Академический Документы
Профессиональный Документы
Культура Документы
A PROJECT REPORT
BY
( Reg.No 2341348 )
Mr.R.SATISH B.Tech.,M.B.A.,M.Phil.,PGDPMIR.,DIS.,(Ph.D)
LECTURER
MANAGEMENT STUDIES
JEPPIAR NAGAR
**********
Bonafide certificate
………………………………………………………………………………………………
2
Submitted for the examination held on ………………………………………
DECLARATION
M.VAMSI KRISHNA
3
Mr.R.Satish B.Tech.,M.B.A.,M.Phil.,PGDPMIR.,DIS.,(Ph.D)
Faculty,
CERTIFICATE
Chennai Mr.R.Satish
Faculty
4
Internal Examiner External Examiner.
Acknowledgement
5
I would like to thank Mr.John Christopher, Personnel Manager, Ambica
Empire Best Western for his kind co-operation during my project work.
1 INTRODUCTION. 9
3 REVIEW OF LITERATURE. 25
4 RESEARCH METHODOLOGY. 29
BIBLIOGRAPHY 67
ANNEXURE 69
TABLE OF CONTENTS
6
LIST OF TABLES
7
LIST OF CHARTS
8
INTRODUCTION
9
Definition of Quality of Work life :
dignity and growth… a process through which the stake holders in the
10
2. The declining rate or growth in labor productivity in the face of
energy shortage.
family and community. one of the major reasons for this problem
designed.
organization.
11
• This prospective is needed to understand how the world of work
immersed.
next few decades and the quality of work life is the key to its
successful achievement.
QWL Programmes
• Flexible time.
• Job enrichment.
• Management by objectives.
• Job rotation.
• Job enlargement.
• Employee participation.
12
Criteria required for quality of work life:
2.Relational Factors.
13
3.Job Factors.
4.Financial factors.
These are the factors each and every organization should consider.
COMPANY PROFILE
14
Ambica Empire BestWestern
LTD” with its parent company based in a Township called Eluru which
easy reach of boat clubs, apparel shops, beauty salon, banking and
15
only the best.
Local attraction:
precious things .
Near By cities:
16
160 kilometers from Pondicherry.
Tariff
Includes
Buffet Breakfast.
17
Taxes as applicable.
Facilities:
and leisure travellers. The 100 spacious rooms and suites, most with
modern needs yet still retain the elegance of warmth western and
Indian heritage. The Best Western Ambica Empire believes in the time-
honored tradition of royal hospitality and that our guests accept only
the best.
Hotel Amenities:
18
24- hour room service
Free newspaper
Free parking
Hot tub
Catering staff
Business center
Meeting rooms
Malaysian]
Doctor on call
19
Foreign currency exchange
Extra Facilities:
Conference Halls:
Her Majesty:
halls can handle upto 200 guests for conference. If you can need to
host a banquet, we can conjure exciting menus that suite your taste.
His Highness:
20
These are designed to make every meeting a pleasurable event. Here,
halls can handle upto 300 guests for conference. If you can need to
host a banquet, we can conjure exciting menus that suite your taste.
The difference between Her Majesty and His Highness is that His
Restaurants:
Royal palate:
21
do your bidding. An array of cuisine from around the world tempts tour
palate. Explore with us the subtle flavours of the west, the spice of the
Andhra Samskruthi:
You are served in copper vessels kept warm by glowing embers of cool.
skirted by rich wooden pillars. And as you enjoy your meals, golden
22
Million Dollars Bar:
Takes you on a ride to Wild West. Where they work hard and play hard.
Settle into your saddle at the bar and let the head honcho mix your
drinks just the way you like them. Waiters dressed, as cowboys are
Services:
23
The Guest can book the rooms online by filling the Reservation form
which contains all the deatails related to Guest such as Name. Address,
Feed back:
Feed back regarding the Hotel is promoted and the Guest can fill up
the feed back form available in the Reception or online filling up of the
Feedback form.
24
REVIEW OF
LITERATURE
25
REVIEW OF LITERATURE:
26
• Quality of Work Life which included variable like relationship with
supervisors, work group relationship respect for individuals, job
stress, state of mind and so on.
• Society has also begun to realize that human resource, well
represents the only remaining plentiful natural resource and both
the individual an the society can clearly benefit form their full
utilization.
• Walton, one of the major interpreters of quality of work life
movement has proposed eight major conceptual areas.
