SHAHED .

M
Objective:

To find a position in a cutting edge organization that will utilize either or all of my Software
Development, Testing and Management knowledge and skills.

Summary:

• 7 years of experience as a Manual and Automated QA Tester with Expertise in Finance, IT and
Healthcare.
• Extensive experience with automation tools: Mercury Quality Center, QTP (Quick Test
Pro)/QTP Framework, Load Runner, Test Director, and Win Runner and Rational Robot.
• Proficient in Functional, Negative regression, System Integration (SIT), Acceptance (UAT),
Load/Performance, Security, Browser compatibility, and Performance Testing.
• Quality Center in conjunction with QTP. Domain Knowledge of IT and Banking industries.
• Good experience in developing test automation scripts using Quick Test Professional (data
driven) for regression and functional testing.
• Did Functional testing on SoapUI for testing of web services.
• Proficient at testing in Java, C++ and C# environments.
• Able to Read and Write the scripts in J2EE and Selenium IDE environments.
• Good understanding of jMeter tool
• Excellent Understanding and knowledge of writing scripts and Quires in SQL and Teradata.
• Good Understanding of XML schema and Ability to manipulate and create XMLs
• Have experience with Water Fall, RAD, Agile, and Iterative Rational Uniform Process [RUP]
development cycle models.
• Estimated UAT effort for individual change item and ensured schedule commitments were met.
• Diversified experience in testing Client Server & Web based applications and Solid expertise in
automated testing tools like Win Runner, Rational Robot, SQA Suite, Load Runner, and
NetScanTools.
• Scheduled and managed QA/UAT execution activities and Defined, wrote and prepared QA/UAT
Test Strategy, Test Plan and Test Scripts
• Performed Load, Stress, Performance and Volume Testing using Load Runner and Rational
Robot
• Experience in SQL, VB-Scripting, Rational Rose Enterprise visual modeling solution for
Unified Modeling Language (UML)
• Excellent experience in defect reporting using Test Director, Quality Center and JIRA.
• Very good experience in Manual Testing by using defect management tools like Test Director,
Quality Center and Microsoft Excel.
• Developed/maintained Test Plans, Test Cases, Black Box/White Box Testing, Defect Tracking
and reporting for both Manual and Automated Test environments.
• Expert in using bug management systems such as Clear Quest, Bugzilla and Quality center.
• Designing Backup/ Recovery methodology. Tested UNIX scripts to automate the backup
Procedures Proficient in trouble-shooting (handling database corruption, transaction log problems,
query performance problem)
• Strong background in software for Financial Services, Group Benefits, Retail Sales, Document
 Management, Hogan services, Social Care and Human Resources.
• Extensively worked in all 4 phases of Software Development Life Cycle (SDLC) deliverables
and STP Processing and Service Oriented Architecture (SOA).
• Familiar with Sybase Administration (Installing, administering, implementing and
troubleshooting SQL Server).
• Robustly experienced in developing and testing Web Applications with J2EE, Java, XML,
Oracle 9i, DB2 Web Logic and Web Sphere.
• Excellent interpersonal skills, proven team player with an analytical bent to problem solving and
delivering under high stress environment with resource constraints.
• Good analytical and communication skills and ability to work independently with minimal
supervision and also perform as part of a team.

TECHNICAL SKILLS

Testing Tools Win Runner, Load Runner, Quick Test Pro/QTP

frameworks, SoapUI, Rational Robot 2002.05.20, Rational
Suite Enterprise, jMeter and Test Director
Bug Tracking Buganizer, Test Director, JIRA, Quality Center, Bugzilla,
Tools Bug Collector 4.0
Languages SQL, PERL, HTML, CSS, JavaScript, JAVA, AJAX,
JDBC, RMI, C, C++, VB, UML, XML.
Database MySQL, Oracle, MS-Access
Network Protocol TCP/IP, HTTP
Utility MS-Office 2007/1998, MS-Outlook
Operating Systems Windows-XP/2000/98/95/NT, Unix, Linux, Mac-
10.4.10.5
Configuration Clear Case, Visual Source Safe, SCCS
Management

PROFESSIONAL EXPERIENCE

Wynn Las Vegas FEB 2010 - Present.

