the unique backgrounds, lifestyles and beliefs our professionals bring to
their work that fuels innovation, creates a healthy environment and drives us • Financial Analysts
towards our goal of creating a better health care system. • Information Technology
Founded in 1974, UnitedHealth Group has since grown into a Fortune 100 • Inside & Field Sales
company. Our family of businesses work tirelessly to advance the quality and
access to care while making services more affordable and easier to use for • Product Associates
everyone. Our work impacts the lives of nearly 55 million people and helps
coordinate care for more than 20 million more.
• Underwriting Analysts
Through innovative leadership in health care, UnitedHealth Group provides ongoing
As unique as the many businesses that unite to form UnitedHealth Group, are career opportunities for diverse individuals, enriching the employment experience
the career opportunities they offer. From accounting to marketing, clinical to and creating a healthier atmosphere for all.
claims, the employment experience at UnitedHealth Group is second to none.
Regardless of their unique talents, our professionals are united to improve UnitedHealth Group is an equal opportunity employer and employs individuals
health care for everyone. based on job-related qualifications regardless of race, religion, sex, national
origin, age, or other protected characteristics. M/F/D/V.
To view current career opportunities, and to apply

online, visit our CAREERS page at
www.unitedhealthgroup.com.
Lauren Flaherty
W
Nortel
whether as the mailroom clerk at ibM or as Nortel’s chief marketing officer,

i have never let people tell me what i could not do. i have focused on what i
knew i could accomplish and pursued it. i had a clear vision of what i wanted
my future to look like, and i did not waver in my quest for success. Every
TITLE: Chief Marketing Officer
career has its obstacles; some easy, others more difficult. but it is the way in
which we overcome these challenges that shapes our careers. EDUCATION: BA, Syracuse University
in the early 1980s, technology sector career paths for women were often set
FIRST JOB: iBM mailroom
by gender. Out of college, women typically started as administrative assistants
and worked their way up from there. as my typing was not quite up to speed, i WHAT I’M READING: Team of Rivals: The
had to find another way. i had an interest in technology and was determined to Political Genius of Abraham Lincoln, by
Doris kearns Goodwin
make my mark on the sector, even if it meant starting in the mailroom at ibM.
MY PHILOSOPHY: Be young, have fun!
Remain a work in progress FAMILY: Married with two children
and remember that anything you want INTERESTS: Gardening, sailing,

outdoor activities
is possible. FAVORITE CHARITIES: United Way,

UniCEF, Humane Society
More difficult to overcome was my crippling fear of public speaking early

in my career. rather than avoid doing it, i recognized public speaking as a skill
i needed to master to be successful. i registered for public speaking classes and COMPANY: nortel
sought opportunities to speak in front of audiences. plenty of practice and the
HEADQUARTERS: Toronto, Canada
encouragement of colleagues boosted my confidence, and today public speak-
ing has become something that i enjoy doing. WEB SITE: www.nortel.com
while we like to think that we can do it all by ourselves, a strong support
BUSINESS: Hardware and software
system is an important element of success. This includes friends and family, as solutions designed to improve the way
well as mentors to help guide you. There are times when i could not have gone consumers and businesses communicate
on without my personal team of cheerleaders.
ANNUAL REVENUES: $10.95 billion,
My mentors have been pivotal to my success. Mentors provide the confi- 2007 revenues U.S. GAAP
dence and the required road map to help you achieve your career goals. My
EMPLOYEES: 33,000
mentors gave me a push when i needed it, but they also nurtured me and
helped me develop my talents. i continue to participate in mentoring programs
at Nortel and externally as well. Mentoring has played and continues to play an
important role in my career, and i encourage you to seek out mentors to help
you reach your goals.
My personal advice is to love what you do and be good at it. remain a
“work in progress” and remember that anything you want is possible.

7"
CHEVRON and HUMAN ENERGY are registered trademarks of Chevron Intellectual Property LLC. The CHEVRON HALLMARK is a trademark of Chevron Intellectual Property LLC. © 2008 Chevron Corporation. All rights reserved.
It’s people from all walks

that make the world run.
The world is a vast collection of people, cultures

and ideas. And as a global company working in
over 100 countries, we embrace the unique vision
that a truly diverse workforce brings. With the
broad experience of our more than 59,000
employees, we harness the most powerful energy
of all — human energy.
To learn more, visit chevron.com.
9.75"
Shaun M. Fracassi
I
Kelly Services, Inc.
it is hard to think about the topic of leadership without thinking of the

individuals and teams that i have worked with over the years. i have been
fortunate to learn as much from them as i hope i have imparted along the way.
it really is a continuous process, and i am grateful for each experience and what
i have gained from it. General Manager
i have always thought of leadership as a legacy, in terms of what you give
back and what you leave behind. Clearly you direct your focus and activities, EDUCATION: AS in business administration,
Central Michigan University;
and that of your team, to achieve the business objectives at hand. yet, much of Executive Education Studies,
the value you deliver through coaching, mentoring, and developing others may University of Michigan Business School
not fully manifest until long after you have moved on from your role.
FIRST JOB: Age 14, shift lead at a
soft-serve ice cream restaurant
In the end, leadership is less about WHAT I’M READING: War on the Middle
Class: How the Government, Big Business
what you do and more about

and Special Interest Groups Are Waging
War on the American Dream and How to
Fight Back, by Lou Dobbs
who you are. MY PHILOSOPHY: Leadership is more

about who you are, than what you do.
Open yourself up to learn from those
Embracing that responsibility is rewarding and humbling at the same time, around you and recognize that it is a
particularly when you consider the role of female leaders. There is often an continuous process. Focus intently on what
you give back and leave behind; that is your
underlying symbolism that you learn to appreciate as you progress. at some leadership legacy. Remain true to yourself,
point you realize that it’s not so much about individual accomplishments, but your personal beliefs, and values, and they
will always be apparent in your actions.
rather what your career success represents to other aspiring females. The pro-
gression itself can be inspiring. beyond that you have a greater opportunity to FAMILY: Husband, daughter, and son
set a positive example, to guide, counsel, and help develop the next generation
INTERESTS: Boating, skiing, cooking, reading,
of leaders. i believe that to be a very critical component of my job.
and family time
i have been with Kelly services inc. for 23 years. From my start as an entry-
level supervisor to my current role as senior vice president, i’ve had the oppor- FAVORITE CHARITIES: Salvation Army and
March of Dimes
tunity to serve as a formal mentor for more than a dozen people and function
informally countless times. it is important to be accessible for that exchange,
whether speaking to a group of new recruits, discussing a career path, or
COMPANY: kelly Services, inc.
responding to a request for guidance or perspective on a given issue. it
demonstrates the capacity and willingness to grow and cultivate growth in oth- HEADQUARTERS: Troy, Michigan
ers in order to achieve positive results. in the end, leadership is less about what
WEB SITE: www.kellyservices.com
you do and more about who you are.
BUSINESS: Human resources solutions
EMPLOYEES: 8,600 full-time employees

Katherine Giscombe
W
Catalyst
when i give young people advice on careers, i always talk about the power
of networking. The best job leads i have received have stemmed from other
people’s appreciation of small kindnesses.
back in the recession of the early 1990s, i was part of a mass layoff from
TITLE: Vice President,
a large company in New york. i had always been friendly with a woman in a Women of Color Research
neighboring department that also was downsized. she met a man at a social
event who was looking to hire someone with my qualifications. My acquaintance EDUCATION: BA in psychology, University
of Michigan; PhD in organizational psychology,
tracked me down and got a note to me with her contact’s name and phone University of Michigan
number. i interviewed for the job and got it, starting the position eight weeks
FIRST JOB: My first job in high school
to the day that i was laid off.
was as an assistant in my father’s medical
office; my first job during college was at the
University of Michigan laundry
It was extremely important to me WHAT I’M READING: Covering: The
to feel that I was making a positive

Hidden Assault on Our Civil Rights, by
kenji Yoshino
difference in people’s lives. MY PHILOSOPHY: “The good you do

today may be quickly forgotten, but the
impact of what you do will never
disappear.”—Anonymous
The job itself, which had an international focus, turned into one of the most FAMILY: Large and loving extended family
rewarding experiences i have ever had. My perspectives on work broadened with

INTERESTS: Economic development issues
the travel i did to locales as varied as the Czech republic, Germany, and China. affecting people of color, intergenerational
Most importantly, navigating the political landmines of this job made me grow wealth transmission, professional fitness
conventions (semiannual attendance),
in toughness and maturity. i thanked my former colleague profusely for the job creative writing
lead, but i do not think she ever realized what a big favor she did.
i also advise people to go where their passion takes them. as much as i FAVORITE CHARITY: Southern Poverty
Law Center
grew while working in the private sector, at a certain point i realized that i
needed work that was better aligned with my personal values. it was extremely
important to me to feel that i was making a positive difference in people’s lives.
COMPANY: Catalyst
i explored options in social marketing, epidemiology, and organizational
development before choosing to work at Catalyst, a nonprofit, in 1996, leading HEADQUARTERS: new York City
the organization’s new work on women of color in the workplace. it has been
WEB SITE: www.catalyst.org
the most fulfilling choice i could have made—one that has let me and my team
make a real difference to the quality of working lives of women of color and BUSINESS: nonprofit focused on women
has helped organizations become more inclusive of their diverse talent. in the workplace. Catalyst has received the
highest rating from the American institute
of Philanthropy for maximizing the
effectiveness of every dollar contributed.
ANNUAL REVENUES: $11 million

(revenue and support)
EMPLOYEES: 63 full-time and

6 part-time employees

Gloria Johnson Goins
I
The Home Depot
i firmly believe that to whom much is given, much is required. as a corporate

executive, it is important to share your talents, counsel, and knowledge with
those who are less experienced.
i consider it a privilege and an honor for someone to want to stand on my
TITLE: Chief Diversity Officer
shoulders to reach the top. in my own career, i credit a great deal of my success
to those who were willing to allow me to stand on their shoulders. Those indi- EDUCATION: MBA in marketing, Mercer
viduals were willing to coach, support, and guide me in my professional and University, Atlanta, Georgia; JD, University
of Pennsylvania School of Law, Philadelphia,
personal endeavors. whenever i have an opportunity to mentor, i reflect back Pennsylvania; BA in psychology,
on the experiences that enabled me to progress in my career, and i willingly departmental honors, Stanford University,
Palo Alto, California
make the time to support others in their progression.
FIRST JOB: Private law firm in Miami
The most important benefit of WHAT I’M READING: Latino Talent:

Effective Strategies to Recruit, Retain
mentoring is that it helps you build your

and Develop Hispanic Professionals,
by Robert Rodriguez
personal brand—and that’s powerful. MY PHILOSOPHY: To whom much is

given, much is required.
FAMILY: Married to Prince Leon Goins; one

daughter, Grace Princess
The best career advice that i ever received came from a mentor who stressed the
INTERESTS: Volunteering, traveling, and
importance of creating networks both inside and outside the workplace. when
reading nonfiction books, particularly on
people are early in their careers, they often tend to limit their involvement to the subject of personal finance
work activities and neglect to participate in community or civic activities. as
FAVORITE CHARITY: Girls inc.
time passes, this will prove to be a career mistake. Many of the relationships
created outside work can actually make you more effective and influential in
your current role. in addition, you grow personally and professionally when you
COMPANY: The Home Depot
give back to a cause and organization in which you are genuinely interested.
in addition to encouraging professionals to build internal and external net- HEADQUARTERS: Atlanta, Georgia
works, i also encourage them to become and to utilize mentors. Mentorship
WEB SITE: www.homedepot.com
provides great opportunities and benefits for both parties. when you mentor
others, you not only gain new information and insight about their background BUSINESS: Retail
and experiences, but you also can increase your internal network and poten-
tially reenergize your career. The most important benefit of mentoring is that it
helps you build your personal brand—and that’s powerful. EMPLOYEES: More than 300,000
86 Pr o f i les i n D ive rsity Journal S EPTEMBER / O CT O BER 2 0 0 8

Mattel Celebrates Women Who Inspire the Next Generation
Visit www.mattel.com © 2008 Mattel, Inc. All Rights Reserved.

Kara Ferber Gordon
C
Rohm and Haas Company
Calvin Coolidge once said, “Nothing in the world can take the place of
persistence. Talent will not; nothing is more common than unsuccessful men
with talent. Genius will not; unrewarded genius is almost a proverb. Education
will not; the world is full of educated derelicts. persistence and determination
TITLE: Director, Global Employment and
alone are omnipotent…” Benefits Law
while education has been a key factor in my own success, no amount of
talent, genius, or education can be truly effective without persistence and com- EDUCATION: BS in communications,
Emerson College, Boston, Massachusetts;
mitment. when i find myself facing adversity, i reach inside and rely on my JD, Villanova University School of Law,
desire to achieve success despite that nervous feeling that says this could be a Villanova, Pennsylvania
bumpy ride! Clearly i have benefited from the talents of teachers and mentors
FIRST JOB: Associate producer,
along the way who prepared me to be in a position where i could achieve. and Greatest Sports Legends
there have been many people whose guidance, love, and confidence in me have
been indispensable. but when the significant challenges in life create “headwinds,” WHAT I’M READING: The Inheritance of
Loss, by kiran Desai; What Happened:
persistence is the force to propel me onward. Inside the Bush White House and
Washington’s Culture of Deception, by
Scott McClellan; Three Cups of Tea: One
When I find myself facing adversity, Man’s Mission to Promote Peace—One

School at a Time, by Greg Mortenson
I reach inside and rely on MY PHILOSOPHY: “Success is not the key
my desire to achieve success... to happiness. Happiness is the key to success.

if you love what you are doing, you will be
successful.”—Albert Schweitzer
FAMILY: Happily married.

There are countless valuable lessons that i’ve learned from mentors and others,
INTERESTS: English bulldogs, travel,
but my favorite is that it’s not the mistake that matters but how you recover
movies, reading
from the mistake. you can wallow in it and become defensive about the decision
that led to the mistake, or you can learn from it and move on. Graceful recovery FAVORITE CHARITIES: HeavenSent
Bulldog Rescue, Red Cross,
while correcting the problem is the best way to move forward. it shows others Animal Welfare Association
that you recognize that changing course sometimes is necessary. it also takes the
focus off the mistake and points instead toward the solution.
There are other principles that are important to me: i try to remain true to
COMPANY: Rohm and Haas Company
myself and to the values that i learned early in life. i hold my set of personal
HEADQUARTERS: Philadelphia,
ethics close in every decision i make, especially those decisions that i know can
Pennsylvania
have a profound effect on others. i also tend to be direct so that others know
where i stand. WEB SITE: www.RohmHaas.com
My advice to other aspiring women is to remember persistence. strive to
BUSINESS: Specialty materials
achieve what you can with the persistence of one whose focus is unwavering,
whose hopes are immeasurable, and whose tenacity is unbreakable. ANNUAL REVENUES: $8.8 billion
EMPLOYEES: 15,500

WHAT’S POS SIBLE FOR ME?
Children watch their parents to see what's possible. From the time
she was 4, Emily Uniman has seen the success her mother has had
and imagines a world of unlimited possibilities.
Lynne Fischman Uniman is the managing partner of Andrews Kurth's

New York office. She is a firm leader, a trial lawyer and an example
of the achievement that is possible for all women at Andrews Kurth.
We congratulate Lynne for being selected as a woman "worth watching"
and we are proud of her. andrewskurth.com
Andrews Kurth LLP t 600 Travis t Suite 4200 t Houston, Texas 77002 t P. 713.220.4200
450 Lexington Avenue t New York, New York 10017 t P. 212.850.2800
Austin Beijing Dallas Houston London Los Angeles New York The Woodlands Washington, DC
Prior results do not guarantee a similar outcome and depend on the facts of each matter. Attorney advertising. Photograph by Lisa Leavitt.
Copyright 2008 by Andrews Kurth LLP. All rights reserved.
Faith Renee Greenfield
M
Campbell Soup Company
Much of the pride and satisfaction of my job comes from assisting and supporting
others in their professional ambitions and career growth. in my experience, the
most effective mentoring relationships thrive only in the presence of mutual
respect between two individuals. Fortunately, in my career, i was the beneficiary
TITLE: Vice President of Legal,
of several strong mentoring relationships, and they have fueled my interest in Chief Litigation Counsel
being a mentor for others. in all cases, my mentors had a significant influence
on me. Each mentor was a person whom i admired for his or her abilities and EDUCATION: BA in history,
Penn State University, 1976;
achievements. i learned from each of them the importance of setting challenging Temple University School of Law, 1979
goals and persisting in the pursuit of those goals within a framework of
FIRST JOB: Restaurant dishwasher
principled values.
WHAT I’M READING: The Age of
Turbulence: Adventures in a New World,
Through coaching and mentoring, I am by Alan Greenspan
able to give back and, in a sense, pay tribute MY PHILOSOPHY: To be successful, know
where you are going and work relentlessly
to the mentors who have coached me. to get there.
FAMILY: Husband
INTERESTS: Weight training, reading, wine

My father was my first mentor. as a young teenager, i recall confiding in
him my desire to be a lawyer. he not only encouraged my interest in the law, FAVORITE CHARITY: Organizations that
but also instilled in me the belief that my aspiration was achievable. he taught fight breast cancer
me that if i sincerely wanted something and was willing to devote myself to

attaining it, i would be successful. My father’s philosophy—to understand first
the direction in which one wants to travel and then to focus all of one’s energy COMPANY: Campbell Soup Company
on that journey—has helped me throughout my career. HEADQUARTERS: Camden, new Jersey

successful mentoring begins with respect and trust, which can only be
established if the mentor keeps promises and is honest and candid. The WEB SITE: www.campbellsoup.com
expression of a sincere desire to help another person achieve his or her potential BUSINESS: Consumer goods
also goes a long way in constructing a strong mentoring bond. asking the right
questions and listening to the answers are also critical. and, of course, well-timed ANNUAL REVENUES: $7.9 billion
praise and constructive criticism play important roles as well. EMPLOYEES: 19,000
Through coaching and mentoring, i am able to give back and, in a sense,
pay tribute to the mentors who have coached me. i would like to think that
through my coaching and mentoring i have helped, and will continue to help,
others achieve their professional potential. in the end, one of the measures of
my success as a mentor will be whether the beneficiaries of the relationship are
inspired to become mentors themselves.

Carla Harris
A
Morgan Stanley
as smart people, we are inclined to study, weigh risks, study, weigh risks, study,
weigh risks, and analyze, analyze, analyze. sometimes we analyze so much that
we don’t want to move, or we become afraid to move. in our analyzing, we
sometimes identify as many cons as there are pros, and we become
TITLE: Managing Director
virtually paralyzed.
Great leaders are decisive; they act. They mobilize. They study, they weigh EDUCATION: AB in economics,
the risks, and then they act. They make decisions. They move the ball forward magna cum laude, Harvard University;
MBA, Harvard Business School
in the scheme of executing strategic plans.
if you are going to be a great leader in the 21st century, you have to be FIRST JOB: Morgan Stanley in the mergers
and acquisitions department
willing to act, to make tough decisions. No one will follow someone who
is indecisive. WHAT I’M READING: The Bible in a Year
MY PHILOSOPHY: Own and leverage your
If you are going to be a great leader personal power.
in the 21st century, you have to be

FAMILY: Married to Victor A. Franklin
INTERESTS: Community service,
willing to act, to make tough decisions. mentoring, gospel singing and performing,
golf, reading
FAVORITE CHARITY: i have many that i

am passionate about. key interests include
i had the privilege of hearing Meg whitman, CEO of ebay, speak earlier hunger, education, music, and health care.
last year, and she said something that really hit at the heart of this pearl of
leadership. her point: “The price of inaction is greater than the cost of making
a mistake.” COMPANY: Morgan Stanley
in being decisive and mobilizing to action, you must be willing to take HEADQUARTERS: new York City
risks. Great leaders are great because they take risks—professional risks, capital
risks, and even personal risks. if you think about why we don’t take risks, it is WEB SITE: www.morganstanley.com
usually fear that holds us back. when i find myself hesitating to make a decision BUSINESS: Financial services
or to take a risk, i remind myself of two things: First, that F-E-a-r stands
for False Evidence of things appearing real; and a passage from the bible, ANNUAL REVENUES: $28 billion
Timothy 2:9, “God did not give us the spirit of fear, but of a power, courage, EMPLOYEES: 45,212
and a sound mind.”

Diversity
A wide range of people and experience helps Morgan Stanley
to think globally and act with deep local understanding.
That’s why we take diversity seriously in all aspects of our business—

from our employees, to our customers, to the companies that supply
us with the goods and services that enable us to do business.
At Morgan Stanley, we understand that diversity is not an

obligation—it’s an opportunity.
www.morganstanley.com/diversity
Investments and services offered through Morgan Stanley & Co. Incorporated, member SIPC. © 2008 Morgan Stanley
Janel S. Haugarth
P
SUPERVALU INC.
president lyndon b. Johnson once said, “we must open the doors of opportunity.
but we must also equip our people to walk through those doors.” To me, this
is the essence of mentoring—preparing people to take the next steps in their
career. i’ve been fortunate to have received this support throughout my career,
TITLE: Executive Vice President; President
and i hope that i’ve imparted something similar to those i’ve mentored, as well. and COO, Supply Chain Services
i have had the benefit of two exceptional mentors throughout my career. i
can honestly say that their advice and friendship made the difference in how i EDUCATION: BA in business
administration and accounting, University
got to where i am today. although i always relied on my intuition, it was the of Mary, Bismarck, north Dakota
confidence and support of my mentors that buoyed me when i was finding
FIRST JOB: Summer childcare for a family
myself doubting decisions or nervous about leaping into a new challenge.
WHAT I’M READING: The Future of
It’s the relationship of support and trust

Management, by Gary Hamel and Bill
Breen; and A Leader’s Legacy, by
James M. kouzes and Barry Z. Posner
that you build that counts more MY PHILOSOPHY: Golden rule in
than anything. everything i do: Treat others as you would

want to be treated.
INTERESTS: Gardening, hiking
when i began my career 30 years ago, i was firmly on a finance track. a FAVORITE CHARITIES: Second Harvest
mentor encouraged me to broaden my view by gaining exposure to the opera- and Associated Food Shelves
tions side of our business. This is where my road to success began to take turns
as i was encouraged to take new positions that were sometimes a step or two
back in a traditional career progression. however, they proved to be the right COMPANY: SUPERVALU inC.
steps for achieving my goals.
HEADQUARTERS: Eden Prairie, Minnesota
Many people ask me whether it is important for women to have other
women as mentors. while i certainly believe in women supporting one anoth- WEB SITE: www.supervalu.com
er’s careers, i would never advise anyone to turn down a mentor because of
BUSINESS: Grocery retailing and supply
gender. in my career, the grocery supply chain business is traditionally a male- chain services
dominated field, so my opportunities for female mentors were few. as a result,
my mentors have been men who connected with me and challenged me to look ANNUAL REVENUES: $44 billion
at my career growth and opportunities in a new light. EMPLOYEES: 192,000

remember, mentors come in all sizes, shapes, and both genders. it’s the
relationship of support and trust that you build that counts more than anything.

Raytheon People
Innovation. Driven by Diversity.
As one of the world’s foremost technology leaders, Raytheon takes on some of the most difficult challenges
imaginable. Meeting those challenges requires a diversity of talent, ideas, backgrounds, opinions and beliefs.
Diversity helps our teams make better decisions, build stronger customer relationships and feel more inspired,
supported and empowered. it is both a catalyst and an essential advantage to everything we do.
We’re proud to feature Raytheon employees in

our ads. To join them in a rewarding career, visit
www.rayjobs.com
© 2008 Raytheon Company. All rights reserved.
“Customer Success Is Our Mission” is a registered trademark of Raytheon Company.
Raytheon is an equal opportunity, affirmative action employer and welcomes a wide
diversity of applicants. U.S. citizenship and security clearance may be required.
Patricia A. Heffernan
I
Lifetime Care Home Health and Hospice
i credit adhering to the Golden rule for my upward career path. Giving the
same consideration to a janitor as you would to the CEO puts you on a path
toward fair and equal treatment for all.
several key individuals who invested their time and energy in me and who
TITLE: President
were there for me in times of self-doubt and uncertainty were another powerful
influence. From those experiences, i concluded that mentoring should be a life- EDUCATION: BS in social work,
long pursuit, not restricted to discrete moments in time. Buffalo State College, new York;
MSW, Syracuse University
when a waiter at a restaurant i used to visit was about to graduate from college,
i offered to review his resume and role-play a mock interview with him to FIRST JOB: Social worker at agency for
developmentally disabled children and
offer some feedback. we met at the college library, acted as though we were
adults in Rochester, new York
just being introduced, did the interview, and then talked through ways he could
improve. Over the years i have conducted mock interviews with dozens of people WHAT I’M READING: Psychological
thrillers or murder mysteries, such as John
and supervised many college students during internships required for social Sandford’s Prey series, for pleasure and
work degrees. i find that teaching others can be an effective way to cement lessons intellectual rejuvenation
within yourself.
MY PHILOSOPHY: As a person and as a
company president, i am guided by the
I find that teaching others

Golden Rule. i learned it from my
grandfather at age 9, and it remains my
management credo today. it guides my
can be an effective way to cement lessons decisions about our employees and the
patients we serve.
within yourself. FAMILY: Mother, sister, two brothers, and

a large “family of choice” to whom i’m
related by heart.
INTERESTS: Travel (have visited all 50

being a mentor is my way of “paying it forward.” (hollywood really messed states), bringing friends and family together
for sunsets, campfires, breaking bread
up that concept!) i have been blessed with several important mentors. Every
time i counsel someone, i do it in their honor. i challenge each person i mentor FAVORITE CHARITY: Hospice and
to do the same for others as a way of paying me back. i have received much anything that helps children
more from others than i have been able to give, but it is a lifelong journey to
try to even the score.
i also believe it’s vital to offer a solution anytime you report a problem or COMPANY: Lifetime Care Home Health
and Hospice
challenge. imagine you are in charge, and brainstorm ideas for improvement.
Create a work environment that encourages others to share their insights. and HEADQUARTERS: Rochester, new York
remember that every employee has a life at home that they are working to
WEB SITE: www.LifetimeCare.org
support. acknowledging and respecting that will help you assure a proper
balance for them. BUSINESS: Providing health care services at
as my final piece of advice, i offer three sentences that will free you as a home and in homelike settings
professional: i am sorry. i made a mistake. if i could do it again, i would do
it differently.
EMPLOYEES: 1,277 (includes part-time
and per diem)

Roz Ho
I
Microsoft
i have always been different. when i was growing up, i always thought i
would make astonishing scientific discoveries that would change the world
for the better, or maybe become an astronaut exploring outer space. Or some-
times i thought i would become a great leader and solve world problems. My
TITLE: Corporate Vice President,
heroes were the likes of albert Einstein, louis pasteur, alexander Graham bell, Premium Mobile Experiences
winston Churchill, and alexander the Great. That they were all male did not
deter me. EDUCATION: Bachelor’s degree in
computer science from the University of
My family emigrated from hong Kong to san Francisco when i was 11. California, Berkeley
i had to adapt to a new culture and a new language. as i got older, i grew used
FIRST JOB: Securities transaction processing
to being one of the few women in math and engineering classes, then being in
at Bank of America while in college
the minority at work. Further in my career, i was an engineer who was interested
in business. i spent many years trying to belong and blend in, before i realized WHAT I’M READING: Men of Salt:
Crossing the Sahara on the Caravan of
that being an outsider taught me skills that made me an effective leader. White Gold, by Michael Benanav
MY PHILOSOPHY: Question conventional
A lifelong lesson is not accepting “no” wisdom and use imagination to stretch
what is possible. Embrace your difference
easily and pushing the envelope. and always be authentic to yourself.
INTERESTS: Skiing, travel to remote places,

archaeology, history, adrenaline sports
in general
i was a keen observer and interpreter of culture, because i had to understand

FAVORITE CHARITY: Microloans
the dominant culture in order to navigate it. being an outsider also meant
that i had to learn to develop connections with many different types of people
quickly. but i also became independent; i had to come up with solutions to
COMPANY: Microsoft
problems and not rely on someone else to solve them. a lifelong lesson is
not accepting “no” easily and pushing the envelope. HEADQUARTERS: Redmond, Washington
as a leader, having a sense of purpose is extremely important. being able to
WEB SITE: www.microsoft.com
connect with others so that they also share your sense of purpose will help you
build strong cohesive teams. i find that defining a set of values and articulating BUSINESS: Software development
them clearly will further reinforce that sense of purpose.
i have observed and studied many great leaders, and i have found that the
most effective and inspirational leaders are those that are true to themselves. EMPLOYEES: 79,000
The values that come from your heart will resonate best with others.
My final advice is to work in a profession that you love, and to do every-
thing with passion. you will do your best work when you are truly engaged.

Marjorie Hoey
W
Interpublic Group
we all need help along the way. whether we work in corporations, government
agencies, not-for-profits, educational institutions or hospitals, working with,
learning from, and helping each other are keys to our success. i happen to work
in a large corporation and it has been my experience that when people work
TITLE: Vice President, Associate General
together wonderful things can happen. successful leaders foster this kind of Counsel, and Assistant Secretary
collaborative environment while allowing individual strengths to develop. and
this is where mentoring comes in. EDUCATION: BA in English, Manhattanville
College; MBA and JD, Fordham University
Many of us have had the experience of working on teams or in groups
growing up. you learned from the coach, of course, but you probably also FIRST JOB: Floor assistant at Martins
Department Store in Brooklyn and
learned from your older, more experienced teammates. Maybe we didn’t call it
camp counselor
such at the time, but this was mentoring.
WHAT I’M READING: Pillars of the Earth,
Good leaders cultivate an

by ken Follett; Ladies of Liberty: The
Women Who Shaped Our Nation,
by Cokie Roberts
environment of trust and continually MY PHILOSOPHY: Start where you are
invest in their people. and remember it is all about relationships.
FAMILY: My husband, Pete; Matt Hoey,

my 95-year-old father; and many nieces,
nephews, and cousins
i have been very fortunate in my career to have had people all along the
INTERESTS: Farming, yoga,
way who guided and supported me, starting with my parents, my first mentors.
cooking, kayaking
They taught me that there wasn’t anything i couldn’t do if i put my mind to it.
later, i went to law school at night while working in the law department of FAVORITE CHARITY: The nature
Conservancy
a large company. The lawyers there were incredibly generous of their time and
energy, always ready with advice, talking about the law, helping me when i had
questions, and giving me what amounted to a real-life legal education.
COMPANY: interpublic Group
as i look back on my career, it seems to me that i flourished in places where
i felt supported, encouraged, and trusted. There certainly have been companies HEADQUARTERS: new York City
where i didn’t find that sort of environment. i think you have to seek out
WEB SITE: www.interpublic.com
supportive places and people.
The second part of the equation is to share that help. Good leaders cultivate BUSINESS: Marketing services
an environment of trust and continually invest in their people. helping and
ANNUAL REVENUES: $6.55 billion, 2007
encouraging people to find ways they can contribute build confidence, morale,
and momentum. Communication is key. listening is crucial. people are EMPLOYEES: 43,000
wonderfully different and diverse but everybody needs to feel heard and
acknowledged. This kind of mentoring can be formal or informal, but it is
something we owe each other and our organizations. if we do this, then we
have not only created a positive and productive environment for the present, but
also are fostering confident future leaders who will carry that positive
energy forward.

Diane J. Hoskins
W
Gensler
when asked what motivates and invigorates me as a leader, i do not hesitate to

say that above all else, i am intrigued by innovation and excellence— the ongoing
search for ways to do things better and smarter. we live in a complex world
and Gensler clients are looking for “game-changing” ideas—and that means
TITLE: Executive Director
redefining the possibilities!
after many years in business, it is still a source of excitement and pride to EDUCATION: BS, Massachusetts institute of
see people achieve excellence. My objective at Gensler is to nurture in others an Technology (M.i.T.), School of Architecture
and Urban Planning; MBA, University of
understanding and appreciation of the power of innovation and excellence and California at Los Angeles (UCLA), The John
how to achieve extraordinary design as individual talents working in teams. E. Anderson Graduate School of Management
There is no question that individual ideas and achievements are a vital part
FIRST JOB: Architect, Skidmore Owings &
of the creative process. however, powerful synergies develop when groups of Merrill (SOM)
creative thinkers come together. when a team takes that seminal idea, builds
WHAT I’M READING: The Collaborative
upon and transforms it, the best ideas become extraordinary design concepts. Enterprise: Managing Speed and Complexity
The spontaneous generation of genius in the group setting generates creative in Knowledge-based Businesses, by
momentum in the group—that’s when the transformative power of synergy Charles Heckscher
is ignited! MY PHILOSOPHY: The architect’s

responsibility is to apply both creative strategy
and creative design to every project.
Innovation requires the synergy of INTERESTS: Organic cooking, music, art
diverse talent—it is truly a team sport. FAVORITE CHARITY: Here’s Life inner City
Effective leadership requires a balance between the unrelenting commitment COMPANY: Gensler
to excellence, and the empowerment of the individual talent to develop and grow. HEADQUARTERS: San Francisco, California
Excellence and empowerment must be balanced; singular focus on either
creates unintended consequences. with a strong drive for excellence only, it is WEB SITE: www.Gensler.com
possible to frustrate new and undeveloped emerging talent that needs supporting BUSINESS: Architecture, Design, Planning,
and nurturing, not heavy-handed criticism. likewise, a leader who fails to Strategic Consulting
monitor and manage individuals’ empowerment runs the risk of multiple objectives
undermining the clarity of purpose.
achieving superior results also means motivating team members. True EMPLOYEES: 3,000
leadership is about being able to raise the bar, motivating others to reexamine,
reevaluate, and rethink without losing enthusiasm or commitment.
working with our firm’s leadership—all of whom are committed to collabo-
ration and synergy as a “one firm firm”—has been a source of energy and
inspiration for me at Gensler. Throughout my career, i have found that the
most compelling and accomplished leaders are the ones who think this way.
My daily effort continues to ensure that, as our team strives for ever-greater
excellence, everyone at Gensler knows that i look for the best in them and
strive to help them achieve their greatest potential.

