Sponsored by the

European
Development Fund

FEASIBILITY STUDY FOR A REGIONAL

TRAINING PROGRAMME AT THE
CROSQ SECRETARIAT
AOR.156-P169

FINAL REPORT
14 December 2010

Submitted by

bkp DEVELOPMEN T
RESEARC H & C ON SU LTIN G
 REPORT COVER PAGE
Project Title: FEASIBILITY STUDY FOR A REGIONAL TRAINING PROGRAMME AT THE
CROSQ SECRETARIAT

Country: CROSQ member states: Antigua and Barbuda, Barbados, Belize, Dominica, Guyana,
Grenada, Haiti, Jamaica, St. Lucia, St. Kitts and Nevis, St. Vincent and the Grenadines,
Suriname, The Bahamas, Trinidad and Tobago.

Contracting Authority Contractor

Name: PMU for the TradeCom Facility BKP Development Research & Consulting
GmbH
Address: Av. des Gaulois n° 20 Romanstraße 74
B-1040 Brussels D-80639 Munich
Tel. number: +32 2 743 0020 +49 176 6087 5466

Fax number: +32 2 743 00 29 +49 89 1787 6049

Email address: irene.salvi@tradecom-acpeu.org v.gerold@bkp-development.de

Contact person: Michela Massimi Valentin Gerold

Date of contract signature: 06 August 2010

Commencement date: 19 August 2010

End of performance period: 17 December 2010

Date of report: 14 December 2010

Author of report: Folke Hermansson Snickars

The content of this report is the sole responsibility of BKP Development and can in no way be taken
to reflect the views of the TradeCom facility.

FEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORT

PROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169
PAGE 2
 EXECUTIVE SUMMARY

The project “Feasibility Study for a Regional Training Programme at the CROSQ Secretariat”
aimed to establish training needs and a training programme for the CARICOM Regional
Organisation for Standards and Quality (CROSQ) and its member states: Antigua and Barbuda, The
Bahamas, Barbados, Belize, Dominica, Grenada, Guyana, Haiti, Jamaica, St. Lucia, St. Kitts and
Nevis, St. Vincent and the Grenadines, Suriname, Trinidad and Tobago.

The project was implemented in two phases:

 Phase 1: Analysis of the Current Situation, which took place from August to November 2010
and which saw a training needs identification and gap assessment report as its main output;
 Phase 2: Implementation Plan, which took place from November to December 2010 and
which saw the CROSQ training programme and a validation workshop as its main results.

In assessing the training needs of the CROSQ stakeholders, National Standards Bodies (NSBs) and
Business Support Organisations (BSO) a gap was identified between the providers of services from
the Quality Infrastructure (the NSBs) and the enterprises demanding such services (members of the
BSOs). A lack of mutual awareness was found both within the BSOs as in the NSBs. To simplify,
enterprises do not know what services are available, and the NSBs are not aware of the demands
that the enterprises have with respect to the market constraints they encounter. To link the service
providers and the “customers”, a modular approach to the training programme for CROSQ is
suggested.

The training programme is composed of three modules:

 DEMAND;
 SUPPLY;
 BASE.

The DEMAND-module contains training activities aiming at linking the Quality Infrastructure to its
main stakeholders – private sector operators – to achieve dialogues in support of the mutual
understanding of needs of services, but also to achieve and promote greater understanding of what
services exist and those that need to be developed. Here, training formats need to be adapted to the
prevailing business cultures and their available time for attendance. Short training sessions (10-30
minutes) in conjunction with ordinary business meetings, business breakfasts (1 hour), lunch or
evening meetings and during weekends. Any method to establish a first contact should be examined
and considered.

The corresponding SUPPLY-module covers the different components of the Quality Infrastructure
(standardisation, metrology, conformity assessment, accreditation) with the aim to build the
necessary capacity within the NSBs to provide the services needed by their “customers”. The
training proposed in the SUPPLY-module is based on the following training formats:
 Workshops;
 Training courses;
 Train-the-Trainer training;
 Attachments.

With the rise of new techniques as proposed by the Regional Information Network (RIN) and the
study on “Development and implementation of a library, conference and VPN facilities” (conducted
by Analysys Mason), it is recommended that training formats are adapted to eLearning, video
conferencing, webinar, professional networking and the like to achieve maximum impact.

FEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORT

PROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169
PAGE 3
Finally the NSBs also indicated the need for training in general management and business
processes, which is to be covered by a BASE-module. It is to address such issues which are needed
in managing and leading of an organisation from a SUPPLY-oriented approach to a DEMAND-
oriented approach.

FEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORT

PROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169
PAGE 4
TABLE OF CONTENTS
EXECUTIVE SUMMARY..................................................................................................................3

1.INTRODUCTION.............................................................................................................................6

2.KEY PROJECT STAKEHOLDERS AND COUNTERPARTS........................................................6

3.ACTIVITIES IMPLEMENTED.......................................................................................................6
3.1.Inception Phase...............................................................................................................................6
3.1.1.Activity 0.1: Briefing with TradeCom Facility.........................................................................6
3.1.2.Activity 0.2: Set-Up of Steering Committee.............................................................................6
3.1.3.Activity 0.3: Establish Contact with Key Stakeholders............................................................7
3.1.4.Activity 0.4: Preliminary Review of Documentation................................................................7
3.1.5.Activity 0.5: Finalisation of Inception Report Including Work Programme and Staff
Mobilisation..........................................................................................................................7
3.2.Phase 1: Analysis of the Current Situation.....................................................................................7
3.2.1.Activity 1.1: Preparation of the field mission............................................................................7
3.2.2.Activity 1.2: Field Mission to Beneficiary countries................................................................8
3.2.3.Activity 1.3: Gap Assessment and Training Needs Identification Report.................................9
3.3.Phase 2: Implementation Plan........................................................................................................9
3.3.1.Activity 2.1: Formulation of the Training Programme..............................................................9
3.3.2.Activity 2.2: Develop Strategies for Implementing the Proposed Training Programme.........10
3.3.3.Activity 2.3: Organisation of the Validation Seminar..............................................................10
3.3.4.Activity 2.3: Delivery of the Validation Seminar....................................................................11

4.MODIFICATIONS TO THE IMPLEMENTATION STRATEGY..................................................11

5.OVERVIEW OF RESOURCE CONSUMPTION DURING REPORTING PERIOD...................12

APPENDIX 1: KEY STAKEHOLDERS MET DURING THE TWO MISSIONS...........................13

APPENDIX 2 DOCUMENTS CONSULTED...................................................................................15

APPENDIX 3: INTERNATIONAL GOOD PRACTICES................................................................16

APPENDIX 4 WORKSHOP INVITATION.......................................................................................17

APPENDIX 5: LIST OF PARTICIPANTS........................................................................................19

APPENDIX 6: WORKSHOP PROGRAMME..................................................................................21

APPENDIX 7: GAP ASESSMENT AND TRAINING NEEDS IDENTIFICATION REPORT &

TRAINING PROGRAMME..............................................................................................................24

APPENDIX 8: PRESENTATIONS HELD AT THE VALIDATION.................................................25

FEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORT

PROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169
PAGE 5
1. INTRODUCTION

The TradeCom Facility, an ACP Group Programme financed by the 9th European Development
Fund, has called upon BKP Development Research & Consulting to implement the project
“Feasibility Study for a Regional Training Programme at the CROSQ Secretariat”, which is to cover
the CARICOM Regional Organisation for Standards and Quality (CROSQ) and its Member States:
Antigua and Barbuda, The Bahamas, Barbados, Belize, Dominica, Grenada, Guyana, Haiti,
Jamaica, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Trinidad and
Tobago.

This Final Report outlines the progress of the project during the full implementation period of 19
August to 17 December 2010.

2. KEY PROJECT STAKEHOLDERS AND COUNTERPARTS

The main beneficiary of the project is the CROSQ Secretariat. Other key stakeholders are
participants of the CARICOM regional quality infrastructure. They include:
 CARICOM Secretariat;
 CROSQ, including Member States and Secretariat;
− National Standards Bodies (Standards Bureaux or Ministries responsible for the Quality
Infrastructure in the Member State);
− Private Sector Operators (Business Support Organisations, SMEs, etc.);
− Training Service Providers.

Project counterparts overseeing and supporting the successful implementation of the project
comprise:
 The Delegations of the European Union to Barbados and Guyana;
 Other Donor Agencies: Inter-American Development Bank, Caribbean Development Bank,
Canadian International Development Agency, UK Development for International
Development, Gesellschaft für Technische Zusammenarbeit, Physikalisch-Technische
Bundesanstalt, etc.

An outline of key stakeholders is provided in Appendix 1.

3. ACTIVITIES IMPLEMENTED

3.1. Inception Phase

3.1.1. Activity 0.1: Briefing with TradeCom Facility

The Key Expert and the Project Director met with the TradeCom PMU on 19 August 2010 in
Brussels.

3.1.2. Activity 0.2: Set-Up of Steering Committee

The Steering Committee was set-up to oversee the implementation of the Project. It is to ensure the
collaboration of all stakeholders and comprises the following members:
 The Key Expert: Folke Hermansson Snickars;
 A representative of CROSQ: Dr Vyjayanthi F. Lopez;
 A representative of the TradeCom Facility PMU: Irene Salvi;
 Representatives of the Delegations of the European Union to:
FEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORT
PROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169
PAGE 6
 − Guyana: Ewot Sandert; and
− Barbados: Carlene Hamilton.

3.1.3. Activity 0.3: Establish Contact with Key Stakeholders

The Key Expert initiated this activity during the Inception Phase and pursued this endeavour within
the framework of Activities 1.1 and 1.2 as outlined below drawing on his previous experience in the
CARICOM region (please refer to Appendix 1 for further details).

