Академический Документы
Профессиональный Документы
Культура Документы
ON
STUDY OF PERCEPTION OF PEOPLE
TOWARDS 108 EMERGENCY SERVICES
PREPARED BY:
SUBMITTED TO:
Dr. J.S.Panwar
We are also thankful to our library, computer lab and other supporting staffs of the
department for their help. We will be failing in our endeavors if we do not acknowledge
to many of our friends for their kind co-operation. Finally I would like to pay gratitude to
all those who helped us in some way or the other during the preparation of the report.
JIGNESH KHADELA(09017)
JAYMIN MEHTA(09016)
MAYANK RATHORE(09023)
SAPNA CHAUDHARY (09038)
PREFACE
Human being enters the world with a raw brain and mind. Until he works out with
his imagination, he cannot reach the soaring heights of success. Study of management
will be worthwhile only if it is coupled with the practical studies and imagination power.
Marketing study, which is a part of management studies, intends to provide a student
with sufficient knowledge to develop an equation to connect theory and practical aspects
and thereby gives an opportunity to test and verify application of theory. As a partial
fulfillment of the Course M.B.A. (Master of Business Administration), the students are
required to undertake a marketing study that would help them to enhance their
knowledge.
It is with great sincerity and enthusiasm that we take up the challenge that this
field has placed before us and hope to succeed with guidance from our faculty.
INDEX
Serial P. No.
No
1 Chapter:1 Introduction
Bibliography
The Questionnaire
CHAPTER -1: Introduction
BACKGROUND
On August 29, 2007, Gujarat EMRI was inaugurated by Chief Minister Narendra
Modi and former president A.P.J. Kalam with just 14 ambulances and a year later(2008)
there were over 300 ambulances.
Emergency Management and Research Institute
EMRI (Emergency Management and Research Institute) is a pioneer in
Emergency Management Services in India. As a not - for - profit professional
organization operating in the Public Private Partnership (PPP) mode, EMRI is the only
professional Emergency Service Provider in India today.
EMRI handles medical, police and fire emergencies through the “1-0-8
Emergency service". This is a free service delivered through state- of -art emergency
call response centers and has over 2600 ambulances across Andhra Pradesh, Gujarat,
Uttarakhand, Goa, Chennai, Rajasthan, Karnataka, Assam Meghalaya and Madhya
Pradesh. With the expansion of fleet and services set to spread across more states, EMRI
will have more than 10000 ambulances covering over a billion populations by 2011.
With increased focus on research and analytics, EMRI has plans to significantly
enhance the overall emergency management scenario - further reducing individual
suffering.
1) MoU Signing with the Government of Andhra Pradesh, 22nd April 2005
2) MoU Signing with the Government of Gujarat, 29th August 2007
The venture is an example of public-private partnership between the
Hyderabad-based Emergency Management and Research Institute (EMRI) and the
Government of Gujarat. The state government has provided the initial capital and
maintenance costs while the technical and operational autonomy will
rest with EMRI. A MoU to this effect was signed between Venkat
Changacalli, CEO EMRI and Dr Amarjit Singh, Health Commissioner,
Government of Gujarat.
3) MoU Signing with the Government of Uttarakhand, 8th March 2008
4) MoU Signing with the Government of Rajasthan, 23rd May 2008
5) MoU Signing with the Government of Goa, 14th June 2008
6) MoU Signing with the Government of Tamil Nadu, 6th May 2008
7) MoU Signing with the Government of Karnataka, 14th August 2008
8) MoU Signing with the Government of Madhya Pradesh, 25th November
2007
9) MoU Signing with the Government of Assam, 8th July 2008
10) MoU Signing with the Government of Meghalaya, 5th November 2008
11) MoU Signing with the Government of Punjab, 1st January 2009
The main highlights are:
• It is a 24 x 7 emergency service.
• Toll Free number accessible from landline or mobile.
• Emergency help will reach you in an average of 18 minutes.
• To save a life.
• To report a crime in progress.
• To report a fire.
108 Emergency Response Services has also signed MOU with over 6800 hospitals which
provide initial stabilization free of cost for the first 24 hours.
EMERGENCIES:
Medical Emergencies: Serious Injuries, Cardiac arrests, Stroke, Respiratory, Diabetics,
Maternal/Neonatal/Pediatric, Epilepsy, Unconsciousness, Animal bites, High Fever,
Infections.
Police Emergencies: Robbery / Theft / Burglary, Street Fights, Property Conflicts, Self -
inflicted injuries / Attempted suicides, Theft, Fighting, Public Nuisance, Missing,
Kidnappings, Traffic Problems ( Traffic Jams or Rallies, raasta rokos etc ), Forceful
actions, riots.
Fire Emergencies: Burns, Fire breakouts, Industrial fire hazards.
Do not call 1-0-8 if there is no ‘serious people emergency’. It is not a number for
enquiry or information gathering. Do not play around by dialing 1-0-8 as a joke.
Otherwise a call in real emergency could be blocked and a life will be lost. If you happen
to call 1-0-8 by accident then do not hang up until the officer asks you to do so.
2. OBJECTIVES OF THE STUDY
c. To know about the network, reach and quality and kinds of services provided
by 108.
Research Question:-
How do people perceive about the services provided by 108?
Hypothesis:-
H1: People perceive the services provided by 108 to be satisfactory.