Linda P. Hudson
T
BAE Systems Land and Armaments
Throughout my career, i have developed a personal philosophy of what it

means to be a leader. as a woman in a male-dominated field, i have come to
believe that leadership traits are gender neutral and that the required attributes
evolve as circumstances and organizations change.
TITLE: President
leadership is a concept that is difficult to define, but you know it when you
see it. From my experience, an effective leader must inspire people, establish a EDUCATION: BS in systems engineering,
sense of direction, create change, and anticipate customer needs while effectively with honors, University of Florida
balancing her personal and professional lives. FIRST JOB: Research and development
in addition to these responsibilities, a leader helps find the right lens, the engineer, Harris Corporation,
Melbourne, Florida
right perspective, and the right angle of view. it is the leader’s job to find the
next right answer and make the tough decisions to get there. WHAT I’M READING: i just finished Infidel,
by Ayaan Hirsi Ali, and i am starting What
Happened: Inside the Bush White House
Leadership doesn’t just happen and Washington’s Culture of Deception, by

Scott McClellan.
while you are at work; MY PHILOSOPHY: The challenge is that
it’s a 24/7 state of being.

we all must be everyday leaders inspiring
everyday creativity, leading by example, and
taking the time to win the hearts and minds
of those who work for us.
but above all, leaders are passionate and committed to what they do. FAMILY: Daughter, Jordan Mingus, and
son-in-law, Frank Mingus; three grandchildren,
leadership doesn’t just happen while you are at work; it’s a 24/7 state of being. izabell, 9; Lilly, 4; and Malaki, 2
Over the years, i’ve had the opportunity to meet several great leaders. while
the list of attributes they share is long, four critical traits stand out above the rest: INTERESTS: Yoga, international Women’s
Forum, adventure travel, reading,
honesty: Nothing is more important than personal integrity and ethical gourmet cooking
behavior. i’m not just talking about what is legal. i’m talking about what is
right. you never get a second chance to be trusted and respected. FAVORITE CHARITIES: The United Way
and the USO
passion: be passionate about everything you do. you should play as hard as
you work, and you should have fun at both. it has been my experience that the
most successful business people have incredibly interesting personal lives. They
COMPANY: BAE Systems Land
are often well-traveled, well-read, have exciting hobbies and interests, and are and Armaments
generous with their time and money.
Excellence: hold yourself and your people accountable to a high standard of HEADQUARTERS: Arlington, Virginia
performance. you must lead by example and never ask your employees to work WEB SITE: www.baesystems.com/
harder than you are willing to work yourself. Businesses/LandArmaments
Flexibility: be flexible, open-minded, and cooperative—no matter what!
BUSINESS: Defense contractor
Embrace change and uncertainty. Continue to brutally reassess everything. be
proactive, and act quickly to adapt to the changing marketplace. ANNUAL REVENUES: £3.538 billion
again, the list of traits shared by successful leaders is extensive, but these four
EMPLOYEES: 20,700
traits continue to prove valuable and relevant. They have become critical
components of my leadership philosophy. as you develop into the leaders of
tomorrow, i encourage you to consider how these traits relate to you and your
vision of leadership.

Andrea R. Huff
M
Lee Hecht Harrison
My career path has been a combination of corporate and entrepreneurial

experiences that has allowed me to build businesses and contribute to the devel-
opment of talented people in many organizations. some of my most satisfying
personal experiences were building and selling three different companies from
TITLE: Executive Vice President,
start-up operations. in each endeavor, talent, strategy, sales, and operations were Chief Learning Officer
the critical components. being an entrepreneur helped me learn accountability
because, at the end of the day, you and your employees will have a paycheck EDUCATION: Master’s degree,
Washington University, St. Louis, Missouri
only if you’re delivering value to your customers.
FIRST JOB: Employment Counselor,
...developing talent was the State of illinois
biggest contribution I could make

WHAT I’M READING: Unaccustomed
Earth, by Jhumpa Lahiri
to an organization. MY PHILOSOPHY: Focus on contributing

to the development of others and you will
develop yourself as a leader.
it’s the same in my corporate career, consulting and coaching larger FAMILY: Husband and son
organizations to achieve top performance. if you aren’t focusing on the four
elements of talent, strategy, sales, and operations, your company will not INTERESTS: Travel, real estate renovation,
biking, hiking, art, and design
achieve its full potential. ultimately, this starts and ends with people. That’s
why i decided that developing talent was the biggest contribution i could make FAVORITE CHARITY: Common Ground,
to an organization. for its development of solutions for
the homeless
in my current role as Chief learning Officer (ClO) at lee hecht harrison
and as a member of the company’s executive team, i’ve created talent management
services for our employees and external customers who want to hire, engage,
COMPANY: Lee Hecht Harrison
retain, and develop the best talent for their companies. in my position as ClO,
my past line management experience has enabled me to approach learning and HEADQUARTERS: Woodcliff Lake,
talent management as tools to produce results for the business. new Jersey
since our organization provides talent solutions, we believe that to have WEB SITE: www.LHH.com
credibility with our customers, we must “walk the talk” by offering our own
BUSINESS: Talent development providing
employees a full scope of development services similar to those we offer our services in leadership consulting and career
customers. One of my most rewarding career experiences was founding our transition with 240 offices globally
leadership Consulting line of business at lhh. This was an entrepreneurial
venture that required creating a new business model and scalable services that
could be delivered consistently in global locations. EMPLOYEES: 1,400
as head of our Diversity Council at lhh, i also believe in the importance
of inclusion and diversity in all our company’s activities. we work with our parent
company, adecco, on a joint Diversity Council with representatives from all
North american business units to ensure that diversity and inclusion are driving
forces in decision-making at our companies.
we’re all hoping to make an impact in what we do, and the combination of
leadership, learning, and diversity can make that possible.

Anne B. Jackson
M
Wells Fargo Financial Bank
Most people think about career success as climbing the corporate ladder. i
prefer to liken the climb to scaling one of those rock walls. sometimes the best
route to the top requires a few moves sideways.
like most new hires at what was then Norwest Financial, now wells Fargo
TITLE: President, Wells Fargo Financial Bank
Financial, i joined our sales force right out of college. The typical advancement
track for salespeople was branch manager to district manager to regional manager EDUCATION: BBA in finance,
to divisional manager. That was my planned path to the top. Texas Christian University
i was promoted to branch manager, but my husband’s career caused us FIRST JOB: Credit manager of a
to relocate for a new opportunity. i accepted a transfer as a trainer—a lateral norwest Financial branch in Fort Worth,
Texas, the predecessor company of
move. That role put me on the road to more than 50 different branches. i
Wells Fargo Financial
quickly learned what made a branch and its manager succeed or struggle. The
experience also opened my eyes to what i had done on both sides of that spectrum WHAT I’M READING: The Fountainhead,
by Ayn Rand
in the branches i had managed.
MY PHILOSOPHY: The most important
thing you can do as a business leader is to
Sometimes the best route to the top take care of your people. Business
considerations are obviously important,
requires a few moves sideways.

but people are the key to business
success. As a leader, it also is vital that
you fully understand and embrace the
importance of diversity. One of my core
values is that i respect, value, and support
the diversity of our team members, our
i then went back to a position as branch manager. Eventually, i made it to customers, and the community.
district manager. after nine years in that position and being passed over for the next
step, regional manager, i charted a new course that has turned out pretty well FAMILY: Husband and two sons, ages
16 and 14
for me.
My point is this: Things don’t always go as planned and the target can INTERESTS: Reading, running, gardening,
tennis, skiing
change. That’s OK. sometimes it takes your career places you could not
have fathomed. FAVORITE CHARITY: United Way
let the leaders above you know your goals and aspirations. raise your hand
and take on the challenging assignments where you know you can stand out.
Trust the mentors who are looking out for you when they come to you and say, COMPANY: Wells Fargo Financial Bank, a
“you can do this job,” even though you may doubt yourself. unit of Wells Fargo Financial
One of the most rewarding elements of career success is the ability to give
HEADQUARTERS: Sioux Falls,
back to people in different generations or at different levels in their careers. be South Dakota
sure you are mentoring at least one other person. when you do, listen to that
WEB SITE: www.wellsfargofinancial.com
person. ask the probing questions that will help that person determine the next step.
Just be sure that the people you mentor know that reaching sideways can BUSINESS: Wells Fargo Financial Bank
ultimately help them reach the top. provides credit cards to customers of various
Wells Fargo Financial business units
throughout the United States and Canada.

SF007697B 8/19/08 1:09 PM Page 1
Visit our career site at

wellsfargo.com/careers.
Wells Fargo has a long history of fostering an environment that values diversity and
inclusiveness. In fact, we’ve consistently been named among the top 50 companies for diversity.
Our congratulations to a team member who lives and leads that commitment.
Anne Jackson
President
Wells Fargo Financial Bank
With leaders like Anne, your someday can be today at Wells Fargo.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer M/F/D/V.

©2008 Wells Fargo Bank, N.A. All rights reserved.
D. Lynn Kelley, PhD
I
Textron, Inc.
i have had several significant defining moments in my career that dramatically

shifted my focus in life. These moments taught me the most about who i am as
a leader and, more importantly, who i am as an individual.
One of my first defining moments came while i worked at a small hospital
TITLE: Vice President, Textron Six Sigma
in Detroit, Michigan. in just six years, i had worked my way up from an assistant
to become the chief operating officer. i was successful in my job, but i had no EDUCATION: PhD, Wayne State
work/life balance. i had worked so hard for this title that it took a significant shift University; MBA, Michigan State University;
BA, University of Detroit-Mercy
of thought for me to see the need to redefine my life. This defining moment
led to a conscious decision to create a personal definition of success based on FIRST JOB: Assistant clerk
my own core values. based on your core values, challenge yourself to create a
WHAT I’M READING: Team of Rivals: The
personal definition of what success looks like to you. Political Genius of Abraham Lincoln, by
Doris kearns Goodwin
Based on your core values, challenge MY PHILOSOPHY: Balance, continuous

improvement, and collaboration are my
yourself to create a personal definition core values and focus for future decision
making so that all key decisions i make can
of what success looks like to you.

be based upon the things that are most
meaningful and important to me.
FAMILY: Husband, Daniel Ross; daughter,

krista, 28; son, Ryan, 26
armed with “balance” as my first value, i took the leap, leaving the job and
INTERESTS: Reading, walking, jogging,
title i had worked so hard to obtain to begin a phD program. The learning
and downhill skiing
challenges i experienced while obtaining a phD made me recognize my second
core value, continuous improvement. i have used this value to continuously FAVORITE CHARITIES: The Festival Ballet,
Providence, Rhode island; Tsebo House,
challenge and improve the person i am and the things that i touch. My basis South Africa
for personal decision-making is what will stretch me the most. There have been
difficult times in my career when i have turned down positions with higher
titles to take roles that would help me to grow the most.
COMPANY: Textron, inc.
as the vice president of six sigma at Textron, i continue to guide myself by
my core values. i have expanded my personal view of continuous improvement HEADQUARTERS: Providence, Rhode island
to encompass Textron, the people who report to me, my leadership abilities,
WEB SITE: www.textron.com
and myself. One way i do this is through collaboration, which has become my
third core value. i strive to partner with colleagues, customers, and my team. BUSINESS: Multi-industry with aircraft,
defense and intelligence, industrial, and
Collaboration is frequently the hardest value for me to translate into action finance businesses.
because it takes time, energy, and a conscious effort to turn a disagreement into
an opportunity for finding common ground. ANNUAL REVENUES: $13.2 billion
EMPLOYEES: 44,000 in 34 countries
Industry RanKing: number 202 on the

Fortune 500

Pam Kohn
I
Wal-Mart Stores, Inc.
i have been fortunate enough to have mentors who have guided me, which
have allowed me to experience a fulfilling and successful career path. without
my mentors, i would have made decisions that prevented me from seeing the
bigger picture. My mentors encouraged me to take risks and explore
TITLE: Senior Vice President, Perishables
new opportunities. and General Merchandise Manager,
My first mentor was a senior retail executive who challenged me while i Wal-Mart Stores, U.S. Division
was a junior buyer, helping me to excel quickly. he always put things in
EDUCATION: BA in sociology,
perspective, showing me how my efforts contributed to the success of the overall northwestern University
strategy and team. he’s someone i still call today to share my enthusiasm about
MY PHILOSOPHY: Build self-confidence
changes in my career, as well as the challenges and disappointments that happen
to take courageous steps in your career.
along the way. Sometimes, it can be very difficult. it helps
to work through small steps to medium steps
to large steps when big career discussions are
A good mentor is able to have in front of you and you have to decide if
you want to go left or right.
‘eggshell’ conversations and give open FAMILY: Husband, a daughter, and a son
and honest feedback. INTERESTS: Family fun time, reading,

boating and travel
Of all the many important lessons i have learned from my mentors, three
COMPANY: Wal-Mart Stores, inc.
rank high as my professional philosophies in life.
• Build self-confidence in yourself to take courageous steps in your career HEADQUARTERS: Bentonville, Arkansas
and step outside of your comfort zone.
WEB SITE: www.walmartstores.com
• Maintain a commitment to work-life balance, so that you can be
productive and happy in both places. BUSINESS: Retail
• Be a mentor to others along the way. Pass on lessons and skills to those
who are watching you and wanting you to make a difference.
a good mentor is able to have ‘eggshell’ conversations and give open and EMPLOYEES: 1.9 million
honest feedback. a good mentor also looks beyond a mentee’s job responsibilities
and tries to understand that person and his or her interests. a good mentor
exposes people to unique experiences that they might not get on a regular basis.
Finally, good mentees choose their mentors wisely, take the initiative for their
own development, and keep an open ear to feedback and comments.
Companies who adopt formal mentor programs, such as wal-Mart’s Mentor
Me program, are creating a structure that helps people navigate through the
company culture while giving everyone permission to fully activate a mentor-
mentee relationship. The Mentor Me program encourages the exchange and
transfer of diverse knowledge, experience, and perspectives among our associates
and enhances their personal and professional development.

Jacqueline B. Kosecoff
I
UnitedHealth Group
i grew up thinking women had just two career choices: nursing or teaching.
lacking the prerequisites of a good nurse, i opted for teaching. i thought i had
achieved Nirvana when i landed a faculty position at uCla, but i soon realized that
teaching, despite all its worthwhile attributes, wasn’t right for me. My eventual
TITLE: CEO, Prescription Solutions
epiphany was that my choices weren’t nearly as limited as i was conditioned to
believe. i began to imagine the possibilities and started to focus on doing what EDUCATION: BA, MS in applied
i love: building businesses that promote health. mathematics, PhD in research methods,
University of California, Los Angeles (UCLA)
i subsequently transitioned to growing, running, selling, and even taking
public several businesses in the health-care arena. i learned that to reach the FIRST JOB: Teaching assistant at UCLA
top, it was important to get into a revenue-generating role. so i went for it.
WHAT I’M READING: When Nietzsche
Wept, by irvin D. Yalom, one of my favorite
books of all time.
Everyone has to decide what is best MY PHILOSOPHY: Assume positive intent.
for them and what they love to do. FAMILY: Husband, four kids, and
a golden retriever
INTERESTS: Reading, theater, travel, family
FAVORITE CHARITY: City of Hope

i tell the women i mentor that there is no one right path. Everyone has to Medical Center, on the Board of Directors
decide what is best for them and what they love to do. it’s important, especially and as chair of the Medical Center Board.
for women, to understand that while it may be possible to have it all, it may it’s fulfilling and allows me to give twice:
first, by sharing my professional expertise
not be possible to have everything at the same time. Decide what things are and second, through financial
most important to you, and figure out how to sequence and fit them in your contributions.
life. you will have to make some compromises along the way. i certainly found
that to be the case.
because my husband and i both chose to pursue challenging careers, we COMPANY: UnitedHealth Group
decided early on that our family would benefit if we put down deep roots. we
HEADQUARTERS: Minnetonka, Minnesota
made a pact that neither of us would pursue career opportunities that would
prevent us from living in los angeles. Of course, that led to some missed WEB SITE: www.unitedhealthgroup.com
opportunities along the way, but it proved to be a good strategy for us.
BUSINESS: Helping people live
i’m thrilled how things have turned out so far. although my career has and healthier lives
continues to be fulfilling and rewarding, my deepest pride is reserved for my
success in raising a family. any missteps or mistakes i’ve made along the way
(and i’ll admit to a few) in retrospect were just opportunities to refocus and EMPLOYEES: 67,000
keep going.
Finally, i believe that it is very important to surround oneself with role
models. My most important role model has been my husband. in both his pro-
fessional and personal life, he personifies an enduring commitment to integrity,
hard work, and service.

Solutions begin with integrity.
As one of the largest pharmacy benefits managers in the U.S.,
Prescription Solutions focuses on providing innovative solutions
that truly benefit clients and members. Like promoting the
appropriate use of generic medications to help improve outcomes
while managing overall health care costs. At the heart of every
solution is a commitment to act in an honest and upfront manner
that always places the needs of clients and members first.
Leading this dedication to quality service is Dr. Jacqueline

Kosecoff, CEO of Prescriptions Solutions, UnitedHealth Group.
As her enduring commitment to integrity, hard work and service
continues to make an impact on the health care industry, we
congratulate her for being selected by Profiles in Diversity
Journal as one of the Women Worth Watching in 2009.
Improving care. Maximizing value.
prescriptionsolutions.com
1.877.309.5345
Dolores K. Kruchten
A
Eastman Kodak Company
a competent manager knows the business or organization, the market and

customers, and understands the people with whom he or she works. becoming
a competent manager is a good thing; however, stepping it up ever so slightly
can result in great results for your company and you—as you become a leader
TITLE: General Manager, Document imaging;
who has the vision to shape the future. Vice President, Graphic Communications
i believe that leadership is a blend of a number of components. The first is Group; Vice President,
Eastman kodak Company
curiosity. be curious about your business—it leads to learning. ask questions.
who are your customers? what do they want? which areas are most profitable? FIRST JOB: Site manufacturing technician
how does the business work with customers? where does my current role fit?
WHAT I’M READING: Act of Treason, by
Vince Flynn
Imagination and vision form MY PHILOSOPHY: Do what is right, not

what is popular.
the foundation for leadership. FAMILY: Husband, Brad; a daughter, 18;

a son, 14; two stepsons, 24 and 14; and a
stepdaughter, 22.
INTERESTS: Family vacations

There are so many questions you can ask to gain knowledge about the
FAVORITE CHARITY: Disabled Veterans
business, customers, and the people who make it work. recognize that asking
questions is a valid pursuit in each role you play, today and in the future.
Take time to internalize and reflect. Doing so may seem contradictory in the
COMPANY: Eastman kodak Company
digital age where everyone is moving along at 120 percent. There is just little or
no time. yes, we’re all moving fast today and information is exploding around HEADQUARTERS: Rochester, new York
us. Don’t become overwhelmed. Do research, organize information, and, most
WEB SITE: www.kodak.com
importantly, think before making a decision or committing to an action.
Establishing a support mechanism of people whose judgment you value will BUSINESS: Digital imaging and
help. ask questions and bounce ideas off of them. in today’s business world information management
there isn’t time to do something twice to make it right, but there is time to ANNUAL REVENUES: $10.3 billion
make the right decision. Take it.
look for opportunities to apply what you’ve learned. in every assignment, EMPLOYEES: 26,900
recognize pathways to go beyond what is simply requested to share what you’ve

digested in the process. in fact, leaders will expect this of you. be respectful but
confident when expressing your perspective.
imagination and vision form the foundation for leadership. Coupling your
imagination to the knowledge you’re gaining will bring you to the point of
visualizing the future for your business and career. leaders see the future and
how to get there with a roadmap in their heads. sure there could be bumps
along the way, but once you see the future, you can drive towards it, and you
have a duty to share it with others. Doing so is leadership.

Barbara L. Kunz
T
Battelle Memorial Institute
The single most significant element that has played a role in my life achieve-
ments, both at the office and in my personal life, is my attitude. starting in
my childhood, i learned that a positive attitude was the key to success in both
personal and career arenas.
TITLE: President, Health and Life Sciences
The basis of good leadership lies not in your educational credentials or the Global Business
experiences you bring to a role. it is intimately tied to the character that you
bring to your organization. One does not automatically attain the leadership EDUCATION: MS in polymer science,
BA in chemistry, BA in biology
ranks simply by being given a title. rather, leadership is earned by what you do,
the job content that you bring, and, most importantly, the person that you are. FIRST JOB: Research scientist
WHAT I’M READING: The Game-Changer:
I have learned that to lead,

How You Can Drive Revenue and Profit
Growth with Innovation, by A. G. Lafley
and Ram Charan
you must be respected. MY PHILOSOPHY: Live every day to

the fullest!
FAMILY: Partner; daughter Emily, 24;

i have learned that to lead, you must be respected. and to be respected, you son Peter, 21
must earn the trust of others. you must demonstrate a true desire to see others
INTERESTS: Travel, exercise, cooking,
succeed; and you must work toward your own success through your personal gardening, reading
contributions, not by flying on the wings of others. you must face new chal-
lenges with a can-do attitude and approach the many changes that life and FAVORITE CHARITY: American Heart
Association
business bring as continuous learning opportunities.
as an example, at one point in my career, i took the position of regional
vice president for latin america, just as argentina fell into a major currency
COMPANY: Battelle Memorial institute
crisis. it would have been easy to give up on the assignment because all signals
pointed to a long period of financial hardship. Nonetheless, i embraced the role HEADQUARTERS: Columbus, Ohio
as an opportunity to learn and make a difference. i worked to ensure staff that
WEB SITE: www.battelle.org
they had support, that payroll would be made, and that our clients would be
served. i developed a committed team and a loyal set of clients, many of whom BUSINESS: international science and
are still part of my life today. as the fiscal crisis stabilized, the business thrived. technology enterprise
i learned more about crisis management and commitment than at any other ANNUAL REVENUES: $4 billion in 2007
time in my life.
My advice for others is to embrace life’s challenges with gusto. see each EMPLOYEES: 20,000
hurdle as an opportunity to learn and to become a better person—and live life

to its fullest!

Suzanne L. Kupiec
R
Reliant Energy, Inc.
reflecting on the leaders and mentors who have influenced me, one thing is
prominent: their memorable philosophies about life and career. They have
inspired me to counsel and to develop others in a similarly memorable way. some
of the counsel i have provided, and i believe made a difference, goes like this:
TITLE: Chief Risk and Compliance Officer
The impossible is possible. when president Kennedy announced in the
1960s that we would put a man on the moon by that decade’s end, i’m virtually EDUCATION: BBA in finance and BBA in
certain he heard all the reasons why this was impossible. Thankfully, a group of accounting, Texas A&M University
people saw that possibility and became, i believe, Nasa’s next leaders. see what FIRST JOB: Folding T-shirts in a warehouse
is possible—embrace it, inspire it, and make it happen.
WHAT I’M READING: Bella Tuscany: The
Sweet Life in Italy, by Frances Mayes;
When you ask the uncomfortable Finding Meaning in the Second Half of Life:
How to Finally, Really Grow Up, by
questions, you push yourself and James Hollis, PhD
your team to bold new places. MY PHILOSOPHY: You only live this life
once, so live it well.
FAMILY: My husband, Tony, and our two

sons, Stephen and Jacob
Be outrageous. well, be judiciously outrageous. Challenge the status quo.
INTERESTS: Enjoying our family and
Move beyond past assumptions and beliefs. when you ask the uncomfortable friends, reading, travel, and shopping
questions, you push yourself and your team to bold new places. after all, the
idea of putting a man on the moon was, at first, outrageous. FAVORITE CHARITY: Boys & Girls Harbor
(care for children and families in crisis)
Be emotionally committed. believing in the purpose of your work matters!
and emotional commitment to a purpose is contagious. at reliant Energy, we
power hospitals, critical manufacturing facilities, and my children’s nightlights
COMPANY: Reliant Energy, inc.
in a socially responsible way. i am proud and excited to be a part of that every day.
You can have it all (but perhaps not all at once). having a career requires HEADQUARTERS: Houston, Texas
trade-offs. Doing your job with excellence requires trade-offs. be honest with
WEB SITE: www.Reliant.com
yourself about what those trade-offs are and weigh them carefully against what
you hope to accomplish before you go for it. Great achievements often require BUSINESS: One of the largest independent
putting yourself on the line and taking great risks. power producers in the United States
when the astronauts were preparing to go to the moon, they made enormous ANNUAL REVENUES: $11 billion
sacrifices, but they were able to come home and share how the earth looks from
the heavens. EMPLOYEES: 3,700

Dianne Lamendola
I
Safeway Inc.
i have had several wonderful mentors throughout my life and career. My mother,
my first mentor, taught me that i could be or do anything once i received
an education.
My first professional mentor, sandee alexander, taught me to invest in
TITLE: Group Vice President
myself, to be responsible for my financial security, and to never give up. i met of information Technology
sandee after interviewing for six different positions at ibM and being rejected
for all of them. i ultimately landed a role as a part-time assistant for a regional EDUCATION: Bachelor’s in business
administration, Wayne State University;
manager. sandee offered me advice on professional appearance, how to invest MBA, University of Detroit
(prince Charming might not have a bank account), and she gave me my first
FIRST JOB: iBM, finance administration
constructive feedback.
WHAT I’M READING: Know-How: The 8
Skills That Separate People Who Perform
What you don’t say is almost as From Those Who Don’t, by Ram Charan
important as what you do say, MY PHILOSOPHY: Work hard. Play hard.
so use your voice wisely. FAMILY: Husband, Pete; mother, Barbara;

nieces and nephews
INTERESTS: Book club, avid bike rider,

adventure racing, cooking, making jewelry
i will never forget the first time sandee sat me in her office and gave me FAVORITE CHARITY: northern California
some difficult criticisms. she later expressed surprise that i hadn’t broken down Girl Scout Association (board member)
in tears. but i realized that if i wanted to improve i needed feedback, the good
and the bad. Fortunately, sandee was also terrific at sharing positive feedback.
what you don’t say is almost as important as what you do say, so use your COMPANY: Safeway inc.
voice wisely. David Ching, the CiO at safeway and my long-term mentor and HEADQUARTERS: Pleasanton, California
friend, has coached me on knowing when to use my voice, how to condense
my message, and when to be silent. WEB SITE: www.Safeway.com
learn to really listen to other people. ask thought-provoking questions. be BUSINESS: Food and drug retailer
open to new ideas. Give other people credit for their ideas and projects and
you’ll be viewed as a team player and a promoter of others’ success. ANNUAL REVENUES: $42.3 billion
Never fear responsibility and accountability. seek opportunities to make EMPLOYEES: 201,000
a difference. One of my favorite books is The Leadership Pipeline, by ram
Charan, stephen Drotter, and James Noel. The authors discuss one of our
greatest responsibilities: how to develop future leaders.
work for a company that you believe in. when you believe in your company’s
products or services, your passion shines through. i am fortunate to work at
safeway, a company that is committed to acquiring quality people and products
and delivering world-class service.
Finally, take care of yourself and always be willing to learn. you need energy
as a leader and will be a happier role model. Continually develop the skills
needed to improve yourself and your career.

Karen Larrimer
M
The PNC Financial Services Group, Inc.
My very first mentors were my parents, who taught me to be positive, confi-

dent, and organized. They helped me to become an effective problem-solver
and a caring leader. My dad was my trusted confidant and advisor until he lost
his battle with cancer. My mother continues to encourage my every success. as
TITLE: Chief Marketing Officer
my first and most important mentors, my parents profoundly influenced my
life at home and at work. EDUCATION: BS in business management,
as my career grew, i sought informal mentors who helped me to develop Point Park University; graduate,
Executive Leadership Program,
guiding principles for my career. i will always rely on my mentors for advice. Carnegie Mellon University
Today, what i find most rewarding is the time i spend mentoring others.
FIRST JOB: Part-time administrative
Every time i sit down with someone who is looking for advice, i first stress the
assistant for Mellon Bank during college
importance of establishing and connecting with a network of people and
proactively seeking informal mentors. WHAT I’M READING: The Secret, by
Rhonda Byrne; The Tipping Point: How
Little Things Can Make a Big Difference,
Take the initiative to figure out by Malcolm Gladwell
what you want. Make it happen. MY PHILOSOPHY: Stay out of the comfort
zone. Seek new opportunities to learn and
Own your career. Ask for opportunities. grow. Try things that you aren’t necessarily
comfortable with. it is the best way to
continue to develop yourself.
FAMILY: Married to James; two children,

Ryan, 20, and Allison, 3
My second principle of mentoring is that perception is reality. people do
not naturally see their own shortcomings, so there is great value in listening to INTERESTS: Spending time with my family,
and seeking feedback from others. One of my keys to self-improvement is to be golfing, and watching sporting activities
eminently coachable. when people provide feedback to me, i never discount FAVORITE CHARITY: Goodwill of
their thoughts. i stop to consider what they have said and reflect upon how i Southwest Pennsylvania, where i serve
can improve. as a board member and chair of the
development committee
i also strongly believe in the importance of asking for what you want. Take
the initiative to figure out what you want. Make it happen. Own your career.
ask for opportunities.
COMPANY: The PnC Financial Services
Early in my career, i decided that i wanted to move from my position in Group, inc.
finance to pursue a sales position. it was the beginning of my master plan to
be well-rounded enough in my experiences to eventually run a business. Today, HEADQUARTERS: Pittsburgh, Pennsylvania
i have held positions in finance, sales, product management, customer service, WEB SITE: www.pnc.com
and marketing. Each time, i had to push myself out of my comfort zone to
move to the next step, but the experience i gained was well worth the work. BUSINESS: Financial services
This brings me to my last, and best, piece of mentoring advice. stay out EMPLOYEES: 28,000
of your comfort zone. Every six months, something about my job or my life
changes. Each change brings with it a feeling in the bottom of my stomach
that is both frightening and exciting at the same time. when that happens, i
embrace the new opportunity. it has been worth it every time.

Regina Lee
T
Automatic Data Processing, Inc.
To build a high-performing organization, you must be a role model for the

behaviors and values you expect of others. i take this responsibility very seriously.
i have benefited a great deal over the course of my career from mentors who
took an interest in me, challenged me to take on high-risk assignments, and
TITLE: President, ADP national Account
gave me direct and honest feedback about how i could be more effective. as a Services and Employer Services international
result, i have always felt a deep responsibility to reciprocate. i have learned as
much from the people i have mentored as i have from my own mentors. EDUCATION: BS in business,
Rutgers University
The most important part of any

FIRST JOB: While in high school worked as
a day-care assistant for a nonprofit entity
that served low-income working mothers
leader’s job is people development. WHAT I’M READING: John Adams, by

David McCullough
MY PHILOSOPHY: no one wins alone.

i also passionately believe in being part of the solution. More than half To achieve and sustain excellent business
results, the most important component is
of the associates at aDp are women, and about 44 percent of our managers building a strong team. My goal is to place
are women. approximately eight years ago i helped to create a women in people in roles that leverage their strengths.
leadership program that focuses on increasing female leadership representation in
FAMILY: Husband, two sons, and
our executive ranks. The program has a mentoring component where we match one daughter
women with senior aDp leaders. it also has strong development and networking
INTERESTS: Reading, running, travel,
components. i consider this program an example of women being part of
mentoring, and spending time with family
the solution.
My top strategies for success focus on these key areas: creating a track record FAVORITE CHARITY: The Salvation Army
of outstanding results, building strong relationships, continuing to learn and

grow, and taking risks. while many female leaders are ambitious, some remain
in their career comfort zones, afraid to take on high-profile challenges and risky COMPANY: Automatic Data Processing, inc.
assignments. Over my 26 years with aDp, i have taken on many assignments
HEADQUARTERS: Roseland, new Jersey
that were considered turn-around and start-up assignments, and accepted roles
in areas where i had no prior experience. These assignments were sometimes lat- WEB SITE: www.adp.com
eral moves, but they gave me the opportunity to broaden my skill set, increase
BUSINESS: ADP is one of the world’s
my value to the company, and differentiate my results from other leaders. largest providers of business outsourcing
The most important part of any leader’s job is people development. if you solutions. ADP offers the widest range of
HR, payroll, tax, and benefits administration
invest your energy in talent development and demonstrate sincere care and solutions from a single source. ADP is also
concern for people at all levels of your organization, you will be successful. a leading provider of integrated computing
solutions to vehicle dealers throughout
the world.
EMPLOYEES: 46,000

Charisse R. Lillie
T
Comcast Corporation
Throughout my life, mentoring has contributed to both my personal and

professional success and played an important role in how i approach opportunities
and challenges.
My parents were both teachers and artists who emphasized to my sister and
TITLE: Vice President of Community
me the importance of true diversity, getting an education, and self-expression investment at Comcast and Executive Vice
through music, theater, and other arts. They also were very good listeners and President of the Comcast Foundation
opened our home to many of their students and mentored them over the years.
EDUCATION: BA, Wesleyan University,
watching them, i learned how to lead others and how to set my own goals indiana; JD, Temple Law School,
for success. Pennsylvania; LLM, Yale Law School, new
Hampshire; Doctor of Laws, honoris causa,
Seton Hill University, Pennsylvania
A good mentor listens and learns FIRST JOB: Law clerk for Judge
from her mentees.

