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The HP Recovery Manager is an easy-to-use, versatile application that allows you to:
All of these features make the HP Recovery Manager a necessary tool for ensuring data security.
The HP Recovery Manager allows you to create recovery discs that are customized to your
specific computer. Therefore, a Windows 7 recovery disc was not provided with your computer.
The HP Recovery Manager restores the PC to its original licensed operating system. If you
created a set of personalized recovery discs in Windows Vista, and then your computer was
upgraded to Windows 7, the recovery discs will restore the original licensed Vista factory
settings.
Because the recovery process may delete some or all of the existing files, programs, and
partitions; HP recommends that you perform all other troubleshooting options to return the
computer to the proper operating condition, and backup of all important data and files before
doing a system recovery:
System Recovery: Reformats the system drive (normally C:), re-installs the original
operating system, all the original hardware drivers and software. Does not impact user
created partitions. If there are two hard drives, only the drive with the operating system is
modified.
WARNING If the size of the OS partition (normally C:) was reduced below a minimum size
: requirement, the other user created partions will be removed and stored data will
be destroyed.
Factory Reset: Removes all partitions, reformats the entire hard drive, re-installs the
original operating system, and all the original hardware drivers and software. Also, re-
creates the required Recovery partition (normally D:) and UEFI partition (normally E:),
and re-installs the required software.
This Factory Reset option returns all of the notebook's software to the condition it was in
at the time of purchase. All user changes or additions are removed.
Minimized Image Recovery: Removes all partitions, reformats the entire hard drive, re-
installs the original operating system and hardware drivers, and re-installs HP essential
software (i.e., HP Support Assistant, HP Recovery Manager, etc.), but does not install the
trial applications and games.
For more information on these recovery options, see HP Notebook PCs - Using System
Recovery, Factory Reset and Minimized Image Recovery Options .
Launch the Windows Update function to install the latest Microsoft updates.
Launch HP Advisor or HP Support Assistant to install the latest HP BIOS and updated
drivers. Or you can search for updates on the HP Drivers and Downloads support page.
Alternately, click Start , All Programs , Recovery Manager , and then Recovery
Manager . Allow the action to continue, if prompted.
The computer will restart and launch the Recovery Manager again.
The program will appear to pause for about ten minutes while it examines the computer
and calculates how many DVD-R or DVD+R discs are needed. Do not interrupt this
process.
4. When prompted, put a blank disc in the optical disc drive and follow the on-screen
instructions to create the recovery discs.
After all of the recovery discs are created, label the discs and store them in a safe place.
NOTE: If the recovery discs fail during the creation or become corrupted, you can order
replacement recovery discs from HP.
Three ways to recover the PC to the original operating condition
The complete recovery process can take 4 to 6 hours or more to complete. For best results, the
computer should be connected to the internet, and it will restart several times during the process.
Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows
displays.
1. If computer can boot to the Windows desktop, launch the Recovery Manager .
2. If computer cannot boot to the Windows desktop, press f11 to launch Recovery
Manager .
3. Insert your personalized recovery disc or replacement recovery disc in the optical drive
and start the computer .
When the recovery is complete, be sure to run the Microsoft Windows Update and the HP
Advisor or HP Support Assistant to install all updated drivers and software.
2. Click System recovery . The PC will restart and reopen the Recovery Manager.
3. When the PC restarts, select the System recovery option and click Next .
4. If prompted to use the Microsoft System Restore program, click No , and then
click Next .
5. When prompted, if you want to backup your personal files and settings, select
the Back up your files first (recommended) option, and then click Next .
Follow the on-screen instructions.
WARNING This is the final opportunity to change your mind about recovering the PC and
: deleting all the files and programs. Once you click Next , the restore process
cannot be stopped.
7. If you are satisfied that you want to begin the recover process, click Next . The
PC immediately begins formatting the hard drive and destroying all data.
The recovery process may take up to several hours and will return the PC to its original
condition. Any custom settings, drivers, software programs and updates, and/or hardware
updates are lost and must be reinstalled.
o If the HP Recovery Manager can access the recovery partition on the hard
drive, a prompt to backup the user files before beginning the recovery is
displayed. Follow any on-screen instructions.
o If the HP Recovery Manager cannot access the hard drive to fix any
system errors, you will need to use the personalized recovery disc that
you created to recover the hard drive to its original condition.
o If you have not created the personalized recovery disc, or the discs are
corrupted, you can order a replacement recovery disc from HP.
2. When the Recovery Manager starts, follow the step-by-step system recovery
instructions shown above.
Resolving a common recovery issue.
If the Recovery Manager cannot be launched from either the desktop, or by pressing the f11 key
on startup, you can use the recovery disc to restore the computer to the original operating
condition in Windows 7.
If the computer is running, insert the recovery disc and immediately click Start
and select Restart to force the computer to start from the recovery disc.
2. When prompted, Press any key to boot from CD or DVD, press any key on the
keyboard.
3. Allow the recovery disc to start and load the required files while the Microsoft
loading screen is displayed. It may take several minutes to load the required files.
A status box is displayed to indicate the status of the recovery and the
estimated time remaining.
o If you used multiple discs when you created the personalized recovery
discs, follow the prompts to remove the first disc and insert any requested
discs.
6. When prompted to Insert the Supplemental driver disc , take one of the
following actions:
o If you purchased a replacement recovery disc from HP, and it did not
include a Supplemental driver disc, click Skip or Cancel . The recovery
program will ignore the request and install the next file on the recovery
disc.
o If you created a personal recovery disc, press Next to continue.
Alternately, click Start , All Programs , Recovery Manager , and then Recovery
Manager . Allow the action to continue, if prompted. The HP Recovery Manager
opens.
2. Click Software program re-installation or Hardware driver re-installation , Next ,
and then follow the on-screen instructions to reinstall the desired software programs
and hardware drivers.
Alternately, click Start , All Programs , Recovery Manager , and then Recovery
Manager . Allow the action to continue, if prompted. The HP Recovery Manager
opens.
2. Click Microsoft System Restore , Next , and then follow the on-screen instructions.
3. If the Microsoft System Restore utility is not turned on, or if there are no specified
restore points, System Restore prompts for the creation of a first system restore point.
To create a restore point, click open System Protection , Create , and then follow the
on-screen instructions.
4. When prompted to choose a location to store the Microsoft Windows Recovery restore
points, select either the C: drive or an external storage device.
NOTE: Do not select the HP_Recovery drive partition as a storage location! HP_Recovery
is small partition on the hard drive and is dedicated to the Recovery Manager files.
Attempting to store any other files on this partition may cause an error.
5. If there are one or more restore recovery points available, click Choose a different
restore point , Next , and then select a Date and Time when the PC was operating
correctly. Follow the on-screen instructions.
Alternately, click Start , All Programs , Recovery Manager , and then Recovery
Manager . Allow the action to continue, if prompted. The HP Recovery Manager
opens.
2. Click Computer Checkup , Next , select the desired type of checkup from the list, and
then click Next . Follow the on-screen instructions.