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In t ern sh i p Rep ort Su mmer 2010 | 1 T e Xi ao

Internshi p Re port

i p Rep ort Su mmer 2010 | 1 T e Xi ao Internshi p Re

Bosch Autom oti ve Prod ucts (C hangsha) Co. Ltd.

! ! ! ! ! ! ! ! Te Xiao D0359288 MITIM August 10, 2010
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Te Xiao
D0359288
MITIM
August 10, 2010

Summ er 2010

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"#$ %&!'(!)'*+ &*+ ,!

In t ern sh i p Rep ort Su mmer 2010 | 2 T e Xi ao

,! In t ern sh i p Rep ort Su mmer 2010 | 2 T e

1. Con t act Inf o rmat i on

3

2. D urat i on o f t he Int ernsh i p

4

3. Comp an y and Ind u st ry

4

3.1

Bo sch i n Chin a

4

3.2 Bo sch in Chan gsh a

5

4. In t ern sh ip

5

4.1

CLP ! Logi st i cs D epart ment (RBCC/ CLP)

6

4.1 .1 CLP Overvi e w

6

4.1 .2 CLP6 ! Wareh ou se/ In t ern al T ran sp o rt / Pa ckagi n g

7

4.1 .3 CLP Obje ct i ves

7

4.2 Sup ervi so rs and Ment o rs

8

4.3 Pu rp o se of my In t ernsh i p

8

 

4.3 .1 T ask an d Resp o n sibi l i t i es

8

4.3 .2 Cha l l en ges

9

4.4

Exp eri en ces

9

4.4 .1 Bu si ness Exp erien ces

9

4.4 .2 Oth er exp eri en ces

1 0

4.5

N ew con cept s, id ea s, ap pro ach es et

1 0

5. Con nect i on wi t h my stu d i es

1 1

5.1 App l i cat io n o f Kn o wled ge

1 1

5.2 Con n ect io n wit h my T hesi s

1 1

 

6. Con cl u si on

1 1

!

In t ern sh i p Rep ort Su mmer 2010 | 3 T e Xi ao

-.!)'*+ #/+ !0*('1 2#+ 3'* !

4+5 6 &* +!)' * +#/+! 0* ( '1

2#+3 '* 7 !

M s. T e Xi ao (St u dent ‐ No . d 0359 288 )

Li n n un rat a 10F 2

Lap p een ran t a, Fi n l an d

T el .: +358 46 5 75 2561

458 &1 93,' 1! #* 6 !/' *+#/+

!8 &1 ,' *! 3 *! :;))7 !!

M r. Chen T ao hu a (CLP6 man ager )

T el .: + 86 731 8292 9272

Em ai l : T ao hu a.Ch en @cn .Bo sch .co m

<&#6 ! '( ! ='>3,+3 /,!

?&8 #1+2&* +7 !!

M s. Zh ou Fan g (CLP)

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Bo sch Au to mot i ve Pro duct s (Cha n gsh a) Co., Lt d .

博世汽车部件(长沙)有限公司

N o . 2 6, Li xi an g Road (M .), Xi n gsh a

Cha n gsh a 41 010 0, Hu n an , P.R. Chi na

T el .: +86 731 29 2 9405

Fax: +8 6 731 292 90 18

an g Road (M .), Xi n gsh a Cha n gsh a 41 010 0,

A.!?5 1 #+ 3'*!'(!+ B&! 0*+&1 *,B 38!

In t ern sh i p Rep ort Su mmer 2010 | 4 T e Xi ao

*,B 38! In t ern sh i p Rep ort Su mmer 2010 | 4 T

T h e i nt ern sh i p t o o k p l ace fro m M ay 31 , 201 0 u nt i l Au gu st 13 , 2010 (11 wee ks) at Bo sch Au t o mo t i ve Pr od u ct s (Cha n gsh a) Co. Lt d (I wi l l re f er to i t as RBCC t hro u gh ou t th i s re p o rt ).

C.!)'28# *@!#*6!0*65, +1 @!

