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ERP QUESTIONNAIRE

A. USERS
1. Your name:

2. What is your position in the company?

 Manager
 Supervisor
 Data worker
 Operator
 No answer

3. On average, how often do you use your company‘s ERP system?

 Once a month
 Once a week
 2-5 times a week
 1-4 times a day
 5-8 times a day
 9 times a day

4. Did you encounter any problem with ERP system operation?

 Yes
 No

5. If you encountered problems with ERP system operation, please evaluate the
importance of these problems. These problems were of:

 very little importance

 little importance
 moderate importance
 great importance
 huge importance
 No answer

Directions: The following set of statements relate to your opinion about the support from
ERP. There is no right or wrong answers--all we are interested in is a number that best shows
your perception about ERP.

[1= ERP falls far short of my expectations in terms of that feature 5= ERP greatly exceeds
my expectations in terms of that feature] you may circle any of the numbers in the middle
that show how strong your feelings are. )
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B. Enterprise Resource Planning (ERP) Service Quality

1. ERP Support team has up-to-date hardware and software.

1 2 3 4 5

2. ERP Support team is dependable

1 2 3 4 5

3. ERP Support team tells users exactly when services will be performed

1 2 3 4 5

4. ERP Support team employees give prompt service to users

1 2 3 4 5

5. The behavior of ERP Support team instills confidence in users

1 2 3 4 5

C. Enterprise Resource Planning (ERP) System Quality

1. The ERP system is stable and rarely subject to system problems and crashes.

1 2 3 4 5

2. It is easy for me to remember how to perform tasks using my company’s ERP

1 2 3 4 5

3. I believe that it is easy to get my company’s ERP to do what I want it to do.

1 2 3 4 5

4. My company’s ERP system is capable of communicating / transmitting data between

systems servicing different functional areas.

1 2 3 4 5

D. Enterprise Resource Planning (ERP) Information Quality

1. ERP System provides information availability ( up-to-date information)

1 2 3 4 5

2. ERP System provides information accuracy and clarity

1 2 3 4 5
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E. Satisfaction (1=I strongly disagree, 5= I strongly agree)

1. My overall satisfaction level with regard to ERP support interface I use is better than what
I expected

1 2 3 4 5

2. The overall quality of the ERP support interface I use was better than I thought it would be

1 2 3 4 5

F. Individual Productivity (1=I strongly disagree, 5= I strongly agree)

1. ERP system allows me to accomplish more work than would otherwise be possible
(productivity)

1 2 3 4 5

2. ERP saves my time

1 2 3 4 5

G. Management Control (1=I strongly disagree, 5= I strongly agree)

1. ERP helps the management to control the work process.

1 2 3 4 5

2. ERP improves management control and performance.

1 2 3 4 5