300 Victory Drive, New York, NY 50553 | Cell: (404) 303-3032 | chandra.sapienza@hotmail.

com

Chandra Sapienza
Skilled Financial Analyst and Compliance Analyst possessing 8 years of experience seeking full time Financial Analyst
Position.
QUALIFICATION FINANCIAL ANALYSIS SKILLS & QUALIFICATIONS
HIGHLIGHTS • Bachelor of Art in Finance Candidate from Strayer University College of Art,
summer 2009.
• Ability to analyze financial information to produce forecasts of business, industry,
and economic conditions for use in making sound investment decisions.
• Ability to interpret data affecting investment programs, such as price, yield,
stability, future trends in investment risks and economic influences.
• Monitored fundamental economic, industrial, and corporate developments through the
analysis of information obtained from publicly available sources.
OTHER SKILLS & QUALIFICATIONS
• Ability to maintain knowledge and stay abreast of industry developments;
summarized pertinent facts from monthly Visa and MasterCard publications,
providing the entire department and Compliance Team detailed summaries.
• Track record of being given increasing amounts of responsibility; managed the
Payment Card Industry Compliance (PCI) efforts of 266 third party accounts which
accounted for 70% of the company’s revenue.
• Audit & Compliance Expertise; served as Audit & Compliance Subject Matter
Expert, providing support to all lines of business.
• Managerial Experience; trained five new Association Compliance Analysts and
delegated tasks as needed.
• Merit based promotion; promoted to Premier Account Representative due to my
performance as a Research Analyst.

PROFESSIONAL GLOBAL PAYMENTS INC., Owings Mills, MD

EXPERIENCE $1.2 Billion Provider of Electronic Processing Services, processing billions of payment card,
check, and eCommerce transactions annually for over one million merchant locations
worldwide.
Association Compliance Analyst, Aug 2005 – Present
• Investigated merchant compromises and relayed merchant remediation efforts to
Management team and Card Association contacts.
• Managed and tracked the Payment Card Industry Compliance (PCI) efforts of 266
third party accounts which accounts for 70% of the company’s revenue.
• Developed excel spreadsheets that calculated the numbers and percentage averages
for different compliance reports, facilitating weekly and monthly reporting for
Management Team and Card Associations.
• Responsible for Bank Identification Number (BIN)/Inter-Bank Card Associations
(ICA) implementations, conversions, data integrity root cause analysis, and
maintenance processes and paperwork for Direct and Independent Sales
Organizations (ISO) lines of business, accounting for 48% of the company’s revenue.
• Served as Audit & Compliance Subject Matter Expert, providing support to all lines
of business.
• Reviewed Agent Bank registrations and renewals for Cash Disbursements for direct
and ISO lines of business on behalf of the sponsoring member - Hong Kong Shanghai
Banking Corporation (HSBC).

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 • Processed Merchant and Third Party Independent Sales Organizations (ISO), Third
Party Processors (TPP), and Data Storage Entity (DSE) Registrations for interchange,
operations and PCI compliance.
• Extracted and summarized pertinent facts from monthly Visa and MasterCard
publications, providing the entire department and Compliance Team detailed
summaries.
• Reviewed interchange qualifications and updated interchange reference manuals for
internal staff.
• Trained five new Association Compliance Analysts and delegated tasks as needed.
Client Operations Support Analyst, Aug 2003 – Aug 2005
• Ensured up to 300 issues escalated by the company’s partners, Canadian Imperial
Bank of Commerce (CIBC) & National Bank of Canada (NBC) were resolved within
the required timeframe.
• Negotiated discount rates, rebates and compensations with approximately 150
merchants/clients worth $3 million, helping them to maintain their account with the
company.
• Served as liaison to the company’s Canadian Sales Force, assisting with customer
escalations.
Premier Account Representative, Oct 2002 – Aug 2003
• Promoted to Premier Account Representative due to my performance as a Research
Analyst.
• Managed 10 Premier Accounts valued at approximately $700 million; responsible for
maintenance changes, statement requests, proof of settlement, out of balance
reporting, billing disputes and fee inquires.
• Assisted in researching and resolving chargeback inquires, missing deposits,
reconciliation request and credit/debit inquires.
Research Analyst, Mar 2002 – Sept 2002
• Provided Premier Accounts with maintenance changes, statement requests, proof of
settlement, out of balance reporting, billing disputes and fee inquires.
Tele-Service Representative, Sept 2001 – Mar 2002
• Responsible for taking inbound calls, providing customer service to merchants and
advising merchants of Daily Retailer Activity approved and declined transactions.

EDUCATION STRAYER UNIVERSITY COLLEGE, Owings Mills, MD

Bachelor of Art in Finance
TESST TECHNOLOGY COLLEGE, Baltimore, MD
Certificate for Software Specialist Microsoft Office 2000
ESSEX COMMUNITY COLLEGE, Baltimore, MD
AA in General Studies

RELEVANT • Money & Banking • Financial Markets and Institutions

COURSEWORK • Cost & Price Analysis • Financial Management
• Investments

ADDITIONAL • Proficient in MS Word, Excel, Publisher, Vision, PowerPoint.

SKILLS • Operational knowledge of internal systems: MAS, GA@, Global Link, Oracle,
Cryptainer, Risknet, Risknet Web Client.
• Operational knowledge and access to external systems: MasterCard Online,
MasterCard Registration Program via MOL, MasterCard Alerts via MOL, Visa
Online, ATW Trustkeeper portal.

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