Clifford Scott Green, United States district
court judge for the Eastern District
of Pennsylvania
WHAT I’M READING: The Measure of a

Man: A Spiritual Autobiography, by
One of those goals was to one day become a federal judge. after law school Sidney Poitier
at Temple university, i served a two-year clerkship with the late honorable

MY PHILOSOPHY: Always have a plan and
Judge Clifford scott Green. Judge Green taught me about the nuances of federal be open to learning as much as you can
court and helped to perfect my understanding of law. he also introduced me to from the people around you.
other prominent figures in the law profession so i could learn additional skills FAMILY: Husband, two daughters, and
from them. My experience made me want to be a mentor and develop my own one son
way of contributing to others’ lives.
INTERESTS: Going to the theater,
a good mentor listens and learns from her mentees. i have learned so much all kinds of music, reading, spending time
by observing their approaches to life and hearing their perspectives. i often with family
counsel my mentees to always have a plan but be flexible. Take chances and
FAVORITE CHARITY: Juvenile Law Center,
adapt to change, no matter the plan or stage of your career. Philadelphia
One mentee that stands out in my mind is soon to become partner at my
former law firm. i have enjoyed many conversations with her about her goals
and aspirations. she embodies perseverance and integrity in everything she COMPANY: Comcast Corporation
does and has gone on to become a mentor herself.
i am not a federal judge, but i am exactly where i want to be. Every day HEADQUARTERS: Philadelphia,
Pennsylvania
i have the privilege of creating opportunities for people of all backgrounds to
reach their full potential as individuals and communities. at Comcast, i work WEB SITE: www.comcast.com
to instill the very values that i have learned from my mentors and mentees—
BUSINESS: Cable, internet, and
strong work ethic, commitment to common goals, the importance of educa- phone communications
tion, care for one’s community and taking chances.
EMPLOYEES: 100,000

Information is the currency of today’s global economy.
Safeguarding it is more important and more
challenging than ever. Individuals and organizations
need a partner who can help them understand and
manage all of the many risks to their information.
As the fourth largest software company in the world,

Symantec provides solutions to help assure the
security, availability, and integrity of information.
We’re able to do this through the varied backgrounds,
experiences and perspectives of the high achievers
who choose to work here. In turn, we provide them
with an environment where their uniqueness is valued
and empowered.
I CHOOSE <to ensure> INTEGRITY

When you choose to pursue a career with Symantec,
you can be assured of top-notch training and the
non-stop stimulation of innovation. We also provide
excellent benefits that are complimented by additional
perks including adoption assistance, tuition
reimbursement, and 401(K) with company match.
Discover the many reasons to choose a career at

Symantec when you visit us at:
www.symantec.com/careers
Symantec is proud to support the success of women in the workforce

and is an equal opportunity employer.
Ellen M. Lord
I
AAI Corporation, a Textron Inc. company
i’ve been fortunate in having many different opportunities within the Textron
family of businesses. i started out in the technical area and moved through
operations, commercial applications, mergers and acquisitions, strategic planning,
and more. i also benefited from on-the-job training, seminars, and other educa-
tional opportunities aimed specifically at female leaders. General Manager
These opportunities made it clear that i have a responsibility to reach out
and do the same thing for others. i try always to ensure that there’s time in my EDUCATION: Master’s degree in chemistry,
University of new Hampshire; BS in
schedule to listen and provide counsel. There’s a lot of potential out there that chemistry, Connecticut College; Textron Six
can be realized, often with very little effort on someone else’s part. if i can have Sigma Black Belt
even a small effect on someone in a positive way, it’s energizing for me.
FIRST JOB: Analytical chemist
WHAT I’M READING: The Bottomless
How you do things is just Well: The Twilight of Fuel, the Virtue of
Waste, and Why We Will Never Run Out of
Energy, by Peter Huber and Mark P. Mills
as important as what you do. MY PHILOSOPHY: i set high expectations

for myself and those around me. A person’s
attitude and the way in which he or she
handles situations ultimately determines
whether or not there are limitations to
There also were many people along my journey, both managers and co-workers, what can be accomplished.
from whom i’ve picked up ideas and strategies that continue to serve me well.
FAMILY: Husband, Geoffrey
My advice is to look for role models wherever they can be found, and always be
observant of the behaviors that make people successful and hold people back. INTERESTS: Gardening, cooking,
after all, you can be the brightest person in the world, but if you can’t work entertaining, sports/fitness
well with others you’re not going to be successful. how you do things is just as FAVORITE CHARITY: American Red Cross
important as what you do.
as i’ve grown as a leader, i’ve come to realize that the more you know, the
more you realize you don’t know. as aai’s new leader, i’ve spent a lot of time
COMPANY: AAi Corporation, an
listening, learning, and getting to know the employees, the customers, and the operating unit of Textron Systems,
businesses. This strategy is fundamental to effective leadership. a Textron inc. company
Finally, i believe that the same attitudes and behaviors that nurture success HEADQUARTERS: Hunt Valley, Maryland
in everyday life can lead to success in the workplace—taking personal responsi-
bility for one’s life and career, looking for and tackling challenges head-on, and WEB SITE: www.aaicorp.com
being mindful of your actions and values. These are the actions that reflect on BUSINESS: Aerospace and defense
you as an individual and communicate your values to others. at the end of the
day, all you have is your credibility. ANNUAL REVENUES: $663 million in 2007
EMPLOYEES: 2,600

Jacki W. Lowe
I
Georgia Power
i have spent most of my career in the male-dominated electric utility industry.

when i joined the company in 1974, white men held almost all of our exempt,
or white-collar, jobs. as our communities changed, so did our work force.
we now have about 26 percent minorities and nearly 22 percent women
TITLE: Region Vice President
in our company. Of our officers, 23 percent are minorities, and 23 percent
are women. EDUCATION: MBA, Samford University;
Georgia power has worked hard to increase female representation in the BBA, Georgia State University
workplace and in leadership. Fortunately, i had mentors, managers, and FIRST JOB: Teaching children to swim
friends—male and female, black and white—who helped me achieve my goals.
WHAT I’M READING: You Can’t Send a
Duck to Eagle School (And Other Simple
You make a company strong with Truths of Leadership), by Mac Anderson
strong employees, and you make MY PHILOSOPHY: Leave your world better
than you found it.
strong employees one at a time. FAMILY: Two sons, daughter-in law, and a
grandson on the way
INTERESTS: Swimming, travel, and reading

a real “tipping point” in my career came after i was encouraged to step
FAVORITE CHARITIES: United Way and
into a role i had not prepared for. i found myself leading a group of long-term Girl Scouts of America
professional employees. i had to put my leadership skills to work at the highest
level. i did not pretend to have their skills, but rather i let them do their jobs
while focusing on the larger issues in leading the department. They respected
COMPANY: Georgia Power
that, and i believe it paid off. let’s be clear: you will make mistakes; but being
afraid to make decisions gets you and your organization nowhere. HEADQUARTERS: Atlanta, Georgia
My experiences have led me to help others in turn. as a female officer, and
WEB SITE: www.georgiapower.com
the first female officer with children, i feel a special responsibility to help other
women employees achieve their goals and objectives. in fact, mentoring is a BUSINESS: Electric utility and largest
subsidiary of Southern Co., one of nation’s
major part of the legacy i want to leave. it’s not always easy. it can take a lot largest generators of electricity. Serves
of time to build the trust and relationships necessary to get below the surface 2.3 million customers in all but four of
issues. in today’s culture, however, that is gradually becoming easier. i find Georgia’s 159 counties.
many of the employees i mentor now are like sponges. They soak up everything ANNUAL REVENUES: $7.6 billion in 2007
you tell them, as long as you are being candid and relevant. Most want to hear
it straight—with tact, of course—but without pretense. EMPLOYEES: Approximately 9,000
Mentoring is an investment; 20 minutes at the end of the day rarely works.

The discussions involved sometimes take several hours, but they are worth it. i
want to make Georgia power strong today and tomorrow. you make a company
strong with strong employees, and you make strong employees one at a time.

Gael Lundeen
W
Pitney Bowes Inc.
when it comes to giving career advice, i’d have to say that determination is
the secret ingredient that propels brains, skills, or opportunity into a success.
it’s amazing how many otherwise talented people seem to lose their passion for
making things happen. Determination is about drive, consistency, and dedica-
TITLE: Vice President, Customer Experience
tion to an idea. if something’s worth doing, you can find a way to get it done.
The ability to adapt to changing circumstances is another important char- EDUCATION: MBA, Harvard Graduate
acter trait. why? Change is a certainty. and you’ll probably see five times more School of Business Administration; BA,
Harvard University
change than you expected when you first launched that career! start with your
own skills: are you strategic? an excellent project manager? a conceptual thinker? FIRST JOB: Product manager,
General Electric
Then link these skills to the changing needs of your company. volunteer to do
special projects alongside your regular job; it’s a powerful statement to make on WHAT I’M READING: ngaio Marsh,
your part, and it exposes you to deeper insights about your company and where Voltaire and Wikipedia
it’s going.
MY PHILOSOPHY: This life we have is
a gift. And we each have the power to
Really listen to your colleagues; make this world better. Delight people
around you. Help them get past imaginary
their insights can be the shortcut roadblocks. Fix things worth fixing. Leave
lots of legacies.
to a better outcome. FAMILY: Husband and four children
INTERESTS: Running, landscaping,

photography, and painting
Third, build and recognize the talents within your organization that can
help you achieve success, whether in getting a project done, selling an idea, or FAVORITE CHARITY: Lutheran World Relief
coming up with a new product concept. really listen to your colleagues; their
insights can be the shortcut to a better outcome. achieve buy-in by walking
through the implications of different actions. Mobilize people by convincing COMPANY: Pitney Bowes inc.
them that they can do it. Then applaud their success.
lastly, build and maintain connections with professional associates inside HEADQUARTERS: Stamford, Connecticut
and outside your company. you may have met them at your first company, WEB SITE: www.pb.com
while serving on a board, or through other professional connections. This is a
group of people with whom you stay connected throughout your career. These BUSINESS: Mailstream technology
people are important to you, and you are important to them. you may help ANNUAL REVENUES: $6.3 billion
each other by exchanging business ideas, or, in this era of corporate mergers and
relocations, you might provide each other new career paths or lend a helping EMPLOYEES: 36,000
hand in getting that new business idea off the ground.

in today’s fast-paced marketplace, companies are dealing with change on
many different levels. in order to create value in such dynamic industries,
differentiate yourself and your organization by staying connected to what really
matters—your customers, and honing the necessary skills to move beyond
their expectations.

Diana X. Ma
P
Applied Materials, Inc.
people sometimes say a woman is like a river because a river continues to flow
even if something is blocking the way—it just changes its path a little bit. i’ve
seen this in many of my mentors.
when i was first promoted to director at applied Materials, i was fortunate
TITLE: Vice President, General Manager,
to have had a mentor who was a very successful female vice president at Cisco. Display Systems Products Group
she taught me about some of the challenges i would face involving priorities,
EDUCATION: PhD in chemistry, University
business sense, and people management. she taught me how to look at the bigger
of Southern California; MS in chemistry,
picture and to look ahead because this would make decisions easier. University of California at Los Angeles; BS
My father was a mathematics professor. he encouraged me to explore things in chemistry, Zhongshan University, China
and learn from my mistakes. in mathematics, for example, there is more than WHAT I’M READING: Good to Great: Why
one approach to solving a problem, be it geometry, algebra, or trigonometry; Some Companies Make the Leap... and Others
Don’t, by Jim Collins; Blue Ocean Strategy:
but only one approach is the most effective. This concept taught me to be open
How to Create Uncontested Market Space
to different people’s perspectives to reach the most effective solution. and Make Competition Irrelevant, by W.
Chan kim and Renée Mauborgne; The Dalai
Know that family and career aren’t

Lama’s Book of Wisdom, by the Dalai Lama
MY PHILOSOPHY: Happiness and success
mutually exclusive; you don’t have are in your hand. You cannot control what
happens to you, but you can definitely
to delay one to have the other. determine how to respond to a situation.

Vexation and joy are, in reality, within one
single thought. Prosperity and adversity
both facilitate our growth: Prosperity fulfills
One thing i would recommend as a mentor is to be confident in yourself. us; adversity disciplines us. no one can take
your confidence away from you.
learn to shrink your ego and extend your interest and success criteria to others,
so that you can identify and create a bigger opportunity to learn, contribute FAMILY: Husband, daughter, 17, and son, 15
and demonstrate your leadership in any position.
INTERESTS: Tai chi, martial arts, reading,
it’s also important to have your own life in addition to your career. understand connecting with family and friends.
your priorities, set realistic expectations, and manage your activities. leave
FAVORITE CHARITIES: Second Harvest
room for soul enlightening activities such as reading, friendships, and
Food Bank, American Red Cross, and Chung
volunteering. and never wait for the best time to do something because there Tai Zen Center of Sunnyvale, California
may never be a best time.
Know that family and career aren’t mutually exclusive; you don’t have to
delay one to have the other. My mother, a full-time professor and mother of COMPANY: Applied Materials, inc.
three, set an early example for me. i now have both a family and a career. HEADQUARTERS: Santa Clara, California
you may face challenges and doubters in your career. although you can’t
control what people will say, you can control how you react to a situation. WEB SITE: www.appliedmaterials.com
Treat challenges and doubters as an opportunity to make new friends, and try BUSINESS: Global leader in nanomanufacturing
to turn the negative into a positive. if you find you still can’t make a difference technology solutions for the fabrication of
semiconductor chips, flat-panel displays,
and change something, that’s OK. Just remember the river analogy and pursue solar photovoltaic cells, flexible electronics,
another pathway. and energy-efficient glass.
ANNUAL REVENUES: $9.73 billion in fiscal

year 2007
EMPLOYEES: 14,500

Lisa H. Macpherson
V
Hallmark Cards, Inc.
valued mentors taught me important personal leadership lessons. From them,

i’ve learned a great deal about the source of true success.
be authentically you. i once believed success required “being one of the
boys.” i wore the same blue suit and foulard tie as the men in the cubicles
TITLE: Senior Vice President and Chief
around me in the bank where i started my career. showing “womanly” traits Merchandising Officer, Hallmark Retail;
like compassion and caring meant giving away power. Corporate Officer at Hallmark Cards inc.
Over time, i met leaders, women and men, who got their power by simply
EDUCATION: BA, Colgate University; MBA,
being themselves. by expressing empathy and bringing out every employee’s State University of new York at Buffalo
best self, they had the power to make you feel you could do anything.
FIRST JOB: Counter clerk at Burger king
in 1976
...caring can be the most powerful WHAT I’M READING: The Five Dysfunctions
of a Team: A Leadership Fable, by Patrick
leadership attribute of all. M. Lencioni; Style Statement: Live by Your

Own Design, by Danielle LaPorte and
Carrie McCarthy
MY PHILOSOPHY: Plan the work; work

the plan.
Consultants who helped hallmark conduct an employee engagement survey
FAMILY: Daughter kelsey, 16
remarked that a company’s leadership effectiveness was revealed by one
bellwether statement: “My manager really cares about my well-being.” it was a INTERESTS: Cooking, traveling, horseback
riding, spending time with kelsey
great reminder that caring can be the most powerful leadership attribute of all.
say yes to opportunities. i was working at Fisher-price Toys when Mattel FAVORITE CHARITY: i am on the Board
acquired it for its growth potential in international markets, and our president of the Central Exchange, a kansas City
organization that provides advocacy and
asked me to lead the new international division. i would travel the world and leadership development for women.
teach Mattel employees how to sell Fisher-price products. The employees would
report to Mattel, not me, so success would require quickly assessing markets
and offering ideas that really built the business. That scared me! but i said yes.
COMPANY: Hallmark Cards, inc.
The international offices successfully built sales and market share and, based on
that growth, the merger is considered among the industry’s most successful. i HEADQUARTERS: kansas City, Missouri
learned volumes about saying yes, even to opportunities that scare me.
WEB SITE: www.hallmark.com
have the right questions and the right people. i once assumed effective
leadership meant having all the answers. Then another president, this time at BUSINESS: Hallmark is known throughout
the world for its greeting cards, related
hallmark, asked me to leave my role overseeing a wholesale business to become personal expression products, and television’s
the head merchant of hallmark retail. it required recruiting executives from most honored and enduring dramatic
leading specialty retailers, managers who would know more about retailing series, the Hallmark Hall of Fame.
than i did. leading meant conveying a vision for the business, setting a clear ANNUAL REVENUES: $4.4 billion
strategy, and tapping into others’ expertise. Our team now is two years into
the turnaround of one of america’s largest specialty store networks. and i’ve EMPLOYEES: 16,000
learned that true leadership means letting people find answers for themselves
and blending diverse backgrounds and perspectives to find the best solutions to
business problems.

Consuelo E. Madere
I
Monsanto
i am often asked to share key career lessons or to give advice. like any good
businesswoman, i conduct “market research” to prepare. One particular speaking
event was scheduled to take place just after i had rendezvoused with my sisters
Carmen, a professor and department chair at houston’s M.D. anderson Cancer
TITLE: President,
Center; Teresita, vice president of nursing at Terrebonne General hospital in Monsanto Vegetable Division
louisiana; and Maria, a phD in nutrition and public health and lieutenant
colonel in the u.s. army. what better pool for my data gathering! we shared EDUCATION: BS in chemical engineering,
Louisiana State University;
our key life lessons and the advice that had helped us navigate our own career MBA, University of iowa
paths and achieve success.
FIRST JOB: Babysitter
Being respected is much

WHAT I’M READING: Unaccustomed
Earth, by Jhumpa Lahiri
more important than being popular. MY PHILOSOPHY: it’s never too late to
become who you might have been.
FAMILY: Husband, Michael; married 25

years; no children, but many nieces and
First and perhaps most important, i don’t think our story is unique. There nephews that we “rent.”
are many other women who have overcome greater challenges, both personally
INTERESTS: Reading, exercise, travel,
and professionally. we grew up in a small town in south louisiana in a family gardening, sports enthusiast—especially
of six children, four girls and two boys. it wasn’t until i was in college that football and baseball
i realized we were financially poor but rich in many other ways. although
FAVORITE CHARITY: Guardian Angel
neither of our parents had the opportunity to pursue a college degree, they Settlement Association
instilled in us the importance of learning at a very early age, the window to
access the rest of the world.
listening to others to understand different perspectives before making critical COMPANY: Monsanto
decisions is important. however, after considering different viewpoints, you
can’t be afraid to make tough decisions. being respected is much more important HEADQUARTERS: St. Louis, Missouri
than being popular. WEB SITE: www.monsanto.com

it’s also key to give back by being a mentor for others. in addition to my
supportive husband and family, i have crossed paths with several key leaders BUSINESS: Agriculture
who supported me in taking risks. There were times when they had more ANNUAL REVENUES: $8.6 billion in
confidence in me than i had in myself. i think back to their advice and fiscal year 2007
support and how essential that was for me.
EMPLOYEES: 19,000
in summary, my advice is work hard, never stop learning, be open to the
input and ideas of others, and be a role model and mentor to those around
you. Finally, never forget where you came from. it has a direct influence on
who you become, sometimes in spite of it and sometimes because of it. My
favorite bookmark says, “it’s never too late to become who you might have
been.” i truly believe that.

Miranda K. Mandel
W
Neal, Gerber & Eisenberg LLP
when i started practicing law 27 years ago, there was only one model for a
successful female attorney—that of a successful male attorney. The women who
preceded me typically were single or came back to work three days after having
a baby.
TITLE: Partner and General Counsel
My husband is an attorney who travels frequently. when he and i decided
to start a family, we knew we needed to find a different way. i had recently EDUCATION: BA, JD, indiana University
become a partner at Neal Gerber Eisenberg, a newly formed firm with young,
FIRST JOB: Age 13, organic gardener (aka,
progressive leadership. i started working part-time in early 1987. Three sons the “Tomato Queen”)
and 21 years later, i still maintain a flexible schedule.
WHAT I’M READING: Fieldwork: A Novel,
by Mischa Berlinski; The Language of Truth:
The Torah Commentary of Sefat Emet, by
...take the long view. You can’t achieve Judah Aryeh Leib Alter, Arthur Green, and
Shai Gluskin
all of your goals all at once, MY PHILOSOPHY: Life is a series of stages;
but you can over a lifetime. make the most of each of them.
FAMILY: Husband and three sons
INTERESTS: Books and beaches (preferably

together), fitness, food, Jewish studies
My law practice has centered on corporate and transactional law, and i have
applied some of the principles of closing a deal to my life. i realized early on FAVORITE CHARITY: Planned Parenthood
that the best approach is to achieve a result that benefits all parties. in 2006,
i worked with other firm leaders to identify a new role that would align my
strengths with the needs of the firm. in a win-win move for myself and the COMPANY: neal, Gerber & Eisenberg LLP
firm, i became Neal Gerber Eisenberg’s first general counsel. This position,
which focuses on ethics and professional responsibility, allows me to add value
to the firm in a unique way. WEB SITE: www.ngelaw.com
as a pioneer in part-time/flex-time options, i act as a role model and mentor
BUSINESS: Law firm
to younger women attorneys. whatever work option they choose to pursue, i
advise them to keep their perspective. a three-month maternity leave may seem EMPLOYEES: 202 attorneys,
like a long time for a junior attorney to be away, but it really is a blip in the 474 total employees
span of her career.

My advice for balancing work and life? First, be flexible. Take your particular
work environment into account when structuring an arrangement that will be
successful for both you and your firm. For me, it was having full-time childcare
so i wouldn’t be tied to a rigid schedule.
second, be responsive and communicate. Most projects aren’t emergencies.
Clients and colleagues just want to know that you are on top of things. Third,
don’t compartmentalize your daily life. successful professionals are expected to
be available 24/7, and some “life” issues have to be addressed during business
hours. Fourth, take the long view. you can’t achieve all of your goals all at once,
but you can over a lifetime.

Caroline ‘Caz’ S. Matthews
M
WellPoint, Inc.
My parents taught me early on in life that being a strong leader isn’t just about
what you accomplish at work. it’s about who you are as a person and what type
of leader you are in your daily life.
volunteering is something my parents ingrained in me while i was young.
They realized that having good fortune was a privilege and that it should be Corporate Social Responsibility, WellPoint inc.,
used to help those in need. volunteering not only helps you give back to the and President, the WellPoint Foundation
community, but it also helps you sharpen your leadership skills and be a better
EDUCATION: Bachelor’s degree in
manager and team player. accounting and financial management,
Sheffield University, Yorkshire, England;
MBA, indiana University
...make a commitment to nurture FIRST JOB: Systems analyst at
other leaders so the leadership mantle is PricewaterhouseCoopers
spread on many shoulders. WHAT I’M READING: Natural Capitalism:

Creating the next industrial Revolution,
by Paul Hawken, Amory Lovins and
L. Hunter Lovins
MY PHILOSOPHY: People who have

having mentors is extremely important in work and in life. i probably have
been honored with good fortune in their
had more than 100 mentors, some who didn’t even know they were mentors. i life have a responsibility to take an active
met one of my mentors while volunteering as a board member and was amazed role in giving back to the community and
using their voice and talents for the greater
at how he put together so many “dots” to create a stronger, better program. good. Volunteering and serving as a board
i also believe that learning is a continuing journey. Each day, i learn from member for a not-for-profit organization
are great ways to accomplish this. As Sir
the people around me, no matter what role they play in my life.
Winston Churchill once said, “We make a
Timing is also important. One of my greatest career opportunities at living by what we get; we make a life by
wellpoint came because i was in the right place at the right time. i was the what we give.”
acting chief information officer and was meeting with the CEO. in the middle FAMILY: Single
of the meeting, he received a phone call about a new project that would imme-
diately require 50 people in a state more than 1,000 miles away. i volunteered INTERESTS: Horseback riding, skiing,
fund-raising, and connecting people to
on the spot to lead the project and was eventually promoted to president for help others
the west region of anthem blue Cross and blue shield health plans, affiliated
health plans of wellpoint inc. i later served as president of another affiliate, FAVORITE CHARITY: United Way
blue Cross and blue shield of Georgia. i then saw an opportunity to take on
my dream job as wellpoint’s vice president of social responsibility and president
COMPANY: WellPoint, inc.
of the wellpoint Foundation.
My best advice is to always look for growth opportunities, learn from every- HEADQUARTERS: indianapolis, indiana
one you encounter, respect all persons from different backgrounds and persua-
WEB SITE: www.wellpoint.com
sions, network, and get involved with the community. and most importantly,
make a commitment to nurture other leaders so the leadership mantle is spread BUSINESS: Health benefits
on many shoulders.
ANNUAL REVENUES: $61 billion in 2007
EMPLOYEES: 41,700

Michele Coleman Mayes
W
Allstate Insurance Company
when you are defining who you are professionally and determining what is
truly important to you, it is invaluable to have other perspectives. This is
particularly true for women and minorities, who historically have experienced
a more difficult time succeeding by the rules. One way to crack the code is to
find a mentor who is part of the establishment. General Counsel and Chief Legal Officer
My mother was my first personal mentor. My first workplace mentor was
a member of senior management at a former employer of mine. she is the one
who first planted the seed about my becoming a general counsel. i had not COMPANY: Allstate insurance Company
thought about that possibility. she asked, “why not?” i did not have a compelling
HEADQUARTERS: northbrook, illinois
response. The exchanges i had with her caused me to reassess how i saw myself.
she exemplified the key characteristics of a good mentor—a willingness to WEB SITE: www.allstate.com
challenge and not accept half-baked excuses.
BUSINESS: insurance and financial services
Some of my best mentors have been ANNUAL REVENUES: $36.8 billion in 2007
people most unlike me.

professionals, including 14,700 exclusive
Allstate agencies and financial representatives
in the United States and Canada
some of my best mentors have been people most unlike me. i gained
different insights from them because their experiences were not like mine. also,
we learned from each other, which is another benefit of a successful
mentoring relationship.
One of the best ways i can honor those who took the time to know, grow,
and challenge me is to “pay it forward.” as a result, i have mentored many
individuals. i have a few words of wisdom for those i mentor: First, don’t be
afraid to take risks. second, be true to yourself and your values. Third, treat
time as the limited resource that it is. Mark Twain once remarked that 20 years
from now you’ll be more disappointed by the things you didn’t do than by the
ones you did. Fourth, do not defeat yourself. This advice was best captured by
a Frenchman who said, “My life has been filled with terrible misfortunes, most
of which never happened.” and finally, give back in any way you can.
My advice is rather simple. Find your mentors everywhere you go. Don’t
wait for them to find you. and when someone reaches out to you for advice, be
open, and “pay it forward.”

Machelle A. McAdory
A
Chrysler Financial
as i reflect on my accomplishments, both personal and professional, there is a

common thread woven through all of them—the lessons that i’ve learned from
others. These lessons have come from individuals who have shared their
experiences, stories, and wisdom with me in a number of ways and on numerous
TITLE: Vice President, Human Resources,
topics. i’m fortunate that over the years i’ve had people who were and remain Administrative Services and
willing to support my career and personal development through coaching and Communications
mentoring. but none of their efforts would have been effective if i were not
EDUCATION: Master’s degree, University
willing to listen, consider, and apply the many lessons. of Michigan; bachelor’s degree in industrial
administration, GMi Engineering and
Management institute
I learned early on that a person FIRST JOB: Material driver for family’s
does not have to forge a career path alone.

electrical contracting firm
WHAT I’M READING: What Keeps Me

Standing: Letters From Black Grandmothers
on Peace, Hope and Inspiration, by
Dennis kimbro; and A Thousand Splendid
a career in corporate america is something you have to build. The journey Suns, by khaled Hosseini
can take many different paths depending on your decisions and actions. i
MY PHILOSOPHY: Do not let others set
learned early on that a person does not have to forge a career path alone. To be
boundaries on what you can do.
successful at whatever i’ve attempted to do, i recognized i needed to, first, be
focused on my task; second, be committed to performing that task with excel- FAMILY: Husband, Randall, and
three children
lence; third, deliver—often beyond expectation; and fourth, seek guidance and
support from appropriate people as needed. INTERESTS: Spending time with family and
i’ve also learned to seek multiple perspectives on an issue. Often we only friends; sports
seek or rely on advice from those with whom we feel most comfortable, who FAVORITE CHARITY: Board member for
may not provide all the information required for the best course of action. i’ve HAVEn (Help Against Violent Encounters
often sought information from those who may not have been ardent supporters now), supporting abused and at
risk families; board of directors vice chair
and from those who were my champions simply to have the widest possible view. for the American Red Cross of
For me, it is equally important to pass on what i have learned to others. it Southeastern Michigan
is my responsibility to reach out to others. i strongly believe in respecting the

legacy of history and experience, and that there is no replacement for wisdom,
COMPANY: Chrysler Financial
no matter what your age, station in life, or where you are positioned in the
corporate hierarchy. HEADQUARTERS: Farmington Hills, Michigan
WEB SITE: corp.chryslerfinancial.com
BUSINESS: Automotive finance
PORTFOLIO MANAGED: $70 billion USD
EMPLOYEES: 4,000

Rose McKinney-James
T
MGM MIRAGE
The first half-century of my life has been richly blessed through my experience
with mentoring. i believe that it is an essential component to success. Done
well, an effective mentoring experience can help to establish the values that
carry us through life.
TITLE: Managing Principal
i am the beneficiary of the kind and thoughtful mentoring of several incredible
people who were generous with their time and demonstrated incredible EDUCATION: BA, Olivet College, Olivet,
patience, integrity, and wisdom. They seemed to surface just in time and shared Michigan; JD, Antioch School of Law, Wash-
ington, D.C.
with me an eclectic mix of philosophies and backgrounds. Mentoring allowed
me to explore my aspirations, quietly fail, and pick myself up to move on to FIRST JOB: intern, Councilman nicholas
Hood, Detroit City Council
the next adventure. in 1999, that path led me to the executive suite. Mentoring
allowed me to experience the aspects of both success and failure, perhaps the WHAT I’M READING: State of Denial, by
most important principle in mentoring. Bob Woodward; Energy Victory: Winning
the War on Terror by Breaking Free of Oil,
Done well, an effective mentoring

by Robert Zubrin
MY PHILOSOPHY: Live and lead by example.
experience can help establish the values FAMILY: Married to Frederick James Jr.,
that carry us through life. CPA; two sons, Erick, 18, and Avery, 12;
two brothers, kenneth and kelly
INTERESTS: Politics, desert gardening,

My first mentors were my grandparents. They held strong values and tennis, and all things musical
relied on their faith and the belief that success was always within reach. They
FAVORITE CHARITY: Energy Foundation
emphasized the view that a willingness to work hard and maintain a focus on
achievement was critical to a successful future. More importantly, they valued
education and made the sacrifices necessary to insure my ability to pursue my
COMPANY: MGM MiRAGE
dreams. because of that unconditional support, i have been able to take advan-
tage of a wide range of opportunities in both public service and private enterprise. HEADQUARTERS: Las Vegas, nevada
in turn, i have made myself available as a mentor to those who seek my
WEB SITE: www.mgmmirage.com
help. These interactions have ranged from strategic planning to simply pro-
viding a sounding board and a strong shoulder. i have been gratified by the BUSINESS: Hospitality
exchange of perspectives and the invaluable lessons that i have learned through
my exposure to those just beginning their careers.
sharing leads to mutual understanding, which allows us to agree to disagree, EMPLOYEES: 66,000
hold firm views and positions, but appreciate the value of compromise and
collaboration. Mentoring is a vehicle to pursue these important life lessons. To
move forward requires only a willingness to say yes.

Elaine Metlin
A
Dickstein Shapiro LLP
as one of five sisters, i was raised to believe that i could achieve anything if
i was passionate about my goals and willing to work hard. Diagnosed with
Crohn’s Disease at 16, i missed nearly half of my senior year of high school but
managed to graduate at the top of my class.
TITLE: Partner
after college, i married and gave birth to my first daughter. as a stay-at-home
mom, i began volunteer counseling, speaking, and writing on behalf of rape, EDUCATION: BA, magna cum laude,
incest, and spousal abuse victims. My fascination and frustration with the judicial University of Pittsburgh;
JD, University of Virginia School of Law
system led me to apply to law school.
FIRST JOB: Library assistant at
Fairfax County Public Library
To succeed, you must commit yourself WHAT I’M READING: She Wins, You Win,
to achieving your heart’s desire.

by Gail Evans
MY PHILOSOPHY: Find your heart’s desire,

then achieve it with hard work and passion.
FAMILY: Husband and three daughters:

Emilie, 30; Susannah, 13; Madeline, 10
when my marriage foundered, i became a full-time law student as well as
the single parent of a 2-year-old. This was my crash course in learning about INTERESTS: Gardening and
baking artisan bread
balance; i arose at 5 a.m. to study and resumed full-time mothering duties
when i picked up my daughter from daycare after classes were over. i remained FAVORITE CHARITY: Gift of Life Bone
a single parent until i remarried the year i was elected partner and went on to Marrow Registry
have two more wonderful daughters. i joke that the 20-year gap between my
oldest and youngest is because i “spaced my husbands.”
at Dickstein shapiro, we recognize that work-life balance is a cornerstone COMPANY: Dickstein Shapiro LLP
for success. in recent years, law firms have made progress in advancing and HEADQUARTERS: Washington, D.C.
retaining talented women but still have work to do in terms of ensuring that
women attain leadership roles. women’s leadership initiative, which i head in WEB SITE: www.dicksteinshapiro.com
our D.C. office, recognizes the importance of retaining and promoting women. BUSINESS: Law firm
The program seeks to provide women with the necessary tools to define their
own success and reach their professional goals. building relationships between ANNUAL REVENUES: $293.8 million
women partners and associates is a key aspect of our program. EMPLOYEES: 947
My unconventional career path has been guided by the support of family,
friends, and great mentors, as well as a work environment that made it possible
for me to succeed. in return, i try to mentor the young women at my firm.
with 30 years of child rearing behind me, and many more to go, i’ve become
an expert at juggling my personal and professional roles. although meeting the
day-to-day demands hasn’t been easy, the rewards have been extraordinary.
To succeed, you must commit yourself to achieving your heart’s desire.
remember, though, that you don’t have to go it alone. working together, we
can and will achieve more than we can accomplish separately.

MaryAnn Miller
A
Avnet, Inc.
according to author Father James Keller, “a candle loses nothing by lighting

another candle.” in a similar way, i believe mentors guide others in career and
personal pursuits without sacrificing their own goals or energy. as leaders,
we have a responsibility to share our knowledge and help others develop in
their careers and personal lives. Global Human Resources
Certainly, there are many forms of mentoring. while many of us, myself
EDUCATION: BA, University of illinois at
included, may yearn to follow the sage career advice of a single mentor, it’s not
Chicago; MBA, W.P. Carey School of
always as easy as it may seem. For formal mentoring to work, there needs to be Business at Arizona State University
good chemistry. you can’t force it. There should be shared interests and a level
FIRST JOB: Management trainee at Allstate
of trust that allows for an open exchange of ideas and insights. at avnet, we are Motor Club; supervised employees in the
creating a formal mentoring program that will match senior professionals with mailroom and tour bureau
employees interested in participating. however, if after the first meeting the
WHAT I’M READING: Eat, Pray, Love: One
interest isn’t there to continue, that’s OK. Woman’s Search for Everything Across Italy,
India and Indonesia, by Elizabeth Gilbert;
Mobilizing Minds: Creating Wealth From
The best part of mentoring?