Rob ert Bo sch Co. Lt d i s a Germ an mu lt i n at i onal co mp an y wi t h o ver 29 3 p lan t s l ocated i n 36 cou nt ri es wo rl d wi d e (Fi gu re 1 ). T h e co mp an y was star t ed i n 18 86 in Stu tt gart b y Rob ert "# $%& ' ($' (' )*#+,$& # -' .# +'

Pr eci si on

/0 1 %2 +3 %(0 ' /4 53 411 +34 567' 8+# 9' t h o se ro o t s, Bo sch i s no w a co mp an y wel l est ab l i shed i n th e f o l l o wi n g b u sin ess secto rs:

ab l i shed i n th e f o l l o wi n g

M ech an i cs

and

Au t o mo t i vee f o l l o wi n g b u sin ess secto rs: M

t

ech no l ogy

In d u st ri al t echn o l ogysecto rs: M ech an i cs and Au t o mo t i ve t

Con su mer g oo d s and b u i l di n g t echn o l ogyt o mo t i ve t ech no l ogy In d u st ri

3.1 !"#$% & ' ( &)% ' (*&

Bo sch h as bee n i n Chi na f o r o ver 10 0 years. Th e co mp an y f i rst est ab l ish ed a t rad i n g o f f i ce in 1909 i n Sh an gh ai . N o w, th e co mp an y i s l ocat ed in 14 cit i es all across Chi n a (Fi gu re 2). N ot on l y h ave t hey est ab l i sh e d t h emsel ves i n l arger ci t i es, su ch as Bei j in g, Ho n g Ko n g, an d Sh an ghai , b ut Bo sch i s n o w l ooki n g t o exp an d i t sel f f u rt h er in smal l er %3 2 3 1$:' $; %&' ($' *; <3 :' =&; 4 >1:' (4 >' ?&( 4 5$&(7' ?&3 4 (@$' .($2 ' > 1A10 #- 914 2' (4 > ' - +# 93 $34 5' sal es h as mo t i vat ed Bo sch t o fu rth er in vest i nt o t h i s co un t ry. Fu rt h ermo re , Chi n a h as al so b ecome on e o f th e mo st i mp o rt ant t arget market s fo r t h e co mp an y.

In t ern sh i p Rep ort Su mmer 2010 | 5 T e Xi ao

In t ern sh i p Rep ort Su mmer 2010 | 5 T e Xi
Beijing ( 北京) Jinan(济南) Changzhou (常州 ) Nanjing ( 南京) Chuzhou (滁州 ) Wuxi (
Beijing ( 北京)
Jinan(济南)
Changzhou (常州 )
Nanjing ( 南京)
Chuzhou (滁州 )
Wuxi ( 无锡)
X
i ‘ an ( 西安)
Changsha ( 长沙 )
Suzhou ( 苏州)
Shunde( 顺德 )
Shanghai (上海)
Zhuhai( 珠海)
Hangzhou (杭州 )
Hongkong (香港)

C .A ! ; ', / B!3 *!) B#*>, B# !

Bo sch Aut o mot i ve Pr odu ct s (Chan gsh a) Co. Lt d , al so kn o wn as Robert Bo sch Chan gsh a Ch i n a (RBCC), i s l ocat ed i n Xi n gsh a, Cha n gsh a, Hu n an Pr o vin ce. T h e co mp an y o ccu pi es 16 0,000 m 2 and emp l oys a wo rkf o rce of o ver 1,5 00 emp l oyee s. Th e mai n pro du cts man uf act ure d at RBCC are ABS mot o rs, en gi ne co o l i n g mo t ors, wi n d ow l i f t mo t o rs, b l ower mot o rs, wi p er mo t o rs, wi per syst em s, st art ers, al tern at o rs an d start/ st op syst em s wh i ch are ap p l i cab l e t o t he en t i re au t o mo t i ve market in Chin a.

D ep art men t s are d i vi ded in t o manu f act u rin g (t h ree main pro du ct l i n es), p ro du ct en gi n eeri n g, co mme rci al f un ct i on s (i n cl u d i n g HR, p u rch asi n g, lo gi sti cs, IT, an d f in an ce), sal es, qu al it y con t ro l , p ro du ct and p ro ject man agem en t , an d sp eci al equ i p ment . Ho wever , si n ce th e p lant i s rat h er smal l an d n ew, t here h ave b een a lot o f ch an ges t o acco mmo d ate al l of t h e gro wt h . In f act , i n Ju l y, Bo sch re nt ed a secon d o f f i ce b u i ld i ng n ea rb y, wh ere t he en t i re p u rch asi n g d ep art ment mo ved t o .

