UNITED INDIA INSURANCE COMPANY LIMITED.

FROM: TO:
BRANCH OFFICE, IAI CELL,
CALIBRE MARKET, REGIONAL OFFICE,
RAJPURA. CHANDIGARH.
TELE: 01762-242530, 224615
REF: BO-RJP:IAI:KS:RKC:2010 DATED : 01.09.2010

RE: REPLY OF AUDIT REPORT FOR THE PERIOD

FROM 01.04.2008 TO 31.03.2009.

Please refer above audit report conducted in August’2009 & received in Jan’2010, we are giving
Para-wise reply as under:

ACCOUNTS REPORT:

PART ‘B’

1. BO had already maintained the Assets register and all the assets are numbered, properly.
2. The BSNL authority had already withdrawn code 95 and given 0 facilities all over India.
Hence, we are not making any STD call because the BSNL Authority already provided
the 0 facility on every phone all over in India. However, it is noted for future.
3. Now, Library record has maintained properly.
4. The Branch Office had made 56 nos. of transfers from our Local Collection A/c to
Central Collection A/c, Chandigarh during the above period; almost we had made 5 nos.
of transfer every month. In this regard we had already taken up the matter with our
Bankers and they ensured to make the number of transfers and to keep minimum balance
after every transfer of funds as per standing instructions. However, we are vigorously
following the same
5. Regarding keeping of minimum Imprest cash is noted for future and this mistake will not
be repeated in future.
6. Regarding to depositing the cash in excess/short &/or maintained the ACS 50 regularly is
noted for future.
7. Now, all Cover note Control registers are maintained properly and policy nos. are marked
against each and every covernote.
8. Regarding issuance of covernote books to agents is noted for future.
9. No need to reply.
10. We are sending the NCB confirmation letter to the previous insurers in each and every
case against which the NCB allowed. Regarding not maintaining the NCB register is
noted for future.
11. We are using the proposal/break in insurance formats in each and every covernote/case.
Regarding not maintain the break in insurance register is noted for future.
12. Regarding the cheque dishonor, the policies are immediately cancelled in case of cheque
dishonored and send the letter to the insured as well as copy marked to concerned
bank/RTO.
13. Regarding the balance in our Bank Imprest account, we would like to inform you that
sometimes we deposited the cheque in our Imprest account on 28/29 th of the month and
the bank given the credit of this cheque on the next day i.e. 30 th/31st of the month , hence
the more balance is due to this only. However, it is also noted for future.
14. Now, the entire PAN numbers of Agents/Surveyors has been fed in the system and at the
present the system is generating all Form No.16 with their PAN Number; however it is
noted for future.
15. Noted for future.
16. We had already having the quotations from the different venders for printing &
stationery; moreover we are purchasing A4 paper lower the rates provided by Regional
Office for printing of policies on Laser printer
17. We had already having the quotations from the different venders for courier. Moreover,
the payments are releasing to them after checking the PODs properly.
18. The commission wrongly paid on Govt. Business had been recovered as per chart given
below:

Policy No. Name of Insured Agency Comm. Recovery Particulars

Code Amount
31/08/1184 Executive Officer 8/804 422.00 Recovered vide Rt. No. 10102 dt.
26.02.2010
31/08/1183 Executive Officer 8/807 441.00 Recovered vide Rt. No. 10103 dt.
26.02.2010
31/08/2015 Executive Officer 60/21 84.00 Recovered vide Rt. No. 10104 dt.
26.02.2010
31/08/2028 Executive Officer 60/21 382.00 Recovered vide Rt. No. 10104 dt.
26.02.2010
31/08/7916 Executive Officer 60/21 281.00 Recovered vide Rt. No. 10104 dt.
26.02.2010
31/08/8545 Executive Officer 12/1209 243.00 Recovered vide Rt. No. 10105 dt.
26.02.2010
31/08/8546 Executive Officer 12/1209 182.00 Recovered vide Rt. No. 10105 dt.
26.02.2010
31/08/8547 Executive Officer 12/1209 267.00 Recovered vide Rt. No. 10105 dt.
26.02.2010
31/08/8548 Executive Officer 12/1209 267.00 Recovered vide Rt. No. 10105 dt.
26.02.2010