Talent in the 21st Century Organization, by
Lowell L. Bryan and Claudia i. Joyce
By sharing my thoughts, I learn, too. MY PHILOSOPHY: We spend so much

time at work, it’s important to really love
what you do. i don’t think in terms of work/
life balance, so much as work/life blend.
Working full time and raising a family are
Other forms of mentoring may be more informal. i’ve encountered many actually like having two full-time jobs. At
different times, you have to focus your
interesting and wonderful people over the years, and i’ve learned that everyone
attention where it is needed most. i believe
has gifts. i try to take away nuggets of wisdom whenever i meet someone. For in always being the best you can be no
example, a supervisor i met early in my career had an excellent follow-up system. matter what the task or situation. That
means, i’m constantly competing with
he did everything in triplicate, giving one copy to me and keeping the others myself and looking for ways to improve.
for himself so he knew when to follow up. he taught me how important it is to
FAMILY: Husband of 22 years, Duane;
meet deadlines and keep your commitments. we don’t keep things in triplicate
three daughters, katie, 21, and twins
any more, but i have developed similar ways to keep track of things so i can Allison and Gianna, 18
stay on top of work assignments and personal tasks.
INTERESTS: Travel, cooking, music, art
Mentoring can also take the form of coaching, such as sharing personal and reading
experiences and subject matter expertise. i look for the other person to initiate
FAVORITE CHARITY: Friends of the Orphans
the relationship and to take responsibility for his or her development.
The best part of mentoring? by sharing my thoughts, i learn, too. as you
engage in dialogue, you work through your ideas and sometimes come up with
COMPANY: Avnet, inc.
different ways of looking at things that help put everything in perspective.
HEADQUARTERS: Phoenix, Arizona
WEB SITE: www.avnet.com
BUSINESS: Technology distribution
ANNUAL REVENUES: $17.95 billion for

fiscal year 2008
EMPLOYEES: 13,000

CVS Caremark celebrates
successful women in business.
CVS Caremark believes in celebrating women’s

achievements as industry leaders. That’s why we are
joining Diversity Journal in honoring some of the
most successful women in business.
We are proud to support the women who challenge us to

care and inspire us to lead. We congratulate one of our most
valuable CVS Caremark leaders for being recognized as a
Woman Worth Watching for her accomplishments:
Nancy Christal, Senior Vice President of Investor Relations
06755SCX08
Jeannette M. Mills
T
Constellation Energy
Throughout my life, i have often been called a natural leader. Even in my youth, i
tried to lead my sisters and friends as we played four squares or flag football. i got
everyone organized and, of course, sought victory for my team. as i matured and
developed, i learned that leadership goes well beyond being organized. while it’s
not always about winning, it is about growing. TITLE: Senior Vice President,
Customer Relations & Account Services
in my career at baltimore Gas and Electric Company, a subsidiary of
Constellation Energy, i have led numerous teams, many of which have been EDUCATION: BS, electrical engineering,
comprised of men much older than me. being a woman in a male dominated field, Virginia Tech, Blacksburg, Virginia; MBA
coupled with the age difference, requires effective organizational, leadership, and Loyola College, Baltimore, Maryland
relationship-building skills to help make the team excel. For example, we may have
FIRST JOB: Blue Chip-in job: Cleaning
to overcome unintended biases or stereotypes about each other. but overcoming streams in Baltimore City
obstacles doesn’t happen by chance. it must be deliberate. and it also takes time
and patience. WHAT I’M READING: A New Earth:
Awakening to Your Life’s Purpose, by
Eckhart Tolle
...overcoming obstacles MY PHILOSOPHY: Success is a team

effort. it requires the best from every person
doesn’t happen by chance. and the dedication to make it happen.
FAMILY: Husband, Dave; daughter, 12,

and son, 8
INTERESTS: Spending time with family,

My initial approach when asked to lead a team has been to do the following: golfing, and reading biographies
• Introduce myself and convey my excitement about the project
• Listen, learn, and identify what is working well and potential FAVORITE CHARITY: Voices for Children,
a child advocacy organization in Howard
opportunities for improvement
County, Maryland
• Observe and make preliminary assessments of the people, processes, and systems
• Ask additional questions and listen even more
• Confer with key external stakeholders
• Listen and observe again. COMPANY: Constellation Energy
This technique has been very useful in helping break down barriers and diffuse HEADQUARTERS: Baltimore, Maryland
conflicts that may develop within a new team. it allows members to have input on
prospective changes and shows value for individual contributions. WEB SITE: www.constellation.com
it typically takes about 60 days to complete this process, but in the end, the
BUSINESS: Energy
team has a better understanding of my style and expectations. During this time,
there is also the opportunity to correct or clarify any misconceptions through open, ANNUAL REVENUES: $21 billion
two-way communication.
Next, i work with my new team to develop a strategy. while everyone deals EMPLOYEES: 10,600
with change differently, i believe most people prefer an environment of success and
achievement to one of failure and disappointment. whether it’s an improved
customer service model, or a more efficient work process, there must be clearly
identified business plans to achieve results.
with the strategy determined, the team puts a plan in place with a set of clear
deliverables, achievable milestones, and relevant measures. in the past, i have found
that this process engenders high morale, strong loyalty, and ultimately strong
results. as a leader, that is what i believe to be my primary responsibility.

Constellation Energy is proud to support
the achievements and success of leading
women executives such as Jeannette
Mills. Working together, we’ve become a
FORTUNE 125 company, the #1 national
provider of energy and energy services
to large industrial and commercial
customers and the nation’s largest
wholesale power seller.
We recognize that through the diverse

ideas and strong focus and commitment
of our women executives, we are able
to accomplish much and strengthen our
position in the energy marketplace.
DOREEN HARTLEY constellation.com

Director, Customer Relations Contact Center
BRENDA BOULTWOOD CHIOMA ONWUANIBE

Chief Risk Officer Director, Technology Business Office
Margaret C. ‘Peggy’ Montana
I
Royal Dutch Shell
i grew up in a large, raucous, but loving, family; and i now have a supportive
husband and children. Therefore the challenges i have faced have been primarily
self-generated or as a result of the work situation.
i’ve always been competitive, so i get revved up when i see a challenge to
TITLE: Vice President, Global Distribution
overcome. it’s great to feel that sense of accomplishment when success is achieved.
how do you challenge yourself? First it’s about stretching your boundaries. EDUCATION: BS in chemical engineering,
Get out of your comfort zone. Take some risks in assignments. Don’t stay on University of Missouri-Rolla
the sidelines in team or support roles. Take on the uncomfortable leadership FIRST JOB: Making tacos on a restaurant
role. it won’t always be smooth; it’s not supposed to be. Taking on the more buffet line
difficult challenges and being successful build your ability and confidence to
WHAT I’M READING: Wild Swans: Three
take on even bigger challenges. Daughters of China, by Jung Chang;
Conscious Business: How to Build Value
Through Values, by Fred kofman
A good leader strikes the right MY PHILOSOPHY: Enjoy what you do
balance between challenge and support. and act in line with your values; it’s the
best determinant of success. Continue to
grow and embrace new ideas and activities.
Value the work and, most importantly, the
people doing it.
second, it’s about making the hard decisions. Don’t shy away from the facts. FAMILY: Husband Duane, children kelly
use them to build the case for change; but then paint the picture of the and Stephen, extended family and
in-laws—all of them terrific.
destination and reward positive moves toward it. inevitably, the hardest decisions
are the ones that have an impact on people. you need to do what’s right for the INTERESTS: Bird watching, sports, travel
business but treat those affected with dignity and respect.
FAVORITE CHARITIES: United Way,
how do you challenge others? Enter each interaction with positive intent. nature, and education
hold others to the same high standards you set for yourself. Coach constructively
and often. have the difficult conversations; they provide significant opportunities
for both parties to develop. Create opportunities for others to challenge themselves.
COMPANY: Royal Dutch Shell
Offer support and empathy when needed; be flexible and work closely
with someone going through trying times. My company loyalty was forged HEADQUARTERS: The Hague,
the netherlands
by how positively i was treated when i was pregnant, as a working mom with
small children, and during the deaths of my parents. These circumstances may WEB SITE: www.shell.com
involve only brief stretches of time over a long career, but they are remembered
BUSINESS: Global group of energy and
and paid back a thousand times over. petrochemical companies
a good leader strikes the right balance between challenge and support. i am
extremely grateful for the assignments and challenges that have enabled me to ANNUAL REVENUES: $355.7 billion
grow as a person and a leader, and strive to help those i mentor be successful in EMPLOYEES: 104,000
facing their challenges.

finally
Training that Moves
Beyond Diversity...
Your workplace has become more diverse . . .
But is it inclusive?
Our Subtle Behaviors Workshop teaches you the simple words, small
behaviors, even body language, that can have significant meaning to
individuals and groups. Based on the book, 58 little things that have
a BIG impact: What’s Your MicroTrigger?, this workshop has
become the favorite for those who want to move beyond diversity
to become inclusive.
For additional information,

E-Mail TSmith@ivygroupllc.com
or call 1.877.448.9477
Join companies including MetLife, Progress Energy, L’Oreal, UBS
Investment Bank, Herman Miller and Hyatt Hotels who hold
MicroTriggers™ Workshops for their managers and associates.
to Inclusion!
Wendy J. Murdock
T
MasterCard Worldwide
To reach corporate america’s highest ranks, women must leverage their special
skills to succeed and to help change the existing gender dynamics for the
future. after all, the pathways to the top were created by men and, therefore,
often call for the traits more typical of men. That’s why it’s critical for women
TITLE: Chief Product Officer,
to develop skills such as analytical thinking and problem solving, while also Global Product Group
embracing creativity and intuition.
i also advise ambitious young women to build careers in meritocracies, envi- EDUCATION: BA, McGill University; MBA,
University of Western Ontario
ronments where accomplishment and hard work are the basis on which they
are measured and promoted. i was fortunate to begin my professional life at FIRST JOB: Mckinsey & Company
McKinsey & Company, where i was able to distinguish myself through
WHAT I’M READING: Under My Skin:
achievements and work ethic. as a result, i had some very talented senior people Volume One of My Autobiography, to
become my mentors who’ve proven strong advocates throughout my career. 1949, by Doris Lessing
MY PHILOSOPHY: in work and life, do the
I believe that nurturing talented leaders

things you are passionate about and don’t
try to be something you are not.
is a responsibility all of us share. FAMILY: My husband of 16 years, Jack

Murrin, a former Mckinsey colleague and
now the firm’s CFO; three children: two
girls, 15 and 11, and one boy, 13
admittedly, i am a relentless optimist. i focus on the positive and never INTERESTS: My children and their endeavors,
which include competitive horseback riding
give up. i inherited my perseverance from my father, a hard-working, self-made
and tennis; antique collecting; gardening;
man. he was a phD chemist and ran a research lab, putting in incredibly long and cooking
hours, while building our family house himself. such a role model inspired me
FAVORITE CHARITY: The nature
to swim upstream through the male-oriented corridors of power, which i am Conservancy.
deeply committed to changing. That’s why i recently spearheaded the launch of
the Executive women’s initiative at MasterCard worldwide, where the need to
promote diversity and elevate the number of women in the leadership pipeline
COMPANY: MasterCard Worldwide
is a business imperative.
we launched the initiative in september 2007, bringing together 60 HEADQUARTERS: Purchase, new York
MasterCard women executives with our CEO and senior leadership team. The
WEB SITE: www.mastercardworldwide.com
goal: Take best practices and build a program that converts frustration into a
game plan. we are now planning a second Executive women’s summit for fall BUSINESS: Global payments
2008, and the number of executive women has grown to 72. while we want
to generate enthusiasm about the initiatives we have implemented and the
progress made to date, we’ve only just begun, and we will continue to build the EMPLOYEES: 5,900 (YE 2007); 440 in the
Global Product Group (YE 2007)
framework for the future.
in the meantime, i take every opportunity to reach into the organization
and help develop promising young women. when i see a bright light, i try to
find ways to promote that future star’s visibility and offer guidance, as my
mentors did for me. i believe that nurturing talented leaders is a responsibility
all of us share.

©2008 MasterCard
It’s just a piece of plastic that lives in your wallet that

comes from a company that employs hundreds of � s,
dozens of �s, not to mention a couple of thousand s.
Diversity’s at the of everything we do.
People of every shape, size, color and perspective make up the thousands of employees of MasterCard Worldwide. Occupying over 40 different
offices and speaking in excess of 50 different languages, we’re in a distinct position to understand and profit from the complex and constantly changing
global marketplace. Putting diversity at the very center of our ethos, and placing MasterCard Worldwide squarely at The Heart of Commerce. TM
MasterCard Worldwide congratulates Wendy Murdock, Chief Product Officer, on being recognized as a Woman Worth Watching in 2008.
Marcia L. Narine
T
Ryder System, Inc.
There are not a great many black female deputy general counsels in corporate
america, and there are fewer still whose job combines all the areas and respon-
sibilities of my job. i am fortunate that throughout my life i have always been
recognized and rewarded for my hard work. at ryder, i was promoted over the
TITLE: Vice President, Global Compliance
years to the position i have today without ever having to ask for a promotion. and Business Standards; Deputy General
This is a testament to the company and to the rewards of hard work. Counsel; Chief Privacy Officer
My leadership style has been greatly influenced by my bosses. From my
EDUCATION: BS in political science and
previous boss, i learned that it is important not to back down when you know psychology, cum laude, Columbia University;
you are right, even when you say things that people may not always want to JD, cum laude, Harvard Law School
hear. i learned that building relationships is a marathon, not a sprint. From my

FIRST JOB: Law clerk for Justice Marie
current boss, i learned about the importance of using diplomacy to get things Garibaldi of the new Jersey Supreme Court
done. My leadership style blends both of these perspectives.
MY PHILOSOPHY: Some people make
the mistake of believing their mentor has
My career has flourished because to look like them. i have been fortunate to
have mentors of all backgrounds. People
I followed what I loved.

with my same demographic makeup have
a unique and invaluable perspective, but
i have learned a great deal from listening
to all of my mentors, some of whom were
white males. Sometimes the people who
do not look like you are the ones who go
One of the most important lessons i have learned is that a high salary does to bat for you; and when they do, it can be
more powerful than if you had done
not equal happiness. when i moved from New york City to Miami, i took a it yourself.
50 percent pay cut. i had a young child, and i was a single mother. i was will-
FAMILY: 12-year-old son
ing to take a lower salary because i needed to be close to family in Miami.
when i left that law firm to take a position at ryder, i also took a pay cut. i INTERESTS: Watching classic movies,
enjoyed the counseling aspect of the law, and i knew i would be happier helping traveling
others working in-house at a corporation instead of at a law firm doing battle

FAVORITE CHARITIES: Teach for America,
against other lawyers in the courtroom. i thrived because i loved what i was Donorschoose.org, Hands on Miami
doing, and the higher pay and the titles followed naturally.
My career has flourished because i followed what i loved. My best advice is
to do what you enjoy because the success will follow. also, network constantly COMPANY: Ryder System, inc.
and be open to having all kinds of mentors and accepting all types of feedback.
HEADQUARTERS: Miami, Florida
The insight you take away from each person will help you create your own
personal brand of wisdom to lead you to success. WEB SITE: www.ryder.com
BUSINESS: Transportation and logistics

solutions worldwide
EMPLOYEES: 28,800

Maureen K. O’Connor
I
Blue Cross and Blue Shield of North Carolina
i was not born to be a leader as some people are, but i have grown into the role
and have come to enjoy it. as the second of six children, i learned the value of
teamwork, negotiation, compassion, and humor. i had to find my own voice,
and i had to learn to use it effectively.
TITLE: Chief Administrative Officer,
having benefited from wonderful mentors, i am now at a point where i General Counsel, and Corporate Secretary
can reach out to others. what i have learned is that i get as much from the
experience as i give. as the first woman member of our company’s executive EDUCATION: BA in English, College of the
Holy Cross, Worcester, Massachusetts;
leadership team, i am often asked what advice i would give to young women JD, cum laude, Suffolk University Law
who aspire to be leaders. The advice below applies equally to men and women, School, Boston, Massachusetts
young and old.

FIRST JOB: Bank teller, Heritage Savings
Bank, kingston, new York
As the second of six children, WHAT I’M READING: Team of Rivals: The
I learned the value of teamwork,

Political Genius of Abraham Lincoln, by
Doris kearns Goodwin; Harry Potter and
the Goblet of Fire, by J.k. Rowling
negotiation, compassion, and humor. MY PHILOSOPHY: Whatever you set out

to do, whether professionally or personally,
do it well with energy and enthusiasm.
Be passionate about your work. i wake up most days excited about my FAMILY: Husband, Tim, married 30 years;
role in making a difference for our customers and employees. if you are not two sons, Patrick and Brendan; one
daughter, Deirdre
passionate in your role, consider a change. passion is critical to success.
Take risks. Many believe that if you work hard, success will follow. working INTERESTS: Reading, traveling,
hard is important but only one piece of the equation. if you know you are photography, golf, driveway basketball,
college sports
ready to take on more responsibility, let others know. if offered a position
you’re not quite ready for, consider taking it and build support around you to FAVORITE CHARITY: Triangle United Way
learn the skills you may lack. Don’t wait until you are perfectly suited for that
next step. Timing is everything.
Build and nurture a great team. you’ve often heard, “hire people better COMPANY: Blue Cross and Blue Shield of
than yourself.” i would add, “build a team with diversity of experience and per- north Carolina
spective.” surround yourself with individuals who will challenge you. listen to HEADQUARTERS: Chapel Hill,
your team members and thank them often for the work they do. Their accom- north Carolina
plishments will reflect well on you.
WEB SITE: www.bcbsnc.com
Save time and energy for the people you care about. remind yourself regu-
larly why you are building your career. Make time for the people you love and BUSINESS: Health insurance
allow yourself time to enjoy life.
Enjoy the journey. Try not to think of your career as a “track” where
you are either “on track” or “off track.” instead, think of it as a journey with EMPLOYEES: 4,515
detours and forks in the road. if you can shift priorities for a time, i believe
you can have it all. The detours and forks in the road will make you a stronger,
more balanced person.

Deborah O’Neil
I
AXA Equitable Life Insurance Company
i have always tried to focus on growth and improvement. after graduating

from high school, i enlisted in the u.s. air Force. i also made it a goal to be
the first person in my family to earn a bachelor’s degree. i did this by attending
school at night and on weekends while serving in the air Force in Nebraska and
TITLE: Vice President
Germany. This experience made me realize that it was up to me to set my course.
after eight years in the air Force, i worked my way through law school. EDUCATION: Bachelor’s degree,
During all of these experiences, i had the opportunity to work with people University of Maryland, European Division;
JD, University of Denver College of Law
from different socioeconomic and cultural backgrounds. This led to two very
strong philosophies that have guided my career. First, every person is important FIRST JOB: Telemarketing
magazine subscriptions
to an organization, whatever his or her role. second, hard work needs to be,
and always should be, recognized. WHAT I’M READING: What Happened:
Inside the Bush White House and
Washington’s Culture of Deception, by
The opportunity to learn from and

Scott McClellan
share with others is as valuable as

MY PHILOSOPHY: Do the right thing!
any compensatory benefit.

FAMILY: Shawn O’neil, husband of
26 years
INTERESTS: Travel, theater, arts
it is important to understand that success requires hard work and sacrifice, FAVORITE CHARITY: national Multiple
not just to thrive today, but also for victory tomorrow. recognition of that hard Sclerosis Society
work can take many forms. Compensatory benefits are the most obvious, but
equally important is the benefit of forming relationships with others who can
provide guidance today and into the future. COMPANY: AXA Equitable Life
insurance Company
i was lucky to find great mentors throughout both my military and profes-
sional careers. Or maybe they found me, realizing my potential before i did. as HEADQUARTERS: new York City
a young leader, i need to provide that guidance to others. The opportunity to
WEB SITE: www.axa-equitable.com
learn from and share with others is as valuable as any compensatory benefit.
as i progress on my journey of growth, i hope to continue to surround BUSINESS: Financial services: financial
myself with high-performing teams and talented people from whom i can learn protection and wealth management
and who will help me grow. My goals now are to help others achieve their goals ANNUAL REVENUES: $26.5 billion gross
and to recognize the hard work of my mentors, including my husband of 26 years. revenues in 2007*

throughout the United States and
Puerto Rico**
*Gross revenues for AXA Financial, inc.,

the parent company of AXA Equitable
**This number includes sales personnel

Una O’Neill
I
CA, Inc.
in thinking about sharing insight on how to achieve success, i reflected on the

experiences and opportunities that led me to my executive leadership position
in New york, 3,000 miles from my childhood home in ireland. like many
others, my path to success started with the values my parents passed on to me.
They raised me to have a strong sense of responsibility for my actions that later General Manager
developed into a strong work ethic that helped me overcome many challenges.
in our home, entitlements were earned, not given, and i have carried those values EDUCATION: Bachelor’s degree in
engineering and mathematics
with me throughout my professional career.
i developed a disposition toward challenging perceived boundaries. i chose FIRST JOB: Consultant with
PricewaterhouseCoopers
to study engineering, not solely because i enjoyed math and science, but
because engineering was seen as somewhat out of bounds for women. i liked WHAT I’M READING: The Bottom Billion:
the idea of challenging stereotypes and went on to excel in my studies. Why the Poorest Countries are Failing and
What Can Be Done About It, by Paul Collier
First, take nothing for granted; MY PHILOSOPHY: never take anything for
granted. Entitlement is earned.
earn your entitlements. FAMILY: Husband and three children,

ages 9, 6, 3
INTERESTS: Skiing, watching my kids’ little

league games
it was my propensity to challenge perceived boundaries that led me to pick
up and move my family from Dublin to New york to run Ca’s professional FAVORITE CHARITIES: UniCEF and
St. Baldrick’s Foundation
services business. The position required a complete transformation of a business
that was losing millions of dollars a year to one that was profitable. To make
things even more challenging, a year after i took the role the company entered
COMPANY: CA, inc.
a period of significant instability and change.
i often look to the words of sir Edmund hillary for inspiration when con- HEADQUARTERS: islandia, new York
sidering monumental challenges. his answer to the question, “why climb Mt.
WEB SITE: www.ca.com
Everest?” (a feat that, to me, seemed equal to the challenge i was considering)
was, “it is not the mountain we conquer, but ourselves.” in thinking about the BUSINESS: Enterprise software
opportunity in New york, there was something very appealing about trying
EMPLOYEES: 14,000
to succeed where others had not. in 2003, i accepted that challenge and have
never looked back. in fact, by “conquering myself,” i eventually was named
executive vice president and became a member of the executive leadership team.
The advice i offer is not unique, but it has worked for me. First, take nothing
for granted; earn your entitlements. second, challenge perceived boundaries
and fight through stereotypes. Finally, approach every challenge as an opportunity
to learn more about yourself and the great things you can accomplish.

Michelle Paretti
M
Credit Suisse
My advice to future leaders is to be honest with yourself, actively manage your

career, and define success on your own terms.
i attribute the success of my career to having both confidence and conviction
in my decisions. i have always tried to be extremely prepared, thoughtful and
TITLE: Managing Director
well-informed before making decisions. Oftentimes, however, immediate action
is required, without much time for this diligence. That is also OK. Trusting my EDUCATION: Fairleigh Dickinson University
instincts has proved to be invaluable in such circumstances.
FIRST JOB: Real estate department of
you cannot be afraid of making mistakes, as this can stifle your ability to Shearman & Sterling
be creative and take action. when mistakes happen, and they will, i find that
acknowledging, learning, and moving on is the best way to deal with it. in order WHAT I’M READING: American Pastoral,
by Philip Roth, and A Long Way Gone:
to develop and advance your career, you must be comfortable taking on risk. Memoirs of a Boy Soldier, by ishmael Beah
MY PHILOSOPHY: Do good always for the
You cannot be afraid of sake of goodness and truly live life each
day, because we do not control time.
making mistakes, as this can stifle your FAMILY: Husband, Glenn Goldstein; three
ability to be creative and take action.

children, ages 7, 6, and 4.
INTERESTS: Horseback riding, cooking,

and, most of all, spending time with
my family.
i am also a great believer in mentoring. although there are many benefits
from both formal and informal mentoring programs, my personal experiences have FAVORITE CHARITY: Ready Willing and
Able, the Doe Fund. The Doe Fund believes
all been a bit more informal. These relationships seemed to develop organically that every human being has the potential to
throughout my career. The length of mentoring can also vary; there are unique be a contributing member of society. What
some lack is the opportunity.
advantages to both short- and long-term relationships.
another strategy i often use in business is observation. be aware of the envi-
ronment, culture, and people around you. There are countless non-verbal clues
COMPANY: Credit Suisse
which can provide insight into professional situations. Oftentimes, people do
not take the time to assess their surroundings prior to formulating their thoughts. HEADQUARTERS: Zurich, Switzerland
balance your work and your life in the way that works best for you and your
WEB SITE: www.credit-suisse.com
family. i make it a priority to manage my time carefully, constantly tweaking my
schedule to adjust for the unexpected. i don’t think it’s possible to have every- BUSINESS: Private banking, investment
thing be harmoniously flowing at all times. The steadiness comes over time, banking and asset management
and often, in the moment, doesn’t seem very balanced at all.
lastly, it is vital to your success to let others know what you are doing
and promote your wins. This has to be done tactfully, with good judgment EMPLOYEES: 49,000
and thoughtfulness.

We are ITW.
We are a leading diversified manufacturer that prides itself on decentralization and innovation. Our talented
women and men drive our success, and helped us earn a spot on FORTUNE magazine’s list of
Most Admired Companies (Industrial and Farm Equipment). ITW is looking for entrepreneurial individuals to join
our growing team. For more information about employment opportunities at ITW, please visit www.itw.com.
A Fortune 200 company with nearly 100 years of history,

ITW’s 825 business units manufacture an array of
innovative components, as well as systems and consumables,
for customers worldwide.
ILLINOIS TOOL WORKS INC.
3600 West Lake Avenue
Glenview, Illinois 60026
www.itw.com
Lynn Pike
A
Capital One Financial Corporation
as leaders, we leave an impression on those around us each day. we hope to

inspire, but doing that well is a learned and cultivated skill.
Over the course of my more than 30-year career in banking, i have worked
with and learned a great deal from some of the best people in banking, as well
TITLE: President, Capital One Bank
as leaders in other industries and within our communities. i have had the good
fortune to find myself surrounded by mentors, role models, and leaders who FIRST JOB: Bank teller
have supported and encouraged me at every turn along my life’s journey.
WHAT I’M READING: A Short Guide to A
building lifelong connections with people of diverse backgrounds and
Happy Life, by Anna Quindlen; Giving: How
points of view, often with perspectives contrary to my own, has helped me to Each of Us Can Change the World, by
navigate my path and motivated me to succeed. My network of mentors has Bill Clinton
served as role models and a sounding board to assist in guiding career and life MY PHILOSOPHY: Challenge the meaning
decisions. but being a mentee is not a passive activity. Deriving the greatest of success, choose your own path, and love
benefit from a mentor and role model means being an active participant— the journey.
listening, learning, and engaging. INTERESTS: Traveling, spending time with

family and friends
Challenge the meaning of success, FAVORITE CHARITIES: Operation HOPE,
choose your own path, and

Autry national Center
love the journey. COMPANY: Capital One Financial Corporation
Choosing your mentors wisely and surrounding yourself with people who HEADQUARTERS: McLean, Virginia
challenge you to think differently can help you clarify your goals and succeed WEB SITE: www.capitalone.com
in ways that you might never have envisioned. being open to their challenges,
including new and different ways to think about your goals and motivations, is BUSINESS: Diversified bank
essential to help you learn how to succeed in the way that is true to your values ANNUAL REVENUES: $16.8 billion
and sense of self.
My journey has brought me to what i believe is the right place at the right EMPLOYEES: 27,000
time. i am proud to be part of a culture that thrives on collaboration and

innovation, believing that our people are our greatest asset and striving to give
each associate the tools they need to be great.
i think that the banking industry, like so many others, has evolved over
the last 20 years. as someone who has been a part of that evolution, i see the
changing face of banking as a virtual circle. as more women take on higher
profile leadership roles across the industry, there are more role models and
mentors to inspire and engage a new generation.

Ana Cabriela Pinczuk
S
Cisco Systems, Inc.
sir winston Churchill once said, “success is the ability to go from one failure to
another with no loss of enthusiasm.” For me, this paints a picture of what the road to
success looks like along the way. as a teenage emigrant from argentina, i learned
early on to approach challenges with determination and define success on my
TITLE: Vice President of Engineering
own terms.
Despite years of studying English, at age 13 i was neither fluent nor prepared to EDUCATION: BS and ME in
acclimate socially when i arrived in the united states. while wallowing in self-pity, mechanical engineering, Cornell;
Master of Technology Management,
i attended English as a second language classes three times a week and socialized University of Pennsylvania,
with other foreign students. For the first couple years i didn’t feel like i fit into Wharton School
the mainstream.
FIRST JOB: Systems Engineer at
AT&T Bell Laboratories
Be optimistic about WHAT I’M READING: Ladies of Liberty:

The Women Who Shaped Our Nation, by
people’s intentions.
Cokie Roberts
MY PHILOSOPHY: Be happy. Be Present.

Love Deeply. Be Gracious. Give Back.
Eat Healthy.
Once i embraced this country as my new home, i made a decision to move
FAMILY: Husband and two sons, 10 and 8
beyond my comfort zone: i joined the French club, played club soccer and volleyball,
took advanced classes, and started to hang out with the brainy kids. My focus INTERESTS: Running, reading, hiking,
shifted from compensating for my differences to fulfilling my dreams. as a result, i Cornell alumni activities, spending time
with friends and family
developed new and lasting friendships, acquired new skills, increased my self-confidence,
and was ultimately able to graduate at the top of my class. FAVORITE CHARITY: Habitat for Humanity
i have come to appreciate how my mindset can make a difference in achieving
my professional goals. i can make my own road and leverage my strengths, knowl-
edge, and experiences. here’s what i’ve learned: COMPANY: Cisco Systems, inc.
Be open to change. you never know what is behind a new door if you aren’t
HEADQUARTERS: San Jose, California
open to the possibility.
Accept help. when i joined Cisco, i met regularly with a mentor who gave me WEB SITE: www.cisco.com
honest and timely feedback on my management style and performance. i learned to
BUSINESS: Telecommunications
put my ego aside and really listen so that i could make meaningful changes.
Be generous. be optimistic about people’s intentions. Give people the benefit ANNUAL REVENUES: $34.9 billion
of the doubt.
EMPLOYEES: 65,225
Zig-zag purposefully. Evaluate your personal portfolio of skills and consider
pursuing a lateral or non-traditional move. Careers are not a straight line to the
top. Zig-zags allowed me to acquire new skills that ultimately made me a stronger
candidate for roles i later pursued.
Transcend from zero to hero. if we look beyond career dips, we can overcome
adversity with hard work, perseverance, and passion. Our attitude and enthusiasm
can make the difference between short-term failure and long-term success.

Denise L. Ramos
I
ITT Corporation
in work, as in life, we learn in many ways—through books, experiences, even

from talking to others. One of the most overlooked learning methods is
mentoring. in the business world, most mentoring is unofficial and occurs
between a supervisor and a subordinate. reflecting on my career, one
mentoring relationship stood out. Chief Financial Officer
in 1979, after receiving an Mba from the university of Chicago, i went to
work at arCO, a global oil company in los angeles. For the next 20 years, i EDUCATION: MBA, University of Chicago
rose through the ranks. by 1998, i had become assistant treasurer. This turned FIRST JOB: Sales Clerk at Boutique Shop
out to be a critical time for both the company and me. arCO began planning
its merger with bp, and i was a direct report to Terry Dallas, the company treasurer WHAT I’M READING: An Ordinary Life: A
Global Journey of Self-Discovery, by my sister,
masterminding the transition. we had worked together before, but now our Deborah Johnson (yet to be published)
efforts became more intense.
MY PHILOSOPHY: A passion for excellence
grounded in values such as respect,
From him, I learned that work is tolerance, honesty and openness.
not just a job–it is a way of being.

FAMILY: Married 30 years with two
children, ages 25 and 20
INTERESTS: Bridge, reading, walking and

visiting northern Michigan
Dallas had thoughts as broad as a CEO’s. Every morning at 7, my phone FAVORITE CHARITY: Ravi Zacharias
would ring. Dallas would begin talking through his thoughts from the previous international Ministries
evening. Moving smoothly from point a to b to C, he drew out the conse-

quences of various actions. his thoughts never stopped—he was always antici-
pating what was around the corner. penetrating to the heart of issues, he easily COMPANY: iTT Corporation
persuaded others to follow the right course of action. Nothing was too small for HEADQUARTERS: White Plains, new York
his attention.
people listened to Dallas because he was authentic and he put everyone on WEB SITE: www.itt.com
a level playing field. he taught me to think strategically and relate to people. BUSINESS: Manufacturing
From him, i learned that work is not just a job—it is a way of being. i lost my
fear of moving beyond the boundaries of my job—i began exploring strategic ANNUAL REVENUES: $11.5 billion
linkages the way Dallas did. Through becoming more open and authentic, my EMPLOYEES: 40,000+
relationships with colleagues changed. people knew that i was direct, but hon-
est. if i gave my word, they could count on my keeping it.
after arCO’s merger with bp, i moved on to become treasurer of yuM
brands and then CFO for yuM’s Kentucky Fried Chicken. in 2005, i became
CFO of Furniture brands. last summer, i accepted the position of CFO of
iTT. looking back, Dallas taught me the value of vision and the importance of
authenticity and honesty in carrying it out.

Sue Reidy
I
Agilent Technologies
i have worked for hewlett-packard/agilent in human resources for almost 30

years. i have worked in every hr function, in global and local roles, and i have
moved across the country and back again. i have learned:
Surround yourself with really amazing people. i try to stay one step
TITLE: VP, Americas HR, Global Staffing
ahead of the energetic, creative, people with whom i work. My role is to and Mobility Services
remove
obstacles so that others can shine. in turn we all succeed. it’s about always asking EDUCATION: MBA, UnC Chapel Hill;
bachelor’s, economics and psychology,
questions and learning together. i work with leaders and colleagues who i Duke University
respect and who motivate and challenge me every day!
FIRST JOB: Bartender during school; joined
HP after MBA and have proudly been with
Ask questions, get input

HP/Agilent ever since!
then take a stand.