B4 1' # . ' 2 & 1' 3 4 21+1 $23 4 5' 2& 3 4 5$' (C# ;2 ' D"??' 3 $' 3 2 $' )?& 3 4 1$1 4 1$$67' E. 2 1+' (0 0:' ?&( 4 5$& (' 3 $' %# 4 $3 > 1+1> ' (' )$9( 0 0 6' ?&34 1$1 ' %3 2 F' G3 2 & ' (' - # -; 0 (23 #4 ' # . ' (+# ;4 > ' H' mi l l i o n p eo p le. Unl i ke t h e f i rst ‐t i er cit i es, su ch as Sh an gh ai and Bei j ing, t here are l it t le Western co mp an ies est ab l i sh ed h ere, an d West erners are even mo re of a rar i t y. In RBCC, o n l y a small f ract i on of t he emp l oyees are West ern ers, wh ere as th e l arge r f r act i on are Ch i n ese. T h eref o re , t h e wo rki ng exp erien ce i s ch aract eri z ed b y cu lt ural d if f eren ces an d ch al l e n ges, and cu lt u ral sen si t i vit y and u n derst and i n g i s n eed ed f ro m b oth si d es.

D.!0*+& 1 *,B38!

In t ern sh i p Rep ort Su mmer 2010 | 6 T e Xi ao

In t ern sh i p Rep ort Su mmer 2010 | 6 T e Xi

An in tern sh i p was req ui red o f al l M ITIM stu d en t s b ef o re grad uat in g f ro m th e p ro gram . T h e mi n imu m d u rat i on fo r t h e in tern sh i p i s 6 weeks and it can be d on e at an y co mp an y , an d i n an y cou nt ry . I was f o rt un ate en o u gh t o b e ab l e t o co mp let e my i n tern sh i p i n Bo sch , an d wh at mad e i t even more exci t in g was t h e f act t h at I was ab l e to exp eri en ce a West ern sub si d i ary i n a d evel op i n g cou nt ry.

+, -& )./&! & ." 0' #1' $#& 234* 5163(1 & 78!))9)./: &

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CLP i s t h e ab b revi at i on f o r !"#$ %&'() *%+, #$, - #) ./ 011, 1+ 2 wh i ch i s t h e lo gi sti cs d ep art men t o f RBCC, an d i t h as th e f o l l o wi n g fu nct i on s:

Recei vi n g cu st omer o rd ers an d assu min g p l ann i ngo f RBCC, an d i t h as th e f o l l o

Raw mat eri a l o rd eri n g f ro m sup p l i ervi n g cu st omer o rd ers an d assu min g p l

Logi st i cs Cont ro l l in gl ann i ng Raw mat eri a l o rd eri n g f ro

Op t i mi z in g Su pp l y Cha inrd eri n g f ro m sup p l i er Logi st i cs

Pa ckagi n g Pl a nn i n gst i cs Cont ro l l in g Op t i mi z in g

Imp o rt/ Exp o rt o f raw mat eri a l s an d f in i sh ed goo dsOp t i mi z in g Su pp l y Cha in Pa ckagi n

T h e CLP Dep art m en t i s di vi d ed i n 2 mai n - (+2 $' )- 0(4 4 34 56:' G& 3 %&' %# 4 $3 $2 $' # . ' ?IJ' K:' L' (4 >' M:' ($' G10 0' ($' )N (2 1+3 ( 0' O(4 > 0 3 4 56:' G& 3 %&' %#4 $3 $2$' # .' ?IJ' P an d 6. Al to get h er, t h ere are aro u nd 18 0 em p lo yees in CLP. Th e t asks o f ever y gro up a r e i l l u st rat ed as fo l l o ws:

!""#$% &'% ()* +, -.++
!""#$% &'% ()* +, -.++

D .- .A !)=EH! ! ! I#1 &B'5, &J0*+&1*#% !"1 #*, 8'1 +JE#/ K#>3*> !

