ASSIGNMENT-4

OF
INDUSTRIAL PSYCOLOGY

Topic: - Emotional Intelligence

Submitted to: Submitted by:

Dr. Mridula Mishra Sunil Pandey
RQ1808A17
10800620
BBA (HONS) - MBA
 Introduction

Emotional intelligence

Emotional Intelligence, describes an ability or capacity to perceive, assess, and manage the
emotions of one's self, and of others.

Emotional Intelligence at Work

In Working with Emotional Intelligence, Goleman applies the emotional intelligence concept
to the workplace setting. In this analysis, he argues that the emotionally intelligent worker is
skilled in two key areas he presents in his emotional competence framework. These are
"personal competence", how we manage ourselves, and "social competence”, how we
manage relationships. Each broad area consists of number specific competencies, as outlined
in the table below. Examples and the complete model (including sub-competencies) are
available in Goleman's book or at the web-site for the Emotional Intelligence Research
Consortium, founded by Goleman.

Emotional intelligence - two aspects

This is the essential premise of EQ: to be successful requires the effective awareness, control
and management of one's own emotions, and those of other people. EQ embraces two aspects
of intelligence:

• Understanding yourself, your goals, intentions, responses, behaviour and all.

• Understanding others, and their feelings.

Emotional intelligence - the five domains

Goleman identified the five 'domains' of EQ as:

1. Knowing your emotions.

2. Managing your own emotions.
3. Motivating you.
4. Recognising and understanding other people's emotions.
5. Managing relationships, ie. Managing the emotions of others.
Training program for emotional intelligence

In the current corporate scenario the emotional intelligence play major role so this is
necessary for all the organization to improve the employee emotional intelligence so that the
performance of the employee increase.

Because if the employee cannot handle his emotion than how he or she is able to handle other
problem and this increase conflict in the organization and due to conflict the performance of
the employee where decrease.

So I developed a training program for managing the emotional intelligence.

Who Should Attend?

 Any manager, supervisor, team leader, interested in enhancing their level of self-
awareness of how they handle themselves and interact with others.

 All individuals who want to be able to motivate, inspire, and understand their team
members.

 All individuals who are in a position of leadership.

 All individuals who want to be able to successfully control and manage their
emotions.

About the Programme

In today's world, to be an effective and inspirational leader you need to understand the
importance of Emotional Intelligence. Apart from a high degree of I.Q. (Intelligence
Quotient), managers need to understand how their emotions impact on their performance, and
how they need to manage and understand the emotions of others, in order to get maximum
performance levels.
 Course Objectives

Introduction to EI

• What is EI?
• What constitutes the EI framework?
• What are EI competencies?

Self-Awareness

• What is emotion?
• Why are we emotional?
• How does “Emotional Hijacking” take place?
• How does the brain process emotions?
• How does the brain perceive the world?

Self-Management

• How to take advantage of the power of optimism?

• How to manage your anger effectively?
• How to control your worry?

Self-Motivation

• How to motivate yourself?

• How to avoid apathy?
• How to be creative?

Empathy

• How to have empathic communication with others?

• What is the physiology of empathic communication?

Social Awareness

• How to have effective group interactions?

• How to listen positively?
• What are the “Negative Listening Types”?
• How to raise your social awareness through listening?

Relationship Management

• What are the “Six Human Needs”?

 • How to recognise others’ needs and desires?
• How to categorise people based on their needs to make useful conclusions on follow
up actions?

Time Table for the Training Program

I am providing seven days off the job training program for the employees.

Program name Venue Date Time

 9am-10am
Introduction to EI
10am-11am
Self-Awareness
Self-Management 11am-12pm
Self-Motivation 12pm-1pm

LUNCH
Organisation conference 18/04/2011 1pm-2pm
hall
Empathy (Monday) 2pm-3pm

Social Awareness 3pm-4pm

Relationship 4pm-5pm
Management

9am-10am
Introduction to EI
10am-11am
Self-Awareness
Self-Management 11am-12pm
Self-Motivation 12pm-1pm

LUNCH
Organisation conference 19/04/2011 1pm-2pm
hall
Empathy (Tuesday) 2pm-3pm

Social Awareness 3pm-4pm

Relationship 4pm-5pm
Management
 9am-10am
Introduction to EI
Organisation conference 20/04/2011 10am-11am
Self-Awareness hall
Self-Management (Wednesday) 11am-12pm
Self-Motivation 12pm-1pm

1pm-2pm
LUNCH
2pm-3pm
Empathy

Social Awareness 3pm-4pm

Relationship 4pm-5pm
Management

Introduction to EI
9am-10am
Self-Awareness
Self-Management 10am-11am
Self-Motivation 11am-12pm

LUNCH
Organisation conference 21/04/2011 12pm-1pm
hall
Empathy (Thursday) 1pm-2pm

Social Awareness 2pm-3pm

Relationship 3pm-4pm
Management
4pm-5pm
 9am-10am
Introduction to EI
10am-11am
Self-Awareness
Self-Management 11am-12pm
Self-Motivation 12pm-1pm

LUNCH
Organisation conference 22/04/2011 1pm-2pm
hall
Empathy (Friday) 2pm-3pm

Social Awareness 3pm-4pm

Relationship
Management
4pm-5pm

9am-10am
Introduction to EI
10am-11am
Self-Awareness
Self-Management 11am-12pm
Self-Motivation 12pm-1pm

LUNCH
23/04/2011 1pm-2pm

Empathy Organisation conference (Saturday) 2pm-3pm

hall
Social Awareness 3pm-4pm

Relationship 4pm-5pm
Management
 9am-10am
Introduction to EI
10am-11am
Self-Awareness
Self-Management 11am-12pm
Self-Motivation 12pm-1pm

LUNCH
Organisation conference 25/04/2011 1pm-2pm
hall
Empathy (Monday) 2pm-3pm

Social Awareness 3pm-4pm

Relationship 4pm-5pm
Management

By the end of this course the employee will be able to:

 Identify the main EI competencies and know how each area can contribute to
employee personality and interaction with others.
 Recognise and understand employee moods and emotions and their effect on others.
 Manage and regulate employee emotions to make sure they don’t disrupt their
behaviour.
 Control and guide employee emotions so they can achieve more, boost their self and
vastly increase their productivity.
 Establish rapport with others and improve the effectiveness of their communication.
 Understand others’ feelings when interacting with them and become a trusted person
in their network.
 Understand others needs systematically and respond accordingly to get maximum
results in employee interactions with other.
 Improved relationships in employee personal and professional life, through higher
Emotional Intelligence.
 Lower levels of stress as a result of greater understanding of employee emotions and
those of others.

Conclusion
I develop this training program after referring many articles on emotional intelligence and I
think that this training program will help the employees to control their emotion and it also
help to reduce the stress this make employee more productive and highly satisfied.

References

http://www.citehr.com/17724-new-trend-hr-emotional-intelligence-work.html

http://www.businessballs.com/eq.htm

http://www.spearhead-training.com/personal-development/understanding-
emotional-intelligence.php

http://www.helpguide.org/mental/eq5_raising_emotional_intelligence.htm