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[HUMAN RESOURCE DEVELOPMENT]August 21, 2009
Institute Of Finance And international Management
Page 1
PROJECT REPORT
ON
PERFORMANCE MANAGEMENT

[HUMAN RESOURCE DEVELOPMENT]August 21, 2009

Institute Of Finance And international Management
Page 2
CONTENTS
ACKNOWLEDGEMENT
..3
INTRODUCTION

...
DECISION


ILLUSTRATION/
EXAMPLES.
CONCLUSIONS.
REFERENCE
[HUMAN RESOURCE DEVELOPMENT]August 21, 2009
Institute Of Finance And international Management
Page 3
Acknowledgement
Several individuals were extremely instrumental ina llowingus to
create this caseanalysis. Iam indebted to Dr. Mousumi S Bhattacharya for encouragingu s
to
start this project. Numerous HR managers and corporate from Bangalore have given their
bestof knowledgeregarding thesubject matter of the caseanalysis. We, the group members
are thankfulto them. We also received constructive feedbacksfrom ourbatch mates and
old
students of thisinstitution in preparing thiscase study a relevant one.
[HUMAN RESOURCE DEVELOPMENT]August 21, 2009
Institute Of Finance And international Management
Page 4
INTRODUCTION
PERFORMANCE MANAGEMENT
DEFINITION, FOUNDATION ANDS C O PE
What is Performance Management?
Systematically managinga ll thepeople inanorganization, for innovation, goal focus,
productivity and satisfaction--it is agoal- congruent win - win plan
 Armstrongand Baron defineperformance management as a strategicand integrated
approach todelivering sustained successto organizationsbyimproving performance
of people whowork in them and bydev eloping the capabilities of teams and
individual contributors
 Performance management is thatpa rtofanorganizations people-related function,
which is performed by those directly managing thepeople- the HR managers.
FOUNDATION OF PERFORMANCE MANAGEMENT:
Why organizations introduce performance management?
The IRS 1998su rvey elicited the followingreasons from feworganizations for introducing
performance management:
ORGANISATION
REASONS GIVEN
American Express Services Europe
Cultural change
Edinburgh International Conference Centre
Quality-providing the
customer with what the
IFIM B-SCHOOL, BANGALORE
Section B, Group 4
GroupM em b ers:
Names:
Roll No.
1. Anish Savio
04
2. Avesh Arya
09
3. RohitMehta
14
4. Poulmi Banerjee
19
5. Preeti Jaiswal
24
6. Ritesh
29
7. Shweta Rani
24
8. Seema Kumari
39
9. Sourabh Nayak .S
44
10. Tanishtha Basu
49
11. Vaibhav T.S
54
12. Yatindra Singh
59
[HUMAN RESOURCE DEVELOPMENT]August 21, 2009
Institute Of Finance And international Management
Page 5
customer wants.
British Medical Association
Customer Service
Natural History Museum
Linkpa y to performance
Jamount UK
Improveperformanceand
Identify training needs.
London Boroughof Bromley
Feedback fromstaff
SCOPE
Thescopeofperformance management has expanded to policy andstrategy at the corporate
level. There are five majorgroups of interacting factorsthat determine performance at the
corporatelevel. Thesea re:-
y
Corporatestrategy andobjectives
y
Technology
y
Organizational structureandsy stem
y
Human Resource developmentand
y
Organizational climateand culture
THE PERFORMANCE - MANAGEMENT CYCLE
Plan
Review
Act
Monitor

33331383 HR Project on Performance

Management
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