In t ern sh i p Rep ort Su mmer 2010 | 7 T e Xi ao

! In t ern sh i p Rep ort Su mmer 2010 | 7 T e

CLP6 , as men t io n ed p re vi ou sl y, i s resp on si b l e f or mat eri a l h an d l in g. As p art of t h at , t h e d ep art men t l oo ks aft er t h e ware ho u se, t h e packages u sed f o r mat eri a ls, and in tern al t ran sp o rtat i on (ext ern al ware h o u se, i nt er ‐ wareho u se t ran sp o rt at i on , ) mil kru n s 6 ). It al so o p erat es th e sup erm arket , wh i ch , al on g wi t h th e mi l kru n, i s t he JIT syst em u sed t o re p l en i sh t he pro du ct i on l i n es ever y 30 min ut es.

Ware h ou se: RBCC h as severa l ware h ou ses th at h ave t o b e managed . D if f erent t ype s of mat eri a l s, su ch as raw mat eri a l s, semi ‐f in i sh ed , and f i n i shed go od s are st o re d i n d if feren t t ypes o f ware h ou ses. CLP6 h as to man age th ese d if f erent ware h o u ses t o make su re t h at th e mat eri a l s can b e u sed wh en n eed ed , an d th at t h e co nd it i o n of th e wareh o u se i s ri gh t so t h at the mat eri a l s wi l l n ot b e dama ged .l en i sh t he pro du ct i on l i n es ever

Pa ckagi n g: CLP6 has t o co o rd in at e wi th d i ff eren t su p p l iers an d cu sto mer s ab out t h e p ackagi n g sp eci f i cat io n s.gh t so t h at the mat eri a l s wi l l n

In t ern al t ran sp o rt : CLP6 co o rd in ates th e mi l krun s, t o make su re t h at th e ri gh t mat eri a l s arri ve at t he righ t p rod u ct io n li n es wh en n ee ded . If t h i s coo rdi n at ion goe s awry, t h at mean s t h at p rod u ct io n l i nes cou l d st op , wh i ch wo u l d co st t he co mp an y mo n ey.sto mer s ab out t h e p ackagi n g sp eci f i

At th e p re sen t , b ecau se o f massi ve syst em up grad es an d su ch , CLP6 i s t ryin g t o i n t egrat e RFID tech no l ogy i n t o th e wareh ou se. Thi s

D

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?IJ@$' & ($'. # ; +' 9(34 ' #C Q1%2 3 A1$R Low st o cks Hi gh f l exi bi l i t y Su p p l y gu aran t ee Econ o mi c b at ch si z e

l i t y Su p p l y gu aran t ee Econ o mi
l i t y Su p p l y gu aran t ee Econ o mi
l i t y Su p p l y gu aran t ee Econ o mi
l i t y Su p p l y gu aran t ee Econ o mi

Fu rth erm o re, t h e vi si on o f t h e co mp an y i s as f o l lo wi n g:

In t ern sh i p Rep ort Su mmer 2010 | 8 T e Xi ao

Logistic- vision Logistictargets (KPI): Profitability, Customer, Employee, Organisation/Environment
Logistic-
vision
Logistictargets (KPI): Profitability,
Customer, Employee, Organisation/Environment
D Standard Processes Logistic: Cross-functional   Cooperation with: Supply Chain - Source !

D

Standard Processes Logistic:

Cross-functional

 

Cooperation with:

Supply Chain

-

Source

!

Development

Integration with

-

Make

!

Purchasing

Customers and

-

Deliver

!

Production

Suppliers

 

!

Sales

Systems/IT, Digitalization supply Chain

Performance

Creating commodity flow, Bundling

Management

Logistic Organisation

Employee Development

/

Competence Management

+,

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N F' > 3 +1%2' $; -1+A3 $# +' (2 ' D"??' 3 $' N +7' ?&1 4 ' S (# &;(:' G& # ' 3 $' ?IJH @$' 21( 9' 0 1(> 1+7' Th e f irst t asks h e gave me i n vol ved h elp i n g CLP6 ou t in t ran sl at i n g d o cu men t s f rom Germ an i nto En gl i sh so t h at th ey cou l d be u sed i n t h e wareh o u s e. Fu rth ermo re , he arra n ged f or an o th er co wo rker t o show me aro u nd th e wh o le p l ant , and to t ea ch me ab o ut th e st at e o f l ogi st i cs at RBCC. T h ro u gh th i s t ou r and th e tran sl at i on s, I was ab l e t o p ick u p h o w t h e ware h o u se at Bo sch f unct i on s. It al so h elp ed me en ri ch my kno wl ed ge f ro m t he Sup p l y Cha i n M an agement cou rse we t oo k at LUT.