WHAT I’M READING: The Glass Castle, by
Jeanette Walls
MY PHILOSOPHY: Your accomplishments

and results speak for themselves. Always
maintain balance. Over 13 years ago, fueled
Play on your side of the street. The list of opportunities will always be lon- by fear that i had lost work-life balance, i
pioneered a work-at-home schedule and
ger than the available resources. success depends on focusing on the critical
have been a telecommuter ever since. And,
few. My team has implemented a segmented approach to researching customer of course, have fun along the way!
issues, so we can assess which actions would be of greatest value to the largest
FAMILY: Husband, Denny, of 25 years;
number of people. This is an invaluable tool to ensure focus while addressing son, daughter, son-in-law, and two dogs
our customers’ needs.
Ask questions, get input then take a stand. being a leader takes the cour- INTERESTS: Spending time with family and
friends; the beach; sports
age to make a decision. i have learned that i can most easily stand behind data
driven decisions. Data helps me take the emotion out of most issues. FAVORITE CHARITY: Penn State’s THOn—
Change is inevitable; deal with it and move on. in today’s business envi- the largest student run philanthropy in
the world—benefitting efforts to conquer
ronment you must be ready to adapt (or abandon) and move on. My team had childhood cancer.
been working six months on an exciting plan that would address hr support
issues in a certain segment of our customers. priorities and financing changed,
and despite receiving corporate innovation awards, we had to make the tough COMPANY: Agilent Technologies
decision to abandon this work. although painful, it was time to move on to
our next challenge. HEADQUARTERS: Santa Clara, California
Maintain balance in your life. as much as i enjoy my work, my fam- WEB SITE: www.agilent.com
ily and friends are a top priority for me. My weekends are filled by traveling
to watch my son play sports, working with my daughter in her classroom or BUSINESS: World’s premier measurement
company providing core bio-analytical and
spending time with friends. i have taken many red-eye flights to be home for electronic measurement solutions to the
an activity, and i would not change a thing. communications, electronics, life sciences
and chemical analysis industries.
i lead a very rich life and i am thankful for the opportunities i have experienced.
EMPLOYEES: 20,000

Carmen G. Rive
I
Vanguard
i began my career working at a public accounting firm as a Cpa. My fiancé

(now my husband of 15 years) accepted a job in the philadelphia area. so, i
moved from puerto rico, even though i did not want to. like all women in
my family, i had planned to be a stay-at-home mom.
TITLE: Principal, Vanguard integrated
so much for the original plan! i love the stimulation i get from work. i have Retirement Plan Solutions
the good fortune of working for a company that provides me with great opportu-
nities, support, and recognition. Throughout my career, i’ve learned five EDUCATION: St. Joseph’s University,
bachelor’s degree in accounting
key lessons:
Embrace opportunity. as a self-described worry-wart, i had to learn to deal FIRST JOB: Legacy Price Waterhouse, now
Price WaterhouseCoopers LLP
with risks. people at work and at home pushed me to take those risks, and for
that, i am grateful. The risk/reward formula has resulted in big gains for me. WHAT I’M READING: La Sombra del
Viento, by Carlos Ruiz Zafón
At some point, MY PHILOSOPHY: Treat others with

respect, laugh at yourself, be positive and
we need to accept who we are.

happy, push yourself.
FAMILY: i have two girls ages 8 and 10

and a very supportive husband and friend
INTERESTS: Food, reading, tennis, music,

Be self-aware. it’s important to learn from our mistakes, but harmful to and travel
dwell on what we’ve done wrong. at some point, we need to accept who we
are. Take advantage of tools that are available for feedback. listen with an open FAVORITE CHARITIES: United Way and
our parish
mind, and learn about how you are perceived. Know and use your strengths to
help others and add value.
Find your own balance. Early in my career, i defined balance as spending
COMPANY: Vanguard
equal amounts of time between work and personal activities. That’s an impossible
goal for most professionals. i’ve realized that the key wasn’t achieving equality, HEADQUARTERS: Valley Forge,
but figuring out what i can and can’t afford to miss. i may miss a field trip, or Pennsylvania
a soccer game, but i won’t miss a birthday, an awards ceremony, or a holiday WEB SITE: www.vanguard.com
show. balance is not about time; i must simply love my family every day.
Cherish friends and mentors. Early on, i tried to be friends with everyone BUSINESS: Financial services
and liked by everyone. That’s also impossible. pick your mentors and friends ANNUAL REVENUES: $2 billion
carefully—they should be those that are thrilled when they see you succeed,
and hold your hand when you fail. EMPLOYEES: 12,000
Treat people fairly. when i started my first job, some leaders threw phones
at people. it was a good lesson in what not to do as a leader. being logical,
patient and understanding is more helpful and effective than being harsh
and intimidating.

At Vanguard, diversity
is about more than color.
At Vanguard, we know diversity is more than just labels or

gender or the color of someone’s skin.
We believe in an unwavering, holistic commitment to diversity that resonates through every level of our team.
Diversity at Vanguard means:
• We respect the variety and differences among people across all categories and creeds.
• We put programs in place to foster diversity in the workplace—including monthly awareness activities,
diversity councils, and training activities for everyone from senior management to new hires.
• We partner with national professional organizations representing minorities and women.
• We actively recruit and promote a diverse workforce.
Most importantly, we value our employees for being themselves and for what they contribute.
Because in an environment that champions the unique value of each individual, diversity represents
unlimited potential.
To learn more
Connect with Vanguard > www.vanguard.com/careers ®
Vanguard is an Equal Opportunity Employer.
Vanguard, Connect with Vanguard, and the ship logo are trademarks of The Vanguard Group, Inc. © 2008 The Vanguard Group, Inc. All rights reserved.
Susan A. Roberts
W
Bausch & Lomb
“what do you want to be when you grow up?” For me, that question wasn’t a
big deal. My parents taught me that it didn’t really matter what you did for a
living, but whatever you chose to do, you had to do it well.
The success i’ve achieved in life has come from heeding that lesson.
TITLE: Vice President and
whether it was music, sports, college, law school, work, or being a mom, i Chief Compliance Officer
tried my very best to do whatever i did well.
how? by always working hard, being prepared, listening, learning, having EDUCATION: JD, Albany Law School,
Union University; BA, law & society,
courage, earning others’ respect and trust, and never forgetting who i was and business management adjunct,
what was important. when you combine that with a passion for what you do, Binghamton University
success is inevitable.
FIRST JOB: High school intern at iBM
WHAT I’M READING: Ike: An American
Use your passion to inspire others Hero, by Michael korda; How—Why How
We Do Anything Means Everything in
to do great things.
Business (and in Life), by Dov Seidman
MY PHILOSOPHY: “The quality of your life

is in direct proportion to your commitment
to excellence.”—Vince Lombardi
FAMILY: Wonderful husband, fabulous

i’m passionate about what my company, bausch & lomb, has been doing children—daughter 8, son, 6
for 155 years. we help people see. i have personally observed peoples’ lives
INTERESTS: Spending time with family and
change for the better because of what we do, and i’m proud of that. i’m also
friends, all sports, reading
passionate about my role in the company. as head of compliance, i help our
employees obtain the right results in the right way. i also remind them that no FAVORITE CHARITY: The United Way
matter what their job is, each of them makes a difference. Together, we perfect
vision and enhance life.
use your passion to inspire others to do great things. be the change you COMPANY: Bausch & Lomb
wish to see. Do not underestimate your ability to make a difference.
HEADQUARTERS: Rochester, new York
i can’t take full credit for my success. i’ve been blessed in so many ways
throughout my life and i have had the opportunity to learn from wonderful WEB SITE: www.bausch.com
people who believed in me. although i’ve thanked them along the way, the best
BUSINESS: Eye health products
way to show my appreciation is to believe in others, encouraging them to be
passionate about what they do and be the best they can be. ANNUAL REVENUES: $2.5 billion
whatever you do, do it well. be real. be kind. Enjoy each day. live a full
EMPLOYEES: 13,000
and happy life.

Vilma Salaverria
E
Aflac, Inc.
Everybody should have a mentor. at least that is what i believe helped me

achieve success and obtain my dream job as vice president of multicultural
marketing for aflac.
starting out as a high school math and science teacher and reaching the
TITLE: Vice President of Multicultural
apex of a global corporation has been a rewarding ascension for me, filled with Marketing at Aflac
the guidance of wonderful mentors who helped me achieve personal and pro-
fessional growth. EDUCATION: BBA in accounting and a
minor in management, University of Puerto
My introduction into aflac was as an administrative assistant for the com- Rico. Holds Health insurance Associate
pany’s Caribbean sales territory. Eventually, i became a coordinator for the (HiA) and Managed Healthcare Professional
(MHP) designations.
hispanic market and moved up through several positions. My venture as sec-
ond vice president of the management division and eventually vice president of FIRST JOB: Teaching high school math
client services was a blessing in disguise. There, i found new mentors and acquired and sciences.
new knowledge and skills about business implementation and customer service. WHAT I’M READING: The Latino Boom,
by Chiqui Cartagena; Beyond Bodegas, by
Jim Perkins; Human Sigma, by John Fleming
I believe that your life gets enriched and Jim Asplund; 212: The Extra Degree, by
S.L. Parker.
when you meet someone new. MY PHILOSOPHY: Depend on the Lord for
everything. He is the source of my strength.
FAMILY: Mother, father, two sons, one

in addition to receiving great career advice and achieving a well-rounded daughter-in-law, a future daughter-in-law,
and two grandchildren
professional background, having mentors helped me gain valuable knowledge
and allowed me to transition smoothly from one area to another throughout FAVORITE CHARITY: Any organization
that is committed to helping senior citizens
my career.
and disabled veterans
i believe that your life gets enriched when you meet someone new.
Therefore, i recommend fostering relationships with more than one mentor
to develop in several areas professionally and personally. also, i believe your
COMPANY: Aflac, inc.
chosen mentor doesn’t have to look like you or share your interests to be a good
mentor. your mentors can be individuals from the community, church, or the HEADQUARTERS: Columbus, Georgia
career field that you aspire to tap into.
WEB SITE: www.aflac.com
i am honored to be a mentor myself and to advise others that the worst
obstacle is a self-imposed one. My advice to those seeking career and personal BUSINESS: Voluntary benefits sold
at the worksite
progression is as follows:
• Have integrity. ANNUAL REVENUES: $15.3 billion
• Be honest.
EMPLOYEES: 5,000 corporate headquarters
• Develop relationships.
employees and 69,000 independent field
• Help others. force agents
• Take pride in what you do.
• Find mentors who will be honest, frank, and help you grow.
• Work hard and do your best at whatever your given assignment.

Barb J. Samardzich
I
Ford Motor Company
i am frequently asked about key strategies that have contributed to my success

in the workplace, particularly as a woman who has progressed through the cor-
porate chain in a very male-dominated field. There are four strategies that, as i
reflect on my own career, i typically highlight:
TITLE: Vice President, Powertrain Engineering
1. hone your craft. regardless of your field, gain substantial techni-
cal expertise in some area of your business. as you progress through roles of EDUCATION: BSME, University of Florida;
increasing levels of responsibility, your teams will rely on your knowledge, MSME, Carnegie Mellon;
MSEM, Wayne State University
experience, and judgment to guide and train them in their decision-making.
Expertise also provides the foundation for your credibility with constituents FIRST JOB: CAE/CFD analyst on
pressurized water reactor cores
inside and outside your company.
WHAT I’M READING: The Post-American
World, by Fareed Zakaria
When you are engaged in activities MY PHILOSOPHY: Over time, all problems
that excite and challenge you, can be solved.
work doesn’t feel like work. FAMILY: Married, two children
INTERESTS: Travel, running
FAVORITE CHARITY: Gleaners Food Bank,

Detroit, Michigan
2. Know your priorities. rather than trying to balance everything going on
in your life and having work, home, etc., all pulling on you at once, make sure
your priorities are clear. Those priorities will change throughout your career
COMPANY: Ford Motor Company
and life. sometimes it will be your career, at other times your family, etc. as
long as you deliver on your commitments, no one will question your priorities, HEADQUARTERS: Dearborn, Michigan
and having your priorities crystallized in advance of a potential conflict takes
WEB SITE: www.ford.com
tremendous stress off of you.
3. utilize mentors. having someone you can talk to who has “been there, BUSINESS: Automotive
done that” is invaluable in helping to guide you through difficult decisions and
work situations. Don’t limit yourself to one person, as various perspectives pro-
vide additional insight. however, do select individuals you respect enough to EMPLOYEES: 228,000
put their advice into action.
4. Enjoy what you do. when you are engaged in activities that excite and
challenge you, work doesn’t feel like work. if you do the math, we spend an
inordinate amount of our lives at or engaged in our work. The only way to
make this an enriching experience that spans your total working life is to feel
passionate about what you are doing and be convinced that at some level your
work is making a difference.

Jocelyn E. Scott
M
DuPont
Mentoring is first and foremost the art of listening, deeply. i believe that some of
the best advice and direction comes from within. Mostly when i mentor, i ask
questions to explore past experiences, desires, or concerns. i don’t believe a mentor
is necessarily someone wiser but someone who is available, caring, and trusted.
TITLE: Vice President, Engineering
The second foundation of mentoring is trust, a trust which allows one to
speak freely and candidly without the fear of being judged. a good mentoring EDUCATION: BS, Chemical Engineering,
pair has a certain chemistry, a connection, not necessarily because they are similar, Stanford; MS, Chemical Engineering, MiT
but because they respect their differences. Mentoring needs to be protégé-driven. FIRST JOB: Process Development Engineer
as a mentor, i find that i get back as much as i give. it gives me the ability to at DuPont
reflect on the differences and perhaps strengths of the protégé, perhaps things i
WHAT I’M READING: The Farming of
may want to emulate. Bones, by Edwige Danticat
MY PHILOSOPHY: Leave the little piece of
The only expectation of a mentor the world you touch every day better than
you found it. Act, don’t react. The only
is to listen or advise.
person who can make you mad is yourself.
“Victory creates hatred; defeat creates suf-
fering. Those who are wise strive for neither
victory nor defeat.”—Buddha
FAMILY: Extended family and my pets

it is important to differentiate a mentor from a sponsor. The only expectation
of a mentor is to listen or advise. a sponsor should represent or promote a per- INTERESTS: Trail running, reading fiction,
tennis, perennial gardening
son’s abilities. Mentoring is as effective peer-to-peer as it is by having a mentor at
a higher level. Mentoring is not networking. Too often colleagues seek a mentor FAVORITE CHARITY: Salvation Army
solely based on their position within the company. That mentor generally may
have the least amount of time to spend with them and their recent experience
may be too far removed to provide much empathy. a mentor in name only is COMPANY: DuPont
not a help.
Mentoring can have many different avenues of communication. i have no HEADQUARTERS: Wilmington, Delaware
idea how many people i currently mentor; i don’t keep track. some of my protégés WEB SITE: www.dupont.com
i have known for over 15 years, some a few months. i have mentored via
e-mail—sometimes successfully, sometimes not. i was a mentor in the first pilot BUSINESS: DuPont is a science-based
products and services company
year of MentorNet back in 1997/1998 and participated in that program for the
next 5 years. ANNUAL REVENUES: $29.4 billion
in closing, i believe mentoring is a responsibility incumbent on all leaders.
EMPLOYEES: 60,000

Kimberly L. Senter
D
Unilever
Developing functional and leadership expertise will be a defining characteristic

of organizations and teams that succeed. as companies become flatter, and more
responsibility is placed upon the shoulders of their managers, it is important to
equip professionals with a leadership tool kit. relationship building, maturity,
TITLE: Director, Category Management
and courage are among the most important components in my leadership tool
box; and continuous improvement in these areas will be critical to my success EDUCATION: BS in business administration,
as i move closer to the executive suite. Florida A&M University
The greatest lesson i have learned in business is the importance of relation- FIRST JOB: Territory manager,
ships. i began my career in sales, where my success was not based solely on my Warner Lambert
ability to master the job, but more so on what i could persuade others to do for
WHAT I’M READING: A New Earth, by
and with me. This humbling, yet important, lesson helped me to realize that Eckhart Tolle; The Bible
every person has a unique experience or perspective that must be considered in
MY PHILOSOPHY: Ensure that others
conjunction with my goals. The ability to influence is critical, as leaders must
i come into contact with discover and
be able to inspire others to move beyond their individual silos and to work develop their potential.
together towards a common vision.
FAMILY: Single, no children
...I have been blessed to work with people

INTERESTS: Travel, theatre, dance
who are smart, passionate and committed.

FAVORITE CHARITY: Boys & Girls Club
COMPANY: Unilever
an effective leader also possesses the ability to place her personal interests HEADQUARTERS: Englewood Cliffs,
aside and do what is best for the team. This requires maturity and selflessness. i new Jersey
am thankful that as unilever continues to change, it has provided me with new
WEB SITE: www.unileverusa.com
opportunities to lead larger teams. Further, as my sphere of influence increases,
i am committed to ensuring that our work force looks more like the market- BUSINESS: Home & personal care, foods
place in which we compete.
while people with similar backgrounds, experiences and personalities would
be a delight to work with, they may not provide a significant competitive advan- EMPLOYEES: 174,000
tage for the company in the long run. The excitement and real reward for me
comes from recruiting diverse people to be members of my team. it takes courage
to extend beyond cultural norms, but both my department and this organiza-
tion will reap the benefits of many different types of people contributing to the
achievement of our common goals.
Throughout my career, i have been blessed to work with people who are
smart, passionate and committed. My leadership style is a part of my profes-
sional brand, and my success will be determined to the extent i leave a place in
better shape than it was when i arrived.

Adding Vitality
to Life
Embracing differences, creating possibilities, growing together -- that’s what

diversity is all about. Unilever understands the importance of diversity and
that’s why it is a critical component of our business strategy and an integral
part of everything we value and do.
www.unileverusa.com
Sangeeta Gandhi Shah
H
Brooks Kushman PC
here are some simple principles that have guided me. Keep yourself open to
new experiences and adapt to changing dynamics. after working on patents
for five years, i took the opportunity to get involved in litigation, although i had
little experience and was the only woman litigator in our firm at the time. Taking
on that challenge opened up a new and rewarding dimension of the practice of TITLE: Shareholder, Member of
Management Committee, Director of
law. This same openness has helped me embrace the challenge of expanding our Human Resources
firm into asia. Don’t be afraid to try your hand at something new, to get out of
your comfort zone. Change can be transformative; it can expand our horizons and EDUCATION: Bachelor’s in chemistry and
economics, cum laude, kalamazoo College;
enrich our lives in immeasurable ways. JD, Wayne State University
FIRST JOB: Cashier at a kay Bee Toy store
Change can be transformative; WHAT I’M READING: Midnights with the
it can expand our horizons and enrich Mystic, by Cheryl Simone and Sadhguru
Jaggi Vasudev
our lives in immeasurable ways. MY PHILOSOPHY: Embrace every

challenge as an opportunity for personal
growth. Life is filled with unexpected and
challenging obstacles. How we handle
second, understand and maximize your strengths, while targeting your inter- these obstacles helps shape us as individuals
ests. Engage in candid self-assessment periodically to ensure that your strengths are and reveals meaningful lessons. if we are
being properly utilized. if you are able to align your interests and strengths and put able to handle these obstacles with some
ease, we can revel in the beauty of life and
them to work for you, you can strive toward your maximum potential. My abilities allow it to transform us along the way.
and varied interests have together facilitated a unique work/personal mix that is
deeply fulfilling. On the professional side, forging into asia, expanding my client FAMILY: Husband and daughter
base, and taking on new and expanding legal roles have proven stimulating, as has
INTERESTS: Hiking, yoga, swimming,
my involvement in our firm’s women’s initiative. On the personal side, my interest reading, travel abroad
in social activism has been realized through my role as the united Nations repre-
sentative for the isha Foundation, a non-governmental organization (NGO) based FAVORITE CHARITY: isha Foundation
in india that is at the forefront of education, environment, and health initiatives. i

also am involved with the leadership committee of the united states india political
action Committee. COMPANY: Brooks kushman PC
Third, the ability to look to mentors and learn from constructive criticism is
HEADQUARTERS: Southfield, Michigan
essential for one’s development. Mentors serve as professional guides and role models
to help us achieve our aspirations. likewise, constructive criticism helps us progress. WEB SITE: www.brookskushman.com
Fourth, be assertive when the situation demands. as director of human
BUSINESS: intellectual property and
resources and a member of the management committee, i am sometimes faced with commercial law firm
complex and uncomfortable tasks. when a difficult situation arises, it is essential
for someone to step up and take the necessary action, however difficult that may EMPLOYEES: 140
be. The person who takes care of these situations provides tremendous value to any
organization and satisfies a much-needed role.
Finally, with everything that you do, immerse yourself totally. as abraham
lincoln once said, “in the end, it’s not the years in your life that count. it’s the life
in your years.”

Michelle D. Shepherd
A
Bank of America
as the sixth of ten children in a close-knit family, i learned very early in life to
treat people the way i want to be treated. i also understood that everything had
to be shared—toys, clothes, trust, and the knowledge that comes from experi-
ence. perhaps most importantly, i learned that thoughtfully resolving conflicts
TITLE: East Division Executive
is essential in order to grow—and grow up.
i have been blessed with a number of wonderful mentors over the years who EDUCATION: BA in English literature,
believed in me. Their confidence was an inspiration and the spark that lit my Georgetown University
desire to test myself and see just how far i could go. Most of my mentoring FIRST JOB: Copywriter for internal
relationships have been informal, and the result of a leader watching me strug- advertising agency at predecessor bank
gle and wanting to help me succeed. i owe these friends a tremendous debt for
WHAT I’M READING: On Chesil Beach,
their generosity of spirit. ian McEwan
MY PHILOSOPHY: i believe in the expression
I learned that thoughtfully resolving “Opportunities are seldom labeled.” My

philosophy is that you’ve got to keep your
conflicts is essential in order to grow...

eyes and ears wide open to what is going
on around you and take advantage of
opportunities that present themselves. if
you’re too prescriptive about what might
be right or wrong for your career, you’re
sure to miss an opportunity.
an effective mentor isn’t afraid to be direct, honest, and tough. i have made
the most progress when i’ve had a sounding board, a person willing to be per- FAMILY: Husband, two daughters
fectly frank and tell it like it is; someone who appreciates unique strengths but
INTERESTS: Cooking, reading, spending
also understands weaknesses. time with my family
The best mentors have been those who were willing to tell me when i’d
FAVORITE CHARITY: The Mary Campbell
made a mistake and how i could have done better. Their honesty and integrity Center, a residence for the disabled in
made me stronger. with their help and guidance, i became more open-minded Wilmington, Delaware
and learned to never say no to an opportunity. i became a better student of the
business and overcame obstacles through collaboration and by valuing the tal-
ents of those who surrounded me. COMPANY: Bank of America
My teammates motivate me to succeed. i know they look to me for leader-
HEADQUARTERS: Charlotte,
ship, but i also want to be a mentor to them. i want to be a true advocate for north Carolina
their career desires and ambitions. if i can’t be their advocate, i owe it to them
to tell them why and to do something about it. i don’t limit my mentoring to WEB SITE: www.bankofamerica.com
those i work with directly every day. i work with talented individuals across the BUSINESS: Financial services
organization who demonstrate leadership potential. i want to understand their
challenges and seek shared solutions. it’s how we all learn and grow. ANNUAL REVENUES: $17.30 billion
EMPLOYEES: 209,000

Heidi Shyu
E
Raytheon Company
Earlier in my career, i was asked to lead the development of the next-generation

active array radar system on the most technologically-advanced jet fighter air-
craft in the u.s. military. The task seemed insurmountable at the time, because
we had a relatively short time to deliver this product at half the cost, half the
existing weight, and with better reliability than the current system. Technology and Research
Most people thought i was crazy to take that assignment. however, i chose
to approach the situation as an opportunity to do something important for my EDUCATION: BS, mathematics, University
of new Brunswick; MS, mathematics,
organization that would benefit the men and women in uniform who protect University of Toronto; MS, electrical
our nation. in the end, despite the early characterization of the project by my engineering, UCLA; engineers degree,
UCLA; UCLA Executive Management
team as “outrageous, ridiculous and impossible,” we completed the assignment Course; University of Chicago Business
three months ahead of schedule and exceeded all the customer’s goals. Leadership Program
FIRST JOB: Engineer on the Phoenix Missile
Consider seemingly overwhelming Program—Hughes Aircraft Company
situations as opportunities to WHAT I’M READING: The Jasons: The

Secret History of Science’s Postwar Elite, by
test your mettle...

Ann Finkbeiner
MY PHILOSOPHY: Strive for the highest

goal possible and push yourself beyond
your limits.
The point is, do not be afraid of challenges. Consider seemingly overwhelming
FAMILY: none
situations as opportunities to test your mettle and truly believe that you are
going to exceed your own expectations in the end. look at the bigger picture INTERESTS: Hiking and traveling
and figure out how all the pieces of the puzzle fit together before creating your
FAVORITE CHARITY: Doctors Without
action plan. Borders (www.DoctorsWithoutBorders.org)
i would advise every professional woman to seek out the assistance and
counsel of a mentor—someone who is at least two levels above you that has a
very good grasp of what success looks like. what are the things this individual
COMPANY: Raytheon Company
knows, but you don’t? what attributes do they have that you currently don’t
have, but are willing to learn? HEADQUARTERS: Waltham,
Massachusetts
you might also find it helpful to seek out an independent, 360-degree
assessment of your strengths and weaknesses by your managers, your peers, WEB SITE: www.raytheon.com
and your employees. Even if you feel that you have wonderful working relation-
BUSINESS: Defense, homeland security,
ships, in many cases, you’ll be very surprised about the feedback you receive information security
from individuals who interact with you most often. use this exercise as an
important vector check for your professional progression. ANNUAL REVENUES: $21.3 billion
Finally, learn and understand the importance of building and utilizing EMPLOYEES: 72,000
diverse teams of individuals to solve problems. The beauty of a team is that
every individual has a different background, knowledge base, education, and
set of experiences, which allows them to think differently and offer unique and
valuable perspectives. leverage that diversity of thought to your advantage.

Susan Silbermann
T
Pfizer
Two words are critical to the success of any leader in today’s business world:
thank you. For me, they are door openers—the first words you utter after a
hard discussion, a tough presentation, a heartfelt one on one. They say that no
matter what outcome, i have been fortunate to spend this time with you and
learn something i never knew before. For that, thank you. Worldwide Commercial Development
i have had opportunities to do more than my parents could have ever
dreamed for me. On my father’s side of the family, i am a first generation EDUCATION: BS, biology, and BA, French,
Tufts University; MBA, new York University
american—he came to the united states to escape Nazi Germany at the age of Stern School of Business, Marketing and
seven. he was thankful for the chance to be reunited with his family, to go to international Business; MA, new York
University Graduate School of Arts and
both college and graduate school, and to open a small engineering business in Sciences, French studies
his adopted country.
FIRST JOB: Copy editor under contract to
the national Cancer institute
I have had opportunities to do more WHAT I’M READING: The Omnivore’s
than my parents could have ever

Dilemma: A Natural History of Four Meals,
by Michael Pollan
dreamed for me. MY PHILOSOPHY: it’s not about where i

go, but who i can bring along with me for
the ride. no matter what your job or level,
people matter more than projects every
On my mother’s side, i am the first person to have gone on to a higher time. Be gracious, firm and understanding—
and always, always be yourself.
education. My mother completed high school and rose to a senior level posi-
tion in a department store in baltimore, Maryland. she was thankful for the FAMILY: Domestic partner and 2 pugs
chance to travel the world, to interpret what would be fashionable to wear in
INTERESTS: Canine agility (a competitive
the 70s, and to become an executive—a very rare opportunity for any woman sport!), reading, swimming, skiing
at that time. both my parents inspire me to remember not only from where i
come, but to make sure that no one feels left behind on my life’s journey. FAVORITE CHARITIES: Guiding Eyes
for the Blind and
For the past 20 years, i have taken this inspiration to the pharmaceutical Pulmonary Hypertension Association
industry, marrying a love of science with an interest in global business issues.
sitting with scientists, physicians, marketers, lawyers, and accountants is an
COMPANY: Pfizer
everyday event for me and the teams i lead. respecting all that expertise and
ensuring that we leave having thanked each other for our views and input have HEADQUARTERS: new York City
been keys to success.
WEB SITE: www.pfizer.com
i am proud to be a leader at pfizer. For the opportunity to grow and to help
others do the same, i would like to just say two simple words: thank you. BUSINESS: Pharmaceuticals
EMPLOYEES: 85,000

Catherine Smith
I
Motorola
i owe my success to several mentors and teachers. but my heroes—the people

who made the greatest impact on my path to success—are my parents. since
i can remember, my parents said there were no limits to what i could do.
No surprise, my father was the only black in his graduating class at harvard
TITLE: Vice President and Lead Counsel,
business school in 1948. My parents’ perseverance and encouragement inspired Law Department
me to achieve my dreams and never seek second-best.
Throughout my legal career, i have gravitated towards challenges. i seek out EDUCATION: Bachelor’s degree in political
science, University of Virginia; Juris Doctor,
challenges as they often bring about opportunities for growth and advancement. Georgetown University Law Center
while diversity can bring challenges to an organization, it is also a powerful
FIRST JOB: Associate with the
agent of change.
Bell, Boyd & Lloyd law firm in Chicago
WHAT I’M READING: The Story of Yiddish,
Working with people from different by neal karlen
backgrounds has enriched my life... MY PHILOSOPHY: All things are possible

to those who believe.
FAMILY: Husband, son and daughter
INTERESTS: Slow strength training;

baseball (i root for the Mets and the White
i believe that a company can only be successful if it fully embraces diversity and Sox); Gospel music
inclusion. Motorola’s customers circle the globe, representing every imaginable
demographic background. we’ve learned that when the benefits of diversity are FAVORITE CHARITIES: Wheaton Christian
Center, eta Creative Arts Foundation
championed within the company, we are successful in the global marketplace.
i am extremely proud of the diversity within the law department and my own
team, which crosses many cultures and ethnicities.
COMPANY: Motorola
in my job, i have put teams together across the globe. i’ve traveled around
the world, and brokered deals with people whose cultures are very different HEADQUARTERS: Schaumburg, illinois
from mine. you have to communicate effectively and work to find common
WEB SITE: www.motorola.com
ground, critical skills for a lawyer and a manager. working with people from
different backgrounds has enriched my life, driving me to be a better member BUSINESS: Telecommunications/
of the communities to which i belong. Wireless/networks
at Motorola, i’m co-chair of the company’s black business Council—just ANNUAL REVENUES: Motorola had sales
one of many employee diversity councils across the company. The council provides of US $36.6 billion in 2007
a channel for employees to share work experiences and learn from others. we also
EMPLOYEES: 66,000
work to support charities and community organizations that promote diversity.
Outside of the office, my husband and i regularly volunteer to engage at-risk
youth and young adults. we recently hosted a seminar at our home for more
than 40 high school students from the inner-city. we talk with kids about over-
coming obstacles, staying in school, and making good decisions. sharing time
with these promising students has been an immeasurably rewarding experience.
i truly believe that with every bit of my success is an obligation to inspire the
next generation to greatness.

Karen Sock
O
Grand Biloxi Casino, Hotel & Spa
Over the years, i have learned first-hand the importance of mentoring. i have
benefited greatly from the support of leaders at all levels of the organization. i
have been fortunate to also have role models in my family and in the various
communities in which i have lived and worked. The wisdom others shared
with me greatly assisted me in achieving my career goals. as a result, it is a and General Manager
priority in my professional life to help guide others to achieve their personal
and professional goals. EDUCATION: Attended Cuyahoga
Community College, Wright State University,
The casino industry has given me the opportunity to work in several different LeMoyne Owen College and
locations and markets. i have met and mentored many talented young leaders Jackson State University
during my career. it is always rewarding to receive a call and hear of a significant

FIRST JOB: Gift shop clerk at Associated
accomplishment a mentee has achieved. i keep in contact with many former inns & Restaurants Company of America,
co-workers and employees that live all over the country who still call and seek Cleveland, Ohio.
advice and counsel. Today i opened my mail to find a book entitled Fanatically WHAT I’M READING: Monday Morning
Relentless Customer Service, by Calvin stovall. Calvin was a student and employ- Choices—12 Powerful Ways to Go from
ee of mine back in the late 1980s, and we still keep in touch. Everyday to Extraordinary, by David Cottrell
MY PHILOSOPHY: My philosophy is
firmly grounded in always ensuring that
We must lead by example, treat others everything i do is right for my family, my

community and my company as well as the
with respect and dignity, employees that support me each and every
day. Giving back to the community where
and be honest and straightforward...

i live and work along with developing and
supporting my staff to achieve their
personal and professional goals are
responsibilities i embrace.
an important part of mentoring is modeling. i have learned many important FAMILY: Husband, one daughter
lessons on leadership by watching how other great leaders carried themselves
INTERESTS: Travel, dancing, entertaining
and conducted business. it is important to remember that, as leaders, others
are always watching us. we must lead by example, treat others with respect and FAVORITE CHARITY: Gulf Coast
dignity, and be honest and straightforward in our dealings. successfully provid- Renaissance Corporation, a non-profit
private corporation dedicated to
ing critical feedback and sometimes delivering news that is not popular is the facilitating the rebuilding of affordable
true test of a good leader. housing on the Mississippi Gulf Coast after
Mentoring also takes place in group settings. My leadership team routinely Hurricane katrina
discusses and debates important business decisions. Team members challenge

each other, bring perspective, and learn. we hold ourselves and each other
COMPANY: Harrah’s Entertainment
accountable to perform.
Mentoring is an integral part of being a leader. by being approachable and HEADQUARTERS: Las Vegas, nevada
building strong relationships with all employees, i believe i have built a strong
WEB SITE: www.harrahs.com
culture where employees are vested in the business and know they are an
integral part of its success. BUSINESS: Entertainment, hospitality
EMPLOYEES: 85,000
After this story was written, Karen Sock left the company to pursue other interests.

Teressa Szelest-Shah
I
BASF SE
i was very fortunate early in my career at basF to have a number of senior

managers guiding my career and giving me advice. One of the most memorable
conversations from those early years surrounded the issue of how i viewed
myself and what i really wanted career-wise. sounds simple, right? but i can TITLE: Group Vice President, intermediates
tell you that all these years later, those two questions follow me, quite simply
EDUCATION: BS, chemical engineering,
because i am not the same person as i was back then. Rensselaer Polytechnic institute
Continually taking stock of who i am and what i really want was a key factor
in determining how i went about seeking mentoring and who i sought out. FIRST JOB: Temporary employee;
BASF Corporation; EHS department
sometimes it was people who were in similar situations. Other times i sought
out someone i’d met from another company. WHAT I’M READING: Big Russ & Me,
Father and Son: Lessons of Life by
Tim Russert
The key is knowing how to apply MY PHILOSOPHY: Find the balance and
the various kinds of mentoring to the have fun doing it.
person you are and want to become. FAMILY: Husband, iqbal, and two
daughters, 14 and 6
INTERESTS: Travel/vacationing
but what is mentoring anyway? FAVORITE CHARITY: United Way
is mentoring the coaching you receive through a transitional or tough phase

of your career? Can it come from someone who inspires you, even if you see
that person only once? Or does it come through a guru, a yoda-like person? COMPANY: BASF SE
Does mentoring come from someone who doesn’t really have a particular vested
HEADQUARTERS: Ludwigshafen, Germany
interest in your career and most likely doesn’t even work in the same company,
but who you trust explicitly? WEB SITE: www.basf.com
My answer to all of these questions is a resounding “yes.” but the “what” of
BUSINESS: Chemicals
mentoring is only part of the question. The key is knowing how to apply the
various kinds of mentoring to the person you are and want to become. ANNUAL REVENUES: $80 billion
as mentors and mentees, i feel it is most important to raise self-awareness.
EMPLOYEES: 95,000
if this element is missing, we run the risk of misapplying mentoring opportunities
and resources. while someone early in their career might benefit from examining
competency profiles and how those fit with company expectations, a mid-career
employee might find great value in exploring cross-business or cross-functional
networking opportunities.
There are many facets of mentoring and each one has its own place and time.
The trick to gaining the most value from mentoring will come with the wisdom
of knowing when to apply each. The success of this, in turn, is dependent on your
ability to remain open-minded to personal appraisals and to really know yourself.