3.1.4. Activity 0.4: Preliminary Review of Documentation

Documents consulted are listed in Appendix 2.

3.1.5. Activity 0.5: Finalisation of Inception Report Including Work Programme and
Staff Mobilisation

The Inception Report was approved on 19 September 2010.

3.2. Phase 1: Analysis of the Current Situation

3.2.1. Activity 1.1: Preparation of the field mission

Task 1: Identification of key stakeholders

Key stakeholders met during the project are listed in Appendix 1.

Task 2: Drafting of Training Questionnaires

The questionnaire to establish the training needs of key stakeholders was approved by the CROSQ
Secretariat on 14 September (please refer to the Training Needs Identification Report in Appendix 6
for further detail).

Task 3: Establish Contact with Stakeholders and Send Questionnaires

The questionnaire was sent to the National Standards Bodies (NSBs) and representatives of
Business Support Organisations (BSOs) on 16 September 2010, requesting answers by 23
September 2010.

Task 4: Preliminary Inventory of Similar Activities and Measures

Apart from the projects identified in the technical proposal of BKP Development for this
assignment, the following related activities have been identified:
 GTZ EPA Implementation Project;
 Development and implementation of a library, a conference and VPN facilities for CROSQ
(study by Analysys Mason);
 COMPETE Caribbean (IDB and CIDA);
 CARTFund Caribbean Aid for Trade and Regional Integration Trust Fund (DfID);
 ACS-FIM Strengthening hydrometeorological operations and services in the Caribbean
SIDS (SHOCS)

Task 5: Identify Good Practices

International good practices in the Quality Infrastructure field were identified and are listed in
Appendix 3.

Task 6: Assessment of the CARICOM regional quality infrastructure

FEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORT
PROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169
PAGE 7
The quality infrastructures in the different Member States are more or less developed. The larger
countries like Jamaica and Trinidad & Tobago have well established Standards Bureaux with
various activities, while other countries still lack independent institutions for any activity within the
quality infrastructure field. This does not mean that the latter countries do not manage to fulfil any
of the conformity assessment duties within specific areas such as health, agriculture, environment
etc. In these countries, networking and cooperation among existing entities and resources are more
important than in countries where physical and human resources exist within the same organisation.

Task 7: Finalisation of the schedule of visits to CROSQ Member States

The first field mission was planned for the period of 27 September to 14 October 2010. The second
mission was planned for the period of 12 November to 7 December 2010.

3.2.2. Activity 1.2: Field Mission to Beneficiary countries

During the first field mission the CROSQ Secretariat, the EU-Delegations and 10 CROSQ Member
States were visited and consulted:
 Barbados, 27-28 September 2010;
 Dominica, 29 September 2010;
 St Vincent and the Grenadines, 1 October 2010;
 Jamaica, 4 October 2010;
 Bahamas, 6 October 2010;
 Belize, 7-8 October 2010;
 Trinidad & Tobago, 11 October 2010;
 Guyana, 12 October 2010;
 Suriname, 13 October 2010;
 Barbados, 14 October 2010.

During the second field mission the following CROSQ Member States were visited:
 Antigua and Barbuda, 17 November 2010;
 St Lucia, 18 November 2010;
 St Kitts and Nevis, 19-20 November 2010.

The field missions to CROSQ Member States served mainly to complete and confirm the findings
of the questionnaire, especially since few Member States had sent their responses by the given
deadline. As this was expected and foreseen, the visits to the NSBs in CROSQ Member States gave
an opportunity to explain the purpose of the project, and to clarify issues that might have been
misunderstood, or misinterpreted.

Task 1: Training Needs Analysis

The final analysis of the training needs was carried out during the second mission. Responses to the
questionnaire were received up until the date of the validation workshop. Information gathered
during the visits to the NSBs in CROSQ Member States gave an additional opportunity to carry out
the needs analysis and identify the general training gaps in the region.

Please refer to Appendix 7 for the detailed Training Needs Analysis.

Task 2: Situational Analysis with respect to current portfolio of training services

The analysis of existing training services was carried out during the second mission, based on
information provided from the on-going CROSQ-projects, and also from the interviews carried out
during visits to the CROSQ Member States. Based on these, some general observations can be
made:

FEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORT

PROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169
PAGE 8
  Needs of staff training among the NSBs have either been satisfied by non-Caribbean
training service providers (the Indian National Institute for Training in Standardisation, the
Swedish Advanced International Training programme “Quality Infrastructure Development
in support of World Trade”, courses by the ISO Development Programme, etc.), or by on-
going CROSQ projects. Purely national staff training is rare, and not found to be regarded as
a strategic human resource issue. The existence of numerous training opportunities, rather
than real local needs analysis at the organisational level, determines the type of training the
staff will obtain;
 Similarly, needs among the stakeholders of the NSBs or BSOs are more or less satisfied by
the training opportunities offered by the CROSQ projects in the Member States. Few NSBs
and BSOs offer national learning opportunities in the form of training courses, workshops,
seminars, etc. based on some form of stakeholder analysis and/or priority settings.