M s. T an Wei, wh o was in ch arge of th e scrap p ing p ro cess b ef o re me, was my men to r. Fo r a wh o le wee k, sh e pat i ent l y led me t h rou gh th i s p ro cess and t au gh t me everyth in g I n ee ded t o kn o w i n o rd er t o t ake o ver h er jo b .

M y tasks and re sp on si b il i t i es can b e d i vid ed in to t wo peri od s d u rin g my 11 wee ks at RBCC .

M y f i rst mon th at Bo sch was sp ent d o in g rando m t asks. At f i rst , I h el ped tran sl at e CLP6 d o cu men t s f ro m Germ an i nt o En gl i sh to h el p my Chi n ese co wo rkers u n derst an d th e p ro cesses an d b est ‐p ract i ces fro m o th er Bo sch co mp an ies. Ho wever , even as I re cei ved o t h er t asks, t ran sl at in g wo u l d al ways co me back f ro m t i me t o ti me . So met i mes, a co wo rker n eed ed h elp un d erst and i n g a do cu ment o r n eed ed h elp t ran sl at i n g a

ti me . So met i mes, a co wo rker n eed ed h elp

In t ern sh i p Rep ort Su mmer 2010 | 9 T e Xi ao

In t ern sh i p Rep ort Su mmer 2010 | 9 T e Xi

d o cu men t f ro m Ch i n ese t o En gl i sh, o r, som e manager s n eed ed mo re t ran sl at i n g wo rk to b e d o ne.

M y o th er t asks d u rin g t he f i rst mo nt h i n cl ud ed su p po rt in g t h e p ackagi n g d ep art men t i n re ad yin g th ei r an nu al rep o rt . Ho wever , th ere was n ot th at mu ch wo rk and I h ad to wait f o r my co wo rkers t o f in ish t h ei r p art s bef o re I cou l d wo rk o n an yth in g. Th eref o re , th ere were a l ot of b uf f er ti mes, wh ere I wou l d si t id l e.

T h en an o p po rtu n it y came wh en o n e o f t he CLP i n t ern s deci d ed to l ea ve. As t here was n o f o l lo wer f o r her, I t o ok t he in i t i at i ve and asked M r. Ch en if I co u ld f i l l th at po si t i on . It was an i mme d i at e yes, an d soon , I was t rai n in g to t ake o ver th e scrappi ng, b l ocked p art s, a n d o b sol et e goo d s t asks. T h i s new t ask wo u l d req u i re me t o co mmun i cat e wi th peo p le f r o m b o th wi th i n an d o ut si d e CLP, p rep are scrap re q u i sit i on s, f in d in g co st cen t ers t o u se f o r th e scrap s, an d to co l l ect si gn at u re s in o rder t o p ro cess t h e scrap s. Fo r t h i s t ask, i t re al l y enab l ed me t o ut i l i z e Chin ese , En gl i sh, an d Germ an i n o rd er to t al k t o th e d i f feren t em p lo yees and man ager s. I h ad t o al ways ask q u est i on s and co n vin ce t he man ager s t h at t h e co st s were goin g to be pu t on to th ei r co st cent ers, wh i ch i s som et hi n g t h ey al ways t ry t o avoi d .

D u e t o my t ask, I al so h ad t o att en d several meeti n gs ever y si n gle wee k. Ho wever , I d id n o t h ave t o sp ea k an d on l y h ad t o l i st en to wh at t h e o th er p eo p l e were t al ki n g ab ou t .

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T h e b i ggest ch al l en ge I h ad was wi t h co mmun i cat i n g wi t h my Chi n ese co l l ea gu es. Even t h ou gh I am Chi n ese o rigi n al l y an d am ab le to spea k Chi n ese , wh en i t came t o t echn i cal t erm s an d exp l an at io n s, I re al l y st ru ggl ed .

