Help (new window)

• Basic

• Advanced

• Topics

• Browse

• Publications

• My Research
0 m a r ke d i te ms
Databases selected: ABI/INFORM Dateline, ABI/INFORM Global, ABI/INFORM Trade & Industry
Document « Back to
< Previous Document 55 of 109 Next >
View Results

Translate document from:

Print | Copy link | Cite this |
Mark Document
Other available formats:
Abstract
Find more documents like this:
Publication title:
Businessline

What employees expect

Businessline. Chennai: Mar 28, 2005. pg. 1

Abstract (Summary)

A RECENT study by Hill and Associates, security and risk management consultants, on the attrition
rate in the BPO sector, threw up some interesting insight.The study was conducted on targeted
respondents that included the young population employed in the outsourcing business and with
undergraduate, graduate and post- graduate education and who had changed their job at least once in
the past three years.

- The survey indicated that more than 60 per cent of the employees join a BPO after seeing job
advertisements in newspapers or through manpower consultant references. The study found that the
communication pattern of advertisements positioned the BPO job at a level much higher than its real
delivery.

» Jump to indexing (document details)

Full Text

(391 words)
(Copyright 2005. Financial Times Information Limited - Asia AfricaIntelligence Wire. All Material
Subject to Copyright.)

A RECENT study by Hill and Associates, security and risk management consultants, on the attrition
rate in the BPO sector, threw up some interesting insight.The study was conducted on targeted
respondents that included the young population employed in the outsourcing business and with
undergraduate, graduate and post- graduate education and who had changed their job at least once in
the past three years.

Key findings

- The survey revealed that most people join a BPO to gain exposure to an international level work
environment and the infrastructure that BPOs provided.

Not for 'quick money', a 'luxurious lifestyle' at a young age and a 'career' that requires no particular
educational background.

- Exits from BPO happen because of reasons like lack of growth avenues, expectation mismatch,
dissatisfaction with organisational policies, and the quest for a better job profile.

Not night shifts, monotony of work and lack of salary hikes. Where the HR department took steps to
deter exits such as giving salary hikes, promotions, shift changes and other incentives, it did not
succeed completely.

- The survey revealed that respondents were overwhelmingly in favour of better career growth
opportunities and improved company policies.

- The survey indicated that more than 60 per cent of the employees join a BPO after seeing job
advertisements in newspapers or through manpower consultant references. The study found that the
communication pattern of advertisements positioned the BPO job at a level much higher than its real
delivery.

- An overwhelming 75 per cent of the respondents were financially independent of their families.

Yet, a sizeable section among them turned to their families for support if they felt the need to quit their
jobs. This cushion provided by the social support system often drove the respondents to quit their jobs
at the first hint of any inconvenience on the job.

- The study says that the steps to manage attrition are not yielding the desired results because of the
mismatch between the aspirations/expectations of the employees and the very nature of a BPO job.

It concludes that there is need for a higher degree of due diligence at the hiring stage.

At the hiring stage itself, companies need to make the prospective employee aware of what the job
exactly entails and make an assessment of the potential response of the candidate in such job
settings.

N. S. Vageesh

Indexing (document details)

Publication title: Businessline. Chennai: Mar 28, 2005. pg. 1

Source type: Periodical
ProQuest 813562201
document ID:
Text Word Count 391
Document URL: http://proquest.umi.com/pqdweb?
did=813562201&sid=4&Fmt=3&clientId=97393&RQT=309&VName=PQD
 Print | Copy link | Cite this | Mark Publisher Information
Document

< Previous Document 55 of 109 Next

^ Back to Top « Back to Results
>
Copyright © 2010 ProQuest LLC. All rights reserved. Terms and Conditions
Text-only interface
PSG INSTITUTE OF MANAGEMENT