Barbara A. Taylor
I
BDO Seidman, LLP
i have worked for bDO seidman for 14 years, serving as lead general counsel for
the last six years. a few years ago, the CEO asked me to spearhead two new firm
strategies—bDO Flex and the bDO women’s initiative. i accepted the leadership
role in service to an organization about which i care deeply. in the end, i have benefited
TITLE: General Counsel;
much more than i expected to in terms of personal and professional growth. Chair, BDO Flex and BDO Women’s initiative
The unique combination of legal counselor and change driver has opened my
eyes to a few important lessons about success. EDUCATION: JD, Georgetown University;
BS, accounting, University of Delaware
During challenging times,

FIRST JOB: kitchen aide at a nursing
home. i was promoted to cook’s helper in
the middle of the summer, and i was very
look to past experiences and to those proud, because it meant i didn’t have to
wash the dishes anymore.
you respect for guidance. WHAT I’M READING: Atonement, by

ian McEwan
MY PHILOSOPHY: To whom much has

Take risks to champion an issue that’s important to you. as a wife, mother, been given, much will be required; to
community volunteer, and executive, i could not have achieved success without the whom much has been entrusted, even
flexibility to manage where and when i get my work accomplished. Transitioning more will be demanded.
from a personal user of flexibility to the firm-wide leader of bDO Flex required me FAMILY: Married, with 3 children—two
to step outside of my area of expertise and take a risk. in the end, i have learned daughters, ages 8 and 11, and a son
who is 5.
about building a strategy from the ground up and have helped create a cutting edge
approach to flexibility that benefits the firm and all of our employees. INTERESTS: My kids, running,
A commitment to change benefits everything you do. Change, both personal movies, books
and organizational, is messy. however, it’s the only way to survive in a fast-paced,
FAVORITE CHARITY: Habitat for Humanity
ever-evolving world. both bDO Flex and the bDO women’s initiative are about and my church
culture change and shifting individual beliefs and assumptions about the workplace.
whether it is a small change like planning a networking event with female clients
or something more significant, such as asking people to dialogue about gender COMPANY: BDO Seidman, LLP
stereotypes, re-imagining our firm is what will keep us thriving.
During challenging times, look to past experiences and to those you respect
for guidance. as the General Counsel, much of my time is spent on difficult, high WEB SITE: www.bdo.com
stakes problems—especially during the recent years of upheaval in the accounting
BUSINESS: Accounting and consulting
industry. in the midst of a new regulatory landscape, there were times i didn’t know
the answers when others were looking to me to lead. The two best sources of guidance ANNUAL REVENUES: $659 million
i found were lessons i learned during other challenging times, and reaching out to
EMPLOYEES: 3,020
trusted advisors and colleagues. leaders do not have to know all the answers and
they do not have to lead alone.
i feel very blessed to be at a point in my career where i can reflect on my
accomplishments. i look forward to continued risk-taking, discomfort, challenges,
and guidance from peers.

BDO Seidman, LLP congratulates our partner
and general counsel, Barbara Taylor, and all of
the Women Worth Watching in 2009.
Driving Opportunities,
Opening Doors
At BDO Seidman, LLP, these foundational goals of our
Women’s Initiative reflect our dedication to the development
and growth of all our people. Fostering a diverse,
collaborative culture that embraces individual strengths is
a core philosophy of our firm. We are proud to be in the
company of others who share a similar commitment.
www.bdo.com
Bronwen R. Taylor
M
Stryker Corporation
My career has travelled many paths and my destination is still not certain. i
enjoy the attraction of the unknown but also having the courage and skill to
indentify and seize opportunities when they arise. i have been approached for
all my roles with my choice being influenced by those i work with and respect.
TITLE: Vice President
i started my career as an accountant in Coopers & lybrand (now internal Audit and Compliance
pricewaterhouseCoopers), australia, and expected to be a partner. at age 27,
i was managing a group of 47 accountants in london, the youngest person EDUCATION: Bachelor of Business,
accounting; MBA and Fellow of the institute
appointed to this position, female and australian. at age 30, i relocated back to of Chartered Accountants, Australia
australia and joined a global mining company. This opportunity allowed me to
FIRST JOB: newsagent at age 13, filling in
start taking all the good business practice advice i had been giving my clients.
for the full time staff on school holidays.
WHAT I’M READING: Edward Rutherfurd’s
I made decisions based on the heart, London
the head, and my core values.

MY PHILOSOPHY: Make every day count
and don’t forget to have fun.
FAMILY: My husband Sep, who followed

me to the USA, and our supportive families
based in Australia
i left the mining company to take a finance company through an ipO. INTERESTS: Meeting new people, travel
This career move was short as my values were not aligned to the organization. and great food
i had lectured on ethics and never expected to be in the situation where my
FAVORITE CHARITY: Breast Cancer
values would be challenged. My next role, in 2000, was CFO for stryker south Research Foundation
pacific, a division of stryker—an easy choice given the sterling reputation of
stryker. During this role i developed and implemented a compliance program.
in 2006 i moved to the usa as stryker’s chief compliance officer to build COMPANY: Stryker Corporation
the global compliance program. The business skills gained over the years helped
me establish the compliance framework and infrastructure needed to support HEADQUARTERS: kalamazoo, Michigan
the business. This role gave me the opportunity to be a change agent and to WEB SITE: www.stryker.com
partner with great people from many different cultures. i have found myself in
an informal mentoring role to divisional compliance officers. More recently, my BUSINESS: Medical devices, orthopedic
implants and medical equipment
role in stryker has expanded to include internal audit, a natural fit with existing
compliance responsibilities. ANNUAL REVENUES: $6 billion
My career has changed course based on a blending of personal and family
EMPLOYEES: 16,500
needs. i made decisions based on the heart, the head, and my core values.
Colleagues i have worked with are now dear friends and advisers whose views
i cherish, and i have learned that some skills come with time and experience.
looking back, my career choices have all contributed to my current
professional standing.

Carrie Teffner
I
Sara Lee Corporation
i used to think that i was really lucky. i’ve had so many great opportunities.
That had to be luck, right? some of it was, but i also know that my success has
also come from my beliefs:
• Always do your best. I was taught early that if you’re going to do
something you need to do it to the best of your ability. anyone can Chief Financial Officer—Household and
be mediocre. Body Care
• Do the right thing. Sara Lee has a Global Business Practices program
EDUCATION: BS in business administration
with a mirror test. simply put, if you do something, will you be able to and MBA from University of Vermont
look at yourself in the mirror and feel good? being ethical isn’t hard.
FIRST JOB: At 11, i started working in our
• Trust your instincts. I was once hired to lead a team where I had none of
family convenience store as cashier and gas
the technical skills of those i would be managing. The advice i was given station attendant. First job with a paycheck,
was to trust my instincts and my common sense and i would succeed. age 15, dishwasher at a summer resort.
WHAT I’M READING: The Known World,
Be flexible. Not everything

by Edward P. Jones
MY PHILOSOPHY: Always do your best,
happens the way you want it to. do the right thing, trust your instincts, face
your fears, give back, be flexible. At work,
do a job because you want to, not because
you have to; have fun every day.
• Face your fears. There have been times when I was presented a new FAMILY: Husband of 15 years, Chris, and
13-year old daughter
opportunity and i was afraid that i couldn’t do it. i realized that my fear
was a sign that i was being pushed out of my comfort zone. These INTERESTS: Reading and fitness
challenges were always the ones that helped take me to the next level.
FAVORITE CHARITY: Girls Scouts of Chicago
• Give back. It is extremely rewarding to see the success of those that I have and Greater Chicago Food Depository
managed and mentored. One of my goals is to hire people smarter than
me and then spend time helping to develop them. The key is to know
when to get out of their way so they can move ahead.
COMPANY: Sara Lee Corporation
• Be flexible. Not everything happens the way you want it to. I’ve always
evaluated each opportunity by assessing what i would learn from it and HEADQUARTERS: Downers Grove, illinois
if i would enjoy it. if i have those things, it is worth it regardless of level,
WEB SITE: www.saralee.com
title, or location.
One of my first managers instilled in me that you should do a job because BUSINESS: Consumer packaged goods
you want to, not because you have to. ultimately you are in control of your
own life and you will be successful if you are doing what you enjoy and are
passionate about. EMPLOYEES: 51,000

Bentina Chisolm Terry
I
Gulf Power Company
i believe that making long-term choices is what leads you to a successful and
fulfilling career. it is much easier to stand back and talk about what you want
and where you want to be than actually do the work to get there. Everything
you do is ultimately your choice and not a result of what other people say or
TITLE: Vice President, External Affairs and
do to you. Corporate Services
you may find yourself in situations that are not totally in your control, but
how you handle or respond to those situations is your choice. all of the choices EDUCATION: JD, University of Michigan
Law School; BA in English, north Carolina
i have made in my life have led me to where i am today. For example, i chose State University
to take positions throughout my career that weren’t always promotions, but
FIRST JOB: Clerk for north Carolina
they were jobs within an organization where i knew i wanted to be and where i
Supreme Court Justice Henry Frye
knew i would learn new skills that i could take with me to the next level of my
career. My long-term goal was to have a satisfying job where i could make an WHAT I’M READING: All the King’s Men,
by Robert Penn Warren
impact. with that goal in mind, i made choices that brought me to where i am
today in my career. MY PHILOSOPHY: We make choices every
day, whether we mean to or not, that
direct and focus our lives. We must actively
All of the choices I have made in my

be the masters of our fate.
life have led me to where I am today.

FAMILY: i am married and have two dogs.
INTERESTS: i enjoy reading, weight training,

running, playing golf, and traveling abroad.
FAVORITE CHARITY: i don’t have one

i never asked to be an executive at southern Company, but the skills and charity that i view as more worthwhile than
knowledge i gained from working in various parts of southern Company, such any other.
as Georgia power and southern Nuclear, helped me really understand all sides
of the business and prepare me for the role i am in today. what keeps you
good at what you do is being where you want to be and where you choose to COMPANY: Gulf Power Company, a
subsidiary of Southern Company
be. looking for jobs you enjoy and learning from and excelling in those roles
(nYSE: SO)
will direct you to a fulfilling career that is right for you.
HEADQUARTERS: Pensacola, Florida
WEB SITE: www.gulfpower.com
BUSINESS: Electric utility
ANNUAL REVENUES: Gulf Power revenue:

$1.2 million. Southern Company revenue:
$15.2 billion
EMPLOYEES: Gulf Power: 1,408

Southern Company: 26,000

Sarah Thornton
W
Bank of the West
when people ask me for career advice, i tell them they should develop a strong
work ethic, follow their passion, and strive to build and maintain positive
relationships throughout their personal and professional lives.
a strong work ethic has been part of my nature from my first job as a teenager
TITLE: Executive Vice President,
scooping ice cream to my current position as executive vice president, chief marketing Chief Marketing Officer
officer for bank of the west, one of the largest banks in the united states.
when i decided to attend college at the university of Oregon, my father EDUCATION: University of Oregon,
Eugene, Oregon. BA, telecommunications
agreed on the condition that i pay the added cost of out-of-state tuition and that and film
i graduate in four years. i was determined to attend school in Eugene, so i had to
FIRST JOB: Serving ice-cream at
work several jobs while achieving my degree in telecommunications and film.
Baskin-Robbins
...be able to focus on what you

WHAT I’M READING: Water for Elephants:
A Novel, by Sara Gruen
are truly passionate about. MY PHILOSOPHY: Follow your passion

and make people and relationships a
priority in all aspects of your life.
FAMILY: Husband and two

Throughout my career, i have always endeavored to learn from my colleagues four-legged kids
and mentors. at my first job out of college, i started at the bottom, learned all INTERESTS: Travel, food and
that i could, and then rose through the ranks over a ten-year period. Today i am cooking, friends
still in touch with many of the people i worked with there. in fact, a recommen-
FAVORITE CHARITY: Sonoma Land Trust
dation from my very first manager took me to my current position. (www. sonomalandtrust.org)
i think it is important to cultivate lasting relationships, because you never
know when you may be able to help someone you have respected in the past.
To develop a network of professional contacts, it helps to have diverse COMPANY: Bank of the West
experiences early in your career. i think it’s great to gain experience through
a variety of jobs that interest you and work with different people in different HEADQUARTERS: San Francisco, California
environments to identify and be able to focus on what you are truly passionate WEB SITE: www.bankofthewest.com
about. During my career in marketing, i’ve worked as a senior executive at
Coca-Cola, The Gap, Eddie bauer, and borders Group, inc. prior to joining BUSINESS: Banking and financial services
bank of the west, i managed brand strategy for various divisions of Microsoft, ANNUAL REVENUES: $2 billion
hewlett-packard, and radio shack at hamilton partners as client services director.
These experiences have shaped me and my career and i continuously draw on EMPLOYEES: 9,700
the friendships that i have developed along the way.

Sheri L. Thureen
T
CSC
To be successful in today’s corporate world, i believe you must have integrity,

respect for people, a desire to continue to advance your education, and a
commitment to teamwork. you must set high standards for yourself and deliver
what you promise. i also believe you need to find a strong mentor.
TITLE: Vice President, CSC Defense Division
i have been fortunate to have many mentors over the course of my career
who took real interest in furthering my capabilities and my career. These mentors EDUCATION: BA, computer science,
have encouraged me, given me honest feedback, and helped me to value a Concordia College;
MBA University of Delaware
balanced approach to work and personal life. This experience has helped form
the principles that continue to guide my career. i believe that finding the right FIRST JOB: Systems Analyst for DuPont
mentor can make a world of difference in helping you develop the required
WHAT I’M READING: Wikinomics: How
leadership skills to become a future leader in the organization. Mass Collaboration Changes Everything, by
Don Tapscott and Anthony D. Williams
...finding the right mentor can make MY PHILOSOPHY: Find the fun in
everything you do.
a world of difference... FAMILY: Husband Dean; two daughters
INTERESTS: Family time
FAVORITE CHARITY: Make-A-Wish

i also believe it is important to take advantage of the programs that will Foundation
help you continuously improve your skills and support your advancement.
These include online training, leadership development programs, formal
educational courses and joining external organizations. industry organizations
COMPANY: CSC
and networking groups provide tremendous opportunities to meet people and tap
into expertise within and around your industry. being proactive and developing HEADQUARTERS: Falls Church, Virginia
a strong network will help you develop a solid support system that will aid in
WEB SITE: www.csc.com
both your personal and professional success.
lastly, promoting teamwork and learning how to foster teamwork are critical BUSINESS: information technology services
to succeeding in today’s corporate environment. i believe you need to lead by
example and demonstrate a strong commitment to teamwork. Teamwork is all
about learning to be collaborative, flexible, and committed to the success of EMPLOYEES: 91,000
the organization. as leaders, it is essential to delicately balance the needs of the
organization with the needs of the individual’s career so that a win-win situa-
tion is achieved. Finding the right balance and treating people with respect will
strengthen the teamwork and ultimately lead to outstanding business results.
This will also position you well for further career advancement.

Gena P. Trimble
A
Salt River Project (SRP)
as i look back on my career, i see it as a series of opportunities. Every success

i’ve experienced was an opportunity seized and acted upon.
it actually goes back to school days, when my parents insisted i take as
many math classes as were offered. My parents had high expectations for me. it
TITLE: SRP Communications and
was difficult and didn’t appear much like an opportunity at the time, but those Community Relations Manager
expectations were the foundation of my future success.
armed with self confidence and analytical skills, i took computer science FIRST JOB: Cashier when i was 16 at W.T.
Grant Co. in Sparks, nevada
courses—a new and exciting territory for women in the early 1970s. Those
classes provided me the opportunity to teach high-level mathematics and com- WHAT I’M READING: A Fine Balance, by
Rohinton Mistry, and The Sparrow, by
puter programming in a new high school. a few years later i earned a master’s
Mary Doria Russell
degree in industrial engineering, which eventually led me to salt river project.
MY PHILOSOPHY: Leadership requires
...always make time for those you

commitment, self confidence, and generosity.
FAMILY: Husband, Phil Ordway; son,
love—it’s just good for your soul. Roger Trimble; daughter-in-law, Fiorella;
one grandson
INTERESTS: Snow skiing, golf, piano,

reading, exercising
During my years at srp, i have planned for facilities to house corporate FAVORITE CHARITY: United Way
growth and managed srp’s land Department. Today, i work in a different
capacity, managing srp’s communications and community relations. as an
added bonus, srp has given me the chance to be involved in the nonprofit COMPANY: Salt River Project (SRP)
community. There’s no substitute for the growth in character and compassion
HEADQUARTERS: Phoenix, Arizona
as a result of volunteering.
Opportunity is often veiled, and it takes practice and courage to identify it WEB SITE: www.srpnet.com
and act on it. Other tools that i would like to share are:
BUSINESS: SRP is the largest provider of
Patience. Take the time to observe and listen.
electricity to the greater Phoenix area. SRP
Perseverance. you can’t win all the time. when you don’t, pick yourself up is also the area’s largest supplier of water.
and get back in the game.
ANNUAL REVENUES: $2.63 billion for 2007
Communication. you must be able to communicate at all levels, whether
it’s in writing or orally. EMPLOYEES: 4,800
Analytic Strength. This is the great equalizer and an invaluable skill.
Self confidence. This underpins the generosity and loyalty necessary
for leadership.
i’ve also learned that life isn’t always fair and if you’re constantly looking at
the scoreboard, you’re only handicapping yourself. Don’t sweat the small stuff
and avoid being a martyr. Make decisions that are best for you, and always
make time for those you love—it’s just good for your soul.
Finally, i’ve found there’s no substitute for rolling up your sleeves and
pushing yourself to do your best. if it feels difficult, you’re probably doing all
the right things. Enjoy the journey.

Every day, SRP meets the Valley’s demands for power.
But what about tomorrow? SRP constantly works to
ensure we have clean, efficient power for generations
to come. That’s why long before it was popular,
SRP researched and invested in renewable energy.
As a result, today SRP’s energy mix includes solar,
geothermal, wind and hydro. To make these energy
OUR MOST IMPORTANT sources more accessible, SRP’s EarthWise program
CUSTOMERS offsets the cost of installing solar in your home. And
that’s good for all our customers – today and tomorrow.

CAN’T EVEN REACH To learn more about green energy, get involved at
THE LIGHT SWITCH YET. srpnet.com/renewables.

Lynne Fischman Uniman
I
Andrews Kurth LLP
i entered the practice of law in 1979, young, scared, and doubtful of my ability.
as one of only a handful of women in a profession and a practice dominated
by men, i was intimidated to say the least. with few female mentors to guide
me, i relied for assistance upon the men around me who knew what it took to
TITLE: Partner
succeed. Many were sincerely helpful; others were actually inadvertently so.
in that day, associates, both male and female, were treated with less regard EDUCATION: BA, new York University,
than they are today. we were commodities that could be replaced in a heart- summa cum laude, Phi Beta kappa;
LLM (taxation), new York University;
beat, yet we all wanted the coveted “wall street Firm” training and prestige. JD, cum laude, Brooklyn Law School
Frequently, i’d be summoned into a partner’s office with no warning and no
FIRST JOB: Legal: Office of the Chief
explanation of what was needed. immediately, i’d climb up the stairs and
Counsel internal Revenue Service;
report to his office, only to be sent down again to retrieve a stack of files. upon non-legal: Salesperson at B. Altman & Co.
returning, i’d be sent back down for another stack. i didn’t need a gym to stay
WHAT I’M READING: Pride and Prejudice,
very fit in those days. by Jane Austen
MY PHILOSOPHY: never give up.
You have to know what is expected FAMILY: Married with two children, a
of you, then go the extra mile. daughter and a son
INTERESTS: Reading classic literature,

interior design, and travel
Other times, i’d be called into a partner’s office, only to sit and wait, often FAVORITE CHARITY: Bide-A-Wee
Association
for long stretches of time, while he finished whatever business he was in the
middle of. it may sound demeaning today to be treated as part of the furniture
or wallpaper, but it was the best training i could have received.
COMPANY: Andrews kurth LLP
The partners, without intending to mentor, train, or guide, were allowing
us, the lowly associates, to listen in on high-level conversations that we would HEADQUARTERS: Houston, Texas
never have been privy to otherwise. and thus, i learned to practice law—on
WEB SITE: www.andrewskurth.com
my feet, going up and down the stairs, and sitting in a partner’s office like an
ornament on his desk. BUSINESS: Law firm
The advice i would give to young professionals today is to try to learn from
whatever experiences are offered to you. because i felt that i was treated
differently for being female, as a manager i learned to treat all employees with EMPLOYEES: 882
respect, regardless of gender or title. you have to know what is expected of you,
then go the extra mile. and most of all, make others feel confident and
comfortable when a matter is in your hands.

$POHSBUVMBUJPOT
-ZOO1JLF
1SFTJEFOU $BQJUBM0OF#BOL
$BQJUBM0OFJTQSPVEUPDPOHSBUVMBUF-ZOO1JLF
QSFTJEFOUPG$BQJUBM0OF#BOL GPSCFJOHSFDPHOJ[FE
BTB8PNBO8PSUI8BUDIJOH&WFSZTJOHMFEBZ
-ZOOTMFBEFSTIJQQPTJUJWFMZJNQBDUTPVSDVTUPNFST
PVSBTTPDJBUFTBOEUIFDPNNVOJUJFTXIFSFXF
MJWFBOEXPSL
X X XD B Q J U B M P O F D P N
Christine W. Wallace
I
NCR Corporation
is it possible to have a great career and still be a good wife, mom, and daughter?
i’ve been asked that question many times, and i also have teenagers, so it’s a
topic i’ve thought about a lot. My answer is “yes.” as someone who leads a
10,000+ person, global service organization, and who believes that family matters
most, i’ve learned some important lessons about combining family and career. nCR Worldwide Customer Services
First, there’s no substitute for hard work. My father formed my strong
work ethic. Once he picked me up from work and asked, “Did you make any EDUCATION: MBA in banking and finance
money for the company today?” My response was, “i just attended meetings FIRST JOB: Pricing analyst
today, Dad. i don’t think i made any money for the company.” he replied,
“Then why did you bother going to work?” so he was tough, but he was also WHAT I’M READING: The Appeal, by
John Grisham
very proud of what i accomplished.
MY PHILOSOPHY: From a personal stand-
point, you have to live your life with honesty,
...enjoy the journey while it’s happening, morality and integrity. What matters most
in life is family, and not the stuff that swirls
because that’s all you get.

around us every day. From a business
standpoint, my number one focus is driving
shareholder value.
FAMILY: Husband, teenage daughter

and son
second, get it done. Mark hurd, who left NCr in 2005 to lead hewlett-
packard, became my boss several years ago when i moved from a financial leader- INTERESTS: Spending time with family
ship role to a sales leadership role. Mark taught me the importance of delivering
FAVORITE CHARITY: Wright State
results. Too often in the business world, people revisit an issue a thousand times University Foundation
and, in the end, nothing happens. Mark taught me how to get stuff done and
move on to the next task.
Third, your spouse or partner needs to be supportive. i have been very COMPANY: nCR Corporation
fortunate in this regard. There is a lot of pressure in the business world and
your partner needs to have a strong ego because there is going to be conflict. if HEADQUARTERS: Dayton, Ohio
you have someone who is always whining that you are working too much, then WEB SITE: www.ncr.com
it’s going to be tough on both of you.
Fourth, put something back. it can’t be all about the career or the money. BUSINESS: Global technology provider
it’s about helping others to be successful, whether that’s the employees who ANNUAL REVENUES: $5 billion
look to you for leadership or the people in your community.
Finally, enjoy the journey while it’s happening, because that’s all you get. EMPLOYEES: 20,000
Quit worrying about what will happen three years from now. Just put one foot
in front of the other, and you’ll be able to get through the hard times and enjoy
your life.

FOCUSING ON CUSTOMER SATISFACTION:
HELPING OTHERS TO BE SUCCESSFUL
As a business leader, Christine “Chris” Wallace, NCR’s Senior Vice President of Worldwide
Customer Services, is committed to customer satisfaction and dedicated to mentoring the next
generation of business leaders. You can’t drive great shareholder value without having strong
relationships with customers and employees.
Throughout her tenure at NCR, Chris has based her business philosophy and success
upon the belief that satisfying customers is the key to driving shareholder value. NCR satisfies its
customers by providing innovative products and great service, and by working with them to develop
strong partnerships. Chris believes it’s the same with employees. By providing your employees with
the tools and support they need, and building strong relationships with them, they are better able to
deliver a great result to the customer.
NCR offers its sincere congratulations to Chris Wallace and all the outstanding female executives
recognized in 2008 as “Women Worth Watching.” To learn more about NCR’s commitment to diversity
and career opportunities within our global organization, visit us at http://www.ncr.com/about_ncr/careers.
© 2008 NCR Corporation

Jane Warner
T
Illinois Tool Works Inc.
“Two roads diverged in a wood, and i took the one less traveled by, and that
has made all the difference.” This excerpt from robert Frost’s poem frames
both my own and many other successful women’s decisions. i began my career
in human resources as a trainer with a large automotive manufacturer over 30
TITLE: Executive Vice President
years ago. while grateful for promotions in the human resources ranks, i was
attracted to the mainstream business. as i looked around, it became clear there EDUCATION: Bachelor’s and master’s in
were roles which were traditionally “acceptable” for women, and there were business and education, Michigan State
University; master’s in business,
roles which led to the top of the organization. rarely were the two the same; Stanford University
particularly in the manufacturing sector. The challenge was to move into the
FIRST JOB: Trainer, Chevrolet Engineering
male-dominated, core automotive business and be successful.
Center, General Motors Corporation
WHAT I’M READING: Supreme Conflict:
Self confidence and taking risks The Inside Story of the Stuggle for Control
of the United States Supreme Court,
are a large part of success.

by Jan Crawford Greenburg
MY PHILOSOPHY: Build on success, learn

from failures, manage your future.
FAMILY: Married, two grown children
Good mentors not only relate to their mentees but have the self confidence, INTERESTS: Outdoor activities and
experience, and commitment to bring someone along. They are also capable of international travel
finding the right balance between coaching their mentee and running interference
FAVORITE CHARITY: United Way
where needed. My stepping stone was taking a lateral move into labor relations
from which a plant manager asked me to become the company’s first woman
superintendent.
COMPANY: illinois Tool Works inc.
as a feted vietnam leader, he mentored me with his military leadership
style, and three years later, the two plants under my responsibility were among HEADQUARTERS: Glenview, illinois
the most successful in the division. This enabled me to build a career in
WEB SITE: www.itw.com
profit and loss positions, culminating in my current role with one of the most
respected manufacturing companies in the world. BUSINESS: Diversified manufacturer
so what is the take away? life is full of choices. self confidence and taking
risks are a large part of success. also, anyone aspiring to key leadership positions
has to be willing to invest time, potentially relocate, and have a commitment EMPLOYEES: 60,000
strong enough to overcome failures. Most successful women have at least one
key mentor and may have others over time. Typically these relationships are
cultivated through demonstrated achievement, a desire to advance, and natural
relationship chemistry. bottom line: it is the ability to be comfortable with and
‘fit into’ the culture which will win the day.

Darla H. Whitaker
M
Texas Instruments
My parents and a few special mentors have had a profound impact on my lead-
ership style. They genuinely cared about me and my growth, and they took the
time to share their personal experiences with me so that i could learn from them.
My parents—especially my father—convinced me that i could be anything
i wanted to be. Throughout my childhood, they reinforced strong values of honesty, Human Resources
integrity, hard work, and taking responsibility for my own actions.
as a military family, we moved often and had to build new relationships EDUCATION: BS in electrical engineering,
Southern Methodist University;
regularly. That experience can be difficult for many people, but it became a MBA, University of Dallas
great life lesson for me. The ability to forge trusting relationships is imperative
FIRST JOB: Sacking groceries at a military
for a great leader, especially one who works in human resources.
commissary in Germany
I’m driven by a desire to be great

WHAT I’M READING: A Thousand Splendid
Suns, by khaled Hosseini
at whatever I do. MY PHILOSOPHY: The best recipe for

success is to follow your heart and focus
your time and energy on things you truly
enjoy doing.
looking back, the mentors who had the greatest influence were those who FAMILY: Husband, Mark; and 3-year-old
daughter, Jordan
told me things that were difficult to hear. it is easy for a mentor to reinforce
positive characteristics, but it takes a special relationship to tell someone INTERESTS: Spending time with family
and friends, being a mom,
honestly and candidly what they need to change. Mentors who are willing to
enjoying vacations, reading
give tough feedback are priceless.
i’m driven by a desire to be great at whatever i do. i have never defined success FAVORITE CHARITY: Camp John Marc—
provides camp experiences for children with
as a specific role or position, but instead view it as doing a great job and chronic illnesses or major disabilities.
contributing to the success of the enterprise. since graduating from college,
i have spent my entire career at Texas instruments, where i have had opportunities
to move and grow. i believe doors opened for me because i focused on being
COMPANY: Texas instruments
great at whatever i was working on and because i worked for leaders who took
chances on others. HEADQUARTERS: Dallas, Texas
The most rewarding part of my job today is helping others grow and
WEB SITE: www.ti.com
develop. From formal mentoring programs inside and outside of Ti to informal
mentoring relationships across the company, providing thoughts, suggestions, BUSINESS: Semiconductors
insights, knowledge and experiences is very satisfying personally and important
EMPLOYEES: 30,300
for the organization.
My advice is twofold: First, build relationships with those rare people who
are willing to tell you what you do well and who can help you see what you
should do differently to get even better. and, second, become that kind of
mentor yourself.

Debbie White
T
Sodexo
Throughout my career, i have been very fortunate to have had a number of

official and unofficial mentors. Mentoring is a valuable opportunity to accelerate your
personal and professional career growth. Throughout my mentoring relationships,
i have gained perspectives and insights that have helped me to develop strategies
for my career. Mentors help you to challenge your perceptions, focus on behaviors, Chief Finance Officer
and identify learning opportunities from events and situations you are involved
in. They also help you evaluate and identify business relationships that will help EDUCATION: MA, economics,
Cambridge University, United kingdom
your career, flag those relationships that could negatively impact your career,
and help you decide what you can do to improve them. FIRST JOB: Auditor at Arthur Andersen
WHAT I’M READING: Into the Wild, by
...it is critical that you are open with Jon krakauer
your mentor, to use a common expression MY PHILOSOPHY: Always put family first,
work hard, and play hard.
from the UK, warts and all. FAMILY: Married to Peter with 3 sons,
16, 9 and 4
INTERESTS: Spending time with family and

i have discovered three key strategies for maximizing mentoring relation- friends, walking, cycling, and
church activities
ships. First, enter each meeting with your mentor with a structured agenda.
Take the time to outline what you want to discuss, why it is important, and FAVORITE CHARITIES: Methodist Church
what you want to get out of the meeting. The time that you have with your in the United kingdom, Royal Society
for the Protection of Birds (RSPB),
mentor is valuable, both for you and your mentor. Take the time to plan the out- Sodexo Foundation
comes you would like and the approach you will take to get to those outcomes.
secondly, it is critical that you are open with your mentor, to use a common
expression from the uK, warts and all. holding back from your mentor will COMPANY: Sodexo
inhibit the process. The entire point of your mentoring relationship is to provide
a safe forum in which to discuss ideas and topics that may be uncomfortable, or HEADQUARTERS: Gaithersburg, Maryland
holding you back in your career. your mentor can help you identify strategies and WEB SITE: www.sodexousa.com
develop tactics that will help you overcome what is holding you back, but you
must be open. BUSINESS: Food services
Finally, and perhaps most importantly, if the mentoring relationship is not ANNUAL REVENUES: $7.3 billion
working, then change it. you will never be able to fully leverage the value of
that relationship if you do not feel comfortable with the person. EMPLOYEES: 120,000
in summary, a mentoring relationship can support your short- medium-

and long-term objectives if the foundation on which it is built is secure.

Kathleen McClurg Wiljanen
I
Kindred Healthcare, Inc.
i recently saw the movie Vantage Point, which is a story of a presidential

assassination. This movie examined the different viewpoints of the individuals
that saw the unfolding events from different angles and perspectives. it struck me
that individuals within an organization are often viewing strategy, initiatives, and
TITLE: Vice President, Managed Care
organizational designs from different perspectives. as an executive, how do i
become certain that the organization is benefiting from these varied EDUCATION: BA from Ursuline College,
perspectives and views? Cleveland, Ohio
as a new business woman, i was fortunate to have a strong mentor that FIRST JOB: Medical social worker
helped me to understand that women are very good at managing, because they
manage with what she called a “web of inclusion.” she never had an organiza- WHAT I’M READING: The Ghosts of Hotel
Conneaut and Conneaut Lake Park, by
tional chart that was hierarchical; her organizational reporting structure looked Carrie Andra Pavlik
like a spider web. Each member of the team had a connection to each other
MY PHILOSOPHY: To help other
member of the team. The people closest to the work created the strategies and
women succeed
the policies, while people that supervised them eliminated the barriers and
helped to cascade the messages that were needed. FAMILY: Married, two children
INTERESTS: Reading, fishing
As a new business woman, I was FAVORITE CHARITY: Pigeon key Foundation
fortunate to have a strong mentor...

COMPANY: kindred Healthcare, inc.
HEADQUARTERS: Louisville, kentucky

This mentor also helped me to give up “barbie” as a role model. in the early
’70s, women were expected to work, marry, and have babies and then maybe, if WEB SITE: www.kindredhealthcare.com
their spouses permitted, to work part-time. she was an example of an executive
BUSINESS: Healthcare services
that could blend family and work and be successful at both. Even in the most
important meetings, if a call came in from her spouse or children, she would ANNUAL REVENUES: Over $4 billion
take that call.
EMPLOYEES: 53,900
i have had tremendous opportunities throughout my working career to
work with strong, successful women who have been willing to share and to give
hints on how to manage both family and work. These women have also been
willing to help me advance and succeed. One actually told me, “i believe there
should be a place in hell for women who do not help other women.”
as an executive, i have learned to appreciate and welcome different perspec-
tives, organize my resources in a web, throw out barbie, Ken, and the motor-
coach, and help other women.

Sherry D. Williams
M
Halliburton
Mentoring is an important component of my professional and personal life.

Genuine mentoring relationships require trust, reciprocity, respect, engagement,
and sincerity. as a mentee, i’ve learned this. as a mentor, i insist upon it.
i mentored a talented young woman at the law firm where we worked
TITLE: Vice President & Corporate Secretary
together. but her ability was overshadowed by her appearance. with her khakis,
sweaters, casual shoes, and ponytails, she looked like a teenager, fostering the EDUCATION: BA, English, University of
partners’ perception that she was immature. her water-cooler conversations, Oklahoma (1992); Juris Doctor, University
of Miami School of Law (1995)
even with her male superiors, often revolved around her upcoming wedding or
her weekend plans with her fiancé. The result: nobody took her seriously, and FIRST JOB: Sales clerk at Fashion Conspiracy
(the clothes discount was important at 16!)
she was rarely given the high-profile, high-value work she deserved.
WHAT I’M READING: Negro With a Hat:
The Rise & Fall of Marcus Garvey, by Colin
In order to have an effective mentor Grant; Nice Girls Don’t Get the Corner
Office: 101 Unconscious Mistakes Women
relationship, you must have a goal.