QA Analyst

Role: Automation, Functional Testing, and Load testing of the Web application which allows the
customer to reserve a room or a dining reservation in the resort. Along with SQL and Teradata Back-end
testing of Casino Purchase order Software (RSVIP/Prohost and Micros/Infogenesis)
Description:

Functional Automated Testing: Enterprise dashboard 1.0, Web2.1 and web 2.2

• Analyze business requirements (BRD’s), functional design specifications (FDS) & use case
documents in order understand the application requirements, functionalities, scope and
limitations.
• Attended daily SCRUMS and adapt agile methodology for project updates, business changes,
discuss action items/plan of action for QA.
• Create test scenarios, Requirement traceability matrices (RTM), test cases, test scripts and
perform test preparation plan.
• Review test cases/scripts with QA manager and project team to make sure all the scenarios are
covered (positive and negative).
• Perform system validation & smoke test to validate the environment in which the newly released
build is tested.
• Attend daily bug/defect SCRUM to update the development team and Project manager new
defects encountered and communicate with development team on any clarifications they have for
existing or new defects.
• Perform functional and full regression testing for every new release build/patch.
• Refer to the latest release notes for the resolved defects and perform defect re-testing.
• Use HP Quality Center 10.0 for test management/manual testing, executing test steps for every
new build and perform regression testing using automation tool like HP Quick Test Professional
10.0.
• Used Team foundation server for defect logging, updating defect status, generate defect reports
based on severities and priorities based on business requirements.
• Used SouapUI to test the web services to smoothen the testing.
• Extensive experience with tools like Patron management, CCTG, APRIMO, OPERA, Quality
center, Quick Test professional, jMeter, Teradata, Oracle and SQL.
• Send daily status updates regarding the test in progress to Business technology manager,
Compliance manager, Project manager, DBA’s, Developers, QA manager & QA analysts and
attach test execution matrices report for better understanding.
• Communicated with business/systems analyst for any change requests coming from business and
used tools like concept share for any verbiage change from branding/business.
• Also performed backend testing to make sure that the data at the front is in sync with the data at
the backend.
• Performed browser compatibility testing on browsers like (IE – 6,7,8; Firefox 3.5, Chrome,
Safari)
• Performed downtime testing to make sure system is not affected after restart of web and TIBCO
services.
• Performed Focused testing for the patch release to quickly validate the environment and test the
major functionalities.
• Performed UAT with business to make sure that the business covers all the scenarios and they
happily accept the product delivered to them.
• Note down any changes from the business from UAT in an observation report which is then
handed over to the development team for future implementation.
• Performed validation in the production environment once the application went live
• Assisted in documenting screen mock-ups in HTML and designing of applications.
Staff Optimization/Forecasting It is a project implemented to improve providing the Quality of
Services from Call center and Reception employees by preparing or estimating a forecast from the data of
reservations, dining, food and beverage history they have so far. And with the forecast they can pull up
the information when the call center and reception will be busy with customers so that they can allot
more employees at that time in order to provide Faster and better service to the Customers.

2. Enterprise dashboard is a call center application where call center agents can manage memberships,
Reservations, Employees and Promotions Easily within the same application.

SQL and Teradata Back-end testing; validated the Extraction, transformation and Loading of the date
From SQL (Source) to Teradata (Target), provided the Documents of Mapping from SQL to Teradata.

Environment: Quick Test Pro 10.0, Load Runner 9.5, Quality Center 10.0, Patron management,
APRIMO, OPERA, SoapUI pro 3.6, Oracle 10g, HTML, XML, UML, .NET, UNIX, Java, Apache
JMeter, Java Script, Web Sphere, TFS, PVCS, SQL, Unix, Toad, MS Excel and Windows 2000.