Fu rth erm o re, th ere were al so q u it e a l ot o f cu lt u ral d i ff eren ces b e t wee n mysel f and l ocal Chi n ese peo p le. S i nce I grew up ou t si de of Ch i n a t he wh o l e ent i re t ime, I expect ed t h i n gs t o run a b it more l i ke wh at I was u sed t o ! t i me l in ess, o rgan iz ed , stru ct u red , and p o l i te.

+, +&EF4 35' 3($3

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Of co u rse, wo rki n g i n a n ew en vi ro n ment , in a di f f erent cou nt ry has i t s up s and d o wn s. T h i s in t ern sh ip h as al l o wed me to gain an i n si gh t in t o th e f o l l o wi n g are as:

Cul t u ral d if fere n cesto gain an i n si gh t in t o th e f o l

Hi er arch y and o rgan i zat io n al st ru ctu re/ ri gi dn essto gain an i n si gh t in t o th e f o l

Commu n i cat in g wi th ot hersth e f o l l o wi n g are as: Cul t u ral

Pa t i en ce In t ern sh i p Rep ort Su mmer

Pa t i en ce

In t ern sh i p Rep ort Su mmer 2010 | 1 0 T e Xi ao

i en ce In t ern sh i p Rep ort Su mmer 2010 | 1

Even th ou gh I am Chi nese an d sp ea k t h e l an gu age, t he fo re i gner in m e o f t en f o un d i t

d i f fi cu l t t o u nd erst an d wh y my co wo rkers wo u l d d o th i n gs a cert ain way. Pe rh ap s

h i er arch y and p erso n al rel a t i on sh ip s h ad somet hin g t o d o wi th th i s matt er. Wi th p eo p l e wh o I h ad l it t le co nt act wi t h , th ey o ft en see med i mp at ien t wi t h me and t ri ed to send me away as soo n as p o ssib le. Ho wever , o ver t h e t ime, as I got t o kn o w them mo re , th ey

o p ened u p and t re at ed me o n a t ot al l y d if fere nt l evel . It was esp eci al l y evi d en t wh en t h ey f ou n d ou t t h at I was n o t re al l y Chi n ese, so th ey were even mo re p at ien t wi t h me.

N o n et hel e ss, i t al so d awn ed t o me t h at mayb e th ey o n l y tre ated me with p at i en ce af ter

. 3 4 > 34 5'# ; 2' 2& (2' T@9' ('

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On e of t h e mo st memorab l e t h in gs I was f o rt un at e eno u gh to b e p art o f i s a t rain ee

p erso nn el assessment . I was ch o sen t o p art i ci pat e b ecau se HR bel i e ved t h at t h ey h ad

2 # #' 0 3 22 0 1' %(4> 3 > (2 1$:' (4 >' G(4 21>' 2# ' )53 A1' . (%16 ' 2#' 2 &1' %# 9- (4 F' CF' & (A3 4 5' 9# +1' can d i d at es. I was o ne o f fo u r can d id ates, h owever , u n l i ke t h em, I was n o t actu al l y co mp et in g f o r t he trai n ee p o sit i on .

T h e p erso nn el assessmen t hap pen ed i n several st ages. Fi rst , we h ad to d o a sh o rt

i n t rod u ct i on ab o ut o u rsel ves. T hen , th e fo u r can d i dat es h ad t o co op erat e t o do a 50 mi n ut e t ea mwo rk exercise an d a p rese nt at io n . Th en , it was a sp o nt aneo us p re sen t at i on, wh ere we h ad t o p re sen t ou t valu es. Last l y, i t was a b asket case, wh ere i t test ed o ur ab i l i t y t o assess m an y t hin gs a t o n ce.

It was o n e of t h e mo st st re ssfu l si tu at io n s I was ever i n , even t h ou gh f o r me i t was ju st

p ract i ce. Ho wever , I re al l y f elt t h e p ressu re f rom th e p anel an d I t ri ed t o d o my best . Unf o rt un at el y, I was n ot re ad y f o r t he wh o l e p ro cess.

N o n et hel e ss, no w t h at I h ave exp eri en ced someth i n g l i ke t h at , I wi l l make t he best of it an d take i t to my n ext in t ervi e ws. I kn o w I d ef in i t el y want t o d o a train ee sh ip aft er I grad u at e, so h avi n g p ract i ced it o n ce, I bel i e ve I n o w kn o w what t o exp ect , and kn o w

h o w t o p rep are fo r somet h i n g l i ke t h i s.

