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PICPA
Manila
1st December 2009
PICPA 2009 Annual National Convention – Manila 2009 December 2009
PICPA 2009 Annual National Convention – Manila 2009 December 2009
Building from within
nd ro dit HA
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Stewardship
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nd
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m so
Performance
Ex
ss
ee
m dvi
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an
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ou
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p
Line Management
A
(Operating Units)
In
Stewardship
In
de
Group
te
pe
nar
CEO /
nd
ry
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so
en
Group Management (3)
(4
vi
di
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Performance
Ex
ss
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Co A
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SH
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Line Management
A
(Operating Units)
Risks
Inputs Outputs
Suppliers
Controls Customers
Process
Process
Controls Improvement Collaborating
Remediation with Management
Enabling
Transaction Risk & Control
Focus/Asset Self-Assessment
Protection
Financial/ Continuous
Compliance Risk
Auditing Management
Fraud Risk
Detection Process Analysis Consulting
&
Best Practices
AC:
MGMT:
IA:
Assurance Business
Auditor Coach
Current
Optimum
What do we offer?
How do we succeed?
How do we add more value for customers Which of our strengths can we leverage in the
than our competitors do? market?
What are our challenges & Success factors
How have we used the cash generated? What are our KPI’s?
What do we offer?
What products and/or services do we offer?
Agrochemicals
Who do we serve?
Who are our customers? Which of their needs will we meet?
Users of Agrochemicals Help Indian farmers increase their yield per hectare
How do we succeed?
How do we add more value for customers than our Which of our strengths can we leverage in the market?
competitors? Our knowledge about market and distribution
By delivering value for money through continuous
innovation
Vision
What we want to be
Strategy
Our game plan
A GAP
A GAP Existed
Existed Between
Between Mission-Vision-Strategy
Mission-Vision-Strategy and
and Employees’
Employees’ Everyday
Everyday Actions
Actions
ACTION
ACTION PLANS/PERSONAL
PLANS/PERSONAL OBJECTIVES
OBJECTIVES
What
What II need
need to
to do
do
QUALITY
QUALITY MANAGEMENT
MANAGEMENT
What
What must
must wewe improve
improve
VISION
What we want to be
BALANCED SCORECARD
Translate, Focus and Align
QUALITY MANAGEMENT
What must we improve
STRATEGIC OUTCOMES
Satisfied
Satisfied Delighted
Delighted Efficient
Efficient &
& Effective
Effective Motivated & Prepared
Motivated & Prepared
SHAREHOLDERS
SHAREHOLDERS CUSTOMERS
CUSTOMERS PROCESSES
PROCESSES WORKFORCE
WORKFORCE
New Revenue Sources Customer Profitability New Revenue Sources Asset Utilization
Product Leadership
Customer
Complete Customer Solutions
Perspective:
the Customer Value Proposition Value for Money
Customer Satisfaction
“Products and Services that Expand Existing Performance Boundaries into Highly Desirable
“Innovate” “Manage Customer Relationships” “Achieve Operational Excellence” “Be a Good Neighbor”
Internal SHE
Perspective compliance
Team Organization
• Develop High Performing Team Skills • Shape Organizational Culture
• Discover Leadership in a Team • Align Organizational Differences
Setting
Personal Professional
• Increase Self Awareness & Purpose • Work on Core Business Competencies
• Identify Personal Strengths & Developmental Areas • Develop Leadership Skills
• Create Personal Development Plan
1.Action
3 – Awareness:
4 – Need: Do I NEED What does this mean for
to change? ME? What is MY role?
From Let me
Gotcha! Coach
to Ya
• Nobody asked
• No Coaching skills/ experience
• Management mindset
1. IA not capable to contribute – no proven track
record
2. Does not have business acumen
3. IA more talk than walk
4. Not part of the biz team
5. Cannot solve real biz challenges
• PICPA
• CIMA
• IIA Inc
• Lim Inc
• Kaplan
• PWC
• Reflection
• Tacit Knowledge
• Self Awareness
• Social Learning
PICPA 2009 Annual National Convention – Manila 2009 December 2009
LEARNING PRINCIPLES
• Systems thinking
• Integrated learning
• Facilitated learning
PICPA 2009 Annual National Convention – Manila 2009 December 2009
If I don’t know where the coy is going,
How can I help plot its direction to get there!
Mission
Why we exist
Values
What’s important to us
Vision
What we want to be
Strategy
Our game plan
VISION
What we want to be
STRATEGY
Our game plan
BALANCED SCORECARD
Translate, Focus and Align
STRATEGIC INITIATIVES
What are the priorities
QUALITY MANAGEMENT
Product Leadership What must we improve
Operational excellence
Customer intimacy
STRATEGIC OUTCOMES
Satisfied Delighted Efficient & Effective Motivated & Prepared
SHAREHOLDERS CUSTOMERS PROCESSES WORKFORCE
PICPA 2009 Annual National Convention – Manila 2009 December 2009
The Balanced Scorecard Strategy Map
Increase S/H Value
Financial
Perspective: Revenue Growth Strategy Productivity Strategy
the drivers of
Value from New
shareholder Products and
Increase Customer Improve Cost Improve Asset
Value Structure Utilization
value Customers
New Revenue Sources Customer Profitability New Revenue Sources Asset Utilization
Product Leadership
Customer
Complete Customer Solutions
Perspective:
the Customer Value Proposition Value for Money
Customer Satisfaction
“Products and Services that Expand Existing Performance Boundaries into Highly Desirable
High performance
Customer products: smaller, faster, lighter New customer
First to market
Perspective cooler, accuracy, storability, segments
brighter,…
“Innovate” “Manage Customer Relationships” “Achieve Operational Excellence” “Be a Good Neighbor”
Educate Flexible,
Disciplined, high-
customers about Robust Rapid
Internal Performance product
complex new products/ processes Introduction SHE
development
Perspective services of new products compliance
Supply
Capture customer capacity for rapid
Product development growth
time: from idea ideas for new In-line
to market products/services experimentation &
improvement