Make That Sabotage Their Careers, by
Lois P. Frankel
MY PHILOSOPHY: Show up. Be invested.

Anticipate change.
FAMILY: Single. But one of nine siblings.

she trusted me and told me her goals, and i advised her to make some
changes. she listened. she adopted a more professional style of dress. she INTERESTS: Travel, cooking, politics
confined her conversations to topics that did not involve giggling or blushing.
FAVORITE CHARITY: The Hattie Williams
within six months, people talked of her with admiration for being serious Memorial Scholarship at the University
about her career. of Oklahoma. i established the fund as a
tribute to my mother; it will help
i later had an identical conversation with another young lawyer whose first-generation college students with tuition.
image obscured her talent. she listened to me, too, but she responded, “well,
that’s your opinion.” she left the firm, and not by choice, the following year.
These examples may seem trivial, but the point is important: if you want to
COMPANY: Halliburton
short-circuit a mentor relationship, don’t listen. Mentoring that merely provides
a shoulder to cry on wastes everyone’s time. we all have friends, parents or HEADQUARTERS: Houston, Texas and
Dubai, United Arab Emirates
therapists who will serve that purpose.
in order to have an effective mentor relationship, you must have a goal. WEB SITE: www.Halliburton.com
Every recommendation, every conversation, must be focused toward that goal,
BUSINESS: Energy services
and, just as crucial, filtered through shared trust. in the absence of this combi-
nation, you don’t have a mentor, you have a sounding board—someone who ANNUAL REVENUES: $15.3 billion
listens, but not someone who can help you reach your goal. a mentor can
EMPLOYEES: 50,000
guide, facilitate, and help formulate a strategic plan—but only if your goal is
clearly defined.
i function best when i engage my mentors—my “board of directors”—who
give me the benefit of their experience and wisdom in all aspects of my life. i
trust them. i listen to them. i owe them. and that’s the foundation of a good
mentoring relationship.

Lizabeth H. Zlatkus
O
The Hartford Financial Services Group, Inc.
One of the most important qualities i inherited from my father was never to
stop learning. as a child, i seemed to be the only one in my class who asked so
many questions and always remained curious. i have always loved to learn and
believe this has been one of the keys to my professional success.
it was important for me to choose a profession and work environment Chief Financial Officer
that encouraged and supported my love of learning. when i found this at
The hartford, i committed myself to my work, looked to learn as much as i EDUCATION: Pennsylvania State University
could from each of my positions, and remained focused to ensure i had given FIRST JOB: Staff Accountant at Peat
my best effort to complete the job. Marwick Mitchell & Co. (now kPMG)
FAMILY: Married, three sons
...never stop learning AND help

those around you learn. COMPANY: The Hartford Financial Services
Group, inc.
HEADQUARTERS: Hartford, Connecticut
Moving through a variety of financial and operational roles, i’ve relished WEB SITE: www.thehartford.com
the opportunities to learn many areas of The hartford’s business, work with
new teams, and discover how individual strengths could be best leveraged to BUSINESS: The Hartford is one of the
nation’s largest diversified financial services
produce the optimal result. These new opportunities did not always come at companies, offering investment products,
the most convenient times, but i always took them on and i’m thrilled that i life insurance and group benefits; automobile
and homeowners products; and business
did. ultimately, these varied experiences broadened my knowledge and skills, property and casualty insurance.
allowed me to develop new interests and helped me to become a more well-
rounded business leader. ANNUAL REVENUES: $25.9 billion in 2007
as i took on these managerial positions, i quickly realized that my personal EMPLOYEES: 31,000
and professional “lessons learned” were far more valuable when i shared them
with my teams and colleagues. as a leader, one of my most important roles is
one of mentor, and not just to those in my business unit but to many across
the organization. To be a good mentor, i have strived to be a valuable resource
of information and guidance as well as, hopefully, stirred in others a passion
for learning The hartford’s businesses. i believe you should never stop learning
aND help those around you learn.
i have been quite fortunate in my career to work closely with many talented
people who have often taught their adviser new perspectives and solutions
to problems. so, even with this incredibly rewarding experience where i am
expected to be the one imparting knowledge, i am given yet another opportunity
to learn. i have truly cherished that.

Celebrating
Hispanic Heritage
Month
It’s time to celebrate Hispanic Heritage Month. Let’s do so with passion!
Hispanic Heritage month begins September 15, the anniversary of

independence for five Latin American countries: Costa Rica, El Salvador,
Guatemala, Honduras, and Nicaragua. Today, more than 35 million
people in the United States identify themselves as Hispanic or Latino.
It’s too bad Hispanic Heritage Month doesn’t garner more attention
from the mainstream media. The rich culture, shared values, and
strong work ethic of Hispanic people should be celebrated with great
appreciation throughout the country.
We asked our Hispanic readers to share their story with us. We

wanted to know who influenced them early on, what they value right
now, and what concerns them for the future.
We found a remarkable similarity in their answers. Almost all

grew up poor, or, at least, lower middle class. But their parents
valued education and hard work, and they instilled these values in
their children.
We are proud to introduce these individuals with you, and we thank

them for sharing their stories with us. Their contribution to the rich fabric
of America cannot be overstated. We applaud their efforts and celebrate
their achievements.
We hope you’ll enjoy meeting them, too.

Who are/were your Who in your family had the most impact on your
mentors? What were the upbringing and success?
lessons learned from them? My father. a strong, respected man, he provided me
One early mentor of mine with a foundation of ethical principle and respect upon
was subash sam valanju, which my life has been built.
former CiO for rockwell
What are your two favorite books/authors and what
automotive. subash was the
impact have they had on your career and personal life?
first to expose me to the
Built to Last, by Jerry poras and Jim Collins, and Good
international and corpo-
to Great, by Jim Collins. These books describe the
rate world. he was a leader
characteristics of great companies and great leaders. i
who coached, motivated,
ALmiR SaNTOs try to implement their principles of motivation, com-
and inspired; he helped me
mitment, and alignment of people into my work habits.
learn to do the same. he
Vice President, One quote from Good to Great especially impacts my
Information Systems also reinforced important
business philosophy, “Greatness is not a function of
Business Solutions values, especially respect for
ARviNMERiTOR
circumstance. Greatness, it turns out, is largely a matter
the individual.
of conscious choice.”
susan Kampe, former
CiO for Meritor, was an- How are you involved with your community?
other mentor. she helped develop my teamwork and There is a large local brazilian community here. with
delegation skills, while motivating and inspiring me its size, it is difficult to remain a tight-knit group, but
with her vision and energy. it is important that we remain close. we have frequent
Finally, larry yost, former Chairman and CEO reunions to strengthen togetherness.
at arvinMeritor, was an inspiring leader with strong
If you were to have lunch with the President of the
principles and an impressive talent to motivate and United States, what would you ask or suggest?
energize people. i would like to see more attention on two issues that
Do you teach anything different to those you mentor? directly affect our future: global warming and public
If so, what is it? education.
probably not. From infancy, i was taught ethics
What is your philosophy of life?
and respect by my father. Each successive mentor re-
i seek to live a life in which my legacy will be the
inforced those values, and i want to do the same with
principles i helped solidify in others. i feel a person is
those i mentor.
judged not by how much money he makes, but how he
affects those around him.
What is your most rewarding accomplishment?
being a poor kid from a small town in brazil, then be-
coming an executive of an american global company is
certainly nice, but i find my greatest accomplishment is
in helping people to grow professionally.
If given the chance, what would you do differently?
probably nothing. Everything that has happened in the
past helped shape my character. a man grows in crisis.
Almir Santos enjoying karaoke with friends and family.
184 Pro f i les in Dive rsit y Journal September/OctOber 2008

Who are/were your mentors? What were the lessons How are you involved with
learned from them? your community?
i have had wonderful mentors and it would not i am involved through my

be fair to name only one or two. They all have church and i have visited
very collaborative styles and are generous in sharing orphanages in El salvador
their expertise. They believed in me, strengthened twice to distribute gifts and
my confidence, and entrusted me with a great deal necessities to children. i also
of responsibility. participate in fund-raising
to help fight breast cancer
Do you teach anything different to those you mentor?
If so, what is it?
and domestic violence. PRisCiLLa ALvaRadO
i share my experiences freely and always speak openly If you were to have lunch
with the President of the director of
about the obstacles i have overcome. you may some- franchise operations
United States, what would
times not have all the skill sets needed for a particular you ask or suggest? Avis BudGET GROup
project, but if you take everything as a learning experi-
ence, you will succeed. i would suggest to the
president that he rise above
Who in your family had the most impact on your partisan politics and provide real leadership on energy
upbringing and success?
consumption, conservation, and exploration.
My grandmother. she’s a beautiful, caring, and brave
woman who taught her seven children and seventeen
grandchildren to be independent. she taught us that i do not believe in a set philosophical view on life, but
through hard work and furthering our education, we i always treat people with respect.
could achieve our goals. she worked multiple jobs to What is your most rewarding accomplishment?
support her family. witnessing her strength shaped the
person i am today. The most memorable is an award that i received when
the district which i was responsible for reached the
What are your two favorite books/authors, and what highest level of profitability, growth, customer service
and employee retention. i made sure my employees
Early in my career i competed with managers with knew i gave them the credit for everything.
abrasive management styles. after reading Lions Don’t
Need to Roar: Using the Leadership Power of Personal
Presence to Stand Out, Fit in and Move Ahead, by in hindsight, i would have pursued my Mba earlier in
D.a. benton, i became more confident in my manage- my career. i am currently enrolled in an executive Mba
rial skills, and it assured me that my management style program, and i am enjoying the curriculum. it’s an in-
would lead me to success. i recently read Basic Black, tense program and the older you get, the more difficult
by Cathie black, and it has become one of my favorite it becomes to find extra time. but it proves it is never
books. president of hearst Magazines, Cathie is one of too late to pursue your goals.
the most accomplished women in business.
Prof iles in Div er s it y Jou r na l September/OctOber 2008 185

Who are/were your How are you involved with your community?
mentors? What were the Mostly through the Church, i am a certified
lessons learned Confirmation teacher and the parish’s facilitator
from them?
for virtus training. i have grandchildren in soc-
My parents for the most part.
cer, softball, etc., and volunteer and help out where
i’m a Mexican-american
i can.
and my parents taught me
simple truths about doing What is your philosophy of life?
your best and not allow- Make a decision… and make it work.
ing others to influence what
JOhNNiE GaRCia What is your most rewarding accomplishment?
you know in your heart is
i raised three sons, pretty much on my own, and their
right. Fr. arturo uribe later
Vice president of grandfather is proud of each and every one of them.
manufacturing & distribution in life helped me learn to
for Crystalens question myself in a con- If given the chance, what would you do differently?
BausCh & LOmb structive manner. Not much. perhaps i’d push my sons even more and
follow my dad’s example more diligently and maybe
Do you teach anything
have at least tried to be the person my mother thought
different to those you mentor? If so, what is it?
i should have been.
i do not teach in absolutes. i tell young people to ques-
tion everything, especially themselves; it is the easiest
way to learn.
Who in your family had the most impact on your
My father and i learned almost everything by example.
he never says much, but how he has carried himself
for 77 years speaks volumes on respect, loyalty, love,
courage, humility, and class.
Don Quixote, by Cervantes, and For Whom the Bell
Tolls, by hemingway. i think they both remind me
of what people are capable of, good and bad. That
circumstance should not excuse one’s behavior or
diminish one’s beliefs.

Who are/were your mentors? What were the lessons Council on alcohol and
learned from them? Drug abuse, which edu-
because i did not have family members who had cates and provides resources
advanced professional degrees, i have always relied to those dealing with those
upon colleagues to help mentor me in my career. issues. One of the novel pro-
Currently, at bNsF railway, there are executives grams that this organization
whom i rely upon not only in dealing with specific has created is called “social
issues, but also with general career advice. previously, Norms.” social Norms is
i relied upon the general counsels at Qwest and u.s. aimed at educating high
west to help mentor me. The advice these individuals school students about the JamEs H. GaLLEGOs
have provided for me has been invaluable. it has helped issues associated with alco-
shorten my learning curve and avoid issues they may hol or drug use. i have also Vice president and
have experienced. been on the boards of the Corporate General Counsel
human rights Campaign, BNSF

If so, what is it? latin american Educational
i mentor various individuals at bNsF railway and at Foundation, and the Texas
other companies. The one piece of advice i offer these ballet Theater.
individuals is to not only seek out advice but to make What is your philosophy of life?
sure that in adopting such advice they are comfortable i live my life in a way that i do not have regrets about
owning it. This is part of the developmental process that it. i recognize i have choices, and i select them ethically
must occur for one to be successful. and in a way to take advantage of what is offered to me.
Who in your family had the most impact on your One of the saddest comments i have heard is, “if i could
upbringing and success? do things differently today, i would.”
My parents had the greatest impact on me. They have
always been my role models. i try to do the right thing.
i am continuing to enjoy my career and don’t feel that
i strive to do the best i can in whatever i undertake. i
there is one accomplishment i can point to as being
also always try to remember that i must give back to the
the most rewarding. as long as i continue to be
community where i live or have lived.
challenged and feel that i am learning, i will continue
How are you involved with your community? to feel rewarded.
i have always volunteered to help nonprofit organiza-
tions that are critical to our communities. Currently,
because i try to live my life in a manner not to have
i am the president of the board for the Greater Dallas
regrets, i would not have done anything differently.

mentors? What were the
lessons you learned from
For six years, i served on the board for the united way
them? of Miami-Dade County. During my tenure, i was the
marketing chairman for three years and helped the
First, my father, who was
organization recruit volunteers and contributors in
born in spain, was a signifi-
target markets.
cant influence in my life and
i’m also currently serving my fourth year as a board
always impressed upon me
member for the Mercy hospital Foundation; i’m one
the importance of learning
of the founding members of the ® havE iT yOur
the spanish language and
way Foundation at burger King Corp.
furthering my education.
JuLiO RamiREZ another was roger
burge, a dean at Georgia
United States, what would you ask or suggest?
Executive Vice President,
state university, where i
Global Operations studied as an undergradu- i would encourage our government leaders to be very
BuRGER KiNG CORp. ate. as a student, i came to sensitive and compassionate towards the immigration
realize that i had to reach issue in the united states today.
beyond my peer group to
learn and grow. What is your philosophy of life?
Do your homework and know the facts before

Do you teach anything different to those you mentor? you make a decision. Treat people fairly. have patience
If so, what is it? and perseverance. Take action. and, remember to enjoy
being a good, effective, and consistent communicator is the ride!
essential, from peers to management. i also encourage
others to ensure that along with the responsibility that What is your most rewarding accomplishment?
they give their employees, they must also make them My most rewarding accomplishment to date has
accountable for their actions. been the entry, development and growth of the
burGEr KiNG® brand in brazil. This venture has
Who in your family had the most impact on your been one of the most successful new country entries for
the company.
My parents guided my upbringing and have had the
biggest impact on my life. They instilled great values in If given the chance, what would you do differently?
me and provided me with spiritual guidance. as a result,
a couple of times in my career, i’ve been faced with
i really believe that all human beings have a physical,
hard decisions and i’ve picked the more difficult course
mental and spiritual dimension to them.
of action. so, i think sometimes in life, it’s not about
making the easy decisions; it’s about internalizing, dis-
cerning the situation and making the right call.
i have a couple. The first is The Clash of Civilizations, by

samuel p. huntington. it’s a book that defines the world
not by physical boundaries but by cultural differences.
The second is God Is My CEO, by larry s. Julian. i’m
reading this now and would call it living the values.

© 2008 KPMG LLP, a U.S. limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. 19662NSS
Why settle for

someone else’s when you can
idea of your build your own?
career path
KPMG’s culture of
continuous development
includes mentoring
and training programs,
women’s networks
that offer coaching and
opportunities to connect
with other women, and
an interactive career
mapping Web site. We
empower our women
with the tools they need
to achieve personal and
professional growth.
KPMG congratulates
Lynne Doughtie on being
selected one of Profiles
in Diversity Journal’s
Women Worth Watching.
us.kpmg.com
KPMG. A great place to
build a career.
Who are/were your the importance of education and learning, and insisted
mentors? What were the on ethical behavior. as adults, they have kept my sib-
lessons learned from them?
lings and me grounded and encourage us to help others
My most significant men- achieve their potential.
tor was an assistant in the
public school system dur-
ing my first high school impact have they had on your career and personal life?
summer job. For a number Much of my reading is for escapism during travel and
of years she pushed me to covers a large group of authors like isabel allende,
complete my education and Gabriel Garcia Marquez, and Jodi picoult.
to work hard; but the most
important lessons were to
OLivia GaLLEGOs How are you involved with your community?
be bold, make decisions,
Due to my recent travel and work situation, my
and follow through with
Chief auditor, Global Cards involvement has been limited to activities with our
& regional Consumer implementation.
church, food bank, and clothing and food drives for
CiTi
a homeless shelter. previous activities have focused on
organizations providing support to children fighting
different to those you
mentor? If so, what is it?
cancer, and their families.
Those lessons hold true today, so they are part of my
message. My other message is to take a risk and not If you were to have lunch with the President of the
allow fear of failure to limit your opportunities, because
important growth can occur from perceived failures. let’s set the example for the world by joining with
other countries in extensive efforts to eliminate hunger,
especially for all children. Constructing partnerships
with the private sector around the world could go a long
My parents are immigrants to the united states, and way toward accomplishing this.
they embedded an extremely high work ethic, preached
work hard and deliver on your commitments, but not
at the expense of your friends and family.

i’d have to say that it is maintaining strong and open
relationships with my siblings, parents, and friends.
They have always enthusiastically celebrated all my ac-
complishments—big, small, personal, or professional.

live each day more fully and spend less time inwardly
focused or stressing about what the future might hold.
mentoring session in progress with audit staff, alex dumke.

Some think
progress.
We think
performances
worth watching.
Credit Suisse is proud to support the 7th annual Women Worth Watching issue and salutes one of our own, Michelle Paretti, Managing Director. As
a global employer, we look to draw talent and ideas from all areas of the world. Diversity and Inclusion encourages innovation, motivates our staff,
strengthens client relationships and develops new business opportunities. At Credit Suisse, we have a culture where all employees are treated with
dignity and respect and are given opportunities to realize their full potential. We are proud to have been selected as one of the Top Ten in 2008 for
our Innovations in Diversity by Profiles in Diversity Journal.
www.credit-suisse.com
Thinking New Perspectives.
Credit Suisse Securities (USA) LLC is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of race, color, religion, sex, national origin, age, veteran or military
status, disability or any other protected category. Investment banking services in the United States are provided by Credit Suisse Securities (USA) LLC, an affiliate of Credit Suisse Group. ©2008 CREDIT
SUISSE GROUP and/or its affiliates. All rights reserved.
Who are/were your What are your two favorite books/authors and what
mentors? What were the impact have they had on your career and personal life?
lessons learned from them? Jorge luis borges, and all of his work which i have read
Many, many people along several times. This is one of my favorite borges quotes:
my career; i learned to trust “i have committed the worst sin that can be committed.
in myself, in my capabili- i have not been happy.”
ties. They consistently had i have recently read several books by historic
higher expectations about novelist philippa Gregory: The Other Boleyn Girl and
me—higher than my own. The Constant Princess. i have enjoyed reconstructing
a very well known story through the lenses of her
MabEL Rius
Do you teach anything women characters. i remind myself to be open to all
different to those you points of view.
Vice President, Strategic
Consulting, Human Resources
it’s basically the same,
ThE CLOROX COmpaNY How are you involved with your community?
but i also teach to persevere,
i volunteer at my children’s schools. i also participate in
to not give up in spite of
Junior achievement and Girls inc. programs.
tough circumstances. you
can always learn something new and grow even in the
worst scenarios.
what have you learned from this role? what advice
Who in your family had the most impact on your would you give to your successor?
My parents. They placed a high value on responsibility,
education, respect, and constantly trying to do better.
i frequently ask myself that question. how do i want to
be remembered when i’m gone? what has my footprint
been in this world? how many people have i touched?
i aspire to transform for the better the people and the
world around me.

My family—still a work in progress.

i would have probably worried less about life in general.
i have made many mistakes, but they all converge in
the person i am today. so i am not sure i would change
much of the past. we can only change the future.
rius works with Clorox client manager, sandra Lew, on

human resource planning to support business objectives.

The company we keep
makes us a better
company.
Allstate congratulates Michele Coleman Mayes --

named by Profiles in Diversity Journal
as one of the WomenWorthWatching® in 2009.
Excellence deserves to be recognized.

That’s Allstate’s Stand.®
© 2008 Allstate Insurance Company, Northbrook, IL

Who are/were your “disruptive technology” in the services market, and that
mentors? What were the in the process they could experience professional success
that would change their lives.
My mentors have mostly Thomas Kinkade’s Simpler Times encouraged me to
been great people for whom leave my comfortable but incomplete lifestyle in corpo-
i have had the pleasure of rate america to do something truly meaningful.
working. They believed in
me and opened the doors How are you involved with your community?
that i couldn’t so that i i founded and operate Genesys works, a nonprofit pro-
could reach my potential. gram that changes the lives of underprivileged students
by training and placing them in Fortune 500 compa-
nies. upon completion of the program, graduates are
RafaEL ALvaREZ different to those you
armed with valuable skills, relevant work experience,
low-income students grow and the drive and desire to obtain a college education.
president and Ceo
up with very low expecta- More than 90 percent of our students enroll in college
GENEsYs WORks
tions. if we allow them to after completing the program.
experience success in a pro- Genesys works has the potential of reforming public
fessional environment, their education. as such, i am involved in a number of educa-
outlook on life changes. as a mentor, sometimes we tion reform and social enterprise initiatives.
have to push people to achieve something greater than If you were to have lunch with the President of the
what they believe is possible. United States, what would you ask or suggest?
The key to progress in our country is to inspire people
to come up with innovative solutions to the most press-
My father taught me the importance of having balance ing social problems and give them what they need to
in life. succeed. Take down old institutions that no longer
work, and be open to new ideas for true change based
What are your two favorite books/authors and what on what other countries have done well.
Clayton Christensen’s The Innovator’s Dilemma made me What is your philosophy of life?
think about “disruptive technologies.” From there i real- i like people who are action oriented. My philoso-
ized that low-income students, when trained, could be a phy is to get involved to create change rather than
thinking about the philosophy of life and sitting on
the sidelines.
starting and running Genesys works and being able to
change the lives of underprivileged youth. More impor-
tantly, using our program to inspire school systems to
believe in the true capability of their students.
i would think bigger from the start, and i would try to
get the right people on my side early on. it took me the
first four years to really realize the potential of what i
was doing.
alvarez congratulates Genesys Works “young professional” amanda Barboza during Genesys Works’ “Breaking through” ceremony.
the ceremony, held each fall, signifies the students’ completion of the training program and entry into the professional world.
amanda was placed to work in nasa’s Johnson space Center.

Who are/were your mentors? What were the lessons What is your philosophy
learned from them? of life?
My first mentor was my dad. he always had something if you have lemons, drink
smart to say that touched my heart and ignited passion lemonade. you have to opti-
in me. Dedication and responsibility were his legacy. mize and enjoy what you have
i have had very strong mentors at halliburton. They in your hands. and always
taught me the american way of business. i believe in the put forth your best effort and
importance of integrity, respect, transparency, honesty, passion in what you do.
accountability, and passion.
What is your most rewarding
Do you teach anything different to those you mentor? accomplishment?
If so, what is it? it’s having a fantastic rela-
i teach the values i believe in, putting more focus on tionship with my wife and GuiLLERmO CapaChO
personal life. you have to have good balance to get great being a good father to my
results. work hard, but with a fresh mind generating daughter. professionally, it Senior Product Manager,
Sperry Drilling Services
ideas and bringing value to the table. you have to enjoy was being selected by our
HaLLibuRTON
your job and your family. halliburton CEO to par-
ticipate in the president’s
leadership Excellence
Definitely my dad, but my mother was the perfect bal- program, and having had the opportunity to be the
ance. she had strong faith and values, too. senior country area manager for Mexico, a significant
market for halliburton.
impact have they had on your career and personal life? If given the chance, what would you do differently?
alvin Toffler’s Future Shock impacted me as a kid, and Nothing! i believe in a life with no regrets. whatever
helped me to develop my environmental conscience and mistakes i made, i learned from.
look-ahead vision. Overcoming Five Dysfunctions of a
Team, by patrick lencioni, helps me with teambuilding
and leadership.
How are you involved with your community?
i try to give people a hand to develop their skills and a
chance to be successful in life.
in addition, working with the company’s Community
relations Department, i have been involved in com-
munity projects, most recently the devastating flood in
Mexico last year. we arranged the setup of a temporary
shelter; coordinated the delivery of food, rations, and
water; and collaborated in the rescue of more than
1,000 people who were stranded.
i would like to know how he makes time for a personal Guillermo Capacho, center, shakes hands with a mexico
life when his hands are so full. government official. Capacho spearheaded a drive to collect
batteries for safe disposal to demonstrate Halliburton’s
commitment to protecting the environment. one digital
wristwatch battery is enough to contaminate an olympic-sized
swimming pool.

lessons learned from them? For work, one of my favorites is Why We Buy: The
Mickey Drexlor was the Science of Shopping, by paco underhill. it’s a classic and,
CEO of Gap inc. and taught to those of us in retail merchandising, informed a new
me that nothing is more im- way of thinking about everything from signage to fix-
portant than a consumer’s ture placement.
first impression of a store. For the weekend, a favorite is Me Talk Pretty One
From the cleanliness of the Day, by the humorist David sedaris. his autobiographi-
front door handles to the cal essays consistently make me laugh out loud.
sharpest looking folds on a
sweater wall—it all counts.
David JimENEZ Gary Friedman was i am on the board of DiFFa (Design industries
the president of retail for Foundation Fighting aiDs), have been honorary chair
retail Vp, pottery barn and is the cur- for the Mattie rhodes Center’s “behind the Mask”
Visual merchandising
rent CEO of restoration fundraiser and will be honorary chair for “The art
HaLLmaRk
hardware. he taught of Expression,” a fund-raising event that takes place
me that the most success- October 17 to benefit the american Civil liberties
ful brands have a clarity of union of Kansas and western Missouri.
vision that consistently delivers on that brand’s promise If you were to have lunch with the President of the
and never sways from it. United States, what would you ask or suggest?
i would ask him about the housing market crisis and the
If so, what is it?
constant threat of u.s. jobs being outsourced. i would
i have learned that investing in one’s team yields the want to know what he will do to ensure a brighter eco-
greatest return. There is something incredibly satisfying nomic future for younger americans.
about mentoring an employee and then watching him What is your philosophy of life?
or her blossom over time. something mom taught me as a boy: “Como te tires
asi te tratan.” loosely translated, it means “how you
upbringing and success? present yourself is how you’ll be treated.”
My mom and dad have been selfless, devoted, and true What is your most rewarding accomplishment?
anchors. without their guidance and support i wouldn’t The incredible friendships that have filled my life with
be here. laughter, love and the occasional hangover.
If given the chance, what would you do
differently?
i would have spent more time enjoying being a
kid in puerto rico—flying kites, chasing pigeons,
and eating chicharron. really, what was all the
rush about?
david Jimenez with some friends at a

design industries foundation fighting
aids (diffa) dining by design event
where Jimenez had designed a table
which was sponsored by Hallmark.

Cultivating Diversity
At Monsanto, we’re passionate about using science and technology to improve agriculture.
Monsanto is team based with highly motivated professionals sharing knowledge and taking
ownership for results. Diversity is at the heart of our innovation.
Visit our website at: www.monsanto.com/careers to learn

more about our growing career opportunities at Monsanto.
Monsanto is an equal opportunity employer, we value a diverse combination of ideas, perspectives and cultures. EEO/AA EMPLOYER M/F/D/V.
Monsanto, imagine and the vine symbol are trademarks of Monsanto Technology, LLC
© 2008 Monsanto Company
lessons learned from them? Webster’s Unabridged Dictionary. i still remember that
i’ve had numerous profes- my parents gave it to me as a birthday present. i loved
sional mentors in my career. looking up words and their definitions.
i think their most valuable The Bible has always provided me with comfort
lessons have been: First, and wisdom.
focus on the customer,
continuously adding value
to their business. second, at ibM, i chair our Multicultural women’s initiatives.
manage the politics of busi- it is a wonderful opportunity to ensure that our
ness by building many deep very talented multicultural women are developed and
MiRiam ViaLiZ-BRiGGs relationships. and finally, promoted. i also represent ibM on the advisory
NEvEr surprise the boss Council of the hispanic association on Corporate
VP Marketing, Global Financial with negative news that you responsibility (haCr).
Services Sector
should have anticipated and If you were to have lunch with the President of the
IBM
managed beforehand. United States, what would you ask or suggest?
we need to DraMaTiCally grow interest in
different to those you mentor?
the pursuit of careers in the sciences, technology,
yes, i counsel my mentees to expand their horizons engineering and mathematics in our children. it doesn’t
beyond national borders; to gain experience work- appear to be high on the national agenda. how can we
ing on global issues; and to collaborate broadly with get it to be so?
diverse colleagues. What is your philosophy of life?
Who in your family had the most impact on your always do the very best you can, but you can’t be all
upbringing and success? things to all people.
My parents were both very influential in developing
my values, my faith and my desire to excel academi-
On the personal level, i am blessed to have a wonderful
cally. i had a very humble upbringing but one very
daughter, stepson, husband, and father; keeping us to-
much focused on education. My mother died when
gether and connected is what i’m most proud of today.
i was nineteen, and so it was my father’s life as a sales-
professionally, i was thrilled to have been recognized
man and small business owner that rubbed off on me
in 2004 by the National society of hispanic Mbas
the most professionally.
(NshMba) with their brillaNTE awarD FOr
COrpOraTE EXECuTivE EXCEllENCE.
i love what i do, so i wouldn’t change my career choice.
having said that, i think i should be managing my va-
cation time in a much smarter way. i have visited many
beautiful cities and i need to smell the roses more, as i
might not get the chance to go back.
the 2007 HaCr press conference presenting the HACR Corporate

Governance Report Study, sponsored by iBm. from Left: Carlos F.
Orta, president and Ceo, HaCr; Congressman Joe Baca; Miriam
Vializ-Briggs, Vp marketing, iBm; Manny Mirabal, Chairman, HaCr;
and Alma Morales Riojas, Vice Chairwoman, HaCr.

Who are/were your mentors? What were the lessons i am also on the
learned from them? KpMG hispanic Network
My mother taught me a lot about perseverance. she and steering Committee and
my father had 14 children together, and after my father am the southwest partner
passed away, she had to look after eight children under Champion for the KpMG
18. Nonetheless, she raised me and 11 of my 13 siblings Disabilities Network. i am
to be college-educated, successful professionals. also a past board member of
the El paso rehabilitation
Who in your family had the most impact on your Center for Children.
My mother was an incredible woman. Even though If you were to have lunch
she had limited English speaking skills and attended with the President of the
school only to third grade, she always gave me great LiNda DOubRava
United States, what would
guidance and wisdom. Today, i seek similar guidance you ask or suggest?
from lou Miramontes, western area industry leader i’d like to know what he federal tax partner
for KpMG’s building, Construction, and real Estate would like to be remembered KPMG
practice. like my mother, he has a passion for what he for, and what he would have
does and is extremely well-respected by his peers, com- done differently. it’s impor-
munity, and family. tant to be proud of one’s
accomplishments but also recognize and take responsi-
Do you teach anything different to those you mentor? bility for one’s mistakes.
If so, what is it?
My mother said it’s important to treat people as you What is your philosophy of life?
would like to be treated. i tell the same thing to those with hard work, you can be anything you want to be.
who seek my advice. remember and learn from your past but don’t live in
your past.
impact have they had on your career and personal life? What is your most rewarding accomplishment?
My favorite book is rick warren’s The Purpose Driven admission to KpMG’s partnership.
Life. it helped me understand my purpose, including
my KpMG career. it helped me to see myself as an Given the chance, what would you do differently?
ethical provider of tax services, a role model to my col- professionally, i wish i would have spent some
leagues, and a champion for top minority professionals. time on an international assignment, working abroad
i also love John Grisham novels. in spain or Mexico, knowing it would have enhanced
my spanish, and perhaps accelerated my admission to
How are you involved with your community? the partnership.
KpMG wants to provide a work environment where
employees can succeed and take part in the communi-
ties in which they live and work. i am a member of
the New Mexico state university business advisory
Council, the advisory Council of Executives of the st.
Mary’s bill Greehey school of business, and am a board
member of the san antonio symphony, and the san
antonio Chapter of Financial Executives international.

lessons learned from them? The Art of War, by sun Tzu. Many believe the book is
My most important mentor about always winning. The book is more about honing
was my father. My father, negotiation skills which, if practiced well, avoids con-
who did not have a formal flict. The second book is The Little Red Book of Selling,
education, taught me the by Jeffrey Gitmer. This book is a tool to make our cus-
value of a strong work ethic tomers (staff, patients, and physicians) feel appreciated.
and how to treat everyone
with dignity and respect. How are you involved with your community?
HaNk HERNaNdEZ
Other mentors include as the CEO of las palmas Medical Center, i am very
many of the officers that i involved and i encourage our staff to be involved. The
Chief Executive Officer
served with in the army as hospital also funds organizations that mirror our mis-
Las PaLmas
well as two highly respected sion and value statement.
MEdiCaL CENTER
health care executives who i am most proud of the thousands of dollars
exemplify professionalism, raised under my watch as the chairman of the hispanic
David buchmueller and Chamber Education Foundation, which targets minor-
rich Cordova, both Fellows in the american College of ity students aimed at attaining a college education.
healthcare Executives.
Do you teach anything different to those you United States, what would you ask or suggest?
mentor? If so, what is it? i would challenge the president to move beyond
The art of listening. the token minority appointments of women and
people of color to the most senior positions in
Who in your family had the most impact on your our government.
My mother on family issues and my father on What is your philosophy of life?
business matters. Treat people as you would like to be treated.

My children, as it relates to the educational opportuni-
ties that they have been given.

i would have attended medical school and formed a
large medical specialty practice.
Hank Hernandez addressing the medical staff department of

Las palmas medical Center.

