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A Report on Management
PRESENTED BY
Company’s Profile
CONTENTS
Chapter 2 Vision……………………………...………..………………. Pg 5
Chapter 3 Mission…………….………………..…………………....... Pg 6
Chapter 2:
VISION
Simplicity
Wateen Telecom realizes that a major portion of its customers do not
posses the abilities to operate its highly advanced and technical products
effectively. So the during the designing of its products, Wateen Telecom has
kept ease of use and practicality the most important consideration.
Customer Satisfaction
Wateen Telecom realizes that its customers have made it into one of
the most successful telecommunications corporations in Pakistan; hence, it is
imperative that the customers are always happy with the services that are
provided and their complaints are attended to with the minimum of delay.
Quality
Wateen Telecom is aware that the telecom market in Pakistan is very
competitive, to provide second to none services and products is the only way
to survive, their can be no compromise on the quality of the products and
services. The customer is our top priority and deserves the premium quality
services.
Innovation
Wateen Telecom realizes that the pace of technical advancement in
the telecommunications industry is very high, so to flourish as the top
service provider it is imperative that we keep pace with the unrelenting and
unwavering speed of technological advancement and provide the customer
with the latest technology.
Honesty
Wateen telecom realizes that we have to practice what we preach:
integrity, ethics and open communication. To flourish and advance as the top
services provider in Pakistan we have to be reject all unethical and wrong
practices, if we do business we have to have to do it ethically. We are a
family here and we will hear any body who has anything to say.
Chapter 5:
PRODUCTS AND SERVICES
Wateen Telecom is providing the following products and services to its
clients
1.Wi-Max
2.Direct To Home (DTH) Television
3.Long Haul OFC
4.Metro Ring
5.HFC
6.Wateen VSAT
7.Carriers’ Carrier
There are two types of customers Wateen Telecom deals wit the first is
the home user; this is the user that acquires the services and goods for his
personal use. The second kind of customer is the Corporate User this user
acquires Wateen’s Products and services for commercial use. The services
provided to each customer are given below:
Home Users
1.Telephony
a. Fixed line
b. W Card
c. Calling Card
d. Calling Accounts
2.True Broadband Internet
3.Multimedia & TV
4.Entertainment
5.Managed Solutions
e. Security and surveillance
Business User
1.Telephony
a. Fixed Line
b. Calling Accounts
c. Virtual PBX
d. Video Conferencing
e. Video Telephony
2.True Broadband Internet
f. Wi-Max Broadband
g. Cable Broadband
h. DSL Broadband
i. Dial-Up Broadband
3.Secure Networks
j. L2VPNs
k. L3VPNs
4.Hosted and Managed Solutions
l. Hosted Contact Centers
m. Hosted Data Centers
5.Services
n. Professional Services
o. Managed Services
Chapter 6:
MAJOR SHARE HOLDERS
Wateen Telecom is a part of Warid Telecom International LLC, an Abu
Dhabi Group company led by His Highness Sheikh Nahayan Mabarak Al
Nahayan. The group is one of the largest in the Middle East and has
diversified business interests comprising oil and gas exploration, hospitality
services, communications, banking, financial services, automobile industry
and property development. The group has large investments and a strong
presence in Pakistan.
Owing to the significant patronage from the Abu Dhabi Group, Wateen
Telecom, as part of the Warid Telecom International Group Company,
benefits from an eminent portfolio of distinguished shareholders of Warid
Telecom International L.L.C including:
1.His Highness Sheikh Nahayan Mabarak Al Nahayan, Member of the
Royal Family of Abu Dhabi, Minister for Higher Education and
Chancellor of the UAE Universities.
2.His Excellency Sheikh Suroor Bin Mohammed Al Nahayan, Chamberlain
of the Royal Amiri Courts and Member of the Royal Family of Abu
Dhabi.
3.His Highness Sheikh Hamdan Bin Zayed Al Nahayan, Member of the
Royal Family of Abu Dhabi, Deputy Prime Minister of UAE.
4.His Excellency Sheikh Mohammad Bin Butti Hamid Al Hamid, Ruler
Representative for the Western Region of the Emirate of Abu Dhabi
and Ex Chairman of Abu Dhabi Municipality and Town Planning.