The Gap Assessment and Training Needs Analysis indicated a clear need for training on how to
manage the development of the human resource base in most NSBs: what competencies are needed;
which skills and knowledge already exist among current staff; where the gaps are; and where could
training/ secondments/ recruitments close the gaps.

3.2.3. Activity 1.3: Gap Assessment and Training Needs Identification Report
A Gap Assessment and Training Needs Identification Report (Appendix 7) was prepared in which
the responses to the questionnaire were summarised and presented both on a regional and at
Member State level.

3.3. Phase 2: Implementation Plan

3.3.1. Activity 2.1: Formulation of the Training Programme

Task 1: Design of Training Programme Including Definition of Components

In assessing the training needs of the CROSQ stakeholders, National Standards Bodies (NSB) and
Business Support Organisations (BSO) a gap was identified between the providers of services from
the Quality Infrastructure (the NSBs) and the enterprises demanding such services (members of the
BSOs). A lack of mutual awareness was found both in the BSOs as well as in the NSBs. To
simplify, enterprises often do not know what services are available, and the NSBs are not aware of
the demand of enterprises related to market constraints they encounter. To link the service providers
and the “customers”, a modular approach to the training programme for CROSQ is suggested.

The programme is composed of one DEMAND-module which contains training activities aiming at
linking the Quality Infrastructure to its stakeholders, to achieve dialogues in support of the mutual
understanding of needs of services, but also to achieve greater understanding of what services exist
and those that need to be developed. Here, training formats need to be adapted to the prevailing
business cultures and their available time for attendance. Short training sessions (10-30 minutes) in
conjunction with ordinary business meetings, business breakfasts (1 hour), lunch or evening
meetings and during weekends. Any method to establish a first contact should be examined and
considered.

The corresponding SUPPLY-module covers the different components of the Quality Infrastructure
(standardisation, metrology, conformity assessment, accreditation), with the aim of building the
necessary capacity within the NSB to provide the services needed by its “customers”. The training
proposed in the SUPPLY-module is based on the common training formats:
 Workshops;
FEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORT
PROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169
PAGE 9
  Training courses;
 Train-the-Trainer training;
 Attachments.

With rise of new techniques as proposed by the Regional Information Network (RIN) and the study
on “Development and implementation of a library, conference and VPN facilities” (conducted by
Analysys Mason), it is recommended that training formats be adapted to eLearning, video
conferencing, webinar, professional networking etc. to reap maximum benefits.

Finally, the NSBs also expressed the need for training in general management and business
processes which is covered by a BASE-module in the programme. The BASE-module would
address such issues that are needed in the managing and leading of an organisation from a SUPPLY-
oriented approach to a DEMAND-oriented approach.

For further detail please refer to Appendix 7.

Task 2: Cost-Benefit Analysis of the Training Programme

The price of training was discussed with stakeholders and a model for calculation of direct training
costs was developed. An element which is not included in the model is the cost related to the time
spent on training of the trainees. In CROSQ projects, this is regarded as ‘in-kind’ contributions.

3.3.2. Activity 2.2: Develop Strategies for Implementing the Proposed Training
Programme

Strategies for Implementing the Proposed Training Programme (Appendix 7) were developed
focusing on the roles of and interaction between the CROSQ Secretariat and its Member States. As
an example of a clear and articulated demand in the Caribbean region, a project addressing
meteorological services for air aviation, the SHOCS-project, was presented.

The Training Programme Implementation plan contains a portfolio of training components for the
Regional Training Programme in each: the DEMAND-, SUPPLY- and the BASE-module. The
recommended action is to initiate training within the DEMAND-module to build a better basis for
choosing training components of the SUPPLY-module to answer to needs in sectors where the
demand for services are apparent and well understood. Some training in the BASE-module, such as
“Stakeholder analysis and communication” will also support the communication with those who are
expected to have use for the services offered.

3.3.3. Activity 2.3: Organisation of the Validation Seminar

The date of 06 December 2010 was agreed for the Validation Workshop, taking into account the
availability of all key stakeholders.

Task 1: Selection of Participants

One representative from the NSB and one from the BSOs from each CROSQ Member State were
invited.

Task 2: Venue Selection and Booking

The workshop was arranged in the Grand Barbados Beach Hotel, Barbados.

Task 3: Invitation of EC Representatives and Specialised Experts to attend the Workshop

FEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORT

PROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169
PAGE 10
The Delegation of the European Union to Barbados was represented by Ms Carlene Hamilton. From
the European quality institution side, Ms Melanie Grad of the Physikalisch-Technische
Bundesanstalt (PTB) was able to attend. From the Shridath Ramphal Centre for International Trade
Law, Policy and Services, Cave Hill Campus of the University of West Indies, Dr Keith Nurse and
Mr Neil Paul also attended the workshop.

The workshop invitation has been included in Appendix 4.