Merrillynch/Bank of America, NJ. NOV 2008 – DEC 2009

QA Analyst

Merrillynch is one of the world's largest financial institutions, serving individual consumers, small and
middle market businesses and large corporations with a full range of banking, investing, asset
management and other financial and risk-management products and services.
Responsibilities:
• Prepared Test Strategy Document, detailed Test Plans and Test Cases which specify testing overview
and testing approach depending on the Business and Technical requirements.
• Participated in developing Test Cases, Traceability matrix to cover overall quality assurance testing.
• Used HP Performance Center for Project tracking, reporting defects and defect tracking.
• Developed the automation scripts in Win Runner/QTP and Load Runner for functional and
performance Testing.
• Involved in Functional, Regression, Security, Installation, Automation with QTP and Load Testing
with Web Load and Load Runner 9.0.
• Involved in migrating Win Runner scripts to QTP.
• Developed automated test scripts using VBScript language to perform Functional and Regression
Testing in Quick Test Pro.
• Prepared the Scripts for Load test by using Web Services, HTML/HTTP Protocol.
• Used Load Runner for performance testing by planning the load and analyzing Task Distribution
Diagram, Transaction profile and User profiles.
• Designed, developed Load Runner Vuser Scripts, enhanced scripts, Parameterized cookies, stored
dynamic content in Load Runner functions, used client side secure certificates.
• Created scenarios for Concurrent and Sequential users.
• Configured Load Runner Monitors
• Used Load Runner Analyzer to prepared detailed Load Test Analysis Report with Graphs and the
application bottlenecks from the scripts execution.
• Extensively used SQL scripts/queries for data verification at the backend.
• Used Shell scripts to automatically update the automated scripts and daily tasks.
• Executed test scenarios, scripts and review of product functionality with co-ordination between
development, networking, DBA, admin and testing team
• Participated in meetings with developers to discuss enhancements and modifications.

Environment: HP Load Runner, Web load, HP QTP, Win Runner, Performance Center, SharePoint,
IBM Mainframe, Site scope, Java, C, VBScript, TSL, XML, HTML, MS Office, SQL, PL/SQL, WSDL,
VTS, SOA, Crystal Reports, Web Services, XML Marker, Putty, Winscp, Wire shark, Web
Sphere(WAS), IBM HTTP Server(IHS), Unix and Windows.

Symantec Corporation Cupertino CA

Business QA: Nov 2007 – OCT 2008

Symantec’s Antivirus is one of the best Anti Virus Software in the Market. This project was about testing
the scanning procedures of the Antivirus Automatic schedule for the Upcoming Symantec Antivirus 2011
at that time.

Responsibilities:

• Developed Test Plan, Test Cases, and Test Scripts.

• Prepared Effort Estimation and Regression Checklist
• Extensively used Quality Center for Test planning, Bug tracking, and Reporting.
• Designing, building and Executing of automation test scripts for web applications.
• Prepared Requirement Traceability Matrix (RTM).
• Created Test Data based on the Test Cases.
• Used shell scripting for checking the initial state of the OS and report any prerequisites that must
be met before installation of the software
·Developed and executed Functional and Regression Testing using Quick Test Pro (QTP).
• Created and managed objects in the application using Object Repository in Quick Test Pro (QTP).
• Modified the scripts by inserting Text, Bitmap and Synchronization checkpoints.
• Scheduling, Interacting, invoking the Quick Test Pro Scripts.
• Created, Staged and verified database systems using VBScripting with ADO DB connections and
querying.
• Created User-Defined Functions and added them as Library files to use in all the scripts.
• Generated Data Driven scripts that access the backend database.
• Performed Descriptive Programming wherever necessary.
• Created Recovery Scenarios for some of the modules.
• Conducted GUI, Functional, Regression, Load and Integration Testing.
• Parameterized the scripts and enhanced them according to the test cases.
• Carried out extensive Backend Testing to ensure proper backup and restoring of data using SQL
queries.
• Categorizing and Reporting Bugs.
• Prepare System Testing Progress Report and keep it updated.
• Conducted walkthrough's and Test design reviews.
• Maintained Test Logs and Test Summary Reports
• Actively participated in Offsite calls and was the single point of contact for off hours support.
Environment:
Bugzilla, MS-Office, SharePoint, Windows XP (IE6, IE7, FF2, Safari3), Mac- 10.4, QTP9.