19. Noted for future.

20. Now, the leave record of Sh. Vinod Kumar Sharma, Dev. Officer had been
maintained/completed properly. Now, the Leave applications have been submitted by
Mr. Leela Rani, A/Ty, Mr. Ved Parkash, SS and Mrs. Surinder Kaur, FTS and placed in
their leave record files. Moreover, they have warned personally. However, it is noted for
future.
 21. Regarding NCB confirmations of the following policies:

Policy No. Name of Insured %age Amount Reply/Remarks

31/08/69 Sanjay Kumar Sharma 45 1280 This policy issued in the name of
Angrej Kaur and 20% NCB i.e Rs.
15/- allowed. The NCB is confirmed
being our own renewal.
31/08/592 Harpreet Singh 35 1861 Letter for NCB confirmation sent to
the previous Insurer, but the NCB
confirmation is still awaited.
31/08/548 Kalga Singh 50 3386 This policy is issued in the name of
Lakhmir Singh and 20% NCB i.e. Rs.
690/- allowed, the letter sent to the
previous Insurer but the NCB
confirmation still awaited
31/08/1064 Paramjit Singh 50 2379 The policy is issued in the name of
Ranjit Singh and the letter sent to the
previous Insurer for confirmation of
NCB but the same still awaited.
31/08/3540 Roshan Moudgil 25 3191 Letter for NCB confirmation sent to
the previous Insurer, but the
confirmation is still awaited.
31/08/4243 Udam Singh Kang 35 1021 The policy pertains to Madhu Bala and
the policy is for ACT only hence
confirmation of NCB does not arise.
31/08/789 Harminder Kaur 35 3012 NCB confirmed and placed in the file.
31/08/791 Labh Kaur 20 802 This policy pertains to Narinder Saki
and this policy is for ACT only policy,
hence the question of NCB
confirmation does not arise.

22. General Remarks : Noted for future, please.

KULDEEP SINGH
BRANCH MANAGER

CC: Divisional Office, Patiala for information, please

 UNITED INDIA INSURANCE COMPANY LIMITED.

FROM: TO:
BRANCH OFFICE, IAI CELL,
CALIBRE MARKET, REGIONAL OFFICE,
RAJPURA. CHANDIGARH.
TELE: 01762-242530, 224615
REF:BO-RJP: IAI:KS:RKC:2010 DATED : 01.09.2010

RE: REPLY OF AUDIT REPORT FOR THE PERIOD

FROM 01.04.2008 TO 31.03.2009.

Please refer above audit report conducted in September’2009 & received in Jan’2010, we are
giving Para-wise reply as under:

INSPECTION REPORT:

PART ‘C’

MOTOR UNDERWRITING:

1. Regarding NCB confirmations of the following policies:

Policy No. Name of Insured %age Amt. Repl y/Remarks

31/08/0475 Mohindra Batra 20 1582 NCB confirmed and annexed with the
report.
31/08/0986 Jagjit Singh Virk 35 2010 NCB confirmed and annexed with the
report.
31/08/2950 Vikrant Mehta 50 689 NCB confirmed and annexed with the
report.
31/08/4621 Gurdev Singh 50 1021 NCB confirmed and annexed with the
report.
31/08/6177 Surinder Kumar Ghai 20 1340 NCB confirmed and annexed with the
report.
31/08/6294 Narinder Kumar Miglani 20 1021 NCB confirmed and annexed with the
report.
31/08/6686 Kaptain Singh 20 744 Letters sent to the previous insured for NCB
confirmation but the same is still awaited.
31/08/6687 Daljit Kaur 20 1117 Letters sent to the previous insured for NCB
confirmation but the same is still awaited.
31/08/7340 Nardokh singh 25 3655 Letters sent to the previous insured for NCB
confirmation but the same is still awaited.
31/08/9073 Harsarup 20 2380 Letters sent to the previous insured for NCB
confirmation but the same is still awaited.
TOTAL 15559
 2. Regarding the NCB allowed on renewals instead of claims reported on the previous
policies:

Veh.No. New Effective Old policy Claim DOL Amt. Reply/Remarks

Policy No. date No. No.`
PB-27C- 31/08/8300 27.02.09 31/07/6120 31/08/147 21.02.09 3172 Letter written to the
0068 claimant, but
recovery is still
pending, moreover,
the client is not our
book, presently
kindly drop the
query.
PB-11Q- 31/08/0477 29.04.08 31/07/0532 31/08/014 26.04.08 447 Letter written to the
1580 claimant, but
recovery is still
pending, moreover,
the client is not our
book, presently
kindly drop the
query
PB-39C- 31/08/6695 07.01.09 31/07/5034 31/08/008 01.04.08 113 Recovered vide Rt.
1521 No. 740 dt.
15.04.2010
PB-23F- 31/08/7908 14.02.09 31/07/5812 31/07/147 09.03.08 84 Letter written to the
9435 claimant, but
recovery is still
pending, moreover,
the client is not our
book, presently
kindly drop the
query
TOTAL 3816

The system is giving the message while underwriting the business through renewals but the
persons who are underwriting the business in the system click the OK Button without
seeing/reading the message, hence these mistakes committed. We have given the instructions to
the underwriters that such type of mistake should not be repeated in future. However, it is noted
for future.

3. Regarding recovery of NCB against policy no. 31/09/2916, a letter written to the insured
to deposit the amount of NCB to the tune of Rs.1445/85Ps, but the same is still pending.

MISC. UNDERWRITING:

4. Regarding approval from DO under Professional Indemnity insurance Policies :

Policy No. Name of Insured Period of Sum Reply/Remarks
Insurance Insured
46/08/302 Dr. Shaifali Garg 06.01.09 to 10 Lac
05.01.10
46/08/303 Dr. Navish K. 06.01.09 to 10 Lac
Garg 05.01.10

5. Regarding approval from DO under Carrier Legal Liability insurance Policies:

Policy Name of Period of Veh. No. Reply/Remarks

No Insured insurance
46/08/201 Satwant Kaur 20.10.08 to PB-11AB-
19.10.09 6655
46/08/281 Harjinder Singh 17.12.08 to HR-38G-
16.12.09 2702
46/08/282 Harjinder Singh 17.12.08 to PB-10BG-
16.12.09 8993
46/08/308 Kewal Krishan 09.01.09 to PB-06D-
Khuran 08.01.10 2384
46/08/345 Charanjit Singh 15.02.09 to PB=11T-
14.02.10 1855

6. Regarding approval from DO under Jewellers Block Insurance:

Policy Name of Insured Period of Sum Insured Reply/Remarks
No. Insurance Section – I
46/08/090 Dwarka Dass 23.06.08 to 60,00,000
Jewellers 22.06.09

CLAIMS:

7. Motor Claim no. 31/07/112 – Avtar Singh (CH-03H-5832), the claim is settled on Net of
Salvage Basis, now after claim formalities like cancellation of insurance policy
endorsement and letter written to RTO, placed in the file. However, it is noted for future.

MISC. CLAIMS:

8. Cattle claim no. 47/08/01/06 – Gurmail Singh: The concerned Dev. Officer had insured 2
nos. of cattle i.e one Cow and one Buffalo but he has mentioned the tag no. 24143 for
buffalo and tag no. 24142 for Cow in the covernote/policy, inadvertently. But, physically
the tag no.. 24142 and 24143 tagged to Cow and Buffalo respectively due to oversight by
the concerned Dev. Officer. It is come to our notice at the time of claim/death of insured
buffalo. The claim was genuine hence we have settled the same subject to correction of
tag number in the plicy.

GENERAL REMARKS:

All general points are noted for future for strictly compliance.
KULDEEP SINGH
BRANCH MANAGER