Task 4: Preparation of Supporting Documents

Two slide presentations were prepared and made available for the workshop participants through a
project blog http://crosq-rtp.blogspot.com:
 A Regional Training programme for CROSQ;
 An implementation strategy for the CROSQ Regional Training Programme.

Both are included in Appendix 8.

3.3.4. Activity 2.3: Delivery of the Validation Seminar

Prior to the workshop, a first draft of the Gap

Assessment and Needs Identification Report and of
the Training Programme was sent to all participants.

Thirty-two participants attended the workshop

(attendance list included in Appendix 5). The
programme of the workshop (Appendix 6)
comprised opening remarks from the Chair of the
CROSQ Council, Ms Dianne Lalla-Rodriguez and
the CROSQ CEO Dr Vyju Lopez. The Key Expert
Folke Hermansson Snickars presented the proposed
Regional Training Programme as an input to a Group Photo of Workshop Participants
dialogue session. During the presentation,
participants from each country present discussed the validity of the findings of the report which
dealt with the descriptions of their country, and also the relevance and applicability of the proposed
programme. In addition to feedback during the workshop, participants were also given the
opportunity of sending written comments by Friday 10 December. In a second presentation, the Key
Expert outlined an Implementation Plan for the proposed Training Strategy and recommendations
on actions to be taken by the CROSQ stakeholders. As an example of a clear and articulated
demand in the Caribbean region, a project addressing meteorological services for air aviation, the
SHOCS-project, was presented.

Based on the received comments the workshop documentation was revised and amended and sent to
CROSQ for approval by 15 December.

4. MODIFICATIONS TO THE IMPLEMENTATION STRATEGY

In consultation with the CROSQ Secretariat, the Contractor submitted a request for addendum to
the Contracting Authority in order to mobilise one additional expert on this project. The principal
underlying reason for this modification to the initial implementation strategy lay in the shortened
implementation period of the Project rendering the task of covering all 14 member countries of
CROSQ (except for Montserrat which does not qualify for support under this contract) very
difficult.

FEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORT

PROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169
PAGE 11
It was hence suggested to transfer 24 man days of the total of 77 available from Key Expert 1 to an
additional short term expert.

5. OVERVIEW OF RESOURCE CONSUMPTION DURING REPORTING

PERIOD

Activity Key Short Total

Expert Term Experts
Expert
Inception Phase 5 0 5
Phase 1: Analysis - Benchmarking and Gap Assessment 33 16 49
Phase 2: Planing - Formulation of Regional Training Programme 12 6 18
Project Management 3 2 5
53 24 77

FEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORT

PROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169
PAGE 12
APPENDIX 1: KEY STAKEHOLDERS MET DURING THE TWO MISSIONS

 Barbados, 27-28 September 2010:

− CROSQ Secretariat: Dr Vyju Lopez, CEO; Vernita Maryat, Programme Officer;
− EU Delegation to Barbados: Ms Carlene Hamilton, Trade and Regional Integration
Officer.
 Dominica, 29 September 2010:
− Dominica Bureau of Standards (DBS), Dr Steve John, Director, http://www.dbs.dm/;
− Dominica Association of Industry & Commerce (DAIC), Mr Chris Joseph, CEO,
http://www.daic.dm/;
− Dominica Export Import Agency (DEXIA), Mr Gregoire Thomas, General Manager.
 St Vincent and the Grenadines, 1 October 2010:
− St Vincent and the Grenadines Bureau of Standards (SVGBS):
▪ Mr Ezra D Ledger, Director, www.svgbs.org;
▪ Mr Simeon Bacchus, vicobel_1565@hotmail.com.
− St Vincent and the Grenadines Chamber of Industry and Commerce Inc (CIC), Ms
Debalani Cruickshank, Business Development Officer, http://www.svg-cic.org/;
− Ministry of Telecommunications, Science technology and Industry, Mr Steve Ellison
Clark;
− Centre for Enterprise Development Inc (CED), Business Gateway, Ms Jacintha James,
Training & Education Manager, http://www.cedsvg.com/;
− National Development Foundation (NFD), Ms Catilda James, Financial Controller,
http://www.ndfsvg.org/.
 Jamaica, 4 October 2010:
− Bureau of Standards Jamaica, http://www.bsj.org.jm/:
▪ Mr Noel Osbourne, Executive Director;
▪ Ms Marsha Dennie, Corporate and International Programmes Officer;
▪ Mr James Kerr, Manager, Metrology & Testing: Analytical Services Division;
▪ Ms Orine Henry-Blair, Director, Regulatory;
▪ Mr Junior Gordon, Director, Engineering;
▪ MSME Alliance, Professor Rosela Hamilton, President.
 Bahamas, 6 October 2010:
− Ministry of Labour & Social Development, Mr Alphaeus Forbes;
− Bahamas Chamber of Commerce, Mr Winston C. Rolle,
http://www.thebahamaschamber.com/.
 Belize, 7-8 October 2010:
− Belize Bureau of Standards, Mr Jose Trejo;
− Belize Tourism Board, Ms Laura Frampton, Director of Quality Assurance,
http://www.belizetourism.org/;
− Belize Chamber of Commerce and Industry, Ms Celene Gomez, CEO,
http://www.belize.org/bcci/;
− Belize Trade and Investment Agency (BELTRAIDE), Ms Beverly Burke, Director,
Information & Promotion Division, http://www.belizeinvest.org.bz/;
− Belize Agro-productive Sector (BAS) Group, Mr Jose Alpuche, CEO;
− Ministry of Agriculture, Mr Eugene Waight, Chief Agriculture Officer,
http://www.agriculture.gov.bz/;
− Belize Agriculture Health Authority (BAHA), Ms Delilah A. Cabb, Coordinator, Sanitary
and Phytosanitary Enquiry Point, http://www.baha.bz/.
 Trinidad & Tobago, 11 October 2010:
− Trinidad & Tobago Bureau of Standards, Ms Jo-Anne Beharry, Standards Officer III;
 − Premier Quality Services Limited, Mr Joseph Khan, CEO.
 Guyana, 12 October 2010:
− Guyana National Bureau of Standards, Ms Evadnie Fields, Acting Director;
− Guyana Manufacture´s and Services Association (e-mail discussion);
− The Delegation of the European Union to Guyana, Mr Ewour Sandker.
 Suriname, 13 October 2010:
− Suriname Bureau of Standards, Drs Franklin Grauwde, Director.;
 Barbados, 14 October:
− Barbados National Bureau of Standards, Ms Anthea Ismael, Acting Director.
 Antigua and Barbuda, 17 November:
− Antigua and Barbuda Bureau of Standards, Ms Dianne Lalla-Rodrigues, Director (Chair
of the CROSQ Council), Mr Alan Michael, Metrology officer;
− Antigua and Barbuda Chamber of Commerce and Industry, Mr Yves Ephraim (telephone
conversation);
 St Lucia, 18 November:
− St Lucia Bureau of Standards, Dr Sherry Constantine, Director, Ms Tzarmallah K.
Haynes, Standards Officer, John Michel, Information Assistant, Mr. Hubert Raynolds –
Compliance Officer, Mr. Kevin Charlemagne, Metrology Officer.
 St Kitts and Nevis, 19-20 November:
− St Kitts and Nevis Bureau of Standards, Mr Hiram Williams, Director, Franklyn Connor,
Chemist, Jermine Mike, Chemist;
− St Kitts Bottling Company, Mr Ancel Sookhai, CEO, President of the St Kitts-Nevis
Manufacturer’s Association, Ms Myrthlyn Browne, Quality Manager;
− Sun Island Clothes Limited, Mr Mahesh Nariani, Director;
− National Entrepreneurial Development Division (NEDD) of the Ministry of International
Trade, Industry, Commerce and Consumer Affairs, Mr Philip M. Browne, Business
Development Officer.
 Barbados, 3 December 2010:
− Shridath Ramphal Centre for International Law, Policy and Services, Cave Hill Campus,
University of West Indies, Mr. Neil Paul, Manager, Research & Development.
APPENDIX 2 DOCUMENTS CONSULTED

 Baseline Survey of the Regional Metrology Situation, Report by Jens Koch, May 2008;
 Consulting Services for the Development of a Regional Accreditation Infrastructure, Final
Report 2009-1, by Martin Kindler, July 2009, 42 p;
 Training programs undertaken - Projects RQI1, RQI 2, CLAS, CARIMET. This overview
outlines the training activities undertaken from September 2008 to July 2010, 2010-09-05;
 Recommended training programs in (Industrial Metrology, Legal Metrology, Quality
management, Metrology in Chemistry, by Anett Czysch, 2010-08-15;
 PTB RQI, Operational plan, 01/2010 – 03/2011:
− Action 2: Support to the development of a regional mechanism for traceability in
metrology;
− Action 3: Support to the development of a regional mechanism for accreditation;
− Action 4: Support the CROSQ-Secretariat and the NSBs to be responsive to needs and
demands of QI-stakeholders and clients;
− Action 5: Enhance CROSQ´s advisory and networking capacity on regional and
international strategy and policy;
− Action 7: Knowledge Management.
 PTB RQI, Operational plan, 01/2010 – 12/2012:
− Action 3: Support to the development of a regional mechanism for accreditation.
 Protocol from Joint Meeting CROSQ-InWEnt, 7 October 2010 on a eLearning project with
project proposal prepared by Telojo Valerie Ono, Quintessence Consulting;
 Review of Learning 2.0 Practices – Study on the Impact of Web 2.0 Innovations on
Education and Training in Europe, by Christine Redecker, EU-JRC, Institute for Prospective
Technological Studies, 2009;
 Key competences for Lifelong Learning – A European Reference Framework, European
Communities 2007;
 Supporting strategic directions 2010-2015, Concept paper for Canadian International
Development Agency, February 16, 2010;
 CROSQ Council strategic planning workshop 19 October 2010:
− Regional Standards Development/Harmonisation Process;
− CROSQ RIN Committee Strategic Plan;
− CARIMET work programme ;
− Caribeean Certification Scheme;
− Caribbean Cooperation for Accreditation.
 20 Milestones to Accreditation, Workshop held in Jamaica, 22 March 2010, CROSQ web
site;
 Strengthening Hydrometeorological Operations and Services in the Caribbean SIDS, Project
document for Institutional Cooperation Instrument of the Ministry for Foreign Affairs of
Finland, submitted by the Association of Caribbean States (ACS) in cooperation with Finnish
Meteorological Institute (FMI), 22 June 2010.
APPENDIX 3: INTERNATIONAL GOOD PRACTICES