To understand the topic we will study in detail the areas which has a
greater influence on quality of work life.
27
continuous process that needs to be monitored on a regular
basis by the management.
• Opportunity for career growth: a sure indicator of an excellent
organization is one, which plans well in advance, both the
expansion of the organizational activities and career growth of
each of its employees. career charts are chalked out made
known to the aspirant employees.
• Social integration in the work force: unity of purpose in the
work force is an essential and idealistic situation where
productivity will tend to be maximum. Spirit of oneness leads
to unity of purpose in achieving common organizational goals.
This is an effort of both the management and the workers.
28
and organizational climate of trust, collaboration an mutual
understanding.
29
RESEARCH
METHODOLOGY
employees. Many concerns are looking for new ways to structure jobs
30
various ways, such as the emergence of new centers created for the
improvements.
There are various studies done in the area of Quality of Work Life and
of work life. But only few studies have related Quality of Work Life and
provide Quality service that will allow the customers to succeed in their
chosen market.
OBJECTIVES
The project has been carried out in Hotel Ambica Empire with
reference
PRIMARY OBJECTIVE:
31
• To find out the various factors affecting the Quality of Work Life.
SECONDARY OBJECTIVE:
• To find out new ideas from the employees regarding QWL and
suggest suitable findings to the company.
sources of Data :
The researcher has used both primary and Secondary data for
collecting the required data.
Primary Data :
32
• A questionnaire is a list of Questions to be asked from the
respondents.
• A questionnaire must reflect on the objectives of the study and
also it should be interesting enough for the respondents to
answer the questions given.
• It also contains the space where the answers can be recorded.
• The different types of Questions that can be used in an
Questionnaire are open ended , closed ended, dichotomous and
multiple choice Questions.
• The pilot study was conducted before the actual survey on a
small sample of the entire survey sample.
• The researcher has also gathered information by conducting
personal interview with employees working at different levels of
the organization.
• It is the best method for collecting information.
• It eliminates all chances of ambiguity either on the interviews
part or in the respondent’s part.
SECONDARY DATA :
SAMPLE SIZE :
33
The sample was selected from a universe of 125. Hence 75 samples
were selected for the survey, which comprises 50 employees and 25
management cadre.
SAMPLING PROCEDURE :
Samples were selected using simple random sampling method. For this
, simple random table was used. The researcher had randomly selected
75
numbers from the random table. Corresponding to these numbers, the
names of the employees were selected form the Muster Roll of the
organization. In this way, samples were selected from the universe for
conducting the survey.
SAMPLE UNIT :
34
• The research is taken up in a hospitality industry which requires
a lot of service to be provided both to the customers and as well
as the employees in the organization.
provided by them.
35
Limitations of the study:
36
ANALYSIS
&
INTERPRETATION
37
After data is collected with the help of Questionnaire, they need
to be properly tabulated and presented. A table is an orderly and
systematic representation of numerical data in columns and rows. It
facilitates comparison by bringing related items of information close to
one another.
38
TABLE: 5.1
39
CHART 5.1 CHART SHOWING THE AGE OF
RESPONDENTS
AGE
80%
60%
40% AGE
20%
0%
20-30 30-40 40-50 50-60
INTERPRETATION:
40
TABLE: 5. 2
CHART 5.2
41
EDUCATION
PG OR MHM XII
13% 15%
DIPLOMA
24%
DEGREE
48%
INTERPRETATION :
42
TABLE: 5. 3
CHART 5.3
RESPONDENTS
43
MARITAL STATUS
UNMARRIE
D
35%
MARRIED
65%
44
TABLE: V- 4
45
S E R V IC E
80
60
40 S E R V IC E
20
0
<5 >5 > 10 > 15
INTERPRETATION:
Of the 75 respondents 60% of them have below 5years of
service, 35% of them have above 5 years of service, 4% of them have
above 10 years of service, 1% of them have above 15 years of service.
TABLE: V- 5
46
TABLE SHOWING THE MONTHLY INCOME OF THE
RESPONDENTS.
47
INCOME
80%
60%
40% INCOME
20%
0%
<5K >5K >10K >15K
INTERPRETATION :
Of the 75 respondents 65% of them are employed below Rs.5000
and 25% of them are employed above Rs.5000, 4% of them are above
Rs.10,000, 6% of them are employed above Rs.15,000.
TABLE: V- 6
48
TABLE SHOWING THE OPINION OF THE RESPONDENTS
REGARDING “WHETHER THE ORGANIZATION IS WORKING
AS A SOCIALLY RESPONSIBLE UNIT”.