4. RESEARCH DESIGN
We have adopted conclusive research design as we are going to conclude, based
on our findings of the study, how people perceive the services provided by 108
emergencies and what is the satisfaction level of people.
C. Scaling Technique
We have made use of LIKERT SCALE in our questionnaire.
E. Sampling Design
1. Target Population:-All those people who have experienced the 108
emergency services in Anand District.
3. Sampling Techniques:-
From the list thus got, 100 people will be selected randomly (Simple Random
Sampling)
5. DATA COLLECTION
Data collection will be done by the group members only. So we will contact
our target respondents personally, handover the questionnaire if they are able
to fill themselves. In case if the respondent is not able to fill the questionnaire,
we will ask questions in the order in which they appear in the questionnaire.
We will use the exact language in the questionnaire; repeat the questions those
are not understood. We will also probe as and when required.
a. Major Findings
b. Recommendations
c. Conclusions
a. Methodology
(xi) Exhibits
b. Statistical output
c. Lists
8. COST AND TIME:
We expect budgeted cost of carrying out the study and report presentation to
be around Rs.2000. Also the study will take around 10 days of time.
Data analysis
(1) Income:
Income
40
30
20
nP
rc
te
33.8
26.8
10
18.3
16.9
4.2
0
1 2 3 4 5
Income
Age
Age
70
60
50
40
nP
rc
e
62.9
t
30
20
10 21.4
11.4
4.3
0
1 2 3 4
Age
Within what time after making a call, does 108 ambulance reaches the accident
spot?
(a) 5-10 (b) 10-15 (c) 15-20 (d) 20-30 (e) more the 30 [In
minutes]
Time
40
30
20
P
36.6
n
rc
te
33.8
23.9
10
5.6
0
5-10 10-15 15-20 20-30
Time
With respect to 108 emergency services, tick marks your response:
50
40
30
nP
rc
te
43.7
20 39.4
10
12.7
4.2
0
Highly satisfied Satisfied Neutral Dissatisfied
Response given by telephone operator
Service Provided Highly Satisfied Neutral Dissatisfied Highly
Satisfied Dissatisfied
Behavior of 108 staff
first aid
50
40
30
nP
rc
te
42.3
20
29.6
23.9
10
2.8 1.4
0
Highly satisfied Satisfied Neutral Dissatisfied Highly
dissatisfied
first aid
Equipments used for giving first aid treatment
50
40
30
47.9
nP
rc
te
20
23.9
22.5
10
5.6
0
Highly satisfied Satisfied Neutral Dissatisfied
Equipments used for giving first aid treatment
Qualification of doctors and staff
50
40
30
46.5
nP
rc
e
45.1
t
20
10
5.6
2.8
0
Highly satisfied Satisfied Neutral Dissatisfied
Qualification of doctors and staff
Physical Condition of Ambulance
60
50
40
30
P
54.9
n
rc
te
20
25.4
10
14.1
5.6
0
Highly satisfied Satisfied Neutral Dissatisfied
Physical Condition of Ambulance
Do you think there should be more NUMBER OF 108 AMBULANCES?
(a) Definitely Yes (b) Yes (c) May be (d) No (e) Definitely
40
30
20 39.4
nP
rc
te
33.8
10
15.5
7
4.2
0
Definately yes Yes May be No Definately no
NUMBER OF 108 AMBULANCES
Is the choice of hospital decided by patient or 108 staff?
CHOICE OF HOSPITAL
70
60
50
40
nP
rc
e
63.4
t
30
20
36.6
10
0
Patient 108 Staff
CHOICE OF HOSPITAL
Do you think there should be any improvements in 108 services?
improvement
60
50
40
30
nP
rc
e
53.52
t
46.48
20
10
0
Yes No
improvement
Do you think that 108 services are capable of handling situations like riots or any
other natural calamities like flood or earthquake?
(a) Definitely Yes (b) Yes (c) May be (d) No (e) Definitely No
situation
40
30
20
38
nP
rc
te
33.8
10 19.7
1.4
0
Definately yes Yes May be No Definately no
situation
How many maximum patients can 108 ambulances can accommodate during a visit?
patients
40
30
20 39.4
nP
rc
te
23.9
10 19.7
14.1
2.8
0
1 2 3 4 5
patients
What do you feel about overall services and concept of 108 emergency services?
(a) Very good (b) Good (c) Average (d) Poor (e) Very poor
services
60
50
40
30
nP
rc
te
52.1
20
26.8
10
14.1
4.2 2.8
0
Very good Good Average Poor Very Poor
services
THE QUESTIONNAIRE
Name : Income :
Age : Address :
Contact No :
(2) Within what time after making a call, does 108 ambulance reaches the accident
spot?
(a) 5-10 (b) 10-15 (c) 15-20 (d) 20-30 (e) more the 30 [In
minutes]
(3) With respect to 108 emergency services, are you satisfied with the following:
(a) Definitely Yes (b) Yes (c) May be (d) No (e) Definitely
(5) Is the choice of hospital decided by patient or 108 staff?
- -
- -
- -
(8) Do you think that 108 services are capable of handling situations like riots or any
other natural calamities like flood or earthquake?
(a) Definitely Yes (b) Yes (c) May be (d) No (e) Definitely
No
(9) How many maximum patients can 108 ambulances can accommodate during a
visit?
(10) What do you feel about overall services and concept of 108 emergency services?
(a) Very good (b) Good (c) Average (d) Poor (e) Very poor