SAP Solution Brief
RWD Info Pak Provided by SAP Education
With the RWD Info Pak®
software suite provided by the
SAP® Education organisation,
you can give your SAP
software users context-
sensitive online help, detailed
simulations, and up-to-date
documentation, so they can
work at peak efficiency.
You can create, edit, and
deploy all these materials with
remarkable ease. And you can
just as easily republish your
materials in a wide variety of
languages. RWD Info Pak
improves training
effectiveness, reduces help
desk and documentation costs,
and increases productivity.
BUILDING THE SKILLS
THAT BUILD VALUE
RWD Info Pak® Helps to Maximise User
Productivity and Minimise Support Costs
It’s a simple fact: when your workforce uses its SAP® software
properly and confidently, your cost of ownership drops, your
return of value accelerates, and your risk plummets.
Furthermore, independent research points out that ignoring or
skimping on user preparation can actually delay time to value
and increase risk.
RWD Info Pak®, the dynamic user support and documentation
tool provided through the SAP Education organisation, helps
ensure that your users rapidly achieve the skills they need to
deliver the results you require to be competitive. And just as
important, it helps keep those skills polished for the long term,
ensuring that your SAP software will keep delivering value.
Automated Process Simplifies Use
RWD Info Pak allows your organisation to quickly and
accurately create context-sensitive, online user support
materials, printed documentation, and interactive simulations
that can be made immediately available to your end users.
The process is remarkably simple: all your training or support
staff need to do to create a professionally formatted job aid or
simulation is to carry out a transaction. During this transaction,
RWD Info Pak automatically records and clearly documents the
process. Authors can just as easily deploy the output into online
help materials that your users can access directly from their
SAP software transaction screens. You can also print the
materials for offline reference. In fact, RWD Info Pak’s flexibility
also makes it an ideal tool for documenting business processes,
creating testing scripts, and building classroom materials.
Features of RWD Info Pak
The RWD Info Pak suite includes these features that allow you
to do the following:

RWD Info Pak Publisher - Create end user procedure
guides, quick references, job aids, and training exercises as
easily as carrying out a transaction. Print these materials,
A Global Tool
You can easily convert documentation to another language
by choosing the language you wish from the RWD Info Pak
system menu. The tool will automatically republish the
standard template text to one of the following languages:

Chinese (simplified), Chinese (traditional)

publish them to the Web, or distribute them as online help in
Czech

several formats.
Danish

RWD Info Pak Simulator - Create a simulation while
Dutch (Belgium), Dutch (Netherlands)

recording transactions. Edit the simulation to include
English (United States and United Kingdom)

notes, voice overlays, or other powerful features, and play
Finnish

in four modes:
French (Canada and France)

– Auto playback mode - Replay the transaction
German

– Standard mode - Walk through the transaction with
Greek

step-by-step instructions
Italian

– Self-test mode - Attempt the transaction and follow the
Japanese

instructions if you make an error
Korean

– Assessment mode - Capture and integrate resulting data
Norwegian

into custom or third-party tracking that is compatible
Polish

with most learning management systems, including
Portuguese (Brazil), Portuguese (Portugal)

SAP Learning Solution
Spanish

RWD Info Pak Administrator - Assemble your RWD Info
Swedish

Pak documents into a professional Web site with attractively
Thai

designed, easy-to-follow Web pages, without having any Web

development skills. The Web site you create is based on the Benefits of Using RWD Info Pak
documents that you develop and publish as described above, CIOs, CFOs, and SAP project managers gain the following
and you can customise it to serve as a complete source of advantages:
training materials, simulations, business process details,
Significantly reduced costs and shorter timelines for project

presentations, and additional resource information. documentation

RWD Info Pak Help Launch Pad - Turn your RWD Info Pak
Simplified documentation maintenance contributing to

documents into context-sensitive help, available directly from reduced total cost of ownership
your SAP software help menu. Configure your help screens
Reduced help desk support costs, with up to a 75% reduction

to remain ‘on top’ of your SAP software desktop, keeping in calls to help desks.
your documentation or simulation readily accessible for your Documentation authors gain the following advantages:
end users.
Simplified distribution of the latest information

RWD Info Pak Omni Help - Create context-sensitive, online
Consistent, high-quality output

help for any Microsoft Windows application with the optional
Simplified document maintenance.

Omni Help feature and develop a complete user support End users gain the following advantages:
system for your enterprise.
Enhanced system acceptance

Decreased time to competency and productivity

Reduced stress associated with learning a new or

upgraded system

The precise SAP software support they need, when and

where they need it.

Millions of SAP Software Users Rely on
RWD Info Pak: You Can Too
In just four years of availability from SAP Education, RWD Info
Pak has been utilised by more than 2.7 million SAP software end
users and close to 1,000 companies that are getting the help they
need to maximise the value of their SAP software. For example,
Fresenius Medical Care (FMC) North America, Lexington,
Mass., a division of Fresenius Medical Care AG, the world leader
in dialysis care and products, uses RWD Info Pak not only to
save the company time and money but also to get the online
performance support that helps it stay current. According to
Bryan Payne, business systems process manager at Fresenius
Medical Care (FMC) North America, “Info Pak has not only
dramatically reduced the time to create customised
documentation, it’s also given FMC end users the ability to
Context-Sensitive Help with RWD Info Pak
access immediate help and current documentation, directly
from within their SAP software transaction. It’s been a huge
help.”

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Find out More

For the latest course listing, technical details, and system
requirements, please check out the SAP Education Web site at
www.sap.com/uk/education RWD Info Pak - Generated Performance Support Web Site
Tel: +44 (0) 870 608 7000

For information on course availability, please contact your

nearest sales office.
Email: education-uk@sap.com
 www.sap.com /contactsap

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