S .R.U
50
40
30
S .R.U
20
10
0 49
SA A MA DA SDA
SRU- SOCIALLY RESPONSIBLE UNIT
Interpretation:
TABLE: V- 7
50
STRONGLY DISAGREE - -
TOTAL 75 100%
P R E S TIG E
40
30
20 P R E S TIG E
10
0
SA A MA DA S DA
51
Source: data collected from the questionnaire.
INTERPRETATION:
TABLE: V- 8
52
CHART SHOWING THE “SATISFACTORY LEVEL OF
INCOME AND BENEFITS”
IN C O M E & B E N E F IT S
30
25
20
IN C O M E &
15
B E N E F IT S
10
5
0
SA A MA DA SDA
53
INTERPRETATION:
Of the 75 respondents 12% strongly agree, 24% agree, 26%
moderately agree, 21% disagree, 17% strongly disagree with the
statement.
It is clearly observed that most of the employees moderately
agree that the income and the benefits provided by the organization
satisfies the needs of the employees.
TABLE : V- 9
54
CHART SHOWING THE RISK OF ILLNESS & INJURY
IN THE WORKING ENVIRONMENT
R IS K O F IL L N E S S & IN JU R Y
50%
40%
30% R IS K O F
IL L N E S S
20%
& IN JU R Y
10%
0%
SA A MA DA SDA
INTERPRETATION:
55
Of the 75 respondents 20% strongly agree, 23% agree, 16%
moderately agree, 41% disagree, 17% strongly disagree with the
statement.
It is clearly observed that most of the employees disagree that
the
Working conditions have the risk of illness and injury.
TABLE: V- 10
56
CHART SHOWING THE WILLINGNESS TO
TEAMWORK BY THE REPONDENTS
TEAM WORK
50
40
30
TEAM WORK
20
10
0
ES
L
AM
UA
IM
TE
ID
ET
IV
M
D
IN
SO
INTERPRETATION:
57
It is observed that most of the employees wishes to work in
teams.
TABLE: V- 11
58
CHART SHOWING WHETHER THE IDEAS GIVEN BY
THE EMPLOYEES ARE CONSIDERED OR NOT
NEW IDEAS
40%
30%
20% NEW IDEAS
10%
0%
NOT AT
MOSTLY
RARELY
SOMETIM
ALL
ES
INTERPRETATION:
59
It is observed that most of the employees ideas are rarely
considered.
TABLE: V- 12
60
CHART SHOWING THE PSYCOLOGICAL
SATISFACTION OF THE RESPONDENTS
S A TIS F A CTIO N
50%
40%
30% S A TIS F A CTIO N
20%
10%
0% NOT AT
RARELY
MOSTLY
SOMETIM
ALL
ES
INTERPRETATION:
Of the 75 respondents 8% of their ideas are mostly considered,
17% of their ideas are sometimes considered, 39% of their ides are
rarely considered, 36% of their ideas are not at all considered.
61
SUMMARY OF FINDINGS,
SUGGESTIONS
AND RECOMMENDATIONS,
CONCLUSION.
62
FINDINGS:
graduates.
• Most of the employees agree that the job gives them prestige in
the organization.
the
teams.
63
• It is observed that most of the employees ideas are rarely
considered.
psychologically satisfied.
work experience.
promotions.
to avoid accidents.
64
High
desirable.
desirable.
undesirable.
underiable.
65
Therfore, management should ensure to provide high QWL and take
CONCLUSION:
66
BIBLIOGRAPHY
67
Books :
• P.SubbaRao - Essentials of Human Resource Management and
Industrial Relations - Himalaya Publications-1997-P.no 47.
• C.B.Mamoria-Personnel Management-Twelfth Edition-p.no-53.
Journals:
• P.SubbaRao and Alfred - Gitam Journal of Management-
vol.no.1- p.no- 51 to 60.
• HR review and Human Capital –Vol II and III.
Websites:
www.qwl.com.
www.google.com
Reports:
68
• Company’s Financial Reports and Muster roll.