Capital One Bank San Francisco, CA

QA Analyst: NOV 2006 - OCT 2007

The project was aimed to rebuild a new version of a web-based payment environment for both the
management and processing of payment transactions. These included features such as authorization,
settlement, and refunding of credit card and electronic check payments for E-Commerce Customers,
tracking of payment processing and other administrative functions Along with minor security
enhancements.

Responsibilities:

• Reviewed Functional Requirement Specifications and created test cases based on test scenarios
drawn from functional requirements using Quality center.
• Provide AGILE project management controls, project plans, timeline schedules, facilitate RAD
sessions, and review software defects.
• Developed Test plans, Test cases, Test Scripts, Test strategy, Test Scenario, Test Reports.
• Developed Automation Scripts using QTP and Performance Center, also developed QTP (Quick
Test Pro) Framework.
• Responsible for Automation Scripts & library functions maintenance
• Reported defects using Test Director and interacted with developers to resolve any defects/issues
through Microsoft Outlook.
• Performed testing to check the cross platform compatibility on UNIX and Windows machines.
• Automated using Quick Test Professional the regression test for the project that required
enhancing password management functionality in accordance with bank security group
requirements.
• Performed Integration, Regression, and Database testing.
• Fully versed in the creation and maintenance of e-commerce, and other heavily database driven,
websites utilizing ASP, VBScript
• Did black box testing on the Perl/Shell Script System during consolidation of Banks. Extensive
QA work included regression testing of programs that generate customer statements and loan
payoff statements.
• Prepared status summary reports with details of executed, passed and failed test cases.
• Responsible for updating and maintaining Test Director for all the defects found during functional
and regression testing and follow up the bug life cycle.
• Organized weekly Project Status and Task Review meetings

Environment: Quality Center9.0, Quick Test Professional 9.0, Perl, SQL Server, J2EE, UNIX, .Net,
Mainframe, VB script.

Citibank San Francisco, CA

QA Analyst: Jan 2006 – OCT 2006
CWS (Credit Work Station) is a Client-Server GUI application that is used by associates in call centers
to capture applications for different lines of businesses. CWS Client-Server system sends the Online
Applications (OLA) and Online Decision Applications (OLD) to the CAPSTONE Client-Server decision
system. If the application is OLA, customer will be informed by CWS that decision will be provided
after three business days. If the application is OLD, the decision will be provided with in 60 seconds.
CWS provides its service to different LOB (lines of Business).

Responsibilities:

• Analyzed the Business, Functional Requirements and Streamlined the Testing Activities
• Developed Test Plans, Test Scenarios, and Detailed Test Cases based on the Use Case Documents,
Business Requirements, and Functional Specifications.
• Examined application for testing, data validation, and workflow of customers.
• Responsible for providing business requirements within an AGILE software development SCRUM
environment.
• Created Virtual users scripts and test scenarios, executed and monitored that scenario and analyzed
the test results using Load Runner.
• Performed tests for Functionality, Security, GUI, End to End, System, Configuration and
Backend.
• Customized the scripts according to the requirements by inserting conditional statements and loops.
• Extensively used Database checkpoints, GUI Checkpoints using Win Runner.
• Analyzed the results, tracked the defects and generated reports using Quality center.
• Performed Regression test to ensure product integrity after modification and enhancements.
• Worked with technical staff to validate test requirements, resolve design issues and software defects.
• Executed queries in test databases using SQL queries.
• Involved in creating UAT Test Plan and subset of Functional test cases for UAT test.

Environment: PowerBuilder, Win Runner 7.6, Load Runner 8.0, Quality Center 8.0, Oracle9i, Windows
NT.

Texas Medicaid and Healthcare Partnership. Austin, Texas.

Business Analyst/Quality Analyst, Aug 2004- Dec 2005.