Committed to Diversity &
Advancement of Women
As a leading global law firm representing clients in virtually every sector of the
economy, O’Melveny & Myers LLP strives to make diversity a strength and an
asset that promotes uncompromising excellence in our work, fosters distinctive
leadership in the legal profession and in the communities in which we practice,
and cultivates superior citizenship in a rich and dynamic environment where
individuals are respected for their unique styles, contributions, and differences.
These are the values that drive the practice of law at O’Melveny.
They also are the qualities that have distinguished the career of
our Partner and Chair of the Copyright, Trademark, and Internet practice,
Dale Cendali
We join Profiles in Diversity Journal in recognizing her achievements,

and those of the other Women Worth Watching.
www.omm.com
Beijing Brussels Century City Hong Kong London Los Angeles New York
Newport Beach San Francisco Shanghai Silicon Valley Singapore Tokyo Washington, DC
Who are/were your Who in your family had the most impact on your
mentors? What were the upbringing and success?
lessons learned from them? like most first generation immigrants, i saw my
i have been fortunate to have parents work incredibly hard and make untold
a lot of mentors throughout sacrifices to provide for our family. i can’t imagine
my career—some really ex- how hard it must have been for them, but they
ceptional people. if i had never complained.
to summarize what i have
What are your two favorite books/authors and
gained from those relation-
what impact have they had on your career and
ships, two lessons stand out: personal life?
First, be resilient when you One of my favorites is Undaunted Courage, by
have setbacks—the more stephen ambrose, which tells the story of the lewis
OsvaLdO “OZZiE” RamOs
resilient the better—and, and Clark expedition. James Michener is another
managing director, Global second, run with your favorite author—fantastic historical sweep.
media & Communications strengths while managing
investment Banking
your weaknesses. How are you involved with your community?
LEhmaN BROThERs
i have a strong interest in working with kids with
disabilities. yai National institute for people with
Disabilities is one organization that i currently devote
i try to apply what i’ve learned to other people’s time to. They do terrific work, and i’m proud to be a
circumstances. One question i get asked a lot from part of their mission.
young, minority colleagues is ‘how has being hispanic If you were to have lunch with the President of the
shaped my career?’ My answer is usually the same: United States, what would you ask or suggest?
having a different background is a strength. it gives me One topic that i have found frustrating is immigration.
a different perspective. it also opens doors that other- i take great pride in this country and the opportunities
wise might have been closed. it has afforded me. There are certainly some legitimate
immigrations issues to consider, but, in my opinion,
the topic is being addressed with a focus on fear and
divisiveness that isn’t productive.
simple: take responsibility, persevere through adversity,
nurture your children.
last year i completed my first ironman distance triath-
lon. but running out in the middle of the day to see my
kids perform at an event feels more like an accomplish-
ment on some days!
i am a big believer in taking things as they are and
moving forward. Could i have done some things better?
i am sure i could have. so my focus is on looking for-
ward, keeping things in perspective and doing good.
osvaldo ramos talking in front of a panel at HaCr.

Follow the
leader.
Exceptional
performance
always gets
noticed.
PNC is very proud to announce that our own Karen Larrimer

has been named a Woman Worth Watching for 2009.
Karen’s belief in the power of mentoring makes PNC a
better place to work both today, and in the years to come.
Congratulations to Karen and all the honorees.
©2008 The PNC Financial Services Group, Inc. All rights reserved. CON PDF 0808-086
i support the empowerment of hispanic women in the
community and aspiring young adults. i am a member
My most significant mentor of the las vegas Chapter of women in Technology
was my mother. she taught international. i am a Diversity Champion within my
me about being a strong company and community.
individual, respecting your
heritage, and not allowing
anyone to judge you on any United States, what would you ask or suggest?
MYRNa SOTO basis other than your ac-
i would want to talk to him about several areas of
complishments, actions,
public policy, immigration issues, the sub prime mort-
Vice President of and character.
IT Governance and Chief gage crisis and our reliance on the Middle East for
Information Security Officer oil. i probably would throw in an iT topic—mainly
MGM MIRAGE Do you teach anything
the importance of “green iT” and security in our
mentor? If so, what is it? digital world.
i teach the value of building high-performance teams.
i also focus on diversifying skill sets and not
limiting growth opportunities solely based on tradi- i govern my life by the morals and values that have
tional career paths. been instilled in me and focus on the value of others.
i believe it is imperative to make the most of the team
Who in your family had the most impact on your you have and the formation of a personal legacy is
upbringing and success? quite important.
My mother—she was my biggest supporter and cheer-
leader. she wanted so much more for me and my sib- What is your most rewarding accomplishment?
lings than she experienced as a young adult. My father building a diverse, high-performing team in a previous
was also a very strong influence. i feel very fortunate to role. The team enjoyed several accomplishments, and
have had such a strong parental team. virtually all of the members of that team have prospered
into very successful careers.
what impact have they had on your career and If given the chance, what would you do differently?
personal life?
i would have begun the mentoring process sooner in my
The 8th Habit, from Effectiveness to Greatness, by career. it was not until my second leadership role that
stephen Covey, and The Heart of a Leader, by Ken i truly gained an appreciation for the value of being
blanchard. These books have improved my ability to mentored and being a mentor. There is nothing sweeter
optimize my leadership abilities and to become a leader than finding that mentorship opportunity by chance
in multiple forms. where you least expected it.

Who are/were your mentors? What were the lessons rected in to an employment
learned from them? program for urban youth
My father, Jose Maria Fernandez de villalta, was a jour- focused on re-building our
nalist in habana who shed the political limelight during infrastructure and creating
batista’s regime and after the revolution to try to protect “green” cities.
the integrity of journalism in Cuba. From him i learned
a deep love for the written word and a thirst for knowl- What is your philosophy
of life?
edge. he sent me abroad when i was 12 to experience
i try to live with love and
travel and other cultures and made me feel i could do
courage and in contact with
anything. he also insisted on a Jesuit military education
the natural world. i avoid
that is with me today.
“playing it safe.” i believe JOsE FERNaNdEZ
Do you teach anything different to those you mentor? that humor and the human manager, Bureau of
If so, what is it? touch among people are gifts tidelands management
yes, as a professor and father i believe that you teach we do not use enough and NEw JERsEY DEpaRTmENT
who you are rather than what you know. so i try to be Of ENviRONmENTaL
must deliberately build into PROTECTiON
an example of the best i have learned. our relationships.
Who in your family had the most impact on your What is your most rewarding accomplishment?
standing by my children and wife in times of crisis and
Different people, at different stages of my life. My older learning to look at myself as i truly am.
sister Marta would not give up on me after we came
to this country as political refugees with no resources. If given the chance, what would you do differently?
she encouraged me to continue my education, includ- i would devote more time to my children as they were
ing law school. later in life, my wife and children have growing up.
taught me courage and love beyond all i knew.
h. G. wells planted the bug of imagination. Jose Marti,
the Cuban altruistic revolutionary poet, also left a last-
ing impression with his message of simplicity, love for
our fellow beings and their culture, and the importance
of understanding one’s history.
i have served as the Camden representative to the New
Jersey puerto rican Congress, was a founding member
of the labor Council for latin american advancement
New Jersey aFl-CiO, and was a founding member of
the New Jersey Farmworkers Coalition (CaTa). i cur-
rently serve in Governor Corzine’s advisory Group on
latin american issues.
i would ask that the troops be brought home from
iraq and afghanistan and that the money saved be di- tidelands manager Jose fernandez discusses a claim with staff
members William Kresnosky and martin mosen.

Who are/were your Rich Dad, Poor Dad was about thinking outside the
mentors? What were the box and realizing that the only thing preventing us from
being wealthy is our lack of financial education.
i have had several men-
tors throughout my career,
but my current manager,
recently i’ve coached my daughter’s soccer team. it
Joann Martin, has been a
might not sound like much, but life’s lessons seem to
mentor for me. some of
make their way to practice, and i sure love to teach
the important lessons that
7- and 8-year-olds about it. i have also mentored high
i have learned from her
CYNThia TOsCaNO-LOpEZ school students to encourage them to attend college.
include: take charge of
your own career develop-
Business Process If you were to have lunch with the President of the
Outsourcing Specialist
ment and do not wait for
PiTNEY BOwEs someone else to do it for
i would ask the president to bring the troops back home
you. another important
and focus our tax dollars on health care and education.
lesson is building a network
of professional associates
who can help you along your career path.
live life in the present moment, take some risks from
time-to-time, and learn from mistakes.
If so, what is it?
i usually offer advice on how to examine and gain per- What is your most rewarding accomplishment?
spective on a career trajectory. This means knowing and My most rewarding accomplishment is having two chil-
understanding your career preferences and what you dren, working full-time, and obtaining my Mba, all at
aspire to be. understanding the big picture is critical be- the same time.
fore focusing on aspects of your life that you will either
change or improve on. If given the chance, what would you do differently?
i would have liked to be the unplanned, take-me-
Who in your family had the most impact on your where-the-wind-blows kind of person prior to
upbringing and success? settling down. i also would have loved to do more inter-
My mother. we moved to the united states from national traveling.
buenos aires when i was eight. she worked her way
through night school to obtain her associate’s and bach-
elor’s degrees while raising four children, maintaining a
household, and working full-time. “if she could do it,
so can i,” is my motto.

The Alchemist, by paolo Coelho, and Rich Dad, Poor
Dad, by robert Kiyosaki and sharon l. lechter. The
Alchemist taught me that experiencing the journey is
necessary to truly understand the meaning of your life.

Together, we can bring people
and ideas together.
At Parker, some of our greatest successes are the result of bringing people with different
backgrounds and perspectives together. The ideas flow and innovation begins.
As the global leader in motion and control technologies, we are proud to support Profiles
in Diversity Journal and its seventh annual Women Worth Watching special issue.
www.parker.com 1 800 C-Parker

Who are/were your as for fiction, the Harry Potter series by J.K. rowling
mentors? What were the is one of my favorites, because i read the books with my
daughter and they collectively tell a compelling story
My parents and teachers about loyalty, selflessness, and sacrifice.
were my first mentors, and
later certain professional How are you involved with your community?
colleagues became mentors. i served as national president for the american society
The common feature among of Military Comptrollers; served as vice president of
all of them is that they genu- Community services for the harvard business school
inely cared. Club of atlanta, on the board of directors for the
MiChaEL MONTELONGO Georgia voter hispanic registration Campaign, and as
a director for youth and young adult ministries in every
senior Vice president and
community in which i’ve lived.
Chief administrative officer
No, because these are Today, i’m a member of the Council on Foreign
SOdEXO, INC. relations, serve on the boards of Denny’s Corporation,
principles that transcend
generations and stand the Datapath, inc., and the National aeronautics and space
test of time. administration (Nasa) advisory Council, and partner
with key hispanic organizations.
upbringing and success? If you were to have lunch with the President of the
i suppose i looked up to “papi” and emulated him
in everything he did. he was an early role model. i would suggest that he build on the initial and modest
he set high standards; i tried my best to meet or success he had with the “No Child left behind” legisla-
exceed them. he served his country; i did likewise. tion and promote local school reform.
impact have they had on your career and personal life? i believe life is a God-given gift, blessing, and oppor-
My former boss, Gordon sullivan, co-wrote Hope is tunity to employ one’s talents for the benefit of others.
Not a Method, which chronicles his experience as the That’s why i believe in servant leadership and why i
army’s top general in transforming the army. i ap- have such a strong preference for organizations and ac-
plied many of his insights in my career after i finished tivities that are purposeful and values driven.
working for him. What is your most rewarding accomplishment?
it would have to be being a husband to my bride and a
father to our daughter. beyond that i am most grateful
for the opportunities i’ve been given to make a differ-
ence and touch the lives of others.
actually, i wouldn’t change anything, because
everything that’s happened has helped me learn,
develop, and grow and meet all the wonderful
“angels” in my journey.
as assistant secretary of the air force, montelongo thanks

some of america’s heroes at dyess air force Base in texas.

Dewey & LeBoeuf

Dewey & LeBoeuf llp
Dewey & LeBoeuf (pty) ltd.
Dewey & LeBoeuf studio legale
p Dewey & LeBoeuf Grzesiak llp
Firm Khalid A. Al-Thebity Law F

in affiliation with
Dewey & LeBoeuf llp
Who are your mentors? What are your two favorite books/authors and what
What were the lessons you impact did they have on your life?
learned from them?
Execution: The Discipline of Getting Things Done, by
i have been privileged to larry bossidy and ram Charan, provided me with prac-
have two exceptional men- tical advice. Emotional Intelligence, by Daniel Goleman,
tors at previous companies: taught me the five skills of emotional intelligence.
shelly stewart, now senior
vice president at Tyco, and How are you involved in your community?
stanley Mickens, a vice i have been active in the National society of hispanic
LEO DiaZ president and general man- Mbas and was on the board of directors for the boys
ager at Eaton. From shelly and Girls Club of Kalamazoo County, Michigan.
i learned how to engage
Vice President, Supply Chain
people to secure their buy-
TEREX CONsTRuCTiON If you were to have lunch with the President of the
in for projects. stan taught United States, what would you ask or suggest?
me how to fuse talent within
i would have to ask, “Mr. president, what are your plans
an organization.
to really improve education in our country?” what we’re
doing now is not working for the majority of people
If so, what?
who can’t afford private schooling.
There aren’t enough mentors out here. i’ve adapted

what i’ve learned to my style. For sure i’ve learned that
i need to set an example, to be a role model, and to de- you have to be able to enjoy life and to know that some
velop people by tapping the abilities i see in them. day you’ll want to look back at the outcome and be
proud that you have left a meaningful legacy. placing
my family and God first is the essence of how i keep all
upbringing and success? else in my life in perspective.
it’s been my mother. i am the first one in my
family to graduate from college. she is my role model
and confidante. she told me: “be proud of who you having the majority of the responsibility in raising my
are. you can do anything you want. i don’t ever want son, while accomplishing the completion of my college
you to play the ‘latino card’ if things get tough. education, has been my most rewarding experience.
we all come to this country equal and need to work
hard to succeed.” If given the chance, what would you do differently?
God has been so good to me that i have no regrets.

he has given me a wonderful wife and a loving family.
if i hadn’t had struggles the successes would not have
been as sweet.

Believe
in what is possible. Be @ CSC
CAREERS.CSC.COM
i serve on the yMCa board of directors and par-
ticipate in various united way activities and functions.
i like to observe many suc- i’m also involved in youth sports in my hometown,
cessful senior executives, and McKinney, Texas.
i have had the luxury of
seeing what works and what
doesn’t. i have learned to United States, what would you ask or suggest?
adapt my style by observing
if he knew eight years ago what he knows now, what
ALEX CasimiRO great leaders in action.
would he do different in regards to immigration, health
care, and energy? how does he balance his personal
manager of technology and Do you teach anything
manufacturing Group it different to those you
beliefs versus those of his constituents?
TEXas INsTRumENTs mentor? If so, what is it?
Every situation is different.
in general, i suggest they have fun, enjoy what you do for a living, and don’t
observe people they admire and ask them to examine stress over the small stuff.
what they admire and why.
Who in your family had the most impact on your My relationship with my best friend and wife, Carmen.
also rewarding has been guiding our children to have
My mom and dad. They sacrificed professional careers successful professional careers.
in Cuba to find a better living for their family in the
united states. If given the chance, what would you do differently?
i would be more involved with local community. and

i’d like to be a stronger role model to younger hispanics
what impact have they had on your career and
personal life?
in the community.
i don’t read many books. Tom Clancy and stuart brooks

are my favorites when i do have time to read.

Who are/were your mentors? What were the lessons & Girls Club, Coalition
learned from them? to provide shelter and
My high school basketball coach gave me the chance to support for the homeless,
mature quickly by inserting me onto a team with older and the rotary Foundation.
kids, and as an african american, he handled a couple
of racial issues with complete professionalism. If you were to have lunch
another coach yelled at me for the entire halftime with the President of the
of a game mandating i become the leader of the team. United States, what would
you ask or suggest?
it was a defining moment in my life, that someone
who i respected dearly had the confidence in my ability i would have to ask president PaT DeRuEda
to lead. bush why his administration
has essentially taken a pass President
Do you teach anything different to those you mentor? on the climate change issue? WasTE MaNaGEmENT
If so, what is it? he has not made a priority of RECYCLE AmERiCa
a relationship with a mentor shows us that together we environmental issues.

can be something bigger and better than if we had never
listened to, learned from, or engaged with the people we What is your philosophy of life?
encounter in our lives. having the guts to do the right thing. if you don’t make
it on character, the rest won’t amount to much.
upbringing and success? What is your most rewarding accomplishment?
it was my mother who had the strongest influence on Together with my wife, raising our 10-year-old son.
my personal and professional values. she raised six kids since i travel a lot, i try to understand the notion of
and was the voice of discipline in our family. Mom quality of life and the impact of work-life balance.
taught me “street smarts,” pride, respect for people, and
to trust. If given the chance, what would you do differently?
instead of waiting until i was a mature adult, i would

impact have they had on your career and personal life? have wanted to gain a more comprehensive appreciation
of my Mexican heritage at a much earlier age.
i recently read American Son, by Oscar De la hoya.
i was intrigued not by De la hoya’s boxing exploits,
but by how he has gone from boxing to business and
the charitable accomplishments of his foundation.
i have also read every single John Grisham novel purely
for enjoyment.
last year i served as the chairperson for waste

Management’s annual united way fundraising
campaign in houston. i have served on the board
of directors for the visiting Nurse association, boys

featured
corporate spotlight
BOLD denotes Advertiser
AAI Corporation. . . . . . . . . . . . . . . 116, 216

www.aaicorp.com
Bank of America. . . . . . . . . . . . . . . . .47, 155
www.bankofamerica.com
Catalyst. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 30, 85
www.catalyst.org
featured organizations
Dewey & LeBoeuf LLP. . . . . . . . . . . . . . .209

www.deweyleboeuf.com
Aflac, Inc.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 149 Bank of the West . .. .. .. .. .. .. .. 12, 167 CDW Corporation. .. .. .. .. .. .. .. .. .. .. .. . 72 Deloitte LLP. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 36
www.aflac.com www.bankofthewest.com www.cdw.com www.deloitte.com
Agilent Technologies. . . . . . . . . . . . . . . . . . . . 145 BNSF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187 Chevron . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Dickstein Shapiro LLP. .. .. .. .. .. .. .. .. .. 127
www.agilent.com www.bnsf.com www.chevron.com www.dicksteinshapiro.com
Allstate Insurance Company . .. 124,193 BASF SE. .. .. .. .. .. .. .. .. .. .. .. .. 55, 160 Chrysler Financial. .. .. .. .. .. .. .. .. .. .. .. 125 DuPont. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
www.allstate.com www.basf.com corp.chryslerfinancial.com www.dupont.com
Andrews Kurth LLP . .. .. .. .. .. .. 89, 172 Battelle Memorial Institute. . . . .63, 109 Cisco Systems, Inc.. . . . . . . . . . . . . 143, 214 Eastman Kodak Company. . . . . . .27, 108
www.andrewskurth.com www.battelle.org www.cisco.com www.kodak.com
Applied Materials, Inc.. . . . . . . . . . . . . . . . . . 119 Bausch & Lomb. .. .. .. .. .. .91, 148, 186 Citi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Ecolab Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
www.appliedmaterials.com www.bausch.com www.citi.com www.ecolab.com
ARAMARK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 BDO Seidman, LLP. . . . . . . . . . . . . 162, 163 Citibank Canada. . . . . . . . . . . . . . . . . . . . . . . . . 68 EDS, an HP company. . . . . . . . . . . . . . . . . . . . . 66
www.aramark.com www.bdo.com www.citibank.ca www.eds.com
ArvinMeritor, Inc., . . . . . . . . . . . . . . . . . . 44, 184 Blue Cross and Blue Shield The Clorox Company. . . . . . . . . . . . . . . . . . . . 192 Federal Home Loan Bank of
www.arvinmeritor.com of North Carolina . . . . . . . . . . . . . . .67, 137 www.thecloroxcompany.com San Francisco. .. .. .. .. .. .. .. .. .. .. .. 169
www.bcbsnc.com www.fhlbsf.com
AT&T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Comcast Corporation . . . . . . . . . . .10, 114
www.att.com The Boeing Company . . . . . . . . . . . . . . . . . 8 www.comcast.com Ford Motor
www.boeing.com Company. . . . . . . . . . . . . . .Inside Front, 150
Automatic Data Processing, Inc.. . . . . . . . 113 Constellation Energy . .. .. .. .. .130, 131 www.ford.com
www.adp.com Brooks Kushman PC. . . . . . . . . . . . . . . . . . . . 154 www.constellation.com
www.brookskushman.com Freddie Mac. . . . . . . . . . . . . . . . . . . . . . 43, 79
Avis Budget Group . .. .. .. .. .. .. .. .. .. .. 185 Corning Incorporated. .. .. .. .. .. .. .. .. .. . 78 www.freddiemac.com
www.avisbudgetgroup.com Burger King Corporation. . . . . . . . . . . . 58, 188 www.corning.com
www.bk.com Gensler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Avnet, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Credit Suisse. . . . . . . . . . . . . . . . . . . 140, 191 www.gensler.com
www.avnet.com CA, Inc. . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 139 www.credit-suisse.com
www.ca.com Genesys Works. . . . . . . . . . . . . . . . . . . . . . . . . . 194
AXA Equitable Life Insurance CSC . .. .. .. .. .. .. .. .. .. .. .. .. .. .168, 211 www.genesysworks.org
Company. . . . . . . . . . . . . . . . . . . . . . . . .41, 138 Campbell Soup Company. .. .. .. .. .. .. .. . 90 www.csc.com
www.axa-equitable.com www.campbellsoup.com Georgia Power. . . . . . . . . . . . . . . . . . . . . . . . . . 117
CVS Caremark. . . . . . . . . . . . . . . . . . .57, 129 www.georgiapower.com
BAE Systems Land and Armaments . . . . 100 Capital One Financial www.cvscaremark.com
www.baesystems.com/Businesses/ Corporation . . . . . . . . . . . . . . . . . . . 142, 173 Grand Biloxi Casino, Hotel & Spa. .. .. .. 159
Landarmaments www.capitalone.com www.harrahs.com
Who you are shapes

who we are.
We believe in the power of the human network.
And we believe it starts with you.
Gulf Power Company . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 166
www.gulfpower.com Fresh thinking . . .
Halliburton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180, 195
www.Halliburton.com
it’s how
Hallmark Cards, Inc.. . . . . . . . . . . . . . . . . . . . . . .18, 120, 196
www.hallmark.com
Harris Bankcorp Inc. . .. .. .. .. .. .. .. .. .. .. .. .. .. .51, 69

we stand out.
www.harrisbank.com
The Hartford Financial Services Group, Inc.. .. .. .. .. .. .. 181

www.thehartford.com
Highmark Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52, 53

www.highmark.com
The Home Depot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

www.homedepot.com Janel Haugarth
IBM . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 198 Executive Vice President
www.ibm.com President & COO, Supply Chain Services
Illinois Tool Works Inc.. . . . . . . . . . . . . . . . . . . . . . . . .141, 176
Congratulations to Janel Haugarth

www.itw.com
Interpublic Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45, 98

www.interpublic.com
ITT Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39, 144 for standing out as a

www.itt.com
Ivy Planning Group. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 133

www.ivyplanningllc.com
Woman Worth Watching in 2009.
KBR . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 46, 161
www.kbr.com
Kelly Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

www.kellyservices.com
KeyCorp. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 62
www.Key.com
Smart energy development

starts with creative thinking.
Ingenious minds. Talented engineers like Bola

help Williams gather and process natural gas in the Gulf
of Mexico more efficiently, safely and reliably. In fact,
federal and state agencies recently recognized Williams
with four awards for environmental best practices.
At Williams, we believe that smart energy development
begins with a valuable resource – smart people.
Ingenuity takes energy.™
(800) WILLIAMS | www.williams.com
© 2008 The Williams Companies, Inc.

featured
corporate spotlight
BOLD denotes Advertiser
Kindred Healthcare, Inc.. . . . . . . . . . . . . . . . . . 179

www.kindredhealthcare.com
NCR Corporation . .. .. .. .. .. .. .. .174, 175
www.ncr.com
Prescription Solutions. . . . . . . . . . . 106, 107
www.rxsolutions.com
featured organizations
SUPERVALU Inc . . . . . . . . . . . . . . . . . . .94, 215

www.supervalu.com
KPMG LLP . . . . . . . . . . . . . . . . . . . 73, 189, 199 Neal, Gerber & Eisenberg LLP . . . . . . . . . . . . 122 Raytheon Company . . . . . . . . . . . . . . .95, 156 Symantec Corporation. . . . . . . . . . . . . . . . 59, 115
www.us.kpmg.com www.ngelaw.com www.raytheon.com www.symantec.com
Las Palmas Medical Center . . . . . . . . . . . . . . 200 NJ Department of Reliant Energy, Inc.. .. .. .. .. .. .. .. .. 2, 110 Terex Construction. . . . . . . . . . . . . . . . . . . . . . . . 210
www.laspalmashealth.com Environmental Protection . . . . . . . . . . . . . . . . 205 www.reliant.com www.terex.com
www.state.nj.us/dep
Lee Hecht Harrison. . . . . . . . . . . . . . . . . . . . . . . . 101 Rohm and Haas Company. . . . . . . . . . . 6, 88 Texas Instruments . . . . . . . . . . . . . . . . . . . . . . . . 177
www.LHH.com New York Life www.rohmhaas.com www.ti.com
Insurance Company . . . . . . . . . . . . . . . . 23, 40
Lehman Brothers. . . . . . . . . . . . . . . . . . . . . . . . . . 202 www.newyorklife.com Ryder System, Inc.. . . . . . . . . . . . . . . . . . . . . . . . 136 Textron Inc. . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 104
www.lehman.com www.ryder.com www.textron.com
Nortel. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 82
Lifetime Care Home Health www.nortel.com Safeway Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Toyota Motor Sales, USA, Inc. . . . . . . . . . . . . . 70
and Hospice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 www.safeway.com www.toyota.com
www.LifetimeCare.org Northrop Grumman Corporation. .. 64, 65
www.northropgrumman.com Salt River Project (SRP) . . . . . . . . . 170, 171 U.S. Postal Service . . . . . . . . . . . . . . . . . . . . . . . . . 71
Lockheed Martin . .. .. .. .. .. .. .. .. .. .4, 42 www.srpnet.com www.usps.com
www.lockheedmartin.com O’Melveny & Myers LLP. . . . . . . . . . .56, 201
www.omm.com Royal Dutch Shell/ Unilever . . . . . . . . . . . . . . . . . . . . . . . . . 152, 153
MasterCard Worldwide. .. .. .. .. .134, 135 Shell Oil . . . . . . . . . . . . . . . . . 132, Back Cover www.unileverusa.com
www.mastercardworldwide.com Parker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 www.shell.com
www.parker.com UnitedHealth Group. . . . . . . . . . . . . . . . . . . 81
Mattel, Inc. . .. .. .. .. .. .. .. .. .. .. .. .. 74, 87 Sara Lee Corporation . . . . . . . . . . . . . . . . . . . . 165 www.unitedhealthgroup.com
www.mattel.com PepsiCo, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . 25 www.saralee.com
www.pepsico.com Vanguard . .. .. .. .. .. .. .. .. .. .. .. .146, 147
MGM MIRAGE. . . . . . . . . . . . . . . . . . . . . . . 126, 204 Science Applications www.vanguard.com
www.mgmmirage.com Pfizer . .. .. .. .. .. .. .. .. .. .. .. .. .. .. 75, 157 International Corporation (SAIC) . .. .. .. .. . 37
www.pfizer.com www.saic.com Wal-Mart Stores, Inc.. .. .. .. .. .. . 77, 105
Microsoft . .. .. .. .. .. .. .. .. .. .. .. .. .. 49, 97 www.walmartstores.com
www.microsoft.com Pitney Bowes Inc.. .. .. .. .. .. .. .. .. .. 118, 206 SHRM . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 33
www.pb.com www.shrm.org Waste Management.. . .38, 213, Inside Back
Monsanto . . . . . . . . . . . . . . . . . . . . . . . 121, 197 www.wm.com & www.thinkgreen.com
www.monsanto.com The PNC Financial Sodexo. . . . . . . . . . . . . . . . . . . . . . . . . . . . .21, 178
Services Group, Inc.. . . . . . . . . . . . . 112, 203 www.sodexousa.com WellPoint, Inc.. . . . . . . . . . . . . . . . . . . . .14, 123
Morgan Stanley . . . . . . . . . . . . . . . . . . . . 92, 93 www.pnc.com www.wellpoint.com
www.morganstanley.com State Farm Insurance Companies. . 60, 61
Pragmatics, Inc., www.statefarm.com Wells Fargo Financial Bank. .. .. .102, 103
Motorola. . . . . . . . . . . . . . . . . . . . . . . . . 158, 211 www.wellsfargofinancial.com
a UnitedHealth Group. . . . . . . . . . . . .76, 214
www.motorola.com www.pragmatics.com Stryker Corporation. . . . . . . . . . . . . . .16, 164
www.stryker.com Williams. . . . . . . . . . . . . . . . . . . . . . . . . . .80, 215
www.williams.com
AAI_DiversityMagHalfPage08 7/9/08 3:42 PM Page 1
BIG-COMPANY REACH,
SMALL-COMPANY ATTITUDE.
AAI Corporation’s innovative technologies include unmanned
aircraft, training systems, automated test and maintenance
equipment, armament systems, aviation ground support
equipment, and cutting-edge service solutions.
Headquartered in Hunt Valley, Md., AAI offers
rewarding career opportunities for engineers and business
professionals in all disciplines, including:
� Varied, employee-driven advancement tracks
� Full tuition reimbursement for continuing education
� In-house professional development courses
Voted one of Baltimore Business Journal’s “Best Places

to Work” in 2006 & 2007, AAI provides an exceptional
benefits package for full-time employees.
Visit www.aaicorp.com to apply. EOEM/F/D/V
Innovation That Works is a registered trademark of AAI Corporation.

aaicorp.com
No matter what your specialty, you’ll do more at
Waste Management by working on projects that have a
positive impact on the environment.
Saving the world – now there’s a good reason to come to work.
Make a difference. Work here.

Optional features shown. Check out www.wmcareers.com
Waste Management is an equal opportunity employer and is commited to an environment free of unlawful discrimination.

$
25.00 U.S.
PROFILES IN DIVERSITY JOURNAL

IDEAS PEOPLE WANTED
US LOCATIONS
September / October 2008 • VOLUME 10 NUMBER 5

Shell people aren’t all the same
And we like it that way. After all, the more different perspectives we
have on board, the more great ideas we can come up with.
With a presence in more than 130 countries, we’ve learned for

ourselves that being an inclusive business is an advantage. Now
we’re looking for more people who can bring fresh thinking to the
energy challenge, including:
s3ENIOR#OMMUNICATIONS-ANAGER5
s5TILITIES2ELIABILITY)MPROVEMENT0ROG-GR !MERICAS5
s#ONTROL3YSTEMS4ECHNICIAN !ZUSA#!5
s#2) 3TYRENE2$0ROGRAM-ANAGER5
www.diversityjournal.com
s%NSURE3AFE0RODUCTION0ROCESS&OCAL0OINT5
s4EAM,EADER 0ROCESS%NGINEERING5
s3TAFF0ROCESS%NGINEERING5TILITIES5
s4URNAROUND3AFETY#OORDINATOR5
s0ROJECTS3AFETY#OORDINATOR5
&INDOUTMOREANDAPPLYONLINEATwww.shell.com/careers/usjobs.
Shell is an Equal Opportunity Employer

Profiles in Diversity Journal - Sep/Oct 2008

Загружено:

Сведения о документе

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Profiles in Diversity Journal - Sep/Oct 2008

Загружено:

Авторское право:

Доступные форматы

Also Featuring an Introduction by Bill George, Harvard Business School • A Celebration of Hispanic Heritage Month • Catalyst

Volume 10, Number 5 September / October 2008

September / October 2008 • VOLUME 10 NUMBER 5

With a presence in more than 130 countries, we’ve learned for

Shell is an Equal Opportunity Employer

Make a difference. Work here.

Volume 10, Number 5 September / October 2008

Reliant Energy proudly recognizes

Volume 10, Number 5 September / October 2008

Nancy R. Christal Cindy P. Crotty Anne Chwat

Carine Strom Clark

BETWEEN THE CHALLENGE AND THE SOLUTION,

Volume 10, Number 5 September / October 2008

> SIMPLY STATED, DIVERSITY MEANS DIFFERENCES

Visit www.rohmhaas.com for more information.

imagine the possibilities™

regardless of race, creed or color. Boeing proudly supports

those courageous enough to make discrimination, history.

Volume 10, Number 5 September / October 2008

D. Lynn Kelley, PhD

To learn more about our commitment to diversity, go to www.comcast.com/diversity

Volume 10, Number 5 September / October 2008

Michele Coleman Mayes

WANT TO WORK FOR A

AT BANK OF THE WEST, WE BELIEVE OUR CUSTOMERS ARE

Volume 10, Number 5 September / October 2008

Marcia L. Narine Michelle Paretti

WellPoint congratulates all of the WomenWorthWatching®,

Some of the numerous resources we provide to help women take control of

Better health care, thanks to you.

Visit us online at wellpoint.com/careers and wellpoint.com/diversity

Volume 10, Number 5 September / October 2008

Ana Cabriela Pinczuk Kimberly L. Senter

Join Stryker, a global leader in a growing industry dedicated to • Clinical Research

• Quality Assurance &

Discover new and exciting career opportunities—

Volume 10, Number 5 September / October 2008

Sara Lee Grand Biloxi

Bentina Chisolm Terry

Heidi Shyu Teressa Szelest-Shah

Volume 10, Number 5 September / October 2008

Lizabeth H. Zlatkus Kathleen McClurg Wiljanen

These Women are

that employ them. John Murphy

Every year we publish a special Damian Johnson

edition of Profiles in Diversity Journal that

As much as we applaud their achievements, there is a corollary to their

John Murphy SUBMISSIONS

20 Pro f i les i n Di ve rsit y Journal September/October 2008

182 Special Feature: /

departments and Commentaries 182

30 Catalyst Advancing Women Leaders: The Connection Between

32 From the Publisher Introducing the

34 Viewpoint “ All you have to do is to open the doors

214 Featured Organizations Organizations and Advertisers

Women Worth Watching

36 Barbara Adachi 64 Chineta K. Davis 92 Carla Harris

37 Deborah H. Alderson 66 Sandra Devine 94 Janel S. Haugarth

42 Sondra L. Barbour 70 Tracey Doi 98 Marjorie Hoey

43 Ingrid Beckles 71 Marie Therese Dominguez 99 Diane J. Hoskins

44 Karen A. Bedford 72 Melissa B. Donaldson 100 Linda P. Hudson

24 Pro f i les i n Di ve rsit y Journal September/October 2008

182 Special Feature: /

30 Catalyst Advancing Women Leaders: The Connection Between

32 From the Publisher Introducing the

34 Viewpoint “ All you have to do is to open the doors

214 Featured Organizations Organizations and Advertisers