International good practices in the Quality Infrastructure field are illustrated in the following
documents:
 Guidelines from organisations such as ISO/IEC, ILAC/IA BIPM/OIML and UNIDO (please
write down full name of organisations):
− An overview is given in the publication “Building trust- The Conformity Assessment
Toolbox”, published jointly by ISO and UNIDO, 2010, 189 p.
http://www.iso.org/iso/pressrelease.htm?refid=Ref1305;
− A Guide for small and medium-sized industries, UNIDO, 2006
http://www.unido.org/index.php?id=o72358:
C.2.1. Role of standards, page 56;
C.2.2. Product quality, page 56;
C.2.3. Role of measurement and calibration in the manufacture of products for the
global market, page 68.
 International models for regulatory cooperation and standardisation policies, such as the:
− International Model for Technical Harmonisation Based on Good Regulatory Practice for
the Preparation, Adoption and Application of Technical Regulations via the Use of
International Standards, http://www.unece.org/trade/wp6/Recommendations/trd-
378_ENG.pdf;
− Building corresponding technical infrastructures to support sustainable development and
trade in developing countries and countries in transition, Joint Committee on
coordination of assistance to developing countries in metrology, accreditation and
standardization, JCDCMAS, http://www.dcmas.net/public-
docs/background_paper_2005.pdf;
 Globally accepted trade rules such as:
− WTO agreements on Technical Barriers to Trade (TBT) and Sanitary and Phyto- Sanitary
Measures (SPS).
APPENDIX 4 WORKSHOP INVITATION
 A REGIONAL TRAINING PROGRAMME FOR CROSQ

Workshop to be held

Monday 6 December 2010, Grand Barbados Beach Resort,

Barbados

The TradeCom Facility, an ACP Group Programme financed by the 9th European Development
Fund, has called upon BKP Development Research & Consulting to implement the project
“Feasibility Study for a Regional Training Programme at the CROSQ Secretariat” (“Project”
thereafter), which is to cover the CARICOM Regional Organisation for Standards and Quality
(CROSQ) and its fifteen member states: Antigua and Barbuda, Barbados, Belize, Dominica,
Guyana, Grenada, Haiti, Jamaica, Montserrat, St. Lucia, St. Kitts and Nevis, St. Vincent and the
Grenadines, Suriname, The Bahamas, Trinidad and Tobago.

Objective
The main objective of the Project is to develop and validate a regional training programme for
CROSQ and its member states in all areas of the quality infrastructure (standardisation, metrology,
conformity assessment and accreditation).

Execution of the project

The project is structured in two phases:
 Phase 1 – August to October 2010: Analysis – Benchmarking and Gap Assessment of
Training Needs and Existing Services.
 Phase 2 – November 2010: Planning – Formulation of the Regional Training Programme.

Phase 1 was implemented by means of:

A questionnaire on immediate and perceived training needs;
Visits to CROSQ Member States to confirm the answers provided by the questionnaire.

The training needs identified will be presented in a Training Needs Assessment report and is
constituting the basis for drafting a CROSQ Regional Training Programme together with an
Implementation strategy. This proposed programme and strategy will be validated in a 1-day
workshop to be held Monday 6 December 2010.

CROSQ hence invites its stakeholders (National Standards Bodies and Business Support
Organisations) to nominate one participant from the NSB and one participant from any of the BSOs
to attend the workshop.

Travel costs will be borne by the Project and per diems according to EU rate will be paid to cover
accommodation, meals and out-of-pocket expenses for the participants.