Project: New Medicaid Management Information System (New MMIS)

Project Description: Texas Medicaid and Healthcare partnership- Texas State developed New MMIS
system for centralizing the all-Healthcare related transactions all over the state. The New MMIS project
is a large IT project replacing the Medicaid claims payment system, participated in all aspects of testing.
The new MMIS primary responsibilities is to ensure that the system functions as designed, meets the
requirements of the business community and conforms to all applicable Federal and state laws, worked in
the claims and provider modules of the New MMIS system.
Roles & Responsibilities:
 • Utilized Rational Unified Process (RUP) to configure and develop process, standards and
procedures.
• Prepared the business requirement document (BRD) and system requirement document (SRD).
• Facilitated Provider Enrollment, Setting up Provider profile & Trading Partner Agreement.
• Set up Provider's Access to the System. (Security Setup).
• Helped creating Provider Reports i.e. Financial, Claims processing.
• Created workflow diagrams, UML diagrams, use cases, swim lanes, process
flow, and Provider Interface testing, Creating Test cases, Test Plans and Test Scripts.
• Prepared the Business requirement Document for the enhancement of the existing services.
• Wrote FRDs for the defects and enhancements and got approval from business for the developers.
• Worked on Technical design documentation (TDD) of the claims processing system.
• Analyzed HIPAA EDI transactions in XML and X12 responses and of 270 and 276 and looked
for defects for amendment. Did data analysis for various version changes of EDI messages on
different sub-systems.
• Performed task estimations and documentation of procedures.
• Extracted patients Electronic Medical Records (EMR), Patients Medical Records from
the Medical Management system, for testing.
• Designed, prepared and implemented test cases for system testing as well as for User Acceptance
testing.
• Involved in the testing of web portal of New MMIS system.
• Conducted integration testing and regression testing with developers in development and QA,
also conducted user acceptance testing with UAT team. Safety reporting on system-based projects,
acted as a liaison, writing documentation and increased project coordination.
• Provided Production support/explained the changes to the business users/did one on one
sessions/one to many sessions to make the business uses aware of the system changes.
• Analyzed and documented system release/deployment issues according to version
management, backward compatibility, load balancing of components in production environment.
• Did impact analysis for changing requirements and coordinated with business users for
prioritizing the testing/release of the changes.
• Maintained a very close interaction between business users and developers to avoid any gaps
in understanding or implementation of requirements.
• Did data analysis, created data mapping and data interface documents and kept the
documents updated with changes in requirements and functional specifications.
• Performed Risk Analysis based on defect severity and priority
• Tested User Interface inconsistency and application functionality
• Developed Reports and Graphs to present the Stress Test results to the management
• Wrote VB script for automated testing in QTP
• Created BPR charts for AS IS and TO BE processes of different business functionalities
New MMIS application
Environment: Requisite Pro, Rational Rose, PeopleSoft EPM, Clear Case, Test Director, Quick Test
Pro, Oracle 9i, VB scripts, CICS, Cognos8, Crystal Reports, SharePoint, .NET

Google (Gmail) Mountain View CA

QA Analyst: Jun 2003 – July 2004

Gmail, the new kind of Google web-mail, was built on the idea that email can be more intuitive, efficient,
secure, user friendly and useful. The project involved the release of Gmail to cater to its users providing
them with a huge storage capacity with an option to buy additional storage as well. Gmail search was to
work just like Google search.

Responsibilities:
• Created test plan document after analyzing the business requirement and executed the same.
• Performed automation testing using Selenium
• Developed test cases for Functionality testing and Regression Testing.
• Investigated software bugs and interacted with the developers to resolve those
• Performed cross browser testing on each build.
• Performed exploratory testing and came up with innovative ideas of testing’s User-interface.
• Participated in weekly status meeting with the off-shore team.
• Updated testing documents, notes on the existing /new components in the company Wiki
• Investigated user reported bugs and followed up with the users in resolving them.
• Wrote daily status report on behalf of the team and shared it with the managers and team mates
• Used Buganizer for filing and tracking bugs and generated bug reports.
• Created Test Case and tracked the same using proprietary Tools
• Worked on various special assignments and documented the observation for future reference.

Environment:
Buganizer, Test scribe, Windows XP(IE6,IE7,FF2,Safari3) , Linux (red-hat),Mac- 10.4, Selenium

EDUCATION:
MS in Engineering, West Virginia University, Morgantown - 2008
BS in Engineering, Andhra University, Vishakhapatnam, India - 2002

REFERENCE:
Available upon request.