Ot h er exp e rien ces I wi l l t ake away wi t h me d u rin g my i nt ern sh ip i s t h e ab i l i t y t o t ravel aro u nd . Af t er al l , t here are so man y p l aces i n Chin a to see op p o rt un i t ies to

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I came i nt o RBCC wi t h a l ot of best p racti ces an d t heo ri e s th at I have l ea rn ed f ro m

GSOM o r LUT. Ho wever, i n re al l i f e, th i n gs d o n o t run l i ke wh at th ey d escri b e i n th e

In t ern sh i p Rep ort Su mmer 2010 | 1 1 T e Xi ao

In t ern sh i p Rep ort Su mmer 2010 | 1 1 T e

t ext bo o k. I b el i eve t h i s mi gh t b e b ecau se RBCC i s l ocat ed in mid d l e Chi na, wh ere i t h as

l i t t l e in f lu en ce f ro m f o rei gn cou nt ri es. T h eref ore, on e can re al l y see t hat even th o u gh

t h i n gs are run n in g, th ey are no t t hat effi ci ent .

T h eref o re , I d o n o t bel i eve I h ave gai n ed an y new co n cept s, id ea s, an d appro ach es.

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I was ab l e to app l y kn o wl ed g e I gain ed f ro m several M ITIM co u rses. Sin ce I was si t u at ed

i n th e l ogi st i cs d ep art men t , mo st of th e kn o wl ed ge t h at I h ad p ri or to th i s were f ro m Su p p l y Cha in M an agemen t . It real l y h elp ed t o kn o w t h e term i no l ogy. Fu rth erm o re, I

kn ew som e co n cep t s al rea d y a n d it was in t eresti n g t o see it b ein g app l ied t o rea l l i fe

si t u ati on s, su ch as, i n vent o ry m an agem en t , JIT syst em s, an d wareh ou se man agem en t .

An o th er co u rse I was ab l e to ap p l y d uri n g my t ime at RBCC was Kn o wl ed ge

M an agement . RBCC i s a re al l y you n g co mp an y , wh ere mo st em pl oyee s seem t o be b o rn

i n th e 80 s. Th eref o re I was re al l y in t erest ed in ho w kn o wl ed ge re ten t i on wo rked .

Fo rt un atel y, I h ad a good o p po rtu n it y t o t al k wi t h M s. Zh ou Fan g, who i s the h ead o f CLP, ab o ut t h i s matt er an d see h o w kno wl ed ge ret en t io n real l y works.

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T h ere was n o co nn ect i on b et wee n my i nt ern sh i p an d my th esi s.

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As I sai d b ef o re, t h ou gh I am bo rn Chi nese , wo rki n g i n Ch i n a gave me a d i ff erent

p ersp ect i ve of Chi na. I was ab l e t o i mme rse mysel f i n a Chi n ese wo rki n g en vi ro n men t

an d see h o w t h in gs are run . Fu rth erm ore , I co mmu n i cated wi t h n ot on l y Chin ese em p l oyee s, b ut al so f orei gn em pl oyee s l ocat ed in Cha n gsh a. T h i s i nt ern sh i p ch al l en ged

me i n man y d i ff eren t ways, f ro m lan guage, t o cu lt u re , to co mm u n i cat io n , et c.

I am gl ad th at I h ad t h e o p p ortu n it y t o l ea rn more abo ut l ogi st i cs, and see th at p ro cess

i s way mo re co mp l i cat ed t h an ju st d eli veri n g t he ri gh t t h in gs t o t h e ri ght p eop l e at th e

ri gh t t i me t o t h e ri ght p lace. Esp eci al l y wi t h a comp an y l i k e Bo sch , t h in gs l i ke t h ese h ave even mo re l ayers an d i t see ms as ever y smal l st ep h ad a d i ff eren t d ep art ment re sp o n sib l e f o r i t .

N o w th at th e in t ern sh ip is d rawi ng t o an end , an d t ho u gh th ere were f ru strat i on s du ri ng

wo rk, wh i ch mai n l y h ad t o do wi t h co m mu n i cati on d if f i cu l t i es, I wo u ld exp eri en ce al l