All participants are invited to register until 22 November 2010 using the registration form attached
to this Programme.
APPENDIX 5: LIST OF PARTICIPANTS
# Telephone
COUNTRY ORGANISATION NAME POSITION Number E-Mail Address DAY 1
1 ANTIGUA & Antigua & Barbuda Mrs Dianne Lalla-Rodrigues Director 1-268-562-4011 Dianne.rodrigues@antigua.go
BARBUDA Bureau of Standards v.ag
2 Antigua & Barbuda Ms Jacqueline Yearwood Enterprise 1-268-481-1015 jyearwood@antigua.gov.ag
Investment Authority Development Director (w)
1-268-770-3328
3 BAHAMAS Bahamas Chamber of Mr Michael Thompson ? shekinahmichael@yahoo.com
Commerce
4 BARBADOS Barbados National Mrs Anthea Ishmael Director (ag) 1-246-426-3870
Standards Institute
5 BELIZE Belize Agro Productive Mr Jose Edwardo Alpuche Chief Executive Officer 011501-822-2901 josealpuche@hotmail.com
Sector Group
6 DOMINICA Dominica Bureau of Dr Steve John Director 1-767-448-1685 sjohn@dominicastandards.or
Standards g
7 Dominica Association Mr Achile Chris Joseph Chief Executive Officer 1-767-235-3692 daic@cwdom.dm
of Industry & (m)
Commerce 1-767-449-1962 (t)
8 GRENADA Grenada Bureau of Mr Simeon Collins Director 1-473-440-5886 Simeon_collins@spiceisle.com
Standards 1-473-440-6783
9 Grenada Chamber of Mrs Hazelann Hutchinson Executive Director 1-473-440-2973 gcic@grenadachamber.org
Industry & Commerce
10 HAITI Ministry of Trade & Mr Jean Dimitry Dorvilier Head of Standard 011509 3733-3326 Dojdi82@yahoo.fr
Industry Service
11 JAMAICA Bureau of Standards Ms Karen Watson-Brown Team Leader Regional 1-876-926-3141 kwbrown@bsj.org.jm
& International Office
12 Private Sector Mr Omar Chedda Trade & 1-876-927-6238 Omar@psoj.org
Organisation of Jamaica Environmental
Manager
13 ST St Kitts/Nevis Bureau Mr Hiram Williams Director 1-869-465-5279 mplbos@gmail.com
KITTS/NEVIS of Standards
14 St Kitts/Nevis Chamber Mr Nahesh Nariani Director 1-869-465-8042 nariani@sisterisles.kn
of Industry &
Commerce
15 ST LUCIA St Lucia Bureau of Dr Sherry Constantine Director 1-758-453-0049 director@slbs.org
Standards
16 St Lucia Small Business Mr Martin Satney Consultant 1-758-450-0225/ martinsaatine@gmail.com
Association 1-758-285-2059
17 ST VINCENT St Vincent & the Mr Ezra Ledger Director 1-784-457-8092 svgbs@vincysurf.com
& THE Grenadines Bureau of
GRENADINES Standards
18 Ministry of Mr Steve Ellison Clarke Head of Department 1-784-456-1223 ellisonjr@vincysurf.com
Telecommunications
Science & Technology
Industry Department
19 SURINAME Suriname Bureau of Mr Gerold Vliet Programmes Officer 011597-499928 g.vliet@ssb.sr
Standards
20 Suriname Business Ms Inez Redjosentono Policy Advisor 011597-471521 (t) iredjosentono@sbc.sr
Development SBC 011597-8808658
APPENDIX 6: WORKSHOP PROGRAMME
 Validation Workshop
for
A Regional Training Programme for CROSQ

6th of December 2010

at
Grand Barbados Beach Hotel Barbados

The TradeCom Facility, an ACP Group Programme financed by the 9th European Development
Fund, has called upon BKP Development Research & Consulting to implement the project
“Feasibility Study for a Regional Training Programme at the CROSQ Secretariat” (“Project”
thereafter), which is to cover the CARICOM Regional Organisation for Standards and Quality
(CROSQ) and its fifteen member states: Antigua and Barbuda, Barbados, Belize, Dominica,
Guyana, Grenada, Haiti, Jamaica, Montserrat, St. Lucia, St. Kitts and Nevis, St. Vincent and the
Grenadines, Suriname, The Bahamas, Trinidad and Tobago.

The main objective of the Project is to develop and validate a regional training programme for
CROSQ and its member states in all areas of the quality infrastructure (standardisation, metrology,
conformity assessment and accreditation).

At this workshop the proposed Regional Training Programme will be presented, discussed and
validated.
WORKSHOP PROGRAMME

Timing Focus/Speakers

08:30 Arrival and registration of Participants

By CROSQ
09:00 Opening remarks
By the CROSQ Chair

09:10 Background to this project

By the CROSQ CEO

09:20 Presentation of the workshop programme

By the Key Expert Mr Folke Hermansson Snickars

09:30 Presentation of the proposed Regional Training Programme

By the Key expert and comments from the participants

10:00 Refreshment break

10:30 Dialogues in teams to discuss validity, relevance and applicability

12:00 Lunch break

13:00 Feedback from the dialogue teams

14:00 Implementation strategy

By the Key Expert and comments from the participants

15:00 Refreshment break

15:30 Summary of the issues highlighted during the workshop

By the dialogue team leaders

16:00 The way forward

By the CROSQ CEO

16:30 Wrap-up, conclusions and group photo session

17:00 Closure of the workshop

APPENDIX 7: GAP ASESSMENT AND TRAINING NEEDS
IDENTIFICATION REPORT & TRAINING PROGRAMME
APPENDIX 8: PRESENTATIONS HELD AT THE VALIDATION