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Design 493
The Challenge
• Errors in treatment in hospitals result in up to an esti-
mated 100,000 deaths per year in the US.
• Up to 500,000 people are given the incorrect medication
per year.
• Costs associated with recovery and treatment errors
amounts to $17 to $29 billion per year.
• In a Canadian survey, 20% of nurses reported that they
had ‘occasionally’ or ‘frequently’ administered incorrect
medication to patients.
• Errors include adverse drug events and improper trans-
fusions, surgical injuries and wrong-site surgery, sui-
cides, restraint-related injuries or death, falls, burns,
pressure ulcers, and mistaken patient identities.
user centered Design
• involves users throughout all stages of the design
process