5.His Excellency Sheikh Saif Bin Muhammad Bin Butti Hamid Al Hamid
6.His Excellency Dr. Mana Saeed Al Otaiba, Advisor to the President of
UAE and Ruler of Abu Dhabi (His Highness Sheikh Khalifa Bin Zayed Al
Nahayan) and Ex Oil Minister of UAE.
7.Mr. Omar Ziad Jaafar Al Askari, Director United Bank Limited, Pakistan;
President and CEO of United Technical Services, Abu Dhabi; President
and CEO of United Eastern Investment Corporation; Director of Fruit of
the Loom quoted on the New York Stock Exchange.
8.M/S Electro Mechanical Company LLC, Representative of M/S Siemens in
Abu Dhabi, UAE.
Chapter 7:
The Abu Dhabi Group
THE ABU DHABI GROUP has several international investments including:
Planning At Wateen
CONTENTS
Plan:
After the decision to carry out a project has been made and all other
steps in planning are carried out, teams are formed. These teams might be
cross functional or these might be from within the same department. They
are given their targets. The front line managers report to the line managers
who in turn report to the department manager.
Chapter 6:
Development of Plans
As the industry is quite dynamic the short term plans are drawn for
only drawn for only thirty days and long term plans are developed for ninety
days. These plans are cautiously revised and adapted for the changing
environment.
Strategic Management:
In the current economic conditions the company is focusing on Stability
and is trying to minimize layoffs and maximize profits by reducing Operating
Expenditures. No major investments are being made, but the company is
keeping open the option of acquiring a small company that is going out of
business, but is sound in every aspect other than financial trouble brought on
by the current fiscal crisis. This is done purely for support.
Corporate Strategies:
1.Stability
Business Strategy:
2.Diversification
3.Focus Strategies
4.Cost Leadership
Functional Strategies:
Formation of employees according to their KSOA’s into departments
and into teams.
Section: 4
Leadership At
Wateen
CONTENTS
Chapter 2 Vision……………………………...………..………………. Pg 5
Chapter 3 Mission…………….………………..…………………....... Pg 6
5 Aggressiveness Low
Decide:
Leader makes the decision alone and either announces or sells it to
group. At Wateen the managers make all the major decisions on their
own, on the other hand all minor decisions are made with consultation
with the group.
Consult individually:
Leaders present the problem to group members individually, get their
suggestions, and then make the decision. This is only done when a
decision is to be made and a number of subject matter experts are
available in the groups and everyone’s opinion is needed.
Facilitate:
Leader presents the problem to the group in a meeting and acting as
facilitator, defines the problem and the boundaries within which a decision
must be made. This is the basic function of the Enterprise Office. This
functions to make sure that everyone knows what is to be done and how it is
to be done.
Delegate:
Leader permits the group to make the decision within prescribed limits.
The leader assigns tasks to different individuals to do and trusts them to
get things done.
Section: 4
Control At Wateen
CONTENTS
Chapter 2 Vision……………………………...………..………………. Pg 5
Chapter 3 Mission…………….………………..…………………....... Pg 6
Chapter 1:
Control Process
DEFINITION:
Control is defined as the process of monitoring activities to ensure that
they are being accomplished as planned and of correcting any significant
deviations.
PURPOSE:
The purpose of control process is to ensure that activities are
completed in ways that lead to accomplishment of organizational goals.
MODELS OF CONTROL:
There are three types of control in process
1. Market Control.
2. Bureaucratic Control.
3. Clan Control.
Market Control.
This model of control uses the market forces to establish standards in
the measuring of performance.
Bureaucratic Control.
This model of control uses administrative and hierarchical mechanisms
to control the organization’s performance.
Clan Control.
This model of control uses employee behavior to regulate
The emphasis of the company is on skill building. And the three major heads
of expenditures for the training department are.
1Technical
2Leadership
3Soft
Employees;
The company posses a very large number of highly gifted and highly
gifted employees, they are very motivated and are a real resource for the
company.
Issues:
The following issues are being faced by the company
1.team building needed
2.leadership needed
Section: 4
Organization
At
Wateen
CONTENTS
Chapter 2 Vision……………………………...………..………………. Pg 5
Chapter 3 Mission…………….………………..…………………....... Pg 6