ANNEXURE
69
STUDY ON QUALITY OF WORK LIFE
1. Name :------------------------------------
2. Age : [ ] 20-30 yrs [ ] 31-40 yrs [ ] 41-50yrs [ ] 51 & above
3. Educational Qualification:[ ]below XII[ ]Diploma[ ] Degree[ ] M.H.M.
4. Marital status and No. of Dependents: [ ] single [ ] married.
5. Department and Designation: _______________________
6. Years of service: [ ]below 5 yrs [ ]5-10 yrs [ ]11-15yrs[ ]16-20yrs.
7. Monthly Income: [ ]<Rs.5000[ ]Rs.5001-10,000.[ ] Rs.10001-15,000.
[ ] Rs.15001-20,000. [ ] More than 20,000.
8. Does your Organization function as a socially responsible unit?
[ ] strongly agree [ ] Agree [ ]Moderately agree [ ]Disagree
[ ] Strongly disagree.
9. Do you think your job gives you prestige in the organization?
[ ] strongly agree [ ] Agree [ ] Moderately agree [ ] Disagree
[ ] Strongly disagree.
10. Are you satisfied with the income and benefits of the organization?
[ ] strongly agree [ ] Agree [ ] Moderately agree [ ] Disagree
[ ] Strongly disagree.
11. Does the working condition have the risk of illness and injury?
[ ] strongly agree [ ] Agree [ ] Moderately agree [ ] Disagree
[ ] Strongly disagree.
12. Do you prefer to work individually than in the team?
[ ] yes [ ] No [ ] Sometimes.
70
13. “Working in a group is no problem here”. Do you agree with the
statement?
[ ] strongly agree [ ] Agree [ ] Moderately agree [ ] Disagree
[ ] Strongly disagree.
14. Are your ideas, which bring new changes in the organization are
appreciated?
[ ] Mostly [ ] sometimes [ ] Rarely [ ] Not at all.
15. Because of your work are you getting a lot of Psychological satisfaction?
[ ] Mostly [ ] sometimes [ ] Rarely [ ] Not at all.
LIST OF RESPONDENTS
• MR.GOPALA KRISHNAN
• MR.MAHEESH SHARMA
• MR.SIVA KRISHNA
• MR.GEORGE ROLLAND
• MR.JODH SINGH
• MR.CHANDRA SEKHAR
• MR.KARTHICK
• MRS.SAROJA
• MR.JOHN CHRISTOPHER
• MR.DIVAKARAN
71
JUNIOR EXECUTIVES.
• MR.SAMPATH
• MR.RAVI.K
• MRS.ARUNA BELL
• MRS.PUSHPA LATHA
SUPERVISORS
• MR.UMAMAHESWARARAO
• MR.SELVAGANAPATHY
• MR.ANAND
• MR.BABU
• MRS.STELLA
• MR.DOSS
• MR.GOVIND
• MR.NIDARSHAN
• MR.NAVEEN BABU
• MR.SURESH KUMAR
• MR.SUNDARAM
• MR.SHIVAJI
• MR.SALEEEM
• MR.GUNA
• MR.KARTHIKEYAN
• MR.ANSHAD
72
• MR.KANNAN
• MR.NATARAJAN
• MR.SHNAMUGAM
• MR.VINOTH
• MR.VENKATESAN
• MR.BALAMURUGAN
• MR.CHANDRASEKHAR
• MR.DHANASEKHARAN
• MR.BHASKARAN
• MR.VIJAY
• MR.SELVAN
• MR.VITHYA
• MR.SELVAM
• MR.ANANTH
• MR.GAVASKAR
• MR.PORSELVAM
• MR.AZHAGIRI
• MR.ARMUGAM
STAFF
• MR.SRIDHAR
• MR.JAIPAL
• MR.SUBRAMANAYAM
• MR.SATISH
• MRS.KAMALA
• MR.SRINIVASARAO
• MS.MEENAKSHI
73
• MR.KISHORE
• MR.MOSES
• MR.BHASKAR
• MR.GOPI
• MS.NARMATHA
• MR.SUBRAMANI
• MR.REUBEN
• MR.RANGANATHAN
• MR.RAMAN
• MS.MUTHYALU
• MR.INSTEEN
• MR.SAGABDEEN
• MS.BHAGAYALAKSHMI
• MR.DHARMENDRAN
• MR.SAGAR
• MR.KOTHANDARAMAN
• MR.RANJITH KUMAR
• MR.SABIR
• MR.GOPI
• MR.BABU
• MR.T.S.CHAUDHARI
• MR.DAMODHARAN
• MR.THIMMARAJU
• MR.MOHAN
• MR.RAJASEKHAR
• MR.SARAVANAN
74
• MR.SHAHUL HAMMEED
• MS.KALA
75