CRASH DUMPS:

1. In order to take Crash dumps from the server we use debug diagnostic tool which
can be downloaded from here.

http://www.microsoft.com/downloads/en/details.aspx?
FamilyID=28bd5941-c458-46f1-b24d-f60151d875a3&displaylang=en

2. Go to StartAll ProgramsDebug Diagnostic Tools 1.1Debug Diag 1.1 (x86)

3. Select All IIS/COM+ related processes and click next
4. Select Add rule and click on Breakpoints
5. Click on Add Breakpoint, then select Kernel32!TerminateProcess and select full
UserDump and click Ok.
6. Click on Next
7. Click on Activate the rule now and then select finish.
8. Following is the last screen for Crash Dumps.
HIGH CPU/MEMORY/HANG DUMPS:

1. Go to StartAll ProgramsDebug Diagnostic Tools 1.1Debug Diag 1.1 (x86)

2. Go to task manager and identify the process which is utilizing high CPU. The
process id for a particular application pool (w3wp.exe) which is taking high CPU can
be identified by the command.

cscript iisapp.vbs
3. Navigate to the Process tab and select the process id which is taking high CPU.
Right click on the particular process id and select create Full UserDump.

4. The dump will be stored in the location C:\Program Files\DebugDiag\Logs\Misc

5. The dump needs to be analyzed using windows debugging tool Windbg.

Download the Windows SDK tool which consists of the debugging tools for windows,
which includes windbg tool.

http://www.microsoft.com/downloads/en/details.aspx?
FamilyID=6b6c21d2-2006-4afa-9702-529fa782d63b&displaylang=en
6. Go to Start All Programs Debugging Tool for Windows (x86) WinDbg

Click on FileSymbol File Path

7. In the resulting dialog box, enter the following.

SRV*f:\localsymbols*http://msdl.microsoft.com/download/symbols

8. Copy the sos.dll (can be found in .Net framework folder present on the server,
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727) and place it in the folder
C:\Program Files\Debugging Tools for Windows (x86)

9. Now download psscor2 which can be found here

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5c068e9f-ebfe-48a5-
8b2f-0ad6ab454ad4&displaylang=en

Run the exe file and extract the psscor2.dll from the zip file to the folder
C:\Program Files\Debugging Tools for Windows (x86)
8. Go to File Open Crash Dump
9. Select the dump file which can be found in the location C:\Program
Files\DebugDiag\Logs\Misc
10. The following screen comes up once we select the dump file
11. Next step would be to load sos.dll file, which can be loaded by using the
command

.load sos.dll
12. Then we need to load psscor2 which can be loaded by using the command

.load psscor2
13. The aspx pages can be seen by using the command

!aspxpages

14. Other commands can be found in here

http://windbg.info/download/doc/pdf/WinDbg_cmds.pdf